Programming for Intellectual and Developmental Disabilities
8/2/2018

Rhonda Johnston, Adult Outreach Coordinator,  Reed Memorial Library focuses on connecting historically underserved populations with library resources. She has transformed the storytime for adults with developmental disabilities into a fun and engaging learning session that has opened the door for this patron group to become fully integrated with what the library has to offer.  They have seen incredible growth in the patrons.  

Learning Objectives:

• Understanding our patrons

• Ways to be inclusive

• Inclusive programming

Presenter:  Rhonda Johnston, Adult Outreach Coordinator,  Reed Memorial Library

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
 

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What are they thinking? Teen behavior in Your Library
4/2/2019

We work hard to plan services to attract teens, but there are times when teen behavior can make us stop to wonder what’s going on inside their head. Most people can see that teens are growing at a fast pace, but forget that their brains have more work to be done. The key to successful teen services is understanding this while creating a welcoming and understanding environment in which teens can thrive.
Attendees of this webinar will be better able to:

• Understand teen brain development in relation to decision-making and behavioral tendencies

• Identify common characteristics of teen behaviors that a library staff member may encounter

• Plan/develop appropriate responses and services so that teens can feel comfortable in the library environment

Presenter:

Mary Anne Nichols is a Senior Lecturer at the Kent State University School of Information. She teaches and advises students in the area of teen services, public libraries and marketing/management. She began her career in libraries many years ago as a high school student assistant and then as a library paraprofessional. She then earned her MLS from Kent State University and worked as a librarian serving youth and teens. She has published articles and two books on teens and libraries, Young Adults and Public Libraries: A Handbook of Materials and Services and Merchandising Library Materials to Young Adults, both from Libraries Unlimited/ABC Clio. Mary Anne is an active member of the American Library Association’s Young Adult Library Services Association where she has served on both book selection and process committees. She is also a member of the Ohio Library Council, having served as the Coordinator of the Young Adult Services Division. Other activities/memberships include the Ohio Educational Library Media Association, the board of the Virginia Hamilton Conference on Multicultural Literature for Youth and the Norman A. Sugarman Children’s Biography selection committee. She is also the series editor for the Professional Guides for Young Adult Librarians from ABC-Clio.

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online
Via Adobe Connect

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Encore Entrepreneurship: Serving 50+ Patrons
3/11/2020

Encore entrepreneurship greatly contributes to the economy. Known to many as the “second act”, this type of business venture is on the rise. As a community focal point, libraries are in a significant position to become entrepreneurship hubs for mature audiences. This webinar explores how libraries and librarians can be an asset to launching the business endeavors of budding encore entrepreneurs.

Learning objectives:

• Understand the relevance of data that supports the need for programming in the area of encore entrepreneurship.

• Learn about effective practices in the area of encore entrepreneurship.

• Explore steps to launch your successful initiative.

Presenter:  Fatima Perkins is the Director of Community Outreach & Advocacy for the Western Reserve Area Agency on Aging,

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
 
Location: Online
Via Adobe Connect

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Learning does not end in the classroom: Workbooks for self-directed learning about equity, diversity and inclusion
4/23/2020

While classroom training has an important place in library staff education, learning is extended and reinforced when staff have the opportunity to work through difficult topics outside of the classroom. In order to support staff learning about issues of equity, diversity and inclusion, Multnomah County Library has developed a “Racially Just” toolkit, containing activities staff can use to learn on their own, with colleagues or in their staff groups. 

Learning Objectives:

• Recognize some of the indications that an organization is ready to support staff with self-paced learning about EDI 

• Describe the process staff at Multnomah County Library undertook to develop self-paced learning about EDI, and how you might modify that process in your own organization

•  Access resources to help with your own EDI training efforts

Presenter:
 
Amy Honisett has been working in libraries for ten years. Her work has focused on education and training, as well as supporting health and digital literacy awareness. She is currently the Learning and Development Specialist at Multnomah County Library, where she enjoys supporting her colleagues’ professional development. Amy has an MA in English Literature from Portland State University and an MSLIS from Drexel University. 

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.

 
Location: Online via Adobe Connect

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Connecting with Teens Today and Tomorrow
6/11/2020

Library staff working with teens are expert at connecting with the age group in face-to-face settings. However, it can be challenging to keep those connections, and create new ones, within a virtual environment. In this webinar participants have the chance to learn about and brainstorm ways to connect with and build relationships with teens; learn what current needs and interests are; and develop activities that support the social, emotional, and civic engagement in today’s virtual environments and tomorrow’s return to face-to-face.

Learning Objectives:

• Identify strategies for connecting with teens in virtual environments

• Discover tools to use to connect with teens without internet @ home

• Identify ways to build teen social emotional skills and civic engagement virtually and face-to-face

Presenter:  

Linda W. Braun is LEO’s Project Management and Consulting Coordinator. Over the past two decades, Linda has provided project management, training, and consulting services to a variety of schools, libraries, and out-of-school-time learning institutions. Linda has a Masters of Science Degree in Library and Information Science from Simmons College and a Masters of Education with a specialization in Technology in Education from Lesley University.

Linda previously taught for Simmons College in their School of Library and Information Science, the University of Maryland Information School, and for the Lesley University, Graduate School of Education. She is a four-time recipient of the WISE Online Teaching Award, has won the Young Adult Library Services Association’s (YALSA) Writing Award, served as President of YALSA in 2009-2010. She co-authored The Future of Library Services for and with Teens: A Call to Action and Libraries Ready to Code: Promoting CS Opportunities for Youth Through Libraries.

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.

Location: Online via Zoom

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De-escalation and Productive Conversations: Working with Individuals Experiencing Mental Health Challenges in a Library Setting
7/14/2020

This session delves more deeply into strategies to work productively with individuals experiencing mental health challenges. What are good policies to have in place? How to de-escalate (talk down) someone in a crisis? What should we never do when encountering someone experiencing a delusion? How to ensure staff safety and compassion towards library users? These issues and others will be discussed.

Presenters:
Josh Berk is the Executive Director of the Bethlehem Area Public Library. A library professional for over 20 years, he authored "Mental Health Training in Public Libraries" (Public Libraries Magazine), developed the curriculum for the Infopeople course "Serving People with Mental Health Challenges at Your Library," and is a past director-at-large of the Pennsylvania Library Association. He holds an MLIS from the University of Pittsburgh and has published several books for children and young adults. 


Kelly Berk (MPH, BSN, RN) is the Network Director of Maternal Child Health Initiatives at St. Luke’s University Health Network in Bethlehem, PA where she oversees the Nurse Family Partnership and VNAC (Visiting Nurse Advocate for the County) programs. She is also an adjunct faculty in Health Sciences at Cedar Crest College and is a passionate advocate for the health and well-being of women, infants, children and families. 


When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
 
Location: Online via Adobe Connect

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Communication Strategies: Working With the Deaf Community
7/16/2020

It is increasingly important to make certain we are able to communicate effectively with everyone in our communities.  The Deaf community faces new communication barriers as the presence of face masks at work and in public becomes the new norm.   Join Bill Morgan, Artistic Manager, SignStage, for an overview of Deaf culture and  the opportunity to learn common ASL (American Sign Language) signs used in a library setting.
 
Learning Objectives: 

• Learn about Deaf Culture
• Learn common ASL signs for Libraries

Presenter:

William (Bill) Morgan is the Artistic Manager at CHSC (The Cleveland Hearing and Speech Center) where he controls the day to day activities of SignStage, a Deaf awareness program within the Community Center for the Deaf and Hard of Hearing department.  In Oct. 2013, Bill received an award from the Mayor of Cleveland for his “Creativity in Promoting Awareness of Deaf Culture”.  Bill also has several years experience producing and implementing school residencies that integrate theatre arts programming with American Sign Language and the State of Ohio Standards for the Arts.
 
Location: Online via Zoom

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Communication Strategies: Working With the Deaf Community
7/16/2020

It is increasingly important to make certain we are able to communicate effectively with everyone in our communities.  The Deaf community faces new communication barriers as the presence of face masks at work and in public becomes the new norm.   Join Bill Morgan, Artistic Manager, SignStage, for an overview of Deaf culture and  the opportunity to learn common ASL (American Sign Language) signs used in a library setting.
 
Learning Objectives: 

• Learn about Deaf Culture

• Learn common ASL signs for Libraries

Presenter:

William (Bill) Morgan is the Artistic Manager at CHSC (The Cleveland Hearing and Speech Center) where he controls the day to day activities of SignStage, a Deaf awareness program within the Community Center for the Deaf and Hard of Hearing department.  In Oct. 2013, Bill received an award from the Mayor of Cleveland for his “Creativity in Promoting Awareness of Deaf Culture”.  Bill also has several years experience producing and implementing school residencies that integrate theatre arts programming with American Sign Language and the State of Ohio Standards for the Arts.

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
 
Location: Online via Zoom

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Recognizing and reacting to Mental Health Challenges in Adolescents and Young Adults
9/1/2020

How can we help our teens and tweens when they are struggling?  Come to this webinar to find out what we should be aware of and what we can do.

Learning Objectives:

• Participants will become familiar with the signs and symptoms of depression, anxiety, and substance use disorders

• Participants will learn an action plan to respond to mental health and suicidal crises

• Participants will learn how intervene early during the development of a mental health problem to decrease the severity of the impact of the illness 

Presenter:

Jeremy Streem is an award winning MHFA instructor within the Ohio Army National Guard and the Northeast Ohio VA Medical Center. Jeremy also provides MHFA training to communities at large with the Ohio Suicide Prevention Foundation. Jeremy has been a member of the Ohio Army National Guard for over 22 years, including 1 deployment, achieving the rank of Sergeant First Class and specializing in supporting other Soldiers in need. Jeremy is also a Master Resilience Trainer, certified through the University of Pennsylvania, and has taught Resilience and Effective Communication strategies to over 2,500 Soldiers as well as the general public. SFC Streem's military experience and education allows him to teach MHFA within the VA, Ohio National Guard, and local communities, providing a Veteran's perspective to the unique challenges of supporting and caring for our military population. Jeremy was recognized by the National Council for Behavioral Health as one of the Top Veterans Mental Health First Aid Instructors for both 2018 and 2019, as well as the Top Mental Health First Aid instructor in the State of Ohio in 2019. 

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online via Zoom

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Preparing for the Next Wave of Pandemic - Fatigued Customers
2/3/2021

New research suggests that pandemic fatigue - the mental exhaustion caused by being in a state of heightened awareness and alertness due to COVID-19 coupled with uncertainty about how the pandemic will develop - is real, and it is already causing an increase in difficult customer behaviors such as resistance to wearing masks and ignoring social distancing guidelines.
 
Is your organization ready and are your employees prepared to safely handle the next wave of customer behaviors?
 
This interactive and informative program will help organizations and their employees create and maintain safe workplace practices, and prepare them to better handle customer conflicts including people who are non-compliant with your rules and policies.

Learning Objectives:

• Their role in customer conflicts: Are their actions and decisions making things better or worse?
• How to be more environmentally aware of customer situations before they turn difficult or potentially dangerous
• The OODA Loop decision making cycle: Learn to quickly react to difficult customer situations to maintain control and order
• Specific phrases to use with customers to set expectations and boundaries with them and to guide their behaviors
• 7 Things to never say to a customer...ever again

Presenter:

Andrew Sanderbeck has been developing and conducting training programs for organizations for more than 15 years. He has presented web-based, online, and face-to-face sessions on customer service, managing customer behaviors and communication skills in the U.S. and numerous other countries around the world.
 
With more than 20 years of customer service in corporate, retail and hospitality customer service, Andrew’s programs are filled with proven techniques that attendees can immediately apply.
 
 
Location: Online via Zoom

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Preparing for the Next Wave of Pandemic - Fatigued Customers
2/3/2021







New research suggests that pandemic fatigue - the mental exhaustion caused by being in a state of heightened awareness and alertness due to COVID-19 coupled with uncertainty about how the pandemic will develop - is real, and it is already causing an increase in difficult customer behaviors such as resistance to wearing masks and ignoring social distancing guidelines.
 
Is your organization ready and are your employees prepared to safely handle the next wave of customer behaviors?
 
This interactive and informative program will help organizations and their employees create and maintain safe workplace practices, and prepare them to better handle customer conflicts including people who are non-compliant with your rules and policies.

Learning Objectives:

• Their role in customer conflicts: Are their actions and decisions making things better or worse?
• How to be more environmentally aware of customer situations before they turn difficult or potentially dangerous
• The OODA Loop decision making cycle: Learn to quickly react to difficult customer situations to maintain control and order
• Specific phrases to use with customers to set expectations and boundaries with them and to guide their behaviors
• 7 Things to never say to a customer...ever again

Presenter:

Andrew Sanderbeck has been developing and conducting training programs for organizations for more than 15 years. He has presented web-based, online, and face-to-face sessions on customer service, managing customer behaviors and communication skills in the U.S. and numerous other countries around the world.
 
With more than 20 years of customer service in corporate, retail and hospitality customer service, Andrew’s programs are filled with proven techniques that attendees can immediately apply.
 
 
Location: Online via Zoom

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How To Be An Effective Anti-Racist
2/17/2021

We were recently made aware that we are not allowed to record How to be an Effective Anti-Racist.  This is the policy of the Diversity Center of Northeast Ohio and also helps to ensure the confidentiality and privacy of those engaged in the discussion.  Please do not register if you are unable to attend at the time of the Zoom session.

When engaging in conversations around race and racism in our society, a common point that is made is “I don’t see color” or “I treat everyone the same.”  However, we know that “not seeing color” means ignoring an important part of a person’s identity.  This session will introduce the topic of anti-racism and discuss some strategies to effectively engage in anti-racism. 

