It's a Manager/Supervisor's Job to Motivate Staff
1/1/2016

Great things happen when people are motivated.  However,  we often think that everyone comes to the job already motivated or they should be as motivated as others around them. Either rarely happens and therefore, it is the Manager/Supervisor’s job to motivate staff.  This session will look at ways of discovering what motivates your staff, discuss setting stretch goals to promote growth and  autonomy, and examine common  behavioral barriers to motivating staff.

Presenter:  Betsy Lantz, Executive Director, NEO-RLS

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
 
 
Location: Online
Via Adobe Connect

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Meetings That Matter
1/1/2016

This webinar will focus on how to run an effective meeting by covering the following topics:

1. How to prepare

2. Who to invite

3. Creating an Agenda

4. The Meeting Setup

5. Dealing with Problem Personalities in a Meeting

6. The Value of Disagreement

7. The Importance of Action Steps and Minutes

Presenter:  Betsy Lantz, Executive Director, NEO-RLS

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.

Location: Online
Via Adobe Connect

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Highly Effective Meetings
3/14/2018

Meetings are important to organizations although many times we feel that nothing is accomplished and we have wasted our time.  This webinar will focus on how to run an effective meeting by covering the following topics:
 

• How to prepare

• Who to invite

• Creating an Agenda

• The Meeting Setup

• Dealing with Problem Personalities in a Meeting

• The Value of Disagreement

• The Importance of Action Steps and Minutes

Presenter:  Betsy Lantz, Executive Director, NEO-RLS

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online
Via Adobe Connect

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We Can't Stop Doing That!
6/6/2018

Why is it so easy to start new projects or formulate new procedures and policies, yet so hard to stop doing things that are no longer important, efficient or effective, especially if they were once necessary or successful?  How can you help yourself and your staff see the value in cutting procedures or services that are no longer working?  This webinar will look at the reasons it is often difficult to eliminate something that we do or provide and will talk about a model for actively involving staff in determining if something can be stopped, why it can be stopped, when it can be stopped and how it can be stopped. 
Learning Objectives:

• Understand barriers to stopping a task or activity

• Examine tasks and activities in terms of value to the organization

• Provide a model for effectively involving staff in the decisions  

Presenter:
Betsy Lantz, Executive Director, Northeast Ohio Regional Library System

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online
Via Adobe Connect

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Making the Shift: Increasing Staff Engagement & Reducing Drama
8/4/2020

Wouldn't it be great to be getting things done quicker and with less drama?  Prior to the session, participants are encouraged to identify a situation which they would
like to improve in their facility as we will be completing a worksheet to apply the principles learned.

Learning Objectives:

• Increase leader effectiveness
• Improve staff engagement
• Advance operational effectiveness

Presenter:

Joe Pannitto is a Trainer, Speaker and Coach. He is a Certified Instructor in the 3 Vital Questions / TED* (The Empowerment Dynamic). He collaborates with non-profit organizations in the area of staff development, executive coaching and strategic planning. In addition, he works with individuals interested in personal development and addiction recovery.  He is a member of the International Coach Federation, Cleveland Chapter and Toastmasters International.
 
Location: Online via Zoom

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Making the Shift: Increasing Staff Engagement & Reducing Drama
8/4/2020

Wouldn't it be great to be getting things done quicker and with less drama?  Prior to the session, participants are encouraged to identify a situation which they would
like to improve in their facility as we will be completing a worksheet to apply the principles learned.

Learning Objectives:

• Increase leader effectiveness

• Improve staff engagement

• Advance operational effectiveness

Presenter:

Joe Pannitto is a Trainer, Speaker and Coach. He is a Certified Instructor in the 3 Vital Questions / TED* (The Empowerment Dynamic). He collaborates with non-profit organizations in the area of staff development, executive coaching and strategic planning. In addition, he works with individuals interested in personal development and addiction recovery.  He is a member of the International Coach Federation, Cleveland Chapter and Toastmasters International.

When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online via Zoom

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Strategic Leadership
10/14/2020

This Webinar will provide a brief overview of strategic leadership, provide you with tools to infuse strategic thinking into your library operations, and will discuss strategic leadership  in a post-COVID library world.
 
Learning objectives:

• Participants will learn the difference between strategy and leadership skills vs operations and management skills, and will understand the importance of weaving these critical skills together.
• Participants will learn several integral tools for infusing their management style with strategic thinking.
• Participants will discuss trends emanating from the pandemic and discuss potential impacts on future library operations

Presenter:

Paula Miller has served as Director/Administrator in four states –Baltimore County Public Library and Eastern Shore Regional Library (both MD), Pikes Peak Library District (CO), Westlake Porter Public Library (OH), and Dover Public Library (DE). Most recently, she molded BCPL’s role as a community hub and instrument of democracy, and she oversaw the development and opening of award-winning and state-of-the-art Library 21c in Colorado Springs. Enamored by libraries since her first shelving job at age 16 at Kent Free Library, she believes our public libraries are critical community resources that bring people together and that serve as bridges to opportunities in individuals’ lives. She is focused on identifying new and emerging needs, roles, and connections that keep our libraries relevant and effective.
 
Location: Online via Zoom

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Strategic Leadership
10/14/2020

This Webinar will provide a brief overview of strategic leadership, provide you with tools to infuse strategic thinking into your library operations, and will discuss strategic leadership  in a post-COVID library world.
 
Learning objectives:

• Participants will learn the difference between strategy and leadership skills vs operations and management skills, and will understand the importance of weaving these critical skills together.
• Participants will learn several integral tools for infusing their management style with strategic thinking.
• Participants will discuss trends emanating from the pandemic and discuss potential impacts on future library operations

Presenter:

Paula Miller has served as Director/Administrator in four states –Baltimore County Public Library and Eastern Shore Regional Library (both MD), Pikes Peak Library District (CO), Westlake Porter Public Library (OH), and Dover Public Library (DE). Most recently, she molded BCPL’s role as a community hub and instrument of democracy, and she oversaw the development and opening of award-winning and state-of-the-art Library 21c in Colorado Springs. Enamored by libraries since her first shelving job at age 16 at Kent Free Library, she believes our public libraries are critical community resources that bring people together and that serve as bridges to opportunities in individuals’ lives. She is focused on identifying new and emerging needs, roles, and connections that keep our libraries relevant and effective.
 
Location: Online via Zoom

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Parliamentary Procedure and Zoom, Oh My!
1/7/2021

This 90-minute experiential student session will cover three essential topics regarding conducting a meeting using Robert’s Rules of Order and implementing parliamentary precedence.  The topics include using Zoom as an electronic meeting platform, defining the concept and construct of deliberative, and the fundamentals of an effective meeting - namely agendas and handling a motion.  Participants will participate in learning by active discussion, participation in a skit designed to facilitate learning, and reflection on learning.

Learning Objectives:

• Using Zoom as an electronic meeting platform
• Roberts Rules of Order
• Conducting effective meetings

Presenter:

Edward Magiste, Ph.D. is an adjunct faculty member in the Cleveland State University School of Social Work and teaches research and clinical course work to both graduates and undergraduates.  His research focus is on professional development and experiential education. Dr. Magiste has taught English as a Second Language to international students as well.  He also worked as interim director of the Tutoring and Academic Success Center at Cleveland State. 

Dr. Magiste is a long-standing member of the National Association of Parliamentarians and the Ohio Association of Parliamentarians.  He currently serves as the Vice President of the state association.  He is also President of his local unit, Lori-El.  He has presented numerous topics on parliamentary precedence including running meetings, nominations, parliamentary debate, teaching parliamentary precedence and board development locally as well as at the state and national levels.
 
Location: Online via Zoom

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Parliamentary Procedure and Zoom, Oh My!
1/7/2021

This 90-minute experiential student session will cover three essential topics regarding conducting a meeting using Robert’s Rules of Order and implementing parliamentary precedence.  The topics include using Zoom as an electronic meeting platform, defining the concept and construct of deliberative, and the fundamentals of an effective meeting - namely agendas and handling a motion.  Participants will participate in learning by active discussion, participation in a skit designed to facilitate learning, and reflection on learning.

Learning Objectives:

• Using Zoom as an electronic meeting platform
• Roberts Rules of Order
• Conducting effective meetings

Presenter:

Edward Magiste, Ph.D. is an adjunct faculty member in the Cleveland State University School of Social Work and teaches research and clinical course work to both graduates and undergraduates.  His research focus is on professional development and experiential education. Dr. Magiste has taught English as a Second Language to international students as well.  He also worked as interim director of the Tutoring and Academic Success Center at Cleveland State. 

Dr. Magiste is a long-standing member of the National Association of Parliamentarians and the Ohio Association of Parliamentarians.  He currently serves as the Vice President of the state association.  He is also President of his local unit, Lori-El.  He has presented numerous topics on parliamentary precedence including running meetings, nominations, parliamentary debate, teaching parliamentary precedence and board development locally as well as at the state and national levels.
 
Location: Online via Zoom

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How to Improve Your Workplace When You are Not the Boss
1/25/2021 - 1/29/2021

It’s not enough to criticize and complain if you want to make your workplace better, particularly when you don’t have power or authority. Also, being right about the technical details of the problem and possible solutions is usually not enough either. You can improve your situation by building better workplace relationships, learning to navigate the political maze of your workplace, and ensuring your own behavior is beyond reproach.

Learning Objectives:

• Build status through accomplishment and good workplace relationships
• Identify first steps for making successful change
• Create a support team of mentors and like-minded change agents

Presenter:

Pat Wagner is a trainer and consultant with 40 years of experience working for libraries, universities, local government, non-profits, and small businesses. She supports the success of libraries with programs on personnel, supervision, management, leadership, marketing, strategic planning, project management, and communication. Pat has worked with libraries and library organizations throughout the United States, from the smallest rural storefronts to the largest academic and urban library institutions. Pat also is a frequent speaker at state and national conferences. She is known for her good-humored and practical presentations.
 

 

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New Supervisors' Academy
2/23/2022

The 2022 NEO-RLS New Supervisors' Academy has been updated and is back by popular demand!
Becoming a supervisor adds new and different challenges to your work day regardless of the type of library you work in or the size of library you work in. The Academy's courses will provide you with the skills and confidence you need to handle the many and varied challenges of being a supervisor. Programs will focus on three key areas: leadership, communication and staff development. The Academy is appropriate for new supervisors in multi-type libraries and for those who want a refresher.

• The Academy is a blended course which runs from February through November and consists of 3 in-person workshops (will be determined on a case by case basis, per COVID), 3 online workshops and 5 webinars.
• We recommend that you attend the Academy in its entirety in order to maximize your learning.
• Archives of live webinars will be available at your convenience for those attending the Academy in its entirety and experiencing a scheduling conflict.
• Live webinars will be available individually for registration for those NOT attending the Academy in its entirety.

Past participants had this to say:
"It was great to network with others that are in the same situation as myself. It was great to gain more knowledge on several topics about being a supervisor. I liked being able to bounce ideas off of each other too."

Session 1
Wednesday, February 23, 2022 - Virtual
10:00 a.m. -  12:00 p.m.
It all Starts with Attitude and Knowing Yourself
Being a good supervisor starts with having a great attitude and our series will begin with the opportunity to listen and interact with leaders as they share their experiences regarding the impact of attitude. Be sure to bring your most pressing questions.

The panel will consist of:
Laura Ponikvar, Library Director, Jessica R. Gund Memorial Library, Cleveland Institute of Art
Brock Hutchinson, Director, Louiseville Public Library
Kathleen Webb, Director, Marvin Memorial Library
Pam Hickson-Stevenson, Executive Director, Akron-Summit County Public Library

1:00 pm - 4:00 pm
The afternoon will focus on a Myers Briggs assessment. The Myers-Briggs Type Indicator (MBTI) assessment provides a useful method for understanding people by looking at eight personality preferences that everyone uses at different times. One of the most critical aspects of the MBTI is that it identifies preferences, not abilities or skills. It is designed to bring type awareness to those who might find growth and learning within its ideas. You will have fun exploring and validating your type preferences. The MBTI is the most popular assessment in the world and has been applied as a tool for many years by a variety of users around the globe. This assessment will not only help you to know yourself but give you insights into how your employees work.

Presenter:

Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio.  For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional.  She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. 
 
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant.  She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries.  She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.

Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University.  She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.

Session 2
Thursday, March 17, 2022 at 10:00 - 11:00 a.m. From Your Desktop
Change Course without Rocking the Boat
As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later.  How do you go about addressing something that might have been brewing for a long time without Rocking the Boat?  Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.

Presenter:

Cheryl Kuonen, Director, Mentor Public Library







Session 3
Wednesday, April 13, 2022 at 9:00 a.m to 12:00 p.m. From Your Desktop
Resolving Conflict through Trust and Team Building
Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
 
Learning Objectives:

• Learn how to create and build a cohesive team
• Learn the dos and don’ts of creating and maintaining trust
• Learn a step-by-step process for having difficult conversations

Presenter:

Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.


Session 4
Thursday, May 5, 2022 - Twinsburg Public Library
 9:30 am - 4:00 pm
Supervising with Confidence:  A Skills Assessment
Supervisors must balance a variety of competing priorities while working with a variety of people.  Fortunately, the necessary skills of an effective supervisor can be learned. In the morning we will focus on the five key supervisory skills, complete a self-evaluation relating to the five skills and develop a plan of action that relates to the skills you'd like to most improve in the following 90 days. You will have a chance to put the supervisory skills into practice during game simulation. This interactive workshop will focus on the five key supervisory skills that form the New Supervisor's Tool Kit.

Learning Objectives:

• Understand the role of the supervisor
• Identify five key supervisory skills
• Learn key steps in effective planning
• Learn how to delegate
• Learn ways to handle competing and/or shifting priorities
• Learn about effective goal setting
• Learn how to get results with your team

Presenter:

Betsy Lantz, Executive Director, NEO-RLS







Session 5
Wednesday, June 1, 2022 at 10:00 - 11:00 am from Your Desktop 
HR Stuff that Every Supervisor Should Know: Part I

Learning Objectives:

• The big compliance issues (FLSA, EEOC, ADA and FMLA)
• What a supervisor can ask/say to employees
• Harassment and discrimination

Session 6
Wednesday, June 22, 2022 at 10:00 - 11:00 am from Your Desktop 
HR Stuff that Every Supervisor Should Know: Part II

• Hiring – the process from beginning to end
• Job descriptions
• Performance Management

Presenter:

Pam Linger is an experienced Human Resources professional and owner of PML Consulting, LLC.  She has experience working both inside organizations as an HR professional, and outside organizations, as an HR consultant.  She often serves as an outsourced HR Manager for small to medium-sized organizations.   Her specialization is in executive and career coaching and handling difficult employee relations situations.  Pam believes that the most important characteristic of an excellent HR professional is the ability to balance the needs of the employees, effectively and compassionately, with those of the organization.  



Session 7
Wednesday, July 13, 2022
10:00 am - 11:00 am
Time Management Yours and Theirs
Time management is one of the most important skills that any manager/supervisor should have.   Understanding, implementing and following effective time management practices will help you accomplish more.
 
Learning objectives:

• Valuing your own time
• Setting realistic priorities
• Delegating tasks effectively
• Recognizing and avoiding time wasters
• Taking Action
• Practical Tools

Presenter:

Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 11 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organizations and co-chairs PLA’s Membership Advisory Group. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.


Session 8
Tuesday, August 16, 2022 
10:00 am - 12:30 pm
Boosting Your Leadership Self Confidence
This webinar offers positive actions leaders must take to help break free from stress, perfectionism and self-doubt so they can find the confidence to work and lead effectively.

Learning Objectives:

• Achieve confidence and break free from self-doubt
• Find your voice to speak and act with assertiveness
• Build resilience and bounce back from setbacks

Presenter:

Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio.  For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional.  She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. 
 




Session 9
Thursday, September 15, 2022   Cuyahoga Falls Library
 9:30 am - 3:30 pm
Setting Performance Goals and Evaluations
In the morning session we will learn about setting performance goals, coaching and monitoring performance, and conducting periodic evaluations - all critical job skills for all supervisors. You will learn the basics of each and then apply your learning to real-life scenarios. Come prepared to learn how you can be successful in helping staff be effective in their individual work performance and motivate them to be their very best.

Performance Planning
The afternoon session will concentrate on effective performance planning as a key component in the performance management cycle. Learn how to have clear, empowering conversations with employees in order to create a performance plan that brings focus, clarity, and motivation. This session will also use scenario-based learning to help those in attendance apply learning to real-life examples.

Presenters:

Catherine Monnin has extensive experience in mentoring others in individual and group settings. She has decades of experience as a branch manager as well as extensive experience as an administrator, including Branch Services Director, at Cuyahoga County Public Library.  Her strengths include coaching leaders to strengthen emotional intelligence skills to improve performance, effectively influence others, and better contribute to organizational effectiveness.  She was twice a mentor at Library Leadership Ohio.

Sharon Tufts, Library Consultant

Session 10
Wednesday, October 12, 2022
10:00 am - 11:00 am
Getting the Most out of Your Budget

Session 11
Thursday, November 10, 2022 - Stow-Munroe Falls Public Library
 9:30 am - 3:30 pm
 Interviewing, and Caring for Yourself
The last session of the Academy will focus on supervisory skills that are often overlooked until they are necessary.

Interviewing Techniques for New Supervisors
Hiring great employees is critical to an organization's success and makes life easier for everyone.  The key to hiring the right person starts with the application and interview process. You will learn how to create an interview plan, how to construct appropriate interview questions that provide the information you need, and how to avoid common interview mistakes.  In addition, we will cover what is and isn't legal to ask a candidate and how to evaluate the information you have received in order to make the best decision.
 

Learning Objectives:

• Learn how to present the current open position
• Develop a workable hiring strategy
• Understand how to determine which candidates to interview
• Practice steps and techniques to use in a behavioral based interview
• Recognize how to use silence effectively when interviewing.
• Learn how to uncover past personal and work behaviors.
• Utilize examples of past behaviors to predict future performance.
• Understand the importance and how to welcome newly hired employees

Presenter:

Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built a robust leadership training curriculum to serve her clients.  Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.


Taking Care of Yourself
As supervisors and leaders we know we should care for ourselves but we often don't.  We are focused on taking care of our organizations, our employees and meeting our goals. However, neglecting yourself can become a very real detriment to your team while healthy self-care can actually increase your effectiveness and that of your employees. Self-care is a hallmark of effective leaders. Learn how to recognize when you need to focus on yourself and what questions to ask to begin taking care of yourself.
Lunch and light refreshments will be provided.

