Northeast Ohio Regional Library System
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How to Improve Your Workplace When You are Not the Boss
1/25/2021 - 1/29/2021
It’s not enough to criticize and complain if you want to make your workplace better, particularly when you don’t have power or authority. Also, being right about the technical details of the problem and possible solutions is usually not enough either. You can improve your situation by building better workplace relationships, learning to navigate the political maze of your workplace, and ensuring your own behavior is beyond reproach.
Learning Objectives:
Presenter:
Pat Wagner is a trainer and consultant with 40 years of experience working for libraries, universities, local government, non-profits, and small businesses. She supports the success of libraries with programs on personnel, supervision, management, leadership, marketing, strategic planning, project management, and communication. Pat has worked with libraries and library organizations throughout the United States, from the smallest rural storefronts to the largest academic and urban library institutions. Pat also is a frequent speaker at state and national conferences. She is known for her good-humored and practical presentations.
Patience! Patience!
1/25/2021 - 1/29/2021
Considering it takes just 2.45 seconds to load a typical web page and just a few more than that to send a text, it’s not surprising that anything in the range of 10 seconds has us huffing and puffing about why it’s taking so long. Google has even found that a web page on a mobile device takes a “jarring” 7 seconds to load – gasp!
Add to that the many other things that might be testing your patience (running late, boredom, doing too many things, health issues, relationship irritants, and any number of life’s other stressors – such as a pandemic!), and it shouldn’t really surprise you that it’s a rare person who moves through each day in a warm, fuzzy blanket of patience.
Constant impatience, though, can cause other issues for you. Allowing your impatience to reign supreme, you can damage relationships, make poor decisions, say things you regret, DO things you regret, contribute to your own health problems, and the list goes on. I think you’ll agree that those are all pretty good reasons to develop our patience!
Learning Objectives:
Presenter:
Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between! Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application.
We Need to Talk: A Step by Step Guide to Difficult Conversations
1/25/2021 - 1/29/2021
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.
Mastering Uncomfortable Conversations with Employees, Co-Workers, and Bosses
1/1/2016
Learn ways to deal with recalcitrant employees, manipulative co-workers, and bullying bosses.
If you knew what to say and do, and how to say and do it, you would be more likely to take effective action. Learn how the experts deal with the every day chaos of a library and what works, most of the time, with most people, in most situations.
Presenter:
Pat Wagner is a trainer and consultant with 40 years of experience working for libraries, universities, local government, non-profits, and small businesses. She supports the success of libraries with programs on personnel, supervision, management, leadership, marketing, strategic planning, project management, and communication. Pat has worked with libraries and library organizations throughout the United States, from the smallest rural storefronts to the largest academic and urban library institutions. Pat also is a frequent speaker at state and national conferences. She is known for her good-humored and practical presentations.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
1/1/2016
Learn ways to deal with recalcitrant employees, manipulative co-workers, and bullying bosses.If you knew what to say and do, and how to say and do it, you would be more likely to take effective action. Learn how the experts deal with the every day chaos of a library and what works, most of the time, with most people, in most situations.
Presenter:
Pat Wagner is a trainer and consultant with 40 years of experience working for libraries, universities, local government, non-profits, and small businesses. She supports the success of libraries with programs on personnel, supervision, management, leadership, marketing, strategic planning, project management, and communication. Pat has worked with libraries and library organizations throughout the United States, from the smallest rural storefronts to the largest academic and urban library institutions. Pat also is a frequent speaker at state and national conferences. She is known for her good-humored and practical presentations.When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Mastering Uncomfortable Conversations with Library Visitors
1/1/2016
Your job is to enforce a rule, protect property, and create a safe place for people who come to work and play. If you knew what to say and do, and how to say and do it, you would be more likely to take effective action. Learn how the experts deal with the every day chaos of a library and what works, most of the time, with most people, in most situations.
Presenter:
Pat Wagner is a trainer and consultant with 40 years of experience working for libraries, universities, local government, non-profits, and small businesses. She supports the success of libraries with programs on personnel, supervision, management, leadership, marketing, strategic planning, project management, and communication. Pat has worked with libraries and library organizations throughout the United States, from the smallest rural storefronts to the largest academic and urban library institutions. Pat also is a frequent speaker at state and national conferences. She is known for her good-humored and practical presentations.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
1/1/2016
Your job is to enforce a rule, protect property, and create a safe place for people who come to work and play. If you knew what to say and do, and how to say and do it, you would be more likely to take effective action. Learn how the experts deal with the every day chaos of a library and what works, most of the time, with most people, in most situations.Presenter:
Pat Wagner is a trainer and consultant with 40 years of experience working for libraries, universities, local government, non-profits, and small businesses. She supports the success of libraries with programs on personnel, supervision, management, leadership, marketing, strategic planning, project management, and communication. Pat has worked with libraries and library organizations throughout the United States, from the smallest rural storefronts to the largest academic and urban library institutions. Pat also is a frequent speaker at state and national conferences. She is known for her good-humored and practical presentations.When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
What is your BODY Saying: Interpreting Body Language of Patrons and Staff
1/1/2016
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
1/1/2016
- How to demonstrate confidence and approachability with staff and patrons.
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How to present yourself.
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Ways to exude confidence.
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What NOT to do in certain situations.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Now We're Talkin: Multilingualism at the Library
1/12/2017
What lingual gems might your staff and community be hoarding? Learn how the Westerville Public Library has engage their staff and community to reach non-native English speakers with name badges, grants, and community partners.
Location: Online
Via Adobe Connect
1/12/2017
What lingual gems might your staff and community be hoarding? Learn how the Westerville Public Library has engage their staff and community to reach non-native English speakers with name badges, grants, and community partners.Location: Online
Via Adobe Connect
Best Foot Forward: Using Body Language to Strengthen Your Professional Interactions
7/26/2017
What does a skillful interviewer, a memorable presenter, a motivating team facilitator and a strong negotiator all have in common? They understand and use body language effectively!
Body language is an essential ingredient to create and enhance professional interactions. From how we impact others in our presentations or analyze candidates in the interviewing process to the effectiveness of our team facilitations and the persuasive abilities of our negotiations, understanding body language can help us both decipher and even influence those with whom we communicate. By learning body language, we can read others more skillfully and utilize our own body language so that we can project the message we desire.
In this program, you will learn:
Location: Online
Via Adobe Connect
7/26/2017
What does a skillful interviewer, a memorable presenter, a motivating team facilitator and a strong negotiator all have in common? They understand and use body language effectively!Body language is an essential ingredient to create and enhance professional interactions. From how we impact others in our presentations or analyze candidates in the interviewing process to the effectiveness of our team facilitations and the persuasive abilities of our negotiations, understanding body language can help us both decipher and even influence those with whom we communicate. By learning body language, we can read others more skillfully and utilize our own body language so that we can project the message we desire.
In this program, you will learn:
- How to use and interpret body language productively in a variety of environments
- How to project confidence and expertise as a presenter while still remaining approachable
- Ways to foster comradery, positivity and synergy in your team through non-verbals
- How to better analyze prospective candidates skillfully as a perceptive interviewer
- Ways you can interpret and utilize body language in order to have a productive meeting and even help push a negotiation your way
Location: Online
Via Adobe Connect
ALAO/SWON Innovation Conversation: What We (don't) Talk About When We Talk About Diversity
1/24/2018
ALA lists “diversity” as one of its 11 core values. Lately, the rhetoric around “diversity” has expanded to include the terms “inclusion” and “equity.” Typically, when we use the word “diversity” we refer to specific categories of identity: race, gender, ability, and sexual orientation, to name a few. As colleges and universities engage in more diversity initiatives, how is the conversation around diversity, equity, and inclusion taking shape? What do we mean when we talk about diversity in academic libraries? What is left unsaid when these conversations take place? Focusing on race, this session will challenge attendees to unpack, rethink and reframe the diversity conversation.
ALAO Members, to attend this webinar for free, you must register via the ALAO Website at alaoweb.org/events. I
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online
You will be sent a link to login to the
1/24/2018
ALA lists “diversity” as one of its 11 core values. Lately, the rhetoric around “diversity” has expanded to include the terms “inclusion” and “equity.” Typically, when we use the word “diversity” we refer to specific categories of identity: race, gender, ability, and sexual orientation, to name a few. As colleges and universities engage in more diversity initiatives, how is the conversation around diversity, equity, and inclusion taking shape? What do we mean when we talk about diversity in academic libraries? What is left unsaid when these conversations take place? Focusing on race, this session will challenge attendees to unpack, rethink and reframe the diversity conversation. ALAO Members, to attend this webinar for free, you must register via the ALAO Website at alaoweb.org/events. I
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online
You will be sent a link to login to the
Highly Effective Meetings
3/14/2018
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online
Via Adobe Connect
3/14/2018
Meetings are important to organizations although many times we feel that nothing is accomplished and we have wasted our time. This webinar will focus on how to run an effective meeting by covering the following topics:
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How to prepare
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Who to invite
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Creating an Agenda
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The Meeting Setup
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Dealing with Problem Personalities in a Meeting
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The Value of Disagreement
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The Importance of Action Steps and Minutes
Presenter: Betsy Lantz, Executive Director, NEO-RLS
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online
Via Adobe Connect
Understanding the Myers Briggs Type Indicator for You and Your Library
4/11/2018
The Myers Briggs Type Indicator assessment is one of the most popular and well-known personality tests today, taken by 80% of Fortune 500 companies and 89% of Fortune 100 companies according to the CPP. There has recently been a lot of buzz, both positive and negative, surrounding the assessment, but it continues to be a highly demanded test to be taken by professionals. What is the Myers Briggs Type Indicator assessment? How can it help you work more effectively as a colleague, manager or customer service representative?
In this webinar, you will:
She helps people learn to use and love technology. She is also a certified Myers-Briggs Type Indicator (MBTI) Facilitator, coaching others on how to understand their preferences and type, how to work and lead others with a variety of different personality traits and capitalize on each other’s strengths and talents, and ways to utilize these strengths to build a strong, dynamic and productive team.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online
Via Adobe Connect
4/11/2018
The Myers Briggs Type Indicator assessment is one of the most popular and well-known personality tests today, taken by 80% of Fortune 500 companies and 89% of Fortune 100 companies according to the CPP. There has recently been a lot of buzz, both positive and negative, surrounding the assessment, but it continues to be a highly demanded test to be taken by professionals. What is the Myers Briggs Type Indicator assessment? How can it help you work more effectively as a colleague, manager or customer service representative?In this webinar, you will:
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Learn about what the Myers Briggs Type Indicator measures and how it is related to your personality preferences
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Understand how you can utilize the information in your work dynamics and effectiveness, from problem-solving to communication to leadership development
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Be provided with practical strategies for working more productively with others of different and diverse personality preferences
She helps people learn to use and love technology. She is also a certified Myers-Briggs Type Indicator (MBTI) Facilitator, coaching others on how to understand their preferences and type, how to work and lead others with a variety of different personality traits and capitalize on each other’s strengths and talents, and ways to utilize these strengths to build a strong, dynamic and productive team.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online
Via Adobe Connect
Beyond Rosetta Stone: How Libraries Can Support English Language Learners
11/28/2018
Providing Library access to English Language Learners (ELL) can be much more than developing your foreign language and ESL collections. Those learning English can have more pressing information needs and all staff can play a part in creating a welcoming environment. Keep ESL patrons coming back (hint, it’s not just the free services but the new connections and relationships they make at the Library) and provide programming opportunities for the entire community to engage.
Learning objectives:
Ginger Hofstetter developed a variety of impactful and innovative Spanish language programs as Spanish Language Outreach and Programming Coordinator during her time at Perry Public Library and Ashtabula County District Library and translated Guiding Ohio Online’s technology training materials into Spanish for the State Library of Ohio. Her most recent projects are ELL Guide and Residential Houseparent for international boarding students at Hershey Montessori Farm School and as a freelancer providing individual casework for English Language Learners. Ginger studied Humanities at a Mexican university and has conducted business internationally.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
11/28/2018
Providing Library access to English Language Learners (ELL) can be much more than developing your foreign language and ESL collections. Those learning English can have more pressing information needs and all staff can play a part in creating a welcoming environment. Keep ESL patrons coming back (hint, it’s not just the free services but the new connections and relationships they make at the Library) and provide programming opportunities for the entire community to engage.Learning objectives:
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How to effectively welcome the ELL community into the Library using best practices in outreach
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How to engage ELL patrons with staff encounters, signage, relevant programming, collections and volunteerism
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Learn about grant funding and potential community partnerships
Ginger Hofstetter developed a variety of impactful and innovative Spanish language programs as Spanish Language Outreach and Programming Coordinator during her time at Perry Public Library and Ashtabula County District Library and translated Guiding Ohio Online’s technology training materials into Spanish for the State Library of Ohio. Her most recent projects are ELL Guide and Residential Houseparent for international boarding students at Hershey Montessori Farm School and as a freelancer providing individual casework for English Language Learners. Ginger studied Humanities at a Mexican university and has conducted business internationally.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Learning does not end in the classroom: Workbooks for self-directed learning about equity, diversity and inclusion
4/23/2020
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online via Adobe Connect
4/23/2020
While classroom training has an important place in library staff education, learning is extended and reinforced when staff have the opportunity to work through difficult topics outside of the classroom. In order to support staff learning about issues of equity, diversity and inclusion, Multnomah County Library has developed a “Racially Just” toolkit, containing activities staff can use to learn on their own, with colleagues or in their staff groups.
Learning Objectives:
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Recognize some of the indications that an organization is ready to support staff with self-paced learning about EDI
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Describe the process staff at Multnomah County Library undertook to develop self-paced learning about EDI, and how you might modify that process in your own organization
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Access resources to help with your own EDI training efforts
Presenter:
Amy Honisett has been working in libraries for ten years. Her work has focused on education and training, as well as supporting health and digital literacy awareness. She is currently the Learning and Development Specialist at Multnomah County Library, where she enjoys supporting her colleagues’ professional development. Amy has an MA in English Literature from Portland State University and an MSLIS from Drexel University.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online via Adobe Connect
Customer Service on the Telephone and by Email
6/3/2020
Location: Online via Adobe Connect
6/3/2020
Communicating with a customer on the phone or via email can sometimes be a difficult task. Without seeing an individual’s body language, messages can lose clarity and meanings easily misinterpreted. And when clarity and understanding are lost, the communication can be frustrating for both the customer and the employee.
This interactive and informative webinar will explore best practices in creating positive experiences with customers on the phone and via email. Attendees will learn techniques for redirecting conversations that are off point, going nowhere fast and to help diffuse situations that are becoming, angry, hostile and threatening.
Learning Objectives:
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The Do’s and Don’ts of effective email communication
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The 3 phrases customers want to hear in a phone conversation to help them feel valued and appreciated
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5 things to remember and practice when talking with a customer on the phone
Presenter:
Andrew Sanderbeck has been developing and conducting training programs for libraries and library organizations for more than twenty-five years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world.
He is the chairman of the board of the Haywood County Public Library and a monthly donor to EveryLibrary, advocating for libraries everywhere that support is needed.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online via Adobe Connect
Communication Strategies: Working With the Deaf Community
7/16/2020
It is increasingly important to make certain we are able to communicate effectively with everyone in our communities. The Deaf community faces new communication barriers as the presence of face masks at work and in public becomes the new norm. Join Bill Morgan, Artistic Manager, SignStage, for an overview of Deaf culture and the opportunity to learn common ASL (American Sign Language) signs used in a library setting.
Learning Objectives:
William (Bill) Morgan is the Artistic Manager at CHSC (The Cleveland Hearing and Speech Center) where he controls the day to day activities of SignStage, a Deaf awareness program within the Community Center for the Deaf and Hard of Hearing department. In Oct. 2013, Bill received an award from the Mayor of Cleveland for his “Creativity in Promoting Awareness of Deaf Culture”. Bill also has several years experience producing and implementing school residencies that integrate theatre arts programming with American Sign Language and the State of Ohio Standards for the Arts.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online via Zoom
7/16/2020
It is increasingly important to make certain we are able to communicate effectively with everyone in our communities. The Deaf community faces new communication barriers as the presence of face masks at work and in public becomes the new norm. Join Bill Morgan, Artistic Manager, SignStage, for an overview of Deaf culture and the opportunity to learn common ASL (American Sign Language) signs used in a library setting.Learning Objectives:
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Learn about Deaf Culture
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Learn common ASL signs for Libraries
William (Bill) Morgan is the Artistic Manager at CHSC (The Cleveland Hearing and Speech Center) where he controls the day to day activities of SignStage, a Deaf awareness program within the Community Center for the Deaf and Hard of Hearing department. In Oct. 2013, Bill received an award from the Mayor of Cleveland for his “Creativity in Promoting Awareness of Deaf Culture”. Bill also has several years experience producing and implementing school residencies that integrate theatre arts programming with American Sign Language and the State of Ohio Standards for the Arts.When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online via Zoom
Making the Shift: Increasing Staff Engagement & Reducing Drama
8/4/2020
Wouldn't it be great to be getting things done quicker and with less drama? Prior to the session, participants are encouraged to identify a situation which they would
like to improve in their facility as we will be completing a worksheet to apply the principles learned.
Learning Objectives:
Joe Pannitto is a Trainer, Speaker and Coach. He is a Certified Instructor in the 3 Vital Questions / TED* (The Empowerment Dynamic). He collaborates with non-profit organizations in the area of staff development, executive coaching and strategic planning. In addition, he works with individuals interested in personal development and addiction recovery. He is a member of the International Coach Federation, Cleveland Chapter and Toastmasters International.
Location: Online via Zoom
8/4/2020
Wouldn't it be great to be getting things done quicker and with less drama? Prior to the session, participants are encouraged to identify a situation which they would
like to improve in their facility as we will be completing a worksheet to apply the principles learned.
Learning Objectives:
- Increase leader effectiveness
- Improve staff engagement
- Advance operational effectiveness
Joe Pannitto is a Trainer, Speaker and Coach. He is a Certified Instructor in the 3 Vital Questions / TED* (The Empowerment Dynamic). He collaborates with non-profit organizations in the area of staff development, executive coaching and strategic planning. In addition, he works with individuals interested in personal development and addiction recovery. He is a member of the International Coach Federation, Cleveland Chapter and Toastmasters International.Location: Online via Zoom
Making the Shift: Increasing Staff Engagement & Reducing Drama
8/4/2020
Wouldn't it be great to be getting things done quicker and with less drama? Prior to the session, participants are encouraged to identify a situation which they would
like to improve in their facility as we will be completing a worksheet to apply the principles learned.
Learning Objectives:
Joe Pannitto is a Trainer, Speaker and Coach. He is a Certified Instructor in the 3 Vital Questions / TED* (The Empowerment Dynamic). He collaborates with non-profit organizations in the area of staff development, executive coaching and strategic planning. In addition, he works with individuals interested in personal development and addiction recovery. He is a member of the International Coach Federation, Cleveland Chapter and Toastmasters International.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online via Zoom
8/4/2020
Wouldn't it be great to be getting things done quicker and with less drama? Prior to the session, participants are encouraged to identify a situation which they wouldlike to improve in their facility as we will be completing a worksheet to apply the principles learned.
Learning Objectives:
-
Increase leader effectiveness
-
Improve staff engagement
-
Advance operational effectiveness
Joe Pannitto is a Trainer, Speaker and Coach. He is a Certified Instructor in the 3 Vital Questions / TED* (The Empowerment Dynamic). He collaborates with non-profit organizations in the area of staff development, executive coaching and strategic planning. In addition, he works with individuals interested in personal development and addiction recovery. He is a member of the International Coach Federation, Cleveland Chapter and Toastmasters International.When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online via Zoom
Ditch the Drama: Strategies for Peak Performance: More Peace, Less Drama
8/20/2020
We are living and working in dramatic and demanding times. A lot of focus and energy are dissipated on drama instead of productive, proactive work. This workshop focuses on changing your mindset and behavior in ways that help you find happiness and success regardless of your circumstances. In addition, you will learn how to deal with negativity, complaints, and gossip as well as learning tools to coach others.
Learning Objectives:
Presenter:
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio. For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional. She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges.
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant. She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries. She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.
Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University. She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.
Location: Online
Via Zoom
There are currently 313 spots remaining out of 450
8/20/2020
We are living and working in dramatic and demanding times. A lot of focus and energy are dissipated on drama instead of productive, proactive work. This workshop focuses on changing your mindset and behavior in ways that help you find happiness and success regardless of your circumstances. In addition, you will learn how to deal with negativity, complaints, and gossip as well as learning tools to coach others.Learning Objectives:
- Take personal responsibility for your happiness and success
- Diffuse drama
- Learn positive ways to deal with negativity at work
Presenter:
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio. For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional. She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant. She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries. She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.
Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University. She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.
Location: Online
Via Zoom
There are currently 313 spots remaining out of 450
Ditch the Drama: Strategies for Peak Performance: More Peace, Less Drama
8/20/2020
We are living and working in dramatic and demanding times. A lot of focus and energy are dissipated on drama instead of productive, proactive work. This workshop focuses on changing your mindset and behavior in ways that help you find happiness and success regardless of your circumstances. In addition, you will learn how to deal with negativity, complaints, and gossip as well as learning tools to coach others.
Learning Objectives:
Presenter:
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio. For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional. She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges.
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant. She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries. She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.
Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University. She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.
Location: Online
Via Zoom
There are currently 358 spots remaining out of 450
8/20/2020
We are living and working in dramatic and demanding times. A lot of focus and energy are dissipated on drama instead of productive, proactive work. This workshop focuses on changing your mindset and behavior in ways that help you find happiness and success regardless of your circumstances. In addition, you will learn how to deal with negativity, complaints, and gossip as well as learning tools to coach others.Learning Objectives:
- Take personal responsibility for your happiness and success
- Diffuse drama
- Learn positive ways to deal with negativity at work
Presenter:
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio. For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional. She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant. She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries. She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.
Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University. She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location: Online
Via Zoom
There are currently 358 spots remaining out of 450
Whose Lives Matter?
10/1/2020
Join us for an interactive dialogue on race relations in the United States. This 2-hour conversation will explore the benefits of diversity in the workplace and provide for confidential small group discussion of the Black Lives Matter/All Lives Matter debate.
Learning Objectives:
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.
Brittney C. Howard is a Commissioner with the Federal Mediation and Conciliation Service (FMCS). She joined the agency in March of 2018 and currently serves in the Cleveland, Ohio field office. In this role, Ms. Howard aids in the resolution of labor and management disputes by providing collective bargaining mediation and grievance mediation services. Ms. Howard also provides training tailored to parties’ needs and covering a variety of labor and management topics, including labor/management committees, contract administration, grievance processing, steward/supervisor relationship building, interest-based problem solving, and consensus decision making. Ms. Howard is a licensed attorney in the State of Ohio. She earned her Bachelor’s degree in Business Administration from Ohio University and obtained her Juris Doctorate from Cleveland-Marshall College of Law (Cleveland State University).
Location: Online
Via Zoom
There are currently 6 spots remaining out of 40
10/1/2020
Join us for an interactive dialogue on race relations in the United States. This 2-hour conversation will explore the benefits of diversity in the workplace and provide for confidential small group discussion of the Black Lives Matter/All Lives Matter debate.
Learning Objectives:
- Explore the meaning and benefits of diversity in the workplace.
- Discuss the intent of both Black Lives Matter/All Lives Matter proponents.
- Brainstorm ways to bridge the divide between the two groups.
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.Brittney C. Howard is a Commissioner with the Federal Mediation and Conciliation Service (FMCS). She joined the agency in March of 2018 and currently serves in the Cleveland, Ohio field office. In this role, Ms. Howard aids in the resolution of labor and management disputes by providing collective bargaining mediation and grievance mediation services. Ms. Howard also provides training tailored to parties’ needs and covering a variety of labor and management topics, including labor/management committees, contract administration, grievance processing, steward/supervisor relationship building, interest-based problem solving, and consensus decision making. Ms. Howard is a licensed attorney in the State of Ohio. She earned her Bachelor’s degree in Business Administration from Ohio University and obtained her Juris Doctorate from Cleveland-Marshall College of Law (Cleveland State University).Location: Online
Via Zoom
There are currently 6 spots remaining out of 40
How To Be An Effective Anti-Racist
12/8/2020
When engaging in conversations around race and racism in our society, a common point that is made is “I don’t see color” or “I treat everyone the same.” However, we know that “not seeing color” means ignoring an important part of a person’s identity. This session will introduce the topic of anti-racism and discuss some strategies to effectively engage in anti-racism.
Topics will include:
Location: Online via Zoom
12/8/2020
When engaging in conversations around race and racism in our society, a common point that is made is “I don’t see color” or “I treat everyone the same.” However, we know that “not seeing color” means ignoring an important part of a person’s identity. This session will introduce the topic of anti-racism and discuss some strategies to effectively engage in anti-racism.
Topics will include:
- Racial Identity Development
- History and Impact of Segregation
- Hierarchy, Power, and Passivism
- Anti-Racist Resources
- Anti-Racism In Action
Caitlin Hawkins, Diversity Center of Northeast Ohio
As a community social worker, Caitlin is passionate about creative, authentic engagement in workplaces and communities. Her educational and professional experiences in community development and higher education lead her to the understanding that relationships matter, and that relationships with people who are different from ourselves provide opportunities for immense growth and collaboration, as long as we know how to harness those connections. At The Diversity Center of Northeast Ohio, she works alongside businesses and organizations through every step of the consulting process and engages staff in customized workshops around the topics of Diversity, Equity, and Inclusion. Caitlin works with the express intention of facilitating the growth of inclusive and equitable workplaces.
Location: Online via Zoom
1/25/2021 - 1/29/2021
It’s not enough to criticize and complain if you want to make your workplace better, particularly when you don’t have power or authority. Also, being right about the technical details of the problem and possible solutions is usually not enough either. You can improve your situation by building better workplace relationships, learning to navigate the political maze of your workplace, and ensuring your own behavior is beyond reproach.Learning Objectives:
- Build status through accomplishment and good workplace relationships
- Identify first steps for making successful change
- Create a support team of mentors and like-minded change agents
Presenter:
Pat Wagner is a trainer and consultant with 40 years of experience working for libraries, universities, local government, non-profits, and small businesses. She supports the success of libraries with programs on personnel, supervision, management, leadership, marketing, strategic planning, project management, and communication. Pat has worked with libraries and library organizations throughout the United States, from the smallest rural storefronts to the largest academic and urban library institutions. Pat also is a frequent speaker at state and national conferences. She is known for her good-humored and practical presentations.
1/25/2021 - 1/29/2021
Considering it takes just 2.45 seconds to load a typical web page and just a few more than that to send a text, it’s not surprising that anything in the range of 10 seconds has us huffing and puffing about why it’s taking so long. Google has even found that a web page on a mobile device takes a “jarring” 7 seconds to load – gasp!Add to that the many other things that might be testing your patience (running late, boredom, doing too many things, health issues, relationship irritants, and any number of life’s other stressors – such as a pandemic!), and it shouldn’t really surprise you that it’s a rare person who moves through each day in a warm, fuzzy blanket of patience.
Constant impatience, though, can cause other issues for you. Allowing your impatience to reign supreme, you can damage relationships, make poor decisions, say things you regret, DO things you regret, contribute to your own health problems, and the list goes on. I think you’ll agree that those are all pretty good reasons to develop our patience!
Learning Objectives:
- You will learn to develop an awareness of your own impatience
- You will learn tips on how to increase your level of patience – and your happiness
Presenter:
Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between! Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application.1/25/2021 - 1/29/2021
This highly interactive webinar will give participants the tools for having difficult conversations that achieve results. Participants will learn, and practice, a step by step process for managing difficult conversations about a variety of workplace issues.
Learning Objectives:
- Discuss the sources and costs of workplace conflict
- Understand the neuroscience behind difficult conversations
- Learn steps for successful difficult conversations
- Practice difficult conversation scenarios
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.Professional Writing Online Workshop Series
3/2/2021 - 5/18/2021
Have you been asked to write basic correspondence, a short article for a newsletter or the newspaper, a grant application or any variety of other things, only to feel that your writing wasn't quite what was needed? Excellent writing skills are imperative for effective communication internally and externally and many of us could use some personalized feedback in order to improve the quality of our writing. If you would like to increase your ability to write better, please join us for this 8 week, online writing workshop focused specifically on actual writing tasks that you may have encountered in your current library job and will continue to encounter throughout your career. In addition to interactive lectures and assignments with personalized and direct feedback, supplemental resources for further information on each topic will be offered.
This online workshop will meet every Tuesday from March 2 - March 23 for 1 hour and every other Tuesday beginning April 13 - May 11 for one hour, with peer to peer interaction or student-instructor interaction in the off weeks. The online workshop will be limited to 15 participants in order to ensure an optimal learning environment.
Learning Objectives:
Alexis Vaughan, has an MA in English from Cleveland State University and has been an Adjunct Instructor at Bryant & Stratton College for the past eleven years where she teaches English, Communications, Information Technology and Internship courses. In addition, Ms. Vaughan has been an Instructor with the Berlitz Corporation for the past two years, tutoring individual students from overseas looking to improve their spoken and written business English. Ms. Vaughan was named the Adjunct Faculty Member of the Year for 2015 and is a highly accomplished professional with classroom based and virtual instruction. She is an expert problem solver able to devise creative solutions to help learners reach their goals and has consistently received the highest possible evaluation rating during classroom observation.
Location: Online via Zoom
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
3/2/2021 - 5/18/2021
Have you been asked to write basic correspondence, a short article for a newsletter or the newspaper, a grant application or any variety of other things, only to feel that your writing wasn't quite what was needed? Excellent writing skills are imperative for effective communication internally and externally and many of us could use some personalized feedback in order to improve the quality of our writing. If you would like to increase your ability to write better, please join us for this 8 week, online writing workshop focused specifically on actual writing tasks that you may have encountered in your current library job and will continue to encounter throughout your career. In addition to interactive lectures and assignments with personalized and direct feedback, supplemental resources for further information on each topic will be offered.
This online workshop will meet every Tuesday from March 2 - March 23 for 1 hour and every other Tuesday beginning April 13 - May 11 for one hour, with peer to peer interaction or student-instructor interaction in the off weeks. The online workshop will be limited to 15 participants in order to ensure an optimal learning environment.
Learning Objectives:
- Practice grammar skills and increase ability to self-edit
- Improve writing clarity through word choice and placement
- Understand and execute best practices for writing emails in a professional environment
- Produce formal written documents, such as letters, newsletters, instructions, and directions
- Practice techniques to deepen audience engagement through advertising and document design
Alexis Vaughan, has an MA in English from Cleveland State University and has been an Adjunct Instructor at Bryant & Stratton College for the past eleven years where she teaches English, Communications, Information Technology and Internship courses. In addition, Ms. Vaughan has been an Instructor with the Berlitz Corporation for the past two years, tutoring individual students from overseas looking to improve their spoken and written business English. Ms. Vaughan was named the Adjunct Faculty Member of the Year for 2015 and is a highly accomplished professional with classroom based and virtual instruction. She is an expert problem solver able to devise creative solutions to help learners reach their goals and has consistently received the highest possible evaluation rating during classroom observation.Location: Online via Zoom
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
Bystander Intervention in the Library
3/3/2021
We have all likely been a bystander, seeing a situation where someone is acting inappropriately with another person, and we didn't know what to do or how to help make a difference. In this session you will be transported to the "bystander zone" and learn how to safely intervene as a bystander to help defuse a situation and still provide a level of service beyond any other.
Learning Objectives:
Donna Seaton has over 30 years working at EVPL public library system, first as a customer services representative, then as a supervisor for 20 years and for the last 8 years the system wide training specialist. Donna develops and conducts training for both new and existing employees and conducts On-Boarding for all EVPL staff. Donna has conducted the Bystander Intervention presentation for many library conferences and library systems. Donna loves the library, reading, traveling and spending time with her husband, family and friends.
Location: Online via Zoom
3/3/2021
We have all likely been a bystander, seeing a situation where someone is acting inappropriately with another person, and we didn't know what to do or how to help make a difference. In this session you will be transported to the "bystander zone" and learn how to safely intervene as a bystander to help defuse a situation and still provide a level of service beyond any other.Learning Objectives:
- List the 5 decision-making steps and the 5 Ds of intervention
- Apply the ways to take action in order to intervene in a situation
- Implement the practice of intervention to impact the social environment around you
Donna Seaton has over 30 years working at EVPL public library system, first as a customer services representative, then as a supervisor for 20 years and for the last 8 years the system wide training specialist. Donna develops and conducts training for both new and existing employees and conducts On-Boarding for all EVPL staff. Donna has conducted the Bystander Intervention presentation for many library conferences and library systems. Donna loves the library, reading, traveling and spending time with her husband, family and friends.Location: Online via Zoom
Bystander Intervention in the Library
3/3/2021
We have all likely been a bystander, seeing a situation where someone is acting inappropriately with another person, and we didn't know what to do or how to help make a difference. In this session you will be transported to the "bystander zone" and learn how to safely intervene as a bystander to help defuse a situation and still provide a level of service beyond any other.
Learning Objectives:
Donna Seaton has over 30 years working at EVPL public library system, first as a customer services representative, then as a supervisor for 20 years and for the last 8 years the system wide training specialist. Donna develops and conducts training for both new and existing employees and conducts On-Boarding for all EVPL staff. Donna has conducted the Bystander Intervention presentation for many library conferences and library systems. Donna loves the library, reading, traveling and spending time with her husband, family and friends.
Location: Online via Zoom
3/3/2021
We have all likely been a bystander, seeing a situation where someone is acting inappropriately with another person, and we didn't know what to do or how to help make a difference. In this session you will be transported to the "bystander zone" and learn how to safely intervene as a bystander to help defuse a situation and still provide a level of service beyond any other.
Learning Objectives:
- List the 5 decision-making steps and the 5 Ds of intervention
- Apply the ways to take action in order to intervene in a situation
- Implement the practice of intervention to impact the social environment around you
Donna Seaton has over 30 years working at EVPL public library system, first as a customer services representative, then as a supervisor for 20 years and for the last 8 years the system wide training specialist. Donna develops and conducts training for both new and existing employees and conducts On-Boarding for all EVPL staff. Donna has conducted the Bystander Intervention presentation for many library conferences and library systems. Donna loves the library, reading, traveling and spending time with her husband, family and friends.Location: Online via Zoom
Single Story Bias
3/9/2021
We are aware of the ways in which we can most effectively serve diverse clients, but we aren’t always aware of the ways in which our unconscious biases can interfere. This program explores the “Single Story” bias and how it can negatively impact our interactions with others, especially when the bias is operating outside of our awareness. Single stories are single accounts or stereotypes that we hold about others, based on the social group we assume that they belong to. This workshop will explore this concept through interactive activities and discussions.
This is an introductory webinar.
Presenter:
Jeff Modzelewski, Senior Engagement Manager, SHIFT Consulting, The Diversity Center of Northeast Ohio
As a member of The Diversity Center, Jeff leverages his unique experience to bridge the gap between the non-profit and corporate world. With both community organizing and sales experience, Jeff is able to effectively listen to the concerns of potential clients and help them execute the best Diversity and Inclusion solutions for their organization. Jeff is passionate about making workplaces and communities more inclusive and equitable spaces, and is thrilled to have the opportunity to live out his values as a part of SHIFT Consulting.
Location: Online via Zoom
There are currently 51 spots remaining out of 100
3/9/2021
We are aware of the ways in which we can most effectively serve diverse clients, but we aren’t always aware of the ways in which our unconscious biases can interfere. This program explores the “Single Story” bias and how it can negatively impact our interactions with others, especially when the bias is operating outside of our awareness. Single stories are single accounts or stereotypes that we hold about others, based on the social group we assume that they belong to. This workshop will explore this concept through interactive activities and discussions.
This is an introductory webinar.
Presenter:
Jeff Modzelewski, Senior Engagement Manager, SHIFT Consulting, The Diversity Center of Northeast OhioAs a member of The Diversity Center, Jeff leverages his unique experience to bridge the gap between the non-profit and corporate world. With both community organizing and sales experience, Jeff is able to effectively listen to the concerns of potential clients and help them execute the best Diversity and Inclusion solutions for their organization. Jeff is passionate about making workplaces and communities more inclusive and equitable spaces, and is thrilled to have the opportunity to live out his values as a part of SHIFT Consulting.