Topics will include:
 

• Racial Identity Development
• History and Impact of Segregation
• Hierarchy, Power, and Passivism
• Anti-Racist Resources
• Anti-Racism In Action

This online workshop will be interactive and will have breakout rooms where people will be participating.  For the optimal experience it is best if you have a microphone and camera. If not, you may participate via chat.
 

Presenter: The Diversity Center of Northeast Ohio
 
Location: Online via Zoom

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Single Story Bias
3/9/2021

We are aware of the ways in which we can most effectively serve diverse clients, but we aren’t always aware of the ways in which our unconscious biases can interfere. This program explores the “Single Story” bias and how it can negatively impact our interactions with others, especially when the bias is operating outside of our awareness.  Single stories are single accounts or stereotypes that we hold about others, based on the social group we assume that they belong to.  This workshop will explore this concept through interactive activities and discussions.  

This is an introductory webinar.

Presenter:

Jeff Modzelewski, Senior Engagement Manager, SHIFT Consulting, The Diversity Center of Northeast Ohio
As a member of The Diversity Center, Jeff leverages his unique experience to bridge the gap between the non-profit and corporate world.  With both community organizing and sales experience, Jeff is able to effectively listen to the concerns of potential clients and help them execute the best Diversity and Inclusion solutions for their organization.  Jeff is passionate about making workplaces and communities more inclusive and equitable spaces, and is thrilled to have the opportunity to live out his values as a part of SHIFT Consulting.

 
Location: Online via Zoom

There are currently 51 spots remaining out of 100

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Welcoming Transgender Customers
3/10/2021

As rights for transgender people continue to be challenged and threatened, Denver Public Library strives to be a welcoming place. Join us to learn how to provide excellent internal and external customer service to individuals at your library. This session will help participants reframe ideas around gender, give them best practices for serving trans customers and colleagues, and end with developing strategies to make their libraries gender inclusive.

Learning Objectives:

• Give empathetic and equitable service to all customers
• Have knowledge of social and legal issues impacting transgender customers
• Challenge assumptions and discuss ways to encourage inclusivity in language and action

Presenters:
 

Bec Czarnecki is the assistant to the City Librarian at Denver Public Library. When they’re not herding cats or arranging calendars, they work on special projects on a variety of topics. They are passionate about the library's role in engaging the community and committed to helping it be a welcoming and inclusive space for all.

Adrian Johnson works as a Library Program Associate at the Denver Public Library where he provides access to tech services in the Denver community, shows folks new creative opportunities in the Central library’s makerspace, and helps digitize materials in the Western History and Genealogy department.

 
Location: Online via Zoom

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Welcoming Transgender Customers
3/10/2021







As rights for transgender people continue to be challenged and threatened, Denver Public Library strives to be a welcoming place. Join us to learn how to provide excellent internal and external customer service to individuals at your library. This session will help participants reframe ideas around gender, give them best practices for serving trans customers and colleagues, and end with developing strategies to make their libraries gender inclusive.

Learning Objectives:

• Give empathetic and equitable service to all customers
• Have knowledge of social and legal issues impacting transgender customers
• Challenge assumptions and discuss ways to encourage inclusivity in language and action

Presenters:
 

Bec Czarnecki is the assistant to the City Librarian at Denver Public Library. When they’re not herding cats or arranging calendars, they work on special projects on a variety of topics. They are passionate about the library's role in engaging the community and committed to helping it be a welcoming and inclusive space for all.

Adrian Johnson works as a Library Program Associate at the Denver Public Library where he provides access to tech services in the Denver community, shows folks new creative opportunities in the Central library’s makerspace, and helps digitize materials in the Western History and Genealogy department.

 
Location: Online via Zoom

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Virtual Outreach: Social Services and Public Health at the Boston Public Library during the COVID-19 Pandemic
3/17/2021

Public libraries often are safe spaces for patrons seeking shelter, warmth, information, quiet, and a sense of community. But what happens when a public health pandemic impedes our abilities as librarians to provide outreach and supportive resources to patrons living on the fringes of our neighborhoods, cities and towns when our doors closed and traditional librarianship went virtual? Ally Dowds will discuss outreach efforts developed during the beginning months of the COVID-19 shutdown and how the Boston Public Library continued to reach patrons where they are while preserving existing partnerships with local organizations and forging new ones to maintain access and dissemination of supportive public health services to its community members. 

Learning Objectives:

• Learn how Boston Public Library continued to reach patrons where they are while preserving existing partnerships with local organizations
• Learn how Boston Public Library created new partnerships to maintain access and dissemination of supportive public health services to its community members
• Find out how you can adapt this model for your library

Presenter:

  Ally Dowds is the Health & Human Services Librarian for the Boston Public Library. In this role, Ally fosters strategic partnerships with local public health organizations, emergency shelters, and human service agencies to provide supportive services to patrons experiencing homelessness, substance use and mental health. She also performs weekly outreach to local shelters to eliminate barriers to library access, programming and resources. Prior to this position, Ally worked in the BPL’s Teen Central and served as a consultant for ALA's Great Stories Club, where she facilitated a library-led book discussion group at a local middle school focused on the emotional, behavioral, and learning needs of its students. Discussions were designed around the theme of Empathy: The Cost of Switching Sides, allowing students to read, reflect, and share ideas on topics that resonate with them. 
Ally holds a Bachelor of Arts in Journalism from Loyola University of Chicago, a MLIS from Simmons College, and a Consumer Health Information Specialization through the Medical Library Association. Outside of work, she is happiest spending simple moments with her husband, 19-month old, and 8-year old rescue pup.
Location: Online
Via Zoom

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Virtual Outreach: Social Services and Public Health at the Boston Public Library during the COVID-19 Pandemic
3/17/2021

Public libraries often are safe spaces for patrons seeking shelter, warmth, information, quiet, and a sense of community. But what happens when a public health pandemic impedes our abilities as librarians to provide outreach and supportive resources to patrons living on the fringes of our neighborhoods, cities and towns when our doors closed and traditional librarianship went virtual? Ally Dowds will discuss outreach efforts developed during the beginning months of the COVID-19 shutdown and how the Boston Public Library continued to reach patrons where they are while preserving existing partnerships with local organizations and forging new ones to maintain access and dissemination of supportive public health services to its community members. 

Learning Objectives:

• Learn how Boston Public Library continued to reach patrons where they are while preserving existing partnerships with local organizations
• Learn how Boston Public Library created new partnerships to maintain access and dissemination of supportive public health services to its community members
• Find out how you can adapt this model for your library

Presenter:

  Ally Dowds is the Health & Human Services Librarian for the Boston Public Library. In this role, Ally fosters strategic partnerships with local public health organizations, emergency shelters, and human service agencies to provide supportive services to patrons experiencing homelessness, substance use and mental health. She also performs weekly outreach to local shelters to eliminate barriers to library access, programming and resources. Prior to this position, Ally worked in the BPL’s Teen Central and served as a consultant for ALA's Great Stories Club, where she facilitated a library-led book discussion group at a local middle school focused on the emotional, behavioral, and learning needs of its students. Discussions were designed around the theme of Empathy: The Cost of Switching Sides, allowing students to read, reflect, and share ideas on topics that resonate with them. 
Ally holds a Bachelor of Arts in Journalism from Loyola University of Chicago, a MLIS from Simmons College, and a Consumer Health Information Specialization through the Medical Library Association. Outside of work, she is happiest spending simple moments with her husband, 19-month old, and 8-year old rescue pup.
Location: Online
Via Zoom

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Introduction to Coded Language
3/24/2021

Language and communication can be explicit and implicit; it is a component of culture that is coded with meanings, attitudes, beliefs and power dynamics. These codes are pervasive and have impacts on relational and structural outcomes. Over time, our language and its meanings become layered and can therefore function in different spaces in different ways and for different purposes. In other words, meanings of words and their implications change over time.
 
In this hour-long introduction to the concept of coded language, participants examine the definition, history, and implications of coded language (also called dog-whistles). Participants will increase their awareness around the coded language that many of us use in our daily lives, and gain practical skills around how to critically assess one’s own language, and respond when others use coded language.

Presenter:

Mannie Brown, Diversity, Equity and INclusion Consultant, SHIFT Consuting Team, The Diversity Center of Northeast Ohio
In this role, they focus on the development, design, implementation, and delivery of Diversity Center programs for professionals throughout Northeast Ohio. They assist organizations in fostering inclusion in the workplace, so that all employees are connected, respected and valued for their individual and collective differences.
 
With an emphasis on empathy and mindfulness, Mannie is passionate about LGBTQ+ rights and experiences. They focus on debunking myths around privilege and oppression in connection to all forms of socialized and internalized identity.
 
Location: Online via Zoom

There are currently 26 spots remaining out of 100

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Dealing with Hostile and Potentially Dangerous Library Users' Behaviors
4/29/2021

Good manners and a friendly demeanor can handle most library customer issues. But what if being courteous is not enough? Do you, your staff, and your co-workers know what to do if someone is emotionally bullying or physically threatening to staff or library visitors? Belligerent? Acting out because of drugs, alcohol, or other cognitive issues? Refusing to leave? Caught stealing or damaging property?
The awareness, attitude, and actions of library employees are the first defenses against customers who are AOA (Angry on Arrival).
 
Make safe practices a priority for front line staff. Planning, consistent enforcement of policies, training, support from supervisors and managers, and applied technology can work together to protect library employees, customers, vendors, and visitors as well as your workplace’s property.
 
Learning Objectives

• Ensure everyone on the staff knows what to do in emergencies
• Lower the drama of difficult encounters with library customers
• Develop consistent responses to challenging customer behavior

Presenter:

Pat Wagner is a trainer and consultant with 40 years of experience working for libraries, universities, local government, non-profits, and small businesses. She supports the success of libraries with programs on personnel, supervision, management, leadership, marketing, strategic planning, project management, and communication. Pat has worked with libraries and library organizations throughout the United States, from the smallest rural storefronts to the largest academic and urban library institutions. Pat also is a frequent speaker at state and national conferences. She is known for her good-humored and practical presentations.
Location: Online
Via Zoom

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Dealing with Hostile and Potentially Dangerous Library Users' Behaviors
4/29/2021







Good manners and a friendly demeanor can handle most library customer issues. But what if being courteous is not enough? Do you, your staff, and your co-workers know what to do if someone is emotionally bullying or physically threatening to staff or library visitors? Belligerent? Acting out because of drugs, alcohol, or other cognitive issues? Refusing to leave? Caught stealing or damaging property?
The awareness, attitude, and actions of library employees are the first defenses against customers who are AOA (Angry on Arrival).
 
Make safe practices a priority for front line staff. Planning, consistent enforcement of policies, training, support from supervisors and managers, and applied technology can work together to protect library employees, customers, vendors, and visitors as well as your workplace’s property.
 
Learning Objectives

• Ensure everyone on the staff knows what to do in emergencies
• Lower the drama of difficult encounters with library customers
• Develop consistent responses to challenging customer behavior

Presenter:

Pat Wagner is a trainer and consultant with 40 years of experience working for libraries, universities, local government, non-profits, and small businesses. She supports the success of libraries with programs on personnel, supervision, management, leadership, marketing, strategic planning, project management, and communication. Pat has worked with libraries and library organizations throughout the United States, from the smallest rural storefronts to the largest academic and urban library institutions. Pat also is a frequent speaker at state and national conferences. She is known for her good-humored and practical presentations.
Location: Online
Via Zoom

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Creating Calm During Times of Stress
12/7/2021

Managing and responding to the heightened emotions of others can be very challenging in the public service world.  Our ability to do this well relies on our understanding of how stress impacts humans and more important, how we are able to regulate during times of increased stress in order to best manage the emotions of others.  

Learning Objectives:

• A greater understanding of how Trauma and Stress impact our brains
• Knowledge on the Stress Cycle and why individuals escalate during times of stress
• De-escalation techniques to support times of high stress in the library
• Learn how we can better regulate our own emotions

Presenter:
Erin Turner, LISW-S, is the Intensive Services Program Manager at Crossroads/Beacon Health in Lake County and Adjunct Faculty for Youngstown State School of Social Work Graduate Program. She has worked in community mental health settings for over 20 years as a volunteer, direct service provider, clinical supervisor and program manager. She has extensive experience working with children, adolescents, families and adults with a variety of mental health issues, including trauma, mood disorders and crisis situations. Erin specializes in community based crisis intervention.   Erin has provided multiple trainings within the context of Social Work including, Risk Assessment, Trauma, Compassion Fatigue and Motivational Interviewing. 
Location: Online via Zoom

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Creating Calm During Times of Stress
12/7/2021

Managing and responding to the heightened emotions of others can be very challenging in the public service world.  Our ability to do this well relies on our understanding of how stress impacts humans and more important, how we are able to regulate during times of increased stress in order to best manage the emotions of others.  