Presenter: 

Ragan Snead, Continuing Education Coordinator, NEO-RLS
Location: Online and at various libraries


This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.

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Checking In: Mindful Approaches to Connect and Support Staff and Colleagues During Uncertain Times
3/8/2022

This training will provide practical tools to help staff and supervisors empower employees/colleagues. It will also provide ways to stay productive and inspired in the face of new challenges.
 
Learning Objectives:

• Participants will learn how to recognize their own emotional status and needs 
• Participants will learn practical ways to connect and support staff and colleagues during uncertain times
• Participants will learn how to foster positive coping mechanisms for themselves and to share with others when facing new challenges

Presenter: 
Nicole Bryan, MLS Neighborhood Library Supervisor, Brooklyn Public Library
Nicole has spent some of her career within the social services arena, developing programs and meeting constituents' needs. Currently, she assess the delivery of library services, by employing trauma-informed methods, to transitional populations in public library branches and homeless shelters in Brooklyn, N.Y. She received her MLS degree from Long Island University.

Location: Online via Zoom

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Checking In: Mindful Approaches to Connect and Support Staff and Colleagues During Uncertain Times
3/8/2022

This training will provide practical tools to help staff and supervisors empower employees/colleagues. It will also provide ways to stay productive and inspired in the face of new challenges.
 
Learning Objectives:

• Participants will learn how to recognize their own emotional status and needs 
• Participants will learn practical ways to connect and support staff and colleagues during uncertain times
• Participants will learn how to foster positive coping mechanisms for themselves and to share with others when facing new challenges

Presenter: 
Nicole Bryan, MLS Neighborhood Library Supervisor, Brooklyn Public Library
Nicole has spent some of her career within the social services arena, developing programs and meeting constituents' needs. Currently, she assess the delivery of library services, by employing trauma-informed methods, to transitional populations in public library branches and homeless shelters in Brooklyn, N.Y. She received her MLS degree from Long Island University.

Location: Online via Zoom

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Change Course without Rocking the Boat
3/17/2022

As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later.  How do you go about addressing something that might have been brewing for a long time without Rocking the Boat?  Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.

Presenter:

Cheryl Kuonen, Director, Mentor Public Library
 
Location: Online via Zoom

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Change Course without Rocking the Boat
3/17/2022

As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later.  How do you go about addressing something that might have been brewing for a long time without Rocking the Boat?  Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.

Presenter:

Cheryl Kuonen, Director, Mentor Public Library
 
Location: Online via Zoom

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Building Projects 101 : Overview Session
4/7/2022

Interested in learning more about library building projects? In this session, we will cover an overview of common terms, provide sample design and construction timelines, share examples for communicating with patrons, as well as, review land selection criteria, and considerations for when to renovate or build new.  At the end of the session, we will provide an overview of the upcoming sessions.  There will be ample time for questions.  The session will be facilitated by Wendy Tressler, MLIS, Director of Capital Planning & Project Management, Columbus Metropolitan Library.  Wendy has worked on library building projects of all shapes and sizes for over a decade. She also is active with ALA Core Building & Operations Section serving on the Building & Operations Leadership Committee.

Learning Objectives:

• Overview and terms 
• ​Design Phases, sample timelines
• Communicating with patrons
• Land selection
• To build new or renovate?

Presenter:

Wendy Tressler Jasper, M.Ed, MLIS, is a part time Library Consultant and works full time as the Manager of Capital Planning & Construction, Columbus Metropolitan Library. Over the past 18 years, Wendy Tressler Jasper has worked in a variety of management roles at the Columbus Metropolitan Library (CML) beginning her career in the HR department as the Organizational Development Manager. After 7 years working on a variety of HR projects (such as, training on Customer Service, Diversity, Management, and Reference Skills, revision of Policies & Procedures, Job Descriptions, creation of a Wellness Program, Unobtrusive Survey, and Staff Development Day), she transitioned to the Project Management & Quality Department to serve as manager. Ms. Jasper and her team worked on a variety of projects including process improvements in support and public services, the creation of the Outdoor Reading Room at Columbus Commons Park (which gained national press), and the creation and implementation of project management methodology across the system. Her knowledge of project management lead Wendy to be assigned as a member of the 2020 Vision Plan (CML’s aspirational building program) core team in 2012. In 2013, she joined the 2020 Vision Plan department full time and to date has lead the completion of ten building projects including the renovation of Main Library. In addition to her work at CML, she is involved in external leadership roles with OLC and ALA-LLAMA, including serving as Chair of the Executive Committee of LLAMA’s Building and Equipment Committee and is a member of LLAMA’s Project Management Committee.
Location: Online via Zoom

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Building Projects 101 : Overview Session
4/7/2022

Interested in learning more about library building projects? In this session, we will cover an overview of common terms, provide sample design and construction timelines, share examples for communicating with patrons, as well as, review land selection criteria, and considerations for when to renovate or build new.  At the end of the session, we will provide an overview of the upcoming sessions.  There will be ample time for questions.  The session will be facilitated by Wendy Tressler, MLIS, Director of Capital Planning & Project Management, Columbus Metropolitan Library.  Wendy has worked on library building projects of all shapes and sizes for over a decade. She also is active with ALA Core Building & Operations Section serving on the Building & Operations Leadership Committee.

Learning Objectives:

• Overview and terms 
• ​Design Phases, sample timelines
• Communicating with patrons
• Land selection
• To build new or renovate?

Presenter:

Wendy Tressler Jasper, M.Ed, MLIS, is a part time Library Consultant and works full time as the Manager of Capital Planning & Construction, Columbus Metropolitan Library. Over the past 18 years, Wendy Tressler Jasper has worked in a variety of management roles at the Columbus Metropolitan Library (CML) beginning her career in the HR department as the Organizational Development Manager. After 7 years working on a variety of HR projects (such as, training on Customer Service, Diversity, Management, and Reference Skills, revision of Policies & Procedures, Job Descriptions, creation of a Wellness Program, Unobtrusive Survey, and Staff Development Day), she transitioned to the Project Management & Quality Department to serve as manager. Ms. Jasper and her team worked on a variety of projects including process improvements in support and public services, the creation of the Outdoor Reading Room at Columbus Commons Park (which gained national press), and the creation and implementation of project management methodology across the system. Her knowledge of project management lead Wendy to be assigned as a member of the 2020 Vision Plan (CML’s aspirational building program) core team in 2012. In 2013, she joined the 2020 Vision Plan department full time and to date has lead the completion of ten building projects including the renovation of Main Library. In addition to her work at CML, she is involved in external leadership roles with OLC and ALA-LLAMA, including serving as Chair of the Executive Committee of LLAMA’s Building and Equipment Committee and is a member of LLAMA’s Project Management Committee.
Location: Online via Zoom

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Resolving Conflict through Trust and Team Building
4/13/2022

Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
 
Learning Objectives:

• Learn how to create and build a cohesive team
• Learn the dos and don’ts of creating and maintaining trust
• Learn a step-by-step process for having difficult conversations

Presenter:

Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.

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Resolving Conflict through Trust and Team Building
4/13/2022

Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
 
Learning Objectives:

• Learn how to create and build a cohesive team
• Learn the dos and don’ts of creating and maintaining trust
• Learn a step-by-step process for having difficult conversations

Presenter:

Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.

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2022 Directors' Retreat: Creating an Organizational Leadership Strategic Plan
7/28/2022 - 7/29/2022

We are excited to announce the 2022 Directors' Retreat which will be held at Punderson Manor Lodge & Conference Center.  We will kick off the retreat with a breakfast at 9:00 a.m. the first day, the perfect time to catch up with your peers.  The program will begin at 10 a.m. and this year we are focusing on Creating an Organizational Leadership Strategic Plan.  We will conclude the first day at 4:30 p.m.  Dinner will be at 6:00 p.m. with the tradition of rich conversations to follow.  The second day will start with breakfast at 8:00 a.m. and conclude at noon with a quick lunch.

Creating an Organizational Leadership Strategic Plan
According to MIT’s Sloan Management Review, today’s employees are 10 times more likely to leave “toxic” cultures and bad leadership than low wages.  When employees describe “toxic work cultures” they are looking at the failure to support diversity, equity, and inclusion; workers feeling disrespected and overworked; along with unchecked and unethical behavior.  

As we know, leaders are hired to inspire and motivate employees to emotionally invest and support the goals of the organization.  As they bring their best versions of themselves to work, they’re more likely to remain engaged, committed, focused, and fulfilled when helping their company reach its top priorities.

Executing leadership vision may be among the toughest core competencies for leaders to develop. To successfully execute your leadership vision, you must be able to define the vision, strategy, and tactical plan for your organization, and then effectively communicate it to your team in a way that engages and focuses them around a common goal.
During this two-day workshop, we will be creating an organizational leadership strategic plan.  This is different than your normal strategic plan, and the execution of the plan will guide you in terms of DEI initiatives, future recruitment strategies and a strong framework to engage your current leadership team.

Learning Objectives:

• Creating or strengthening your current leadership vision statement
• Understanding the framework and importance of a leadership vision board with specific examples to take back to your organization
• Identifying the organizational climate strengths and weaknesses and how to take concrete action steps towards a healthier workplace environment
• Develop leadership goals that will serve as the foundation for your current and future recruitment and sustainability plan
• Learn how to leverage your new framework to enhance your DEI strategies and initiatives

Presenter:

Elaina Norlin is currently the Professional Development/DEI Coordinator for the Association of Southeastern Research Libraries. She is an accomplished teacher, technology and leadership development trainer and writer with extensive leadership experience and a flair for public relations, sales and communications. To date, she has delivered over 70 workshops, training sessions, presentations and institutes both nationally and internationally on marketing, web usability design, employee engagement, strategic planning, leadership coaching and conflict management. Self-motivated and results oriented, she is well known for her ability to juggle many projects at once. She is author of 3 books, Usability Testing for Library Websites, E-Learning and Business Plans: National and International Case Studies and The Six Steps to Library Employee Engagement (2021).
 

 
Location: Punderson Manor Lodge & Conference Center
11755 Kinsman Road
Newbury, OH 44065

There are currently 8 spots remaining out of 35

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Boosting Your Leadership Self Confidence
8/16/2022

This webinar offers positive actions leaders must take to help break free from stress, perfectionism and self-doubt so they can find the confidence to work and lead effectively.

Learning Objectives:

• Achieve confidence and break free from self-doubt
• Find your voice to speak and act with assertiveness
• Build resilience and bounce back from setbacks

Presenter:

Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio.  For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional.  She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. 
 
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant.  She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries.  She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.

Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University.  She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.
Location: Online via Zoom

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Boosting Your Leadership Self Confidence
8/16/2022

Recorded 8/16/2022

This webinar offers positive actions leaders must take to help break free from stress, perfectionism and self-doubt so they can find the confidence to work and lead effectively.

Learning Objectives:

• Achieve confidence and break free from self-doubt
• Find your voice to speak and act with assertiveness
• Build resilience and bounce back from setbacks

Presenter:

Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio.  For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional.  She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. 
 
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant.  She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries.  She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.

Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University.  She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.
Location: Online via Zoom

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Leadership Academy
10/20/2022

NEO-RLS Introduces the 2022-2023 Leadership Academy
What does it mean to be a leader and how do the skills needed differ from those needed to be a good manager?  Many people struggle with how to leave behind former priorities and mindsets when they enter a leadership role.  Learning how to balance implementation with vision, connect with others in order to achieve goals, become an effective decision-maker and develop others are all important skills that help build alignment with direct reports and across an organization.  The Leadership Academy will focus on enhancing the skills you already have and building new ones in order to assist you in developing a vision of how you can confidently move into the future as a leader.

• The Academy is a blended course which runs from March through November and consists of 4 face-to-face workshops and 4 webinars
• We recommend that you attend the Academy in its entirety in order to maximize your learning
• Archives of live webinars will be available at your convenience for those attending the Academy in its entirety and experiencing a scheduling conflict
• Live webinars will be available individually for registration for those NOT attending the Academy in its entirety

Session 1
Thursday, October 20, 2022 - Twinsburg Public Library
9:30 am - 4:00 pm

Leading With Your Strengths (Morning Session)
We intuitively understand that strengths are something we’re good at, something that takes less effort than things in which we don’t excel.  Strengths, however, are more than what we do well.  Strengths also energize us.  Leading with Your Strengths focuses on identifying team members’ strengths and encourages them to use them in a way that benefits everyone.

Learning Objectives:

• Understanding Strengths and Weaknesses
• Assessing your Signature Strengths
• Applying This to Your Work

Emotional Intelligence (Afternoon Session)
“Research from Harvard Business School demonstrated that EQ counts for twice as much as IQ and Technical Skills in determining who will be successful!”
This session will introduce participants to the concepts of Emotional Intelligence (self-awareness, self-management, social awareness and relationship management) and arm them with the understanding and tools to help them be more effective in the workplace.  Participants will explore each of the 4 components with interactive exercises and discussion.

Learning Objectives:

• Identify the benefits of Emotional Intelligence (EQ)
• Learn the four core skills of EQ
• Manage and adapt emotional behaviors for greater effectiveness in the workplace

Presenters:

Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio.  For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional.  She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. 
 
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant.  She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries.  She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.

Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University.  She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.

Ellen Shafer has had a diverse career involving many facets of talent and organizational development. Prior to starting Canterbury Coaching and Consulting, her professional portfolio included working for an employee assistance program, creating and managing customized training programs and conducting employee assessments for a northeast Ohio community college. Most recently, Ellen served as the manager of the Leadership Development Center at Lorain County Community College.

Ellen is a skilled facilitator with over 30 years of experience in talent and organizational development and in working with people as a trainer, mentor, seminar leader and coach. As a leadership and performance coach she specializes in the areas of performance challenges, transition, people skills, emotional intelligence and leadership.

Session 2
Thursday, November 17, 2022 at 10:00 am From Your Desktop
From Peer to Leader

Congratulations you've been promoted in your library!  What an exciting time - until you realize that you are now in charge of your peers.  Navigating the potentially rocky terrain of becoming a supervisor to your former peers can be stressful for all involved, but there are ways to ease the transition.  Learn how to build a foundation with your co-workers, tips to start in a positive way, and how to strive to be an effective leader for all of your staff.  Bring your questions.

Presenter: 
Cheryl Kuonen, Director, Mentor Public Library







Session 3
Wednesday, December 7, 2022 at 10:00 am From Your Desktop
Good Leaders, Bad Decisions

Good decisions do not happen by chance. They are the result of a step-by-step decision-making process that includes understanding the effect of emotional and situational influences. This interactive one-hour webinar will help participants assess their dominant decision-making style and identify factors that can hinder effective decision making.

Learning Objectives:

• · Assess decision-making style
• · Explore emotional triggers that affect decisions
• · Discuss situational decision-making
• · Learn an easy step-by-step process for making decisions

Presenter:  
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.


Session 4
Delegating Made Easy
Wednesday, January 18, 2023 at 10:00 am From Your Desktop

You know you should. You wish you could. But delegation has never been your strong suit. Take heart! This is definitely an area you can improve in – it just takes knowing yourself, knowing your employees, and knowing how to put that knowledge to work for you!

In this session, you’ll learn specific tips to help you delegate more effectively – not just more – and you’ll also discover why doing so is important to your success as a supervisor.

We’ll uncover some important questions to consider when you finally make that leap to delegating on a consistent basis. We’ll also look at not just whether or not a task should be delegated, but also to whom – and how to make sure the delegation process is successful.

Learning objectives:

• Common obstacles to delegating effectively
• The key ingredients to an effective delegation process
• Specific tips to ensure the delegation is successful

Presenter:

Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between!  Linda received her MBA from the University of Florida and has years of experience in hands-on management positions.  She develops her workshops based on solid research and – more importantly – real-life application.

Session 5
Date February 8, 2023  at 10:00 am From Your Desktop
Strategic Leadership

Learning objectives:

• Participants will learn the difference between strategy and leadership skills vs operations and management skills, and will understand the importance of weaving these critical skills together.
• Participants will learn several integral tools for infusing their management style with strategic thinking.
• Participants will discuss trends emanating from the pandemic and discuss potential impacts on future library operations

Presenter:

Paula Miller has served as Director/Administrator in four states –Baltimore County Public Library and Eastern Shore Regional Library (both MD), Pikes Peak Library District (CO), Westlake Porter Public Library (OH), and Dover Public Library (DE). Most recently, she molded BCPL’s role as a community hub and instrument of democracy, and she oversaw the development and opening of award-winning and state-of-the-art Library 21c in Colorado Springs. Enamored by libraries since her first shelving job at age 16 at Kent Free Library, she believes our public libraries are critical community resources that bring people together and that serve as bridges to opportunities in individuals’ lives. She is focused on identifying new and emerging needs, roles, and connections that keep our libraries relevant and effective.

Session 6
Thursday, March 30, 2023 - Location TBA
9:30 am - 4:00 pm
Peer to Peer Coaching (Morning Session)

In this session, participants will learn how to use a powerful tool to mutually problem-solve challenging issues. The method is built on respect for different points of view and getting to the core issue before implementing a solution. Participants will have opportunities to practice the method on actual problems and design how they will replicate this approach going forward.

Learning Objectives:

• Learn and be able to apply a peer coaching tool used for group problem solving
• Explore the impact of questioning techniques in the peer coaching tool and other coaching models
• Gain additional perspectives through practice

Culture by Design (Afternoon Session)

What is your organization’s culture? It’s hard to quantify, but it might be the single most important factor in determining your organization’s success. If you don’t get the right people, your business is going to suffer. The best definition of culture I’ve seen so far is the set of shared attitudes, values, goals and practices that characterize an institution or organization. It’s that feeling you get when you walk through the front door or interact with the staff.

So how exactly do you build a sense of culture within your staff that remains strong even when hours become long and frustrations become high?

There is no easy answer. Creating a positive organizational culture requires hard work, introspection and follow-through. This is one area where managers and senior leaders cannot delegate. Culture always starts with the senior executive and key leaders. You have to look in the mirror and be honest with yourself.

