9/25/2015 - 9/25/2015

Creating positive interactions and relationships with customers is possible through consistently giving exemplary service. Simple yet highly effective means of meeting and exceeding the customer’s needs, even when things go wrong, are introduced in this interactive session. Participants will learn how to: 

• project a positive, caring service attitude 
• meet criteria guests use to evaluate service quality 
• practice steps of service in exemplary guest interactions 
• anticipate guest needs and build trust 
• solve problems quickly and efficiently using a four-step method 

Begin to identify those who would benefit from this session, including your supervisory associates and any associate who is in contact with and serving your hotel guests (and isn't that everyone?)!

Rates

• OH&LA Members - $50
• Non-Members - $75
• Tulsa and Oklahoma City Hotel Association Members - $60

Refreshments will be provided during both sessions.

If you wish to register more attendees, you will be able to do so before finalizing your registration.