Learning Objectives:

• A greater understanding of how Trauma and Stress impact our brains
• Knowledge on the Stress Cycle and why individuals escalate during times of stress
• De-escalation techniques to support times of high stress in the library
• Learn how we can better regulate our own emotions

Presenter:
Erin Turner, LISW-S, is the Intensive Services Program Manager at Crossroads/Beacon Health in Lake County and Adjunct Faculty for Youngstown State School of Social Work Graduate Program. She has worked in community mental health settings for over 20 years as a volunteer, direct service provider, clinical supervisor and program manager. She has extensive experience working with children, adolescents, families and adults with a variety of mental health issues, including trauma, mood disorders and crisis situations. Erin specializes in community based crisis intervention.   Erin has provided multiple trainings within the context of Social Work including, Risk Assessment, Trauma, Compassion Fatigue and Motivational Interviewing. 
Location: Online via Zoom

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Mental Health First Aid: A Virtual Training and Certification Course
3/10/2022

Mental Health First Aid is a training course designed to give members of the public key skills to help someone who is developing a mental health problem or experiencing a mental health crisis. Just as CPR training helps a layperson without medical training assist an individual following a heart attack, Mental Health First Aid training helps a layperson assist someone experiencing a mental health crisis.  This course will run 9:00 am - 3:30 pm.  There will be two hours worth of pre-work before the online workshop.  This course is limited to 30.  We will take a waitlist.  Register for this class only if you are able to attend. This class will not be archived.


The evidence behind Mental Health First Aid demonstrates that it makes people feel more comfortable managing a crisis situation and builds mental health literacy — helping the public identify, understand and respond to signs of mental illness. Specifically, studies found that those who trained in Mental Health First Aid have greater confidence in providing help to others, greater likelihood of advising people to seek professional help, improved concordance with health professionals about treatments, and decreased stigmatizing attitudes.

Learning Objectives:

• Recognize the potential risk factors and warning signs for a range of mental health problems, including: depression, anxiety/trauma, psychosis and psychotic disorders, substance use disorders, and self-injury
• Use a 5-step action plan to help an individual in crisis connect with appropriate professional help
• Interpret the prevalence of various mental health disorders in the U.S. and the need for reduced negative attitudes in their communities
• Apply knowledge of the appropriate professional, peer, social, and self-help resources available to help someone
  
  
  Presenter:

Jeremy Streem is an award winning MHFA instructor within the Ohio Army National Guard and the Northeast Ohio VA Medical Center. Jeremy also provides MHFA training to communities at large with the Ohio Suicide Prevention Foundation. Jeremy has been a member of the Ohio Army National Guard for over 22 years, including 1 deployment, achieving the rank of Sergeant First Class and specializing in supporting other Soldiers in need. Jeremy is also a Master Resilience Trainer, certified through the University of Pennsylvania, and has taught Resilience and Effective Communication strategies to over 2,500 Soldiers as well as the general public. SFC Streem's military experience and education allows him to teach MHFA within the VA, Ohio National Guard, and local communities, providing a Veteran's perspective to the unique challenges of supporting and caring for our military population. Jeremy was recognized by the National Council for Behavioral Health as one of the Top Veterans Mental Health First Aid Instructors for both 2018 and 2019, as well as the Top Mental Health First Aid instructor in the State of Ohio in 2019. 
 
Location: Online via Zoom


This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.

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Authentic Voices in Children's and Teen Literature: What's Socioeconomics Got to Do with It?
4/19/2022

A superb high school librarian, in a discussion of making a place for all stories, explained the groups she was expanding her collection to more accurately and completely represent.  When I asked about voices of those living in generational poverty, she paused and very honestly replied, “I never thought about representation and socioeconomics.”  And proceeded to ask me about titles.  So in this webinar, we will do just that: think about our children and teens navigating the world today living in poverty – both their joys and challenges.  And how to develop our collections to represent their voices.  There will be time for questions and answers, and sharing our stories.  Please visit Christina's website to get a taste of who she is and what she does: www.opendorrs2books.com

Learning Objectives:

• Think about our children and teens navigating the world today living in poverty
• How to develop our collections to represent their voices

Presenter:
 

Christina Dorr’s love affair with books began early when her mother took her to the tiny, red-brick public library in their village. This involvement has led her to become an award-winning librarian, faculty member, author, presenter, and consultant. She has served on a number of state and national book award committees, including the Caldecott, Coretta Scott King, Geisel Award, and Stonewall committees. Profiles in Resilience: Books for Children and Teens that Center the Lived Experience of Generational Poverty is her third book, and second published by the American Library Association. You can visit her website at www.opendorrs2books.com.

 
Location: Online via Zoom

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Authentic Voices in Children’s and Teen Literature: What’s Socioeconomics Got to Do with It?
4/19/2022

A superb high school librarian, in a discussion of making a place for all stories, explained the groups she was expanding her collection to more accurately and completely represent.  When I asked about voices of those living in generational poverty, she paused and very honestly replied, “I never thought about representation and socioeconomics.”  And proceeded to ask me about titles.  So in this webinar, we will do just that: think about our children and teens navigating the world today living in poverty – both their joys and challenges.  And how to develop our collections to represent their voices.  There will be time for questions and answers, and sharing our stories.  Please visit Christina's website to get a taste of who she is and what she does: www.opendorrs2books.com

Learning Objectives:

• Think about our children and teens navigating the world today living in poverty
• How to develop our collections to represent their voices

Presenter:
 

Christina Dorr’s love affair with books began early when her mother took her to the tiny, red-brick public library in their village. This involvement has led her to become an award-winning librarian, faculty member, author, presenter, and consultant. She has served on a number of state and national book award committees, including the Caldecott, Coretta Scott King, Geisel Award, and Stonewall committees. Profiles in Resilience: Books for Children and Teens that Center the Lived Experience of Generational Poverty is her third book, and second published by the American Library Association. You can visit her website at www.opendorrs2books.com.

 
Location: Online via Zoom

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Youth Mental Health First Aid
5/11/2022

Youth Mental Health First Aid teaches you how to identify, understand and respond to signs of mental illness and substance use disorders in youth. This 6-hour training gives adults who work with youth the skills they need to reach out and provide initial support to children and adolescents (ages 6-18) who may be developing a mental health or substance use problem and help connect them to the appropriate care.

This course will run 9:00 am - 3:30 pm.  There will be two hours worth of pre-work before the online workshop.  This course is limited to 30.  We will take a waitlist. This class will not be archived.


Presenter:
Jeremy Streem is an award winning MHFA instructor within the Ohio Army National Guard and the Northeast Ohio VA Medical Center. Jeremy also provides MHFA training to communities at large with the Ohio Suicide Prevention Foundation. Jeremy has been a member of the Ohio Army National Guard for over 22 years, including 1 deployment, achieving the rank of Sergeant First Class and specializing in supporting other Soldiers in need. Jeremy is also a Master Resilience Trainer, certified through the University of Pennsylvania, and has taught Resilience and Effective Communication strategies to over 2,500 Soldiers as well as the general public. SFC Streem's military experience and education allows him to teach MHFA within the VA, Ohio National Guard, and local communities, providing a Veteran's perspective to the unique challenges of supporting and caring for our military population. Jeremy was recognized by the National Council for Behavioral Health as one of the Top Veterans Mental Health First Aid Instructors for both 2018 and 2019, as well as the Top Mental Health First Aid instructor in the State of Ohio in 2019. 
Location: Online via Zoom


This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.

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Challenged, banned but in high demand: Why all children need LGBTQA+ books more than ever
5/24/2022

Making certain LGBTQIA+ books are accessible for all children is more important than ever, but would-be censors are making it much more difficult. We will talk about why these books are a critical part of your collection and how to deal with would-be censors and other stakeholders. We will suggest ways to make sure your teens continue to view your library as a safe space with the books they need. And finally, we will share some of the newest books published in the past year.

There will be time for questions.

Learning Objectives:

• You will learn why LGBTQIA+ books are critical to your collection
• You will learn how to deal with would-be-censors
• You will learn ways to make sure teens feel they have a safe space at the library

Presenters:
Please visit our websites to get a taste of who we are and what we do.

Dr. Christina Dorr. https://www.opendorrs2books.com/
Christina Dorr’s love affair with books began early when her mother took her to the tiny, red-brick public library in their village. This involvement has led her to become an award-winning librarian, faculty member, author, presenter, and consultant. She has served on a number of state and national book award committees, including the Caldecott, Coretta Scott King, Geisel Award, and Stonewall committees. Profiles in Resilience: Books for Children and Teens that Center the Lived Experience of Generational Poverty is her third book, and second published by the American Library Association.
 

Liz Deskins. http://www.lizdeskins.com
Lizabeth (Liz) Deskins began teaching as an adjunct instructor for Kent State’s School Library Media K-12 Program in 2017. Prior to teaching at Kent State, Liz taught graduate courses in education and library science at Ohio Dominican University for eight years. In addition, Liz has taught multiple online courses and webinars for the American Library Association's AASL and ALSC divisions, as well as for INFOhio.  Liz has worked 30+ years as a school librarian. Liz’s master’s degree focused on literature for children and young adults. She has co-authored two books with Dr. Christina Dorr: Linking Picture Book Biographies to National Content Standards: 200+ Lives to Explore (ABC-Clio, 2015) and LGBTQAI+ Books for Children and Teens: Providing a Window for All (ALA Editions, 2018). Her latest book is Content Area Collaborations for Secondary Grades, published by ALA Editions in 2019.

Location: Online via Zoom

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Challenged, banned but in high demand: Why all children need LGBTQA+ books more than ever
5/24/2022

Recorded 5/24/2022

Making certain LGBTQIA+ books are accessible for all children is more important than ever, but would-be censors are making it much more difficult. We will talk about why these books are a critical part of your collection and how to deal with would-be censors and other stakeholders. We will suggest ways to make sure your teens continue to view your library as a safe space with the books they need. And finally, we will share some of the newest books published in the past year.

There will be time for questions.

Learning Objectives:

• You will learn why LGBTQIA+ books are critical to your collection
• You will learn how to deal with would-be-censors
• You will learn ways to make sure teens feel they have a safe space at the library

Presenters:
Please visit our websites to get a taste of who we are and what we do.

Dr. Christina Dorr. https://www.opendorrs2books.com/
Christina Dorr’s love affair with books began early when her mother took her to the tiny, red-brick public library in their village. This involvement has led her to become an award-winning librarian, faculty member, author, presenter, and consultant. She has served on a number of state and national book award committees, including the Caldecott, Coretta Scott King, Geisel Award, and Stonewall committees. Profiles in Resilience: Books for Children and Teens that Center the Lived Experience of Generational Poverty is her third book, and second published by the American Library Association.
 

Liz Deskins. http://www.lizdeskins.com
Lizabeth (Liz) Deskins began teaching as an adjunct instructor for Kent State’s School Library Media K-12 Program in 2017. Prior to teaching at Kent State, Liz taught graduate courses in education and library science at Ohio Dominican University for eight years. In addition, Liz has taught multiple online courses and webinars for the American Library Association's AASL and ALSC divisions, as well as for INFOhio.  Liz has worked 30+ years as a school librarian. Liz’s master’s degree focused on literature for children and young adults. She has co-authored two books with Dr. Christina Dorr: Linking Picture Book Biographies to National Content Standards: 200+ Lives to Explore (ABC-Clio, 2015) and LGBTQAI+ Books for Children and Teens: Providing a Window for All (ALA Editions, 2018). Her latest book is Content Area Collaborations for Secondary Grades, published by ALA Editions in 2019.

Location: Online via Zoom

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Serving your Immigrant Population
6/8/2022

Serving an immigrant community changes lives, but it might seem too difficult to know where to start. ESL classes although important, are not the only way you can help. Learn the many ways libraries can support immigrants by understanding their needs, starting programs that might make them regular patrons, and by helping them to become active members in their communities.
  
Learning Objectives:

• Encourage Libraries to start serving the immigrant community.
• Show how libraries can overcome limitations such us budget, space, community, literacy level, and more.
• Highlight the importance and most effective ways to connect with the immigrant community you are serving.

Presenter:
 
Location: Online via Zoom

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Outreach Virtual Networking Meeting
8/9/2022

Here is an opportunity to share your challenges and successes with other staff involved in library outreach.  You will receive a link in your confirmation email  a reminder 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Melissa Lattanzi.
Location: Online
Via Zoom

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Safe Space - LGBTQ+ Cultural Competence Training
9/13/2022

Safe Space: LGBTQ+ Cultural Competence Training is the first training in the Kent State University Safe Space Training Series. This series is an on-going training effort through Kent State University and the LGBTQ+ Center to make our communities safer places for all people regardless of sexual orientation or gender identity. Training participants will learn about bias, stereotypes, current vocabulary, and best practices for handling gender and sexuality topics with sensitivity. After the training, individuals are offered a Safe Space Ally sign for their office, indicating their support of the Lesbian, Gay, Bisexual, Transgender and Queer plus (LGBTQ+) community.
 
Regardless of where you work or live, if you interact with people and the public, you will meet individuals who identify as part of the LGBTQ+ community. Having a basic understanding of correct terminology and an understanding of what it means to be an ally to the LGBTQ+ community are essential skills in supporting all people.

Learning Objectives: 

• Participants will develop a deeper awareness of personal ideas, stereotypes, and assumptions related to gay, lesbian, bisexual, transgender, queer, and questioning (LGBTQ+) individuals.
• Participants will develop an increased comfort level in addressing concepts and language regarding LGBTQ+ individuals.
• Participants will develop an increased awareness of services that supports LGBTQ+ and allied individuals.
• Participants will have the option of developing a network of community support people for all people regardless of sexual orientations, gender identities, and gender expressions.

Presenter:

Ken Ditlevson, serves as Kent State University’s first director for the LGBTQ+ Center, where he started in 2014.  Ditlevson is a two-time graduate of Kent State University, having received his Bachelor of Arts degree in Psychology and Masters of Education degree in Community Counseling.  
Prior to accepting this position, Ken worked for nearly 20 years in mental health and social services, and most recently was the Assistant Vice President for Child Guidance & Family Solutions in Akron, Ohio.  Ken has been awarded numerous awards for his work in LGBTQ+ advocacy, as well as for creating innovative programming and initiatives.Ken and his husband of 22 years, reside in Highland Square/West Akron, along with their two dogs, Luna and Layla.
 