Location: Online via Zoom
There are currently 51 spots remaining out of 100
Introduction to Coded Language
3/24/2021
Language and communication can be explicit and implicit; it is a component of culture that is coded with meanings, attitudes, beliefs and power dynamics. These codes are pervasive and have impacts on relational and structural outcomes. Over time, our language and its meanings become layered and can therefore function in different spaces in different ways and for different purposes. In other words, meanings of words and their implications change over time.
In this hour-long introduction to the concept of coded language, participants examine the definition, history, and implications of coded language (also called dog-whistles). Participants will increase their awareness around the coded language that many of us use in our daily lives, and gain practical skills around how to critically assess one’s own language, and respond when others use coded language.
Presenter:
Mannie Brown, Diversity, Equity and INclusion Consultant, SHIFT Consuting Team, The Diversity Center of Northeast Ohio
In this role, they focus on the development, design, implementation, and delivery of Diversity Center programs for professionals throughout Northeast Ohio. They assist organizations in fostering inclusion in the workplace, so that all employees are connected, respected and valued for their individual and collective differences.
With an emphasis on empathy and mindfulness, Mannie is passionate about LGBTQ+ rights and experiences. They focus on debunking myths around privilege and oppression in connection to all forms of socialized and internalized identity.
Location: Online via Zoom
There are currently 26 spots remaining out of 100
3/24/2021
Language and communication can be explicit and implicit; it is a component of culture that is coded with meanings, attitudes, beliefs and power dynamics. These codes are pervasive and have impacts on relational and structural outcomes. Over time, our language and its meanings become layered and can therefore function in different spaces in different ways and for different purposes. In other words, meanings of words and their implications change over time.
In this hour-long introduction to the concept of coded language, participants examine the definition, history, and implications of coded language (also called dog-whistles). Participants will increase their awareness around the coded language that many of us use in our daily lives, and gain practical skills around how to critically assess one’s own language, and respond when others use coded language.
Presenter:
Mannie Brown, Diversity, Equity and INclusion Consultant, SHIFT Consuting Team, The Diversity Center of Northeast OhioIn this role, they focus on the development, design, implementation, and delivery of Diversity Center programs for professionals throughout Northeast Ohio. They assist organizations in fostering inclusion in the workplace, so that all employees are connected, respected and valued for their individual and collective differences.
With an emphasis on empathy and mindfulness, Mannie is passionate about LGBTQ+ rights and experiences. They focus on debunking myths around privilege and oppression in connection to all forms of socialized and internalized identity.
Location: Online via Zoom
There are currently 26 spots remaining out of 100
Assertiveness for the Unassertive
5/19/2021
Assertiveness – grrrrr! Oh wait, that’s being aggressive! In this webinar, we’ll discuss the differences between being assertive and aggressive, as well as the dangers of being passive. Moving through today’s world, no matter what our position is in the workplace, learning to be assertive can be a valuable skill. But there can definitely be a fine line between that and aggressiveness. And it won’t serve us well to cross that line, just like it typically doesn’t serve us well to be passive.
In the midst of our daily activities, it’s easy to just let things go, which is sometimes the best choice. But being passive can create big problems – as can being aggressive. We can contribute to tension in our workplace, low morale, a poor public image, and lots of other problem areas we would all rather prevent.
Assertiveness can help us be more confident in our interactions on a daily basis. AND it can relieve some of the stress in our lives. Why not develop this important skill?
Learning Objectives:
Location: Online via Zoom
5/19/2021
Assertiveness – grrrrr! Oh wait, that’s being aggressive! In this webinar, we’ll discuss the differences between being assertive and aggressive, as well as the dangers of being passive. Moving through today’s world, no matter what our position is in the workplace, learning to be assertive can be a valuable skill. But there can definitely be a fine line between that and aggressiveness. And it won’t serve us well to cross that line, just like it typically doesn’t serve us well to be passive.In the midst of our daily activities, it’s easy to just let things go, which is sometimes the best choice. But being passive can create big problems – as can being aggressive. We can contribute to tension in our workplace, low morale, a poor public image, and lots of other problem areas we would all rather prevent.
Assertiveness can help us be more confident in our interactions on a daily basis. AND it can relieve some of the stress in our lives. Why not develop this important skill?
Learning Objectives:
- Understand the difference between assertive and aggressive
- Understand the dangers of being passive
- Learn to be more confident in your daily interactions
Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between! Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application.
Location: Online via Zoom
Assertiveness for the Unassertive
5/19/2021
Assertiveness – grrrrr! Oh wait, that’s being aggressive! In this webinar, we’ll discuss the differences between being assertive and aggressive, as well as the dangers of being passive. Moving through today’s world, no matter what our position is in the workplace, learning to be assertive can be a valuable skill. But there can definitely be a fine line between that and aggressiveness. And it won’t serve us well to cross that line, just like it typically doesn’t serve us well to be passive.
In the midst of our daily activities, it’s easy to just let things go, which is sometimes the best choice. But being passive can create big problems – as can being aggressive. We can contribute to tension in our workplace, low morale, a poor public image, and lots of other problem areas we would all rather prevent.
Assertiveness can help us be more confident in our interactions on a daily basis. AND it can relieve some of the stress in our lives. Why not develop this important skill?
Learning Objectives:
Location: Online via Zoom
5/19/2021
Assertiveness – grrrrr! Oh wait, that’s being aggressive! In this webinar, we’ll discuss the differences between being assertive and aggressive, as well as the dangers of being passive. Moving through today’s world, no matter what our position is in the workplace, learning to be assertive can be a valuable skill. But there can definitely be a fine line between that and aggressiveness. And it won’t serve us well to cross that line, just like it typically doesn’t serve us well to be passive.
In the midst of our daily activities, it’s easy to just let things go, which is sometimes the best choice. But being passive can create big problems – as can being aggressive. We can contribute to tension in our workplace, low morale, a poor public image, and lots of other problem areas we would all rather prevent.
Assertiveness can help us be more confident in our interactions on a daily basis. AND it can relieve some of the stress in our lives. Why not develop this important skill?
Learning Objectives:
- Understand the difference between assertive and aggressive
- Understand the dangers of being passive
- Learn to be more confident in your daily interactions
Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between! Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application.
Location: Online via Zoom
Are You Listening? Improving This Power Skill
6/9/2021
Have you ever been guilty of “not listening” (who, me??), even when you are right there in front of the speaker, looking them in the eye? Communication experts say that 42% to 57% of our time communicating is spent listening – or maybe we should say “hearing,” since we all can be adept at hearing without listening!
Even in this day of emailing, instant messaging, texting, and online chats, we still need to “listen” to be able to communicate effectively.
Do you know the biggest puzzle about listening? No? Come to this webinar and find out!!
Learning Objectives:
Location: Online via Zoom
6/9/2021
Have you ever been guilty of “not listening” (who, me??), even when you are right there in front of the speaker, looking them in the eye? Communication experts say that 42% to 57% of our time communicating is spent listening – or maybe we should say “hearing,” since we all can be adept at hearing without listening! Even in this day of emailing, instant messaging, texting, and online chats, we still need to “listen” to be able to communicate effectively.
Do you know the biggest puzzle about listening? No? Come to this webinar and find out!!
Learning Objectives:
- Discuss your preferred listening style – and the listening styles of others. Do you know somebody who shows signs of impatience when you are sharing important details? Perhaps they have a different preferred listening style than you do
- Discover why preferred listening styles might change
- Become more aware of your own style so that you can adapt that style to whoever is speaking
- Look closely at how you can become a more effective listener – and improve your life!
- Come up with at least 20 tips you can use to help you use this power skill to ensure that you are really listening to those around you
Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between! Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application.
Location: Online via Zoom
Are You Listening? Improving This Power Skill
6/9/2021
Have you ever been guilty of “not listening” (who, me??), even when you are right there in front of the speaker, looking them in the eye? Communication experts say that 42% to 57% of our time communicating is spent listening – or maybe we should say “hearing,” since we all can be adept at hearing without listening!
Even in this day of emailing, instant messaging, texting, and online chats, we still need to “listen” to be able to communicate effectively.
Do you know the biggest puzzle about listening? No? Come to this webinar and find out!!
Learning Objectives:
Location: Online via Zoom
6/9/2021
Have you ever been guilty of “not listening” (who, me??), even when you are right there in front of the speaker, looking them in the eye? Communication experts say that 42% to 57% of our time communicating is spent listening – or maybe we should say “hearing,” since we all can be adept at hearing without listening!
Even in this day of emailing, instant messaging, texting, and online chats, we still need to “listen” to be able to communicate effectively.
Do you know the biggest puzzle about listening? No? Come to this webinar and find out!!
Learning Objectives:
- Discuss your preferred listening style – and the listening styles of others. Do you know somebody who shows signs of impatience when you are sharing important details? Perhaps they have a different preferred listening style than you do
- Discover why preferred listening styles might change
- Become more aware of your own style so that you can adapt that style to whoever is speaking
- Look closely at how you can become a more effective listener – and improve your life!
- Come up with at least 20 tips you can use to help you use this power skill to ensure that you are really listening to those around you
Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between! Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application.
Location: Online via Zoom
Bargaining Basics and Best Practices
10/20/2021
This interactive webinar will give participants an overview of traditional collective bargaining negotiations, typical contract provisions, “dos and don’ts” at the bargaining table and hot topics in collective bargaining. This webinar will help people new to negotiations learn about collective bargaining as well as giving seasoned bargaining team members the opportunity to brush up on their skills.
Presenter:
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.
Location: Online via Zoom
10/20/2021
This interactive webinar will give participants an overview of traditional collective bargaining negotiations, typical contract provisions, “dos and don’ts” at the bargaining table and hot topics in collective bargaining. This webinar will help people new to negotiations learn about collective bargaining as well as giving seasoned bargaining team members the opportunity to brush up on their skills.
Presenter:
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.Location: Online via Zoom
Bargaining Basics and Best Practices
10/20/2021
This interactive webinar will give participants an overview of traditional collective bargaining negotiations, typical contract provisions, “dos and don’ts” at the bargaining table and hot topics in collective bargaining. This webinar will help people new to negotiations learn about collective bargaining as well as giving seasoned bargaining team members the opportunity to brush up on their skills.
Presenter:
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.
Location: Online via Zoom
10/20/2021
This interactive webinar will give participants an overview of traditional collective bargaining negotiations, typical contract provisions, “dos and don’ts” at the bargaining table and hot topics in collective bargaining. This webinar will help people new to negotiations learn about collective bargaining as well as giving seasoned bargaining team members the opportunity to brush up on their skills.Presenter:
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.Location: Online via Zoom
Professional Office Etiquette Basics
11/3/2021
Welcome to the updated 2021 Professional Etiquette Basics. Based on our latest needs analysis we have updated this popular class. Perhaps you heard that professional behavior and performance does not matter anymore. The reality is that if you want to be successful, the way you look, talk, write, act and work will determine whether you are seen as a professional or not. Being professional is more than just about taking responsibility for yourself and your work, it's about seeing beyond your immediate needs and thinking about the long-term perceptions of you, your workplace, and the people you serve.
Learning Objectives:
Dean Russell is a Professional Strategic Coach. He helps organizations and businesses increase their effectiveness through leadership coaching, training, and public speaking engagements. He has a gift and passion for helping people and organizations quickly grasp their company’s vision, gain operational traction, and work as a healthy, functional, and cohesive team. He is a national speaker and recognized expert specializing in business management, leadership improvement, and better employee performance.
Location: Online via Zoom
11/3/2021
Welcome to the updated 2021 Professional Etiquette Basics. Based on our latest needs analysis we have updated this popular class. Perhaps you heard that professional behavior and performance does not matter anymore. The reality is that if you want to be successful, the way you look, talk, write, act and work will determine whether you are seen as a professional or not. Being professional is more than just about taking responsibility for yourself and your work, it's about seeing beyond your immediate needs and thinking about the long-term perceptions of you, your workplace, and the people you serve.Learning Objectives:
- What being “a professional” really means
- Learn how being professional increases your value in the workplace
- Understand the importance of “Greetings” and best practices for face, phone, ands virtual
- Develop Telephone Etiquette (Tone, Vacation/Out of office message, “Is there anything else we can do for you?” probe?
- Apply Printer protocols of beset dos and don’ts when working with printers.
- Utilize Proper Gossip-Handling Techniques
- Enhance Email dos and don’ts.
- Define and use two Assertive Behavior techniques. (Open and honest, and asking for help)
- Understand the consequence of Oversharing information consequences.
- How to avoid confusion. Selecting Boundaries: Accountability Chart and Authority Levels (Why two professional baseball players never run into each other during the game)
Dean Russell is a Professional Strategic Coach. He helps organizations and businesses increase their effectiveness through leadership coaching, training, and public speaking engagements. He has a gift and passion for helping people and organizations quickly grasp their company’s vision, gain operational traction, and work as a healthy, functional, and cohesive team. He is a national speaker and recognized expert specializing in business management, leadership improvement, and better employee performance.Location: Online via Zoom
Professional Office Etiquette Basics
11/3/2021
Welcome to the updated 2021 Professional Etiquette Basics. Based on our latest needs analysis we have updated this popular class. Perhaps you heard that professional behavior and performance does not matter anymore. The reality is that if you want to be successful, the way you look, talk, write, act and work will determine whether you are seen as a professional or not. Being professional is more than just about taking responsibility for yourself and your work, it's about seeing beyond your immediate needs and thinking about the long-term perceptions of you, your workplace, and the people you serve.
Learning Objectives:
Dean Russell is a Professional Strategic Coach. He helps organizations and businesses increase their effectiveness through leadership coaching, training, and public speaking engagements. He has a gift and passion for helping people and organizations quickly grasp their company’s vision, gain operational traction, and work as a healthy, functional, and cohesive team. He is a national speaker and recognized expert specializing in business management, leadership improvement, and better employee performance.
Location: Online via Zoom
11/3/2021
Welcome to the updated 2021 Professional Etiquette Basics. Based on our latest needs analysis we have updated this popular class. Perhaps you heard that professional behavior and performance does not matter anymore. The reality is that if you want to be successful, the way you look, talk, write, act and work will determine whether you are seen as a professional or not. Being professional is more than just about taking responsibility for yourself and your work, it's about seeing beyond your immediate needs and thinking about the long-term perceptions of you, your workplace, and the people you serve.
Learning Objectives:
- What being “a professional” really means
- Learn how being professional increases your value in the workplace
- Understand the importance of “Greetings” and best practices for face, phone, ands virtual
- Develop Telephone Etiquette (Tone, Vacation/Out of office message, “Is there anything else we can do for you?” probe?
- Apply Printer protocols of beset dos and don’ts when working with printers.
- Utilize Proper Gossip-Handling Techniques
- Enhance Email dos and don’ts.
- Define and use two Assertive Behavior techniques. (Open and honest, and asking for help)
- Understand the consequence of Oversharing information consequences.
- How to avoid confusion. Selecting Boundaries: Accountability Chart and Authority Levels (Why two professional baseball players never run into each other during the game)
Dean Russell is a Professional Strategic Coach. He helps organizations and businesses increase their effectiveness through leadership coaching, training, and public speaking engagements. He has a gift and passion for helping people and organizations quickly grasp their company’s vision, gain operational traction, and work as a healthy, functional, and cohesive team. He is a national speaker and recognized expert specializing in business management, leadership improvement, and better employee performance.Location: Online via Zoom
Generational Learning Styles 101
12/1/2021
Millennials, Gen X, Baby Boomers: these terms can bring to mind both good and bad characteristics and personal attributes that may automatically influence the way we interact with clients and coworkers. This session will discuss some of the common age-based stereotypes and the way they can influence learning situations and workplace interactions. Different ways to (and not to) think about common situations will be presented so as to break down and prevent prejudices that might exist in your institution.
Learning Objectives:
Jessica Curtis has worked in Ohio libraries for 20 years and is currently an adult services librarian for the Westerville Public Library. She specializes in creating user-friendly adult classes for emerging technology and library services. She is also an instructor for Kent State University's iSchool and the author of the ABC-CLIO publication, Teaching Adult Learners: A Guide for Public Librarians (2019).
Location: Online via Zoom
12/1/2021
Millennials, Gen X, Baby Boomers: these terms can bring to mind both good and bad characteristics and personal attributes that may automatically influence the way we interact with clients and coworkers. This session will discuss some of the common age-based stereotypes and the way they can influence learning situations and workplace interactions. Different ways to (and not to) think about common situations will be presented so as to break down and prevent prejudices that might exist in your institution.Learning Objectives:
- Learn the traditional differences in learning styles according to generational groups
- Learn how to accommodate generational learning styles one-on-one and for a group
- Learn how to accommodate the generational learning styles of library staff for training purposes
- Learn how to accommodate learning styles in a virtual environment.
Jessica Curtis has worked in Ohio libraries for 20 years and is currently an adult services librarian for the Westerville Public Library. She specializes in creating user-friendly adult classes for emerging technology and library services. She is also an instructor for Kent State University's iSchool and the author of the ABC-CLIO publication, Teaching Adult Learners: A Guide for Public Librarians (2019). Location: Online via Zoom
Generational Learning Styles 101
12/1/2021
Millennials, Gen X, Baby Boomers: these terms can bring to mind both good and bad characteristics and personal attributes that may automatically influence the way we interact with clients and coworkers. This session will discuss some of the common age-based stereotypes and the way they can influence learning situations and workplace interactions. Different ways to (and not to) think about common situations will be presented so as to break down and prevent prejudices that might exist in your institution.
Learning Objectives:Jessica Curtis has worked in Ohio libraries for 20 years and is currently an adult services librarian for the Westerville Public Library. She specializes in creating user-friendly adult classes for emerging technology and library services. She is also an instructor for Kent State University's iSchool and the author of the ABC-CLIO publication, Teaching Adult Learners: A Guide for Public Librarians (2019).
Location: Online via Zoom
12/1/2021
Millennials, Gen X, Baby Boomers: these terms can bring to mind both good and bad characteristics and personal attributes that may automatically influence the way we interact with clients and coworkers. This session will discuss some of the common age-based stereotypes and the way they can influence learning situations and workplace interactions. Different ways to (and not to) think about common situations will be presented so as to break down and prevent prejudices that might exist in your institution.Learning Objectives:
- Learn the traditional differences in learning styles according to generational groups
- Learn how to accommodate generational learning styles one-on-one and for a group
- Learn how to accommodate the generational learning styles of library staff for training purposes
- Learn how to accommodate learning styles in a virtual environment.
Jessica Curtis has worked in Ohio libraries for 20 years and is currently an adult services librarian for the Westerville Public Library. She specializes in creating user-friendly adult classes for emerging technology and library services. She is also an instructor for Kent State University's iSchool and the author of the ABC-CLIO publication, Teaching Adult Learners: A Guide for Public Librarians (2019). Location: Online via Zoom
Creating Calm During Times of Stress
12/7/2021
Managing and responding to the heightened emotions of others can be very challenging in the public service world. Our ability to do this well relies on our understanding of how stress impacts humans and more important, how we are able to regulate during times of increased stress in order to best manage the emotions of others.
Learning Objectives:
Erin Turner, LISW-S, is the Intensive Services Program Manager at Crossroads/Beacon Health in Lake County and Adjunct Faculty for Youngstown State School of Social Work Graduate Program. She has worked in community mental health settings for over 20 years as a volunteer, direct service provider, clinical supervisor and program manager. She has extensive experience working with children, adolescents, families and adults with a variety of mental health issues, including trauma, mood disorders and crisis situations. Erin specializes in community based crisis intervention. Erin has provided multiple trainings within the context of Social Work including, Risk Assessment, Trauma, Compassion Fatigue and Motivational Interviewing.
Location: Online via Zoom
12/7/2021
Managing and responding to the heightened emotions of others can be very challenging in the public service world. Our ability to do this well relies on our understanding of how stress impacts humans and more important, how we are able to regulate during times of increased stress in order to best manage the emotions of others. Learning Objectives:
- A greater understanding of how Trauma and Stress impact our brains
- Knowledge on the Stress Cycle and why individuals escalate during times of stress
- De-escalation techniques to support times of high stress in the library
- Learn how we can better regulate our own emotions
Erin Turner, LISW-S, is the Intensive Services Program Manager at Crossroads/Beacon Health in Lake County and Adjunct Faculty for Youngstown State School of Social Work Graduate Program. She has worked in community mental health settings for over 20 years as a volunteer, direct service provider, clinical supervisor and program manager. She has extensive experience working with children, adolescents, families and adults with a variety of mental health issues, including trauma, mood disorders and crisis situations. Erin specializes in community based crisis intervention. Erin has provided multiple trainings within the context of Social Work including, Risk Assessment, Trauma, Compassion Fatigue and Motivational Interviewing. Location: Online via Zoom
Creating Calm During Times of Stress
12/7/2021
Managing and responding to the heightened emotions of others can be very challenging in the public service world. Our ability to do this well relies on our understanding of how stress impacts humans and more important, how we are able to regulate during times of increased stress in order to best manage the emotions of others.
Learning Objectives:
Erin Turner, LISW-S, is the Intensive Services Program Manager at Crossroads/Beacon Health in Lake County and Adjunct Faculty for Youngstown State School of Social Work Graduate Program. She has worked in community mental health settings for over 20 years as a volunteer, direct service provider, clinical supervisor and program manager. She has extensive experience working with children, adolescents, families and adults with a variety of mental health issues, including trauma, mood disorders and crisis situations. Erin specializes in community based crisis intervention. Erin has provided multiple trainings within the context of Social Work including, Risk Assessment, Trauma, Compassion Fatigue and Motivational Interviewing.
Location: Online via Zoom
12/7/2021
Managing and responding to the heightened emotions of others can be very challenging in the public service world. Our ability to do this well relies on our understanding of how stress impacts humans and more important, how we are able to regulate during times of increased stress in order to best manage the emotions of others. Learning Objectives:
- A greater understanding of how Trauma and Stress impact our brains
- Knowledge on the Stress Cycle and why individuals escalate during times of stress
- De-escalation techniques to support times of high stress in the library
- Learn how we can better regulate our own emotions
Erin Turner, LISW-S, is the Intensive Services Program Manager at Crossroads/Beacon Health in Lake County and Adjunct Faculty for Youngstown State School of Social Work Graduate Program. She has worked in community mental health settings for over 20 years as a volunteer, direct service provider, clinical supervisor and program manager. She has extensive experience working with children, adolescents, families and adults with a variety of mental health issues, including trauma, mood disorders and crisis situations. Erin specializes in community based crisis intervention. Erin has provided multiple trainings within the context of Social Work including, Risk Assessment, Trauma, Compassion Fatigue and Motivational Interviewing. Location: Online via Zoom
Staff Development Week: Staff Care as Community Care
1/24/2022 - 1/27/2022
Monday, January 24, 2022
10:30 am - 12:00 pm
Taking Care of Self, Staff, and Community
Self-care is important. Everywhere you look there are articles promoting the value of self-care: eat healthy, get plenty of sleep, exercise regularly. It can be exhausting just reading about all the things we should be doing to feel better! How can we help self-care feel less like a burden and more like genuine kindness and nurturing? What if we could tap into our larger community to bolster our own well-being while increasing social cohesion for all? There is a continuum – from self-care to staff (workplace) care to community care – that gets stronger as it fans out from solo activity to broader inclusive action and impact.
Learning Objectives:
References: https://www.webjunction.org/news/webjunction/taking-care-of-self-staff-and-community.html
Presenters:
Brenda Hough is a librarian, writer, and learning professional with 25 years of professional experience working in and supporting libraries by providing training and consulting services. She is the author of Crash Course in Time Management for Library Staff and the co-editor of WebJunction’s Competency Index for the Library Field. She is an adjunct instructor for Emporia State University (KS). She has worked on projects for the Bill and Melinda Gates Foundation, WebJunction, the Public Library Association, Infopeople, California Libraries Learn (CALL), the State Library of Arizona, the State Library of Oregon, the Northeast Kansas Library System, and more. She is the owner of EluciDare Learning.
Since joining OCLC’s WebJunction team in 2005, Betha Gutsche has contributed to library staff training through compiling the Competency Index for the Library Field, developing curricula, delivering training, and exploring new strategies. In addition to leading many grant-funded projects, Betha created curriculum and training for Small Libraries Create Smart Spaces, Supercharged Storytimes, Wikipedia + Libraries, and Creating Pathways to Civil Legal Justice. Betha received her MLIS from the University of Washington Information School and interned with the Gates Foundation U.S. Libraries Program 2002-2004.
Tuesday, January 25. 2022
10:00 am - 11:00 am
Words Matter: Mindful communication that creates caring connections
Employing mindful communication strategies creates opportunities to demonstrate caring and enhance connections within the library community. Utilizing mindful communication can also avoid retraumatization for those individuals who have experienced trauma.
Learning objectives:
Meghan Harper, Ph.D. Director and Professor, School of Information at Kent State University in Kent, Ohio.
Wednesday, January 26, 2022
10:00 am - 11:00 am
Library Safety as Burnout Prevention: Reframing Safety and Security for Staff Sustainability
Learning Objectives:
Eddie Kristan ran the Safety & Security Team at Warren-Newport Library in Gurnee, IL for nearly 7 years before finishing his MLIS to become a reference librarian and staff training coordinator in 2020. During his time as Head of Security, Eddie re-wrote procedure and advised on policy to turn a distrusted and counter-productive security team into a force of support and empathy for staff and the community. With the help of Ryan Dowd (author of "A Librarian's Guide to Homelessness") and Warren Graham (author of "The Black Belt Librarian") Eddie was able to balance a need for confident enforcement of policy with a desperate need for trauma informed services and empathy in all things. He was named a Library Journal Mover & Shaker in the Community Builder group in 2020 and Herbert Goldhor Award Winner for Public Librarianship by the University of Illinois School of Information Sciences in 2021. As Staff Training Coordinator, Eddie has developed monthly content for his library on a wide range of subjects including Person Pronouns, Trauma Informed Services, Material Challenges, and Bystander Intervention.
Thursday, January 27, 2022
10:00 am - 11:00 am
Self-Care: How to Increase Productivity while Avoiding Burnout
Increasing demands from our public for various library services can and will create an environment for burnout as a result of heavy workloads. While some stressors are unavoidable, prolonged exposure to it can cause detachment, pessimism, and a loss of enjoyment in the public library profession. During this session we will explore approaches on how to identify and overcome stressors while retaining optimal levels of efficiency during our workday.
Learning Objectives:
Presenter:
Nicole Bryan, MLS Neighborhood Library Supervisor, Brooklyn Public Library
Nicole has spent some of her career within the social services arena, developing programs and meeting constituents' needs. Currently, she assess the delivery of library services, by employing trauma-informed methods, to transitional populations in public library branches and homeless shelters in Brooklyn, N.Y. She received her MLS degree from Long Island University.
2:00 pm - 3:00 pm
Be the Change: Improving staff morale from within
Presenter Haley Holmes from the San Antonio Public Library will talk about her experiences leading staff from all levels of the organization to create an environment where everyone has the opportunity to be heard. Operation Transformation was a three year project that resulted in more staff engagement, recognition, and innovation. Haley will explain how the project started and outline several of the initiatives that were created as a result to address the need to improve morale in a workplace with over 500 employees in 30 locations.
Learning Objectives
Haley K. Holmes, Ph.D., is the Central Library Public Services Administrator for the San Antonio Public Library overseeing Reference Services, Childrens, Texana/Genealogy, the Latino Collection and Resource Center, and Circulation. Haley has been with the San Antonio Public Library for 17 years, serving as a branch manager for 7 years and Coordinator of Services to Adults for 3 years. Before moving to San Antonio, she worked in academic libraries and at the Library of Congress. She is the coauthor of Library Programming Made Easy, part of the “A Practical Guide for Librarians” series and a 2020 Library Journal Mover and Shaker.
Location: Online via Zoom
There are currently 63 spots remaining out of 100
1/24/2022 - 1/27/2022
Monday, January 24, 2022
10:30 am - 12:00 pm
Taking Care of Self, Staff, and Community
Self-care is important. Everywhere you look there are articles promoting the value of self-care: eat healthy, get plenty of sleep, exercise regularly. It can be exhausting just reading about all the things we should be doing to feel better! How can we help self-care feel less like a burden and more like genuine kindness and nurturing? What if we could tap into our larger community to bolster our own well-being while increasing social cohesion for all? There is a continuum – from self-care to staff (workplace) care to community care – that gets stronger as it fans out from solo activity to broader inclusive action and impact.
Learning Objectives:
- Reflect upon what genuine and meaningful self-care looks like
- Describe the connection between self-care, workplace well-being, and community care
- Take actionable ideas for community care back to your library
References: https://www.webjunction.org/news/webjunction/taking-care-of-self-staff-and-community.html
Presenters:
Brenda Hough is a librarian, writer, and learning professional with 25 years of professional experience working in and supporting libraries by providing training and consulting services. She is the author of Crash Course in Time Management for Library Staff and the co-editor of WebJunction’s Competency Index for the Library Field. She is an adjunct instructor for Emporia State University (KS). She has worked on projects for the Bill and Melinda Gates Foundation, WebJunction, the Public Library Association, Infopeople, California Libraries Learn (CALL), the State Library of Arizona, the State Library of Oregon, the Northeast Kansas Library System, and more. She is the owner of EluciDare Learning.Since joining OCLC’s WebJunction team in 2005, Betha Gutsche has contributed to library staff training through compiling the Competency Index for the Library Field, developing curricula, delivering training, and exploring new strategies. In addition to leading many grant-funded projects, Betha created curriculum and training for Small Libraries Create Smart Spaces, Supercharged Storytimes, Wikipedia + Libraries, and Creating Pathways to Civil Legal Justice. Betha received her MLIS from the University of Washington Information School and interned with the Gates Foundation U.S. Libraries Program 2002-2004.Tuesday, January 25. 2022
10:00 am - 11:00 am
Words Matter: Mindful communication that creates caring connections
Employing mindful communication strategies creates opportunities to demonstrate caring and enhance connections within the library community. Utilizing mindful communication can also avoid retraumatization for those individuals who have experienced trauma.
Learning objectives:
- Participants will learn about the characteristics and effects of trauma on the individual.
- Participants will learn about mindful use of language that will avoid retraumatization for individuals.
- Participants will become aware of professional resources that provide guidance on non- discriminatory language
Meghan Harper, Ph.D. Director and Professor, School of Information at Kent State University in Kent, Ohio.Wednesday, January 26, 2022
10:00 am - 11:00 am
Library Safety as Burnout Prevention: Reframing Safety and Security for Staff Sustainability
Learning Objectives:
- Tools to handle acute problems that influence burnout including principles of service, de-escalation phrases, and established boundaries
- Proactive preparations to avoid or mitigate incidents that cause burnout including interdepartmental communications and establishing community partnerships
- Unmasking how vocational awe makes us handle safety and security issues poorly and inequitably
Eddie Kristan ran the Safety & Security Team at Warren-Newport Library in Gurnee, IL for nearly 7 years before finishing his MLIS to become a reference librarian and staff training coordinator in 2020. During his time as Head of Security, Eddie re-wrote procedure and advised on policy to turn a distrusted and counter-productive security team into a force of support and empathy for staff and the community. With the help of Ryan Dowd (author of "A Librarian's Guide to Homelessness") and Warren Graham (author of "The Black Belt Librarian") Eddie was able to balance a need for confident enforcement of policy with a desperate need for trauma informed services and empathy in all things. He was named a Library Journal Mover & Shaker in the Community Builder group in 2020 and Herbert Goldhor Award Winner for Public Librarianship by the University of Illinois School of Information Sciences in 2021. As Staff Training Coordinator, Eddie has developed monthly content for his library on a wide range of subjects including Person Pronouns, Trauma Informed Services, Material Challenges, and Bystander Intervention.Thursday, January 27, 2022
10:00 am - 11:00 am
Self-Care: How to Increase Productivity while Avoiding Burnout
Increasing demands from our public for various library services can and will create an environment for burnout as a result of heavy workloads. While some stressors are unavoidable, prolonged exposure to it can cause detachment, pessimism, and a loss of enjoyment in the public library profession. During this session we will explore approaches on how to identify and overcome stressors while retaining optimal levels of efficiency during our workday.
Learning Objectives:
- Identify signals of Physical, Behavioral and Emotional barriers that leads to burnout
- Understand methods to mitigate stressors caused by public service demands
- Learn how to adopt self-care techniques at work.
Presenter:
Nicole Bryan, MLS Neighborhood Library Supervisor, Brooklyn Public LibraryNicole has spent some of her career within the social services arena, developing programs and meeting constituents' needs. Currently, she assess the delivery of library services, by employing trauma-informed methods, to transitional populations in public library branches and homeless shelters in Brooklyn, N.Y. She received her MLS degree from Long Island University.
2:00 pm - 3:00 pm
Be the Change: Improving staff morale from within
Presenter Haley Holmes from the San Antonio Public Library will talk about her experiences leading staff from all levels of the organization to create an environment where everyone has the opportunity to be heard. Operation Transformation was a three year project that resulted in more staff engagement, recognition, and innovation. Haley will explain how the project started and outline several of the initiatives that were created as a result to address the need to improve morale in a workplace with over 500 employees in 30 locations.
Learning Objectives
- Participants will come away with a better understanding of organizational health.
- Participants will be given specific tools and examples they can use in their organizations to gather staff feedback concerning morale in their work locations.
- Participants will learn how to turn staff feedback into meaningful change.
Haley K. Holmes, Ph.D., is the Central Library Public Services Administrator for the San Antonio Public Library overseeing Reference Services, Childrens, Texana/Genealogy, the Latino Collection and Resource Center, and Circulation. Haley has been with the San Antonio Public Library for 17 years, serving as a branch manager for 7 years and Coordinator of Services to Adults for 3 years. Before moving to San Antonio, she worked in academic libraries and at the Library of Congress. She is the coauthor of Library Programming Made Easy, part of the “A Practical Guide for Librarians” series and a 2020 Library Journal Mover and Shaker.
Location: Online via Zoom
There are currently 63 spots remaining out of 100
Checking In: Mindful Approaches to Connect and Support Staff and Colleagues During Uncertain Times
3/8/2022
Location: Online via Zoom
3/8/2022
This training will provide practical tools to help staff and supervisors empower employees/colleagues. It will also provide ways to stay productive and inspired in the face of new challenges.
Learning Objectives:
- Participants will learn how to recognize their own emotional status and needs
- Participants will learn practical ways to connect and support staff and colleagues during uncertain times
- Participants will learn how to foster positive coping mechanisms for themselves and to share with others when facing new challenges
Presenter:
Nicole Bryan, MLS Neighborhood Library Supervisor, Brooklyn Public Library
Nicole has spent some of her career within the social services arena, developing programs and meeting constituents' needs. Currently, she assess the delivery of library services, by employing trauma-informed methods, to transitional populations in public library branches and homeless shelters in Brooklyn, N.Y. She received her MLS degree from Long Island University.
Location: Online via Zoom
Checking In: Mindful Approaches to Connect and Support Staff and Colleagues During Uncertain Times
3/8/2022
Location: Online via Zoom
3/8/2022
This training will provide practical tools to help staff and supervisors empower employees/colleagues. It will also provide ways to stay productive and inspired in the face of new challenges.
Learning Objectives:
- Participants will learn how to recognize their own emotional status and needs
- Participants will learn practical ways to connect and support staff and colleagues during uncertain times
- Participants will learn how to foster positive coping mechanisms for themselves and to share with others when facing new challenges
Presenter:
Nicole Bryan, MLS Neighborhood Library Supervisor, Brooklyn Public Library
Nicole has spent some of her career within the social services arena, developing programs and meeting constituents' needs. Currently, she assess the delivery of library services, by employing trauma-informed methods, to transitional populations in public library branches and homeless shelters in Brooklyn, N.Y. She received her MLS degree from Long Island University.
Location: Online via Zoom
Resolving Conflict through Trust and Team Building
4/13/2022
Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
Learning Objectives:
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.
4/13/2022
Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
Learning Objectives:
- Learn how to create and build a cohesive team
- Learn the dos and don’ts of creating and maintaining trust
- Learn a step-by-step process for having difficult conversations
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.Resolving Conflict through Trust and Team Building
4/13/2022
Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
Learning Objectives:
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.