Learning Objectives:

• Identify an eight step framework and prepare a plan to design your organization’s culture
• Recognize the values and behaviors of the culture you are seeking to create
• Discuss the rituals that will sustain the desired behaviors and how to make the culture visible throughout the work environment

Presenters:  

Ellen Shafer has had a diverse career involving many facets of talent and organizational development. Prior to starting Canterbury Coaching and Consulting, her professional portfolio included working for an employee assistance program, creating and managing customized training programs and conducting employee assessments for a northeast Ohio community college. Most recently, Ellen served as the manager of the Leadership Development Center at Lorain County Community College.
 

Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built robust leadership training curriculum to serve her clients.  Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.



Session 7
Thursday, April 20, 2023 - Location TBA
9:30 am - 3:30 pm
Achieving Leadership Effectiveness: The Power of Influence

Learning Objectives:

• Define the elements, background, and benefits of an influential leadership style
• Review key actions for building leadership effectiveness with influential style
• Develop plans and strategies for achieving maximum employee motivation
• Explain how to use the principles of influential leadership to build teamwork and collaboration
• Develop strategies for creating a culture of shared leadership

Presenter:  

David Hyslop, Professor of Business Education, Bowling Green State University.  David served as consultant to approximately 200 industrial, service, and nonprofit organizations during past 30 years.  He has also conducted over 200 workshops covering the following topics:
Building leadership and supervisory effectiveness skills; developing problem-solving and decision-making skills; enhancing human relations skills; improving employee motivation; establishing effective performance appraisal techniques; planning and implementing quality improvements; creating strategies for effective communication; developing techniques for creating productive teams; developing leadership through coaching and mentoring; designed and implemented 360 leadership assessments for 20 organizations.


Session 8
Thursday, May 18,2023 - Location TBA
9:30 am - 3:30 pm

All Leaders Don’t Have Titles  (Morning Session)

The morning's workshop is designed to develop the participants' leadership skills as follows:

• Participants will obtain an in-depth understanding of leadership: listening, learning, and leading
• Participants will understand the importance of developing leadership competencies 
• Participants will participate in group activities and discuss an article by Lolly Daskal, Why You Should Stop Being a Boss and Start Being a Leader
• Participants will learn effective leadership skills that they can implement immediately

To enhance learning and establish a baseline for individual development needs, participants will engage in group leadership activities based on their library system's leadership competencies.

Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built robust leadership training curriculum to serve her clients.  Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.



The Importance of Mentoring (Afternoon Session)

Learning Objectives:

• Discover the difference between coaching, counseling, and mentoring
• Understand the heart and rhythm of coaching conversations and practice with scenario-based learning exercises
• Identify qualities for being an effective mentor and mentee

Presenter:  TBA
Location: Twinsburg Public Library
10050 Ravenna Rd.
Twinsburg, OH 44087


This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.

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Directors Virtual Networking Meeting
11/2/2022

Here is an opportunity to share your challenges and successes with other directors.    This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your confirmation email  a reminder 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Jonathan Harris.
Location: Online
Via Zoom

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From Peer to Leader
11/17/2022

This webinar is also part of the 2022-2023 Leadership Academy.

Congratulations you've been promoted in your library!  What an exciting time - until you realize that you are now in charge of your peers.  Navigating the potentially rocky terrain of becoming a supervisor to your former peers can be stressful for all involved, but there are ways to ease the transition.  Learn how to build a foundation with your co-workers, tips to start in a positive way, and how to strive to be an effective leader for all of your staff.  Bring your questions.

Presenter: 

Cheryl Kuonen, Director, Mentor Public Library
 

Location: Online via Zoom

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From Peer to Leader
11/17/2022

Recorded 11/17/2022

This webinar is also part of the 2022-2023 Leadership Academy.

Congratulations you've been promoted in your library!  What an exciting time - until you realize that you are now in charge of your peers.  Navigating the potentially rocky terrain of becoming a supervisor to your former peers can be stressful for all involved, but there are ways to ease the transition.  Learn how to build a foundation with your co-workers, tips to start in a positive way, and how to strive to be an effective leader for all of your staff.  Bring your questions.

Presenter: 

Cheryl Kuonen, Director, Mentor Public Library
 

Location: Online via Zoom

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Delegating Made Easy
1/18/2023

This webinar is also part of the 2022-2023 Leadership Academy.

You know you should. You wish you could. But delegation has never been your strong suit. Take heart! This is definitely an area you can improve in – it just takes knowing yourself, knowing your employees, and knowing how to put that knowledge to work for you!

In this session, you’ll learn specific tips to help you delegate more effectively – not just more – and you’ll also discover why doing so is important to your success as a supervisor.

We’ll uncover some important questions to consider when you finally make that leap to delegating on a consistent basis. We’ll also look at not just whether or not a task should be delegated, but also to whom – and how to make sure the delegation process is successful.

Learning objectives:

• Common obstacles to delegating effectively
• The key ingredients to an effective delegation process
• Specific tips to ensure the delegation is successful

Presenter:

Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between!  Linda received her MBA from the University of Florida and has years of experience in hands-on management positions.  She develops her workshops based on solid research and – more importantly – real-life application.

Location: Online via Zoom

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Delegating Made Easy
1/18/2023

Recorded 1/18/2023

You know you should. You wish you could. But delegation has never been your strong suit. Take heart! This is definitely an area you can improve in – it just takes knowing yourself, knowing your employees, and knowing how to put that knowledge to work for you!

In this session, you’ll learn specific tips to help you delegate more effectively – not just more – and you’ll also discover why doing so is important to your success as a supervisor.

We’ll uncover some important questions to consider when you finally make that leap to delegating on a consistent basis. We’ll also look at not just whether or not a task should be delegated, but also to whom – and how to make sure the delegation process is successful.

Learning objectives:

• Common obstacles to delegating effectively
• The key ingredients to an effective delegation process
• Specific tips to ensure the delegation is successful

Presenter:

Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between!  Linda received her MBA from the University of Florida and has years of experience in hands-on management positions.  She develops her workshops based on solid research and – more importantly – real-life application.

Location: Online via Zoom

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Strategic Leadership
2/8/2023

This webinar is also part of the 2022-2023 Leadership Academy.

This Webinar will provide a brief overview of strategic leadership, provide you with tools to infuse strategic thinking into your library operations, and will discuss strategic leadership  in an ever changing world.
 
Learning objectives:

• Participants will learn the difference between strategy and leadership skills vs operations and management skills, and will understand the importance of weaving these critical skills together.
• Participants will learn several integral tools for infusing their management style with strategic thinking.
• Participants will discuss trends and potential impacts on future library operations

Presenter:

Paula Miller has served as Director/Administrator in four states –Baltimore County Public Library and Eastern Shore Regional Library (both MD), Pikes Peak Library District (CO), Westlake Porter Public Library (OH), and Dover Public Library (DE). Most recently, she molded BCPL’s role as a community hub and instrument of democracy, and she oversaw the development and opening of award-winning and state-of-the-art Library 21c in Colorado Springs. Enamored by libraries since her first shelving job at age 16 at Kent Free Library, she believes our public libraries are critical community resources that bring people together and that serve as bridges to opportunities in individuals’ lives. She is focused on identifying new and emerging needs, roles, and connections that keep our libraries relevant and effective.
 
Location: Online via Zoom

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Strategic Leadership
2/8/2023

Recorded 2/8/2023

This webinar is also part of the 2022-2023 Leadership Academy.

This Webinar will provide a brief overview of strategic leadership, provide you with tools to infuse strategic thinking into your library operations, and will discuss strategic leadership  in an ever changing world.
 
Learning objectives:

• Participants will learn the difference between strategy and leadership skills vs operations and management skills, and will understand the importance of weaving these critical skills together.
• Participants will learn several integral tools for infusing their management style with strategic thinking.
• Participants will discuss trends and potential impacts on future library operations

Presenter:

Paula Miller has served as Director/Administrator in four states –Baltimore County Public Library and Eastern Shore Regional Library (both MD), Pikes Peak Library District (CO), Westlake Porter Public Library (OH), and Dover Public Library (DE). Most recently, she molded BCPL’s role as a community hub and instrument of democracy, and she oversaw the development and opening of award-winning and state-of-the-art Library 21c in Colorado Springs. Enamored by libraries since her first shelving job at age 16 at Kent Free Library, she believes our public libraries are critical community resources that bring people together and that serve as bridges to opportunities in individuals’ lives. She is focused on identifying new and emerging needs, roles, and connections that keep our libraries relevant and effective.
 
Location: Online via Zoom

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New Supervisors' Academy
2/23/2023

The 2023 NEO-RLS New Supervisors' Academy is looking for new attendees.
Becoming a supervisor adds new and different challenges to your work day regardless of the type of library you work in or the size of library you work in. The Academy's courses will provide you with the skills and confidence you need to handle the many and varied challenges of being a supervisor. Programs will focus on three key areas: leadership, communication and staff development. The Academy is appropriate for new supervisors in multi-type libraries and for those who want a refresher.

• The Academy is a blended course which runs from February through November and consists of 4 in-person workshops, 2 online workshops and 5 webinars.
• We recommend that you attend the Academy in its entirety in order to maximize your learning.
• Archives of live webinars will be available at your convenience for those attending the Academy in its entirety and experiencing a scheduling conflict.
• Live webinars will be available individually for registration for those NOT attending the Academy in its entirety.

Past participants had this to say:
"I enjoyed getting to know other supervisors and hear about their struggles and victories. Finding common ground was really nice since so many of us were in the same situation."

Session 1
Thursday, February 23, 2022 - Twinsburg Public Library
9:30 am -  4:00 pm
It all Starts with Attitude and Knowing Yourself
Being a good supervisor starts with having a great attitude and our series will begin with the opportunity to listen and interact with leaders as they share their experiences regarding the impact of attitude. Be sure to bring your most pressing questions.

The panel will consist of:
Kacie V. Armstrong, Director, Euclid Public Library
Chuck Vesei, Library Director, Baldwin Wallace University
Anastasia Diamond-Ortiz, Chief Executive Officer/Director, Lorain Public Library System
Carlos Latimer, Executive Director, East Cleveland Public Library
DeeAnna Culbertson, Director, Madison Public Library

The afternoon will focus on a Myers Briggs assessment. The Myers-Briggs Type Indicator (MBTI) assessment provides a useful method for understanding people by looking at eight personality preferences that everyone uses at different times. One of the most critical aspects of the MBTI is that it identifies preferences, not abilities or skills. It is designed to bring type awareness to those who might find growth and learning within its ideas. You will have fun exploring and validating your type preferences. The MBTI is the most popular assessment in the world and has been applied as a tool for many years by a variety of users around the globe. This assessment will not only help you to know yourself but give you insights into how your employees work.

Presenter:

Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio.  For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional.  She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. 
 
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant.  She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries.  She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.

Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University.  She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.

Session 2
Thursday, March 16, 2023 at 10:00 - 11:00 a.m. From Your Desktop
Change Course without Rocking the Boat
As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later.  How do you go about addressing something that might have been brewing for a long time without Rocking the Boat?  Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.

Presenter:

Cheryl Kuonen, Director, Mentor Public Library







Session 3
Tuesday, April 18, 2023 at 9:30 am to 12:00 pm From Your Desktop
Resolving Conflict through Trust and Team Building
Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
 
Learning Objectives:

• Learn how to create and build a cohesive team
• Learn the dos and don’ts of creating and maintaining trust
• Learn a step-by-step process for having difficult conversations

Presenter:

Taurean J. Johnson (who also goes by TJ) serves as a Commissioner with the Federal Mediation and Conciliation Service (FMCS). In his capacity as Commissioner, Mr. Johnson works with parties in the private, public and federal sectors, mediating collective bargaining agreements, grievances, and employment disputes. In addition to his mediation work, Mr. Johnson frequently delivers training programs to labor and management groups.  Taurean attended the University of Cincinnati (UC) earning dual degrees in Political Science and African American Studies.


Session 4
Thursday, May 4, 2023 - Cuyahoga Falls Library
 9:30 am - 4:00 pm
Supervising with Confidence:  A Skills Assessment
Supervisors must balance a variety of competing priorities while working with a variety of people.  Fortunately, the necessary skills of an effective supervisor can be learned. In the morning we will focus on the five key supervisory skills, complete a self-evaluation relating to the five skills and develop a plan of action that relates to the skills you'd like to most improve in the following 90 days. You will have a chance to put the supervisory skills into practice during game simulation. This interactive workshop will focus on the five key supervisory skills that form the New Supervisor's Tool Kit.

Learning Objectives:

• Understand the role of the supervisor
• Identify five key supervisory skills
• Learn key steps in effective planning
• Learn how to delegate
• Learn ways to handle competing and/or shifting priorities
• Learn about effective goal setting
• Learn how to get results with your team

Presenter:

Ragan Snead, Executive Director, Northeast Ohio Regional Library System, has 12 years of experience in public and academic libraries. She has a passion for staff development and helping library staff reach their full potential. In addition to her work in various areas of librarianship, Ragan has experience in management, community outreach, and strategic planning. She received her MLIS from Kent State University and her MBA from Lake Erie College. 







Session 5
Wednesday, May 31, 2023 at 10:00 - 11:30am from Your Desktop 
HR Stuff Every New Supervisor Should Know:  Having a Solid Legal Foundation

Learning Objectives:

• Understanding the relevant legal landscape as related to leading and supervising employees;
• Recognizing inappropriate workplace behavior (e.g., misconduct, job performance deficiencies, harassment, tardiness and attendance);
• Knowing how to respond lawfully and effectively to inappropriate behaviors in the workplace

Presenter:

Jim P. Wilkins,  Shareholder, OSBA Certified Specialist in Labor & Employment Law, Kastner Westman & Wilkins, LLC
Jim began his law career more than thirty years ago when labor law – dealing with unions -- was in full bloom, and employment law was still emerging. As a result, he has a depth and breadth of experience in labor law that many younger lawyers won’t have because of the decline in the unionized segment of the American workforce.

Throughout his career, he has devoted significant time to representing and counseling employers on union relations matters, including collective bargaining negotiations, arbitration proceedings, and maintaining non-union status. He has negotiated countless labor contracts in both the private and public sectors, both blue collar and white collar. He regularly represents employers before the National Labor Relations Board and Ohio’s State Employment Relations Board in representation and unfair labor practice proceedings.

At the same time, Jim is as much an employment lawyer as he is a labor lawyer. He has been around from the outset of such landmark legislation as the ADA and FMLA. Both have a tremendous impact on the day-to-day advice he provides to employers who look to him to keep them out of trouble. When discrimination claims arise, Jim represents employers in state and federal courts and before the EEOC and state fair employment practice agencies. Jim also assists employers who have federal contracts with their affirmative action obligations, including the preparation of affirmative action plans.

Wednesday, June 14, 2023 at 10:00 - 11:30am from Your Desktop 
HR Stuff Every New Supervisor Should Know:  Skills Needed to Effectively Manage People

• Development of effective leadership and employee relations skills, particularly for new supervisors and those who have been promoted from within;
• Considering effective performance management and corrective action techniques.
• Developing effective documentation

Presenter:
Jim P. Wilkins,  Shareholder, OSBA Certified Specialist in Labor & Employment Law, Kastner Westman & Wilkins, LLC

Session 7
Wednesday, July 12, 2023
10:00 am - 11:00 am
Time Management Yours and Theirs
Time management is one of the most important skills that any manager/supervisor should have.   Understanding, implementing and following effective time management practices will help you accomplish more.
 
Learning objectives:

• Valuing your own time
• Setting realistic priorities
• Delegating tasks effectively
• Recognizing and avoiding time wasters
• Taking Action
• Practical Tools

Presenter:

Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 11 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organizations and co-chairs PLA’s Membership Advisory Group. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.


Session 8
Tuesday, August 22, 2023 
10:00 am - 12:30 pm
Boosting Your Leadership Self Confidence
This webinar offers positive actions leaders must take to help break free from stress, perfectionism and self-doubt so they can find the confidence to work and lead effectively.

Learning Objectives:

• Achieve confidence and break free from self-doubt
• Find your voice to speak and act with assertiveness
• Build resilience and bounce back from setbacks

Presenter:

Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio.  For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional.  She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. 
 




Session 9
Thursday, September 14, 2023 -Stow-Munroe Falls Public Library
 9:30 am - 3:30 pm

Setting Performance Goals and Evaluations
In the morning session we will learn about setting performance goals, monitoring performance, and conducting periodic evaluations - all critical job skills for all supervisors. We will utilize real-life scenarios through group activities to reinforce these skills.

Performance Planning
The afternoon session will focus on professional language to use in writing the evaluation that will provide clear, empowering conversations with employees.  Scenario-based group learning will also be used in this session.  Handouts will give those in attendance useful takeaways to assist in all aspects of the performance process.

Presenter:

Colleen Kelly, MATLT, MAED
Colleen spent 28 ½ years working for the Willoughby-Eastlake Public Library in a variety of roles.  She started her library career as a part-time circulation clerk, worked as the Head of Circulation at the Eastlake Library, served as the Technology Coordinator for 15 years and ended her career as the first Human Resources Coordinator.  Colleen also served as a member of many committees and chaired the Staff Recognition, Staff Development Day and Staff Training committees.  Along the way, she helped form the union and served as the Union President for 6 years – negotiating two contracts.

Serving in her many roles at the library gave Colleen a varied experience with the performance evaluation process.   She supervised several clerks and computer technicians over the years and used many different types of evaluations.  She also served on 2 committees that created the different evaluation forms and processes.

Colleen retired on July 1^st of 2021.  She spends most days enjoying the company of her 12 grandchildren.  She has a passion for training and is working on developing training programs on several topics.
 

Session 10
Date  and Presenter TBD 
10:00 am - 11:00 am
Making Budgeting Decisions

Session 11
Thursday, November 9, 2023 - Location TBA
 9:30 am - 3:30 pm
 Interviewing, and Caring for Yourself
The last session of the Academy will focus on supervisory skills that are often overlooked until they are necessary.

Interviewing Techniques for New Supervisors
Hiring great employees is critical to an organization's success and makes life easier for everyone.  The key to hiring the right person starts with the application and interview process. You will learn how to create an interview plan, how to construct appropriate interview questions that provide the information you need, and how to avoid common interview mistakes.  In addition, we will cover what is and isn't legal to ask a candidate and how to evaluate the information you have received in order to make the best decision.
 