 
Location: Medina County District Library
210 S Broadway St.
Medina, OH 44256

There are currently 6 spots remaining out of 50

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Service Anchors: Diversity, Equity, and Inclusion in Youth Library Services and Programming
11/9/2022

It’s crucial for youth services library paraprofessionals and Librarians to support lifelong learning by constantly developing cultural awareness, acceptance, and understanding of how diverse and rich our young library patrons and families are. During this speaking engagement, attendees will be introduced to basic diverse, equitable, and inclusive concepts, theories, and terminology key for youth library services and programming.  They will learn key knowledge regarding children and race research and identify how it’s helpful in planning EDI youth programming. Similarly, library team members will explore ways to equitably introduce diverse and inclusive collections and technology to youth, caregivers, and educators, and analyze the book banning movement.  

Learning Objectives: 

• Utilize take-a-aways to thoroughly analyze communities, services, and programs and develop an awareness and understanding of how important genuine representation is to young library patrons and their caregivers.
• Commence their journey in designing and facilitating diverse, equitable, inclusive, and accessible library services and enriching programs without incorporating or displaying common misconceptions.
• Spark the desire to continuously self-reflect on diverse, equitable, and inclusive concepts, theories, and terminology that will foster lifelong learning

Presenters:

Maria F. Estrella (She/Her/Hers/Ella) earned a Master of Communication and Information in Library and Information Science from Kent State University, two Bachelors of Arts and Sciences in Social Work, and Spanish from Cleveland State University, and received Diversity and Inclusion certification from Cornell University.  Her career history includes approximately two decades of library experience working in a five-star rated urban-research library system.  She served on national committees, juries, and task forces, whose primary goal is to provide diverse literacy and technological resources/services to enhance the lives of young readers and encourage them to become lifelong scholars.   She was similarly honored with the 2021 recipient of the Dr. Arnulfo D. Trejo Librarian of The Year Award and is currently an American Library Association Councilor-at-Large as well as a Board Member of the Association of Library Services for Children. Maria is also the founder of Young Diverse Readers Consulting.

Erica Marks is a public librarian and owner of Book Marks Live Consulting. Within her twenty years of public library service, Erica has created unique and unconventional programming for youth. Through collaborative partnerships, programs such as Books-n-Beats, Girl Power!, and Man Up, CLE (Cleveland) became successful empowerment events, promoting literacy, leadership, and self-respect. Erica is a member of the American Library Association. She served on the 2020 Randolph Caldecott Committee and previously served on the 2017-2018 Coretta Scott King Book Awards Jury. Erica graduated from Kent State University with a Masters of Information and Library Science and Ashford University, receiving a Masters of Public Administration and a Bachelor in Social and Criminal Justice.

Annisha Jeffries is a public librarian and Founder of Born Readers, LLC Consulting.  Within her 25 years of public library service, Annisha has established herself as an advocate for children's services through collaborative partnerships, with community organizations locally and nationally. Born and raised in Cleveland, Ohio, Annisha is a graduate of the University of Pittsburgh with a Master of Information and Library Science and Bachelor of Science in Elementary Education from Cleveland State University. She is a 2000 American Library Association Spectrum Scholarship recipient and has served on various selection committees, including the 2018 Caldecott Committee, and was the Chair of the 2021 Caldecott Committee. Currently, she is the Chair of the Norman A Sugarman Children’s Biography Award.

Location: Online via Zoom

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Your Library's Digital Branch Today and Into the Future
12/8/2022

More than ever, patrons are engaging with their library online. With that being said, in what ways is a library digital branch more than just a website? More importantly, how can we build our digital branches to best serve current and future users?
 
Learning outcomes: 

• Participants will understand the evolution of library digital presences, from early websites to current offerings.
• Participants will discover the key components of a library digital branch. 
• Participants will learn how to improve the accessibility of a digital branch. 
• Participants will understand future trends likely to impact their library's digital branch. 

 Presenter:

Nick Tanzi is a nationally recognized library technology consultant, and author of the books Making the Most of Digital Collections Through Training and Outreach (2016) and Best Technologies for Public Libraries: Policies, Programs, and Services (2020). From 2019-2021, Tanzi served as the column editor for Public Library Magazine’s “The Wired Library”. His work has also been featured in publications including VOYA Magazine, Computers in Libraries, Library Journal, and Marketing Library Services.
 
Location: Online via Zoom

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Your Library's Digital Branch Today and Into the Future
12/8/2022

Recorded 12/8/2022

More than ever, patrons are engaging with their library online. With that being said, in what ways is a library digital branch more than just a website? More importantly, how can we build our digital branches to best serve current and future users?
 
Learning outcomes: 

• Participants will understand the evolution of library digital presences, from early websites to current offerings.
• Participants will discover the key components of a library digital branch. 
• Participants will learn how to improve the accessibility of a digital branch. 
• Participants will understand future trends likely to impact their library's digital branch. 

 Presenter:

Nick Tanzi is a nationally recognized library technology consultant, and author of the books Making the Most of Digital Collections Through Training and Outreach (2016) and Best Technologies for Public Libraries: Policies, Programs, and Services (2020). From 2019-2021, Tanzi served as the column editor for Public Library Magazine’s “The Wired Library”. His work has also been featured in publications including VOYA Magazine, Computers in Libraries, Library Journal, and Marketing Library Services.
 
Location: Online via Zoom

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Early Literacy 101-An Ohio Ready to Read Workshop-Part I
3/15/2023

Back by popular demand! This hands-on workshop will help you build a firm foundation in early literacy. Participants will learn how brain development impacts how young children learn and will explore effective, research-based early literacy resources and activities. The workshop covers the Six Early Literacy Skills presented in the PLA/ALSC Every Child Ready to Read® 1st edition, and the Five Early Literacy Practices presented in the 2nd edition, along with other early literacy concepts and tools. The instructor will help attendees get ready to offer early literacy story times and become well-equipped to work with parents and community partners to share early literacy concepts and build community support.

Who will enjoy and benefit from this workshop?

• Library workers who are new to children's services
• Department managers or library directors with new children's services staff
• Outreach staff
• Newly degreed youth services librarians
• Any library worker who wants a refresher course in early literacy

Once you registered for Part I be sure to sign up for Part II which is on Wednesday, March 22, 2023  at 2:00 PM
Presenters:

Marianna DiGiacomo has dedicated her career to strengthening public library’s focus on literacy and community collaborations.  Marianna joined Stark Library in 2007 and served as youth services librarian and literacy and events coordinator prior to her role as community services director. She directs Stark Library’s literacy initiatives, school and community partnerships, outreach services, technology training, and events.  She is a graduate of Leadership Stark County’s Government Academy, American Library Association’s Leadership Institute and serves on many local committees dedicated to ensuring children are ready for school success.


Julia Shaheen is the Literacy Manager at Stark Library where she oversees a staff of five who work with the SPARK program in Stark County. Through this program, her staff visit homes of preschoolers to provide early intervention and help prepare the preschoolers and their parents or caregivers for Kindergarten. She also oversees the literacy efforts of Stark Library by providing staff training, parent workshops, and professional development for educators. She has also provided Every Child Ready to Read training to librarians in Northeast Ohio through the Early Literacy 101 workshops. Previously, she has worked as a teen programmer and provided baby storytime for two years in the Youth Services department at Main library. She holds a Master of Arts degree from Walsh University in Education.
Location: Online via Zoom


This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.

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Early Literacy 101-An Ohio Ready to Read Workshop-Part II
3/22/2023

Back by popular demand! This hands-on workshop will help you build a firm foundation in early literacy. Participants will learn how brain development impacts how young children learn and will explore effective, research-based early literacy resources and activities. The workshop covers the Six Early Literacy Skills presented in the PLA/ALSC Every Child Ready to Read® 1st edition, and the Five Early Literacy Practices presented in the 2nd edition, along with other early literacy concepts and tools. The instructor will help attendees get ready to offer early literacy story times and become well-equipped to work with parents and community partners to share early literacy concepts and build community support.

Who will enjoy and benefit from this workshop?

• Library workers who are new to children's services
• Department managers or library directors with new children's services staff
• Outreach staff
• Newly degreed youth services librarians
• Any library worker who wants a refresher course in early literacy

Presenters:

Marianna DiGiacomo has dedicated her career to strengthening public library’s focus on literacy and community collaborations.  Marianna joined Stark Library in 2007 and served as youth services librarian and literacy and events coordinator prior to her role as community services director. She directs Stark Library’s literacy initiatives, school and community partnerships, outreach services, technology training, and events.  She is a graduate of Leadership Stark County’s Government Academy, American Library Association’s Leadership Institute and serves on many local committees dedicated to ensuring children are ready for school success.


Julia Shaheen is the Literacy Manager at Stark Library where she oversees a staff of five who work with the SPARK program in Stark County. Through this program, her staff visit homes of preschoolers to provide early intervention and help prepare the preschoolers and their parents or caregivers for Kindergarten. She also oversees the literacy efforts of Stark Library by providing staff training, parent workshops, and professional development for educators. She has also provided Every Child Ready to Read training to librarians in Northeast Ohio through the Early Literacy 101 workshops. Previously, she has worked as a teen programmer and provided baby storytime for two years in the Youth Services department at Main library. She holds a Master of Arts degree from Walsh University in Education.
Location: Online via Zoom


This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.

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Accessibility Initiatives at NC State Libraries
7/13/2023

Accessibility is having a moment. More than ever, libraries are embracing the reality that if you have users, you have users with disabilities. Making our services, resources, and spaces accessible is everyone’s responsibility, and we all have unique skills to contribute to solving our library’s accessibility challenges. We’ll share what we’ve been doing at NC State University Libraries, from ebooks assessments to sensory friendly maps to squashing 300,000+ web accessibility errors. We hope this presentation will meet you wherever you are on your accessibility journey and give you some ideas about things you and your colleagues might do to make your libraries more accessible for everyone in your community.
Learning Objectives

• Understand why accessibility matters to libraries. 
• Identify resources available to begin making your library more accessible. 
• Connect efforts at NC State with efforts you could implement at your library

Presenters:

​Robin Camille Davis is the Associate Head of User Experience at NC State University Libraries, where she coordinates content strategy, advocates for accessible practices, and conducts user research. She is the chair of the Libraries Accessibility Committee. In 2022, she was honored with a Movers & Shakers Award from Library Journal.

Beth Ashmore is the Associate Head of Acquisitions & Discovery (Serials) at NC State University Libraries. She has worked on accessibility in libraries through a collaboration with Lyrasis to present the findings of their 2019 Accessibility Survey white paper and by representing ASERL to the Library Accessibility Alliance where she has served on the e-resource testing and training committees. She is also the co-author of The Librarian’s Guide to Negotiation.


 
Location: Online via Zoom

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Accessibility Initiatives at NC State Libraries
7/13/2023

Recorded 7/13/23

Accessibility is having a moment. More than ever, libraries are embracing the reality that if you have users, you have users with disabilities. Making our services, resources, and spaces accessible is everyone’s responsibility, and we all have unique skills to contribute to solving our library’s accessibility challenges. We’ll share what we’ve been doing at NC State University Libraries, from ebooks assessments to sensory friendly maps to squashing 300,000+ web accessibility errors. We hope this presentation will meet you wherever you are on your accessibility journey and give you some ideas about things you and your colleagues might do to make your libraries more accessible for everyone in your community.
Learning Objectives

• Understand why accessibility matters to libraries. 
• Identify resources available to begin making your library more accessible. 
• Connect efforts at NC State with efforts you could implement at your library

Presenters:

​Robin Camille Davis is the Associate Head of User Experience at NC State University Libraries, where she coordinates content strategy, advocates for accessible practices, and conducts user research. She is the chair of the Libraries Accessibility Committee. In 2022, she was honored with a Movers & Shakers Award from Library Journal.

Beth Ashmore is the Associate Head of Acquisitions & Discovery (Serials) at NC State University Libraries. She has worked on accessibility in libraries through a collaboration with Lyrasis to present the findings of their 2019 Accessibility Survey white paper and by representing ASERL to the Library Accessibility Alliance where she has served on the e-resource testing and training committees. She is also the co-author of The Librarian’s Guide to Negotiation.


 
Location: Online via Zoom

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Unlocking Digital Inclusion: Exploring Accessibility and Inclusion on Library Websites
7/26/2023

Join us for an informative webinar as we dig into the world of online accessibility and inclusion. Learn about key concepts of digital accessibility and address important questions.
Don't miss this opportunity to gain valuable insight and practical strategies to create inclusive and accessible library websites. Let's bridge the gap and empower everyone to access the digital world seamlessly.

Learning Objectives:

• What is Accessibility?
• Why is Accessibility Important?
• Who needs support online?
• Accessibility + Usability = Inclusion
• Website Accessibility Statements
• Recite Me - Accessibility on Demand

Presenter:

Aaron Van Auken is a Business Development Executive at Recite Me. Coming originally from a background in sports television, Aaron entered the world of tech sales and established himself as a career sales professional. His track record of relational selling and development has come from a love for working with people and understanding their “why”. Outside of work he enjoys staying active, playing golf, home projects, and spending time with his kids.
 
Location: Online via Zoom

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Unlocking Digital Inclusion: Exploring Accessibility and Inclusion on Library Websites
7/26/2023

Recorded 7/26/23

Join us for an informative webinar as we dig into the world of online accessibility and inclusion. Learn about key concepts of digital accessibility and address important questions.
Don't miss this opportunity to gain valuable insight and practical strategies to create inclusive and accessible library websites. Let's bridge the gap and empower everyone to access the digital world seamlessly.