4/13/2022
Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.Learning Objectives:
- Learn how to create and build a cohesive team
- Learn the dos and don’ts of creating and maintaining trust
- Learn a step-by-step process for having difficult conversations
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.Effective Workplace Communication Skills for New(er) Supervisors
7/12/2022
Recorded 7/12/2022
Effective communicators are not born, they are continually developing. You can improve your communication skills and forge great relationships with employees by getting more intentional about how you communicate.
In many ways, your success as a supervisor will depend on how effective you are in communicating your messages to others in your library.
This program will focus on the dos and don’ts of effectively communicating with others (including your boss)!
Specifically, we will discuss:
Presenter:
Andrew Sanderbeck is a respected expert presenter and consultant for libraries and library organizations on communication skills, customer service and self-care. He has presented at many national, state and regional conferences, as well as international conferences in the United Arab Emirates and more than a dozen European Countries. He is the past board president of the Haywood County Public Libraries in Western North Carolina and now resides in Bradenton, Florida.
Location: Online via Zoom
7/12/2022
Recorded 7/12/2022Effective communicators are not born, they are continually developing. You can improve your communication skills and forge great relationships with employees by getting more intentional about how you communicate.
In many ways, your success as a supervisor will depend on how effective you are in communicating your messages to others in your library.
This program will focus on the dos and don’ts of effectively communicating with others (including your boss)!
Specifically, we will discuss:
- How to effectively use the Communication Cycle to determine the best way to create and send your messages (verbal and written)
- How to give more effective and more easily understood instructions
- The one question to NEVER ask your employees
- Tips on writing emails that get results
Presenter:
Andrew Sanderbeck is a respected expert presenter and consultant for libraries and library organizations on communication skills, customer service and self-care. He has presented at many national, state and regional conferences, as well as international conferences in the United Arab Emirates and more than a dozen European Countries. He is the past board president of the Haywood County Public Libraries in Western North Carolina and now resides in Bradenton, Florida.Location: Online via Zoom
Harassment Prevention
8/23/2022
This training will focus on understanding what constitutes sexual harassment of library employees, whether from co-workers or customers, and will discuss how to effectively prevent and handle incidences.
Learning Objectives:
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.
Location: Online via Zoom
8/23/2022
This training will focus on understanding what constitutes sexual harassment of library employees, whether from co-workers or customers, and will discuss how to effectively prevent and handle incidences.
Learning Objectives:
- Discussion of harassing versus irritating behavior
- Tips for preventing harassment
- Effectively responding to incidents
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.
Location: Online via Zoom
Harassment Prevention
8/23/2022
Recorded 8/23/2022
This training will focus on understanding what constitutes sexual harassment of library employees, whether from co-workers or customers, and will discuss how to effectively prevent and handle incidences.
Learning Objectives:
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.
Location: Online via Zoom
8/23/2022
Recorded 8/23/2022This training will focus on understanding what constitutes sexual harassment of library employees, whether from co-workers or customers, and will discuss how to effectively prevent and handle incidences.
Learning Objectives:
- Discussion of harassing versus irritating behavior
- Tips for preventing harassment
- Effectively responding to incidents
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.
Location: Online via Zoom
Kindness in the Workplace: Self-Care, Mindfulness, and Remaining Positive
10/19/2022
Do you ever find it challenging to maintain an optimistic attitude at work? If so, this webinar is for you! Discover how to create a positive workplace culture.
Objectives:
Amber Salmon
Amber has 18 years of library experience. She is currently an Adult Services Librarian in the Business, Government & Science Division at the Akron Summit County Public Library. Amber has a background in Art History.
Brooke VanDerlin
Brooke has 17 years of library experience with the Akron Summit County Public Library as a Public Service Assistant and a Children’s Librarian. In addition to Library Science, Brooke has a background in Clinical Counseling.
Location: Online
Via Zoom
10/19/2022
Do you ever find it challenging to maintain an optimistic attitude at work? If so, this webinar is for you! Discover how to create a positive workplace culture.
Objectives:
- Incorporate mindfulness into your every day activities
- Define and explore the practice of self-care
- Find ways to implement positivity in challenging situations
Amber SalmonAmber has 18 years of library experience. She is currently an Adult Services Librarian in the Business, Government & Science Division at the Akron Summit County Public Library. Amber has a background in Art History.
Brooke VanDerlinBrooke has 17 years of library experience with the Akron Summit County Public Library as a Public Service Assistant and a Children’s Librarian. In addition to Library Science, Brooke has a background in Clinical Counseling.
Location: Online
Via Zoom
Kindness in the Workplace: Self-Care, Mindfulness, and Remaining Positive
10/19/2022
Recorded 10/19/2022
Do you ever find it challenging to maintain an optimistic attitude at work? If so, this webinar is for you! Discover how to create a positive workplace culture.
Objectives:
Amber Salmon
Amber has 18 years of library experience. She is currently an Adult Services Librarian in the Business, Government & Science Division at the Akron Summit County Public Library. Amber has a background in Art History.
Brooke VanDerlin
Brooke has 17 years of library experience with the Akron Summit County Public Library as a Public Service Assistant and a Children’s Librarian. In addition to Library Science, Brooke has a background in Clinical Counseling.
Location: Online
Via Zoom
10/19/2022
Recorded 10/19/2022Do you ever find it challenging to maintain an optimistic attitude at work? If so, this webinar is for you! Discover how to create a positive workplace culture.
Objectives:
- Incorporate mindfulness into your every day activities
- Define and explore the practice of self-care
- Find ways to implement positivity in challenging situations
Amber SalmonAmber has 18 years of library experience. She is currently an Adult Services Librarian in the Business, Government & Science Division at the Akron Summit County Public Library. Amber has a background in Art History.
Brooke VanDerlinBrooke has 17 years of library experience with the Akron Summit County Public Library as a Public Service Assistant and a Children’s Librarian. In addition to Library Science, Brooke has a background in Clinical Counseling.
Location: Online
Via Zoom
Leadership Academy
10/20/2022
NEO-RLS Introduces the 2022-2023 Leadership Academy
What does it mean to be a leader and how do the skills needed differ from those needed to be a good manager? Many people struggle with how to leave behind former priorities and mindsets when they enter a leadership role. Learning how to balance implementation with vision, connect with others in order to achieve goals, become an effective decision-maker and develop others are all important skills that help build alignment with direct reports and across an organization. The Leadership Academy will focus on enhancing the skills you already have and building new ones in order to assist you in developing a vision of how you can confidently move into the future as a leader.
Thursday, October 20, 2022 - Twinsburg Public Library
9:30 am - 4:00 pm
Leading With Your Strengths (Morning Session)
We intuitively understand that strengths are something we’re good at, something that takes less effort than things in which we don’t excel. Strengths, however, are more than what we do well. Strengths also energize us. Leading with Your Strengths focuses on identifying team members’ strengths and encourages them to use them in a way that benefits everyone.
Learning Objectives:
“Research from Harvard Business School demonstrated that EQ counts for twice as much as IQ and Technical Skills in determining who will be successful!”
This session will introduce participants to the concepts of Emotional Intelligence (self-awareness, self-management, social awareness and relationship management) and arm them with the understanding and tools to help them be more effective in the workplace. Participants will explore each of the 4 components with interactive exercises and discussion.
Learning Objectives:
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio. For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional. She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges.
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant. She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries. She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.
Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University. She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.
Session 4
Delegating Made Easy
Wednesday, January 18, 2023 at 10:00 am From Your Desktop
You know you should. You wish you could. But delegation has never been your strong suit. Take heart! This is definitely an area you can improve in – it just takes knowing yourself, knowing your employees, and knowing how to put that knowledge to work for you!
Session 5
Date February 8, 2023 at 10:00 am From Your Desktop
Strategic Leadership
Learning objectives:
Paula Miller has served as Director/Administrator in four states –Baltimore County Public Library and Eastern Shore Regional Library (both MD), Pikes Peak Library District (CO), Westlake Porter Public Library (OH), and Dover Public Library (DE). Most recently, she molded BCPL’s role as a community hub and instrument of democracy, and she oversaw the development and opening of award-winning and state-of-the-art Library 21c in Colorado Springs. Enamored by libraries since her first shelving job at age 16 at Kent Free Library, she believes our public libraries are critical community resources that bring people together and that serve as bridges to opportunities in individuals’ lives. She is focused on identifying new and emerging needs, roles, and connections that keep our libraries relevant and effective.
Session 6
Thursday, March 30, 2023 - Location TBA
9:30 am - 4:00 pm
Peer to Peer Coaching (Morning Session)
In this session, participants will learn how to use a powerful tool to mutually problem-solve challenging issues. The method is built on respect for different points of view and getting to the core issue before implementing a solution. Participants will have opportunities to practice the method on actual problems and design how they will replicate this approach going forward.
Learning Objectives:
What is your organization’s culture? It’s hard to quantify, but it might be the single most important factor in determining your organization’s success. If you don’t get the right people, your business is going to suffer. The best definition of culture I’ve seen so far is the set of shared attitudes, values, goals and practices that characterize an institution or organization. It’s that feeling you get when you walk through the front door or interact with the staff.
Ellen Shafer has had a diverse career involving many facets of talent and organizational development. Prior to starting Canterbury Coaching and Consulting, her professional portfolio included working for an employee assistance program, creating and managing customized training programs and conducting employee assessments for a northeast Ohio community college. Most recently, Ellen served as the manager of the Leadership Development Center at Lorain County Community College.
David Hyslop, Professor of Business Education, Bowling Green State University. David served as consultant to approximately 200 industrial, service, and nonprofit organizations during past 30 years. He has also conducted over 200 workshops covering the following topics:
Building leadership and supervisory effectiveness skills; developing problem-solving and decision-making skills; enhancing human relations skills; improving employee motivation; establishing effective performance appraisal techniques; planning and implementing quality improvements; creating strategies for effective communication; developing techniques for creating productive teams; developing leadership through coaching and mentoring; designed and implemented 360 leadership assessments for 20 organizations.
Session 8
Thursday, May 18,2023 - Location TBA
9:30 am - 3:30 pm
All Leaders Don’t Have Titles (Morning Session)
Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built robust leadership training curriculum to serve her clients. Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.
The Importance of Mentoring (Afternoon Session)
Location: Twinsburg Public Library
10050 Ravenna Rd.
Twinsburg, OH 44087
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
10/20/2022
NEO-RLS Introduces the 2022-2023 Leadership AcademyWhat does it mean to be a leader and how do the skills needed differ from those needed to be a good manager? Many people struggle with how to leave behind former priorities and mindsets when they enter a leadership role. Learning how to balance implementation with vision, connect with others in order to achieve goals, become an effective decision-maker and develop others are all important skills that help build alignment with direct reports and across an organization. The Leadership Academy will focus on enhancing the skills you already have and building new ones in order to assist you in developing a vision of how you can confidently move into the future as a leader.
- The Academy is a blended course which runs from March through November and consists of 4 face-to-face workshops and 4 webinars
- We recommend that you attend the Academy in its entirety in order to maximize your learning
- Archives of live webinars will be available at your convenience for those attending the Academy in its entirety and experiencing a scheduling conflict
- Live webinars will be available individually for registration for those NOT attending the Academy in its entirety
Thursday, October 20, 2022 - Twinsburg Public Library
9:30 am - 4:00 pm
Leading With Your Strengths (Morning Session)
We intuitively understand that strengths are something we’re good at, something that takes less effort than things in which we don’t excel. Strengths, however, are more than what we do well. Strengths also energize us. Leading with Your Strengths focuses on identifying team members’ strengths and encourages them to use them in a way that benefits everyone.
Learning Objectives:
- Understanding Strengths and Weaknesses
- Assessing your Signature Strengths
- Applying This to Your Work
“Research from Harvard Business School demonstrated that EQ counts for twice as much as IQ and Technical Skills in determining who will be successful!”
This session will introduce participants to the concepts of Emotional Intelligence (self-awareness, self-management, social awareness and relationship management) and arm them with the understanding and tools to help them be more effective in the workplace. Participants will explore each of the 4 components with interactive exercises and discussion.
Learning Objectives:
- Identify the benefits of Emotional Intelligence (EQ)
- Learn the four core skills of EQ
- Manage and adapt emotional behaviors for greater effectiveness in the workplace
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio. For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional. She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant. She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries. She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.
Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University. She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.
Ellen Shafer has had a diverse career involving many facets of talent and organizational development. Prior to starting Canterbury Coaching and Consulting, her professional portfolio included working for an employee assistance program, creating and managing customized training programs and conducting employee assessments for a northeast Ohio community college. Most recently, Ellen served as the manager of the Leadership Development Center at Lorain County Community College.
Ellen is a skilled facilitator with over 30 years of experience in talent and organizational development and in working with people as a trainer, mentor, seminar leader and coach. As a leadership and performance coach she specializes in the areas of performance challenges, transition, people skills, emotional intelligence and leadership.
Session 2
Thursday, November 17, 2022 at 10:00 am From Your Desktop
From Peer to Leader
Congratulations you've been promoted in your library! What an exciting time - until you realize that you are now in charge of your peers. Navigating the potentially rocky terrain of becoming a supervisor to your former peers can be stressful for all involved, but there are ways to ease the transition. Learn how to build a foundation with your co-workers, tips to start in a positive way, and how to strive to be an effective leader for all of your staff. Bring your questions.
Presenter:
Cheryl Kuonen, Director, Mentor Public Library
Session 3
Wednesday, December 7, 2022 at 10:00 am From Your Desktop
Good Leaders, Bad Decisions
Good decisions do not happen by chance. They are the result of a step-by-step decision-making process that includes understanding the effect of emotional and situational influences. This interactive one-hour webinar will help participants assess their dominant decision-making style and identify factors that can hinder effective decision making.
Learning Objectives:
- · Assess decision-making style
- · Explore emotional triggers that affect decisions
- · Discuss situational decision-making
- · Learn an easy step-by-step process for making decisions
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.Session 4
Delegating Made Easy
Wednesday, January 18, 2023 at 10:00 am From Your Desktop
You know you should. You wish you could. But delegation has never been your strong suit. Take heart! This is definitely an area you can improve in – it just takes knowing yourself, knowing your employees, and knowing how to put that knowledge to work for you!
In this session, you’ll learn specific tips to help you delegate more effectively – not just more – and you’ll also discover why doing so is important to your success as a supervisor.
We’ll uncover some important questions to consider when you finally make that leap to delegating on a consistent basis. We’ll also look at not just whether or not a task should be delegated, but also to whom – and how to make sure the delegation process is successful.
Learning objectives:
- Common obstacles to delegating effectively
- The key ingredients to an effective delegation process
- Specific tips to ensure the delegation is successful
Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between! Linda received her MBA from the University of Florida and has years of experience in hands-on management positions. She develops her workshops based on solid research and – more importantly – real-life application.
Session 5
Date February 8, 2023 at 10:00 am From Your Desktop
Strategic Leadership
Learning objectives:
- Participants will learn the difference between strategy and leadership skills vs operations and management skills, and will understand the importance of weaving these critical skills together.
- Participants will learn several integral tools for infusing their management style with strategic thinking.
- Participants will discuss trends emanating from the pandemic and discuss potential impacts on future library operations
Paula Miller has served as Director/Administrator in four states –Baltimore County Public Library and Eastern Shore Regional Library (both MD), Pikes Peak Library District (CO), Westlake Porter Public Library (OH), and Dover Public Library (DE). Most recently, she molded BCPL’s role as a community hub and instrument of democracy, and she oversaw the development and opening of award-winning and state-of-the-art Library 21c in Colorado Springs. Enamored by libraries since her first shelving job at age 16 at Kent Free Library, she believes our public libraries are critical community resources that bring people together and that serve as bridges to opportunities in individuals’ lives. She is focused on identifying new and emerging needs, roles, and connections that keep our libraries relevant and effective.Session 6
Thursday, March 30, 2023 - Location TBA
9:30 am - 4:00 pm
Peer to Peer Coaching (Morning Session)
In this session, participants will learn how to use a powerful tool to mutually problem-solve challenging issues. The method is built on respect for different points of view and getting to the core issue before implementing a solution. Participants will have opportunities to practice the method on actual problems and design how they will replicate this approach going forward.
Learning Objectives:
- Learn and be able to apply a peer coaching tool used for group problem solving
- Explore the impact of questioning techniques in the peer coaching tool and other coaching models
- Gain additional perspectives through practice
What is your organization’s culture? It’s hard to quantify, but it might be the single most important factor in determining your organization’s success. If you don’t get the right people, your business is going to suffer. The best definition of culture I’ve seen so far is the set of shared attitudes, values, goals and practices that characterize an institution or organization. It’s that feeling you get when you walk through the front door or interact with the staff.
So how exactly do you build a sense of culture within your staff that remains strong even when hours become long and frustrations become high?
There is no easy answer. Creating a positive organizational culture requires hard work, introspection and follow-through. This is one area where managers and senior leaders cannot delegate. Culture always starts with the senior executive and key leaders. You have to look in the mirror and be honest with yourself.
Learning Objectives:
- Identify an eight step framework and prepare a plan to design your organization’s culture
- Recognize the values and behaviors of the culture you are seeking to create
- Discuss the rituals that will sustain the desired behaviors and how to make the culture visible throughout the work environment
Ellen Shafer has had a diverse career involving many facets of talent and organizational development. Prior to starting Canterbury Coaching and Consulting, her professional portfolio included working for an employee assistance program, creating and managing customized training programs and conducting employee assessments for a northeast Ohio community college. Most recently, Ellen served as the manager of the Leadership Development Center at Lorain County Community College.Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built robust leadership training curriculum to serve her clients. Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.
Session 7
Thursday, April 20, 2023 - Location TBA
9:30 am - 3:30 pm
Achieving Leadership Effectiveness: The Power of Influence
Learning Objectives:
- Define the elements, background, and benefits of an influential leadership style
- Review key actions for building leadership effectiveness with influential style
- Develop plans and strategies for achieving maximum employee motivation
- Explain how to use the principles of influential leadership to build teamwork and collaboration
- Develop strategies for creating a culture of shared leadership
Presenter:
David Hyslop, Professor of Business Education, Bowling Green State University. David served as consultant to approximately 200 industrial, service, and nonprofit organizations during past 30 years. He has also conducted over 200 workshops covering the following topics:Building leadership and supervisory effectiveness skills; developing problem-solving and decision-making skills; enhancing human relations skills; improving employee motivation; establishing effective performance appraisal techniques; planning and implementing quality improvements; creating strategies for effective communication; developing techniques for creating productive teams; developing leadership through coaching and mentoring; designed and implemented 360 leadership assessments for 20 organizations.
Session 8
Thursday, May 18,2023 - Location TBA
9:30 am - 3:30 pm
All Leaders Don’t Have Titles (Morning Session)
The morning's workshop is designed to develop the participants' leadership skills as follows:
- Participants will obtain an in-depth understanding of leadership: listening, learning, and leading
- Participants will understand the importance of developing leadership competencies
- Participants will participate in group activities and discuss an article by Lolly Daskal, Why You Should Stop Being a Boss and Start Being a Leader
- Participants will learn effective leadership skills that they can implement immediately
To enhance learning and establish a baseline for individual development needs, participants will engage in group leadership activities based on their library system's leadership competencies.
Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built robust leadership training curriculum to serve her clients. Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.The Importance of Mentoring (Afternoon Session)
Learning Objectives:
- Discover the difference between coaching, counseling, and mentoring
- Understand the heart and rhythm of coaching conversations and practice with scenario-based learning exercises
- Identify qualities for being an effective mentor and mentee
Location: Twinsburg Public Library
10050 Ravenna Rd.
Twinsburg, OH 44087
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
NEO-RLS Annual Membership Meeting & Appreciation Breakfast
11/16/2022
Mark your calendars to attend the NEO-RLS 2022 Annual Membership Meeting & Appreciation Breakfast in-person on Wednesday, November 16, 2022. The Membership Meeting & Appreciation Breakfast are open to library administrators, trustees and staff.
On top of everything else they need to do, libraries increasingly find themselves at the center of controversy. The American Library Association reports a substantial increase in the number of book bans and challenges in 2021 (double the number of reports from 2020). Oftentimes, the library’s efforts to create collection and service policies that fulfill its mission statement of inclusion are the focus of these challenges. These attacks cost money, lower morale and productivity amongst the staff of small and rural libraries. They also threaten the very existence of libraries as safe spaces. But libraries do have some power, and it comes in the form of promotion. In this session, you’ll learn marketing tactics you can use now to clarify your library’s policies, solidify your library’s positions, and clearly communicate your mission, vision, and values. And you’ll hear tactics to use to rally community and stakeholder support to your defense if your library should face such a challenge.
Angela Hursh, Senior Engagement Consultant, NoveList
In this role she helps libraries create effective and engaging marketing, within budget and with a personalized approach. Angela’s background includes more than six years as the Content Team Leader for the Public Library of Cincinnati and Hamilton County, and more than 20 years as an Emmy-award winning broadcast television news journalist. Angela is passionate about library marketing and has expertise in collection marketing, strategy, public relations, email, and social media.
Location: Hilton Garden Inn
8971 Wilcox Dr
Twinsburg, OH 44087
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
11/16/2022
Mark your calendars to attend the NEO-RLS 2022 Annual Membership Meeting & Appreciation Breakfast in-person on Wednesday, November 16, 2022. The Membership Meeting & Appreciation Breakfast are open to library administrators, trustees and staff.
- Learn how NEO-RLS is progressing financially, what our plans are for the future, more about the services we currently provide and tell us what you think
- Celebrate all those that have contributed time and expertise to NEO-RLS over the past year
- Congratulate the 2021 Rising Star, Shooting Star, and Advocacy Award recipients and honorees
- Hear from Wendy Knapp, State Librarian of Ohio
On top of everything else they need to do, libraries increasingly find themselves at the center of controversy. The American Library Association reports a substantial increase in the number of book bans and challenges in 2021 (double the number of reports from 2020). Oftentimes, the library’s efforts to create collection and service policies that fulfill its mission statement of inclusion are the focus of these challenges. These attacks cost money, lower morale and productivity amongst the staff of small and rural libraries. They also threaten the very existence of libraries as safe spaces. But libraries do have some power, and it comes in the form of promotion. In this session, you’ll learn marketing tactics you can use now to clarify your library’s policies, solidify your library’s positions, and clearly communicate your mission, vision, and values. And you’ll hear tactics to use to rally community and stakeholder support to your defense if your library should face such a challenge.
Learning Objectives:
- Concrete tips for strengthening the public’s perception of the library now, including tips on how to promote their mission, vision, and values, the policies they create to protect intellectual freedom, and their place in the community as a safe and welcoming space.
- Marketing strategies for handling a censorship challenge, including strategies for responding to statements from critics via email, social media, and in the press.
- Promotional ideas designed to rally library supporters.
Angela Hursh, Senior Engagement Consultant, NoveListIn this role she helps libraries create effective and engaging marketing, within budget and with a personalized approach. Angela’s background includes more than six years as the Content Team Leader for the Public Library of Cincinnati and Hamilton County, and more than 20 years as an Emmy-award winning broadcast television news journalist. Angela is passionate about library marketing and has expertise in collection marketing, strategy, public relations, email, and social media.
Location: Hilton Garden Inn
8971 Wilcox Dr
Twinsburg, OH 44087
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
From Peer to Leader
11/17/2022
This webinar is also part of the 2022-2023 Leadership Academy.
Congratulations you've been promoted in your library! What an exciting time - until you realize that you are now in charge of your peers. Navigating the potentially rocky terrain of becoming a supervisor to your former peers can be stressful for all involved, but there are ways to ease the transition. Learn how to build a foundation with your co-workers, tips to start in a positive way, and how to strive to be an effective leader for all of your staff. Bring your questions.
Location: Online via Zoom
11/17/2022
This webinar is also part of the 2022-2023 Leadership Academy.
Congratulations you've been promoted in your library! What an exciting time - until you realize that you are now in charge of your peers. Navigating the potentially rocky terrain of becoming a supervisor to your former peers can be stressful for all involved, but there are ways to ease the transition. Learn how to build a foundation with your co-workers, tips to start in a positive way, and how to strive to be an effective leader for all of your staff. Bring your questions.
Presenter:
Cheryl Kuonen, Director, Mentor Public Library
Location: Online via Zoom
From Peer to Leader
11/17/2022
Recorded 11/17/2022
This webinar is also part of the 2022-2023 Leadership Academy.
Congratulations you've been promoted in your library! What an exciting time - until you realize that you are now in charge of your peers. Navigating the potentially rocky terrain of becoming a supervisor to your former peers can be stressful for all involved, but there are ways to ease the transition. Learn how to build a foundation with your co-workers, tips to start in a positive way, and how to strive to be an effective leader for all of your staff. Bring your questions.
Location: Online via Zoom
11/17/2022
Recorded 11/17/2022This webinar is also part of the 2022-2023 Leadership Academy.
Congratulations you've been promoted in your library! What an exciting time - until you realize that you are now in charge of your peers. Navigating the potentially rocky terrain of becoming a supervisor to your former peers can be stressful for all involved, but there are ways to ease the transition. Learn how to build a foundation with your co-workers, tips to start in a positive way, and how to strive to be an effective leader for all of your staff. Bring your questions.
Presenter:
Cheryl Kuonen, Director, Mentor Public Library
Location: Online via Zoom
Good Leaders, Bad Decisions
12/7/2022
Taurean J. Johnson (who also goes by TJ) serves as a Commissioner with the Federal Mediation and Conciliation Service (FMCS). In his capacity as Commissioner, Mr. Johnson works with parties in the private, public and federal sectors, mediating collective bargaining agreements, grievances, and employment disputes. In addition to his mediation work, Mr. Johnson frequently delivers training programs to labor and management groups. Taurean attended the University of Cincinnati (UC) earning dual degrees in Political Science and African American Studies.
Location: Online
Via Adobe Connect
12/7/2022
Good decisions do not happen by chance. They are the result of a step-by-step decision-making process that includes understanding the effect of emotional and situational influences. This interactive one-hour webinar will help participants assess their dominant decision-making style and identify factors that can hinder effective decision making.
Learning Objectives:
- · Assess decision-making style
- · Explore emotional triggers that affect decisions
- · Discuss situational decision-making
- · Learn an easy step-by-step process for making decisions
Taurean J. Johnson (who also goes by TJ) serves as a Commissioner with the Federal Mediation and Conciliation Service (FMCS). In his capacity as Commissioner, Mr. Johnson works with parties in the private, public and federal sectors, mediating collective bargaining agreements, grievances, and employment disputes. In addition to his mediation work, Mr. Johnson frequently delivers training programs to labor and management groups. Taurean attended the University of Cincinnati (UC) earning dual degrees in Political Science and African American Studies.Location: Online
Via Adobe Connect
Good Leaders, Bad Decisions
12/7/2022
Taurean J. Johnson (who also goes by TJ) serves as a Commissioner with the Federal Mediation and Conciliation Service (FMCS). In his capacity as Commissioner, Mr. Johnson works with parties in the private, public and federal sectors, mediating collective bargaining agreements, grievances, and employment disputes. In addition to his mediation work, Mr. Johnson frequently delivers training programs to labor and management groups. Taurean attended the University of Cincinnati (UC) earning dual degrees in Political Science and African American Studies.
Location: Online
Via Adobe Connect
12/7/2022
Recorded 12/7/2023
Good decisions do not happen by chance. They are the result of a step-by-step decision-making process that includes understanding the effect of emotional and situational influences. This interactive one-hour webinar will help participants assess their dominant decision-making style and identify factors that can hinder effective decision making.
Learning Objectives:
- · Assess decision-making style
- · Explore emotional triggers that affect decisions
- · Discuss situational decision-making
- · Learn an easy step-by-step process for making decisions
Taurean J. Johnson (who also goes by TJ) serves as a Commissioner with the Federal Mediation and Conciliation Service (FMCS). In his capacity as Commissioner, Mr. Johnson works with parties in the private, public and federal sectors, mediating collective bargaining agreements, grievances, and employment disputes. In addition to his mediation work, Mr. Johnson frequently delivers training programs to labor and management groups. Taurean attended the University of Cincinnati (UC) earning dual degrees in Political Science and African American Studies.Location: Online
Via Adobe Connect
New Supervisors' Academy
2/23/2023
The 2023 NEO-RLS New Supervisors' Academy is looking for new attendees.
Becoming a supervisor adds new and different challenges to your work day regardless of the type of library you work in or the size of library you work in. The Academy's courses will provide you with the skills and confidence you need to handle the many and varied challenges of being a supervisor. Programs will focus on three key areas: leadership, communication and staff development. The Academy is appropriate for new supervisors in multi-type libraries and for those who want a refresher.
"I enjoyed getting to know other supervisors and hear about their struggles and victories. Finding common ground was really nice since so many of us were in the same situation."
Session 1
Thursday, February 23, 2022 - Twinsburg Public Library
9:30 am - 4:00 pm
It all Starts with Attitude and Knowing Yourself
Being a good supervisor starts with having a great attitude and our series will begin with the opportunity to listen and interact with leaders as they share their experiences regarding the impact of attitude. Be sure to bring your most pressing questions.
The panel will consist of:
Kacie V. Armstrong, Director, Euclid Public Library
Chuck Vesei, Library Director, Baldwin Wallace University
Anastasia Diamond-Ortiz, Chief Executive Officer/Director, Lorain Public Library System
Carlos Latimer, Executive Director, East Cleveland Public Library
DeeAnna Culbertson, Director, Madison Public Library
The afternoon will focus on a Myers Briggs assessment. The Myers-Briggs Type Indicator (MBTI) assessment provides a useful method for understanding people by looking at eight personality preferences that everyone uses at different times. One of the most critical aspects of the MBTI is that it identifies preferences, not abilities or skills. It is designed to bring type awareness to those who might find growth and learning within its ideas. You will have fun exploring and validating your type preferences. The MBTI is the most popular assessment in the world and has been applied as a tool for many years by a variety of users around the globe. This assessment will not only help you to know yourself but give you insights into how your employees work.
Presenter:
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio. For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional. She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges.
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant. She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries. She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.
Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University. She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.
Session 2
Thursday, March 16, 2023 at 10:00 - 11:00 a.m. From Your Desktop
Change Course without Rocking the Boat
As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later. How do you go about addressing something that might have been brewing for a long time without Rocking the Boat? Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.
Presenter:
Cheryl Kuonen, Director, Mentor Public Library
Session 3
Tuesday, April 18, 2023 at 9:30 am to 12:00 pm From Your Desktop
Resolving Conflict through Trust and Team Building
Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
Learning Objectives:
Taurean J. Johnson (who also goes by TJ) serves as a Commissioner with the Federal Mediation and Conciliation Service (FMCS). In his capacity as Commissioner, Mr. Johnson works with parties in the private, public and federal sectors, mediating collective bargaining agreements, grievances, and employment disputes. In addition to his mediation work, Mr. Johnson frequently delivers training programs to labor and management groups. Taurean attended the University of Cincinnati (UC) earning dual degrees in Political Science and African American Studies.
Session 4
Thursday, May 4, 2023 - Cuyahoga Falls Library
9:30 am - 4:00 pm
Supervising with Confidence: A Skills Assessment
Supervisors must balance a variety of competing priorities while working with a variety of people. Fortunately, the necessary skills of an effective supervisor can be learned. In the morning we will focus on the five key supervisory skills, complete a self-evaluation relating to the five skills and develop a plan of action that relates to the skills you'd like to most improve in the following 90 days. You will have a chance to put the supervisory skills into practice during game simulation. This interactive workshop will focus on the five key supervisory skills that form the New Supervisor's Tool Kit.
Learning Objectives:
Ragan Snead, Executive Director, Northeast Ohio Regional Library System, has 12 years of experience in public and academic libraries. She has a passion for staff development and helping library staff reach their full potential. In addition to her work in various areas of librarianship, Ragan has experience in management, community outreach, and strategic planning. She received her MLIS from Kent State University and her MBA from Lake Erie College.
Session 5
Wednesday, May 31, 2023 at 10:00 - 11:30am from Your Desktop
HR Stuff Every New Supervisor Should Know: Having a Solid Legal Foundation
Learning Objectives:
Jim P. Wilkins, Shareholder, OSBA Certified Specialist in Labor & Employment Law, Kastner Westman & Wilkins, LLC
Jim began his law career more than thirty years ago when labor law – dealing with unions -- was in full bloom, and employment law was still emerging. As a result, he has a depth and breadth of experience in labor law that many younger lawyers won’t have because of the decline in the unionized segment of the American workforce.
Throughout his career, he has devoted significant time to representing and counseling employers on union relations matters, including collective bargaining negotiations, arbitration proceedings, and maintaining non-union status. He has negotiated countless labor contracts in both the private and public sectors, both blue collar and white collar. He regularly represents employers before the National Labor Relations Board and Ohio’s State Employment Relations Board in representation and unfair labor practice proceedings.
At the same time, Jim is as much an employment lawyer as he is a labor lawyer. He has been around from the outset of such landmark legislation as the ADA and FMLA. Both have a tremendous impact on the day-to-day advice he provides to employers who look to him to keep them out of trouble. When discrimination claims arise, Jim represents employers in state and federal courts and before the EEOC and state fair employment practice agencies. Jim also assists employers who have federal contracts with their affirmative action obligations, including the preparation of affirmative action plans.
Wednesday, June 14, 2023 at 10:00 - 11:30am from Your Desktop
HR Stuff Every New Supervisor Should Know: Skills Needed to Effectively Manage People
Jim P. Wilkins, Shareholder, OSBA Certified Specialist in Labor & Employment Law, Kastner Westman & Wilkins, LLC
Session 7
Wednesday, July 12, 2023
10:00 am - 11:00 am
Time Management Yours and Theirs
Time management is one of the most important skills that any manager/supervisor should have. Understanding, implementing and following effective time management practices will help you accomplish more.
Learning objectives:
Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 11 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organizations and co-chairs PLA’s Membership Advisory Group. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.
Session 8
Tuesday, August 22, 2023
10:00 am - 12:30 pm
Boosting Your Leadership Self Confidence
This webinar offers positive actions leaders must take to help break free from stress, perfectionism and self-doubt so they can find the confidence to work and lead effectively.
Learning Objectives:
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio. For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional. She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges.
Session 9
Thursday, September 14, 2023 -Stow-Munroe Falls Public Library
9:30 am - 3:30 pm
Presenter:
Date and Presenter TBD
10:00 am - 11:00 am
Making Budgeting Decisions
Session 11
Thursday, November 9, 2023 - Location TBA
9:30 am - 3:30 pm
Interviewing, and Caring for Yourself
The last session of the Academy will focus on supervisory skills that are often overlooked until they are necessary.
Interviewing Techniques for New Supervisors
Hiring great employees is critical to an organization's success and makes life easier for everyone. The key to hiring the right person starts with the application and interview process. You will learn how to create an interview plan, how to construct appropriate interview questions that provide the information you need, and how to avoid common interview mistakes. In addition, we will cover what is and isn't legal to ask a candidate and how to evaluate the information you have received in order to make the best decision.
Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built a robust leadership training curriculum to serve her clients. Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.
Taking Care of Yourself
As supervisors and leaders we know we should care for ourselves but we often don't. We are focused on taking care of our organizations, our employees and meeting our goals. However, neglecting yourself can become a very real detriment to your team while healthy self-care can actually increase your effectiveness and that of your employees. Self-care is a hallmark of effective leaders. Learn how to recognize when you need to focus on yourself and what questions to ask to begin taking care of yourself.
Lunch and light refreshments will be provided.
Presenter:
Ragan Snead, Executive Director, Northeast Ohio Regional Library System
Location: Online and at various libraries
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
2/23/2023
The 2023 NEO-RLS New Supervisors' Academy is looking for new attendees.
Becoming a supervisor adds new and different challenges to your work day regardless of the type of library you work in or the size of library you work in. The Academy's courses will provide you with the skills and confidence you need to handle the many and varied challenges of being a supervisor. Programs will focus on three key areas: leadership, communication and staff development. The Academy is appropriate for new supervisors in multi-type libraries and for those who want a refresher.
- The Academy is a blended course which runs from February through November and consists of 4 in-person workshops, 2 online workshops and 5 webinars.
- We recommend that you attend the Academy in its entirety in order to maximize your learning.
- Archives of live webinars will be available at your convenience for those attending the Academy in its entirety and experiencing a scheduling conflict.