Learning Objectives:

• Learn how to present the current open position
• Develop a workable hiring strategy
• Understand how to determine which candidates to interview
• Practice steps and techniques to use in a behavioral based interview
• Recognize how to use silence effectively when interviewing.
• Learn how to uncover past personal and work behaviors.
• Utilize examples of past behaviors to predict future performance.
• Understand the importance and how to welcome newly hired employees

Presenter:

Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built a robust leadership training curriculum to serve her clients.  Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.


Taking Care of Yourself
As supervisors and leaders we know we should care for ourselves but we often don't.  We are focused on taking care of our organizations, our employees and meeting our goals. However, neglecting yourself can become a very real detriment to your team while healthy self-care can actually increase your effectiveness and that of your employees. Self-care is a hallmark of effective leaders. Learn how to recognize when you need to focus on yourself and what questions to ask to begin taking care of yourself.
Lunch and light refreshments will be provided.

Presenter: 

Ragan Snead, Executive Director, Northeast Ohio Regional Library System
 
Location: Online and at various libraries


This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.

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Resolving Conflict through Trust and Team Building
4/18/2023

Recorded 4/18/2023

Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
 
Learning Objectives:

• Learn how to create and build a cohesive team
• Learn the dos and don’ts of creating and maintaining trust
• Learn a step-by-step process for having difficult conversations

We will be using breakout rooms.

Presenter:

Taurean J. Johnson (who also goes by TJ) serves as a Commissioner with the Federal Mediation and Conciliation Service (FMCS). In his capacity as Commissioner, Mr. Johnson works with parties in the private, public and federal sectors, mediating collective bargaining agreements, grievances, and employment disputes. In addition to his mediation work, Mr. Johnson frequently delivers training programs to labor and management groups.  Taurean attended the University of Cincinnati (UC) earning dual degrees in Political Science and African American Studies.
Location: Online via Zoom

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Resolving Conflict through Trust and Team Building
4/18/2023

Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
 
Learning Objectives:

• Learn how to create and build a cohesive team
• Learn the dos and don’ts of creating and maintaining trust
• Learn a step-by-step process for having difficult conversations

We will be using breakout rooms.

Presenter:

Taurean J. Johnson (who also goes by TJ) serves as a Commissioner with the Federal Mediation and Conciliation Service (FMCS). In his capacity as Commissioner, Mr. Johnson works with parties in the private, public and federal sectors, mediating collective bargaining agreements, grievances, and employment disputes. In addition to his mediation work, Mr. Johnson frequently delivers training programs to labor and management groups.  Taurean attended the University of Cincinnati (UC) earning dual degrees in Political Science and African American Studies.
Location: Online via Zoom

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2023 Directors' Retreat: Start Planning for your Library’s Future Now
5/25/2023 - 5/26/2023

We are excited to announce the 2023 Directors' Retreat! We will be returning to the Punderson Manor Lodge & Conference Center this year. The retreat will kick off with breakfast on Thursday, May 25^th at 9:00 a.m. - the perfect time to catch up with your peers. The workshop will begin at 10 a.m. and will focus on Succession Planning and Learning Organization Practices. We will conclude the first day at 4:30 p.m. Dinner will be at 6:00 p.m. with the tradition of rich conversations to follow. The second day will start with breakfast at 8:00 a.m. followed by a program on Mentoring. We will conclude at noon with a quick lunch.

Thursday, May 25, 2023
Up Next: Ensuring a Leadership Pipeline through Succession Planning and Learning Organization Practices

Does succession planning keep getting pushed to the bottom of your list? Having a succession plan in place is critical for stability, sustainability, and strategic plan impact. However, engaging in a succession planning process sounds...well, not fun. This session will break down succession planning into do-able chunks that will help you get ahead of potential staffing changes in leadership positions at your library. Beyond starting a succession plan for your library, we'll talk about learning organization practices to increase staff engagement and ensure talent pipeline development.
 
Learning Objectives:
After the session, participants will..

• Understand how to develop a succession plan for key library roles.
• Know how to implement and update the library's succession plan.
• Understand learning organization practices and how to use them.

Presenter:

Amanda Standerfer’s passion is helping libraries and nonprofit organizations advance so they can create meaningful impact in their communities. Since 2002, Amanda's consulting practice Fast Forward Libraries has worked with libraries and nonprofits on strategic planning, fundraising, organizational development, and capacity building. Amanda has 15 years of experience at various positions in public libraries, most recently as the Director of Community Engagement for The Urbana (IL) Free Library.  She also has 7 years of experience working in the philanthropy sector.  She has a BA and MA in History from Eastern Illinois University and a MLIS from the University of Illinois at Urbana-Champaign.



Friday, May 26, 2023
Mentoring For Individual And Organizational Success

Learning Objectives:

• Discuss and understand 3 distinct types of mentoring
• Understand the critical role of self-care, psychological safety, and humility in mentoring
• Explore some examples of organizational mentoring and learn how they can build organizational culture and capacity
• Leave with a brief mentoring action plan

Presenter:

Paula Miller has served as Director/Administrator in four states –Baltimore County Public Library and Eastern Shore Regional Library (both MD), Pikes Peak Library District (CO), Westlake Porter Public Library (OH), and Dover Public Library (DE). Most recently, she molded BCPL’s role as a community hub and instrument of democracy, and she oversaw the development and opening of award-winning and state-of-the-art Library 21c in Colorado Springs. Enamored by libraries since her first shelving job at age 16 at Kent Free Library, she believes our public libraries are critical community resources that bring people together and that serve as bridges to opportunities in individuals’ lives. She is focused on identifying new and emerging needs, roles, and connections that keep our libraries relevant and effective.

 
Location: Punderson Manor Lodge & Conference Center
11755 Kinsman Road
Newbury, OH 44065

There are currently 4 spots remaining out of 35

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Time Management Yours and Theirs
7/12/2023

This webinar is also part of the 2022 New Supervisors' Academy.

Time management is one of the most important skills that any manager/supervisor should have.   Understanding, implementing and following effective time management practices will help you accomplish more.
 
Learning objectives:

• Valuing your own time
• Setting realistic priorities
• Delegating tasks effectively
• Recognizing and avoiding time wasters
• Taking Action
• Practical Tools

Presenter:

Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 11 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organizations and co-chairs PLA’s Membership Advisory Group. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.
 
Location: Online via Zoom

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Time Management Yours and Theirs
7/12/2023

Recorded 7/12/23

This webinar is also part of the 2022 New Supervisors' Academy.

Time management is one of the most important skills that any manager/supervisor should have.   Understanding, implementing and following effective time management practices will help you accomplish more.
 
Learning objectives:

• Valuing your own time
• Setting realistic priorities
• Delegating tasks effectively
• Recognizing and avoiding time wasters
• Taking Action
• Practical Tools

Presenter:

Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 11 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organizations and co-chairs PLA’s Membership Advisory Group. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.
 
Location: Online via Zoom

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Boosting Your Leadership Self Confidence
8/22/2023

This online workshop is also part of the 2022 New Supervisors' Academy.

This online workshop offers positive actions leaders must take to help break free from stress, perfectionism and self-doubt so they can find the confidence to work and lead effectively.

Learning Objectives:

• Achieve confidence and break free from self-doubt
• Find your voice to speak and act with assertiveness
• Build resilience and bounce back from setback

​Presenter:

Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio.  For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional.  She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. 
 
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant.  She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries.  She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.

Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University.  She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.
Location: Online via Zoom

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Building a Resilient Workforce and Networking Event for Directors, Deputy Directors, & Admin Teams
10/26/2023

It seems today, with the help of technology, work is always looming like a shadowy specter even when we’ve left the office. There’s always more to do and it keeps coming in, whether it’s a 1 am email or a phone call while you’re on vacation. This is leading to employees and leaders feeling overwhelmed by the relentless demands of work that bleeds into every part of their lives.
 
More than one-third of executives in our global survey rated this issue among their top five priorities, but fewer than one in ten thought they were dealing with it effectively.
 
What can be done to manage the frenetic communications practices that overwhelm employees, simplify the work environment, create more flexible work standards, and teach workers how to prioritize?

In this program, we will explore how to manage the overwhelmed employee, and build our own resiliency while learning how to build a resilient organization. 
By adding to your resilience ‘tool kit’ you will have a lot more to call upon when the going gets rough.
 

• Discover what factors are causing today’s employees to be so overwhelmed at work
• Understand ways that admin can help the overwhelmed employees and simplify the workplace to reinvent the employee experience.
• Hear about organizations that have successfully redefined the employee experience.
• Learn the five keys to success in today's “Simply Irresistible” workplace – one that not only attracts great people but also gives them an environment to truly thrive.

After lunch, we will have a roundtable discussion with your peers.

Presenter:

Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built a robust leadership training curriculum to serve her clients.  Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.
Location: Twinsburg Public Library
10050 Ravenna Rd.
Twinsburg, OH 44087


Online Registration has closed for this event

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Directors /Deputy Director/Admin Team Virtual Networking Meeting
10/26/2023

Here is an opportunity to share your challenges and successes with other directors.    This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your confirmation email  a reminder 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Jonathan Harris.
Location: Online
Via Zoom

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Leadership Academy
10/31/2023

NEO-RLS Introduces the 2023-2024 Leadership Academy
What does it mean to be a leader and how do the skills needed differ from those needed to be a good manager?  Many people struggle with how to leave behind former priorities and mindsets when they enter a leadership role.  Learning how to balance implementation with vision, connect with others in order to achieve goals, become an effective decision-maker and develop others are all important skills that help build alignment with direct reports and across an organization. The Leadership Academy will focus on enhancing the skills you already have and building new ones in order to assist you in developing a vision of how you can confidently move into the future as a leader.

• The Academy is a blended course which runs from March through November and consists of 4 face-to-face workshops, 2 webinars and 1 online workshop.
• We recommend that you attend the Academy in its entirety in order to maximize your learning
• Archives of live webinars will be available at your convenience for those attending the Academy in its entirety and experiencing a scheduling conflict
• Live webinars will be available individually for registration for those NOT attending the Academy in its entirety

Session 1
Tuesday, October 31, 2023 - Cuyahoga Falls Library
9:30 am - 3:30 pm

Everything DiSC® on Catalyst™

Everything DiSC® on Catalyst™ is a personal development learning experience that equips people with the social and emotional know-how for more effective interactions at work—no matter who or where they are.

Learning Objectives:

• Better understand themselves
• Appreciate and value differences in perspective and approach
• Adapt to the unique needs of each person or situation they encounter
• Connect with colleagues through the Catalyst platform
• Gain access tips to help work better with different DiSC styles in a variety of situations

Presenter:  

Ned Parks has had a rich and varied life that has taken him from police officer to helicopter pilot to successful entrepreneur with management and leadership positions in the journey.

He brings this experience to his consulting practice as a global provider of business consulting and staff development services that help organizations improve management and strategic competencies enhance customer service and improve employee engagement efforts.

Session 2: 
Thursday, November 16, 2023 at Bainbridge Branch, Geauga County Public Library
9:30 am - 4:00 pm

Emotional Intelligence (Morning Session)
“Research from Harvard Business School demonstrated that EQ counts for twice as much as IQ and Technical Skills in determining who will be successful!”
This session will introduce participants to the concepts of Emotional Intelligence (self-awareness, self-management, social awareness and relationship management) and arm them with the understanding and tools to help them be more effective in the workplace.  Participants will explore each of the 4 components with interactive exercises and discussion.

Learning Objectives:

• Identify the benefits of Emotional Intelligence (EQ)
• Learn the four core skills of EQ
• Manage and adapt emotional behaviors for greater effectiveness in the workplace

Culture by Design (Afternoon Session)
What is your organization’s culture? It’s hard to quantify, but it might be the single most important factor in determining your organization’s success. If you don’t get the right people, your business is going to suffer. The best definition of culture I’ve seen so far is the set of shared attitudes, values, goals and practices that characterize an institution or organization. It’s that feeling you get when you walk through the front door or interact with the staff.

So how exactly do you build a sense of culture within your staff that remains strong even when hours become long and frustrations become high?

There is no easy answer. Creating a positive organizational culture requires hard work, introspection and follow-through. This is one area where managers and senior leaders cannot delegate. Culture always starts with the senior executive and key leaders. You have to look in the mirror and be honest with yourself.

Learning Objectives:

• Identify an eight step framework and prepare a plan to design your organization’s culture
• Recognize the values and behaviors of the culture you are seeking to create
• Discuss the rituals that will sustain the desired behaviors and how to make the culture visible throughout the work environment

Presenters:

Ellen Shafer has had a diverse career involving many facets of talent and organizational development. Prior to starting Canterbury Coaching and Consulting, her professional portfolio included working for an employee assistance program, creating and managing customized training programs and conducting employee assessments for a northeast Ohio community college. Most recently, Ellen served as the manager of the Leadership Development Center at Lorain County Community College.Ellen is a skilled facilitator with over 30 years of experience in talent and organizational development and in working with people as a trainer, mentor, seminar leader and coach. As a leadership and performance coach she specializes in the areas of performance challenges, transition, people skills, emotional intelligence and leadership.

Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built robust leadership training curriculum to serve her clients.  Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.


Session 3
Wednesday, December 6, 2023 from 10:00 am to 11:00 am From Your Desktop

Management in Harmony
"Management in Harmony" is an enlightening and engaging webinar that delves into the art of cultivating a management team that operates in perfect harmony. In today's dynamic library landscape, the success of an organization often hinges on how effectively its management functions as a cohesive unit. This webinar aims to provide participants with invaluable insights and actionable strategies to foster a culture of collaboration, effective communication, and synergy within their management teams.
 
Attendees will learn the key principles and practices that enable managers from diverse backgrounds and departments to align their goals, work seamlessly together, and drive organizational success. Throughout "Management in Harmony," participants will discover 7 key strategies that focus on the importance of aligning departmental objectives, building strong inter-departmental relationships, and establishing clear communication channels. Whether you're an experienced manager looking to enhance your team's cohesion or a new or aspiring leader seeking to unlock the full potential of your management cadre, this webinar promises to equip you with the tools and knowledge needed to create a management team that harmoniously navigates challenges, maximizes opportunities, and ultimately propels your organization toward its strategic objectives.
 
Join presenter Kim Garrett, Deputy Director for the Warren-Trumbull County Public Library, for an illuminating session where you'll learn how to orchestrate your management team to perform in perfect harmony, driving excellence and innovation across your organization.

Learning Objectives:

• Learn to Align departmental objectives
• Build strong inter-departmental relationships
• Establish clear communication channels

Presenter:

Kim Garret, Deputy Director for the Warren-Trumbull County Public Library System
With a passion for knowledge and a dedication to serving the community, Kim Garrett, Deputy Director for the Warren-Trumbull County Public Library System, brings nearly 15 years of invaluable experience to the table. Having started her career as a youth services librarian, Kim has steadily climbed the ranks, exemplifying unwavering commitment to promoting literacy, fostering a love for learning, and expanding access to resources for all patrons. Her extensive expertise in library management, collection development, and innovative programming has been instrumental in transforming the libraries she has served into vibrant hubs for lifelong learning and cultural enrichment. As a leader in Ohio’s public libraries, Kim continues to champion the role of libraries as vital community assets, shaping the future of our industry and ensuring that libraries remains a beacon of knowledge and enlightenment for years to come.

Session 4
Wednesday, January 10, 2024  from 10:00 am - 11:30 am  From Your Desktop

Strategic Leadership

Learning objectives:

• Participants will learn the difference between strategy and leadership skills vs operations and management skills, and will understand the importance of weaving these critical skills together.
• Participants will learn several integral tools for infusing their management style with strategic thinking.
• Participants will discuss trends emanating from the pandemic and discuss potential impacts on future library operations

Presenter:

Paula Miller has served as Director/Administrator in four states –Baltimore County Public Library and Eastern Shore Regional Library (both MD), Pikes Peak Library District (CO), Westlake Porter Public Library (OH), and Dover Public Library (DE). Most recently, she molded BCPL’s role as a community hub and instrument of democracy, and she oversaw the development and opening of award-winning and state-of-the-art Library 21c in Colorado Springs. Enamored by libraries since her first shelving job at age 16 at Kent Free Library, she believes our public libraries are critical community resources that bring people together and that serve as bridges to opportunities in individuals’ lives. She is focused on identifying new and emerging needs, roles, and connections that keep our libraries relevant and effective.

Session 5
Wednesday, February 14, 2024 from 10 am - 12:30 pm from YOUR Desktop

Leading Through Transitions
Change is never easy, but understanding the transition process that leads to adopting a change is a critical skill for library leaders.  This session will help you understand the stages of a transition process, where people get stuck (and how to help them if they do!), and how to develop strong team dynamics that support the change.  Drawing on the transition theory work of Bruce Feiler, William Bridges, and Susan Bridges, participants will deeply consider the elements of each stage of a transition and how to support themselves, their team, and their colleagues each step of the way, as well as how to head off tension and conflict along the way.  While change may never be easy, understanding the transition process that leads to change helps library leaders become more intentional and effective.

Learning Objectives:

• Gain skills to better communicate about change
• Navigate unintended consequences
• Ensure that the change sticks

Presenter:

Amanda Standerfer’s passion is helping libraries and nonprofit organizations advance so they can create meaningful impact in their communities. Since 2002, Amanda's consulting practice Fast Forward Libraries has worked with libraries and nonprofits on strategic planning, fundraising, organizational development, and capacity building. Amanda has 15 years of experience at various positions in public libraries, most recently as the Director of Community Engagement for The Urbana (IL) Free Library.  She also has 7 years of experience working in the philanthropy sector.  She has a BA and MA in History from Eastern Illinois University and a MLIS from the University of Illinois at Urbana-Champaign.



Session 6
Thursday, March 21, 2024 - Location TBA
9:30 am - 4:00 pm

Good Leaders, Bad Decisions (Morning Session)

Good decisions do not happen by chance. They are the result of a step-by-step decision-making process that includes understanding the effect of emotional and situational influences. This interactive workshop will help participants assess their dominant decision-making style and identify factors that can hinder effective decision making.

Learning Objectives:

• · Assess decision-making style
• · Explore emotional triggers that affect decisions
• · Discuss situational decision-making
• · Learn an easy step-by-step process for making decisions

Success Through Accountability  (Afternoon Session)
Creating accountability is the number one personal, managerial and leadership challenge facing individuals and organizations today.  The essence of this workshop boils down to the simple lessons of taking personal accountability-how to rise above our circumstances and do what it takes to achieve the results we want. 