Learning Objectives:

• What is Accessibility?
• Why is Accessibility Important?
• Who needs support online?
• Accessibility + Usability = Inclusion
• Website Accessibility Statements
• Recite Me - Accessibility on Demand

Presenter:

Aaron Van Auken is a Business Development Executive at Recite Me. Coming originally from a background in sports television, Aaron entered the world of tech sales and established himself as a career sales professional. His track record of relational selling and development has come from a love for working with people and understanding their “why”. Outside of work he enjoys staying active, playing golf, home projects, and spending time with his kids.
 
Location: Online via Zoom

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You've Got Mail: Using Reference Mail Services to Reach Justice-Involved Individuals
8/2/2023

Recorded 8/2/23

Without regular access to the internet, many people in correctional facilities turn to libraries for help with their information and research needs. They send questions by snail mail, and this strikingly non-digital endeavor is easy to provide. St. Louis County Library has been receiving letters from people in correctional facilities for decades, but in recent years our service has increased by over 1,000%.

Answering questions via mail to correctional facilities requires a combination of traditional reference skills, modern searching techniques, and special security considerations. This service provides an excellent low-cost opportunity to serve the community and further the fundamental mission of public libraries. Join Megan Phifer-Davis to learn how you can start providing this service and develop procedures and guidelines to prioritize security and safeguard privacy. She’ll also explain methods used to expand the service and connecting with other libraries doing this work across the country.

Learning Objectives:

• How to begin the service of answering reference questions by mail from people in correctional facilities
• Best practices for responding to inquiries
• Methods to promote the service

Presenter:

Megan Phifer-Davis is the Manager, Reference at St. Louis County Library in St. Louis, Missouri. She is responsible for the electronic resources for St. Louis County Library and managing the Reference librarian staff, a staff of 12, that work throughout all of St. Louis County providing research assistance to educators and students, small business owners, job seekers, and more. She previously worked at Lindenwood University as the Outreach and E-Learning Librarian in St. Charles, Missouri. She has served on local library committees and presented at local Missouri library conferences on the library's Reference by Mail service, as well as on Open Educational Resources. Megan received a B.S. in Psychology from Fontbonne University and a M.L.I.S. from Simmon's University.
 
Location: Online via Zoom

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You’ve Got Mail: Using Reference Mail Services to Reach Justice-Involved Individuals
8/2/2023

Without regular access to the internet, many people in correctional facilities turn to libraries for help with their information and research needs. They send questions by snail mail, and this strikingly non-digital endeavor is easy to provide. St. Louis County Library has been receiving letters from people in correctional facilities for decades, but in recent years our service has increased by over 1,000%.

Answering questions via mail to correctional facilities requires a combination of traditional reference skills, modern searching techniques, and special security considerations. This service provides an excellent low-cost opportunity to serve the community and further the fundamental mission of public libraries. Join Megan Phifer-Davis to learn how you can start providing this service and develop procedures and guidelines to prioritize security and safeguard privacy. She’ll also explain methods used to expand the service and connecting with other libraries doing this work across the country.

Learning Objectives:

• How to begin the service of answering reference questions by mail from people in correctional facilities
• Best practices for responding to inquiries
• Methods to promote the service

Presenter:

Megan Phifer-Davis is the Manager, Reference at St. Louis County Library in St. Louis, Missouri. She is responsible for the electronic resources for St. Louis County Library and managing the Reference librarian staff, a staff of 12, that work throughout all of St. Louis County providing research assistance to educators and students, small business owners, job seekers, and more. She previously worked at Lindenwood University as the Outreach and E-Learning Librarian in St. Charles, Missouri. She has served on local library committees and presented at local Missouri library conferences on the library's Reference by Mail service, as well as on Open Educational Resources. Megan received a B.S. in Psychology from Fontbonne University and a M.L.I.S. from Simmon's University.
 
Location: Online via Zoom

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Mental Health First Aid
8/23/2023

Mental Health First Aid is a training course designed to give members of the public key skills to help someone who is developing a mental health problem or experiencing a mental health crisis. Just as CPR training helps a layperson without medical training assist an individual following a heart attack, Mental Health First Aid training helps a layperson assist someone experiencing a mental health crisis.  This course will run 9:00 am - 3:30 pm.  There will be two hours worth of pre-work before the live instructor-led online workshop.  This course is limited to 30.  Register for this class only if you are able to attend. This class will not be archived.

The evidence behind Mental Health First Aid demonstrates that it makes people feel more comfortable managing a crisis situation and builds mental health literacy — helping the public identify, understand and respond to signs of mental illness. Specifically, studies found that those who trained in Mental Health First Aid have greater confidence in providing help to others, greater likelihood of advising people to seek professional help, improved concordance with health professionals about treatments, and decreased stigmatizing attitudes.

Learning Objectives:

• Recognize the potential risk factors and warning signs for a range of mental health problems, including: depression, anxiety/trauma, psychosis and psychotic disorders, substance use disorders, and self-injury
• Use a 5-step action plan to help an individual in crisis connect with appropriate professional help
• Interpret the prevalence of various mental health disorders in the U.S. and the need for reduced negative attitudes in their communities
• Apply knowledge of the appropriate professional, peer, social, and self-help resources available to help someone

Presenter:  TBA
Location: Online via Zoom


This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.

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Youth Adapted & Inclusive Programming: What is the Difference and How Do I Do It?
9/12/2023

Libraries play a vital role in fostering inclusive environments where children of all abilities can thrive and develop a love for learning. In this workshop, participants will delve into the essential aspects of adapted and inclusive programming. Learn how to manage behavior challenges as well as gain literacy techniques for disabled children.

Adapted Storytime Basics
Interested in offering adapted storytime at your library? Learn best practices for getting started and high-impact modifications you can make to traditional storytime elements.
 
Presenter:  Rebecca Price-Donahue has been working in public libraries for 8 years and is currently the children’s services supervisor at the Middleburg Heights Branch of the Cuyahoga County Public Library, one of the system’s three adapted programming hubs.




Adapted Outreach
Take Adapted Storytime on the road! Learn how to host an Adapted Storytime at local preschools. 

Tour Westlake Porter Public Library's Storytime Space
View the room where Westlake Porter Public Library hosts its storytimes and see how it gets adapted for the Adapted Storytime program. See the props, accessibility tools, sensory manipulatives, and more that WPPL uses in its adapted and inclusive programming.

Presenter:  Natalie Bota is the Westlake Porter Public Library's Disability Resources Librarian, a full-time position within the youth services department. She hosts programming for patrons with disabilities, both in the library and at local schools. She works with patrons of all ages and her favorite programs are cooking programs and Next Chapter Book Club Natalie. graduated in 2013 from Kent State University with a master's degree in library and information science. Her background is in English literature and creative writing. Her work experience includes working in two academic libraries, being a school librarian in a small parochial school, and years of coffeehouse management and food service.




Inclusive Programming
Jen Johnson will share tips and strategies for making all children's programming more inclusive and accessible for children with disabilities and other barriers. 

Presenter:  Jen Johnson started her library career with Cuyahoga County Public Library in 2000. She has worked in the children's department at three CCPL branches and as a grant coordinator out of central administration. Jen's areas of special interest include adapted/inclusive programming and kindergarten readiness. Outside the library, she does professional storytelling and trains Brazilian jiu-jitsu.

More details coming soon.


 
Location: Westlake Porter Public Library
27333 Center Ridge Road
Westlake, OH 44145


This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.

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Social-Emotional Learning and the Library
11/2/2023

This social-emotional learning webinar will address your frustration with trying to contain and redirect the boundless energy of young people in the library.  You will build a deeper understanding of why youths act the way that they do, and hands-on tools to encourage their best choices.  Additionally, you will discover existing programs that actively and effectively build social-emotional intelligence, and inspiration to develop your own.

Learning Objectives:

• Following the webinar, participants will be able to describe the origins of youth's behaviors.
• At the end of the webinar, participants will be able to apply socially-emotionally aware communication tools.
• Upon completion of the webinar, participants will be able to identify library programs that effectively encourage social-emotional intelligence.

Presenters:

Adina Bloom Lewkowicz is a social-emotional learning specialist; curriculum consultant; expressive arts teacher, and licensed independent social worker.  She is the author of “Teaching Emotional Intelligence: Strategies and Activities for Helping Students make Effective Choices” (Skyhorse, 2016).  Ms. Lewkowicz provides trainings, programs, and curricula for schools, and institutions such as the Cuyahoga County Public Library.  She is on the SEL 4OH Leadership Team, and also speaks nationally on the use of the expressive arts in education, prevention, and counseling.

Anna Heinz has served with Cuyahoga County Public Library as Literacy and Outreach Librarian, Teen Services Librarian and Children’s Services Supervisor for nearly 20 years. In addition to her MLIS, Anna is a professionally licensed 1-8^th grade educator and has extensive training in working with youth that have experienced trauma as an Ohio licensed foster parent.
 
Location: Online via Zoom

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Social-Emotional Learning and the Library
11/2/2023

Recorded 11/2/2023

This social-emotional learning webinar will address your frustration with trying to contain and redirect the boundless energy of young people in the library.  You will build a deeper understanding of why youths act the way that they do, and hands-on tools to encourage their best choices.  Additionally, you will discover existing programs that actively and effectively build social-emotional intelligence, and inspiration to develop your own.

Learning Objectives:

• Following the webinar, participants will be able to describe the origins of youth's behaviors.
• At the end of the webinar, participants will be able to apply socially-emotionally aware communication tools.
• Upon completion of the webinar, participants will be able to identify library programs that effectively encourage social-emotional intelligence.

Presenters:

Adina Bloom Lewkowicz is a social-emotional learning specialist; curriculum consultant; expressive arts teacher, and licensed independent social worker.  She is the author of “Teaching Emotional Intelligence: Strategies and Activities for Helping Students make Effective Choices” (Skyhorse, 2016).  Ms. Lewkowicz provides trainings, programs, and curricula for schools, and institutions such as the Cuyahoga County Public Library.  She is on the SEL 4OH Leadership Team, and also speaks nationally on the use of the expressive arts in education, prevention, and counseling.

Anna Heinz has served with Cuyahoga County Public Library as Literacy and Outreach Librarian, Teen Services Librarian and Children’s Services Supervisor for nearly 20 years. In addition to her MLIS, Anna is a professionally licensed 1-8^th grade educator and has extensive training in working with youth that have experienced trauma as an Ohio licensed foster parent.
 
Location: Online via Zoom

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Youth Mental Health First Aid
11/29/2023

Youth Mental Health First Aid teaches you how to identify, understand and respond to signs of mental illness and substance use disorders in youth. This 6-hour training gives adults who work with youth the skills they need to reach out and provide initial support to children and adolescents (ages 6-18) who may be developing a mental health or substance use problem and help connect them to the appropriate care.

This course will run 9:00 am - 3:00 pm.  There will be two hours' worth of pre-work before the live instructor-led online workshop.  This course is limited to 30.  Register for this class only if you are able to attend. This class will not be archived.

Presenter:
Jeremy Streem is an award winning MHFA instructor within the Ohio Army National Guard and the Northeast Ohio VA Medical Center. Jeremy also provides MHFA training to communities at large with the Ohio Suicide Prevention Foundation. Jeremy has been a member of the Ohio Army National Guard for over 22 years, including 1 deployment, achieving the rank of Sergeant First Class and specializing in supporting other Soldiers in need. Jeremy is also a Master Resilience Trainer, certified through the University of Pennsylvania, and has taught Resilience and Effective Communication strategies to over 2,500 Soldiers as well as the general public. SFC Streem's military experience and education allows him to teach MHFA within the VA, Ohio National Guard, and local communities, providing a Veteran's perspective to the unique challenges of supporting and caring for our military population. Jeremy was recognized by the National Council for Behavioral Health as one of the Top Veterans Mental Health First Aid Instructors for both 2018 and 2019, as well as the Top Mental Health First Aid instructor in the State of Ohio in 2019. 
Location: Online via Zoom


This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.

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Youth Mental Health First Aid
4/25/2024

Youth Mental Health First Aid teaches you how to identify, understand and respond to signs of mental illness and substance use disorders in youth. This 6-hour training gives adults who work with youth the skills they need to reach out and provide initial support to children and adolescents (ages 6-18) who may be developing a mental health or substance use problem and help connect them to the appropriate care.

This course will run 9:00 am - 3:00 pm.  There will be two hours' worth of pre-work before the live instructor-led online workshop.  This course is limited to 30.  Register for this class only if you are able to attend. This class will not be archived.

Presenter:
Jeremy Streem is an award winning MHFA instructor within the Ohio Army National Guard and the Northeast Ohio VA Medical Center. Jeremy also provides MHFA training to communities at large with the Ohio Suicide Prevention Foundation. Jeremy has been a member of the Ohio Army National Guard for over 22 years, including 1 deployment, achieving the rank of Sergeant First Class and specializing in supporting other Soldiers in need. Jeremy is also a Master Resilience Trainer, certified through the University of Pennsylvania, and has taught Resilience and Effective Communication strategies to over 2,500 Soldiers as well as the general public. SFC Streem's military experience and education allows him to teach MHFA within the VA, Ohio National Guard, and local communities, providing a Veteran's perspective to the unique challenges of supporting and caring for our military population. Jeremy was recognized by the National Council for Behavioral Health as one of the Top Veterans Mental Health First Aid Instructors for both 2018 and 2019, as well as the Top Mental Health First Aid instructor in the State of Ohio in 2019. 
Location: Online via Zoom


This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.