- Live webinars will be available individually for registration for those NOT attending the Academy in its entirety.
"I enjoyed getting to know other supervisors and hear about their struggles and victories. Finding common ground was really nice since so many of us were in the same situation."
Session 1
Thursday, February 23, 2022 - Twinsburg Public Library
9:30 am - 4:00 pm
It all Starts with Attitude and Knowing Yourself
Being a good supervisor starts with having a great attitude and our series will begin with the opportunity to listen and interact with leaders as they share their experiences regarding the impact of attitude. Be sure to bring your most pressing questions.
The panel will consist of:
Kacie V. Armstrong, Director, Euclid Public Library
Chuck Vesei, Library Director, Baldwin Wallace University
Anastasia Diamond-Ortiz, Chief Executive Officer/Director, Lorain Public Library System
Carlos Latimer, Executive Director, East Cleveland Public Library
DeeAnna Culbertson, Director, Madison Public Library
The afternoon will focus on a Myers Briggs assessment. The Myers-Briggs Type Indicator (MBTI) assessment provides a useful method for understanding people by looking at eight personality preferences that everyone uses at different times. One of the most critical aspects of the MBTI is that it identifies preferences, not abilities or skills. It is designed to bring type awareness to those who might find growth and learning within its ideas. You will have fun exploring and validating your type preferences. The MBTI is the most popular assessment in the world and has been applied as a tool for many years by a variety of users around the globe. This assessment will not only help you to know yourself but give you insights into how your employees work.
Presenter:
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio. For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional. She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant. She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries. She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.
Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University. She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.
Session 2
Thursday, March 16, 2023 at 10:00 - 11:00 a.m. From Your Desktop
Change Course without Rocking the Boat
As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later. How do you go about addressing something that might have been brewing for a long time without Rocking the Boat? Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.
Presenter:
Cheryl Kuonen, Director, Mentor Public LibrarySession 3
Tuesday, April 18, 2023 at 9:30 am to 12:00 pm From Your Desktop
Resolving Conflict through Trust and Team Building
Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
Learning Objectives:
- Learn how to create and build a cohesive team
- Learn the dos and don’ts of creating and maintaining trust
- Learn a step-by-step process for having difficult conversations
Taurean J. Johnson (who also goes by TJ) serves as a Commissioner with the Federal Mediation and Conciliation Service (FMCS). In his capacity as Commissioner, Mr. Johnson works with parties in the private, public and federal sectors, mediating collective bargaining agreements, grievances, and employment disputes. In addition to his mediation work, Mr. Johnson frequently delivers training programs to labor and management groups. Taurean attended the University of Cincinnati (UC) earning dual degrees in Political Science and African American Studies.Session 4
Thursday, May 4, 2023 - Cuyahoga Falls Library
9:30 am - 4:00 pm
Supervising with Confidence: A Skills Assessment
Supervisors must balance a variety of competing priorities while working with a variety of people. Fortunately, the necessary skills of an effective supervisor can be learned. In the morning we will focus on the five key supervisory skills, complete a self-evaluation relating to the five skills and develop a plan of action that relates to the skills you'd like to most improve in the following 90 days. You will have a chance to put the supervisory skills into practice during game simulation. This interactive workshop will focus on the five key supervisory skills that form the New Supervisor's Tool Kit.
Learning Objectives:
- Understand the role of the supervisor
- Identify five key supervisory skills
- Learn key steps in effective planning
- Learn how to delegate
- Learn ways to handle competing and/or shifting priorities
- Learn about effective goal setting
- Learn how to get results with your team
Ragan Snead, Executive Director, Northeast Ohio Regional Library System, has 12 years of experience in public and academic libraries. She has a passion for staff development and helping library staff reach their full potential. In addition to her work in various areas of librarianship, Ragan has experience in management, community outreach, and strategic planning. She received her MLIS from Kent State University and her MBA from Lake Erie College. Session 5
Wednesday, May 31, 2023 at 10:00 - 11:30am from Your Desktop
HR Stuff Every New Supervisor Should Know: Having a Solid Legal Foundation
Learning Objectives:
- Understanding the relevant legal landscape as related to leading and supervising employees;
- Recognizing inappropriate workplace behavior (e.g., misconduct, job performance deficiencies, harassment, tardiness and attendance);
- Knowing how to respond lawfully and effectively to inappropriate behaviors in the workplace
Jim P. Wilkins, Shareholder, OSBA Certified Specialist in Labor & Employment Law, Kastner Westman & Wilkins, LLCJim began his law career more than thirty years ago when labor law – dealing with unions -- was in full bloom, and employment law was still emerging. As a result, he has a depth and breadth of experience in labor law that many younger lawyers won’t have because of the decline in the unionized segment of the American workforce.
Throughout his career, he has devoted significant time to representing and counseling employers on union relations matters, including collective bargaining negotiations, arbitration proceedings, and maintaining non-union status. He has negotiated countless labor contracts in both the private and public sectors, both blue collar and white collar. He regularly represents employers before the National Labor Relations Board and Ohio’s State Employment Relations Board in representation and unfair labor practice proceedings.
At the same time, Jim is as much an employment lawyer as he is a labor lawyer. He has been around from the outset of such landmark legislation as the ADA and FMLA. Both have a tremendous impact on the day-to-day advice he provides to employers who look to him to keep them out of trouble. When discrimination claims arise, Jim represents employers in state and federal courts and before the EEOC and state fair employment practice agencies. Jim also assists employers who have federal contracts with their affirmative action obligations, including the preparation of affirmative action plans.
Wednesday, June 14, 2023 at 10:00 - 11:30am from Your Desktop
HR Stuff Every New Supervisor Should Know: Skills Needed to Effectively Manage People
- Development of effective leadership and employee relations skills, particularly for new supervisors and those who have been promoted from within;
- Considering effective performance management and corrective action techniques.
- Developing effective documentation
Jim P. Wilkins, Shareholder, OSBA Certified Specialist in Labor & Employment Law, Kastner Westman & Wilkins, LLC
Session 7
Wednesday, July 12, 2023
10:00 am - 11:00 am
Time Management Yours and Theirs
Time management is one of the most important skills that any manager/supervisor should have. Understanding, implementing and following effective time management practices will help you accomplish more.
Learning objectives:
- Valuing your own time
- Setting realistic priorities
- Delegating tasks effectively
- Recognizing and avoiding time wasters
- Taking Action
- Practical Tools
Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 11 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organizations and co-chairs PLA’s Membership Advisory Group. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.Session 8
Tuesday, August 22, 2023
10:00 am - 12:30 pm
Boosting Your Leadership Self Confidence
This webinar offers positive actions leaders must take to help break free from stress, perfectionism and self-doubt so they can find the confidence to work and lead effectively.
Learning Objectives:
- Achieve confidence and break free from self-doubt
- Find your voice to speak and act with assertiveness
- Build resilience and bounce back from setbacks
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio. For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional. She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. Session 9
Thursday, September 14, 2023 -Stow-Munroe Falls Public Library
9:30 am - 3:30 pm
Setting Performance Goals and Evaluations
In the morning session we will learn about setting performance goals, monitoring performance, and conducting periodic evaluations - all critical job skills for all supervisors. We will utilize real-life scenarios through group activities to reinforce these skills.
Performance Planning
The afternoon session will focus on professional language to use in writing the evaluation that will provide clear, empowering conversations with employees. Scenario-based group learning will also be used in this session. Handouts will give those in attendance useful takeaways to assist in all aspects of the performance process.
Presenter:
Colleen Kelly, MATLT, MAED
Colleen spent 28 ½ years working for the Willoughby-Eastlake Public Library in a variety of roles. She started her library career as a part-time circulation clerk, worked as the Head of Circulation at the Eastlake Library, served as the Technology Coordinator for 15 years and ended her career as the first Human Resources Coordinator. Colleen also served as a member of many committees and chaired the Staff Recognition, Staff Development Day and Staff Training committees. Along the way, she helped form the union and served as the Union President for 6 years – negotiating two contracts.
Serving in her many roles at the library gave Colleen a varied experience with the performance evaluation process. She supervised several clerks and computer technicians over the years and used many different types of evaluations. She also served on 2 committees that created the different evaluation forms and processes.
Colleen retired on July 1st of 2021. She spends most days enjoying the company of her 12 grandchildren. She has a passion for training and is working on developing training programs on several topics.
Date and Presenter TBD
10:00 am - 11:00 am
Making Budgeting Decisions
Session 11
Thursday, November 9, 2023 - Location TBA
9:30 am - 3:30 pm
Interviewing, and Caring for Yourself
The last session of the Academy will focus on supervisory skills that are often overlooked until they are necessary.
Interviewing Techniques for New Supervisors
Hiring great employees is critical to an organization's success and makes life easier for everyone. The key to hiring the right person starts with the application and interview process. You will learn how to create an interview plan, how to construct appropriate interview questions that provide the information you need, and how to avoid common interview mistakes. In addition, we will cover what is and isn't legal to ask a candidate and how to evaluate the information you have received in order to make the best decision.
Learning Objectives:
- Learn how to present the current open position
- Develop a workable hiring strategy
- Understand how to determine which candidates to interview
- Practice steps and techniques to use in a behavioral based interview
- Recognize how to use silence effectively when interviewing.
- Learn how to uncover past personal and work behaviors.
- Utilize examples of past behaviors to predict future performance.
- Understand the importance and how to welcome newly hired employees
Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built a robust leadership training curriculum to serve her clients. Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.Taking Care of Yourself
As supervisors and leaders we know we should care for ourselves but we often don't. We are focused on taking care of our organizations, our employees and meeting our goals. However, neglecting yourself can become a very real detriment to your team while healthy self-care can actually increase your effectiveness and that of your employees. Self-care is a hallmark of effective leaders. Learn how to recognize when you need to focus on yourself and what questions to ask to begin taking care of yourself.
Lunch and light refreshments will be provided.
Presenter:
Ragan Snead, Executive Director, Northeast Ohio Regional Library SystemLocation: Online and at various libraries
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
Public Relations and Marketing Networking Meeting
3/1/2023
Here is an opportunity to share your challenges and successes with your peers. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your confirmation email a reminder 2 hours before the meeting. We hope you will join us.
Email topics ahead of time to Jeff Laser.
Location: Online via Zoom
3/1/2023
Here is an opportunity to share your challenges and successes with your peers. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your confirmation email a reminder 2 hours before the meeting. We hope you will join us.
Email topics ahead of time to Jeff Laser.
Location: Online via Zoom
Responding to Uncomfortable Situations in the Library Setting
3/1/2023
Many times we are caught off-guard by inappropriate comments and aren’t prepared to respond in the moment. In this session, we provide simple responses for common scenarios, that prepare you to curtail the behavior and make it clear that what is happening is not ok. Learning Objectives:
Emily Correa is the Deputy Director for the Campbell County Public Library System. She was a member of the 45th Class of Leadership Lynchburg in 2021, and was named one of Lynchburg Business Magazine's Top 20 Under 40 in 2022. Emily currently serves on the editorial board of Virginia Libraries journal. Previously she was involved in leadership with the Virginia Library Association, the Mid-Atlantic Library Alliance, The Power of WE Lynchburg, and the County of Campbell.
Dana Bomba is a Branch Manager with the Chesterfield County Public Library, near Richmond, Virginia and the 2022 Virginia Library Association’s Librarian of the Year. Her primary focuses are strategic initiatives, community outreach opportunities, and staff development. As an experienced manager, Dana is committed to team building and coaching her employees to excellence. As a frontline manager, she is driven to create connections with her community and takes pride in providing personalized service to every customer. Previously she served on the Executive Board of the Central Virginia Young Professionals and the Conference Committee for the Virginia Library Association.
Location: Online via Zoom
3/1/2023
Many times we are caught off-guard by inappropriate comments and aren’t prepared to respond in the moment. In this session, we provide simple responses for common scenarios, that prepare you to curtail the behavior and make it clear that what is happening is not ok. Learning Objectives:
- Participants will learn how to identify different types of harassment.
- Participants will become empowered to speak up when faced with an uncomfortable situation.
- Participants will leave with several statements they can use in future conversations.
Emily Correa is the Deputy Director for the Campbell County Public Library System. She was a member of the 45th Class of Leadership Lynchburg in 2021, and was named one of Lynchburg Business Magazine's Top 20 Under 40 in 2022. Emily currently serves on the editorial board of Virginia Libraries journal. Previously she was involved in leadership with the Virginia Library Association, the Mid-Atlantic Library Alliance, The Power of WE Lynchburg, and the County of Campbell.Dana Bomba is a Branch Manager with the Chesterfield County Public Library, near Richmond, Virginia and the 2022 Virginia Library Association’s Librarian of the Year. Her primary focuses are strategic initiatives, community outreach opportunities, and staff development. As an experienced manager, Dana is committed to team building and coaching her employees to excellence. As a frontline manager, she is driven to create connections with her community and takes pride in providing personalized service to every customer. Previously she served on the Executive Board of the Central Virginia Young Professionals and the Conference Committee for the Virginia Library Association.Location: Online via Zoom
Responding to Uncomfortable Situations in the Library Setting
3/1/2023
Recorded 3/1/2023
Many times we are caught off-guard by inappropriate comments and aren’t prepared to respond in the moment. In this session, we provide simple responses for common scenarios, that prepare you to curtail the behavior and make it clear that what is happening is not ok. Learning Objectives:
Emily Correa is the Deputy Director for the Campbell County Public Library System. She was a member of the 45th Class of Leadership Lynchburg in 2021, and was named one of Lynchburg Business Magazine's Top 20 Under 40 in 2022. Emily currently serves on the editorial board of Virginia Libraries journal. Previously she was involved in leadership with the Virginia Library Association, the Mid-Atlantic Library Alliance, The Power of WE Lynchburg, and the County of Campbell.
Dana Bomba is a Branch Manager with the Chesterfield County Public Library, near Richmond, Virginia and the 2022 Virginia Library Association’s Librarian of the Year. Her primary focuses are strategic initiatives, community outreach opportunities, and staff development. As an experienced manager, Dana is committed to team building and coaching her employees to excellence. As a frontline manager, she is driven to create connections with her community and takes pride in providing personalized service to every customer. Previously she served on the Executive Board of the Central Virginia Young Professionals and the Conference Committee for the Virginia Library Association.
Location: Online via Zoom
3/1/2023
Recorded 3/1/2023Many times we are caught off-guard by inappropriate comments and aren’t prepared to respond in the moment. In this session, we provide simple responses for common scenarios, that prepare you to curtail the behavior and make it clear that what is happening is not ok. Learning Objectives:
- Participants will learn how to identify different types of harassment.
- Participants will become empowered to speak up when faced with an uncomfortable situation.
- Participants will leave with several statements they can use in future conversations.
Emily Correa is the Deputy Director for the Campbell County Public Library System. She was a member of the 45th Class of Leadership Lynchburg in 2021, and was named one of Lynchburg Business Magazine's Top 20 Under 40 in 2022. Emily currently serves on the editorial board of Virginia Libraries journal. Previously she was involved in leadership with the Virginia Library Association, the Mid-Atlantic Library Alliance, The Power of WE Lynchburg, and the County of Campbell.Dana Bomba is a Branch Manager with the Chesterfield County Public Library, near Richmond, Virginia and the 2022 Virginia Library Association’s Librarian of the Year. Her primary focuses are strategic initiatives, community outreach opportunities, and staff development. As an experienced manager, Dana is committed to team building and coaching her employees to excellence. As a frontline manager, she is driven to create connections with her community and takes pride in providing personalized service to every customer. Previously she served on the Executive Board of the Central Virginia Young Professionals and the Conference Committee for the Virginia Library Association.Location: Online via Zoom
Change Course without Rocking the Boat
3/16/2023
This is part of the 2023 New Supervisors' Academy
As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later. How do you go about addressing something that might have been brewing for a long time without Rocking the Boat? Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.
Presenter:
Cheryl Kuonen, Director, Mentor Public Library
Location: Online via Zoom
3/16/2023
This is part of the 2023 New Supervisors' Academy
As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later. How do you go about addressing something that might have been brewing for a long time without Rocking the Boat? Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.
Presenter:
Cheryl Kuonen, Director, Mentor Public LibraryLocation: Online via Zoom
Change Course without Rocking the Boat
3/16/2023
Recorded 3/16/2023
This is part of the 2023 New Supervisors' Academy
As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later. How do you go about addressing something that might have been brewing for a long time without Rocking the Boat? Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.
Presenter:
Cheryl Kuonen, Director, Mentor Public Library
Location: Online via Zoom
3/16/2023
Recorded 3/16/2023This is part of the 2023 New Supervisors' Academy
As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later. How do you go about addressing something that might have been brewing for a long time without Rocking the Boat? Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.
Presenter:
Cheryl Kuonen, Director, Mentor Public LibraryLocation: Online via Zoom
Increasing Confidence as an In Charge Person
3/28/2023
Designed for non-managerial staff who occasionally serve as an In Charge person, this webinar will incorporate many real life scenarios for discussion with attendees. Cleveland Heights - University Heights Public Library Deputy Director Kim DeNero-Ackroyd will facilitate and share best strategies in handling situations with facilities, security, the media and customers.
Learning Objectives:
Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 11 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organizations and ALA’s Council Orientation Committee. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.
Location: Online via Zoom
3/28/2023
Designed for non-managerial staff who occasionally serve as an In Charge person, this webinar will incorporate many real life scenarios for discussion with attendees. Cleveland Heights - University Heights Public Library Deputy Director Kim DeNero-Ackroyd will facilitate and share best strategies in handling situations with facilities, security, the media and customers.
Learning Objectives:
- Becoming more confident in taking on more responsibility.
- Recognizing the important of knowing, understanding and communicating policies and procedure.
- Improve customer satisfaction in resolving issues.
Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 11 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organizations and ALA’s Council Orientation Committee. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.Location: Online via Zoom
Increasing Confidence as an In Charge Person
3/28/2023
Recorded 3/28/2023
Designed for non-managerial staff who occasionally serve as an In Charge person, this webinar will incorporate many real life scenarios for discussion with attendees. Cleveland Heights - University Heights Public Library Deputy Director Kim DeNero-Ackroyd will facilitate and share best strategies in handling situations with facilities, security, the media and customers.
Learning Objectives:
Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 11 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organizations and ALA’s Council Orientation Committee. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.
Location: Online via Zoom
3/28/2023
Recorded 3/28/2023Designed for non-managerial staff who occasionally serve as an In Charge person, this webinar will incorporate many real life scenarios for discussion with attendees. Cleveland Heights - University Heights Public Library Deputy Director Kim DeNero-Ackroyd will facilitate and share best strategies in handling situations with facilities, security, the media and customers.
Learning Objectives:
- Becoming more confident in taking on more responsibility.
- Recognizing the important of knowing, understanding and communicating policies and procedure.
- Improve customer satisfaction in resolving issues.
Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 11 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organizations and ALA’s Council Orientation Committee. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.Location: Online via Zoom
Dynamic Dialogue: Push Back Against Book Challenges
4/5/2023
Location: Hilton Garden Inn
8971 Wilcox Dr
Twinsburg, OH 44087
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
4/5/2023
The 2023 Dynamic Dialogue conference, entitled “Push Back against Book Challenges”, will focus on methods for counteracting the effort to ban books in libraries. The day-long format of the conference will include a Keynote speaker, six breakout sessions, and will conclude with a Closing speaker. Breakout sessions will be scheduled so that every attendee may attend two different sessions.
Keynote: Understanding the fight against book bans
The library industry is currently facing a political crisis in the form of book bans. But why are political organizations and leaders taking aim at libraries and books? In this session we'll shine a light on some of the data and information behind the book ban movement that you might not know. We'll discuss the motivating factors among the book banners and their long term objectives. We'll also explore some of the ways that libraries can fight back and what it will take to win against this current "culture war" against libraries, reading, and books.
Presenter: Patrick Sweeney is 2007 graduate of the San Jose School of Library and Information Sciences and former Administrative Librarian of the Sunnyvale (CA) Public Library. He was awarded Library Journal’s “Movers and Shakers” award in 2015 for his library advocacy work. He is co-author of “Winning Elections and Influencing Politicians for Library Funding” as well as “Before the Ballot; Building Support for Library Funding.” He was recently recognized with a “40 Under 40” award by the American Association of Political Consultants for his work fighting for libraries at EveryLibrary. He is a lecturer at the San Jose Information School where he teaches courses on politics and libraries. He is active across social media as PC Sweeney.
Breakout Session 1
Be Prepared! Using Policy to Navigate Materials Challenges
School and public libraries have experienced unprecedented numbers of book challenges since the fall of 2021. Make sure your organization is prepared! This presentation will focus on developing sound reconsideration policies and proactively responding to materials challenges.
Presenter: Belinda Boon is a Professor at Kent State University’s School of Information where she has taught since 2006. Her graduate and undergraduate courses include Collection Management, Information Services for Diverse Populations, Information Sources & Reference Services, and Information Fluency in the Workplace and Beyond.
What’s the Bottom Line?
When would-be censors approach you with a complaint, what is it they are really objecting to? And what’s your best defenses? We’ll spend some time looking at identities and objections to those identities in books, services, and offerings that spark complaints, and what your best offense and defense is.
Presenter: Christina Dorr’s love affair with books began early when her mother took her to the tiny, red-brick public library in their village. This involvement has led her to become an award-winning librarian, faculty member, author, presenter, and consultant. She has served on a number of state and national book award committees, including the Caldecott, Coretta Scott King, Geisel Award, and Stonewall committees. Profiles in Resilience: Books for Children and Teens that Center the Lived Experience of Generational Poverty is her third book, and second published by the American Library Association. You can visit her website at www.opendorrs2books.com.
A Directors Panel: Who Have Seen the Worst
First Panelist:
How libraries can respond to book challenges, and related topics.
Bryonna Barton is a seasoned librarian professional residing in Lansing, Michigan. Barton quickly became enamored with local service in 2012 after beginning her career in her hometown of Mulliken, Michigan, at the Mulliken District Library. Recognizing her passion, she attended Wayne State University, earning a Masters of Library and Information Science and a Public Services to Children and Young Adults certification in Dec. 2021.
Before graduating, Barton accepted a position as Library Director for the Hillsdale Community Library in Nov. 2021. Her activism for intellectual freedom began soon after select board members and the community began challenging books. Most recently, joining the Eaton Rapids Area District Library in June of 2022, Barton continues to advance her career and strengthen the conviction of activists nationwide.
Barton is an active member of the Michigan Library Association Intellectual Freedom Task Force and has become a thought leader on intellectual freedom. Her name can be found in articles written for the American Library Association and the Library Journal.
Second Panelist
Are you looking for some insight into what Intellectual Freedom Book Challenges may look like at a Public Library? I will discuss what I learned through this process, how it affected staff, the challenges within the community and so much more.
Heather Miller is the Director at the Ashland Public Library. Miller has ten years of experience in libraries, including 5 years as the Support Services Manager and 5 years as the Director. She holds a Masters in Integrative Pharmacology & Toxicology from Michigan State University. Miller grew up in Michigan, but has been in Ashland since 2009. Miller plays an active role in her community serving as the treasurer of the South Central Band Boosters. She loves being a parent to her three kids and her fur babies. She believes in transforming the library to meet the needs of both the community and her patrons.
Breakout Session 2
When Disaster Strikes: How to Handle Staff, Stakeholders, Patrons, the Media, and Yourself in a Crisis
At some point your library will face a crisis. Perhaps it will be a non-lethal but worrisome issue–black mold found in study rooms or a power outage that lasts several days. Perhaps it will be more severe, like a book challenge that threatens to destroy staff morale, ruin the reputation of your library, and put your funding at risk. Now is the time to prepare.
Learning Objectives:
• How to create a disaster communications plan
• Five specific tips for handling the media
• The do’s and don’ts of communicating with your patron base during the crisis
Presenter: Angela Hursh, Senior Engagement Consultant, NoveList
In this role she helps libraries create effective and engaging marketing, within budget and with a personalized approach. Angela’s background includes more than six years as the Content Team Leader for the Public Library of Cincinnati and Hamilton County, and more than 20 years as an Emmy-award winning broadcast television news journalist. Angela is passionate about library marketing and has expertise in collection marketing, strategy, public relations, email, and social media.
What’s the Bottom Line?: When It Gets to Be a Stickier Situation with Children’s and Teen’s Materials and Services
We’ll continue from the previous session and bring it in closer as to why and how would-be censors attack youth books and offerings. We’ll explore some cases, and actions, and results, and start homing in on defenses and solutions. We’ll also look at some books for children/teens that deal with the topic.
Presenter: Christina Dorr
From Banned Books Week to a Book Sanctuary
With the rise in bans and challenges that libraries are facing across the country, libraries have become a battleground. We all have policies in place regarding bans and challenges, we celebrate Banned Books Week, and we're soldiers for Intellectual Freedom. But what can we do to take these initiatives even farther? Learn how Dayton Metro Library took Banned Books Week even farther!
Learning Objectives:
Presenter: Steve Moser is the Teen Services Librarian at the Trotwood Branch of the Dayton Metro Library. He has worked with teens in a variety of positions in libraries since 2004. He has worked with the Ohio Library Council, serving on multiple committees, and chairing several. Steve is one of the founders of the Teen Think Tank, a grassroots effort to inspire, collaborate, and connect with others, reaching hundreds of librarians in Ohio, and numerous other states. He is currently a part of Ohio's Transforming Teen Services Team through YALSA.
Closing Speakers:
Handling Complaints or Protests About Content Safely
How do we safely and carefully handle one or more angry or outraged patrons who complain about items (books, films, magazines, CDs, etc.) in our library?
This session is for all library staff and library leaders to respond with tact and skill when it comes to complaints about what one or more patrons thinks is inappropriate content in the library. This session will also discuss how to handle the security issues and media management related to an organized protest about potentially controversial materials, both in or near your library.
Presenters:
Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, security, and supervision. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Users, Staff, and Collections Secure, for Rowman & Littlefield.
Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.
Barry Trott, Adult Services Consultant with the Library of Virginia
Keynote: Understanding the fight against book bans
The library industry is currently facing a political crisis in the form of book bans. But why are political organizations and leaders taking aim at libraries and books? In this session we'll shine a light on some of the data and information behind the book ban movement that you might not know. We'll discuss the motivating factors among the book banners and their long term objectives. We'll also explore some of the ways that libraries can fight back and what it will take to win against this current "culture war" against libraries, reading, and books.
Presenter: Patrick Sweeney is 2007 graduate of the San Jose School of Library and Information Sciences and former Administrative Librarian of the Sunnyvale (CA) Public Library. He was awarded Library Journal’s “Movers and Shakers” award in 2015 for his library advocacy work. He is co-author of “Winning Elections and Influencing Politicians for Library Funding” as well as “Before the Ballot; Building Support for Library Funding.” He was recently recognized with a “40 Under 40” award by the American Association of Political Consultants for his work fighting for libraries at EveryLibrary. He is a lecturer at the San Jose Information School where he teaches courses on politics and libraries. He is active across social media as PC Sweeney.Breakout Session 1
Be Prepared! Using Policy to Navigate Materials Challenges
School and public libraries have experienced unprecedented numbers of book challenges since the fall of 2021. Make sure your organization is prepared! This presentation will focus on developing sound reconsideration policies and proactively responding to materials challenges.
Presenter: Belinda Boon is a Professor at Kent State University’s School of Information where she has taught since 2006. Her graduate and undergraduate courses include Collection Management, Information Services for Diverse Populations, Information Sources & Reference Services, and Information Fluency in the Workplace and Beyond.What’s the Bottom Line?
When would-be censors approach you with a complaint, what is it they are really objecting to? And what’s your best defenses? We’ll spend some time looking at identities and objections to those identities in books, services, and offerings that spark complaints, and what your best offense and defense is.
Presenter: Christina Dorr’s love affair with books began early when her mother took her to the tiny, red-brick public library in their village. This involvement has led her to become an award-winning librarian, faculty member, author, presenter, and consultant. She has served on a number of state and national book award committees, including the Caldecott, Coretta Scott King, Geisel Award, and Stonewall committees. Profiles in Resilience: Books for Children and Teens that Center the Lived Experience of Generational Poverty is her third book, and second published by the American Library Association. You can visit her website at www.opendorrs2books.com.A Directors Panel: Who Have Seen the Worst
First Panelist:
How libraries can respond to book challenges, and related topics.
Bryonna Barton is a seasoned librarian professional residing in Lansing, Michigan. Barton quickly became enamored with local service in 2012 after beginning her career in her hometown of Mulliken, Michigan, at the Mulliken District Library. Recognizing her passion, she attended Wayne State University, earning a Masters of Library and Information Science and a Public Services to Children and Young Adults certification in Dec. 2021.Before graduating, Barton accepted a position as Library Director for the Hillsdale Community Library in Nov. 2021. Her activism for intellectual freedom began soon after select board members and the community began challenging books. Most recently, joining the Eaton Rapids Area District Library in June of 2022, Barton continues to advance her career and strengthen the conviction of activists nationwide.
Barton is an active member of the Michigan Library Association Intellectual Freedom Task Force and has become a thought leader on intellectual freedom. Her name can be found in articles written for the American Library Association and the Library Journal.
Second Panelist
Are you looking for some insight into what Intellectual Freedom Book Challenges may look like at a Public Library? I will discuss what I learned through this process, how it affected staff, the challenges within the community and so much more.
Heather Miller is the Director at the Ashland Public Library. Miller has ten years of experience in libraries, including 5 years as the Support Services Manager and 5 years as the Director. She holds a Masters in Integrative Pharmacology & Toxicology from Michigan State University. Miller grew up in Michigan, but has been in Ashland since 2009. Miller plays an active role in her community serving as the treasurer of the South Central Band Boosters. She loves being a parent to her three kids and her fur babies. She believes in transforming the library to meet the needs of both the community and her patrons.Breakout Session 2
When Disaster Strikes: How to Handle Staff, Stakeholders, Patrons, the Media, and Yourself in a Crisis
At some point your library will face a crisis. Perhaps it will be a non-lethal but worrisome issue–black mold found in study rooms or a power outage that lasts several days. Perhaps it will be more severe, like a book challenge that threatens to destroy staff morale, ruin the reputation of your library, and put your funding at risk. Now is the time to prepare.
Learning Objectives:
• How to create a disaster communications plan
• Five specific tips for handling the media
• The do’s and don’ts of communicating with your patron base during the crisis
Presenter: Angela Hursh, Senior Engagement Consultant, NoveListIn this role she helps libraries create effective and engaging marketing, within budget and with a personalized approach. Angela’s background includes more than six years as the Content Team Leader for the Public Library of Cincinnati and Hamilton County, and more than 20 years as an Emmy-award winning broadcast television news journalist. Angela is passionate about library marketing and has expertise in collection marketing, strategy, public relations, email, and social media.
What’s the Bottom Line?: When It Gets to Be a Stickier Situation with Children’s and Teen’s Materials and Services
We’ll continue from the previous session and bring it in closer as to why and how would-be censors attack youth books and offerings. We’ll explore some cases, and actions, and results, and start homing in on defenses and solutions. We’ll also look at some books for children/teens that deal with the topic.
Presenter: Christina Dorr
From Banned Books Week to a Book Sanctuary
With the rise in bans and challenges that libraries are facing across the country, libraries have become a battleground. We all have policies in place regarding bans and challenges, we celebrate Banned Books Week, and we're soldiers for Intellectual Freedom. But what can we do to take these initiatives even farther? Learn how Dayton Metro Library took Banned Books Week even farther!
Learning Objectives:
- Understand the importance of Intellectual Freedom and the issues we face in our Libraries.
- Gain new and innovative ways to celebrate Banned Books Week.
- Learn about book sanctuaries and how to become a book sanctuary.
Presenter: Steve Moser is the Teen Services Librarian at the Trotwood Branch of the Dayton Metro Library. He has worked with teens in a variety of positions in libraries since 2004. He has worked with the Ohio Library Council, serving on multiple committees, and chairing several. Steve is one of the founders of the Teen Think Tank, a grassroots effort to inspire, collaborate, and connect with others, reaching hundreds of librarians in Ohio, and numerous other states. He is currently a part of Ohio's Transforming Teen Services Team through YALSA.Closing Speakers:
Handling Complaints or Protests About Content Safely
How do we safely and carefully handle one or more angry or outraged patrons who complain about items (books, films, magazines, CDs, etc.) in our library?
This session is for all library staff and library leaders to respond with tact and skill when it comes to complaints about what one or more patrons thinks is inappropriate content in the library. This session will also discuss how to handle the security issues and media management related to an organized protest about potentially controversial materials, both in or near your library.
Presenters:
Dr. Steve Albrecht has trained thousands of library employees in 28+ states, live and online, in service, safety, security, and supervision. His programs are fast, entertaining, and provide tools that can be put to use immediately in the library workspace with all types of patrons. In 2015, the ALA published his book, Library Security: Better Communication, Safer Facilities. He is currently writing the sequel, The Safe Library: Keeping Users, Staff, and Collections Secure, for Rowman & Littlefield.Steve holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board-certified in HR, security management, employee coaching, and threat assessment.
Barry Trott, Adult Services Consultant with the Library of VirginiaLocation: Hilton Garden Inn
8971 Wilcox Dr
Twinsburg, OH 44087
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
Resolving Conflict through Trust and Team Building
4/18/2023
Recorded 4/18/2023
Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
Learning Objectives:
Presenter:
Taurean J. Johnson (who also goes by TJ) serves as a Commissioner with the Federal Mediation and Conciliation Service (FMCS). In his capacity as Commissioner, Mr. Johnson works with parties in the private, public and federal sectors, mediating collective bargaining agreements, grievances, and employment disputes. In addition to his mediation work, Mr. Johnson frequently delivers training programs to labor and management groups. Taurean attended the University of Cincinnati (UC) earning dual degrees in Political Science and African American Studies.
Location: Online via Zoom
4/18/2023
Recorded 4/18/2023Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
Learning Objectives:
- Learn how to create and build a cohesive team
- Learn the dos and don’ts of creating and maintaining trust
- Learn a step-by-step process for having difficult conversations
Presenter:
Taurean J. Johnson (who also goes by TJ) serves as a Commissioner with the Federal Mediation and Conciliation Service (FMCS). In his capacity as Commissioner, Mr. Johnson works with parties in the private, public and federal sectors, mediating collective bargaining agreements, grievances, and employment disputes. In addition to his mediation work, Mr. Johnson frequently delivers training programs to labor and management groups. Taurean attended the University of Cincinnati (UC) earning dual degrees in Political Science and African American Studies.Location: Online via Zoom
Resolving Conflict through Trust and Team Building
4/18/2023
Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
Learning Objectives:
Presenter:
Taurean J. Johnson (who also goes by TJ) serves as a Commissioner with the Federal Mediation and Conciliation Service (FMCS). In his capacity as Commissioner, Mr. Johnson works with parties in the private, public and federal sectors, mediating collective bargaining agreements, grievances, and employment disputes. In addition to his mediation work, Mr. Johnson frequently delivers training programs to labor and management groups. Taurean attended the University of Cincinnati (UC) earning dual degrees in Political Science and African American Studies.
Location: Online via Zoom
4/18/2023
Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
Learning Objectives:
- Learn how to create and build a cohesive team
- Learn the dos and don’ts of creating and maintaining trust
- Learn a step-by-step process for having difficult conversations
Presenter:
Taurean J. Johnson (who also goes by TJ) serves as a Commissioner with the Federal Mediation and Conciliation Service (FMCS). In his capacity as Commissioner, Mr. Johnson works with parties in the private, public and federal sectors, mediating collective bargaining agreements, grievances, and employment disputes. In addition to his mediation work, Mr. Johnson frequently delivers training programs to labor and management groups. Taurean attended the University of Cincinnati (UC) earning dual degrees in Political Science and African American Studies.Location: Online via Zoom
Customer Service Academy
5/9/2023 - 5/9/2023
Customer service is one of the most frequently requested training topics as it impacts dramatically on a library's ability to serve its community. This is true in a public library, academic library, special or school library and across all levels of staff. In fact, no one in a library is exempt from providing excellent customer service. To that end, NEO-RLS has constructed an Academy which we hope will inspire you to enhance your customer service skills whether you are new to the library scene or an experienced professional. The 2023 Academy includes our popular, pre-COVID, Day for Public Service to be held in four locations as well as three additional webinars.