Learning Objectives:

• Demonstrate the power of accountability in achieving successful results
• Take control of your choices and your life
• Gain skills in attitude renewal that allow you to bounce back and regain a positive outlook

Presenters:  

Taurean J. Johnson (who also goes by TJ) serves as a Commissioner with the Federal Mediation and Conciliation Service (FMCS). In his capacity as Commissioner, Mr. Johnson works with parties in the private, public and federal sectors, mediating collective bargaining agreements, grievances, and employment disputes. In addition to his mediation work, Mr. Johnson frequently delivers training programs to labor and management groups.  Taurean attended the University of Cincinnati (UC) earning dual degrees in Political Science and African American Studies.

Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio.  For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional.  She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. 
 
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant.  She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries.  She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.

Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University.  She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.

Session 7
Thursday, April 18, 2024 - Location TBA
9:30 am - 4:00 pm

Create a Growth Mindset: Guiding your Employees to Resiliency, Grit, Optimism & Forgiveness (Morning Session)
Our mindset is the way we think, filter our thoughts and make meaning of a situation. Is mindset fixed, or can we change it – and help others change theirs?

Stanford psychologist Carol Dweck developed the term “growth mindset” after researching motivation, personality and development. Dweck suggests that a growth mindset evolves from an attitude of hard work, learning, training and perseverance. In comparison, individuals with a fixed mindset believe that success comes from innate ability, focus on the rewards of immediate success and dread failure.
 
Because mindsets are shaped by our environments, organizations can do quite a bit to foster a growth mindset within.  The growth mindset is all about learning, growing and continuing to work hard despite setbacks, while a person with a fixed mindset may be embarrassed by and not willing to admit their personal or professional failures.
 
Growing out of a fixed mindset does not happen overnight. It takes conscious effort to move to a different way of thinking. As Leaders, we can help ourselves, colleagues and ultimately the organization by promoting a growth mindset throughout. 
 
Learning Objectives:

• Identify the difference of a fixed mindset vs. growth mindset, take a self-assessment to determine your mindset
• Realize the importance and define five characteristics of a growth mindset workplace and its’ impact on goal setting and feedback
• Learn the two biggest obstacles to organizational growth mindset and how to overcome them
• Recognize the three common misconceptions that contribute to a false growth mindset and spot your fixed-mindset triggers
• Understand what Neuroplasticity is and how it relates to re-wiring the brain to grow in areas such as resilient, grit, optimism and forgiveness
• Acquire strategies to foster a growth mindset and practice four habits to cultivate a growth mindset in yourself

Presenter:

Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built robust leadership training curriculum to serve her clients.  Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.



Empathetic Leadership (Afternoon Session)
Leadership styles have shifted greatly over the last several decades, to allow for room to include Person-Centered Leadership models to support our workforce.  Please join this conversation to learn the tools and characteristics of Empathetic Leadership to support your response to the needs of your employees.  

Presenter:

  Erin Turner, LISW-S, is the Intensive Services Program Manager at Crossroads/Beacon Health in Lake County and Adjunct Faculty for Youngstown State School of Social Work Graduate Program. She has worked in community mental health settings for over 20 years as a volunteer, direct service provider, clinical supervisor and program manager. She has extensive experience working with children, adolescents, families and adults with a variety of mental health issues, including trauma, mood disorders and crisis situations. Erin specializes in community-based crisis intervention.   Erin has provided multiple trainings within the context of Social Work including, Risk Assessment, Trauma, Compassion Fatigue and Motivational Interviewing. 
 
Location: Cuyahoga Falls Library
2015 3rd St.
Cuyahoga Falls, OH 44221


Online Registration has closed for this event

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So You are a New Children’s Librarian Supervisor or you Want to be One?
12/5/2023

What do you need to know?  Children’s Supervisors juggle onboarding and supporting staff, scheduling staff, programming, and outreach…and a lot more.  Learn the basics you need to run a successful children’s department.

Learning Objectives:

• Learn the steps to successfully onboard new children’s staff and support them in their roles.
• Learn tips on creating a work schedule and a programming schedule that meets the needs of their community.
• Learn how to connect with community resources such as local schools, childcare centers, and nonprofit agencies.

Presenters:

Julia Boxler is the Youth Programming Manager at Cuyahoga County Public Library. In her role, she has led programming from birth to age 18 and has been an integral lead in a number of youth initiatives at CCPL. Julia’s work includes the expansion and re-imagination of homework services, the creation of a new avenue of programming to assist youth who struggle to meet the third-grade reading guarantee, the coordination of Parent Engagement programming, including a kindergarten readiness initiative, and the ongoing creation of partnerships with local organizations to support youth with special needs and their families.  Julia's ability to get the most out of her budget has provided the resources necessary to implement her various programs.

Maria Trivisonno is the Family Engagement Specialist for Cuyahoga County Public Library in suburban Cleveland, Ohio.  She started paging at CCPL when she was 16 years old and served as a children’s assistant, teen librarian, and children’s department head throughout the years.  Maria received a Laura Bush 21st Century “Youth Services, Librarians, and Museums—A New Vision of Learning” scholarship funded by the federal Institute for Museum and Library Services (IMLS) in Washington, D.C. to get her MLIS at Kent State University, graduating in 2011. She is a member of the advisory board of the Virginia Hamilton Conference on Multicultural Literature for Youth, is co-chair of ALSC’s Intellectual Freedom Committee, and the current chair of the Scott O’Dell Award for Historical Fiction.


 
Location: Online via Zoom

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So You are a New Children’s Librarian Supervisor or you Want to be One?
12/5/2023

Recorded 12/5/23

What do you need to know?  Children’s Supervisors juggle onboarding and supporting staff, scheduling staff, programming, and outreach…and a lot more.  Learn the basics you need to run a successful children’s department.

Learning Objectives:

• Learn the steps to successfully onboard new children’s staff and support them in their roles.
• Learn tips on creating a work schedule and a programming schedule that meets the needs of their community.
• Learn how to connect with community resources such as local schools, childcare centers, and nonprofit agencies.

Presenters:

Julia Boxler is the Youth Programming Manager at Cuyahoga County Public Library. In her role, she has led programming from birth to age 18 and has been an integral lead in a number of youth initiatives at CCPL. Julia’s work includes the expansion and re-imagination of homework services, the creation of a new avenue of programming to assist youth who struggle to meet the third-grade reading guarantee, the coordination of Parent Engagement programming, including a kindergarten readiness initiative, and the ongoing creation of partnerships with local organizations to support youth with special needs and their families.  Julia's ability to get the most out of her budget has provided the resources necessary to implement her various programs.

Maria Trivisonno is the Family Engagement Specialist for Cuyahoga County Public Library in suburban Cleveland, Ohio.  She started paging at CCPL when she was 16 years old and served as a children’s assistant, teen librarian, and children’s department head throughout the years.  Maria received a Laura Bush 21st Century “Youth Services, Librarians, and Museums—A New Vision of Learning” scholarship funded by the federal Institute for Museum and Library Services (IMLS) in Washington, D.C. to get her MLIS at Kent State University, graduating in 2011. She is a member of the advisory board of the Virginia Hamilton Conference on Multicultural Literature for Youth, is co-chair of ALSC’s Intellectual Freedom Committee, and the current chair of the Scott O’Dell Award for Historical Fiction.


 
Location: Online via Zoom

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Strategic Leadership
1/10/2024

This webinar is also part of the 2023-2024 Leadership Academy.

This Webinar will provide a brief overview of strategic leadership, provide you with tools to infuse strategic thinking into your library operations, and will discuss strategic leadership  in an ever changing world.
 
Learning objectives:

• Participants will learn the difference between strategy and leadership skills vs operations and management skills, and will understand the importance of weaving these critical skills together.
• Participants will learn several integral tools for infusing their management style with strategic thinking.
• Participants will discuss trends and potential impacts on future library operations

Presenter:

Paula Miller has served as Director/Administrator in four states –Baltimore County Public Library and Eastern Shore Regional Library (both MD), Pikes Peak Library District (CO), Westlake Porter Public Library (OH), and Dover Public Library (DE). Most recently, she molded BCPL’s role as a community hub and instrument of democracy, and she oversaw the development and opening of award-winning and state-of-the-art Library 21c in Colorado Springs. Enamored by libraries since her first shelving job at age 16 at Kent Free Library, she believes our public libraries are critical community resources that bring people together and that serve as bridges to opportunities in individuals’ lives. She is focused on identifying new and emerging needs, roles, and connections that keep our libraries relevant and effective.
 
Location: Online via Zoom

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Strategic Leadership
1/10/2024

Recorded 1/10/24
This webinar is also part of the 2023-2024 Leadership Academy.

This Webinar will provide a brief overview of strategic leadership, provide you with tools to infuse strategic thinking into your library operations, and will discuss strategic leadership  in an ever changing world.
 
Learning objectives:

• Participants will learn the difference between strategy and leadership skills vs operations and management skills, and will understand the importance of weaving these critical skills together.
• Participants will learn several integral tools for infusing their management style with strategic thinking.
• Participants will discuss trends and potential impacts on future library operations

Presenter:

Paula Miller has served as Director/Administrator in four states –Baltimore County Public Library and Eastern Shore Regional Library (both MD), Pikes Peak Library District (CO), Westlake Porter Public Library (OH), and Dover Public Library (DE). Most recently, she molded BCPL’s role as a community hub and instrument of democracy, and she oversaw the development and opening of award-winning and state-of-the-art Library 21c in Colorado Springs. Enamored by libraries since her first shelving job at age 16 at Kent Free Library, she believes our public libraries are critical community resources that bring people together and that serve as bridges to opportunities in individuals’ lives. She is focused on identifying new and emerging needs, roles, and connections that keep our libraries relevant and effective.
 
Location: Online via Zoom

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So, You Want to be a Manager?
1/25/2024

Have you ever wondered what it takes to be a manager? Have you wondered if you have what it takes to be a good leader? Are you interested in working now to develop the skills and abilities needed to be a good manager and leader? If so, this webinar will help you gain a clear understanding of what skills, abilities, and qualities a good manager needs. You will also have a chance to hear from a panel of supervisors from different types of libraries, at different management levels, and at different points in their management careers about their experiences and advice for people wanting to become a manager. 

Learning Objectives:

• You will learn what skills you will need to develop in order to be a good manager.
• You will learn the qualities and abilities needed in a manager.
• You will gain a sense of what it is like to be a manager or supervisor.
• You will get real-world advice and guidance from the panel of managers. 

Facilitator:
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over five years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.



Panel:

Andrea Wittmer, Head Librarian at The Ohio State University Mansfield Campus
Bromfield Library And Information Commons
Andrea is the librarian and director of The Bromfield Library and Information Commons where she serves The Ohio State University at Mansfield and North Central State College communities. She has innumerable creative pursuits and can be found engaging in those when she’s not at work.



Kim Garrett, Deputy Director at Warren-Trumbull County Public Library
With a passion for knowledge and a dedication to serving the community, Kim brings nearly 15 years of invaluable experience to the table. Having started her career as a youth services librarian, Kim has steadily climbed the ranks, exemplifying unwavering commitment to promoting literacy, fostering a love for learning, and expanding access to resources for all patrons. Her extensive expertise in library management, collection development, and innovative programming has been instrumental in transforming the libraries she has served into vibrant hubs for lifelong learning and cultural enrichment. 


Mariana Branch, Director at Kingsville Public Library 
Mariana has a unique background, having earned her bachelor's degree in Archaeology from Kent State University to become an "Accidental Librarian" in 2009 serving as library director for 14 ½ years. She is a member of the Association of Rural and Small Libraries, serves on the American Library Association's (ALA) Peggy Barber Tribute Grant Selection Committee, and demonstrated her commitment to her local community by serving on the United Way of Ashtabula County Board from 2015 to 2018.

Kathy Zappitello, Executive Director at Conneaut Public Library
In addition to her role as Executive Director, Kathy is a past president of ARSL, the Association for Rural & Small Libraries. With over 20 years of experience, she has displayed courageous commitment to leadership paired with a genuine passion for empowering others, all within the framework of rural library service.


Kaya Burgin, Loveland Branch Manager for Cincinnati and Hamilton County Public Library
Kaya received her Bachelor of Arts in History and Bachelor of Science in Education from Miami University and her MLIS from the University of Pittsburgh. In 2015, she was named an American Library Association Emerging Leader. Kaya believes libraries are places where people can come together and share their experiences with each other.
 
Location: Online via Zoom

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So, You Want to be a Manager?
1/25/2024

Recorded 1/25/24

Have you ever wondered what it takes to be a manager? Have you wondered if you have what it takes to be a good leader? Are you interested in working now to develop the skills and abilities needed to be a good manager and leader? If so, this webinar will help you gain a clear understanding of what skills, abilities, and qualities a good manager needs. You will also have a chance to hear from a panel of supervisors from different types of libraries, at different management levels, and at different points in their management careers about their experiences and advice for people wanting to become a manager. 

Learning Objectives:

• You will learn what skills you will need to develop in order to be a good manager.
• You will learn the qualities and abilities needed in a manager.
• You will gain a sense of what it is like to be a manager or supervisor.
• You will get real-world advice and guidance from the panel of managers. 

Facilitator:
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over five years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.



Panel:

Andrea Wittmer, Head Librarian at The Ohio State University Mansfield Campus
Bromfield Library And Information Commons
Andrea is the librarian and director of The Bromfield Library and Information Commons where she serves The Ohio State University at Mansfield and North Central State College communities. She has innumerable creative pursuits and can be found engaging in those when she’s not at work.



Kim Garrett, Deputy Director at Warren-Trumbull County Public Library
With a passion for knowledge and a dedication to serving the community, Kim brings nearly 15 years of invaluable experience to the table. Having started her career as a youth services librarian, Kim has steadily climbed the ranks, exemplifying unwavering commitment to promoting literacy, fostering a love for learning, and expanding access to resources for all patrons. Her extensive expertise in library management, collection development, and innovative programming has been instrumental in transforming the libraries she has served into vibrant hubs for lifelong learning and cultural enrichment. 


Mariana Branch, Director at Kingsville Public Library 
Mariana has a unique background, having earned her bachelor's degree in Archaeology from Kent State University to become an "Accidental Librarian" in 2009 serving as library director for 14 ½ years. She is a member of the Association of Rural and Small Libraries, serves on the American Library Association's (ALA) Peggy Barber Tribute Grant Selection Committee, and demonstrated her commitment to her local community by serving on the United Way of Ashtabula County Board from 2015 to 2018.

Kathy Zappitello, Executive Director at Conneaut Public Library
In addition to her role as Executive Director, Kathy is a past president of ARSL, the Association for Rural & Small Libraries. With over 20 years of experience, she has displayed courageous commitment to leadership paired with a genuine passion for empowering others, all within the framework of rural library service.


Kaya Burgin, Loveland Branch Manager for Cincinnati and Hamilton County Public Library
Kaya received her Bachelor of Arts in History and Bachelor of Science in Education from Miami University and her MLIS from the University of Pittsburgh. In 2015, she was named an American Library Association Emerging Leader. Kaya believes libraries are places where people can come together and share their experiences with each other.
 
Location: Online via Zoom

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Leading Through Transitions
2/14/2024

Change is never easy, but understanding the transition process that leads to adopting a change is a critical skill for library leaders.  This session will help you understand the stages of a transition process, where people get stuck (and how to help them if they do!), and how to develop strong team dynamics that support the change.  Drawing on the transition theory work of Bruce Feiler, William Bridges, and Susan Bridges, participants will deeply consider the elements of each stage of a transition and how to support themselves, their team, and their colleagues each step of the way, as well as how to head off tension and conflict along the way.  While change may never be easy, understanding the transition process that leads to change helps library leaders become more intentional and effective.

Learning Objectives:

• Gain skills to better communicate about change
• Navigate unintended consequences
• Ensure that the change sticks

Presenter:

Amanda Standerfer’s passion is helping libraries and nonprofit organizations advance so they can create meaningful impact in their communities. Since 2002, Amanda's consulting practice Fast Forward Libraries has worked with libraries and nonprofits on strategic planning, fundraising, organizational development, and capacity building. Amanda has 15 years of experience at various positions in public libraries, most recently as the Director of Community Engagement for The Urbana (IL) Free Library.  She also has 7 years of experience working in the philanthropy sector.  She has a BA and MA in History from Eastern Illinois University and a MLIS from the University of Illinois at Urbana-Champaign.
 
Location: Online
Via Zoom

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Leading Through Transitions
2/14/2024

Recorded 2/14/24

Change is never easy, but understanding the transition process that leads to adopting a change is a critical skill for library leaders.  This session will help you understand the stages of a transition process, where people get stuck (and how to help them if they do!), and how to develop strong team dynamics that support the change.  Drawing on the transition theory work of Bruce Feiler, William Bridges, and Susan Bridges, participants will deeply consider the elements of each stage of a transition and how to support themselves, their team, and their colleagues each step of the way, as well as how to head off tension and conflict along the way.  While change may never be easy, understanding the transition process that leads to change helps library leaders become more intentional and effective.

Learning Objectives:

• Gain skills to better communicate about change
• Navigate unintended consequences
• Ensure that the change sticks

Presenter:

Amanda Standerfer’s passion is helping libraries and nonprofit organizations advance so they can create meaningful impact in their communities. Since 2002, Amanda's consulting practice Fast Forward Libraries has worked with libraries and nonprofits on strategic planning, fundraising, organizational development, and capacity building. Amanda has 15 years of experience at various positions in public libraries, most recently as the Director of Community Engagement for The Urbana (IL) Free Library.  She also has 7 years of experience working in the philanthropy sector.  She has a BA and MA in History from Eastern Illinois University and a MLIS from the University of Illinois at Urbana-Champaign.
 
Location: Online
Via Zoom

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New Supervisors' Academy
2/22/2024

• The Academy is a blended course that runs from February through October and consists of 6 in-person workshops and 3 webinars.
• We recommend that you attend the Academy in its entirety in order to maximize your learning.
• Archives of live webinars will be available at your convenience for those attending the Academy in its entirety and experiencing a scheduling conflict.
• Live webinars will be available individually for registration for those NOT attending the Academy in its entirety.

• Learn how to create and build a cohesive team
• Learn the dos and don’ts of creating and maintaining trust
• Learn a step-by-step process for having difficult conversations

• Gain the confidence needed to lead proactively and make informed decisions. 
• Analyze potential scenarios, responses, and outcomes encountered in a supervisory role. 
• Participate in group activities and engage with peers to collaboratively explore and share insights, offer mutual support, and exchange best practices. 