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Dynamic Dialogue: Understanding Socio-economic Diversity and Uplifting Underserved Communities
5/9/2024


Location: Hilton Garden Inn
8971 Wilcox Dr
Twinsburg, OH 44087


Online Registration has closed for this event

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Mental Health First Aid
6/13/2024

Mental Health First Aid is a training course designed to give members of the public key skills to help someone who is developing a mental health problem or experiencing a mental health crisis. Just as CPR training helps a layperson without medical training assist an individual following a heart attack, Mental Health First Aid training helps a layperson assist someone experiencing a mental health crisis.  This course will run 9:00 am - 3:30 pm.  There will be two hours worth of pre-work before the live instructor-led online workshop.  This course is limited to 30.  Register for this class only if you are able to attend. This class will not be archived.

The evidence behind Mental Health First Aid demonstrates that it makes people feel more comfortable managing a crisis situation and builds mental health literacy — helping the public identify, understand and respond to signs of mental illness. Specifically, studies found that those who trained in Mental Health First Aid have greater confidence in providing help to others, greater likelihood of advising people to seek professional help, improved concordance with health professionals about treatments, and decreased stigmatizing attitudes.

Learning Objectives:

• Recognize the potential risk factors and warning signs for a range of mental health problems, including: depression, anxiety/trauma, psychosis and psychotic disorders, substance use disorders, and self-injury
• Use a 5-step action plan to help an individual in crisis connect with appropriate professional help
• Interpret the prevalence of various mental health disorders in the U.S. and the need for reduced negative attitudes in their communities
• Apply knowledge of the appropriate professional, peer, social, and self-help resources available to help someone

Presenter:
Jeremy Streem is an award winning MHFA instructor within the Ohio Army National Guard and the Northeast Ohio VA Medical Center. Jeremy also provides MHFA training to communities at large with the Ohio Suicide Prevention Foundation. Jeremy has been a member of the Ohio Army National Guard for over 22 years, including 1 deployment, achieving the rank of Sergeant First Class and specializing in supporting other Soldiers in need. Jeremy is also a Master Resilience Trainer, certified through the University of Pennsylvania, and has taught Resilience and Effective Communication strategies to over 2,500 Soldiers as well as the general public. SFC Streem's military experience and education allows him to teach MHFA within the VA, Ohio National Guard, and local communities, providing a Veteran's perspective to the unique challenges of supporting and caring for our military population. Jeremy was recognized by the National Council for Behavioral Health as one of the Top Veterans Mental Health First Aid Instructors for both 2018 and 2019, as well as the Top Mental Health First Aid instructor in the State of Ohio in 2019. 


 
Location: Online via Zoom

There are currently 11 spots remaining out of 30

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Engaging with Teens Beyond Your Teen Library Staff
8/15/2024

This interactive presentation will foster library staff confidence in engaging with community youth by addressing common challenges faced in the workplace. It will also cover best practices through the lens of mental health and social justice.

Learning objectives:

• At the end of this session, participants will be able to collaborate effectively as part of a professional team to more confidently engage with youth patrons.  
• At the end of this session, participants will be able to better analyze their system’s code of conduct and how it addresses behavior with a social justice lens.
• At the end of this session, participants will be able to engage responsibly and sensitively when mental health issues arise.

Presenters:

Maggie Gall-Maynard (she/her/hers) has a BA from Evergreen State College in Olympia, WA and a MLIS, with a focus in youth librarianship, from Kent State University in Kent, OH. Maggie has served youth patrons in public libraries in Columbus, OH, Syracuse, NY, West Carrollton, OH and is currently a School Library Media Specialist at Tippecanoe Middle School in Tipp City, OH. She is also certified with Youth Mental Health First Aid through the National Council for Mental Wellbeing. In her free time, she enjoys reading, crafting, and hiking with her husband, David, and daughter, Aspasia. Email: mgallmaynard@tippcity.k12.oh.us Instagram: MrsMaggieLovesBooks



Amanda Feuerstein (she/her/hers) has a B.A. and M.A. in Spanish from Bowling Green State University in Bowling Green, OH. Amanda taught Spanish at a college level for four years and then high school Spanish for seven years. Post-pandemic she made the switch to being an Information Services Assistant at Dayton Metro Library’s West Carrollton Branch in West Carrollton, OH. She is currently studying for her MLIS at IUPUI.
 
Location: Online
Via Zoom

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Engaging with Teens Beyond Your Teen Library Staff
8/15/2024

Recorded 8/15/24

This interactive presentation will foster library staff confidence in engaging with community youth by addressing common challenges faced in the workplace. It will also cover best practices through the lens of mental health and social justice.

Learning objectives:

• At the end of this session, participants will be able to collaborate effectively as part of a professional team to more confidently engage with youth patrons.  
• At the end of this session, participants will be able to better analyze their system’s code of conduct and how it addresses behavior with a social justice lens.
• At the end of this session, participants will be able to engage responsibly and sensitively when mental health issues arise.

Presenters:

Maggie Gall-Maynard (she/her/hers) has a BA from Evergreen State College in Olympia, WA and a MLIS, with a focus in youth librarianship, from Kent State University in Kent, OH. Maggie has served youth patrons in public libraries in Columbus, OH, Syracuse, NY, West Carrollton, OH and is currently a School Library Media Specialist at Tippecanoe Middle School in Tipp City, OH. She is also certified with Youth Mental Health First Aid through the National Council for Mental Wellbeing. In her free time, she enjoys reading, crafting, and hiking with her husband, David, and daughter, Aspasia. Email: mgallmaynard@tippcity.k12.oh.us Instagram: MrsMaggieLovesBooks



Amanda Feuerstein (she/her/hers) has a B.A. and M.A. in Spanish from Bowling Green State University in Bowling Green, OH. Amanda taught Spanish at a college level for four years and then high school Spanish for seven years. Post-pandemic she made the switch to being an Information Services Assistant at Dayton Metro Library’s West Carrollton Branch in West Carrollton, OH. She is currently studying for her MLIS at IUPUI.
 
Location: Online
Via Zoom

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Serving the Neurodivergent in your Library
9/5/2024

Neurodiversity is a concept that encompasses autism, ADHD, dyslexia, Tourette’s, dementia, mental health conditions, dyspraxia and other intellectual disabilities. This umbrella term is more commonly used by organizations and individuals to help define who they are and what they care about. As the neurodiversity movement grows, you may find more individuals using those labels and concepts in your library. This webinar will help participants learn more about neurodiversity and how to serve their community.

Learning Objectives:

• What is neurodiversity?
• The neurodiversity movement
• Online connections with neurodiversity
  • Misinformation and mental health online
• Communication
  • People first versus identity first language

Presenter:

Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.
 
Location: Online via Zoom

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Serving the Neurodivergent in your Library
9/5/2024

Recorded 9/5/24

Neurodiversity is a concept that encompasses autism, ADHD, dyslexia, Tourette’s, dementia, mental health conditions, dyspraxia and other intellectual disabilities. This umbrella term is more commonly used by organizations and individuals to help define who they are and what they care about. As the neurodiversity movement grows, you may find more individuals using those labels and concepts in your library. This webinar will help participants learn more about neurodiversity and how to serve their community.

Learning Objectives:

• What is neurodiversity?
• The neurodiversity movement
• Online connections with neurodiversity
  • Misinformation and mental health online
• Communication
  • People first versus identity first language

Presenter:

Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.
 
Location: Online via Zoom

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Accessible Digital Libraries: Navigating Smartphone Assistive Technology with Low-Vision Patrons
10/2/2024

Have you ever wondered what assistive technology options exist to break down the barrier between library collections and our patrons with visual impairment or blindness? Join this webinar to get an introduction to built-in accessibility features on today's smartphones and see how they can be used to access library apps. We'll go over the basic gestures to get you started as well as tips for navigating. This will include a brief demonstration using the Libby app, but the skills can apply to any accessible digital collection.
 
***Attendees are encouraged to bring a mobile device (and headphones for it if you won't have a space to yourself) to participate in the practice portion of the presentation.

Learning Objectives:

• Understand why working with a mobile device's native accessibility features is important to equitable library service.
• Identify and explain accessibility features native to Apple iOS and Android mobile devices.
• Borrow and listen to digital audiobooks using only their hands and ears (no vision required).

Presenter:

Alyssa Hanson has been the Web Specialist at the Iowa City Public Library (ICPL) since 2016. Her work has included redesigning, building, and maintaining ICPL’s website as well as leading the front-end design work on ICPL's catalog, app, and other web projects. While not coding, she also works on the Info Desk helping people with technology and reference questions. She is continually looking for ways to improve the usability and accessibility of ICPL and its web presence as well as opportunities to help others learn more about accessibility.
 
Location: Online via Zoom

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Accessible Digital Libraries: Navigating Smartphone Assistive Technology with Low-Vision Patrons
10/2/2024

Recorded 10/2/24

Have you ever wondered what assistive technology options exist to break down the barrier between library collections and our patrons with visual impairment or blindness? Join this webinar to get an introduction to built-in accessibility features on today's smartphones and see how they can be used to access library apps. We'll go over the basic gestures to get you started as well as tips for navigating. This will include a brief demonstration using the Libby app, but the skills can apply to any accessible digital collection.
 
***Attendees are encouraged to bring a mobile device (and headphones for it if you won't have a space to yourself) to participate in the practice portion of the presentation.

Learning Objectives:

• Understand why working with a mobile device's native accessibility features is important to equitable library service.
• Identify and explain accessibility features native to Apple iOS and Android mobile devices.
• Borrow and listen to digital audiobooks using only their hands and ears (no vision required).

Presenter:

Alyssa Hanson has been the Web Specialist at the Iowa City Public Library (ICPL) since 2016. Her work has included redesigning, building, and maintaining ICPL’s website as well as leading the front-end design work on ICPL's catalog, app, and other web projects. While not coding, she also works on the Info Desk helping people with technology and reference questions. She is continually looking for ways to improve the usability and accessibility of ICPL and its web presence as well as opportunities to help others learn more about accessibility.
 
Location: Online via Zoom

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RescheduledWe See You: Library Programming for Adults with Intellectual and Developmental Disabilities
10/24/2024

This presentation aims to provide library workers with practical strategies and tools for developing outreach and in-library programming for adults with intellectual and developmental disabilities (IDD). Participants will walk away with practical ideas for engaging with their community and concrete suggestions for successful and rewarding programming for adults with IDD.

Learning Objectives:

• Participants will recognize the value and rewards inherent in providing services for adults with intellectual and developmental disabilities.
• Participants will learn concrete first steps for implementing programming for adults with intellectual and developmental disabilities.
• Participants will learn details for at least three programming models to use with adults with intellectual and developmental disabilities.

Presenter:

Rebecca Wolfe is the manager of the Grabill branch of the Allen County Public Library in Indiana. She worked for twenty years as manager of a large suburban branch of ACPL before moving in 2022 to the beautiful Grabill branch, which is a rural branch with its own hitching post for equine visitors. For the past decade, Rebecca has focused on programming for adults and teens with intellectual and developmental disabilities (IDD). This work led to recognition as one of Library Journal's 2024 "Mover & Shakers."
Location: Online via Zoom

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We See You: Library Programming for Adults with Intellectual and Developmental Disabilities
10/24/2024

Recorded 10/24/24

This presentation aims to provide library workers with practical strategies and tools for developing outreach and in-library programming for adults with intellectual and developmental disabilities (IDD). Participants will walk away with practical ideas for engaging with their community and concrete suggestions for successful and rewarding programming for adults with IDD.

Learning Objectives:

• Participants will recognize the value and rewards inherent in providing services for adults with intellectual and developmental disabilities.
• Participants will learn concrete first steps for implementing programming for adults with intellectual and developmental disabilities.
• Participants will learn details for at least three programming models to use with adults with intellectual and developmental disabilities.

Presenter:

Rebecca Wolfe is the manager of the Grabill branch of the Allen County Public Library in Indiana. She worked for twenty years as manager of a large suburban branch of ACPL before moving in 2022 to the beautiful Grabill branch, which is a rural branch with its own hitching post for equine visitors. For the past decade, Rebecca has focused on programming for adults and teens with intellectual and developmental disabilities (IDD). This work led to recognition as one of Library Journal's 2024 "Mover & Shakers."
Location: Online via Zoom

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Ableism and Access: How to Be an Accomplice to Change
12/12/2024

This interactive presentation is designed to be a starting point to understanding ableism and its impact on individuals and the workplace, with a focus on accessibility and inclusion. By highlighting the importance of universal design and its ability to increase access for all people, participants will learn about how to address ableism in their libraries and decrease its impact on both patrons and staff.
 
Learning Objectives:

• Participants will be able to define ableism.
• Participants will learn about accessibility and accommodations.
• Participants will be able to recognize ableist language and microaggressions.
• Participants will become more comfortable addressing ableism in its many forms.

Presenters:
 
Teanna Weeks (she/her) has worked in libraries for most of her adult life. At the Shaker Heights City School District, she is central processing for library materials for all school buildings. Teanna has a passion for advocacy in all areas and consistently works for inclusivity in all spaces. Be careful if you chat her up; she can talk for hours about nail polish, Agents of S.H.I.E.L.D., BTS, and Star Wars.

 
Marisha Sullivan (she/they) is the Librarian at Holden Forests & Gardens, overseeing the Archives, Special Collections, and Circulating Collections at both Cleveland Botanical Garden and Holden Arboretum. Previously a public librarian, Marisha brings a passion for lifelong learning, accessibility, and equity to her work with plants, trees, and people. When not in the library or wandering the woods, Marisha enjoys fiber arts, video games, and exploring the Greater Cleveland area.
 