Below are a list of the sessions. To register click on the location where you would like to attend the in-person event. This will register you for that location and all of the webinars.
Webinar 1
Becoming Good Library Ambassadors
Thursday, January 19, 2023 at 10 am from your desktop
Are you promoting your library the best you can, both inside and outside the library walls? Learn ways that you can better represent your library in your community.
Learning Objectives:
Susan Ungham, former children's associate and retired branch manager with experience in rural, suburban, and urban public libraries; current part-time instructor in Cuyahoga Community College's Encore program for older adults.
Webinar 2
Responding to Uncomfortable Situations in the Library Setting
Wednesday, March 1, 2023 at 10 am from your desktop
Many times we are caught off-guard by inappropriate comments and aren’t prepared to respond in the moment. In this session, we provide simple responses for common scenarios, that prepare you to curtail the behavior and make it clear that what is happening is not ok. Learning Objectives:
Emily Correa is the Deputy Director for the Campbell County Public Library System. She was a member of the 45th Class of Leadership Lynchburg in 2021, and was named one of Lynchburg Business Magazine's Top 20 Under 40 in 2022. Emily currently serves on the editorial board of Virginia Libraries journal. Previously she was involved in leadership with the Virginia Library Association, the Mid-Atlantic Library Alliance, The Power of WE Lynchburg, and the County of Campbell.
Dana Bomba is a Branch Manager with the Chesterfield County Public Library, near Richmond, Virginia and the 2022 Virginia Library Association’s Librarian of the Year. Her primary focuses are strategic initiatives, community outreach opportunities, and staff development. As an experienced manager, Dana is committed to team building and coaching her employees to excellence. As a frontline manager, she is driven to create connections with her community and takes pride in providing personalized service to every customer. Previously she served on the Executive Board of the Central Virginia Young Professionals and the Conference Committee for the Virginia Library Association.
Webinar 3
Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces
Tuesday, June 13, 2023 at 10 am from your desktop
Passive-aggressive behavior can be maddening. It catches us off guard, causes confusion, resentment, and low morale. What causes it and how can you help prevent it? This webinar will bring together research from multiple fields on how to handle passive-aggressive behavior, with particular tips for librarians. It will also explore the causes of passive-aggressive behavior, the benefits of anger, gender biases around anger, and more.
Learning Objectives:
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.
In-person Day for Public Service
Morning: How To Pivot, Thrive, and Bounce-Up™ During Change
Change barreled headfirst into every organization in 2020 and hasn't stopped yet. You've managed disruptions, understaffed days, and unsettling economic events that impact your patrons. No one can escape transitional times. Don't dread it. Instead, take every "change" that comes your way and "Flip-It" into positive communication and action.
This highly interactive program includes momentum-building activities with beach balls, bubbles, and an inflatable punching bag. It's one unique half-day session filled with engagement, fun, and inspirational stories. Mj shares her three core POWER strategies so that you can Bounce-Up higher and stronger. You'll get practical tactics and trademarked techniques to develop your Bounce-Up Mindset and thrive.
Learning Objectives:
Presenter:
Mj Callaway delivers outcome-focused programs that include humor, real-life stories, and strategic self-mastery tools you can implement immediately. As a two-time cancer warrior and domestic abuse survivor, Mj shares that every setback is an opportunity to create your Bounce-Up™.
She's the creator of The Bounce-Up™ Principle, a Certified Virtual Presenter, Certified Change Management Specialist, and a Leadership Liaison for the National Speakers Association. In addition, Mj has earned a Holistic Resilience Certificate from Point Park University and four Gold Awards from the Parenting Media Association.
She blends her management, sales, speaking, and journalism experiences to create interactive and impactful workshops. With more than 2,000 consumer magazine features under her pen name, she's interviewed everyone from youth entrepreneurs to CEOs, non-profit founders, and professional athletes.
Afternoon: Yes… And Customer Service
Based on the Improve Group Second City work, there has been a movement of answering our patrons with Yes… and in place of just saying no. We work in an industry where the book is checked out, the policies are written pretty clearly, and sometimes we cannot meet our patrons’ requests. Because of this, we can face upset or angry patrons. This is a training that can help us with what we can do instead of what we are not able to do. At the end of this, you will have a new mindset that you can use to create more positive patron interactions when we don’t have the answers they want.
Presenter:
Molly Meyers LaBadie has worked in libraries for over 20 years in multiple roles and systems. She has come to learn in this time to expect the unexpected. Molly has presented on multiple topics, and lately, she has been presenting on Empathy in Customer Service, Empathy in Leadership, Creativity in Libraries, and Bedbugs. With a background in training, she has worked to develop training for libraries that deal with the issues and realities that staff face in 2022. Molly is currently the Deputy Director at the Delaware County Public Library, where she has been for the last five years.
Please select the location where you would like to attend the in-person event from the list below. This will register you for that location and all of the webinars. Lunch is included for the in-person event.
Tuesday, May 9, 2023-Mentor Public Library-9:30 am - 4:00 pm
Wednesday, May 10, 2023-Medina County District Library-10:00 am - 4:30 pm
Wednesday, October 18, 2023-Avon Lake Public Library-9:30 am-4:00 pm
Thursday, October 19, 2023-Canfield Library-9:30 am - 4:00 pm
Location: Mentor Public Library
8215 Mentor Ave.
Mentor, OH 44060
There are currently 24 spots remaining out of 50
5/9/2023 - 5/9/2023
Customer service is one of the most frequently requested training topics as it impacts dramatically on a library's ability to serve its community. This is true in a public library, academic library, special or school library and across all levels of staff. In fact, no one in a library is exempt from providing excellent customer service. To that end, NEO-RLS has constructed an Academy which we hope will inspire you to enhance your customer service skills whether you are new to the library scene or an experienced professional. The 2023 Academy includes our popular, pre-COVID, Day for Public Service to be held in four locations as well as three additional webinars.
Below are a list of the sessions. To register click on the location where you would like to attend the in-person event. This will register you for that location and all of the webinars.
Webinar 1
Becoming Good Library Ambassadors
Thursday, January 19, 2023 at 10 am from your desktop
Are you promoting your library the best you can, both inside and outside the library walls? Learn ways that you can better represent your library in your community.
Learning Objectives:
- Empowering you and your whole staff to become good ambassadors
- Preparing for successful contacts within your community
- Enhancing your community's perception of your library
Susan Ungham, former children's associate and retired branch manager with experience in rural, suburban, and urban public libraries; current part-time instructor in Cuyahoga Community College's Encore program for older adults.Webinar 2
Responding to Uncomfortable Situations in the Library Setting
Wednesday, March 1, 2023 at 10 am from your desktop
Many times we are caught off-guard by inappropriate comments and aren’t prepared to respond in the moment. In this session, we provide simple responses for common scenarios, that prepare you to curtail the behavior and make it clear that what is happening is not ok. Learning Objectives:
- Participants will learn how to identify different types of harassment.
- Participants will become empowered to speak up when faced with an uncomfortable situation.
- Participants will leave with several statements they can use in future conversations.
Emily Correa is the Deputy Director for the Campbell County Public Library System. She was a member of the 45th Class of Leadership Lynchburg in 2021, and was named one of Lynchburg Business Magazine's Top 20 Under 40 in 2022. Emily currently serves on the editorial board of Virginia Libraries journal. Previously she was involved in leadership with the Virginia Library Association, the Mid-Atlantic Library Alliance, The Power of WE Lynchburg, and the County of Campbell.Dana Bomba is a Branch Manager with the Chesterfield County Public Library, near Richmond, Virginia and the 2022 Virginia Library Association’s Librarian of the Year. Her primary focuses are strategic initiatives, community outreach opportunities, and staff development. As an experienced manager, Dana is committed to team building and coaching her employees to excellence. As a frontline manager, she is driven to create connections with her community and takes pride in providing personalized service to every customer. Previously she served on the Executive Board of the Central Virginia Young Professionals and the Conference Committee for the Virginia Library Association.Webinar 3
Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces
Tuesday, June 13, 2023 at 10 am from your desktop
Passive-aggressive behavior can be maddening. It catches us off guard, causes confusion, resentment, and low morale. What causes it and how can you help prevent it? This webinar will bring together research from multiple fields on how to handle passive-aggressive behavior, with particular tips for librarians. It will also explore the causes of passive-aggressive behavior, the benefits of anger, gender biases around anger, and more.
Learning Objectives:
- How passive-aggressive behavior can be an adaptive trait and encouraged through systems at work, home or in broader society
- Signs and examples of passive-aggressive behavior
- Tips and techniques on how to reframe the behavior and deal with it appropriately whether it is coming from colleagues, patrons, or superiors
- What boundaries are and how they affect our behavior
- Role play examples to more effectively communicate
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.In-person Day for Public Service
Morning: How To Pivot, Thrive, and Bounce-Up™ During Change
Change barreled headfirst into every organization in 2020 and hasn't stopped yet. You've managed disruptions, understaffed days, and unsettling economic events that impact your patrons. No one can escape transitional times. Don't dread it. Instead, take every "change" that comes your way and "Flip-It" into positive communication and action.
This highly interactive program includes momentum-building activities with beach balls, bubbles, and an inflatable punching bag. It's one unique half-day session filled with engagement, fun, and inspirational stories. Mj shares her three core POWER strategies so that you can Bounce-Up higher and stronger. You'll get practical tactics and trademarked techniques to develop your Bounce-Up Mindset and thrive.
Learning Objectives:
- Eliminate the "bounce-back mentality" that prevents you from taking empowered actions during change.
- Understand the immediate reactions to challenges and how to flip the script from Change Evaders to Change Makers during transitional times.
- Shift current challenges into proactive solutions based on an action plan created and customized by you for you.
Presenter:
Mj Callaway delivers outcome-focused programs that include humor, real-life stories, and strategic self-mastery tools you can implement immediately. As a two-time cancer warrior and domestic abuse survivor, Mj shares that every setback is an opportunity to create your Bounce-Up™.She's the creator of The Bounce-Up™ Principle, a Certified Virtual Presenter, Certified Change Management Specialist, and a Leadership Liaison for the National Speakers Association. In addition, Mj has earned a Holistic Resilience Certificate from Point Park University and four Gold Awards from the Parenting Media Association.
She blends her management, sales, speaking, and journalism experiences to create interactive and impactful workshops. With more than 2,000 consumer magazine features under her pen name, she's interviewed everyone from youth entrepreneurs to CEOs, non-profit founders, and professional athletes.
Afternoon: Yes… And Customer Service
Based on the Improve Group Second City work, there has been a movement of answering our patrons with Yes… and in place of just saying no. We work in an industry where the book is checked out, the policies are written pretty clearly, and sometimes we cannot meet our patrons’ requests. Because of this, we can face upset or angry patrons. This is a training that can help us with what we can do instead of what we are not able to do. At the end of this, you will have a new mindset that you can use to create more positive patron interactions when we don’t have the answers they want.
Presenter:
Molly Meyers LaBadie has worked in libraries for over 20 years in multiple roles and systems. She has come to learn in this time to expect the unexpected. Molly has presented on multiple topics, and lately, she has been presenting on Empathy in Customer Service, Empathy in Leadership, Creativity in Libraries, and Bedbugs. With a background in training, she has worked to develop training for libraries that deal with the issues and realities that staff face in 2022. Molly is currently the Deputy Director at the Delaware County Public Library, where she has been for the last five years.Please select the location where you would like to attend the in-person event from the list below. This will register you for that location and all of the webinars. Lunch is included for the in-person event.
Tuesday, May 9, 2023-Mentor Public Library-9:30 am - 4:00 pm
Wednesday, May 10, 2023-Medina County District Library-10:00 am - 4:30 pm
Wednesday, October 18, 2023-Avon Lake Public Library-9:30 am-4:00 pm
Thursday, October 19, 2023-Canfield Library-9:30 am - 4:00 pm
Location: Mentor Public Library
8215 Mentor Ave.
Mentor, OH 44060
There are currently 24 spots remaining out of 50
Day for Public Service-Mentor
5/9/2023 - 5/9/2023
Morning: How To Pivot, Thrive, and Bounce-Up™ During Change
Change barreled headfirst into every organization in 2020 and hasn't stopped yet. You've managed disruptions, understaffed days, and unsettling economic events that impact your patrons. No one can escape transitional times. Don't dread it. Instead, take every "change" that comes your way and "Flip-It" into positive communication and action.
This highly interactive program includes momentum-building activities with beach balls, bubbles, and an inflatable punching bag. It's one unique half-day session filled with engagement, fun, and inspirational stories. Mj shares her three core POWER strategies so that you can Bounce-Up higher and stronger. You'll get practical tactics and trademarked techniques to develop your Bounce-Up Mindset and thrive.
Learning Objectives:
Presenter:
Mj Callaway delivers outcome-focused programs that include humor, real-life stories, and strategic self-mastery tools you can implement immediately. As a two-time cancer warrior and domestic abuse survivor, Mj shares that every setback is an opportunity to create your Bounce-Up™.
She's the creator of The Bounce-Up™ Principle, a Certified Virtual Presenter, Certified Change Management Specialist, and a Leadership Liaison for the National Speakers Association. In addition, Mj has earned a Holistic Resilience Certificate from Point Park University and four Gold Awards from the Parenting Media Association.
She blends her management, sales, speaking, and journalism experiences to create interactive and impactful workshops. With more than 2,000 consumer magazine features under her pen name, she's interviewed everyone from youth entrepreneurs to CEOs, non-profit founders, and professional athletes.
Afternoon: Yes… And Customer Service
Based on the Improve Group Second City work, there has been a movement of answering our patrons with Yes… and in place of just saying no. We work in an industry where the book is checked out, the policies are written pretty clearly, and sometimes we cannot meet our patrons’ requests. Because of this, we can face upset or angry patrons. This is a training that can help us with what we can do instead of what we are not able to do. At the end of this, you will have a new mindset that you can use to create more positive patron interactions when we don’t have the answers they want.
Presenter:
Molly Meyers LaBadie has worked in libraries for over 20 years in multiple roles and systems. She has come to learn in this time to expect the unexpected. Molly has presented on multiple topics, and lately, she has been presenting on Empathy in Customer Service, Empathy in Leadership, Creativity in Libraries, and Bedbugs. With a background in training, she has worked to develop training for libraries that deal with the issues and realities that staff face in 2022. Molly is currently the Deputy Director at the Delaware County Public Library, where she has been for the last five years.
Location: Mentor Public Library
8215 Mentor Ave.
Mentor, OH 44060
There are currently 12 spots remaining out of 15
5/9/2023 - 5/9/2023
Morning: How To Pivot, Thrive, and Bounce-Up™ During Change
Change barreled headfirst into every organization in 2020 and hasn't stopped yet. You've managed disruptions, understaffed days, and unsettling economic events that impact your patrons. No one can escape transitional times. Don't dread it. Instead, take every "change" that comes your way and "Flip-It" into positive communication and action.
This highly interactive program includes momentum-building activities with beach balls, bubbles, and an inflatable punching bag. It's one unique half-day session filled with engagement, fun, and inspirational stories. Mj shares her three core POWER strategies so that you can Bounce-Up higher and stronger. You'll get practical tactics and trademarked techniques to develop your Bounce-Up Mindset and thrive.
Learning Objectives:
- Eliminate the "bounce-back mentality" that prevents you from taking empowered actions during change.
- Understand the immediate reactions to challenges and how to flip the script from Change Evaders to Change Makers during transitional times.
- Shift current challenges into proactive solutions based on an action plan created and customized by you for you.
Presenter:
Mj Callaway delivers outcome-focused programs that include humor, real-life stories, and strategic self-mastery tools you can implement immediately. As a two-time cancer warrior and domestic abuse survivor, Mj shares that every setback is an opportunity to create your Bounce-Up™.She's the creator of The Bounce-Up™ Principle, a Certified Virtual Presenter, Certified Change Management Specialist, and a Leadership Liaison for the National Speakers Association. In addition, Mj has earned a Holistic Resilience Certificate from Point Park University and four Gold Awards from the Parenting Media Association.
She blends her management, sales, speaking, and journalism experiences to create interactive and impactful workshops. With more than 2,000 consumer magazine features under her pen name, she's interviewed everyone from youth entrepreneurs to CEOs, non-profit founders, and professional athletes.
Afternoon: Yes… And Customer Service
Based on the Improve Group Second City work, there has been a movement of answering our patrons with Yes… and in place of just saying no. We work in an industry where the book is checked out, the policies are written pretty clearly, and sometimes we cannot meet our patrons’ requests. Because of this, we can face upset or angry patrons. This is a training that can help us with what we can do instead of what we are not able to do. At the end of this, you will have a new mindset that you can use to create more positive patron interactions when we don’t have the answers they want.
Presenter:
Molly Meyers LaBadie has worked in libraries for over 20 years in multiple roles and systems. She has come to learn in this time to expect the unexpected. Molly has presented on multiple topics, and lately, she has been presenting on Empathy in Customer Service, Empathy in Leadership, Creativity in Libraries, and Bedbugs. With a background in training, she has worked to develop training for libraries that deal with the issues and realities that staff face in 2022. Molly is currently the Deputy Director at the Delaware County Public Library, where she has been for the last five years.Location: Mentor Public Library
8215 Mentor Ave.
Mentor, OH 44060
There are currently 12 spots remaining out of 15
Day for Public Service-Medina
5/10/2023 - 5/10/2023
Customer service is one of the most frequently requested training topics as it impacts dramatically on a library's ability to serve its community. This is true in a public library, academic library, special or school library and across all levels of staff. In fact, no one in a library is exempt from providing excellent customer service. To that end, NEO-RLS has constructed an Academy which we hope will inspire you to enhance your customer service skills whether you are new to the library scene or an experienced professional. The 2023 Academy includes our popular, pre-COVID, Day for Public Service to be held in four locations as well as three additional webinars.
Below are a list of the sessions. To register click on the location where you would like to attend the in-person event. This will register you for that location and all of the webinars.
Webinar 1
Becoming Good Library Ambassadors
Thursday, January 19, 2023 at 10 am from your desktop
Are you promoting your library the best you can, both inside and outside the library walls? Learn ways that you can better represent your library in your community.
Learning Objectives:
Susan Ungham, former children's associate and retired branch manager with experience in rural, suburban, and urban public libraries; current part-time instructor in Cuyahoga Community College's Encore program for older adults.
Webinar 2
Responding to Uncomfortable Situations in the Library Setting
Wednesday, March 1, 2023 at 10 am from your desktop
Many times we are caught off-guard by inappropriate comments and aren’t prepared to respond in the moment. In this session, we provide simple responses for common scenarios, that prepare you to curtail the behavior and make it clear that what is happening is not ok. Learning Objectives:
Emily Correa is the Deputy Director for the Campbell County Public Library System. She was a member of the 45th Class of Leadership Lynchburg in 2021, and was named one of Lynchburg Business Magazine's Top 20 Under 40 in 2022. Emily currently serves on the editorial board of Virginia Libraries journal. Previously she was involved in leadership with the Virginia Library Association, the Mid-Atlantic Library Alliance, The Power of WE Lynchburg, and the County of Campbell.
Dana Bomba is a Branch Manager with the Chesterfield County Public Library, near Richmond, Virginia and the 2022 Virginia Library Association’s Librarian of the Year. Her primary focuses are strategic initiatives, community outreach opportunities, and staff development. As an experienced manager, Dana is committed to team building and coaching her employees to excellence. As a frontline manager, she is driven to create connections with her community and takes pride in providing personalized service to every customer. Previously she served on the Executive Board of the Central Virginia Young Professionals and the Conference Committee for the Virginia Library Association.
Webinar 3
Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces
Tuesday, June 13, 2023 at 10 am from your desktop
Passive-aggressive behavior can be maddening. It catches us off guard, causes confusion, resentment, and low morale. What causes it and how can you help prevent it? This webinar will bring together research from multiple fields on how to handle passive-aggressive behavior, with particular tips for librarians. It will also explore the causes of passive-aggressive behavior, the benefits of anger, gender biases around anger, and more.
Learning Objectives:
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.
In-person Day for Public Service
Morning: How To Pivot, Thrive, and Bounce-Up™ During Change
Change barreled headfirst into every organization in 2020 and hasn't stopped yet. You've managed disruptions, understaffed days, and unsettling economic events that impact your patrons. No one can escape transitional times. Don't dread it. Instead, take every "change" that comes your way and "Flip-It" into positive communication and action.
This highly interactive program includes momentum-building activities with beach balls, bubbles, and an inflatable punching bag. It's one unique half-day session filled with engagement, fun, and inspirational stories. Mj shares her three core POWER strategies so that you can Bounce-Up higher and stronger. You'll get practical tactics and trademarked techniques to develop your Bounce-Up Mindset and thrive.
Learning Objectives:
Presenter:
Mj Callaway delivers outcome-focused programs that include humor, real-life stories, and strategic self-mastery tools you can implement immediately. As a two-time cancer warrior and domestic abuse survivor, Mj shares that every setback is an opportunity to create your Bounce-Up™.
She's the creator of The Bounce-Up™ Principle, a Certified Virtual Presenter, Certified Change Management Specialist, and a Leadership Liaison for the National Speakers Association. In addition, Mj has earned a Holistic Resilience Certificate from Point Park University and four Gold Awards from the Parenting Media Association.
She blends her management, sales, speaking, and journalism experiences to create interactive and impactful workshops. With more than 2,000 consumer magazine features under her pen name, she's interviewed everyone from youth entrepreneurs to CEOs, non-profit founders, and professional athletes.
Afternoon: Yes… And Customer Service
Based on the Improve Group Second City work, there has been a movement of answering our patrons with Yes… and in place of just saying no. We work in an industry where the book is checked out, the policies are written pretty clearly, and sometimes we cannot meet our patrons’ requests. Because of this, we can face upset or angry patrons. This is a training that can help us with what we can do instead of what we are not able to do. At the end of this, you will have a new mindset that you can use to create more positive patron interactions when we don’t have the answers they want.
Presenter:
Molly Meyers LaBadie has worked in libraries for over 20 years in multiple roles and systems. She has come to learn in this time to expect the unexpected. Molly has presented on multiple topics, and lately, she has been presenting on Empathy in Customer Service, Empathy in Leadership, Creativity in Libraries, and Bedbugs. With a background in training, she has worked to develop training for libraries that deal with the issues and realities that staff face in 2022. Molly is currently the Deputy Director at the Delaware County Public Library, where she has been for the last five years.
Please select the location where you would like to attend the in-person event from the list below. This will register you for that location and all of the webinars. Lunch is included for the in-person event.
Tuesday, May 9, 2023-Mentor Public Library-9:30 am - 4:00 pm
Wednesday, May 10, 2023-Medina County District Library-10:00 am - 4:30 pm
Wednesday, October 18, 2023-Avon Lake Public Library-9:30 am-4:00 pm
Thursday, October 19, 2023-Canfield Library-9:30 am - 4:00 pm
Location: Medina County District Library
210 S Broadway St.
Medina, OH 44256
There are currently 15 spots remaining out of 15
5/10/2023 - 5/10/2023
Customer service is one of the most frequently requested training topics as it impacts dramatically on a library's ability to serve its community. This is true in a public library, academic library, special or school library and across all levels of staff. In fact, no one in a library is exempt from providing excellent customer service. To that end, NEO-RLS has constructed an Academy which we hope will inspire you to enhance your customer service skills whether you are new to the library scene or an experienced professional. The 2023 Academy includes our popular, pre-COVID, Day for Public Service to be held in four locations as well as three additional webinars.
Below are a list of the sessions. To register click on the location where you would like to attend the in-person event. This will register you for that location and all of the webinars.
Webinar 1
Becoming Good Library Ambassadors
Thursday, January 19, 2023 at 10 am from your desktop
Are you promoting your library the best you can, both inside and outside the library walls? Learn ways that you can better represent your library in your community.
Learning Objectives:
- Empowering you and your whole staff to become good ambassadors
- Preparing for successful contacts within your community
- Enhancing your community's perception of your library
Susan Ungham, former children's associate and retired branch manager with experience in rural, suburban, and urban public libraries; current part-time instructor in Cuyahoga Community College's Encore program for older adults.Webinar 2
Responding to Uncomfortable Situations in the Library Setting
Wednesday, March 1, 2023 at 10 am from your desktop
Many times we are caught off-guard by inappropriate comments and aren’t prepared to respond in the moment. In this session, we provide simple responses for common scenarios, that prepare you to curtail the behavior and make it clear that what is happening is not ok. Learning Objectives:
- Participants will learn how to identify different types of harassment.
- Participants will become empowered to speak up when faced with an uncomfortable situation.
- Participants will leave with several statements they can use in future conversations.
Emily Correa is the Deputy Director for the Campbell County Public Library System. She was a member of the 45th Class of Leadership Lynchburg in 2021, and was named one of Lynchburg Business Magazine's Top 20 Under 40 in 2022. Emily currently serves on the editorial board of Virginia Libraries journal. Previously she was involved in leadership with the Virginia Library Association, the Mid-Atlantic Library Alliance, The Power of WE Lynchburg, and the County of Campbell.Dana Bomba is a Branch Manager with the Chesterfield County Public Library, near Richmond, Virginia and the 2022 Virginia Library Association’s Librarian of the Year. Her primary focuses are strategic initiatives, community outreach opportunities, and staff development. As an experienced manager, Dana is committed to team building and coaching her employees to excellence. As a frontline manager, she is driven to create connections with her community and takes pride in providing personalized service to every customer. Previously she served on the Executive Board of the Central Virginia Young Professionals and the Conference Committee for the Virginia Library Association.Webinar 3
Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces
Tuesday, June 13, 2023 at 10 am from your desktop
Passive-aggressive behavior can be maddening. It catches us off guard, causes confusion, resentment, and low morale. What causes it and how can you help prevent it? This webinar will bring together research from multiple fields on how to handle passive-aggressive behavior, with particular tips for librarians. It will also explore the causes of passive-aggressive behavior, the benefits of anger, gender biases around anger, and more.
Learning Objectives:
- How passive-aggressive behavior can be an adaptive trait and encouraged through systems at work, home or in broader society
- Signs and examples of passive-aggressive behavior
- Tips and techniques on how to reframe the behavior and deal with it appropriately whether it is coming from colleagues, patrons, or superiors
- What boundaries are and how they affect our behavior
- Role play examples to more effectively communicate
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.In-person Day for Public Service
Morning: How To Pivot, Thrive, and Bounce-Up™ During Change
Change barreled headfirst into every organization in 2020 and hasn't stopped yet. You've managed disruptions, understaffed days, and unsettling economic events that impact your patrons. No one can escape transitional times. Don't dread it. Instead, take every "change" that comes your way and "Flip-It" into positive communication and action.
This highly interactive program includes momentum-building activities with beach balls, bubbles, and an inflatable punching bag. It's one unique half-day session filled with engagement, fun, and inspirational stories. Mj shares her three core POWER strategies so that you can Bounce-Up higher and stronger. You'll get practical tactics and trademarked techniques to develop your Bounce-Up Mindset and thrive.
Learning Objectives:
- Eliminate the "bounce-back mentality" that prevents you from taking empowered actions during change.
- Understand the immediate reactions to challenges and how to flip the script from Change Evaders to Change Makers during transitional times.
- Shift current challenges into proactive solutions based on an action plan created and customized by you for you.
Presenter:
Mj Callaway delivers outcome-focused programs that include humor, real-life stories, and strategic self-mastery tools you can implement immediately. As a two-time cancer warrior and domestic abuse survivor, Mj shares that every setback is an opportunity to create your Bounce-Up™.She's the creator of The Bounce-Up™ Principle, a Certified Virtual Presenter, Certified Change Management Specialist, and a Leadership Liaison for the National Speakers Association. In addition, Mj has earned a Holistic Resilience Certificate from Point Park University and four Gold Awards from the Parenting Media Association.
She blends her management, sales, speaking, and journalism experiences to create interactive and impactful workshops. With more than 2,000 consumer magazine features under her pen name, she's interviewed everyone from youth entrepreneurs to CEOs, non-profit founders, and professional athletes.
Afternoon: Yes… And Customer Service
Based on the Improve Group Second City work, there has been a movement of answering our patrons with Yes… and in place of just saying no. We work in an industry where the book is checked out, the policies are written pretty clearly, and sometimes we cannot meet our patrons’ requests. Because of this, we can face upset or angry patrons. This is a training that can help us with what we can do instead of what we are not able to do. At the end of this, you will have a new mindset that you can use to create more positive patron interactions when we don’t have the answers they want.
Presenter:
Molly Meyers LaBadie has worked in libraries for over 20 years in multiple roles and systems. She has come to learn in this time to expect the unexpected. Molly has presented on multiple topics, and lately, she has been presenting on Empathy in Customer Service, Empathy in Leadership, Creativity in Libraries, and Bedbugs. With a background in training, she has worked to develop training for libraries that deal with the issues and realities that staff face in 2022. Molly is currently the Deputy Director at the Delaware County Public Library, where she has been for the last five years.Please select the location where you would like to attend the in-person event from the list below. This will register you for that location and all of the webinars. Lunch is included for the in-person event.
Tuesday, May 9, 2023-Mentor Public Library-9:30 am - 4:00 pm
Wednesday, May 10, 2023-Medina County District Library-10:00 am - 4:30 pm
Wednesday, October 18, 2023-Avon Lake Public Library-9:30 am-4:00 pm
Thursday, October 19, 2023-Canfield Library-9:30 am - 4:00 pm
Location: Medina County District Library
210 S Broadway St.
Medina, OH 44256
There are currently 15 spots remaining out of 15
Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces
6/13/2023
Passive-aggressive behavior can be maddening. It catches us off guard, causes confusion, resentment, and low morale. What causes it and how can you help prevent it? This webinar will bring together research from multiple fields on how to handle passive-aggressive behavior, with particular tips for librarians. It will also explore the causes of passive-aggressive behavior, the benefits of anger, gender biases around anger, and more.
Learning Objectives:
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.
Location: Online via Zoom
6/13/2023
Passive-aggressive behavior can be maddening. It catches us off guard, causes confusion, resentment, and low morale. What causes it and how can you help prevent it? This webinar will bring together research from multiple fields on how to handle passive-aggressive behavior, with particular tips for librarians. It will also explore the causes of passive-aggressive behavior, the benefits of anger, gender biases around anger, and more.
Learning Objectives:
- How passive-aggressive behavior can be an adaptive trait and encouraged through systems at work, home or in broader society
- Signs and examples of passive-aggressive behavior
- Tips and techniques on how to reframe the behavior and deal with it appropriately whether it is coming from colleagues, patrons, or superiors
- What boundaries are and how they affect our behavior
- Role play examples to more effectively communicate
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.Location: Online via Zoom
Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces
6/13/2023
Recorded 6/13/23
Passive-aggressive behavior can be maddening. It catches us off guard, causes confusion, resentment, and low morale. What causes it and how can you help prevent it? This webinar will bring together research from multiple fields on how to handle passive-aggressive behavior, with particular tips for librarians. It will also explore the causes of passive-aggressive behavior, the benefits of anger, gender biases around anger, and more.
Learning Objectives:
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.
Location: Online via Zoom
6/13/2023
Recorded 6/13/23Passive-aggressive behavior can be maddening. It catches us off guard, causes confusion, resentment, and low morale. What causes it and how can you help prevent it? This webinar will bring together research from multiple fields on how to handle passive-aggressive behavior, with particular tips for librarians. It will also explore the causes of passive-aggressive behavior, the benefits of anger, gender biases around anger, and more.
Learning Objectives:
- How passive-aggressive behavior can be an adaptive trait and encouraged through systems at work, home or in broader society
- Signs and examples of passive-aggressive behavior
- Tips and techniques on how to reframe the behavior and deal with it appropriately whether it is coming from colleagues, patrons, or superiors
- What boundaries are and how they affect our behavior
- Role play examples to more effectively communicate
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.Location: Online via Zoom
Dealing with Complaints About Library Materials
7/11/2023
Complaints about library collections are increasing, and library staff need to be prepared to encounter users who are upset about library materials. A clear understanding of the foundations of intellectual freedom and how to engage with users who have complaints can keep these situations from becoming a major problem. This session will look at why diverse collections are important, preparing for materials challenges before they happen, addressing both informal and formal complaints, and working with the media, and share additional resources that are available for dealing with these difficult situations. Please bring your questions.
Learning Objectives:
Barry Trott is Adult Services Consultant at the Library of Virginia, where he helps public libraries across the Commonwealth plan and develop services for adult library users. He earned his MSLS from The Catholic University of America School of Library and Information Science in 1997 and then worked at the Williamsburg Regional Library for 24 years, starting off as a reference librarian and then as readers’ services librarian. In 2001, he became Adult Services Director, and in 2012 was appointed Digital Services Director, where he served until 2014 when he was appointed Director of Special Projects and Technical Services. Barry is past-president of the American Library Association’s Reference and User Services Association (RUSA). He edited the readers’ advisory column for Reference and User Services Quarterly (RUSQ) from 2004-2012 and served as editor-in-chief of RUSQ from 2012-2018. He was the series editor for Libraries Unlimited’s Read On series and author of Read On . . . Crime Fiction (2008), and has contributed articles or chapters to numerous publications, including The Encyclopedia of Library and Information Science, Reference Reborn (Libraries Unlimited, 2010), Journal of Library Administration, and Research-Based Readers’ Advisory (ALA Editions, 2008). Barry has presented programs at the American Library Association annual conference, the Public Library Association conference, and the Virginia Library Association conference and for library systems throughout the country.
Location: Online via Zoom
7/11/2023
Complaints about library collections are increasing, and library staff need to be prepared to encounter users who are upset about library materials. A clear understanding of the foundations of intellectual freedom and how to engage with users who have complaints can keep these situations from becoming a major problem. This session will look at why diverse collections are important, preparing for materials challenges before they happen, addressing both informal and formal complaints, and working with the media, and share additional resources that are available for dealing with these difficult situations. Please bring your questions.
Learning Objectives:
- Importance of diverse collections
- Being prepared for material challenges
- Addressing both formal and informal complaints
- Working with the media
Barry Trott is Adult Services Consultant at the Library of Virginia, where he helps public libraries across the Commonwealth plan and develop services for adult library users. He earned his MSLS from The Catholic University of America School of Library and Information Science in 1997 and then worked at the Williamsburg Regional Library for 24 years, starting off as a reference librarian and then as readers’ services librarian. In 2001, he became Adult Services Director, and in 2012 was appointed Digital Services Director, where he served until 2014 when he was appointed Director of Special Projects and Technical Services. Barry is past-president of the American Library Association’s Reference and User Services Association (RUSA). He edited the readers’ advisory column for Reference and User Services Quarterly (RUSQ) from 2004-2012 and served as editor-in-chief of RUSQ from 2012-2018. He was the series editor for Libraries Unlimited’s Read On series and author of Read On . . . Crime Fiction (2008), and has contributed articles or chapters to numerous publications, including The Encyclopedia of Library and Information Science, Reference Reborn (Libraries Unlimited, 2010), Journal of Library Administration, and Research-Based Readers’ Advisory (ALA Editions, 2008). Barry has presented programs at the American Library Association annual conference, the Public Library Association conference, and the Virginia Library Association conference and for library systems throughout the country.Location: Online via Zoom
Dealing with Complaints About Library Materials
7/11/2023
Recorded 7/11/23
Complaints about library collections are increasing, and library staff need to be prepared to encounter users who are upset about library materials. A clear understanding of the foundations of intellectual freedom and how to engage with users who have complaints can keep these situations from becoming a major problem. This session will look at why diverse collections are important, preparing for materials challenges before they happen, addressing both informal and formal complaints, and working with the media, and share additional resources that are available for dealing with these difficult situations. Please bring your questions.
Learning Objectives:
Barry Trott is Adult Services Consultant at the Library of Virginia, where he helps public libraries across the Commonwealth plan and develop services for adult library users. He earned his MSLS from The Catholic University of America School of Library and Information Science in 1997 and then worked at the Williamsburg Regional Library for 24 years, starting off as a reference librarian and then as readers’ services librarian. In 2001, he became Adult Services Director, and in 2012 was appointed Digital Services Director, where he served until 2014 when he was appointed Director of Special Projects and Technical Services. Barry is past-president of the American Library Association’s Reference and User Services Association (RUSA). He edited the readers’ advisory column for Reference and User Services Quarterly (RUSQ) from 2004-2012 and served as editor-in-chief of RUSQ from 2012-2018. He was the series editor for Libraries Unlimited’s Read On series and author of Read On . . . Crime Fiction (2008), and has contributed articles or chapters to numerous publications, including The Encyclopedia of Library and Information Science, Reference Reborn (Libraries Unlimited, 2010), Journal of Library Administration, and Research-Based Readers’ Advisory (ALA Editions, 2008). Barry has presented programs at the American Library Association annual conference, the Public Library Association conference, and the Virginia Library Association conference and for library systems throughout the country.