• Valuing your own time
• Setting realistic priorities
• Delegating tasks effectively
• Recognizing and avoiding time wasters
• Taking Action
• Practical Tools

• Understanding the relevant legal landscape as related to leading and supervising employees;
• Recognizing inappropriate workplace behavior (e.g., misconduct, job performance deficiencies, harassment, tardiness and attendance);
• Knowing how to respond lawfully and effectively to inappropriate behaviors in the workplace
• Development of effective leadership and employee relations skills, particularly for new supervisors and those who have been promoted from within;
• Considering effective performance management and corrective action techniques.
• Developing effective documentation

• Learn how to present the current open position
• Develop a workable hiring strategy
• Understand how to determine which candidates to interview
• Practice steps and techniques to use in a behavioral based interview
• Recognize how to use silence effectively when interviewing.
• Learn how to uncover past personal and work behaviors.
• Utilize examples of past behaviors to predict future performance.
• Understand the importance and how to welcome newly hired employees

• Basic budgeting do’s and don’ts
• Prepare for the unexpected
• How to handle a mistake
• Understanding the bigger budgeting  picture 

• Achieve confidence and break free from self-doubt
• Find your voice to speak and act with assertiveness
• Build resilience and bounce back from setbacks

Location: Online and at various libraries


This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.

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Directors/Deputy Directors Virtual Networking Meeting
3/13/2024

Here is an opportunity to share your challenges and successes with other directors and deputy directors. This meeting will be held via Zoom, which is user-friendly for all devices.  You will receive a link in your confirmation email and a reminder 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Jonathan Harris.
Location: Online
Via Zoom

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Time Management Yours and Theirs
5/15/2024

This webinar is part of the 2024 New Supervisors Academy.

Time management is one of the most important skills that any manager/supervisor should have. Understanding, implementing, and following effective time management practices will help you accomplish more.
 
Learning objectives:

• Valuing your own time
• Setting realistic priorities
• Delegating tasks effectively
• Recognizing and avoiding time wasters
• Taking Action
• Practical Tools

Presenter:

Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 12 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organization and ALA’s Council Training and Engagement Committee. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.

 
Location: Online via Zoom

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Time Management Yours and Theirs
5/15/2024

Recorded 5/15/24

This webinar is part of the 2024 New Supervisors Academy.

Time management is one of the most important skills that any manager/supervisor should have. Understanding, implementing, and following effective time management practices will help you accomplish more.
 
Learning objectives:

• Valuing your own time
• Setting realistic priorities
• Delegating tasks effectively
• Recognizing and avoiding time wasters
• Taking Action
• Practical Tools

Presenter:

Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 12 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organization and ALA’s Council Training and Engagement Committee. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.

 
Location: Online via Zoom

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2024 Directors' Retreat: Fostering a Thriving Work Culture
5/23/2024 - 5/24/2024

We are excited to announce the 2024 Directors' Retreat:  Fostering a Thriving Work Culture.  We will be returning to the Punderson Manor Lodge & Conference Center this year. The retreat will kick off with a light breakfast on Thursday, May 23rd at 9:00 a.m. - the perfect time to catch up with your peers. The workshop will begin at 10 a.m. starting with Leading through Low-Morale Experiences: Recognizing Outcomes & Engaging Countermeasures.  The afternoon will focus on How to Talk so your Board will Listen: Education, Communication, and Transformation.  We will conclude the first day at 4:00 p.m. Dinner will be at 6:00 p.m. with the tradition of rich conversations to follow. The second day will start with breakfast at 8:00 a.m. followed by a program on Creating a Compassionate Workplace. We will conclude at noon with a quick lunch.

Thursday Morning, May 23rd:
Leading through Low-Morale Experiences: Recognizing Outcomes & Engaging Countermeasures
 
Low morale is detrimental to the health and well-being of employees, library organizations, and the communities they serve. Kaetrena Davis Kendrick has conducted extensive research on low-morale experiences in libraries, identifying various workplace behaviors, factors and events that can lead to employee disengagement, and revealing the systems and structures that enable organizational or interpersonal dysfunction or compromise how people lead. Join Kaetrena and Sunnie Scarpa, Library Director, to learn more about this important research and leave with actionable ideas that signal incremental systemic changes that will support a healthier work environment for all staff. The presenters will highlight established and emerging countermeasures for library workers, including promoting work-life balance, encouraging candid communication, and cultivating a supportive workplace culture that allows all employees to thrive. Brief pre-work is required for this event.

Presenters:

Kaetrena Davis Kendrick, MSLS earned her MSLS from the historic Clark Atlanta University School of Library and Information Studies. Her research interests include professionalism, ethics, racial and ethnic diversity in the LIS field, and the role of communities of practice in practical academic librarianship. She is co-editor of The Small and Rural Academic Library: Leveraging Resources and Overcoming Limitations (ACRL 2016) and author of two annotated bibliographies. In her daily and long-term work, Kendrick has transformed library programs, services, and culture via creativity, leadership, and advocacy. She is committed to centering well-being, creativity, and empathy in the workplace and promoting career clarity and rejuvenation to workers. In 2019, Kendrick was named the Association of College and Research Libraries Academic/Research Librarian of the Year. Learn more about her mission, coaching, and consultative services.

Sunnie Scarpa is the Director of the Wallingford Public Library, a vibrant library located in central Connecticut. She began her career as a Teen Librarian at the New Haven Free Public Library before serving as Head of Children's Services at the Wallingford Public Library for six years. She left in 2019 to accept her first Director role at the E.C. Scranton Memorial Library in Madison, CT, but was very pleased to return to lead her hometown library in 2023. Scarpa is passionate about the library field and loves to read/listen/talk and coach people on career advancement, management, and leadership topics.


Afternoon Session: 
How to Talk so your Board will Listen: Education, communication, and transformation

Communication is the key to all relationships and your relationship with your Board of Managers is no exception. Join Sunnie Scarpa, Director of the Wallingford Public Library in CT, to discuss tips and tricks for defining and strengthening your connection with your Board through education and communication. This session will include time for facilitated discussion and structured group work with your fellow library leaders.

Presenter:  
Sunnie Scarpa is the Director of the Wallingford Public Library

Friday, May 24th:
Creating a Compassionate Workplace
Compassion for yourself, staff, and patrons affects morale, productivity, finances, and satisfaction. Libraries are inherently caring communities and compassion can develop a space of psychological safety as well as mitigate compassion fatigue. Creating a compassionate workplace doesn’t have to be complicated or time consuming but may require a slight shift in focus.
 
In this interactive and reflective program, discover the science around compassion and simple techniques for cultivating compassion for yourself, others, and as a work culture.

• differentiate how compassion differs from pity, sympathy, and empathy
• connect how your self-care affects compassion
• design 2 strategies to boost compassion in your library

Presenter:

Laura Greco is a certified wellness coach, author, and speaker/trainer with a 20+ year background in nursing who helps professionals eliminate burnout, manage stress, create life balance, and rekindle their sense of purpose and joy. She believes that self-care (body, mind, and spirit) is the basis for well-being and that we all have the capacity to make positive lifestyle changes. Her books include Wellness Made Simple, and Wellness Made Simple-for Residents. For more information please visit her website
www.YouBloomWellness.com .

Laura has a BSN (University of Michigan), Master in Adult Education (Penn State), trainings from HeartMath and the Mass General Benson Henry Mind Body Institute, and certifications in wellness coaching from both Wellcoaches and Center for Credentialing and Education.
 
Location: Punderson Manor Lodge & Conference Center
11755 Kinsman Road
Newbury, OH 44065

There are currently 16 spots remaining out of 36

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Prioritizing Self-Care for Management
9/4/2024

In our roles as supervisors and leaders, the importance of self-care is often acknowledged but frequently overlooked. Our attention is dedicated to managing our organizations, supporting our employees, and achieving our objectives. Neglecting personal well-being can detrimentally impact our teams, whereas embracing a regimen of healthy self-care can significantly enhance our effectiveness and that of our employees. Recognizing the importance of self-care is a key characteristic of effective leaders. This session will guide you in identifying when to shift your focus inward and provide essential insights into the questions to ask to begin prioritizing self-care. 
 
Presenter: 
Ragan Snead, Executive Director, Northeast Ohio Regional Library System


 
Location: Online via Zoom

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Prioritizing Self-Care for Management
9/4/2024

Recorded 9/4/24

In our roles as supervisors and leaders, the importance of self-care is often acknowledged but frequently overlooked. Our attention is dedicated to managing our organizations, supporting our employees, and achieving our objectives. Neglecting personal well-being can detrimentally impact our teams, whereas embracing a regimen of healthy self-care can significantly enhance our effectiveness and that of our employees. Recognizing the importance of self-care is a key characteristic of effective leaders. This session will guide you in identifying when to shift your focus inward and provide essential insights into the questions to ask to begin prioritizing self-care. 
 
Presenter: 
Ragan Snead, Executive Director, Northeast Ohio Regional Library System


 
Location: Online via Zoom

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Directors/Deputy Directors Virtual Networking Meeting
10/2/2024

Here is an opportunity to share your challenges and successes with other directors and deputy directors. This meeting will be held via Zoom, which is user-friendly for all devices.  You will receive a link in your confirmation email and a reminder 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Jonathan Harris.
Location: Online
Via Zoom

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2024-2025 Leadership Academy
10/10/2024

• The Academy is a blended course which runs from October through May and consists of 5 face-to-face workshops, 3 webinars.
• We recommend that you attend the Academy in its entirety in order to maximize your learning
• Archives of live webinars will be available at your convenience for those attending the Academy in its entirety and experiencing a scheduling conflict
• Live webinars will be available individually for registration for those NOT attending the Academy in its entirety

• Better understand themselves
• Appreciate and value differences in perspective and approach
• Adapt to the unique needs of each person or situation they encounter
• Connect with colleagues through the Catalyst platform
• Gain access tips to help work better with different DiSC styles in a variety of situations

• Define emotional intelligence and describe the 5 elements of it
• Explain the benefits of emotional intelligence in the workplace
• Describe 4 ways you can improve EI
• Identify personal areas for improvement (and resources for working on them)

• H: Honor Diversity
• A: Align Goals
• R: Regular Communication
• M: Mutual Trust & Mentorship
• O: Operational Efficiency
• N: Neutralize Conflict
• Y: Yield to Feedback

• Participants will learn the difference between strategy and leadership skills vs operations and management skills, and will understand the importance of weaving these critical skills together.
• Participants will learn several integral tools for infusing their management style with strategic thinking.
• Participants will discuss trends emanating from the pandemic and discuss potential impacts on future library operations

• Communication techniques for communicating with upper management and employees
• Prioritizing tasks and setting goals
• Performance evaluation strategies: How to better give and receive feedback
• Time management concerns: How to organize and prioritize your time to meet multiple (and sometimes competing) goals
• Planning and organizing meetings from "the middle"

• Gain skills to better communicate about change
• Navigate unintended consequences
• Ensure that the change sticks

• Understand the vital role teams play in organizational development and job satisfaction
• Understand the team development model and how to use it with teams
• How to increase job engagement through team connection
• Keys for developing team strengths

• Understand the impact of pride and entitlement on organizational culture and accountability.
• Recognize signs and symptoms of entitlement and pride in themselves and their employees.
• Explore root causes that contribute to entitlement and pride, such as upbringing, societal influences, and organizational culture.
• Learn practical strategies for addressing entitlement and pride.
• Discover actionable steps and techniques for promoting a culture of humility, empathy, and accountability in the workplace.

• Identify the difference of a fixed mindset vs. growth mindset, take a self-assessment to determine your mindset
• Realize the importance and define five characteristics of a growth mindset workplace and its’ impact on goal setting and feedback
• Learn the two biggest obstacles to organizational growth mindset and how to overcome them
• Recognize the three common misconceptions that contribute to a false growth mindset and spot your fixed-mindset triggers
• Understand what Neuroplasticity is and how it relates to re-wiring the brain to grow in areas such as resilient, grit, optimism and forgiveness
• Acquire strategies to foster a growth mindset and practice four habits to cultivate a growth mindset in yourself

Location: Cuyahoga Falls Library
2015 3rd St.
Cuyahoga Falls, OH 44221


This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.

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Management in Harmony
12/5/2024

Recorded 12/45/24

"Management in Harmony" is an enlightening and engaging webinar that delves into the art of cultivating a management team that operates in perfect harmony. In today's dynamic library landscape, the success of an organization often hinges on how effectively its management functions as a cohesive unit. This webinar aims to provide participants with invaluable insights and actionable strategies to foster a culture of collaboration, effective communication, and synergy within their management teams.
 
Attendees will learn the key principles and practices that enable managers from diverse backgrounds and departments to align their goals, work seamlessly together, and drive organizational success. Throughout "Management in Harmony," participants will discover 7 key strategies that focus on the importance of aligning departmental objectives, building strong inter-departmental relationships, and establishing clear communication channels. Whether you're an experienced manager looking to enhance your team's cohesion or a new or aspiring leader seeking to unlock the full potential of your management cadre, this webinar promises to equip you with the tools and knowledge needed to create a management team that harmoniously navigates challenges, maximizes opportunities, and ultimately propels your organization toward its strategic objectives.
 
Join presenters from the Warren-Trumbull County Public Library System, Kim Garrett, Deputy Director, and Sarah Everly, Mobile Library Services Manager, for an illuminating session where you'll learn how to orchestrate your management team to perform in perfect harmony, driving excellence and innovation across your organization.
 

• H: Honor Diversity
• A: Align Goals
• R: Regular Communication
• M: Mutual Trust & Mentorship
• O: Operational Efficiency
• N: Neutralize Conflict
• Y: Yield to Feedback

Presenters:

Kim Garret, Deputy Director for the Warren-Trumbull County Public Library System
With a passion for knowledge and a dedication to serving the community, Kim Garrett, Deputy Director for the Warren-Trumbull County Public Library System, brings nearly 15 years of invaluable experience to the table. Having started her career as a youth services librarian, Kim has steadily climbed the ranks, exemplifying unwavering commitment to promoting literacy, fostering a love for learning, and expanding access to resources for all patrons. Her extensive expertise in library management, collection development, and innovative programming has been instrumental in transforming the libraries she has served into vibrant hubs for lifelong learning and cultural enrichment. As a leader in Ohio’s public libraries, Kim continues to champion the role of libraries as vital community assets, shaping the future of our industry and ensuring that libraries remains a beacon of knowledge and enlightenment for years to come.

Sarah Everly, Mobile Library Services Manager, Warren-Trumbull County Public Library System
Sarah's main focus is serving individuals who face barriers accessing traditional brick and mortar locations. She does so by providing bookmobile service and Library-by-Mail service as the Mobile Library Services manager at the Warren-Trumbull County Public Library in northeast Ohio.
As a former Peace Corps Volunteer, providing access to information and working collaboratively with others give her immense gratification. Everly has established two successful bi-weekly book clubs for and with adults with developmental disabilities and she has initiated a wonderfully successful (and fun!) partnership with the local state park (Mosquito Lake) to provide nature-centered programming paired with live animal demonstrations and a story time at the bookmobile. Everly continually seeks ways to expand bookmobile service and effectively utilize our time on the road.
Location: Online via Zoom

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Management in Harmony
12/5/2024

"Management in Harmony" is an enlightening and engaging webinar that delves into the art of cultivating a management team that operates in perfect harmony. In today's dynamic library landscape, the success of an organization often hinges on how effectively its management functions as a cohesive unit. This webinar aims to provide participants with invaluable insights and actionable strategies to foster a culture of collaboration, effective communication, and synergy within their management teams.
 
Attendees will learn the key principles and practices that enable managers from diverse backgrounds and departments to align their goals, work seamlessly together, and drive organizational success. Throughout "Management in Harmony," participants will discover 7 key strategies that focus on the importance of aligning departmental objectives, building strong inter-departmental relationships, and establishing clear communication channels. Whether you're an experienced manager looking to enhance your team's cohesion or a new or aspiring leader seeking to unlock the full potential of your management cadre, this webinar promises to equip you with the tools and knowledge needed to create a management team that harmoniously navigates challenges, maximizes opportunities, and ultimately propels your organization toward its strategic objectives.
 
Join presenters from the Warren-Trumbull County Public Library System, Kim Garrett, Deputy Director, and Sarah Everly, Mobile Library Services Manager, for an illuminating session where you'll learn how to orchestrate your management team to perform in perfect harmony, driving excellence and innovation across your organization.
 

• H: Honor Diversity
• A: Align Goals
• R: Regular Communication
• M: Mutual Trust & Mentorship
• O: Operational Efficiency
• N: Neutralize Conflict
• Y: Yield to Feedback

Presenters:

Kim Garret, Deputy Director for the Warren-Trumbull County Public Library System
With a passion for knowledge and a dedication to serving the community, Kim Garrett, Deputy Director for the Warren-Trumbull County Public Library System, brings nearly 15 years of invaluable experience to the table. Having started her career as a youth services librarian, Kim has steadily climbed the ranks, exemplifying unwavering commitment to promoting literacy, fostering a love for learning, and expanding access to resources for all patrons. Her extensive expertise in library management, collection development, and innovative programming has been instrumental in transforming the libraries she has served into vibrant hubs for lifelong learning and cultural enrichment. As a leader in Ohio’s public libraries, Kim continues to champion the role of libraries as vital community assets, shaping the future of our industry and ensuring that libraries remains a beacon of knowledge and enlightenment for years to come.

Sarah Everly, Mobile Library Services Manager, Warren-Trumbull County Public Library System
Sarah's main focus is serving individuals who face barriers accessing traditional brick and mortar locations. She does so by providing bookmobile service and Library-by-Mail service as the Mobile Library Services manager at the Warren-Trumbull County Public Library in northeast Ohio.
As a former Peace Corps Volunteer, providing access to information and working collaboratively with others give her immense gratification. Everly has established two successful bi-weekly book clubs for and with adults with developmental disabilities and she has initiated a wonderfully successful (and fun!) partnership with the local state park (Mosquito Lake) to provide nature-centered programming paired with live animal demonstrations and a story time at the bookmobile. Everly continually seeks ways to expand bookmobile service and effectively utilize our time on the road.
Location: Online via Zoom

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Strategic Leadership
1/22/2025

This webinar is also part of the 2024-2025 Leadership Academy.