Location: Online via Zoom

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Ableism and Access: How to Be an Accomplice to Change
12/12/2024

Recorded 12/12/24

This interactive presentation is designed to be a starting point to understanding ableism and its impact on individuals and the workplace, with a focus on accessibility and inclusion. By highlighting the importance of universal design and its ability to increase access for all people, participants will learn about how to address ableism in their libraries and decrease its impact on both patrons and staff.
 
Learning Objectives:

• Participants will be able to define ableism.
• Participants will learn about accessibility and accommodations.
• Participants will be able to recognize ableist language and microaggressions.
• Participants will become more comfortable addressing ableism in its many forms.

Presenters:
 
Teanna Weeks (she/her) has worked in libraries for most of her adult life. At the Shaker Heights City School District, she is central processing for library materials for all school buildings. Teanna has a passion for advocacy in all areas and consistently works for inclusivity in all spaces. Be careful if you chat her up; she can talk for hours about nail polish, Agents of S.H.I.E.L.D., BTS, and Star Wars.

 
Marisha Sullivan (she/they) is the Librarian at Holden Forests & Gardens, overseeing the Archives, Special Collections, and Circulating Collections at both Cleveland Botanical Garden and Holden Arboretum. Previously a public librarian, Marisha brings a passion for lifelong learning, accessibility, and equity to her work with plants, trees, and people. When not in the library or wandering the woods, Marisha enjoys fiber arts, video games, and exploring the Greater Cleveland area.
 
Location: Online via Zoom

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What Does it Mean to be Anti-Racist?
1/14/2025

Anti-racism is a term that is frequently discussed in the public consciousness. This session provides a space to understand what anti-racism really means, safely reflect on where you are in your own journey, and explore how we can practice anti-racism in our communities.



Learning Objectives:

• What anti-racism really means
• Reflect on owr views
• Explore how we can practice anti-racism in our communities

Presenter:

Katie Mattise (they/them pronouns) joined Kent State in 2016, first serving as program coordinator and later as assistant director of the LGBTQ+ Center. Through this position, Katie worked across Kent State to educate, advocate and be a resource to the LGBTQ+ community. Prior to Kent State, they worked at various universities in residence life. Katie now serves as a director in the Division of People, Culture, and Belonging. Through this role, they work with others to create, provide and facilitate opportunities for people to engage in meaningful conversation around various social justice topics.

Katie earned a Bachelor of Arts from the University of Pittsburgh in English Literature and a Master of Science in Cultural Foundations of Education from Syracuse University. Katie’s passion lies in social justice, and they are excited to collaborate with Kent State stakeholders, on and off campus.


Shaunte Rouse was born and raised in Northeastern Ohio. She has a Bachelor of Arts in Psychology and Music from Bowling Green State University and a Master of Education degree in College Student Personnel from Ohio University. During her professional experience in Higher Education, Shaunte developed expertise in areas including strategic partnership cultivation, student advocacy, advising, mentoring, strategic planning, and data-driven decision-making.
 
Shaunte has spearheaded initiatives aimed at removing barriers and advocating for policy changes to better support students, faculty, and staff at various higher education institutions. One of her key accomplishments includes the creation and facilitation of college-based diversity and inclusion committees at different institutions, which played a vital role in fostering a culture of inclusion on campuses.
 
Shaunte Rouse is passionate about creating inclusive and equitable spaces within Higher Education. She is committed to continuing this important work to drive positive change in our institutions and communities.

Location: Online via Zoom

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Going the Extra Mile: Making Your Library ADA-friendly Instead of ADA-compliant
1/23/2025

• Will learn where to find terminology to use when talking about people with disabilities and how language matters
•  Will learn quick ways to make their library more ADA Friendly without a major renovation 
•  Will learn how to make programming more inclusive

 
Location: Online via Zoom

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Going the Extra Mile: Making Your Library ADA-friendly Instead of ADA-compliant
1/23/2025

• Will learn where to find terminology to use when talking about people with disabilities and how language matters
•  Will learn quick ways to make their library more ADA Friendly without a major renovation 
•  Will learn how to make programming more inclusive

 
Location: Online via Zoom

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Success in Programming for Adults with Developmental Disabilities (DD)
2/4/2025

Offering programs for a subset of adults with DD is a great start, but it’s time to reach out to neurodiverse patrons in an evidence based, more holistic, and systemic way.
In this webinar, the authors of Library Programming for Adults with Developmental Disabilities will lead a discussion on:

• How to identify and overcome barriers to inclusive programming
• How to create a library-wide culture of inclusion
• How to design and implement fun and exciting programs that work for patrons both with and without disabilities, and more.

You’ll leave the session informed, inspired, and empowered to begin or grow your own successful programming!

Learning Objectives:

• Participants will be able to list three techniques they can use to make their adult programs more inclusive and accessible.
• Participants will be able to demonstrate knowledge of the various stakeholders in successful programming and at least two ways they can involve self-advocates and community partners.
• Participants will be able to identify at least three program models and how they can bring these to their own libraries.

Presenters:

Barbara Klipper is a retired public librarian who has been an advocate for people with developmental disabilities in libraries since the early 2000s. She is the author or Programming for Children and Teens with Autism Spectrum Disorder (ALA, 2014), and co-author with Carrie Banks of several book chapters as well as Library Programming for Adults with Developmental Disabilities (ALA, 2021). She created the “Autism Welcome Here: Library Programs, Services, and More grant, which funded innovative programs and services over a five-year period.
 


Carrie Banks runs Brooklyn Public Library’s services to children and teens with disabilities, Inclusive Services. Inclusive Services serves youth throughout Brooklyn in libraries, schools, hospitals, transitional housing facilities, group homes and detention centers. She taught Including Youth with Disabilities at Pratt Institute. Active in ALA since 2000, she was ASGCLA’s President in 2020 and part of ALA President Loida Garcia-Febo’s EDI Presidential Team. Publications include revising Including Families of Children with Special Needs: A How to Do It Manual for Librarians, Libraries and Garden: Growing Together, with Cynthia Mediavilla, and Library Programming for Adults with Developmental Disabilities, with Barbara Klipper. She is currently working on a book on libraries disrupting the school to prison pipeline.
 
Location: Online via Zoom

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Success in Programming for Adults with Developmental Disabilities (DD)
2/4/2025

Recorded 2/4/25

Offering programs for a subset of adults with DD is a great start, but it’s time to reach out to neurodiverse patrons in an evidence based, more holistic, and systemic way.
In this webinar, the authors of Library Programming for Adults with Developmental Disabilities will lead a discussion on:

• How to identify and overcome barriers to inclusive programming
• How to create a library-wide culture of inclusion
• How to design and implement fun and exciting programs that work for patrons both with and without disabilities, and more.

You’ll leave the session informed, inspired, and empowered to begin or grow your own successful programming!

Learning Objectives:

• Participants will be able to list three techniques they can use to make their adult programs more inclusive and accessible.
• Participants will be able to demonstrate knowledge of the various stakeholders in successful programming and at least two ways they can involve self-advocates and community partners.
• Participants will be able to identify at least three program models and how they can bring these to their own libraries.

Presenters:

Barbara Klipper is a retired public librarian who has been an advocate for people with developmental disabilities in libraries since the early 2000s. She is the author or Programming for Children and Teens with Autism Spectrum Disorder (ALA, 2014), and co-author with Carrie Banks of several book chapters as well as Library Programming for Adults with Developmental Disabilities (ALA, 2021). She created the “Autism Welcome Here: Library Programs, Services, and More grant, which funded innovative programs and services over a five-year period.
 


Carrie Banks runs Brooklyn Public Library’s services to children and teens with disabilities, Inclusive Services. Inclusive Services serves youth throughout Brooklyn in libraries, schools, hospitals, transitional housing facilities, group homes and detention centers. She taught Including Youth with Disabilities at Pratt Institute. Active in ALA since 2000, she was ASGCLA’s President in 2020 and part of ALA President Loida Garcia-Febo’s EDI Presidential Team. Publications include revising Including Families of Children with Special Needs: A How to Do It Manual for Librarians, Libraries and Garden: Growing Together, with Cynthia Mediavilla, and Library Programming for Adults with Developmental Disabilities, with Barbara Klipper. She is currently working on a book on libraries disrupting the school to prison pipeline.
 
Location: Online via Zoom

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Customer Service Conference: Perspectives, Possibilities, and Practices
4/3/2025

We are excited to share this dynamic customer service conference designed specifically for frontline library staff. As the heart and face of every library, frontline employees play a vital role in creating welcoming, inclusive, and impactful experiences for patrons. This conference is your opportunity to network with your peers, explore new perspectives, discover new possibilities and come away with practical tools to better assist you, the library and your patrons.

Keynote:  Don’t Eat the Red Frog! Handling Some of the Worst Customer Behaviors that Come Through Your Doors!
Some customers are like the Red Poison Dart Frog of Costa Rica. Their behaviors are toxic! How many times a day are you dealing with angry, difficult and even downright unreasonable customers? They truly can be poisonous, if you let them!

The good news is that you can choose to not let them ruin your day or poison your “service attitude” with their venom. And by using a few proven techniques and questions some of these Red Frog customers could actually leave feeling better!

The Don’t Eat the Red Frog session is interactive and fun-filled with information and experiences that you’ll be using to more effectively handle your angry and difficult customers.

Learning Objectives:

• 3 techniques for not “eating the poison of your red frog customers” and not taking things personally
• 3 Super Powers that you can use to stay balanced in difficult customer situations
• Overcoming your biggest red frog, that just might be you

Presenter: 
 Andrew Sanderbeck has been developing and conducting training seminars for organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the author of two books and over 50 webinars.



Breakout Session 1

Empathize to Innovate
Learn about empathy-driven innovation where you'll discover creative ways to identify your customers' needs, brainstorm solutions, and quickly prototype ideas. Through interactive exercises and collaborative activities, you'll gain practical skills that you can immediately apply to enhance your services and offerings. By the end of the session, you'll have a toolkit of strategies to better empathize with your customers and uncover exciting opportunities for innovation at your library.

Learning Objectives:

• Discover how to apply design thinking and design sprints to innovate quickly and effectively.
• Learn practical strategies to identify customer needs and springboard creative ideas.
• Apply rapid innovation tactics using an empathy-to-prototype process.

Presenter:
Holly Klingler is an innovation trainer and facilitator with over 15 years of experience training staff on creative thinking and problem solving. With a design sprint certification and certified in project management from Google, she empowers teams to rapidly transform problems into prototypes. Holly's practical strategies blend design thinking and sprints, helping libraries innovate quickly and successfully. Holly is also a  certified nonverbal analyst with over fifteen years of experience in body language training. Her expertise covers a range of applications, from customer service to conflict management, helping attendees communicate more effectively in both professional and personal settings.


Scripts for Mastering Difficult Conversations
Have you ever dealt with a patron who is disgruntled or doesn’t like change or is just plain mean?  We all have.  Seeing a need, Huron Public Library managers created scripts to help staff prepare to interact with difficult patrons.  Learn why we decided to do this project.  Learn what words to use when dealing with unhappy patrons.  Participate in scenarios to help see how these scripts can help you.  Walk away with scripts to take back to your library.  
 
Presenters:
Vicki Hillman did not have your average start in libraries. She obtained her BS in Athletic Training from Wilmington College in 2001. From there, she went on to have a 15-year career as a Paramedic. After having her 2 kids, she decided to leave the world of EMS and started working in libraries. She was hired at Huron Public Library as the Children’s Assistant and after several years, moved up to Head of Customer and Tech Services. She has enjoyed 10 years at Huron Public Library.


Rebekah Hire-Santoro is the Head of Marketing and Emerging Technology at Huron Public Library in Huron, Ohio. She graduated from Elmhurst University with a Bachelor of Arts in Intercultural Studies. Before beginning her library career in Ohio, she worked at an arts non-profit in Colorado for five years where she honed her marketing and communications skills. She then began her true passion in working for libraries in 2023. 





Breakout Session 2

The Quiet Approach to Serving Customers: Helping Introverts Excel in Customer Service
Customer service is not an easy job for anyone. It’s hard work to just stay on top of the ever-changing needs of our patrons and communities, and it takes real skill to talk with people, determine their needs and fulfill their requests.
 
It can be especially challenging for those who are more introverted to work with customers while handling difficult questions, listening to complaints and sometimes dealing with people that can be angry or confused.
 
This interactive and informative session will give attendees the tools that they need to be more successful and in-control of their customer interactions. We will focus on the strengths of the “Quiet Approach” including active listening and thinking before speaking, while sharpening the skills needed to handle all customer situations with less anxiety and stress.

 Learning Objectives: 

• Explore methods of serving customers and building customer relationships with less stress and apprehension
• Discover different ways of interacting with the customer that doesn’t feel forced or mandated
• Have specific phrases to use with customers to set boundaries and stop unwanted behaviors

Presenter:  Andrew Sanderbeck

The Phenomenon of Library Anxiety
Trying new things can be hard for anyone, but for those who are anxious, it can seem almost impossible.  Learn about the research done on library anxiety.  Learn how to identify patrons who are anxious using the library.  Ideas will be shared on how to help them become more comfortable with the library each time they visit. 

Presenter:
Jennifer Buch has worked in libraries for 18 years but has been visiting them since she was born. Her love of books and reading started with being read to by her parents and grandparents and being able to read to the audience at her kindergarten graduation in her pink gingham dress. Rarely is she without a book to read. Libraries are about more than books, and helping patrons connect to what they need has become one of her greatest joys. Before becoming a librarian, she was a teacher of middle school age humans. 