Location: Online via Zoom
7/11/2023
Recorded 7/11/23Complaints about library collections are increasing, and library staff need to be prepared to encounter users who are upset about library materials. A clear understanding of the foundations of intellectual freedom and how to engage with users who have complaints can keep these situations from becoming a major problem. This session will look at why diverse collections are important, preparing for materials challenges before they happen, addressing both informal and formal complaints, and working with the media, and share additional resources that are available for dealing with these difficult situations. Please bring your questions.
Learning Objectives:
- Importance of diverse collections
- Being prepared for material challenges
- Addressing both formal and informal complaints
- Working with the media
Barry Trott is Adult Services Consultant at the Library of Virginia, where he helps public libraries across the Commonwealth plan and develop services for adult library users. He earned his MSLS from The Catholic University of America School of Library and Information Science in 1997 and then worked at the Williamsburg Regional Library for 24 years, starting off as a reference librarian and then as readers’ services librarian. In 2001, he became Adult Services Director, and in 2012 was appointed Digital Services Director, where he served until 2014 when he was appointed Director of Special Projects and Technical Services. Barry is past-president of the American Library Association’s Reference and User Services Association (RUSA). He edited the readers’ advisory column for Reference and User Services Quarterly (RUSQ) from 2004-2012 and served as editor-in-chief of RUSQ from 2012-2018. He was the series editor for Libraries Unlimited’s Read On series and author of Read On . . . Crime Fiction (2008), and has contributed articles or chapters to numerous publications, including The Encyclopedia of Library and Information Science, Reference Reborn (Libraries Unlimited, 2010), Journal of Library Administration, and Research-Based Readers’ Advisory (ALA Editions, 2008). Barry has presented programs at the American Library Association annual conference, the Public Library Association conference, and the Virginia Library Association conference and for library systems throughout the country.Location: Online via Zoom
Intergenerational Collaboration: In Diversity, We Trust!
7/19/2023
The five generations currently represented in the workforce have their own world view and attitude toward work and life. Oftentimes, each generation's unique approach and/or generational stereotypes create friction among individuals and teams. This fun, interactive workshop will explore how unique views of each generation may impact an individual's approach to work, discuss the harmful effects of generational stereotypes, and identify leadership strategies to leverage the collective strength in generational diversity.
Learning Objectives:
Ellen Procida is the Operations Manager in the Superior Court of New Jersey, Cape May County. She has worked in various roles throughout her 26 years with the courts including ombudsman, training coordinator, team leader, and probation officer. Ellen has a Master Degree of Arts in Human Resources and Training Development from Seton Hall University and a Bachelor Degree of Arts in Criminal Justice from Stockton University. Ellen brings her passion for leadership and learning to every training session she facilitates.
Location: Online via Zoom
7/19/2023
The five generations currently represented in the workforce have their own world view and attitude toward work and life. Oftentimes, each generation's unique approach and/or generational stereotypes create friction among individuals and teams. This fun, interactive workshop will explore how unique views of each generation may impact an individual's approach to work, discuss the harmful effects of generational stereotypes, and identify leadership strategies to leverage the collective strength in generational diversity.
Learning Objectives:
- Explore how formative events in generational year spans may impact individual perspective
- Discuss the harmful effects of generational stereotypes in the workplace
- Identify strategies to leverage the collective strength of generational diversity
Ellen Procida is the Operations Manager in the Superior Court of New Jersey, Cape May County. She has worked in various roles throughout her 26 years with the courts including ombudsman, training coordinator, team leader, and probation officer. Ellen has a Master Degree of Arts in Human Resources and Training Development from Seton Hall University and a Bachelor Degree of Arts in Criminal Justice from Stockton University. Ellen brings her passion for leadership and learning to every training session she facilitates.Location: Online via Zoom
Intergenerational Collaboration: In Diversity, We Trust!
7/19/2023
Recorded 7/19/23
The five generations currently represented in the workforce have their own world view and attitude toward work and life. Oftentimes, each generation's unique approach and/or generational stereotypes create friction among individuals and teams. This fun, interactive workshop will explore how unique views of each generation may impact an individual's approach to work, discuss the harmful effects of generational stereotypes, and identify leadership strategies to leverage the collective strength in generational diversity.
Learning Objectives:
Ellen Procida is the Operations Manager in the Superior Court of New Jersey, Cape May County. She has worked in various roles throughout her 26 years with the courts including ombudsman, training coordinator, team leader, and probation officer. Ellen has a Master Degree of Arts in Human Resources and Training Development from Seton Hall University and a Bachelor Degree of Arts in Criminal Justice from Stockton University. Ellen brings her passion for leadership and learning to every training session she facilitates.
Location: Online via Zoom
7/19/2023
Recorded 7/19/23The five generations currently represented in the workforce have their own world view and attitude toward work and life. Oftentimes, each generation's unique approach and/or generational stereotypes create friction among individuals and teams. This fun, interactive workshop will explore how unique views of each generation may impact an individual's approach to work, discuss the harmful effects of generational stereotypes, and identify leadership strategies to leverage the collective strength in generational diversity.
Learning Objectives:
- Explore how formative events in generational year spans may impact individual perspective
- Discuss the harmful effects of generational stereotypes in the workplace
- Identify strategies to leverage the collective strength of generational diversity
Ellen Procida is the Operations Manager in the Superior Court of New Jersey, Cape May County. She has worked in various roles throughout her 26 years with the courts including ombudsman, training coordinator, team leader, and probation officer. Ellen has a Master Degree of Arts in Human Resources and Training Development from Seton Hall University and a Bachelor Degree of Arts in Criminal Justice from Stockton University. Ellen brings her passion for leadership and learning to every training session she facilitates.Location: Online via Zoom
Internal Customer Service: It's More than Just Being Nice!
8/9/2023
You may be surprised to find out that, aside from our regular customers, we also have internal customers...our coworkers! You may be even more surprised to hear that these internal customers are even more important than our regular customers. Being a great coworker (or, providing amazing internal customer service) may seem simple enough but the fact is that it can be a tricky and complex thing to learn. In this workshop you will learn why it is so important to develop the skills of a great coworker and about the four key categories of great internal customer service and you will learn many techniques that you can apply in your daily interactions with your coworkers.
Learning Outcomes:
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over five years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.
Location: Online via Zoom
8/9/2023
You may be surprised to find out that, aside from our regular customers, we also have internal customers...our coworkers! You may be even more surprised to hear that these internal customers are even more important than our regular customers. Being a great coworker (or, providing amazing internal customer service) may seem simple enough but the fact is that it can be a tricky and complex thing to learn. In this workshop you will learn why it is so important to develop the skills of a great coworker and about the four key categories of great internal customer service and you will learn many techniques that you can apply in your daily interactions with your coworkers.
Learning Outcomes:
- You will understand, and be able to explain to others, what internal customer service is and why it is so important.
- You will know the four main skills that are needed to provide great internal customer service and have the tools you need to develop these skills.
- You will learn about the Internal Customer Service Standards that were created by the Mansfield/Richland County Public Library staff, and be able to take these back to your library as an example for creating your own.
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over five years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.Location: Online via Zoom
Internal Customer Service: It's More than Just Being Nice!
8/9/2023
Recorded 8/9/23
You may be surprised to find out that, aside from our regular customers, we also have internal customers...our coworkers! You may be even more surprised to hear that these internal customers are even more important than our regular customers. Being a great coworker (or, providing amazing internal customer service) may seem simple enough but the fact is that it can be a tricky and complex thing to learn. In this workshop you will learn why it is so important to develop the skills of a great coworker and about the four key categories of great internal customer service and you will learn many techniques that you can apply in your daily interactions with your coworkers.
Learning Outcomes:
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over five years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.
Location: Online via Zoom
8/9/2023
Recorded 8/9/23You may be surprised to find out that, aside from our regular customers, we also have internal customers...our coworkers! You may be even more surprised to hear that these internal customers are even more important than our regular customers. Being a great coworker (or, providing amazing internal customer service) may seem simple enough but the fact is that it can be a tricky and complex thing to learn. In this workshop you will learn why it is so important to develop the skills of a great coworker and about the four key categories of great internal customer service and you will learn many techniques that you can apply in your daily interactions with your coworkers.
Learning Outcomes:
- You will understand, and be able to explain to others, what internal customer service is and why it is so important.
- You will know the four main skills that are needed to provide great internal customer service and have the tools you need to develop these skills.
- You will learn about the Internal Customer Service Standards that were created by the Mansfield/Richland County Public Library staff, and be able to take these back to your library as an example for creating your own.
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over five years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.Location: Online via Zoom
Day for Public Service-WTCPL
8/24/2023 - 8/24/2023
Customer service is one of the most frequently requested training topics as it impacts dramatically on a library's ability to serve its community. This is true in a public library, academic library, special or school library and across all levels of staff. In fact, no one in a library is exempt from providing excellent customer service. To that end, NEO-RLS has constructed an Academy which we hope will inspire you to enhance your customer service skills whether you are new to the library scene or an experienced professional. The 2023 Academy includes our popular, pre-COVID, Day for Public Service to be held in four locations as well as three additional webinars.
Below are a list of the sessions. To register click on the location where you would like to attend the in-person event. This will register you for that location and all of the webinars.
Webinar 1
Becoming Good Library Ambassadors
Thursday, January 19, 2023 at 10 am from your desktop
Are you promoting your library the best you can, both inside and outside the library walls? Learn ways that you can better represent your library in your community.
Learning Objectives:
Susan Ungham, former children's associate and retired branch manager with experience in rural, suburban, and urban public libraries; current part-time instructor in Cuyahoga Community College's Encore program for older adults.
Webinar 2
Responding to Uncomfortable Situations in the Library Setting
Wednesday, March 1, 2023 at 10 am from your desktop
Many times we are caught off-guard by inappropriate comments and aren’t prepared to respond in the moment. In this session, we provide simple responses for common scenarios, that prepare you to curtail the behavior and make it clear that what is happening is not ok. Learning Objectives:
Emily Correa is the Deputy Director for the Campbell County Public Library System. She was a member of the 45th Class of Leadership Lynchburg in 2021, and was named one of Lynchburg Business Magazine's Top 20 Under 40 in 2022. Emily currently serves on the editorial board of Virginia Libraries journal. Previously she was involved in leadership with the Virginia Library Association, the Mid-Atlantic Library Alliance, The Power of WE Lynchburg, and the County of Campbell.
Dana Bomba is a Branch Manager with the Chesterfield County Public Library, near Richmond, Virginia and the 2022 Virginia Library Association’s Librarian of the Year. Her primary focuses are strategic initiatives, community outreach opportunities, and staff development. As an experienced manager, Dana is committed to team building and coaching her employees to excellence. As a frontline manager, she is driven to create connections with her community and takes pride in providing personalized service to every customer. Previously she served on the Executive Board of the Central Virginia Young Professionals and the Conference Committee for the Virginia Library Association.
Webinar 3
Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces
Tuesday, June 13, 2023 at 10 am from your desktop
Passive-aggressive behavior can be maddening. It catches us off guard, causes confusion, resentment, and low morale. What causes it and how can you help prevent it? This webinar will bring together research from multiple fields on how to handle passive-aggressive behavior, with particular tips for librarians. It will also explore the causes of passive-aggressive behavior, the benefits of anger, gender biases around anger, and more.
Learning Objectives:
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.
In-person Day for Public Service
Morning: How To Pivot, Thrive, and Bounce-Up™ During Change
Change barreled headfirst into every organization in 2020 and hasn't stopped yet. You've managed disruptions, understaffed days, and unsettling economic events that impact your patrons. No one can escape transitional times. Don't dread it. Instead, take every "change" that comes your way and "Flip-It" into positive communication and action.
This highly interactive program includes momentum-building activities with beach balls, bubbles, and an inflatable punching bag. It's one unique half-day session filled with engagement, fun, and inspirational stories. Mj shares her three core POWER strategies so that you can Bounce-Up higher and stronger. You'll get practical tactics and trademarked techniques to develop your Bounce-Up Mindset and thrive.
Learning Objectives:
Presenter:
Mj Callaway delivers outcome-focused programs that include humor, real-life stories, and strategic self-mastery tools you can implement immediately. As a two-time cancer warrior and domestic abuse survivor, Mj shares that every setback is an opportunity to create your Bounce-Up™.
She's the creator of The Bounce-Up™ Principle, a Certified Virtual Presenter, Certified Change Management Specialist, and a Leadership Liaison for the National Speakers Association. In addition, Mj has earned a Holistic Resilience Certificate from Point Park University and four Gold Awards from the Parenting Media Association.
She blends her management, sales, speaking, and journalism experiences to create interactive and impactful workshops. With more than 2,000 consumer magazine features under her pen name, she's interviewed everyone from youth entrepreneurs to CEOs, non-profit founders, and professional athletes.
Afternoon: Yes… And Customer Service
Based on the Improve Group Second City work, there has been a movement of answering our patrons with Yes… and in place of just saying no. We work in an industry where the book is checked out, the policies are written pretty clearly, and sometimes we cannot meet our patrons’ requests. Because of this, we can face upset or angry patrons. This is a training that can help us with what we can do instead of what we are not able to do. At the end of this, you will have a new mindset that you can use to create more positive patron interactions when we don’t have the answers they want.
Presenter:
Molly Meyers LaBadie has worked in libraries for over 20 years in multiple roles and systems. She has come to learn in this time to expect the unexpected. Molly has presented on multiple topics, and lately, she has been presenting on Empathy in Customer Service, Empathy in Leadership, Creativity in Libraries, and Bedbugs. With a background in training, she has worked to develop training for libraries that deal with the issues and realities that staff face in 2022. Molly is currently the Deputy Director at the Delaware County Public Library, where she has been for the last five years.
Please select the location where you would like to attend the in-person event from the list below. This will register you for that location and all of the webinars. Lunch is included for the in-person event.
Tuesday, May 9, 2023-Mentor Public Library-9:30 am - 4:00 pm
Wednesday, May 10, 2023-Medina County District Library-10:00 am - 4:30 pm
Wednesday, October 18, 2023-Avon Lake Public Library-9:30 am-4:00 pm
Thursday, October 19, 2023-Canfield Library-9:30 am - 4:00 pm
Location: Warren Trumbull County Public Library Library
444 Mahoning Ave.
Warren, OH 44483
There are currently 1 spots remaining out of 39
8/24/2023 - 8/24/2023
Customer service is one of the most frequently requested training topics as it impacts dramatically on a library's ability to serve its community. This is true in a public library, academic library, special or school library and across all levels of staff. In fact, no one in a library is exempt from providing excellent customer service. To that end, NEO-RLS has constructed an Academy which we hope will inspire you to enhance your customer service skills whether you are new to the library scene or an experienced professional. The 2023 Academy includes our popular, pre-COVID, Day for Public Service to be held in four locations as well as three additional webinars.
Below are a list of the sessions. To register click on the location where you would like to attend the in-person event. This will register you for that location and all of the webinars.
Webinar 1
Becoming Good Library Ambassadors
Thursday, January 19, 2023 at 10 am from your desktop
Are you promoting your library the best you can, both inside and outside the library walls? Learn ways that you can better represent your library in your community.
Learning Objectives:
- Empowering you and your whole staff to become good ambassadors
- Preparing for successful contacts within your community
- Enhancing your community's perception of your library
Susan Ungham, former children's associate and retired branch manager with experience in rural, suburban, and urban public libraries; current part-time instructor in Cuyahoga Community College's Encore program for older adults.Webinar 2
Responding to Uncomfortable Situations in the Library Setting
Wednesday, March 1, 2023 at 10 am from your desktop
Many times we are caught off-guard by inappropriate comments and aren’t prepared to respond in the moment. In this session, we provide simple responses for common scenarios, that prepare you to curtail the behavior and make it clear that what is happening is not ok. Learning Objectives:
- Participants will learn how to identify different types of harassment.
- Participants will become empowered to speak up when faced with an uncomfortable situation.
- Participants will leave with several statements they can use in future conversations.
Emily Correa is the Deputy Director for the Campbell County Public Library System. She was a member of the 45th Class of Leadership Lynchburg in 2021, and was named one of Lynchburg Business Magazine's Top 20 Under 40 in 2022. Emily currently serves on the editorial board of Virginia Libraries journal. Previously she was involved in leadership with the Virginia Library Association, the Mid-Atlantic Library Alliance, The Power of WE Lynchburg, and the County of Campbell.Dana Bomba is a Branch Manager with the Chesterfield County Public Library, near Richmond, Virginia and the 2022 Virginia Library Association’s Librarian of the Year. Her primary focuses are strategic initiatives, community outreach opportunities, and staff development. As an experienced manager, Dana is committed to team building and coaching her employees to excellence. As a frontline manager, she is driven to create connections with her community and takes pride in providing personalized service to every customer. Previously she served on the Executive Board of the Central Virginia Young Professionals and the Conference Committee for the Virginia Library Association.Webinar 3
Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces
Tuesday, June 13, 2023 at 10 am from your desktop
Passive-aggressive behavior can be maddening. It catches us off guard, causes confusion, resentment, and low morale. What causes it and how can you help prevent it? This webinar will bring together research from multiple fields on how to handle passive-aggressive behavior, with particular tips for librarians. It will also explore the causes of passive-aggressive behavior, the benefits of anger, gender biases around anger, and more.
Learning Objectives:
- How passive-aggressive behavior can be an adaptive trait and encouraged through systems at work, home or in broader society
- Signs and examples of passive-aggressive behavior
- Tips and techniques on how to reframe the behavior and deal with it appropriately whether it is coming from colleagues, patrons, or superiors
- What boundaries are and how they affect our behavior
- Role play examples to more effectively communicate
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.In-person Day for Public Service
Morning: How To Pivot, Thrive, and Bounce-Up™ During Change
Change barreled headfirst into every organization in 2020 and hasn't stopped yet. You've managed disruptions, understaffed days, and unsettling economic events that impact your patrons. No one can escape transitional times. Don't dread it. Instead, take every "change" that comes your way and "Flip-It" into positive communication and action.
This highly interactive program includes momentum-building activities with beach balls, bubbles, and an inflatable punching bag. It's one unique half-day session filled with engagement, fun, and inspirational stories. Mj shares her three core POWER strategies so that you can Bounce-Up higher and stronger. You'll get practical tactics and trademarked techniques to develop your Bounce-Up Mindset and thrive.
Learning Objectives:
- Eliminate the "bounce-back mentality" that prevents you from taking empowered actions during change.
- Understand the immediate reactions to challenges and how to flip the script from Change Evaders to Change Makers during transitional times.
- Shift current challenges into proactive solutions based on an action plan created and customized by you for you.
Presenter:
Mj Callaway delivers outcome-focused programs that include humor, real-life stories, and strategic self-mastery tools you can implement immediately. As a two-time cancer warrior and domestic abuse survivor, Mj shares that every setback is an opportunity to create your Bounce-Up™.She's the creator of The Bounce-Up™ Principle, a Certified Virtual Presenter, Certified Change Management Specialist, and a Leadership Liaison for the National Speakers Association. In addition, Mj has earned a Holistic Resilience Certificate from Point Park University and four Gold Awards from the Parenting Media Association.
She blends her management, sales, speaking, and journalism experiences to create interactive and impactful workshops. With more than 2,000 consumer magazine features under her pen name, she's interviewed everyone from youth entrepreneurs to CEOs, non-profit founders, and professional athletes.
Afternoon: Yes… And Customer Service
Based on the Improve Group Second City work, there has been a movement of answering our patrons with Yes… and in place of just saying no. We work in an industry where the book is checked out, the policies are written pretty clearly, and sometimes we cannot meet our patrons’ requests. Because of this, we can face upset or angry patrons. This is a training that can help us with what we can do instead of what we are not able to do. At the end of this, you will have a new mindset that you can use to create more positive patron interactions when we don’t have the answers they want.
Presenter:
Molly Meyers LaBadie has worked in libraries for over 20 years in multiple roles and systems. She has come to learn in this time to expect the unexpected. Molly has presented on multiple topics, and lately, she has been presenting on Empathy in Customer Service, Empathy in Leadership, Creativity in Libraries, and Bedbugs. With a background in training, she has worked to develop training for libraries that deal with the issues and realities that staff face in 2022. Molly is currently the Deputy Director at the Delaware County Public Library, where she has been for the last five years.Please select the location where you would like to attend the in-person event from the list below. This will register you for that location and all of the webinars. Lunch is included for the in-person event.
Tuesday, May 9, 2023-Mentor Public Library-9:30 am - 4:00 pm
Wednesday, May 10, 2023-Medina County District Library-10:00 am - 4:30 pm
Wednesday, October 18, 2023-Avon Lake Public Library-9:30 am-4:00 pm
Thursday, October 19, 2023-Canfield Library-9:30 am - 4:00 pm
Location: Warren Trumbull County Public Library Library
444 Mahoning Ave.
Warren, OH 44483
There are currently 1 spots remaining out of 39
Strategies for Outreach to Marginalized Populations
9/20/2023
The dedicated people who work in libraries support their patrons in many ways. Perhaps one of the most important, and least visible, population segments they assist are marginalized peoples. When those in the LGBTQ+ or homeless communities seek out guidance, libraries are there. But if you want to proactively offer services to them, or to BIPOC teens, disabled individuals, and others, how can you reach them?
This session will teach you the basics of outreach communication, then show you how to apply them to get your messages to those in need, even if they don't have email or internet service. These strategies will be especially helpful to those who don’t have prior communications training, or who don’t have a plan and / or a budget for outreach. Even solo librarians can benefit. Any library worker will leave this session with more knowledge and confidence in communicating with hard-to-reach segments of their communities.
Learning Objectives:
Kathy Dempsey wrote the popular how-to book The Accidental Library Marketer and founded her own marketing consultancy, Libraries Are Essential. Her work is dedicated to helping librarians and information professionals promote their value and expertise in order to gain respect and funding. Kathy has been the Editor of Marketing Library Services newsletter for 28 years, and was formerly Editor-in-Chief of Computers in Libraries magazine. She's Founding Chair of the Library Marketing and Communications Conference. This writer, editor, and marketing maven has been giving presentations across the U.S. and Canada for 25+ years, always sprinkling them with humor to make marketing concepts more interesting and accessible.
Location: Online via Zoom
9/20/2023
The dedicated people who work in libraries support their patrons in many ways. Perhaps one of the most important, and least visible, population segments they assist are marginalized peoples. When those in the LGBTQ+ or homeless communities seek out guidance, libraries are there. But if you want to proactively offer services to them, or to BIPOC teens, disabled individuals, and others, how can you reach them?
This session will teach you the basics of outreach communication, then show you how to apply them to get your messages to those in need, even if they don't have email or internet service. These strategies will be especially helpful to those who don’t have prior communications training, or who don’t have a plan and / or a budget for outreach. Even solo librarians can benefit. Any library worker will leave this session with more knowledge and confidence in communicating with hard-to-reach segments of their communities.
Learning Objectives:
- Know how and why to separate populations into “target audiences”
- Understand the importance of basic audience research
- Be able to craft attention-getting messages
- Know where to place messages so they’ll be seen, online and offline
- Have ideas for helpful partnerships
Kathy Dempsey wrote the popular how-to book The Accidental Library Marketer and founded her own marketing consultancy, Libraries Are Essential. Her work is dedicated to helping librarians and information professionals promote their value and expertise in order to gain respect and funding. Kathy has been the Editor of Marketing Library Services newsletter for 28 years, and was formerly Editor-in-Chief of Computers in Libraries magazine. She's Founding Chair of the Library Marketing and Communications Conference. This writer, editor, and marketing maven has been giving presentations across the U.S. and Canada for 25+ years, always sprinkling them with humor to make marketing concepts more interesting and accessible.Location: Online via Zoom
Strategies for Outreach to Marginalized Populations
9/20/2023
Recorded 9/20/23
The dedicated people who work in libraries support their patrons in many ways. Perhaps one of the most important, and least visible, population segments they assist are marginalized peoples. When those in the LGBTQ+ or homeless communities seek out guidance, libraries are there. But if you want to proactively offer services to them, or to BIPOC teens, disabled individuals, and others, how can you reach them?
This session will teach you the basics of outreach communication, then show you how to apply them to get your messages to those in need, even if they don't have email or internet service. These strategies will be especially helpful to those who don’t have prior communications training, or who don’t have a plan and / or a budget for outreach. Even solo librarians can benefit. Any library worker will leave this session with more knowledge and confidence in communicating with hard-to-reach segments of their communities.
Learning Objectives:
Kathy Dempsey wrote the popular how-to book The Accidental Library Marketer and founded her own marketing consultancy, Libraries Are Essential. Her work is dedicated to helping librarians and information professionals promote their value and expertise in order to gain respect and funding. Kathy has been the Editor of Marketing Library Services newsletter for 28 years, and was formerly Editor-in-Chief of Computers in Libraries magazine. She's Founding Chair of the Library Marketing and Communications Conference. This writer, editor, and marketing maven has been giving presentations across the U.S. and Canada for 25+ years, always sprinkling them with humor to make marketing concepts more interesting and accessible.
Location: Online via Zoom
9/20/2023
Recorded 9/20/23The dedicated people who work in libraries support their patrons in many ways. Perhaps one of the most important, and least visible, population segments they assist are marginalized peoples. When those in the LGBTQ+ or homeless communities seek out guidance, libraries are there. But if you want to proactively offer services to them, or to BIPOC teens, disabled individuals, and others, how can you reach them?
This session will teach you the basics of outreach communication, then show you how to apply them to get your messages to those in need, even if they don't have email or internet service. These strategies will be especially helpful to those who don’t have prior communications training, or who don’t have a plan and / or a budget for outreach. Even solo librarians can benefit. Any library worker will leave this session with more knowledge and confidence in communicating with hard-to-reach segments of their communities.
Learning Objectives:
- Know how and why to separate populations into “target audiences”
- Understand the importance of basic audience research
- Be able to craft attention-getting messages
- Know where to place messages so they’ll be seen, online and offline
- Have ideas for helpful partnerships
Kathy Dempsey wrote the popular how-to book The Accidental Library Marketer and founded her own marketing consultancy, Libraries Are Essential. Her work is dedicated to helping librarians and information professionals promote their value and expertise in order to gain respect and funding. Kathy has been the Editor of Marketing Library Services newsletter for 28 years, and was formerly Editor-in-Chief of Computers in Libraries magazine. She's Founding Chair of the Library Marketing and Communications Conference. This writer, editor, and marketing maven has been giving presentations across the U.S. and Canada for 25+ years, always sprinkling them with humor to make marketing concepts more interesting and accessible.Location: Online via Zoom
Day for Public Service-Canfield
10/19/2023 - 10/19/2023
In-person Day for Public Service
Morning: How To Pivot, Thrive, and Bounce-Up™ During Change
Change barreled headfirst into every organization in 2020 and hasn't stopped yet. You've managed disruptions, understaffed days, and unsettling economic events that impact your patrons. No one can escape transitional times. Don't dread it. Instead, take every "change" that comes your way and "Flip-It" into positive communication and action.
This highly interactive program includes momentum-building activities with beach balls, bubbles, and an inflatable punching bag. It's one unique half-day session filled with engagement, fun, and inspirational stories. Mj shares her three core POWER strategies so that you can Bounce-Up higher and stronger. You'll get practical tactics and trademarked techniques to develop your Bounce-Up Mindset and thrive.
Learning Objectives:
Presenter:
Mj Callaway delivers outcome-focused programs that include humor, real-life stories, and strategic self-mastery tools you can implement immediately. As a two-time cancer warrior and domestic abuse survivor, Mj shares that every setback is an opportunity to create your Bounce-Up™.
She's the creator of The Bounce-Up™ Principle, a Certified Virtual Presenter, Certified Change Management Specialist, and a Leadership Liaison for the National Speakers Association. In addition, Mj has earned a Holistic Resilience Certificate from Point Park University and four Gold Awards from the Parenting Media Association.
She blends her management, sales, speaking, and journalism experiences to create interactive and impactful workshops. With more than 2,000 consumer magazine features under her pen name, she's interviewed everyone from youth entrepreneurs to CEOs, non-profit founders, and professional athletes.
Afternoon: Yes… And Customer Service
Based on the Improve Group Second City work, there has been a movement of answering our patrons with Yes… and in place of just saying no. We work in an industry where the book is checked out, the policies are written pretty clearly, and sometimes we cannot meet our patrons’ requests. Because of this, we can face upset or angry patrons. This is a training that can help us with what we can do instead of what we are not able to do. At the end of this, you will have a new mindset that you can use to create more positive patron interactions when we don’t have the answers they want.
Presenter:
Molly Meyers LaBadie has worked in libraries for over 20 years in multiple roles and systems. She has come to learn in this time to expect the unexpected. Molly has presented on multiple topics, and lately, she has been presenting on Empathy in Customer Service, Empathy in Leadership, Creativity in Libraries, and Bedbugs. With a background in training, she has worked to develop training for libraries that deal with the issues and realities that staff face in 2022. Molly is currently the Deputy Director at the Delaware County Public Library, where she has been for the last five years.
Please select the location where you would like to attend the in-person event from the list below. This will register you for that location and all of the webinars. Lunch is included for the in-person event.
Location: Canfield Library
43 W Main St
Canfield, OH 44406
There are currently 9 spots remaining out of 15
10/19/2023 - 10/19/2023
In-person Day for Public Service
Morning: How To Pivot, Thrive, and Bounce-Up™ During Change
Change barreled headfirst into every organization in 2020 and hasn't stopped yet. You've managed disruptions, understaffed days, and unsettling economic events that impact your patrons. No one can escape transitional times. Don't dread it. Instead, take every "change" that comes your way and "Flip-It" into positive communication and action.
This highly interactive program includes momentum-building activities with beach balls, bubbles, and an inflatable punching bag. It's one unique half-day session filled with engagement, fun, and inspirational stories. Mj shares her three core POWER strategies so that you can Bounce-Up higher and stronger. You'll get practical tactics and trademarked techniques to develop your Bounce-Up Mindset and thrive.
Learning Objectives:
- Eliminate the "bounce-back mentality" that prevents you from taking empowered actions during change.
- Understand the immediate reactions to challenges and how to flip the script from Change Evaders to Change Makers during transitional times.
- Shift current challenges into proactive solutions based on an action plan created and customized by you for you.
Presenter:
Mj Callaway delivers outcome-focused programs that include humor, real-life stories, and strategic self-mastery tools you can implement immediately. As a two-time cancer warrior and domestic abuse survivor, Mj shares that every setback is an opportunity to create your Bounce-Up™.She's the creator of The Bounce-Up™ Principle, a Certified Virtual Presenter, Certified Change Management Specialist, and a Leadership Liaison for the National Speakers Association. In addition, Mj has earned a Holistic Resilience Certificate from Point Park University and four Gold Awards from the Parenting Media Association.
She blends her management, sales, speaking, and journalism experiences to create interactive and impactful workshops. With more than 2,000 consumer magazine features under her pen name, she's interviewed everyone from youth entrepreneurs to CEOs, non-profit founders, and professional athletes.
Afternoon: Yes… And Customer Service
Based on the Improve Group Second City work, there has been a movement of answering our patrons with Yes… and in place of just saying no. We work in an industry where the book is checked out, the policies are written pretty clearly, and sometimes we cannot meet our patrons’ requests. Because of this, we can face upset or angry patrons. This is a training that can help us with what we can do instead of what we are not able to do. At the end of this, you will have a new mindset that you can use to create more positive patron interactions when we don’t have the answers they want.
Presenter:
Molly Meyers LaBadie has worked in libraries for over 20 years in multiple roles and systems. She has come to learn in this time to expect the unexpected. Molly has presented on multiple topics, and lately, she has been presenting on Empathy in Customer Service, Empathy in Leadership, Creativity in Libraries, and Bedbugs. With a background in training, she has worked to develop training for libraries that deal with the issues and realities that staff face in 2022. Molly is currently the Deputy Director at the Delaware County Public Library, where she has been for the last five years.Please select the location where you would like to attend the in-person event from the list below. This will register you for that location and all of the webinars. Lunch is included for the in-person event.
Location: Canfield Library
43 W Main St
Canfield, OH 44406
There are currently 9 spots remaining out of 15
Management in Harmony
12/6/2023
Recorded 12/6/23
"Management in Harmony" is an enlightening and engaging webinar that delves into the art of cultivating a management team that operates in perfect harmony. In today's dynamic library landscape, the success of an organization often hinges on how effectively its management functions as a cohesive unit. This webinar aims to provide participants with invaluable insights and actionable strategies to foster a culture of collaboration, effective communication, and synergy within their management teams.
Attendees will learn the key principles and practices that enable managers from diverse backgrounds and departments to align their goals, work seamlessly together, and drive organizational success. Throughout "Management in Harmony," participants will discover 7 key strategies that focus on the importance of aligning departmental objectives, building strong inter-departmental relationships, and establishing clear communication channels. Whether you're an experienced manager looking to enhance your team's cohesion or a new or aspiring leader seeking to unlock the full potential of your management cadre, this webinar promises to equip you with the tools and knowledge needed to create a management team that harmoniously navigates challenges, maximizes opportunities, and ultimately propels your organization toward its strategic objectives.
Join presenter Kim Garrett, Deputy Director for the Warren-Trumbull County Public Library, for an illuminating session where you'll learn how to orchestrate your management team to perform in perfect harmony, driving excellence and innovation across your organization.
Learning Objectives:
Kim Garret, Deputy Director for the Warren-Trumbull County Public Library System
With a passion for knowledge and a dedication to serving the community, Kim Garrett, Deputy Director for the Warren-Trumbull County Public Library System, brings nearly 15 years of invaluable experience to the table. Having started her career as a youth services librarian, Kim has steadily climbed the ranks, exemplifying unwavering commitment to promoting literacy, fostering a love for learning, and expanding access to resources for all patrons. Her extensive expertise in library management, collection development, and innovative programming has been instrumental in transforming the libraries she has served into vibrant hubs for lifelong learning and cultural enrichment. As a leader in Ohio’s public libraries, Kim continues to champion the role of libraries as vital community assets, shaping the future of our industry and ensuring that libraries remains a beacon of knowledge and enlightenment for years to come.
Location: Online
Via Zoom
12/6/2023
Recorded 12/6/23"Management in Harmony" is an enlightening and engaging webinar that delves into the art of cultivating a management team that operates in perfect harmony. In today's dynamic library landscape, the success of an organization often hinges on how effectively its management functions as a cohesive unit. This webinar aims to provide participants with invaluable insights and actionable strategies to foster a culture of collaboration, effective communication, and synergy within their management teams.
Attendees will learn the key principles and practices that enable managers from diverse backgrounds and departments to align their goals, work seamlessly together, and drive organizational success. Throughout "Management in Harmony," participants will discover 7 key strategies that focus on the importance of aligning departmental objectives, building strong inter-departmental relationships, and establishing clear communication channels. Whether you're an experienced manager looking to enhance your team's cohesion or a new or aspiring leader seeking to unlock the full potential of your management cadre, this webinar promises to equip you with the tools and knowledge needed to create a management team that harmoniously navigates challenges, maximizes opportunities, and ultimately propels your organization toward its strategic objectives.
Join presenter Kim Garrett, Deputy Director for the Warren-Trumbull County Public Library, for an illuminating session where you'll learn how to orchestrate your management team to perform in perfect harmony, driving excellence and innovation across your organization.
Learning Objectives:
- Learn to Align departmental objectives
- Build strong inter-departmental relationships
- Establish clear communication channels
Kim Garret, Deputy Director for the Warren-Trumbull County Public Library SystemWith a passion for knowledge and a dedication to serving the community, Kim Garrett, Deputy Director for the Warren-Trumbull County Public Library System, brings nearly 15 years of invaluable experience to the table. Having started her career as a youth services librarian, Kim has steadily climbed the ranks, exemplifying unwavering commitment to promoting literacy, fostering a love for learning, and expanding access to resources for all patrons. Her extensive expertise in library management, collection development, and innovative programming has been instrumental in transforming the libraries she has served into vibrant hubs for lifelong learning and cultural enrichment. As a leader in Ohio’s public libraries, Kim continues to champion the role of libraries as vital community assets, shaping the future of our industry and ensuring that libraries remains a beacon of knowledge and enlightenment for years to come.