This Webinar will provide a brief overview of strategic leadership, provide you with tools to infuse strategic thinking into your library operations, and will discuss strategic leadership  in an ever changing world.
 
Learning objectives:

• Participants will learn the difference between strategy and leadership skills vs operations and management skills, and will understand the importance of weaving these critical skills together.
• Participants will learn several integral tools for infusing their management style with strategic thinking.
• Participants will discuss trends and potential impacts on future library operations

Presenter:

Paula Miller has served as Director/Administrator in four states –Baltimore County Public Library and Eastern Shore Regional Library (both MD), Pikes Peak Library District (CO), Westlake Porter Public Library (OH), and Dover Public Library (DE). Most recently, she molded BCPL’s role as a community hub and instrument of democracy, and she oversaw the development and opening of award-winning and state-of-the-art Library 21c in Colorado Springs. Enamored by libraries since her first shelving job at age 16 at Kent Free Library, she believes our public libraries are critical community resources that bring people together and that serve as bridges to opportunities in individuals’ lives. She is focused on identifying new and emerging needs, roles, and connections that keep our libraries relevant and effective.
 
Location: Online via Zoom

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Strategic Leadership
1/22/2025

Recorded 1/22/25

This webinar is also part of the 2024-2025 Leadership Academy.

This Webinar will provide a brief overview of strategic leadership, provide you with tools to infuse strategic thinking into your library operations, and will discuss strategic leadership  in an ever changing world.
 
Learning objectives:

• Participants will learn the difference between strategy and leadership skills vs operations and management skills, and will understand the importance of weaving these critical skills together.
• Participants will learn several integral tools for infusing their management style with strategic thinking.
• Participants will discuss trends and potential impacts on future library operations

Presenter:

Paula Miller has served as Director/Administrator in four states –Baltimore County Public Library and Eastern Shore Regional Library (both MD), Pikes Peak Library District (CO), Westlake Porter Public Library (OH), and Dover Public Library (DE). Most recently, she molded BCPL’s role as a community hub and instrument of democracy, and she oversaw the development and opening of award-winning and state-of-the-art Library 21c in Colorado Springs. Enamored by libraries since her first shelving job at age 16 at Kent Free Library, she believes our public libraries are critical community resources that bring people together and that serve as bridges to opportunities in individuals’ lives. She is focused on identifying new and emerging needs, roles, and connections that keep our libraries relevant and effective.
 
Location: Online via Zoom

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Leading from the Middle: Managing Up and Down Simultaneously
2/12/2025

This is part of the 2024-2025 Leadership Academy.

Do you have more than one boss at your library? Do you have lots of responsibility but little authority? Are you working between multiple departments? Are you looking to improve your communication skills with your managers and your direct reports? If you said yes to any of these questions then this webinar can help you communicate better and manage up, and down. 

Learning Objectives:

• Communication techniques for communicating with upper management and employees
• Prioritizing tasks and setting goals
• Performance evaluation strategies: How to better give and receive feedback
• Time management concerns: How to organize and prioritize your time to meet multiple (and sometimes competing) goals
• Planning and organizing meetings from "the middle"

Presenter:

Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie is the author of four books: Teen Fandom and Geek Programming (2018), Digital Citizenship: Teaching and Practice from the Field (2019), Serving Teens and Adults on the Autism Spectrum: A Guide for Libraries (2020), and Becoming a Digital Parent: A Practical Guide to Help Families Navigate Technology (2021). She is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others. 
 
Location: Online via Zoom

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Leading from the Middle: Managing Up and Down Simultaneously
2/12/2025

Recorded 2/12/25

Do you have more than one boss at your library? Do you have lots of responsibility but little authority? Are you working between multiple departments? Are you looking to improve your communication skills with your managers and your direct reports? If you said yes to any of these questions then this webinar can help you communicate better and manage up, and down. 

Learning Objectives:

• Communication techniques for communicating with upper management and employees
• Prioritizing tasks and setting goals
• Performance evaluation strategies: How to better give and receive feedback
• Time management concerns: How to organize and prioritize your time to meet multiple (and sometimes competing) goals
• Planning and organizing meetings from "the middle"

Presenter:

Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie is the author of four books: Teen Fandom and Geek Programming (2018), Digital Citizenship: Teaching and Practice from the Field (2019), Serving Teens and Adults on the Autism Spectrum: A Guide for Libraries (2020), and Becoming a Digital Parent: A Practical Guide to Help Families Navigate Technology (2021). She is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others. 
 
Location: Online via Zoom

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New Supervisors' Academy
2/26/2025

• The Academy is a blended course that runs from February through October and consists of 6 in-person workshops and 3 webinars.
• We recommend that you attend the Academy in its entirety in order to maximize your learning.
• Archives of live webinars will be available at your convenience for those attending the Academy in its entirety and experiencing a scheduling conflict.
• Live webinars will be available individually for registration for those NOT attending the Academy in its entirety.

• Valuing your own time
• Setting realistic priorities
• Delegating tasks effectively
• Recognizing and avoiding time wasters
• Taking Action
• Practical Tools

• Understanding the relevant legal landscape as related to leading and supervising employees;
• Recognizing inappropriate workplace behavior (e.g., misconduct, job performance deficiencies, harassment, tardiness and attendance);
• Knowing how to respond lawfully and effectively to inappropriate behaviors in the workplace
• Development of effective leadership and employee relations skills, particularly for new supervisors and those who have been promoted from within;
• Considering effective performance management and corrective action techniques.
• Developing effective documentation

• Basic budgeting do’s and don’ts
• Prepare for the unexpected
• How to handle a mistake
• Understanding the bigger budgeting  picture 

Location: At Various Libraries and Online


This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.

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Non-Partisan Coalition Building and Advocacy for Libraries
4/1/2025

In this climate, what does the future of the field look like? How can we better build coalitions and advocate for libraries? 

Please join us for a meeting-of-the-minds discussion in Kent State University’s Reinberger Children’s Library Center on April 1, from 10 -12 pm.
Location: Kent State University-School of Information
Reinberger Children's Library Center
Kent, OH 44242

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Quiet Leadership: Foster your identity as an introverted or quiet leader to inspire beyond words
4/17/2025

The ideals set upon leaders puts pressure on the typical introvert to be someone they are not, which can lead to anxiety and avoidance or pursuing higher positions. But being a quiet leader challenges extroverted norms and expectations. Quiet leadership combats the idea to be a successful leader you have to be loud and promotes a healthier and more successful working environment. Through modesty, humility and action, quiet leaders focus on individual aspirations and talents, inspiring others through guidance, encouragement, and authenticity.
 
Learning Objectives:

• Identify stereotypes that plague leadership expectations
• Learn how to influence others without changing who you are
• Discover how being a quiet leader is compassionate and promotes understanding
• Develop skill in creating work environments that inspires collaboration

Presenter:

Jennifer Blair is the Head of User Services and Assistant Professor at Azusa Pacific University. Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and computer literacy. Jennifer holds a B.A. in Graphic Design, a M.A in Education with an emphasis in Educational Multimedia, and a M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for students.
Location: Online via Zoom

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Quiet Leadership: Foster your identity as an introverted or quiet leader to inspire beyond words
4/17/2025

Recorded 4/17/25

The ideals set upon leaders puts pressure on the typical introvert to be someone they are not, which can lead to anxiety and avoidance or pursuing higher positions. But being a quiet leader challenges extroverted norms and expectations. Quiet leadership combats the idea to be a successful leader you have to be loud and promotes a healthier and more successful working environment. Through modesty, humility and action, quiet leaders focus on individual aspirations and talents, inspiring others through guidance, encouragement, and authenticity.
 
Learning Objectives:

• Identify stereotypes that plague leadership expectations
• Learn how to influence others without changing who you are
• Discover how being a quiet leader is compassionate and promotes understanding
• Develop skill in creating work environments that inspires collaboration

Presenter:

Jennifer Blair is the Head of User Services and Assistant Professor at Azusa Pacific University. Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and computer literacy. Jennifer holds a B.A. in Graphic Design, a M.A in Education with an emphasis in Educational Multimedia, and a M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for students.
Location: Online via Zoom

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2025 Directors’ Retreat: Working Through Uncertainty – Strategies for Adaptation and Support
5/22/2025 - 5/23/2025

We are excited to announce the 2025 Directors' Retreat: Working Through Uncertainty – Strategies for Adaptation and Support . We will be returning to the Punderson Manor Lodge & Conference Center this year. The retreat will kick off with a light breakfast on Thursday, May 22nd at 9:00 a.m. - the perfect time to catch up with your peers. The workshop will begin at 10 a.m. starting with Pursuing Inclusion in an Anti-DEI Political Climate. The afternoon will focus on working in these uncertain times and how to take care of yourself and support your staff. We will conclude the first day at 4:00 p.m. Dinner will be at 6:00 p.m. with the tradition of rich conversations to follow. The second day will start with breakfast at 8:00 a.m. followed by a Facilitated Discussion: Turning Insights into Action. We will conclude at noon with a quick lunch.

Thursday Morning, May 22nd:

Pursuing Inclusion in an Anti-DEI Political Climate
As political headwinds shift and Diversity, Equity, and Inclusion (DEI) efforts become subject to new restrictions, some organizations are left wondering what actions they are and are not allowed to take. In this session, we take a look at the current political landscape & legal realities facing DEI work. Participants will examine what effective DEI work is and is not and will how Diversity, Equity, and Inclusion efforts should raise the tide for all. The session will cover some common pushback & misconceptions about DEI efforts. Finally, participants will discuss how various elements of Diversity, Equity, and Inclusion realistically fit into their efforts to create healthy organizations. 

Learning Objectives:

• Review the current political landscape & legal realities facing DEI work
• Examine what effective DEI work is and is not
• Discuss common pushback & misconceptions about DEI efforts

Presenter:

Mark Swaim-Fox, President and CEO, The Diversity Center of Northeast Ohio
Mark Swaim-Fox has spent the last 18 years as the Executive Director of the Cleveland chapter of Facing History & Ourselves, a national nonprofit organization that uses lessons of history to challenge teachers and their students to stand up to bigotry and hate.  He was responsible for strategic planning, programming, external relationship building, fundraising, and team development. 

Mark also serves as the Chairperson of the Ohio Holocaust and Genocide Memorial and Education Commission, which consists of 15 members who are appointed by the Governor. 

Mark began his career as a history teacher and is deeply committed to education.  Mark joined The Diversity Center of Northeast Ohio in September 2024 and is passionate about the Diversity Center's work, which is committed to creating communities where all people are connected, respected, and valued. 

Afternoon Session: Workplace Wellness
In today’s ever-changing work environment, managing stress, uncertainty, and mental well-being is more important than ever. This presentation will explore strategies for maintaining your own mental health, supporting employees’ well-being, and fostering a resilient workplace culture. Attendees will gain practical tools to navigate heightened stressors, promote open conversations about mental health, and implement workplace wellness practices that benefit both individuals and organizations.

Learning Objectives:

• Recognize and Manage Personal Stressors – Identify common workplace stressors and learn strategies to maintain personal mental well-being.
• Support Employee Mental Health – Develop skills to foster a supportive work environment, recognize signs of mental health challenges in employees, and provide appropriate resources and accommodations.
• Build Resilience and Workplace Wellness Strategies – Implement practical techniques to create a culture of wellness and improve team morale.

Presenter:  Katie Jenkins, Executive Director, NAMI Greater Cleveland
Katie Jenkins is a passionate mental health advocate, experienced public servant, lifelong student, and mother.

Her extensive professional background includes roles spanning every area of the mental health sector. Katie's guiding principle is rooted in empathy, compassion, and the belief that everyone deserves a high-level quality of life. She is dedicated to breaking down barriers and ensuring that no one faces their challenges alone.

Katie currently serves as a Vice-Chair of NAMI National's Executive Director Council's Executive Committee and is Chair of the NE Ohio Hub Steering Committee of the Mental Health and Addiction Advocacy Coalition. Katie is also a proud board member of R.A.K.E.

In May 2024, Katie graduated from Youngstown State University with a Master of Social Work and is a licensed social worker through the State of Ohio. She currently holds a Bachelor of Arts in Environmental Studies, Master of Public Administration, and a Chemical Dependency Counselor Assistant license.

Friday, May 23rd:

Sharing Your Library’s Story
We all know libraries do amazing work. Unfortunately, they are often called upon to do that work with less and less. As a library director one of your primary responsibilities is to share the value of your library with stakeholders and ensure that everyone in your community understands the benefits that libraries offer. In this session we’ll discuss how you can use data, data visualization, storytelling, and the simple act of listening to uncover key strategies for effectively communicating what your library does and why it matters.

Presenter:  Jeff Regensburger is currently a Library Consultant and LSTA Coordinator at the State Library of Ohio. In that capacity, he administers the State Libraries' Grants to States LSTA funds and assists libraries who have been awarded LSTA funding. Prior to that, Jeff served 25 years at Worthington Libraries including time as an Adult Services Librarian, Supervisor, and 12 years as a Library Manager. Over the course of his career, Jeff has served on the State Library’s LSTA Advisory Council, OPLIN’s Content Advisory Committee, and OLC’s Management and Administration Division. Currently, Jeff serves on the Library Leadership Ohio Planning Committee and the ILEAD Ohio Planning Team.

Facilitated Discussion: Turning Insights into Action
Wrap up the 2025 Director's Retreat with an engaging discussion led by Ragan Snead, Executive Director of the Northeast Ohio Regional Library System. This session will provide an opportunity to reflect on key takeaways from the retreat and collaborate with peers to identify actionable steps you can implement at your library.

Location: Punderson Manor Lodge & Conference Center
11755 Kinsman Road
Newbury, OH 44065

There are currently 15 spots remaining out of 35

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Quiet Leadership 2.0: Distinguish your leadership capabilities, build confidence, and pathways to find support as a quiet leader
6/18/2025

Quiet leadership challenges the extroverted norms and expectations. As an extension of the popular webinar Quiet Leadership, Quiet leadership 2.0 takes it a step further by discussing healthy and successful working environments for the quiet leader. Participants will be challenged to build their leadership skills and aspirations to further inhibit leadership confidence. This webinar will focus on implementing leadership models according to type and is ideal for the emerging or intermediate leader.

Learning Objectives:

• Apply introvert types such as social, thinking, anxious, and restrained
• Acquire pathways of support via mentorship and partnership
• Advance your skill in implementing leadership models
• Increase your quiet leadership strengths by identifying and applying growth areas

Presenter:

Jennifer Blair is the Head of User Services and Assistant Professor at Azusa Pacific University. Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and computer literacy. Jennifer holds a B.A. in Graphic Design, a M.A in Education with an emphasis in Educational Multimedia, and a M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for students.
Location: Online via Zoom

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Quiet Leadership 2.0: Distinguish your leadership capabilities, build confidence, and pathways to find support as a quiet leader
6/18/2025

Recorded 6/18/25

Quiet leadership challenges the extroverted norms and expectations. As an extension of the popular webinar Quiet Leadership, Quiet leadership 2.0 takes it a step further by discussing healthy and successful working environments for the quiet leader. Participants will be challenged to build their leadership skills and aspirations to further inhibit leadership confidence. This webinar will focus on implementing leadership models according to type and is ideal for the emerging or intermediate leader.

Learning Objectives:

• Apply introvert types such as social, thinking, anxious, and restrained
• Acquire pathways of support via mentorship and partnership
• Advance your skill in implementing leadership models
• Increase your quiet leadership strengths by identifying and applying growth areas

Presenter:

Jennifer Blair is the Head of User Services and Assistant Professor at Azusa Pacific University. Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and computer literacy. Jennifer holds a B.A. in Graphic Design, a M.A in Education with an emphasis in Educational Multimedia, and a M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for students.
Location: Online via Zoom

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Lead with Clarity: Intentional Communication for Library Supervisors
9/10/2025

Supervisors and leaders set the tone for communication in the workplace. This webinar focuses on strengthening leadership communication through intentional dialogue, supportive feedback, and responsive listening. You will learn how to reduce communication apprehension (for you and your staff), navigate challenging conversations with empathy and clarity, and foster a culture of open, respectful feedback.

Learning Objectives:

• Recognize and address communication apprehension to foster a more open communication environment.
• Use intentional communication techniques to give developmental and appreciative feedback effectively.
• Model and promote active listening to support staff engagement and conflict management.

Presenter:

Dr. Stevie M. Munz is an award-winning teacher and researcher with 13+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a published author, her work appears in numerous peer-reviewed publications and popular press outlets.

As a communication expert, she is passionate about developing your communication power skills. From public speaking to relationship communication, conflict, group communication, and so much more—Dr. Munz supports you in transforming your personal and professional communication life!

 
Location: Online via Zoom

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Lead with Clarity: Intentional Communication for Library Supervisors
9/10/2025

Recorded 9/10/25

Supervisors and leaders set the tone for communication in the workplace. This webinar focuses on strengthening leadership communication through intentional dialogue, supportive feedback, and responsive listening. You will learn how to reduce communication apprehension (for you and your staff), navigate challenging conversations with empathy and clarity, and foster a culture of open, respectful feedback.

Learning Objectives:

• Recognize and address communication apprehension to foster a more open communication environment.
• Use intentional communication techniques to give developmental and appreciative feedback effectively.
• Model and promote active listening to support staff engagement and conflict management.

Presenter:

Dr. Stevie M. Munz is an award-winning teacher and researcher with 13+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a published author, her work appears in numerous peer-reviewed publications and popular press outlets.

As a communication expert, she is passionate about developing your communication power skills. From public speaking to relationship communication, conflict, group communication, and so much more—Dr. Munz supports you in transforming your personal and professional communication life!