Breakout Session 3

A Firm Grasp: Utilizing Body Language to Increase Safety and Decrease Conflict
Discover the critical role of nonverbal communication in conflict management and personal safety. Participants will learn to recognize comfort and discomfort tells, establish baselines, and identify indicators of conflict and safety. Learn practical strategies for demonstrating approachability and authority, and enhance active awareness in maintaining safety in social situations.

Learning Objectives:

• Recognize and interpret key nonverbal cues related to safety and conflict in social environments.
• Apply effective body language techniques to de-escalate potential conflicts.
• Utilize nonverbal communication strategies to enhance personal safety and positive interactions.

Presenter:  Holly Klingler

Packing our Briefcase with Superpowers for the Library!
We often forget to UNLOCK our Superpowers in our briefcase. When we utilize these Superpowers such as passion, flexibility, patience, self-care and optimism in our everyday work life, we gain a whole new perspective. Situations that once appeared IMPOSSIBLE now appear POSSIBLE. Practical and engaging activities will be done to practice using these Superpowers in everyday work scenarios. Participants will acquire concrete strategies for unlocking their Superpowers at work the next day!

Learning Objectives:

• List various Superpowers needed for dealing with today’s challenges in the library
• Acquire concrete strategies for implementing these Superpowers to increase employee satisfaction and productivity
• Apply these Superpowers to manage difficult situations in the library

Presenter:
Marilee Fini, M.A. CCC/SLP is a certified and licensed Speech Pathologist in Cleveland, OH running her own private practice, MLF Speech Therapy where she sees children and adults. She is also a professional speaker and has been presenting for over 24 years. In addition, she is an adjunct professor at Lakeland Community College where she teaches Public Speaking. Currently, she speaks for corporations, in healthcare and for other organizations on effective communication, Public Speaking and motivational topics.  As a kid who stuttered, she couldn’t imagine being a speaker or a Speech Pathologist! In her presentations, she shares a message of discovering an “overcomer mindset” and being able to do things you never thought were possible! 
 

Closing Session:  A Customer Service Simulation
Mos Muneris® is the world's first customer service business simulation, designed to teach leadership teams the essential habits of customer service.
The program focuses on four key areas:

• Library Policy: Ensuring policies facilitate first-class customer service.
• Employee Training: Providing teams with the necessary tools for success.
• Service Recovery: Equipping teams with strategies to prevent and address mistakes.
• Employee Empowerment: Empowering staff to deliver exceptional service.

Mos Muneris is a product of Aegis360, offering a comprehensive suite of services to improve customer service practices. 

Presenter:  
Ned Parks has had a rich and varied life that has taken him from police officer to helicopter pilot to successful entrepreneur with management and leadership positions in the journey.
He brings this experience to his consulting practice as a global provider of business consulting and staff development services that help organizations improve management and strategic competencies enhance customer service and improve employee engagement efforts.

Location: Hilton Garden Inn
8971 Wilcox Dr
Twinsburg, OH 44087


This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.

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Mental Health First Aid
6/10/2025

Mental Health First Aid is a training course designed to give members of the public key skills to help someone who is developing a mental health problem or experiencing a mental health crisis. Just as CPR training helps a layperson without medical training assist an individual following a heart attack, Mental Health First Aid training helps a layperson assist someone experiencing a mental health crisis.  This course will run 9:00 am - 3:30 pm.  There will be two hours worth of pre-work before the live instructor-led online workshop.  This course is limited to 30.  Register for this class only if you are able to attend. This class will not be archived.

The evidence behind Mental Health First Aid demonstrates that it makes people feel more comfortable managing a crisis situation and builds mental health literacy — helping the public identify, understand and respond to signs of mental illness. Specifically, studies found that those who trained in Mental Health First Aid have greater confidence in providing help to others, greater likelihood of advising people to seek professional help, improved concordance with health professionals about treatments, and decreased stigmatizing attitudes.

Learning Objectives:

• Recognize the potential risk factors and warning signs for a range of mental health problems, including: depression, anxiety/trauma, psychosis and psychotic disorders, substance use disorders, and self-injury
• Use a 5-step action plan to help an individual in crisis connect with appropriate professional help
• Interpret the prevalence of various mental health disorders in the U.S. and the need for reduced negative attitudes in their communities
• Apply knowledge of the appropriate professional, peer, social, and self-help resources available to help someone

Presenter TBA

 
Location: Online via Zoom


This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.

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How Libraries Can Build Connections to Combat Loneliness
8/7/2025

Libraries save lives. Loneliness and social isolation are so rampant in America that the Center for Disease Control calls loneliness an epidemic, exacerbated by COVID. Using programming, community resources, and collection development and display, libraries can address this significant mental (and physical) health condition. This on-demand webinar guides you on how to develop these tools and create a culture of empathy and action by developing micro-communities to combat loneliness.

Learning Objectives:

• Identify existing programs that combat loneliness and modify existing programs to add a social component;
• Utilize, at no cost, outside agencies, institutions, organizations, and businesses to develop a coordinated series of programs both in and outside the library building; and
• Identify areas where staff training can prepare them to help patrons in need of socialization.

Presenter:

Tony Iovino (he/him) is the assistant director of the Oceanside (NY) Library, a position he has held since January 2015. Prior to joining the Oceanside Library, he was the head of litigation and managing partner of a medium size law firm he co-founded in 1986.

Tony received his BA from the University of Richmond (History and Economics) in 1979, his Juris Doctorate from St. John’s University in 1982, and his MLIS from the University of Kentucky in 2020, where he was the recipient of the Melody Trosper Award for excellence in scholarship, leadership, and service.

Tony has lectured locally and throughout the United States on library topics. He is the chair of the Membership Committee of the New York Library Association and is a published author and poet. He has received a number of awards for his service to the community.

 
Location: Online via Zoom

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How Libraries Can Build Connections to Combat Loneliness
8/7/2025

Recorded 8/7/25

Libraries save lives. Loneliness and social isolation are so rampant in America that the Center for Disease Control calls loneliness an epidemic, exacerbated by COVID. Using programming, community resources, and collection development and display, libraries can address this significant mental (and physical) health condition. This on-demand webinar guides you on how to develop these tools and create a culture of empathy and action by developing micro-communities to combat loneliness.

Learning Objectives:

• Identify existing programs that combat loneliness and modify existing programs to add a social component;
• Utilize, at no cost, outside agencies, institutions, organizations, and businesses to develop a coordinated series of programs both in and outside the library building; and
• Identify areas where staff training can prepare them to help patrons in need of socialization.

Presenter:

Tony Iovino (he/him) is the assistant director of the Oceanside (NY) Library, a position he has held since January 2015. Prior to joining the Oceanside Library, he was the head of litigation and managing partner of a medium size law firm he co-founded in 1986.

Tony received his BA from the University of Richmond (History and Economics) in 1979, his Juris Doctorate from St. John’s University in 1982, and his MLIS from the University of Kentucky in 2020, where he was the recipient of the Melody Trosper Award for excellence in scholarship, leadership, and service.

Tony has lectured locally and throughout the United States on library topics. He is the chair of the Membership Committee of the New York Library Association and is a published author and poet. He has received a number of awards for his service to the community.

 
Location: Online via Zoom

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Supporting Neurodivergent Library Users
11/12/2025

How can you create neuroinclusive library experiences for your users? This presentation will discuss ways to make programs, collections, and services more accessible for neurodivergent people. Leave with ideas for how to create a welcoming environment at your library and an understanding of how to support neurodivergent people across the age span.

Learning Objectives:

• Attendees will understand relevant language and information to discuss disabilities and neurodiversity.
• Attendees will gather at least five strategies to make their approach to customer service more welcoming to neurodivergent users.
• Attendees will learn at least five ideas to make library programs, collections, and services more inclusive to neurodivergent users

Presenter:

Renee Grassi, Librarian and Accessibility Consultant Speaker
Librarian, author, trainer, administrator, teacher, and consultant Renee Grassi is an advocate for equity, diversity, inclusion, and accessibility in libraries, schools, and communities. As a neurodivergent librarian herself, Renee has worked in public libraries for nearly twenty years, developing award-winning library initiatives that welcome, support, and welcome disabled residents and their families and caregivers. Learn more at reneegrassi.com.
Location: Online via Zoom

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Supporting Neurodivergent Library Users
11/12/2025

Recorded 11/12/25

How can you create neuroinclusive library experiences for your users? This presentation will discuss ways to make programs, collections, and services more accessible for neurodivergent people. Leave with ideas for how to create a welcoming environment at your library and an understanding of how to support neurodivergent people across the age span.

Learning Objectives:

• Attendees will understand relevant language and information to discuss disabilities and neurodiversity.
• Attendees will gather at least five strategies to make their approach to customer service more welcoming to neurodivergent users.
• Attendees will learn at least five ideas to make library programs, collections, and services more inclusive to neurodivergent users

Presenter:

Renee Grassi, Librarian and Accessibility Consultant Speaker
Librarian, author, trainer, administrator, teacher, and consultant Renee Grassi is an advocate for equity, diversity, inclusion, and accessibility in libraries, schools, and communities. As a neurodivergent librarian herself, Renee has worked in public libraries for nearly twenty years, developing award-winning library initiatives that welcome, support, and welcome disabled residents and their families and caregivers. Learn more at reneegrassi.com.
Location: Online via Zoom

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Meeting Grief Together: Creating a Compassionate Response Plan
12/3/2025

This webinar is a practical and compassionate training designed to help organizations and individuals respond effectively when a tragic event, such as gun violence or loss of life, impacts their community. With a focus on supporting young patrons, families and staff, this session explores immediate and long-term strategies for communication, emotional support, and trauma-informed responses. Participants will learn how to prepare in advance, respond with empathy, and care for themselves and others in the wake of tragedy.
 
Learning Objectives:

• Identify key components of an organizational response plan for supporting youth, families, and community members during and after a tragic event.
• Describe strategies for individual self-awareness and self-care in the face of trauma and grief, especially for frontline staff.
• Explain the importance of advance planning and communication protocols to ensure a compassionate and coordinated response to community trauma.

Presenter:

Lizzy Sullivan, Educator and Youth Advocate

Lizzy Sullivan is an experienced educator and student advocate who has spent over a decade teaching in K-12 schools. Recognized as Teacher of the Year and Teacher of the District, Lizzy helps school districts and students thrive by supporting well-being through literacy-centered curriculum, nutrition programs and mental health support. She works to promote equity and lasting change in her classrooms and community.
 
Location: Online via Zoom

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Meeting Grief Together: Creating a Compassionate Response Plan
12/3/2025

Recorded:  12/3/25

This webinar is a practical and compassionate training designed to help organizations and individuals respond effectively when a tragic event, such as gun violence or loss of life, impacts their community. With a focus on supporting young patrons, families and staff, this session explores immediate and long-term strategies for communication, emotional support, and trauma-informed responses. Participants will learn how to prepare in advance, respond with empathy, and care for themselves and others in the wake of tragedy.
 
Learning Objectives:

• Identify key components of an organizational response plan for supporting youth, families, and community members during and after a tragic event.
• Describe strategies for individual self-awareness and self-care in the face of trauma and grief, especially for frontline staff.
• Explain the importance of advance planning and communication protocols to ensure a compassionate and coordinated response to community trauma.

Presenter:

Lizzy Sullivan, Educator and Youth Advocate

Lizzy Sullivan is an experienced educator and student advocate who has spent over a decade teaching in K-12 schools. Recognized as Teacher of the Year and Teacher of the District, Lizzy helps school districts and students thrive by supporting well-being through literacy-centered curriculum, nutrition programs and mental health support. She works to promote equity and lasting change in her classrooms and community.
 
Location: Online via Zoom

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Customer Service Conference: Communication and Credibility
4/23/2026

We are excited to welcome you to our second annual Customer Service Conference: Communication and Credibility. In an era where the library serves as a vital sanctuary for information and connection, our success thrives on the trust we build through every interaction.

Today, we invite you to explore the multifaceted nature of modern service. We will begin by mastering Professional Intelligence (PQ) to anchor our daily work in empathy and reliability. We’ll dive into strategies for bridging generational divides, ensuring inclusive access for all abilities, and maintaining safety and security within our shared spaces. We will also look at the science of the 'Mentor Mindset' to ensure our teens are welcomed. Finally, we will conclude with Resilience in Action, focusing on the boundaries and self-care habits that allow us to serve our communities without pouring from an empty cup. Together, we are here to sharpen the skills that turn everyday service into a mission of excellence and professional pride.
 

• Explore the five keys to professionalism and how they apply to a library’s culture of service.
• Identify ways to create positive interactions and resolve difficult situations with patrons and coworkers.
• Recognize the importance of active listening and empathy in maintaining professionalism and strong relationships.
   

• Understand key generational differences in communication styles and expectations.
• Identify common communication barriers between departments.
• Explore practical strategies for breaking down silos and strengthening cross-team collaboration.
• Leave with at least one actionable communication strategy to use immediately.

• Attendees will understand how teen brain development affects teens' perception of the world around them and how they interact with it.
• Attendees will understand how to set and enforce boundaries appropriately with teens to elicit desired behaviors and avoid undesirable ones.
• Attendees will learn to employ respect, transparency, and appropriate expectations to foster positive interactions and relationships with teens in the library.

Location: Hilton Garden Inn
8971 Wilcox Dr
Twinsburg, OH 44087

There are currently 86 spots remaining out of 100

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