Location: Online
Via Zoom
Management in Harmony
12/6/2023
"Management in Harmony" is an enlightening and engaging webinar that delves into the art of cultivating a management team that operates in perfect harmony. In today's dynamic library landscape, the success of an organization often hinges on how effectively its management functions as a cohesive unit. This webinar aims to provide participants with invaluable insights and actionable strategies to foster a culture of collaboration, effective communication, and synergy within their management teams.
Attendees will learn the key principles and practices that enable managers from diverse backgrounds and departments to align their goals, work seamlessly together, and drive organizational success. Throughout "Management in Harmony," participants will discover 7 key strategies that focus on the importance of aligning departmental objectives, building strong inter-departmental relationships, and establishing clear communication channels. Whether you're an experienced manager looking to enhance your team's cohesion or a new or aspiring leader seeking to unlock the full potential of your management cadre, this webinar promises to equip you with the tools and knowledge needed to create a management team that harmoniously navigates challenges, maximizes opportunities, and ultimately propels your organization toward its strategic objectives.
Join presenter Kim Garrett, Deputy Director for the Warren-Trumbull County Public Library, for an illuminating session where you'll learn how to orchestrate your management team to perform in perfect harmony, driving excellence and innovation across your organization.
Learning Objectives:
Kim Garret, Deputy Director for the Warren-Trumbull County Public Library System
With a passion for knowledge and a dedication to serving the community, Kim Garrett, Deputy Director for the Warren-Trumbull County Public Library System, brings nearly 15 years of invaluable experience to the table. Having started her career as a youth services librarian, Kim has steadily climbed the ranks, exemplifying unwavering commitment to promoting literacy, fostering a love for learning, and expanding access to resources for all patrons. Her extensive expertise in library management, collection development, and innovative programming has been instrumental in transforming the libraries she has served into vibrant hubs for lifelong learning and cultural enrichment. As a leader in Ohio’s public libraries, Kim continues to champion the role of libraries as vital community assets, shaping the future of our industry and ensuring that libraries remains a beacon of knowledge and enlightenment for years to come.
Location: Online
Via Zoom
12/6/2023
"Management in Harmony" is an enlightening and engaging webinar that delves into the art of cultivating a management team that operates in perfect harmony. In today's dynamic library landscape, the success of an organization often hinges on how effectively its management functions as a cohesive unit. This webinar aims to provide participants with invaluable insights and actionable strategies to foster a culture of collaboration, effective communication, and synergy within their management teams.
Attendees will learn the key principles and practices that enable managers from diverse backgrounds and departments to align their goals, work seamlessly together, and drive organizational success. Throughout "Management in Harmony," participants will discover 7 key strategies that focus on the importance of aligning departmental objectives, building strong inter-departmental relationships, and establishing clear communication channels. Whether you're an experienced manager looking to enhance your team's cohesion or a new or aspiring leader seeking to unlock the full potential of your management cadre, this webinar promises to equip you with the tools and knowledge needed to create a management team that harmoniously navigates challenges, maximizes opportunities, and ultimately propels your organization toward its strategic objectives.
Join presenter Kim Garrett, Deputy Director for the Warren-Trumbull County Public Library, for an illuminating session where you'll learn how to orchestrate your management team to perform in perfect harmony, driving excellence and innovation across your organization.
Learning Objectives:
- Learn to Align departmental objectives
- Build strong inter-departmental relationships
- Establish clear communication channels
Kim Garret, Deputy Director for the Warren-Trumbull County Public Library SystemWith a passion for knowledge and a dedication to serving the community, Kim Garrett, Deputy Director for the Warren-Trumbull County Public Library System, brings nearly 15 years of invaluable experience to the table. Having started her career as a youth services librarian, Kim has steadily climbed the ranks, exemplifying unwavering commitment to promoting literacy, fostering a love for learning, and expanding access to resources for all patrons. Her extensive expertise in library management, collection development, and innovative programming has been instrumental in transforming the libraries she has served into vibrant hubs for lifelong learning and cultural enrichment. As a leader in Ohio’s public libraries, Kim continues to champion the role of libraries as vital community assets, shaping the future of our industry and ensuring that libraries remains a beacon of knowledge and enlightenment for years to come.
Location: Online
Via Zoom
Leading Through Transitions
2/14/2024
Change is never easy, but understanding the transition process that leads to adopting a change is a critical skill for library leaders. This session will help you understand the stages of a transition process, where people get stuck (and how to help them if they do!), and how to develop strong team dynamics that support the change. Drawing on the transition theory work of Bruce Feiler, William Bridges, and Susan Bridges, participants will deeply consider the elements of each stage of a transition and how to support themselves, their team, and their colleagues each step of the way, as well as how to head off tension and conflict along the way. While change may never be easy, understanding the transition process that leads to change helps library leaders become more intentional and effective.
Learning Objectives:
Amanda Standerfer’s passion is helping libraries and nonprofit organizations advance so they can create meaningful impact in their communities. Since 2002, Amanda's consulting practice Fast Forward Libraries has worked with libraries and nonprofits on strategic planning, fundraising, organizational development, and capacity building. Amanda has 15 years of experience at various positions in public libraries, most recently as the Director of Community Engagement for The Urbana (IL) Free Library. She also has 7 years of experience working in the philanthropy sector. She has a BA and MA in History from Eastern Illinois University and a MLIS from the University of Illinois at Urbana-Champaign.
Location: Online
Via Zoom
2/14/2024
Change is never easy, but understanding the transition process that leads to adopting a change is a critical skill for library leaders. This session will help you understand the stages of a transition process, where people get stuck (and how to help them if they do!), and how to develop strong team dynamics that support the change. Drawing on the transition theory work of Bruce Feiler, William Bridges, and Susan Bridges, participants will deeply consider the elements of each stage of a transition and how to support themselves, their team, and their colleagues each step of the way, as well as how to head off tension and conflict along the way. While change may never be easy, understanding the transition process that leads to change helps library leaders become more intentional and effective.
Learning Objectives:
- Gain skills to better communicate about change
- Navigate unintended consequences
- Ensure that the change sticks
Amanda Standerfer’s passion is helping libraries and nonprofit organizations advance so they can create meaningful impact in their communities. Since 2002, Amanda's consulting practice Fast Forward Libraries has worked with libraries and nonprofits on strategic planning, fundraising, organizational development, and capacity building. Amanda has 15 years of experience at various positions in public libraries, most recently as the Director of Community Engagement for The Urbana (IL) Free Library. She also has 7 years of experience working in the philanthropy sector. She has a BA and MA in History from Eastern Illinois University and a MLIS from the University of Illinois at Urbana-Champaign.Location: Online
Via Zoom
Leading Through Transitions
2/14/2024
Recorded 2/14/24
Change is never easy, but understanding the transition process that leads to adopting a change is a critical skill for library leaders. This session will help you understand the stages of a transition process, where people get stuck (and how to help them if they do!), and how to develop strong team dynamics that support the change. Drawing on the transition theory work of Bruce Feiler, William Bridges, and Susan Bridges, participants will deeply consider the elements of each stage of a transition and how to support themselves, their team, and their colleagues each step of the way, as well as how to head off tension and conflict along the way. While change may never be easy, understanding the transition process that leads to change helps library leaders become more intentional and effective.
Learning Objectives:
Amanda Standerfer’s passion is helping libraries and nonprofit organizations advance so they can create meaningful impact in their communities. Since 2002, Amanda's consulting practice Fast Forward Libraries has worked with libraries and nonprofits on strategic planning, fundraising, organizational development, and capacity building. Amanda has 15 years of experience at various positions in public libraries, most recently as the Director of Community Engagement for The Urbana (IL) Free Library. She also has 7 years of experience working in the philanthropy sector. She has a BA and MA in History from Eastern Illinois University and a MLIS from the University of Illinois at Urbana-Champaign.
Location: Online
Via Zoom
2/14/2024
Recorded 2/14/24Change is never easy, but understanding the transition process that leads to adopting a change is a critical skill for library leaders. This session will help you understand the stages of a transition process, where people get stuck (and how to help them if they do!), and how to develop strong team dynamics that support the change. Drawing on the transition theory work of Bruce Feiler, William Bridges, and Susan Bridges, participants will deeply consider the elements of each stage of a transition and how to support themselves, their team, and their colleagues each step of the way, as well as how to head off tension and conflict along the way. While change may never be easy, understanding the transition process that leads to change helps library leaders become more intentional and effective.
Learning Objectives:
- Gain skills to better communicate about change
- Navigate unintended consequences
- Ensure that the change sticks
Amanda Standerfer’s passion is helping libraries and nonprofit organizations advance so they can create meaningful impact in their communities. Since 2002, Amanda's consulting practice Fast Forward Libraries has worked with libraries and nonprofits on strategic planning, fundraising, organizational development, and capacity building. Amanda has 15 years of experience at various positions in public libraries, most recently as the Director of Community Engagement for The Urbana (IL) Free Library. She also has 7 years of experience working in the philanthropy sector. She has a BA and MA in History from Eastern Illinois University and a MLIS from the University of Illinois at Urbana-Champaign.Location: Online
Via Zoom
New Supervisors' Academy
2/22/2024
Presenter:
Wendy Bartlett serves as the Collection Development & Acquisitions Manager for Cuyahoga County Public Library, a position she has held since 2009. Before that, Wendy was the branch manager for the Beachwood Branch of CCPL, and before that, the Assistant Director of the Kent Free Library. Wendy was the Regional Manager of the Cleveland-Pittsburgh Borders stories before joining the library world. She also served as a Councilperson for the Village of Lodi, her hometown in her twenties, where she first learned about budgeting for government agencies.
Session 7
Wednesday, August 14, 2024 -Location TBD
9:30 am - 3:30 pm
Presenter:
Colleen Kelly, MATLT, MAED
Colleen spent 28 ½ years working for the Willoughby-Eastlake Public Library in a variety of roles. She started her library career as a part-time circulation clerk, worked as the Head of Circulation at the Eastlake Library, served as the Technology Coordinator for 15 years and ended her career as the first Human Resources Coordinator. Colleen also served as a member of many committees and chaired the Staff Recognition, Staff Development Day and Staff Training committees. Along the way, she helped form the union and served as the Union President for 6 years – negotiating two contracts.
Serving in her many roles at the library gave Colleen a varied experience with the performance evaluation process. She supervised several clerks and computer technicians over the years and used many different types of evaluations. She also served on 2 committees that created the different evaluation forms and processes.
Colleen retired on July 1st of 2021. She spends most days enjoying the company of her 12 grandchildren. She has a passion for training and is working on developing training programs on several topics.
Location: Online and at various libraries
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
2/22/2024
The 2024 NEO-RLS New Supervisors' Academy is looking for new attendees.
Becoming a supervisor adds new and different challenges to your work day regardless of the type or size of library you work in. The Academy's courses will provide you with the skills and confidence you need to handle the many and varied challenges of being a supervisor. Programs will focus on three key areas: leadership, communication and staff development. The Academy is appropriate for new supervisors in multi-type libraries and for those who want a refresher.
Becoming a supervisor adds new and different challenges to your work day regardless of the type or size of library you work in. The Academy's courses will provide you with the skills and confidence you need to handle the many and varied challenges of being a supervisor. Programs will focus on three key areas: leadership, communication and staff development. The Academy is appropriate for new supervisors in multi-type libraries and for those who want a refresher.
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The Academy is a blended course that runs from February through October and consists of 6 in-person workshops and 3 webinars.
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We recommend that you attend the Academy in its entirety in order to maximize your learning.
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Archives of live webinars will be available at your convenience for those attending the Academy in its entirety and experiencing a scheduling conflict.
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Live webinars will be available individually for registration for those NOT attending the Academy in its entirety.
Past participants had this to say:
"This was a great program. I enjoyed meeting everyone who also attended. The conversations and exercises were extremely helpful. My boss has already said he has seen an improvement in my leadership skills thanks to this program."
"I ABSOLUTELY loved this series and think NEO-RLS did an amazing job of offering varied topics that pertain to new supervisors!"
Session 1
Thursday, February 22, 2024 - Twinsburg Public Library
9:30 am - 4:00 pm
It all Starts with Attitude and Knowing Yourself
Being a good supervisor starts with having a great attitude and our series will begin with the opportunity to listen and interact with leaders as they share their experiences regarding the impact of attitude. Be sure to bring your most pressing questions.
The panel will consist of:
Jonathan Harris, Director, Portage County District Library
Carla Sarratt, Director of Libraries, University of Mount Union
Aurora Martinez, Director, Morley Library
Trent Ross, Deputy Director, Rocky River Public Library
Mariana Branch, DIrector, Kingsville Public Library
The afternoon will focus on a Myers Briggs assessment. The Myers-Briggs Type Indicator (MBTI) assessment provides a useful method for understanding people by looking at eight personality preferences that everyone uses at different times. One of the most critical aspects of the MBTI is that it identifies preferences, not abilities or skills. It is designed to bring type awareness to those who might find growth and learning within its ideas. You will have fun exploring and validating your type preferences. The MBTI is the most popular assessment in the world and has been applied as a tool for many years by a variety of users around the globe. This assessment will not only help you to know yourself but give you insights into how your employees work.
Presenter:
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio. For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional. She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges.
For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant. She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries. She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.
Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University. She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.
Session 2
Tuesday, March 19, 2024 - Cuyahoga Falls Library
9:30 am - 4:00 pm
Morning Session: Change Course without Rocking the Boat
As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later. How do you go about addressing something that might have been brewing for a long time without Rocking the Boat? Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.
Presenter:
Cheryl Kuonen, Director, Mentor Public Library
Afternoon Session-Resolving Conflict through Trust and Team Building
Whether you are a new a supervisor or a seasoned manager, this interactive session will help you enhance your skills in managing your team. The discussion will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
Learning Objectives:
"This was a great program. I enjoyed meeting everyone who also attended. The conversations and exercises were extremely helpful. My boss has already said he has seen an improvement in my leadership skills thanks to this program."
"I ABSOLUTELY loved this series and think NEO-RLS did an amazing job of offering varied topics that pertain to new supervisors!"
Session 1
Thursday, February 22, 2024 - Twinsburg Public Library
9:30 am - 4:00 pm
It all Starts with Attitude and Knowing Yourself
Being a good supervisor starts with having a great attitude and our series will begin with the opportunity to listen and interact with leaders as they share their experiences regarding the impact of attitude. Be sure to bring your most pressing questions.
The panel will consist of:
Jonathan Harris, Director, Portage County District Library
Carla Sarratt, Director of Libraries, University of Mount Union
Aurora Martinez, Director, Morley Library
Trent Ross, Deputy Director, Rocky River Public Library
Mariana Branch, DIrector, Kingsville Public Library
The afternoon will focus on a Myers Briggs assessment. The Myers-Briggs Type Indicator (MBTI) assessment provides a useful method for understanding people by looking at eight personality preferences that everyone uses at different times. One of the most critical aspects of the MBTI is that it identifies preferences, not abilities or skills. It is designed to bring type awareness to those who might find growth and learning within its ideas. You will have fun exploring and validating your type preferences. The MBTI is the most popular assessment in the world and has been applied as a tool for many years by a variety of users around the globe. This assessment will not only help you to know yourself but give you insights into how your employees work.
Presenter:
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio. For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional. She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. For over 25 years, Marti has worked with numerous libraries as a speaker, facilitator and strategic planning consultant. She has worked with many of the libraries within the NEO-RLS regional library system as well as facilitating staff days for various public libraries. She presented at the 2013 ALA convention in Chicago, IL and the 2014 PLA convention in Indianapolis, Indiana.
Marti holds a Bachelor’s Degree in Psychology from The University of Steubenville and a Master’s of Education Degree from Kent State University. She is an annual presenter for executive leadership programs such as the John Glenn College of Public Affairs at The Ohio State University in Columbus, Ohio and the Executive Education Program at the University of Notre Dame in South Bend, Indiana.
Session 2
Tuesday, March 19, 2024 - Cuyahoga Falls Library
9:30 am - 4:00 pm
Morning Session: Change Course without Rocking the Boat
As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later. How do you go about addressing something that might have been brewing for a long time without Rocking the Boat? Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.
Presenter:
Cheryl Kuonen, Director, Mentor Public LibraryAfternoon Session-Resolving Conflict through Trust and Team Building
Whether you are a new a supervisor or a seasoned manager, this interactive session will help you enhance your skills in managing your team. The discussion will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
Learning Objectives:
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Learn how to create and build a cohesive team
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Learn the dos and don’ts of creating and maintaining trust
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Learn a step-by-step process for having difficult conversations
Presenter:
Taurean J. Johnson (who also goes by TJ) serves as a Commissioner with the Federal Mediation and Conciliation Service (FMCS). In his capacity as Commissioner, Mr. Johnson works with parties in the private, public and federal sectors, mediating collective bargaining agreements, grievances, and employment disputes. In addition to his mediation work, Mr. Johnson frequently delivers training programs to labor and management groups. Taurean attended the University of Cincinnati (UC) earning dual degrees in Political Science and African American Studies.
Session 3
Tuesday, Apri 16, 2024 - Bainbridge Branch, Geauga County Public Library
9:30 am - 4:00 pm
Leading with Assurance: Decision-Making and Effective Supervision
This workshop is designed for library supervisors seeking to enhance their leadership skills, focusing on confident decision-making and effective supervision strategies. Participants will engage in interactive discussions, real-life scenarios, and collaborative activities to strengthen their ability to navigate challenges, set strategic goals, and cultivate accountability within their teams.
Learning Objectives:
Taurean J. Johnson (who also goes by TJ) serves as a Commissioner with the Federal Mediation and Conciliation Service (FMCS). In his capacity as Commissioner, Mr. Johnson works with parties in the private, public and federal sectors, mediating collective bargaining agreements, grievances, and employment disputes. In addition to his mediation work, Mr. Johnson frequently delivers training programs to labor and management groups. Taurean attended the University of Cincinnati (UC) earning dual degrees in Political Science and African American Studies.Session 3
Tuesday, Apri 16, 2024 - Bainbridge Branch, Geauga County Public Library
9:30 am - 4:00 pm
Leading with Assurance: Decision-Making and Effective Supervision
This workshop is designed for library supervisors seeking to enhance their leadership skills, focusing on confident decision-making and effective supervision strategies. Participants will engage in interactive discussions, real-life scenarios, and collaborative activities to strengthen their ability to navigate challenges, set strategic goals, and cultivate accountability within their teams.
Learning Objectives:
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Gain the confidence needed to lead proactively and make informed decisions.
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Analyze potential scenarios, responses, and outcomes encountered in a supervisory role.
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Participate in group activities and engage with peers to collaboratively explore and share insights, offer mutual support, and exchange best practices.
Presenter:
Ragan Snead, Executive Director, Northeast Ohio Regional Library System, has 12 years of experience in public and academic libraries. She has a passion for staff development and helping library staff reach their full potential. In addition to her work in various areas of librarianship, Ragan has experience in management, community outreach, and strategic planning. She received her MLIS from Kent State University and her MBA from Lake Erie College.
Session 4
Thursday, May 2, 2024 at 10:00 am - 11:00 am From Your Desktop
Time Management Yours and Theirs
Time management is one of the most important skills that any manager/supervisor should have. Understanding, implementing and following effective time management practices will help you accomplish more.
Learning objectives:
Ragan Snead, Executive Director, Northeast Ohio Regional Library System, has 12 years of experience in public and academic libraries. She has a passion for staff development and helping library staff reach their full potential. In addition to her work in various areas of librarianship, Ragan has experience in management, community outreach, and strategic planning. She received her MLIS from Kent State University and her MBA from Lake Erie College. Session 4
Thursday, May 2, 2024 at 10:00 am - 11:00 am From Your Desktop
Time Management Yours and Theirs
Time management is one of the most important skills that any manager/supervisor should have. Understanding, implementing and following effective time management practices will help you accomplish more.
Learning objectives:
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Valuing your own time
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Setting realistic priorities
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Delegating tasks effectively
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Recognizing and avoiding time wasters
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Taking Action
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Practical Tools
Presenter:
Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 11 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organizations and co-chairs PLA’s Membership Advisory Group. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.
Session 5
Tuesday, June 11, 2024 -- Twinsburg Public Library
9:30 am - 4:00 pm
Morning Session
HR Stuff Every New Supervisor Should Know: Having a Solid Legal Foundation
Learning Objectives:
Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 11 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on ALA Council, ALA’s Committee on Organizations and co-chairs PLA’s Membership Advisory Group. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.Session 5
Tuesday, June 11, 2024 -- Twinsburg Public Library
9:30 am - 4:00 pm
Morning Session
HR Stuff Every New Supervisor Should Know: Having a Solid Legal Foundation
Learning Objectives:
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Understanding the relevant legal landscape as related to leading and supervising employees;
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Recognizing inappropriate workplace behavior (e.g., misconduct, job performance deficiencies, harassment, tardiness and attendance);
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Knowing how to respond lawfully and effectively to inappropriate behaviors in the workplace
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Development of effective leadership and employee relations skills, particularly for new supervisors and those who have been promoted from within;
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Considering effective performance management and corrective action techniques.
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Developing effective documentation
Presenter:
Jim P. Wilkins, Shareholder, OSBA Certified Specialist in Labor & Employment Law, Kastner Westman & Wilkins, LLC
Jim began his law career more than thirty years ago when labor law – dealing with unions -- was in full bloom, and employment law was still emerging. As a result, he has a depth and breadth of experience in labor law that many younger lawyers won’t have because of the decline in the unionized segment of the American workforce.
Throughout his career, he has devoted significant time to representing and counseling employers on union relations matters, including collective bargaining negotiations, arbitration proceedings, and maintaining non-union status. He has negotiated countless labor contracts in both the private and public sectors, both blue collar and white collar. He regularly represents employers before the National Labor Relations Board and Ohio’s State Employment Relations Board in representation and unfair labor practice proceedings.
At the same time, Jim is as much an employment lawyer as he is a labor lawyer. He has been around from the outset of such landmark legislation as the ADA and FMLA. Both have a tremendous impact on the day-to-day advice he provides to employers who look to him to keep them out of trouble. When discrimination claims arise, Jim represents employers in state and federal courts and before the EEOC and state fair employment practice agencies. Jim also assists employers who have federal contracts with their affirmative action obligations, including the preparation of affirmative action plans.
Afternoon Session:
Interviewing Techniques for New Supervisors
Hiring great employees is critical to an organization's success and makes life easier for everyone. The key to hiring the right person starts with the application and interview process. You will learn how to create an interview plan, how to construct appropriate interview questions that provide the information you need, and how to avoid common interview mistakes. In addition, we will cover what is and isn't legal to ask a candidate and how to evaluate the information you have received in order to make the best decision.
Jim P. Wilkins, Shareholder, OSBA Certified Specialist in Labor & Employment Law, Kastner Westman & Wilkins, LLCJim began his law career more than thirty years ago when labor law – dealing with unions -- was in full bloom, and employment law was still emerging. As a result, he has a depth and breadth of experience in labor law that many younger lawyers won’t have because of the decline in the unionized segment of the American workforce.
Throughout his career, he has devoted significant time to representing and counseling employers on union relations matters, including collective bargaining negotiations, arbitration proceedings, and maintaining non-union status. He has negotiated countless labor contracts in both the private and public sectors, both blue collar and white collar. He regularly represents employers before the National Labor Relations Board and Ohio’s State Employment Relations Board in representation and unfair labor practice proceedings.
At the same time, Jim is as much an employment lawyer as he is a labor lawyer. He has been around from the outset of such landmark legislation as the ADA and FMLA. Both have a tremendous impact on the day-to-day advice he provides to employers who look to him to keep them out of trouble. When discrimination claims arise, Jim represents employers in state and federal courts and before the EEOC and state fair employment practice agencies. Jim also assists employers who have federal contracts with their affirmative action obligations, including the preparation of affirmative action plans.
Afternoon Session:
Interviewing Techniques for New Supervisors
Hiring great employees is critical to an organization's success and makes life easier for everyone. The key to hiring the right person starts with the application and interview process. You will learn how to create an interview plan, how to construct appropriate interview questions that provide the information you need, and how to avoid common interview mistakes. In addition, we will cover what is and isn't legal to ask a candidate and how to evaluate the information you have received in order to make the best decision.
Learning Objectives:
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Learn how to present the current open position
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Develop a workable hiring strategy
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Understand how to determine which candidates to interview
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Practice steps and techniques to use in a behavioral based interview
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Recognize how to use silence effectively when interviewing.
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Learn how to uncover past personal and work behaviors.
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Utilize examples of past behaviors to predict future performance.
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Understand the importance and how to welcome newly hired employees
Presenter:
Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built a robust leadership training curriculum to serve her clients. Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.
Session 6
Wednesday, July 17, 2024 at 10 am - 11 am From Your Desktop
Practical Budget Management: How to Avoid Disaster, Make Smart Moves, Report Responsibly, and Stress Less About your Budget!
Whether you’re a newly minted library staffer responsible for the budget for Summer Reading, a Director concerned with making the most of your budget, or have budgeting responsibilities somewhere in-between, budgeting can be intimidating. Join Wendy Bartlett, Collection Development & Acquisitions Manager for Cuyahoga County Public Library, and learn basic budgeting do’s and don’ts, how to be ready for unexpected decreases in funding, how to cope if you mess up, and how to educate yourself about the bigger budgeting picture. You’ll leave with practical ideas (and tools!) that will make working with the budget a pleasure rather than a chore.
Learning Objectives:
Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built a robust leadership training curriculum to serve her clients. Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.Session 6
Wednesday, July 17, 2024 at 10 am - 11 am From Your Desktop
Practical Budget Management: How to Avoid Disaster, Make Smart Moves, Report Responsibly, and Stress Less About your Budget!
Whether you’re a newly minted library staffer responsible for the budget for Summer Reading, a Director concerned with making the most of your budget, or have budgeting responsibilities somewhere in-between, budgeting can be intimidating. Join Wendy Bartlett, Collection Development & Acquisitions Manager for Cuyahoga County Public Library, and learn basic budgeting do’s and don’ts, how to be ready for unexpected decreases in funding, how to cope if you mess up, and how to educate yourself about the bigger budgeting picture. You’ll leave with practical ideas (and tools!) that will make working with the budget a pleasure rather than a chore.
Learning Objectives:
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Basic budgeting do’s and don’ts
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Prepare for the unexpected
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How to handle a mistake
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Understanding the bigger budgeting picture
Presenter:
Wendy Bartlett serves as the Collection Development & Acquisitions Manager for Cuyahoga County Public Library, a position she has held since 2009. Before that, Wendy was the branch manager for the Beachwood Branch of CCPL, and before that, the Assistant Director of the Kent Free Library. Wendy was the Regional Manager of the Cleveland-Pittsburgh Borders stories before joining the library world. She also served as a Councilperson for the Village of Lodi, her hometown in her twenties, where she first learned about budgeting for government agencies.Session 7
Wednesday, August 14, 2024 -Location TBD
9:30 am - 3:30 pm
Setting Performance Goals and Evaluations
In the morning session we will learn about setting performance goals, monitoring performance, and conducting periodic evaluations - all critical job skills for all supervisors. We will utilize real-life scenarios through group activities to reinforce these skills.
In the morning session we will learn about setting performance goals, monitoring performance, and conducting periodic evaluations - all critical job skills for all supervisors. We will utilize real-life scenarios through group activities to reinforce these skills.
Performance Planning
The afternoon session will focus on professional language to use in writing the evaluation that will provide clear, empowering conversations with employees. Scenario-based group learning will also be used in this session. Handouts will give those in attendance useful takeaways to assist in all aspects of the performance process.
The afternoon session will focus on professional language to use in writing the evaluation that will provide clear, empowering conversations with employees. Scenario-based group learning will also be used in this session. Handouts will give those in attendance useful takeaways to assist in all aspects of the performance process.
Presenter:
Colleen Kelly, MATLT, MAEDColleen spent 28 ½ years working for the Willoughby-Eastlake Public Library in a variety of roles. She started her library career as a part-time circulation clerk, worked as the Head of Circulation at the Eastlake Library, served as the Technology Coordinator for 15 years and ended her career as the first Human Resources Coordinator. Colleen also served as a member of many committees and chaired the Staff Recognition, Staff Development Day and Staff Training committees. Along the way, she helped form the union and served as the Union President for 6 years – negotiating two contracts.
Serving in her many roles at the library gave Colleen a varied experience with the performance evaluation process. She supervised several clerks and computer technicians over the years and used many different types of evaluations. She also served on 2 committees that created the different evaluation forms and processes.
Colleen retired on July 1st of 2021. She spends most days enjoying the company of her 12 grandchildren. She has a passion for training and is working on developing training programs on several topics.
Session 8
Wednesday, September 4, 2024 -at 10 am - 11 am From Your Desktop
Prioritizing Self-Care
In our roles as supervisors and leaders, the importance of self-care is often acknowledged but frequently overlooked. Our attention is dedicated to managing our organizations, supporting our employees, and achieving our objectives. Neglecting personal well-being can detrimentally impact our teams, whereas embracing a regimen of healthy self-care can significantly enhance both our effectiveness and that of our employees. Recognizing the importance of self-care is a key characteristic of effective leaders. This session will guide you in identifying when to shift your focus inward and provide essential insights into the questions to ask to begin prioritizing self-care.
Wednesday, September 4, 2024 -at 10 am - 11 am From Your Desktop
Prioritizing Self-Care
In our roles as supervisors and leaders, the importance of self-care is often acknowledged but frequently overlooked. Our attention is dedicated to managing our organizations, supporting our employees, and achieving our objectives. Neglecting personal well-being can detrimentally impact our teams, whereas embracing a regimen of healthy self-care can significantly enhance both our effectiveness and that of our employees. Recognizing the importance of self-care is a key characteristic of effective leaders. This session will guide you in identifying when to shift your focus inward and provide essential insights into the questions to ask to begin prioritizing self-care.
Presenter:
Ragan Snead, Executive Director, Northeast Ohio Regional Library System
Final Session - Thursday, October 3, 2024 at a Location TBD
9:30 am - 3:30 pm
Morning Session
Boosting Your Leadership Self Confidence
This workshop offers positive actions leaders must take to help break free from stress, perfectionism and self-doubt so they can find the confidence to work and lead effectively.
Learning Objectives:
Ragan Snead, Executive Director, Northeast Ohio Regional Library SystemFinal Session - Thursday, October 3, 2024 at a Location TBD
9:30 am - 3:30 pm
Morning Session
Boosting Your Leadership Self Confidence
This workshop offers positive actions leaders must take to help break free from stress, perfectionism and self-doubt so they can find the confidence to work and lead effectively.
Learning Objectives:
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Achieve confidence and break free from self-doubt
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Find your voice to speak and act with assertiveness
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Build resilience and bounce back from setbacks
Presenter:
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio. For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional. She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges.
Afternoon Session
We will conclude the academy with the return of first day panel of speakers with time to network and get those final questions answered.
Marti Peden is the owner and principal of Peden & Associates, a training and consulting company based in Akron, Ohio. For more than 30 years, she has been a trainer, facilitator, speaker and organizational development professional. She specializes in conflict resolution, managing change, strategic planning, team building and positive approaches to life’s challenges. Afternoon Session
We will conclude the academy with the return of first day panel of speakers with time to network and get those final questions answered.
Location: Online and at various libraries
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
Patron Point Training
4/11/2024
This hour long session will cover all of the primary features of Patron Point's software, including the email builder, segments, campaigns, and reports.
Learning Objectives:
Brenna Hill is the Training and Instructional Design Manager for Patron Point and has been with the company since 2022.
Location: Online via Zoom
4/11/2024
This hour long session will cover all of the primary features of Patron Point's software, including the email builder, segments, campaigns, and reports.
Learning Objectives:
- Create and send an email in Patron Point
- Build patron segments
- Put together a simple Patron Point campaign
Brenna Hill is the Training and Instructional Design Manager for Patron Point and has been with the company since 2022.Location: Online via Zoom
Patron Point Training
4/11/2024
Recorded 4/11/24
This hour long session will cover all of the primary features of Patron Point's software, including the email builder, segments, campaigns, and reports.
Learning Objectives:
Brenna Hill is the Training and Instructional Design Manager for Patron Point and has been with the company since 2022.
Location: Online via Zoom
4/11/2024
Recorded 4/11/24This hour long session will cover all of the primary features of Patron Point's software, including the email builder, segments, campaigns, and reports.
Learning Objectives:
- Create and send an email in Patron Point
- Build patron segments
- Put together a simple Patron Point campaign
Brenna Hill is the Training and Instructional Design Manager for Patron Point and has been with the company since 2022.Location: Online via Zoom
Using Words to Invite: Crafting Great Program Descriptions
5/1/2024
What makes a strong program description? In this session, you will learn the importance of great program titles and descriptions, and how to write them for audiences of all ages and interests. Master the art of clear, concise, and compelling program descriptions that will engage your community. We will discuss techniques to highlight your library's programs, empowering you to attract and retain participants.
Learning Objectives:
Heather Feenaughty is the PR/Marketing Manager at Westlake Porter Public Library. Heather brings over 14 years' experience in marketing and public relations. She served as a Public Affairs Broadcast Journalist in the U.S. Army for five years and spent seven years at Case Western Reserve University’s Undergraduate Admissions marketing team. Heather has been in the library world for 2 years and plans to add many more. Heather has yet to receive the prestigious Cannes Lions Award for Creative Effectiveness but is a five-time local scarecrow contest winner (should be six), won a Rosette at the Cuyahoga County Fair in the crochet division, and spear-headed WPPL’s Westlake in Bloom third place win.
Location: Online via Zoom
5/1/2024
What makes a strong program description? In this session, you will learn the importance of great program titles and descriptions, and how to write them for audiences of all ages and interests. Master the art of clear, concise, and compelling program descriptions that will engage your community. We will discuss techniques to highlight your library's programs, empowering you to attract and retain participants.
Learning Objectives:
- How to title your programs
- Write clear, engaging program descriptions
- How to write for different audiences and mediums
Heather Feenaughty is the PR/Marketing Manager at Westlake Porter Public Library. Heather brings over 14 years' experience in marketing and public relations. She served as a Public Affairs Broadcast Journalist in the U.S. Army for five years and spent seven years at Case Western Reserve University’s Undergraduate Admissions marketing team. Heather has been in the library world for 2 years and plans to add many more. Heather has yet to receive the prestigious Cannes Lions Award for Creative Effectiveness but is a five-time local scarecrow contest winner (should be six), won a Rosette at the Cuyahoga County Fair in the crochet division, and spear-headed WPPL’s Westlake in Bloom third place win.Location: Online via Zoom
Using Words to Invite: Crafting Great Program Descriptions
5/1/2024
Recorded 5/1/24
What makes a strong program description? In this session, you will learn the importance of great program titles and descriptions, and how to write them for audiences of all ages and interests. Master the art of clear, concise, and compelling program descriptions that will engage your community. We will discuss techniques to highlight your library's programs, empowering you to attract and retain participants.
Learning Objectives:
Heather Feenaughty is the PR/Marketing Manager at Westlake Porter Public Library. Heather brings over 14 years' experience in marketing and public relations. She served as a Public Affairs Broadcast Journalist in the U.S. Army for five years and spent seven years at Case Western Reserve University’s Undergraduate Admissions marketing team. Heather has been in the library world for 2 years and plans to add many more. Heather has yet to receive the prestigious Cannes Lions Award for Creative Effectiveness but is a five-time local scarecrow contest winner (should be six), won a Rosette at the Cuyahoga County Fair in the crochet division, and spear-headed WPPL’s Westlake in Bloom third place win.
Location: Online via Zoom
5/1/2024
Recorded 5/1/24What makes a strong program description? In this session, you will learn the importance of great program titles and descriptions, and how to write them for audiences of all ages and interests. Master the art of clear, concise, and compelling program descriptions that will engage your community. We will discuss techniques to highlight your library's programs, empowering you to attract and retain participants.