 
Location: Online via Zoom

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2025-2026 Leadership Academy
10/1/2025

• The Academy is a blended course which runs from October through May and consists of 5 face-to-face workshops, plus 3 webinars.
• We recommend that you attend the Academy in its entirety in order to maximize your learning
• Archives of live webinars will be available at your convenience for those attending the Academy in its entirety and experiencing a scheduling conflict
• Live webinars will be available individually for registration for those NOT attending the Academy in its entirety

• Better understand themselves
• Appreciate and value differences in perspective and approach
• Adapt to the unique needs of each person or situation they encounter
• Connect with colleagues through the Catalyst platform
• Gain access tips to help work better with different DiSC styles in a variety of situations

• Define emotional intelligence and describe the 5 elements of it
• Explain the benefits of emotional intelligence in the workplace
• Describe 4 ways you can improve EI
• Identify personal areas for improvement (and resources for working on them)

• Participants will learn the difference between strategy and leadership skills vs operations and management skills, and will understand the importance of weaving these critical skills together.
• Participants will learn several integral tools for infusing their management style with strategic thinking.
• Participants will discuss trends emanating from the pandemic and discuss potential impacts on future library operations

• Communication techniques for communicating with upper management and employees
• Prioritizing tasks and setting goals
• Performance evaluation strategies: How to better give and receive feedback
• Time management concerns: How to organize and prioritize your time to meet multiple (and sometimes competing) goals
• Planning and organizing meetings from "the middle"

• Gain skills to better communicate about change
• Navigate unintended consequences
• Ensure that the change sticks

• Understand the vital role teams play in organizational development and job satisfaction
• Understand the team development model and how to use it with teams
• How to increase job engagement through team connection
• Keys for developing team strengths

• Understand the impact of pride and entitlement on organizational culture and accountability.
• Recognize signs and symptoms of entitlement and pride in themselves and their employees.
• Explore root causes that contribute to entitlement and pride, such as upbringing, societal influences, and organizational culture.
• Learn practical strategies for addressing entitlement and pride.
• Discover actionable steps and techniques for promoting a culture of humility, empathy, and accountability in the workplace.

• Identify the difference of a fixed mindset vs. growth mindset, take a self-assessment to determine your mindset
• Realize the importance and define five characteristics of a growth mindset workplace and its’ impact on goal setting and feedback
• Learn the two biggest obstacles to organizational growth mindset and how to overcome them
• Recognize the three common misconceptions that contribute to a false growth mindset and spot your fixed-mindset triggers
• Understand what Neuroplasticity is and how it relates to re-wiring the brain to grow in areas such as resilient, grit, optimism and forgiveness
• Acquire strategies to foster a growth mindset and practice four habits to cultivate a growth mindset in yourself

Location: Twinsburg Public Library
10050 Ravenna Rd.
Twinsburg, OH 44087


This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.

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Directors/Deputy Directors Active Learning Community Meeting
10/8/2025

We’re excited to unveil a fresh approach to professional connection and collaboration. Our traditional networking meetings are now Active Learning Communities—dynamic spaces designed for shared learning, real conversation, and practical support.

Join your peers to exchange ideas, celebrate successes, and discover new solutions to common challenges. You'll also get a guided introduction to our new message boards, which will help keep the conversation going long after the meeting ends.

This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your confirmation email a reminder 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Melissa Lattanzi.

Location: Online
Via Zoom

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Holding My Own: Lessons Learned as a Neurodivergent Library Leader
10/21/2025

Neurodivergent librarians face unique challenges in the workplace, particularly as they climb the leadership ladder. In this honest and straightforward conversation rooted in her real-world experiences, Librarian and Accessibility Consultant Renee Grassi discusses lessons learned, navigating her nearly twenty years in libraries and thirteen years in management and administration. Whether you are a neurodivergent library leader yourself or supervise one as a Board Trustee, Director, or Manager, leave this presentation with new perspectives about the strengths and challenges of your neurodivergent peers and recommendations for advocacy and support. 

Learning Objectives:

• Attendees will increase awareness about relevant language and information to discuss disabilities and neurodiversity through the lens of the speaker’s personal lived experiences.
• Attendees will understand the benefits of a strengths-based person-centered approach to supporting, managing, and supervising neurodivergent library leaders. 
• “Attendees who identify as neurodivergent will leave with at least 5 strategies to assist themselves with being a neurodivergent leader.

Presenter:

Renee Grassi, Librarian and Accessibility Consultant Speaker
Librarian, author, trainer, administrator, teacher, and consultant Renee Grassi is an advocate for equity, diversity, inclusion, and accessibility in libraries, schools, and communities. As a neurodivergent librarian herself, Renee has worked in public libraries for nearly twenty years, developing award-winning library initiatives that welcome, support, and welcome disabled re
Location: Online via Zoom

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Holding My Own: Lessons Learned as a Neurodivergent Library Leader
10/21/2025

Recorded 10/21/25

Neurodivergent librarians face unique challenges in the workplace, particularly as they climb the leadership ladder. In this honest and straightforward conversation rooted in her real-world experiences, Librarian and Accessibility Consultant Renee Grassi discusses lessons learned, navigating her nearly twenty years in libraries and thirteen years in management and administration. Whether you are a neurodivergent library leader yourself or supervise one as a Board Trustee, Director, or Manager, leave this presentation with new perspectives about the strengths and challenges of your neurodivergent peers and recommendations for advocacy and support. 

Learning Objectives:

• Attendees will increase awareness about relevant language and information to discuss disabilities and neurodiversity through the lens of the speaker’s personal lived experiences.
• Attendees will understand the benefits of a strengths-based person-centered approach to supporting, managing, and supervising neurodivergent library leaders. 
• “Attendees who identify as neurodivergent will leave with at least 5 strategies to assist themselves with being a neurodivergent leader.

Presenter:

Renee Grassi, Librarian and Accessibility Consultant Speaker
Librarian, author, trainer, administrator, teacher, and consultant Renee Grassi is an advocate for equity, diversity, inclusion, and accessibility in libraries, schools, and communities. As a neurodivergent librarian herself, Renee has worked in public libraries for nearly twenty years, developing award-winning library initiatives that welcome, support, and welcome disabled re
Location: Online via Zoom

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You're Not Alone: The Power of Peer Support in Management
12/4/2025

Becoming a manager is a significant step, bringing exciting new challenges and shifts in how you approach your work yet, it often comes with a surprising sense of isolation. The familiar camaraderie with coworkers fades, leaving you feeling alone when navigating tough decisions or problem-solving. This feeling is especially true for middle managers, who often find themselves caught balancing the needs of front-line staff with the directives of administration. In this interactive workshop, we'll dive into the key issues faced by managers, particularly those in middle management, and explore practical strategies for building stronger peer support. You'll leave the workshop with a clear understanding of the mutual respect, open communication, and shared sense of purpose needed for robust peer relationships. You'll also be equipped with actionable strategies to cultivate an environment where you and other managers can freely share experiences, learn from one another, and collaboratively find solutions that benefit everyone.

Learning Objectives:

• Have a  clear understanding of the mutual respect, open communication, and shared sense of purpose 
• Cultivate an environment of sharing, learning, and collaborating

Presenter:
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the
Location: Online via Zoom

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You're Not Alone: The Power of Peer Support in Management
12/4/2025

Recorded 12/4/25

Becoming a manager is a significant step, bringing exciting new challenges and shifts in how you approach your work yet, it often comes with a surprising sense of isolation. The familiar camaraderie with coworkers fades, leaving you feeling alone when navigating tough decisions or problem-solving. This feeling is especially true for middle managers, who often find themselves caught balancing the needs of front-line staff with the directives of administration. In this interactive workshop, we'll dive into the key issues faced by managers, particularly those in middle management, and explore practical strategies for building stronger peer support. You'll leave the workshop with a clear understanding of the mutual respect, open communication, and shared sense of purpose needed for robust peer relationships. You'll also be equipped with actionable strategies to cultivate an environment where you and other managers can freely share experiences, learn from one another, and collaboratively find solutions that benefit everyone.

Learning Objectives:

• Have a  clear understanding of the mutual respect, open communication, and shared sense of purpose 
• Cultivate an environment of sharing, learning, and collaborating

Presenter:
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the
Location: Online via Zoom

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2026 Strategic Leadership
1/8/2026

Recorded 1/8/2026

This webinar is also part of the 2025-2026 Leadership Academy.

This Webinar will provide a brief overview of strategic leadership, provide you with tools to infuse strategic thinking into your library operations, and will discuss strategic leadership  in an ever changing world.
 
Learning objectives:

• Participants will learn the difference between strategy and leadership skills vs operations and management skills, and will understand the importance of weaving these critical skills together.
• Participants will learn several integral tools for infusing their management style with strategic thinking.
• Participants will discuss trends and potential impacts on future library operations

Presenter:

Paula Miller has served as Director/Administrator in four states –Baltimore County Public Library and Eastern Shore Regional Library (both MD), Pikes Peak Library District (CO), Westlake Porter Public Library (OH), and Dover Public Library (DE). Most recently, she molded BCPL’s role as a community hub and instrument of democracy, and she oversaw the development and opening of award-winning and state-of-the-art Library 21c in Colorado Springs. Enamored by libraries since her first shelving job at age 16 at Kent Free Library, she believes our public libraries are critical community resources that bring people together and that serve as bridges to opportunities in individuals’ lives. She is focused on identifying new and emerging needs, roles, and connections that keep our libraries relevant and effective.
 
Location: Online via Zoom

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Strategic Leadership
1/8/2026

This webinar is also part of the 2025-2026 Leadership Academy.

This Webinar will provide a brief overview of strategic leadership, provide you with tools to infuse strategic thinking into your library operations, and will discuss strategic leadership  in an ever changing world.
 
Learning objectives:

• Participants will learn the difference between strategy and leadership skills vs operations and management skills, and will understand the importance of weaving these critical skills together.
• Participants will learn several integral tools for infusing their management style with strategic thinking.
• Participants will discuss trends and potential impacts on future library operations

Presenter:

Paula Miller has served as Director/Administrator in four states –Baltimore County Public Library and Eastern Shore Regional Library (both MD), Pikes Peak Library District (CO), Westlake Porter Public Library (OH), and Dover Public Library (DE). Most recently, she molded BCPL’s role as a community hub and instrument of democracy, and she oversaw the development and opening of award-winning and state-of-the-art Library 21c in Colorado Springs. Enamored by libraries since her first shelving job at age 16 at Kent Free Library, she believes our public libraries are critical community resources that bring people together and that serve as bridges to opportunities in individuals’ lives. She is focused on identifying new and emerging needs, roles, and connections that keep our libraries relevant and effective.
 
Location: Online via Zoom

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Don't just shake it off: using debriefing tools to support front-line library staff
1/15/2026

• Understand the de-briefing process, what it can (and can’t) accomplish, when it can be utilized, and how it can benefit front-line library staff, library leadership, and library patrons
• Explore ways to leverage partnerships and community resources to create tools to support library staff
• Provide a replicable framework for other library systems providing service to the public to implement debriefing processes for their staff in a way that works in their context.

Presenter:

Becky Potter is a Library Experience Supervisor at Central Library at Calgary Public Library. Her role focuses on supporting staff with safety and security, community partnerships and library services for vulnerable Calgarians. Previous roles at Calgary Public Library include Adult Literacy and Learning Advocate focusing on community partnerships and community outreach and Program Coordinator delivering programs to community partners serving the vulnerable sector. Becky has worked on community Initiatives including, Financial Futures Collaborative (FFC), Calgary Poverty Reduction Initiative (CPRI) and the Safe Communities Opportunity Resource Center (SCORCe). 

 
Location: Online via Zoom

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Don’t just shake it off: using debriefing tools to support front-line library staff
1/15/2026

• Understand the de-briefing process, what it can (and can’t) accomplish, when it can be utilized, and how it can benefit front-line library staff, library leadership, and library patrons
• Explore ways to leverage partnerships and community resources to create tools to support library staff
• Provide a replicable framework for other library systems providing service to the public to implement debriefing processes for their staff in a way that works in their context.

Presenter:

Becky Potter is a Library Experience Supervisor at Central Library at Calgary Public Library. Her role focuses on supporting staff with safety and security, community partnerships and library services for vulnerable Calgarians. Previous roles at Calgary Public Library include Adult Literacy and Learning Advocate focusing on community partnerships and community outreach and Program Coordinator delivering programs to community partners serving the vulnerable sector. Becky has worked on community Initiatives including, Financial Futures Collaborative (FFC), Calgary Poverty Reduction Initiative (CPRI) and the Safe Communities Opportunity Resource Center (SCORCe). 

 
Location: Online via Zoom

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Directors/Deputy Directors Active Learning Community Meeting
2/4/2026

Join your peers to exchange ideas, celebrate successes, and discover new solutions to common challenges. 

This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your confirmation email a reminder 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Ragan Snead.

Location: Online
Via Zoom

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Leading from the Middle: Managing Up and Down Simultaneously
2/11/2026

This is part of the 2025-2026 Leadership Academy.

Do you have more than one boss at your library? Do you have lots of responsibility but little authority? Are you working between multiple departments? Are you looking to improve your communication skills with your managers and your direct reports? If you said yes to any of these questions then this webinar can help you communicate better and manage up, and down. 

Learning Objectives:

• Communication techniques for communicating with upper management and employees
• Prioritizing tasks and setting goals
• Performance evaluation strategies: How to better give and receive feedback
• Time management concerns: How to organize and prioritize your time to meet multiple (and sometimes competing) goals
• Planning and organizing meetings from "the middle"

Presenter:

Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie is the author of four books: Teen Fandom and Geek Programming (2018), Digital Citizenship: Teaching and Practice from the Field (2019), Serving Teens and Adults on the Autism Spectrum: A Guide for Libraries (2020), and Becoming a Digital Parent: A Practical Guide to Help Families Navigate Technology (2021). She is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others. 
 
Location: Online via Zoom

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Leading from the Middle: Managing Up and Down Simultaneously
2/11/2026

Recorded 2/11/26

This is part of the 2025-2026 Leadership Academy.

Do you have more than one boss at your library? Do you have lots of responsibility but little authority? Are you working between multiple departments? Are you looking to improve your communication skills with your managers and your direct reports? If you said yes to any of these questions then this webinar can help you communicate better and manage up, and down. 

Learning Objectives:

• Communication techniques for communicating with upper management and employees
• Prioritizing tasks and setting goals
• Performance evaluation strategies: How to better give and receive feedback
• Time management concerns: How to organize and prioritize your time to meet multiple (and sometimes competing) goals
• Planning and organizing meetings from "the middle"

Presenter:

Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie is the author of four books: Teen Fandom and Geek Programming (2018), Digital Citizenship: Teaching and Practice from the Field (2019), Serving Teens and Adults on the Autism Spectrum: A Guide for Libraries (2020), and Becoming a Digital Parent: A Practical Guide to Help Families Navigate Technology (2021). She is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others. 
 
Location: Online via Zoom

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New Supervisors' Academy
2/25/2026

• ​The Academy runs from February through September and consists of 7 in-person workshops.  
• We recommend that you attend the Academy in its entirety in order to maximize your learning.

Location: At Various Libraries and Online

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Middle Management Active Learning Community Meeting
3/5/2026

Join your peers to exchange ideas, celebrate successes, and discover new solutions to common challenges. 

This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your confirmation email a reminder 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Ragan Snead.

Location: Online
Via Zoom

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2026 Directors’ Retreat: Navigating the AI Horizon: A Leadership Roadmap for Library and Staff Readiness
4/30/2026 - 5/1/2026

How do you lead a library when the technological ground is shifting? The 2026 Directors' Retreat: Navigating the AI Horizon-A Leadership Roadmap for Library and Staff Readiness will prepare you for just that.  Artificial intelligence is no longer a futuristic concept—it is a present reality already shaping library workflows, vendor tools, and patron expectations. For library leaders, the primary challenge isn’t just understanding the technology, but leading people through the uncertainty it creates.

We will be returning to the Punderson Manor Lodge & Conference Center this year. The retreat will kick off with a light breakfast on Thursday, May 7th at 9:00 a.m. - the perfect time to catch up with your peers. The workshop will begin at 10 a.m. starting with AI Readiness for Library Leaders: Leading Staff, Assessing Readiness, and Understanding Your AI Landscape.  The afternoon will focus on Supporting Library Staff with AI Literacy and Understanding.  We will conclude the first day at 4:00 p.m. Dinner will be at 6:00 p.m. with the tradition of rich conversations to follow. The second day will start with breakfast at 8:00 a.m. followed by Building an AI Governance Framework. We will conclude at noon with a quick lunch.

Thursday Morning, April 30th: AI Readiness for Library Leaders: Leading Staff, Assessing Readiness, and Understanding Your AI Landscape
Artificial intelligence is already influencing library work through vendor tools, staff experimentation, and patron expectations. For library leaders, the challenge is knowing how to lead people through the questions and uncertainty it brings. This three-hour workshop is designed for library directors, managers, and senior staff who want to build clarity and confidence before making decisions about AI. Participants will develop a practical, leader-focused understanding of AI, explore how staff typically respond to AI-driven change using the SCARF model, and begin examining their organization’s current AI landscape, stakeholders, and areas that may need greater attention. The session balances shared learning with guided reflection, using realistic scenarios and structured mapping activities that can be started during the workshop and continued afterward. Participants will also receive a leadership-oriented checklist outlining common next steps libraries consider as they move from AI readiness toward more intentional exploration or implementation.

Participants will leave with:

• A clear, non-technical understanding of what AI is and is not, and why it matters for library leadership
• Insight into common staff reactions to AI through the SCARF framework (Status, Certainty, Autonomy, Relatedness, Fairness), with strategies for leading change in ways that reduce threat and build trust
• Practical language and approaches for talking with staff about AI expectations, boundaries, and evolving practices
• A draft Stakeholder Map identifying who is affected by AI-related conversations and decisions across departments, administration, governance, IT, vendors, and external partners
• A draft Current State Map capturing where AI is already showing up in workflows, decisions, or vendor tools, including what appears to be working well and where questions and risks are emerging
• A leadership-oriented Next Steps Checklist to help assess readiness and consider thoughtful options for future exploration or implementation
• Increased confidence in assessing organizational readiness and identifying appropriate next steps related to AI

Presenter will be virtual:
Crystal Trice, CSM, CSM@Scale, Library Consultant, Scissors & Glue, LLC
Crystal Trice, founder of Scissors & Glue, LLC, has over 20 years of experience in education and local government, with a focus on improving collaboration and handling challenging situations with patrons and coworkers. She is passionate about creating environments where people work together more effectively.

With certifications as a Scrum Master and in Scrum at Scale for Government, Crystal holds a Master’s in Library & Information Science and a Bachelor’s in Elementary Education and Psychology. Her dedication to community enrichment fuels her work in supporting organizations to achieve their goals.

Afternoon Session:  Supporting Library Staff with AI Literacy and Understanding - More details coming soon.

Friday, May 1st:  Building an AI Governance Framework
Location: Punderson Manor Lodge & Conference Center
11755 Kinsman Road
Newbury, OH 44065

There are currently 27 spots remaining out of 30

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