Learning Objectives:
- How to title your programs
- Write clear, engaging program descriptions
- How to write for different audiences and mediums
Heather Feenaughty is the PR/Marketing Manager at Westlake Porter Public Library. Heather brings over 14 years' experience in marketing and public relations. She served as a Public Affairs Broadcast Journalist in the U.S. Army for five years and spent seven years at Case Western Reserve University’s Undergraduate Admissions marketing team. Heather has been in the library world for 2 years and plans to add many more. Heather has yet to receive the prestigious Cannes Lions Award for Creative Effectiveness but is a five-time local scarecrow contest winner (should be six), won a Rosette at the Cuyahoga County Fair in the crochet division, and spear-headed WPPL’s Westlake in Bloom third place win.Location: Online via Zoom
Challenging Employee Conversations Without Fear
5/16/2024
You’re a manager or supervisor with an employee who is missing the mark. It’s your job to help them improve – but how do you approach that tough conversation? This webinar is designed to help you take the fear out of challenging interactions like performance improvement, discipline, and even termination. By preparing now, you can spend that challenging conversation focused on supporting your employee.
Learning Objectives:
Dr. Audrey Barbakoff is the CEO of Co/Lab Capacity, which helps libraries grow and develop through community-centered consulting. She brings more than a decade of experience in public library leadership and innovation rooted in community engagement. In addition to her MLIS she holds a doctorate in organizational change and leadership; her research focused on building capacity for equity, diversity, and inclusion in public libraries through community-led planning. Her contributions have been recognized by Library Journal Mover & Shakers, Urban Libraries Council Top Innovators, the Kitsap Peninsula Business Journal “20 Under 40” and the Freedom to Read Foundation.
Location: Online
Via Zoom
5/16/2024
You’re a manager or supervisor with an employee who is missing the mark. It’s your job to help them improve – but how do you approach that tough conversation? This webinar is designed to help you take the fear out of challenging interactions like performance improvement, discipline, and even termination. By preparing now, you can spend that challenging conversation focused on supporting your employee.
Learning Objectives:
- How to think about and prepare for challenging conversations in a way that feels constructive and authentic
- The manager's role in providing difficult feedback or news
- How to share negative feedback in a way that people can hear
Dr. Audrey Barbakoff is the CEO of Co/Lab Capacity, which helps libraries grow and develop through community-centered consulting. She brings more than a decade of experience in public library leadership and innovation rooted in community engagement. In addition to her MLIS she holds a doctorate in organizational change and leadership; her research focused on building capacity for equity, diversity, and inclusion in public libraries through community-led planning. Her contributions have been recognized by Library Journal Mover & Shakers, Urban Libraries Council Top Innovators, the Kitsap Peninsula Business Journal “20 Under 40” and the Freedom to Read Foundation.Location: Online
Via Zoom
Challenging Employee Conversations Without Fear
5/16/2024
Recorded 5/16/24
You’re a manager or supervisor with an employee who is missing the mark. It’s your job to help them improve – but how do you approach that tough conversation? This webinar is designed to help you take the fear out of challenging interactions like performance improvement, discipline, and even termination. By preparing now, you can spend that challenging conversation focused on supporting your employee.
Learning Objectives:
Dr. Audrey Barbakoff is the CEO of Co/Lab Capacity, which helps libraries grow and develop through community-centered consulting. She brings more than a decade of experience in public library leadership and innovation rooted in community engagement. In addition to her MLIS she holds a doctorate in organizational change and leadership; her research focused on building capacity for equity, diversity, and inclusion in public libraries through community-led planning. Her contributions have been recognized by Library Journal Mover & Shakers, Urban Libraries Council Top Innovators, the Kitsap Peninsula Business Journal “20 Under 40” and the Freedom to Read Foundation.
Location: Online
Via Zoom
5/16/2024
Recorded 5/16/24You’re a manager or supervisor with an employee who is missing the mark. It’s your job to help them improve – but how do you approach that tough conversation? This webinar is designed to help you take the fear out of challenging interactions like performance improvement, discipline, and even termination. By preparing now, you can spend that challenging conversation focused on supporting your employee.
Learning Objectives:
- How to think about and prepare for challenging conversations in a way that feels constructive and authentic
- The manager's role in providing difficult feedback or news
- How to share negative feedback in a way that people can hear
Dr. Audrey Barbakoff is the CEO of Co/Lab Capacity, which helps libraries grow and develop through community-centered consulting. She brings more than a decade of experience in public library leadership and innovation rooted in community engagement. In addition to her MLIS she holds a doctorate in organizational change and leadership; her research focused on building capacity for equity, diversity, and inclusion in public libraries through community-led planning. Her contributions have been recognized by Library Journal Mover & Shakers, Urban Libraries Council Top Innovators, the Kitsap Peninsula Business Journal “20 Under 40” and the Freedom to Read Foundation.Location: Online
Via Zoom
2024 Directors' Retreat: Fostering a Thriving Work Culture
5/23/2024 - 5/24/2024
We are excited to announce the 2024 Directors' Retreat: Fostering a Thriving Work Culture. We will be returning to the Punderson Manor Lodge & Conference Center this year. The retreat will kick off with a light breakfast on Thursday, May 23rd at 9:00 a.m. - the perfect time to catch up with your peers. The workshop will begin at 10 a.m. starting with Leading through Low-Morale Experiences: Recognizing Outcomes & Engaging Countermeasures. The afternoon will focus on How to Talk so your Board will Listen: Education, Communication, and Transformation. We will conclude the first day at 4:00 p.m. Dinner will be at 6:00 p.m. with the tradition of rich conversations to follow. The second day will start with breakfast at 8:00 a.m. followed by a program on Creating a Compassionate Workplace. We will conclude at noon with a quick lunch.
Thursday Morning, May 23rd:
Leading through Low-Morale Experiences: Recognizing Outcomes & Engaging Countermeasures
Low morale is detrimental to the health and well-being of employees, library organizations, and the communities they serve. Kaetrena Davis Kendrick has conducted extensive research on low-morale experiences in libraries, identifying various workplace behaviors, factors and events that can lead to employee disengagement, and revealing the systems and structures that enable organizational or interpersonal dysfunction or compromise how people lead. Join Kaetrena and Sunnie Scarpa, Library Director, to learn more about this important research and leave with actionable ideas that signal incremental systemic changes that will support a healthier work environment for all staff. The presenters will highlight established and emerging countermeasures for library workers, including promoting work-life balance, encouraging candid communication, and cultivating a supportive workplace culture that allows all employees to thrive. Brief pre-work is required for this event.
Presenters:
Kaetrena Davis Kendrick, MSLS earned her MSLS from the historic Clark Atlanta University School of Library and Information Studies. Her research interests include professionalism, ethics, racial and ethnic diversity in the LIS field, and the role of communities of practice in practical academic librarianship. She is co-editor of The Small and Rural Academic Library: Leveraging Resources and Overcoming Limitations (ACRL 2016) and author of two annotated bibliographies. In her daily and long-term work, Kendrick has transformed library programs, services, and culture via creativity, leadership, and advocacy. She is committed to centering well-being, creativity, and empathy in the workplace and promoting career clarity and rejuvenation to workers. In 2019, Kendrick was named the Association of College and Research Libraries Academic/Research Librarian of the Year. Learn more about her mission, coaching, and consultative services.
Sunnie Scarpa is the Director of the Wallingford Public Library, a vibrant library located in central Connecticut. She began her career as a Teen Librarian at the New Haven Free Public Library before serving as Head of Children's Services at the Wallingford Public Library for six years. She left in 2019 to accept her first Director role at the E.C. Scranton Memorial Library in Madison, CT, but was very pleased to return to lead her hometown library in 2023. Scarpa is passionate about the library field and loves to read/listen/talk and coach people on career advancement, management, and leadership topics.
Afternoon Session:
How to Talk so your Board will Listen: Education, communication, and transformation
Communication is the key to all relationships and your relationship with your Board of Managers is no exception. Join Sunnie Scarpa, Director of the Wallingford Public Library in CT, to discuss tips and tricks for defining and strengthening your connection with your Board through education and communication. This session will include time for facilitated discussion and structured group work with your fellow library leaders.
Presenter:
Sunnie Scarpa is the Director of the Wallingford Public Library
Friday, May 24th:
Creating a Compassionate Workplace
Compassion for yourself, staff, and patrons affects morale, productivity, finances, and satisfaction. Libraries are inherently caring communities and compassion can develop a space of psychological safety as well as mitigate compassion fatigue. Creating a compassionate workplace doesn’t have to be complicated or time consuming but may require a slight shift in focus.
In this interactive and reflective program, discover the science around compassion and simple techniques for cultivating compassion for yourself, others, and as a work culture.
Laura Greco is a certified wellness coach, author, and speaker/trainer with a 20+ year background in nursing who helps professionals eliminate burnout, manage stress, create life balance, and rekindle their sense of purpose and joy. She believes that self-care (body, mind, and spirit) is the basis for well-being and that we all have the capacity to make positive lifestyle changes. Her books include Wellness Made Simple, and Wellness Made Simple-for Residents. For more information please visit her website
www.YouBloomWellness.com .
Laura has a BSN (University of Michigan), Master in Adult Education (Penn State), trainings from HeartMath and the Mass General Benson Henry Mind Body Institute, and certifications in wellness coaching from both Wellcoaches and Center for Credentialing and Education.
Location: Punderson Manor Lodge & Conference Center
11755 Kinsman Road
Newbury, OH 44065
There are currently 16 spots remaining out of 36
5/23/2024 - 5/24/2024
We are excited to announce the 2024 Directors' Retreat: Fostering a Thriving Work Culture. We will be returning to the Punderson Manor Lodge & Conference Center this year. The retreat will kick off with a light breakfast on Thursday, May 23rd at 9:00 a.m. - the perfect time to catch up with your peers. The workshop will begin at 10 a.m. starting with Leading through Low-Morale Experiences: Recognizing Outcomes & Engaging Countermeasures. The afternoon will focus on How to Talk so your Board will Listen: Education, Communication, and Transformation. We will conclude the first day at 4:00 p.m. Dinner will be at 6:00 p.m. with the tradition of rich conversations to follow. The second day will start with breakfast at 8:00 a.m. followed by a program on Creating a Compassionate Workplace. We will conclude at noon with a quick lunch.
Thursday Morning, May 23rd:
Leading through Low-Morale Experiences: Recognizing Outcomes & Engaging Countermeasures
Low morale is detrimental to the health and well-being of employees, library organizations, and the communities they serve. Kaetrena Davis Kendrick has conducted extensive research on low-morale experiences in libraries, identifying various workplace behaviors, factors and events that can lead to employee disengagement, and revealing the systems and structures that enable organizational or interpersonal dysfunction or compromise how people lead. Join Kaetrena and Sunnie Scarpa, Library Director, to learn more about this important research and leave with actionable ideas that signal incremental systemic changes that will support a healthier work environment for all staff. The presenters will highlight established and emerging countermeasures for library workers, including promoting work-life balance, encouraging candid communication, and cultivating a supportive workplace culture that allows all employees to thrive. Brief pre-work is required for this event.
Presenters:
Kaetrena Davis Kendrick, MSLS earned her MSLS from the historic Clark Atlanta University School of Library and Information Studies. Her research interests include professionalism, ethics, racial and ethnic diversity in the LIS field, and the role of communities of practice in practical academic librarianship. She is co-editor of The Small and Rural Academic Library: Leveraging Resources and Overcoming Limitations (ACRL 2016) and author of two annotated bibliographies. In her daily and long-term work, Kendrick has transformed library programs, services, and culture via creativity, leadership, and advocacy. She is committed to centering well-being, creativity, and empathy in the workplace and promoting career clarity and rejuvenation to workers. In 2019, Kendrick was named the Association of College and Research Libraries Academic/Research Librarian of the Year. Learn more about her mission, coaching, and consultative services.Sunnie Scarpa is the Director of the Wallingford Public Library, a vibrant library located in central Connecticut. She began her career as a Teen Librarian at the New Haven Free Public Library before serving as Head of Children's Services at the Wallingford Public Library for six years. She left in 2019 to accept her first Director role at the E.C. Scranton Memorial Library in Madison, CT, but was very pleased to return to lead her hometown library in 2023. Scarpa is passionate about the library field and loves to read/listen/talk and coach people on career advancement, management, and leadership topics.Afternoon Session:
How to Talk so your Board will Listen: Education, communication, and transformation
Communication is the key to all relationships and your relationship with your Board of Managers is no exception. Join Sunnie Scarpa, Director of the Wallingford Public Library in CT, to discuss tips and tricks for defining and strengthening your connection with your Board through education and communication. This session will include time for facilitated discussion and structured group work with your fellow library leaders.
Presenter:
Sunnie Scarpa is the Director of the Wallingford Public Library
Friday, May 24th:
Creating a Compassionate Workplace
Compassion for yourself, staff, and patrons affects morale, productivity, finances, and satisfaction. Libraries are inherently caring communities and compassion can develop a space of psychological safety as well as mitigate compassion fatigue. Creating a compassionate workplace doesn’t have to be complicated or time consuming but may require a slight shift in focus.
In this interactive and reflective program, discover the science around compassion and simple techniques for cultivating compassion for yourself, others, and as a work culture.
- differentiate how compassion differs from pity, sympathy, and empathy
- connect how your self-care affects compassion
- design 2 strategies to boost compassion in your library
Laura Greco is a certified wellness coach, author, and speaker/trainer with a 20+ year background in nursing who helps professionals eliminate burnout, manage stress, create life balance, and rekindle their sense of purpose and joy. She believes that self-care (body, mind, and spirit) is the basis for well-being and that we all have the capacity to make positive lifestyle changes. Her books include Wellness Made Simple, and Wellness Made Simple-for Residents. For more information please visit her websitewww.YouBloomWellness.com .
Laura has a BSN (University of Michigan), Master in Adult Education (Penn State), trainings from HeartMath and the Mass General Benson Henry Mind Body Institute, and certifications in wellness coaching from both Wellcoaches and Center for Credentialing and Education.
Location: Punderson Manor Lodge & Conference Center
11755 Kinsman Road
Newbury, OH 44065
There are currently 16 spots remaining out of 36
Empathic Design: Center Your Library with Empathy, Compassion, and Purpose
7/10/2024
Jennifer Blair is the Head of User Services and Assistant Professor at Azusa Pacific University. Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and computer literacy. Jennifer holds a B.A. in Graphic Design, a M.A in Education with an emphasis in Educational Multimedia, and a M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for students.
Location: Online via Zoom
7/10/2024
Empathic design, often referred to as empathetic design, takes a user-centered approach with empathy and compassion towards your user. Through observation and listening, empathic design calls libraries to analyze and apply what users need with empathy and purpose. Through visualization and creativity, you will develop knowledge and skills to identify critical needs of your library. Counter to individualistic ideals and gratifications, you will learn the importance of seeing the library through the eyes of others with compassion and grace, putting aside preconceived notions to establish a library that seeks solutions to the problems of the people they serve.
Learning Objectives:
- Learn empathy skills and translate it to empathic design.
- Find deeper meaning to people’s needs through observation and motivations.
- Discover and identify behavior to influence problems and solutions.
- Develop creativity and practical application in empathic design.
Jennifer Blair is the Head of User Services and Assistant Professor at Azusa Pacific University. Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and computer literacy. Jennifer holds a B.A. in Graphic Design, a M.A in Education with an emphasis in Educational Multimedia, and a M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for students.
Location: Online via Zoom
Empathic Design: Center Your Library with Empathy, Compassion, and Purpose
7/10/2024
Jennifer Blair is the Head of User Services and Assistant Professor at Azusa Pacific University. Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and computer literacy. Jennifer holds a B.A. in Graphic Design, a M.A in Education with an emphasis in Educational Multimedia, and a M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for students.
Location: Online via Zoom
7/10/2024
Recorded 7/10/24
Empathic design, often referred to as empathetic design, takes a user-centered approach with empathy and compassion towards your user. Through observation and listening, empathic design calls libraries to analyze and apply what users need with empathy and purpose. Through visualization and creativity, you will develop knowledge and skills to identify critical needs of your library. Counter to individualistic ideals and gratifications, you will learn the importance of seeing the library through the eyes of others with compassion and grace, putting aside preconceived notions to establish a library that seeks solutions to the problems of the people they serve.
Learning Objectives:
- Learn empathy skills and translate it to empathic design.
- Find deeper meaning to people’s needs through observation and motivations.
- Discover and identify behavior to influence problems and solutions.
- Develop creativity and practical application in empathic design.
Jennifer Blair is the Head of User Services and Assistant Professor at Azusa Pacific University. Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and computer literacy. Jennifer holds a B.A. in Graphic Design, a M.A in Education with an emphasis in Educational Multimedia, and a M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for students.
Location: Online via Zoom
Employee Resource Groups and Why They Matter
7/18/2024
Employee Resource Groups (ERGs) offer staff a way to connect with other staff members across their organization that share similar identities, backgrounds, or life experiences. Not only can ERGs provide support and resources to their members, they can serve as a collective voice to communicate changes or areas that need additional support within the organization. This webinar will discuss building an ERG that aligns with the goals of the organization and supports staff both in the group and in the organization.
Presenter:
Kristy Lorenz is an Information Services Specialist for Columbus Metropolitan Library. She has been with the organization since 2016, working primarily in the public services department. She was on temporary assignment in Marketing & Communications for 2 years and during that time she was responsible for planning and coordinating large events and campaigns that take place at Main Library and across the 22 branch locations. In 2020, Columbus Metropolitan Library began creating the infrastructure for employee resource groups. Kristy is one of the founding members of the Working Caregivers Employee Resource Group.
Location: Online via Zoom
7/18/2024
Employee Resource Groups (ERGs) offer staff a way to connect with other staff members across their organization that share similar identities, backgrounds, or life experiences. Not only can ERGs provide support and resources to their members, they can serve as a collective voice to communicate changes or areas that need additional support within the organization. This webinar will discuss building an ERG that aligns with the goals of the organization and supports staff both in the group and in the organization.
Presenter:
Kristy Lorenz is an Information Services Specialist for Columbus Metropolitan Library. She has been with the organization since 2016, working primarily in the public services department. She was on temporary assignment in Marketing & Communications for 2 years and during that time she was responsible for planning and coordinating large events and campaigns that take place at Main Library and across the 22 branch locations. In 2020, Columbus Metropolitan Library began creating the infrastructure for employee resource groups. Kristy is one of the founding members of the Working Caregivers Employee Resource Group.
Location: Online via Zoom
Employee Resource Groups and Why They Matter
7/18/2024
Recorded 7/18/24
Employee Resource Groups (ERGs) offer staff a way to connect with other staff members across their organization that share similar identities, backgrounds, or life experiences. Not only can ERGs provide support and resources to their members, they can serve as a collective voice to communicate changes or areas that need additional support within the organization. This webinar will discuss building an ERG that aligns with the goals of the organization and supports staff both in the group and in the organization.
Presenter:
Kristy Lorenz is an Information Services Specialist for Columbus Metropolitan Library. She has been with the organization since 2016, working primarily in the public services department. She was on temporary assignment in Marketing & Communications for 2 years and during that time she was responsible for planning and coordinating large events and campaigns that take place at Main Library and across the 22 branch locations. In 2020, Columbus Metropolitan Library began creating the infrastructure for employee resource groups. Kristy is one of the founding members of the Working Caregivers Employee Resource Group.
Location: Online via Zoom
7/18/2024
Recorded 7/18/24Employee Resource Groups (ERGs) offer staff a way to connect with other staff members across their organization that share similar identities, backgrounds, or life experiences. Not only can ERGs provide support and resources to their members, they can serve as a collective voice to communicate changes or areas that need additional support within the organization. This webinar will discuss building an ERG that aligns with the goals of the organization and supports staff both in the group and in the organization.
Presenter:
Kristy Lorenz is an Information Services Specialist for Columbus Metropolitan Library. She has been with the organization since 2016, working primarily in the public services department. She was on temporary assignment in Marketing & Communications for 2 years and during that time she was responsible for planning and coordinating large events and campaigns that take place at Main Library and across the 22 branch locations. In 2020, Columbus Metropolitan Library began creating the infrastructure for employee resource groups. Kristy is one of the founding members of the Working Caregivers Employee Resource Group.
Location: Online via Zoom
Building Digital Communities: Tips and Tricks for Enhancing Your Social Media + Video Content
7/24/2024
All libraries are filled with stories, and we're not just talking books. In this presentation, we will look at organic ways to grow your digital communities on all the common social media platforms. We'll look at strategies that amplify your social media presence and show you free tools that you can use to create standout content. Whether social media is your main job, or something you're just trying out, this presentation gives you the tools to make your life easier.
Learning Objectives:
Connor Dunwoodie is an Emmy-winning storyteller, and the founder of Chronicle Creative, a video production and digital content studio based in Columbus, OH. Connor has spent the better part of a decade in the digital storytelling business.
Location: Online via Zoom
7/24/2024
All libraries are filled with stories, and we're not just talking books. In this presentation, we will look at organic ways to grow your digital communities on all the common social media platforms. We'll look at strategies that amplify your social media presence and show you free tools that you can use to create standout content. Whether social media is your main job, or something you're just trying out, this presentation gives you the tools to make your life easier.
Learning Objectives:
- Learn what social media channels are right for you + what types of content you should post
- Takeaway several strategies that can help you grow your channels organically
- Gain knowledge of free tools that exist that can streamline your content creation
Connor Dunwoodie is an Emmy-winning storyteller, and the founder of Chronicle Creative, a video production and digital content studio based in Columbus, OH. Connor has spent the better part of a decade in the digital storytelling business.Location: Online via Zoom
Building Digital Communities: Tips and Tricks for Enhancing Your Social Media + Video Content
7/24/2024
Recorded 7/24/24
All libraries are filled with stories, and we're not just talking books. In this presentation, we will look at organic ways to grow your digital communities on all the common social media platforms. We'll look at strategies that amplify your social media presence and show you free tools that you can use to create standout content. Whether social media is your main job, or something you're just trying out, this presentation gives you the tools to make your life easier.
Learning Objectives:
Connor Dunwoodie is an Emmy-winning storyteller, and the founder of Chronicle Creative, a video production and digital content studio based in Columbus, OH. Connor has spent the better part of a decade in the digital storytelling business.
Location: Online via Zoom
7/24/2024
Recorded 7/24/24All libraries are filled with stories, and we're not just talking books. In this presentation, we will look at organic ways to grow your digital communities on all the common social media platforms. We'll look at strategies that amplify your social media presence and show you free tools that you can use to create standout content. Whether social media is your main job, or something you're just trying out, this presentation gives you the tools to make your life easier.
Learning Objectives:
- Learn what social media channels are right for you + what types of content you should post
- Takeaway several strategies that can help you grow your channels organically
- Gain knowledge of free tools that exist that can streamline your content creation
Connor Dunwoodie is an Emmy-winning storyteller, and the founder of Chronicle Creative, a video production and digital content studio based in Columbus, OH. Connor has spent the better part of a decade in the digital storytelling business.Location: Online via Zoom
Serving the Neurodivergent in your Library
9/5/2024
Neurodiversity is a concept that encompasses autism, ADHD, dyslexia, Tourette’s, dementia, mental health conditions, dyspraxia and other intellectual disabilities. This umbrella term is more commonly used by organizations and individuals to help define who they are and what they care about. As the neurodiversity movement grows, you may find more individuals using those labels and concepts in your library. This webinar will help participants learn more about neurodiversity and how to serve their community.
Learning Objectives:
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.
Location: Online via Zoom
9/5/2024
Neurodiversity is a concept that encompasses autism, ADHD, dyslexia, Tourette’s, dementia, mental health conditions, dyspraxia and other intellectual disabilities. This umbrella term is more commonly used by organizations and individuals to help define who they are and what they care about. As the neurodiversity movement grows, you may find more individuals using those labels and concepts in your library. This webinar will help participants learn more about neurodiversity and how to serve their community.
Learning Objectives:
- What is neurodiversity?
- The neurodiversity movement
- Online connections with neurodiversity
- Misinformation and mental health online
- Communication
- People first versus identity first language
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.Location: Online via Zoom
Serving the Neurodivergent in your Library
9/5/2024
Recorded 9/5/24
Neurodiversity is a concept that encompasses autism, ADHD, dyslexia, Tourette’s, dementia, mental health conditions, dyspraxia and other intellectual disabilities. This umbrella term is more commonly used by organizations and individuals to help define who they are and what they care about. As the neurodiversity movement grows, you may find more individuals using those labels and concepts in your library. This webinar will help participants learn more about neurodiversity and how to serve their community.
Learning Objectives:
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.
Location: Online via Zoom
9/5/2024
Recorded 9/5/24Neurodiversity is a concept that encompasses autism, ADHD, dyslexia, Tourette’s, dementia, mental health conditions, dyspraxia and other intellectual disabilities. This umbrella term is more commonly used by organizations and individuals to help define who they are and what they care about. As the neurodiversity movement grows, you may find more individuals using those labels and concepts in your library. This webinar will help participants learn more about neurodiversity and how to serve their community.
Learning Objectives:
- What is neurodiversity?
- The neurodiversity movement
- Online connections with neurodiversity
- Misinformation and mental health online
- Communication
- People first versus identity first language
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.Location: Online via Zoom
Public Speaking: Effective Skills for Libraries
9/19/2024
Public Speaking can be an intimidating experience for most people. However, when we choose to see Public Speaking with an “overcomer mindset,” visualizing what we can do, we emerge as empowered and confident communicators. This workshop will focus on creating dynamic presentations from start to finish with an organized plan. Special topics such as dealing with nervousness, presenting with a confident vocal quality and learning how to capture the audience’s attention will be addressed.
Learning Objectives:
Marilee Fini, M.A. CCC/SLP is certified and licensed Speech Pathologist in Cleveland, OH running her own private practice, MLF Speech Therapy where she sees children and adults. She is also a professional speaker and been presenting for over 24 years. In addition, she is an adjunct professor at Lakeland Community College where she teaches Public Speaking. Currently, she speaks for corporations, in healthcare and for other organizations on effective communication, Public Speaking and motivational topics. As a kid who stuttered, she couldn’t imagine being a speaker or a Speech Pathologist! In her presentations, she shares a message of discovering an “overcomer mindset” and being able to do things you never thought were possible!
Location: Twinsburg Public Library
10050 Ravenna Rd.
Twinsburg, OH 44087
There are currently 16 spots remaining out of 36
9/19/2024
Public Speaking can be an intimidating experience for most people. However, when we choose to see Public Speaking with an “overcomer mindset,” visualizing what we can do, we emerge as empowered and confident communicators. This workshop will focus on creating dynamic presentations from start to finish with an organized plan. Special topics such as dealing with nervousness, presenting with a confident vocal quality and learning how to capture the audience’s attention will be addressed.
Learning Objectives:
- Adopt effective strategies for dealing with nervousness
- Engage the audience’s attention with your voice
- Choose words to capture the audience’s attention
- Create speaking notes to effectively communicate your message confidently
Marilee Fini, M.A. CCC/SLP is certified and licensed Speech Pathologist in Cleveland, OH running her own private practice, MLF Speech Therapy where she sees children and adults. She is also a professional speaker and been presenting for over 24 years. In addition, she is an adjunct professor at Lakeland Community College where she teaches Public Speaking. Currently, she speaks for corporations, in healthcare and for other organizations on effective communication, Public Speaking and motivational topics. As a kid who stuttered, she couldn’t imagine being a speaker or a Speech Pathologist! In her presentations, she shares a message of discovering an “overcomer mindset” and being able to do things you never thought were possible! Location: Twinsburg Public Library
10050 Ravenna Rd.
Twinsburg, OH 44087
There are currently 16 spots remaining out of 36
A Day for Public Service: Psychological Safety and Building Connections in the Workplace
10/8/2024
Join us for our ever-popular Day for Public Service! This year we are focusing on psychological safety and building connections in the workplace.
Morning Session: Psychological Safety
Evidence shows that when teams have psychological safety, they're more willing to acknowledge their own mistakes and figure out how to prevent them from moving forward. They're also more comfortable raising problems and exploring innovative solutions." During this session, we will focus on the "why," "what," and "impact" and create a call to action.
Learning Objectives:
Krista L. Allison, J.D.
Krista L. Allison currently serves as a Program Support Strategist for Stark Education Partnership, Inc., and an Educational Consultant/Coach for the Stark County Educational Service Center and the Ohio Department of Education State Support Team Region 9 in the areas of cradle to career, Ohio’s Whole Child Framework, family and community engagement, and diversity, equity, inclusion, and belonging.
For over 20 years, Krista has served in leadership roles at the state, county, and school district levels. Mrs. Allison has advised public officials on education regulations, provided training and coaching to education leaders, and created and implemented strategic policies, programs, and systems to address the equitable academic and non-academic needs of all students in Ohio schools. Mrs. Allison holds a Bachelor of Arts from Baldwin-Wallace University and a Juris Doctorate from Case Western Reserve University. She is an Institute for Educational Leadership Policy Fellow, Ohio Early Childhood Leadership Fellow, and a member of Leadership Stark County’s 35th Class Signature Program.
LaFlovia “Flo” Ginanni, M.Ed., LPC
LaFlovia “Flo” Ginanni has been at United Way of Greater Stark County since 2013. She is currently the Vice President of Diversity, Culture, and Engagement. She launched United Way’s Project Blueprint in 2019, a board and committee preparedness program designed to recruit, train, and place ethnically diverse leaders into policy-making roles to enhance the effectiveness of nonprofit agencies. Flo also represents United Way on the Dismantling Racism Coalition of Stark County, which introduced the 15-Day Unity Challenge to the community in August of 2020. She is a Licensed Professional Counselor, as well as a certified Chemical Dependency Counselor Assistant, and works as a PRN Counselor at CommQuest’s Detox Unit. She holds dual bachelor’s degrees in Psychology and Sociology, in addition to master’s degrees in both Leadership Studies and Clinical Mental Health Counseling. She has worked in the social service, mental health, and criminal justice fields for over 30 years.
Marilee Fini, M.A. CCC/SLP is a certified and licensed Speech Pathologist in Cleveland, OH running her own private practice, MLF Speech Therapy where she sees children and adults. She is also a professional speaker and has been presenting for over 24 years. In addition, she is an adjunct professor at Lakeland Community College where she teaches Public Speaking. Currently, she speaks for corporations, in healthcare and for other organizations on effective communication, Public Speaking and motivational topics. As a kid who stuttered, she couldn’t imagine being a speaker or a Speech Pathologist! In her presentations, she shares a message of discovering an “overcomer mindset” and being able to do things you never thought were possible!
Location: Bainbridge Branch
17222 Snyder Rd.
Chagrin Falls, OH 44023
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
10/8/2024
Join us for our ever-popular Day for Public Service! This year we are focusing on psychological safety and building connections in the workplace.Morning Session: Psychological Safety
Evidence shows that when teams have psychological safety, they're more willing to acknowledge their own mistakes and figure out how to prevent them from moving forward. They're also more comfortable raising problems and exploring innovative solutions." During this session, we will focus on the "why," "what," and "impact" and create a call to action.
Learning Objectives:
- How the foundation of a learning culture is psychological safety
- Being able to take risks without fear of reprisal
Krista L. Allison, J.D. Krista L. Allison currently serves as a Program Support Strategist for Stark Education Partnership, Inc., and an Educational Consultant/Coach for the Stark County Educational Service Center and the Ohio Department of Education State Support Team Region 9 in the areas of cradle to career, Ohio’s Whole Child Framework, family and community engagement, and diversity, equity, inclusion, and belonging.
For over 20 years, Krista has served in leadership roles at the state, county, and school district levels. Mrs. Allison has advised public officials on education regulations, provided training and coaching to education leaders, and created and implemented strategic policies, programs, and systems to address the equitable academic and non-academic needs of all students in Ohio schools. Mrs. Allison holds a Bachelor of Arts from Baldwin-Wallace University and a Juris Doctorate from Case Western Reserve University. She is an Institute for Educational Leadership Policy Fellow, Ohio Early Childhood Leadership Fellow, and a member of Leadership Stark County’s 35th Class Signature Program.
LaFlovia “Flo” Ginanni, M.Ed., LPCLaFlovia “Flo” Ginanni has been at United Way of Greater Stark County since 2013. She is currently the Vice President of Diversity, Culture, and Engagement. She launched United Way’s Project Blueprint in 2019, a board and committee preparedness program designed to recruit, train, and place ethnically diverse leaders into policy-making roles to enhance the effectiveness of nonprofit agencies. Flo also represents United Way on the Dismantling Racism Coalition of Stark County, which introduced the 15-Day Unity Challenge to the community in August of 2020. She is a Licensed Professional Counselor, as well as a certified Chemical Dependency Counselor Assistant, and works as a PRN Counselor at CommQuest’s Detox Unit. She holds dual bachelor’s degrees in Psychology and Sociology, in addition to master’s degrees in both Leadership Studies and Clinical Mental Health Counseling. She has worked in the social service, mental health, and criminal justice fields for over 30 years.
Afternoon Session: Building Connections in the Library with Effective Communication
Communication is the key to success in the workplace. We have the desire to communicate better but the missing piece is the “know-how.” In this presentation you will get the “know-how” to….
Communication is the key to success in the workplace. We have the desire to communicate better but the missing piece is the “know-how.” In this presentation you will get the “know-how” to….
- Express your ideas in a clear and concise format
- Listen with intent rather than with an agenda
- Manage communication breakdowns
- Communicate effectively with difficult people
When we get the “know-how” we build a connection with others which leads us to become effective and confident communicators!
Learning Objectives:
- Acquire techniques through listening and verbal communication for building connections with co-workers and patrons in the Library
- Implement strategies for managing communication breakdowns
Marilee Fini, M.A. CCC/SLP is a certified and licensed Speech Pathologist in Cleveland, OH running her own private practice, MLF Speech Therapy where she sees children and adults. She is also a professional speaker and has been presenting for over 24 years. In addition, she is an adjunct professor at Lakeland Community College where she teaches Public Speaking. Currently, she speaks for corporations, in healthcare and for other organizations on effective communication, Public Speaking and motivational topics. As a kid who stuttered, she couldn’t imagine being a speaker or a Speech Pathologist! In her presentations, she shares a message of discovering an “overcomer mindset” and being able to do things you never thought were possible! Location: Bainbridge Branch
17222 Snyder Rd.
Chagrin Falls, OH 44023
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
2024-2025 Leadership Academy
10/10/2024
NEO-RLS Introduces the 2024-2025 Leadership Academy
What does it mean to be a leader and how do the skills needed differ from those needed to be a good manager? Many people struggle with how to leave behind former priorities and mindsets when they enter a leadership role. Learning how to balance implementation with vision, connect with others in order to achieve goals, become an effective decision-maker and develop others are all important skills that help build alignment with direct reports and across an organization. The Leadership Academy will focus on enhancing the skills you already have and building new ones in order to assist you in developing a vision of how you can confidently move into the future as a leader.
Learning Objectives:
Ned Parks has had a rich and varied life that has taken him from police officer to helicopter pilot to successful entrepreneur with management and leadership positions in the journey.
Session 2:
Thursday, November 21, 2024 at Warren-Trumbull County Public Library
9:30 am - 4:00 pm
Afternoon Session: Develop Your Teams by Building on Strengths
Teams are a critical unit at your library - it’s where people learn, share, and feel connected. How can we better develop our teams to ensure positive working relationships and job satisfaction? This session will go deep into team building (but not in a “let’s do a ropes course!” way!). We’ll share the theory behind how teams develop their dynamics and cultures and several proven approaches to using a strengths-based approach for intentionally cultivating a productive environment.
Learning Objectives:
Morning Session: Accountability at the Core: Manager’s Response to Pride and Entitlement in the Workplace
In the complex landscape of the post pandemic, fostering a culture of accountability is not just a goal; it's a necessity!
A midst the comprehensive interplay of organizational dynamics, few threads are as complex and pervasive as pride and entitlement. These two formidable barriers have the potential to obstruct the path to accountability, stifling progress, and hindering growth.
Now, more than ever, leaders must confront these challenges head-on, charting a course towards a future defined by humility, integrity, and unwavering accountability. In this session tailored for HR professionals, we will embark on a journey to unravel the intricacies of pride and entitlement, exploring how they intersect with accountability and, more importantly, how we can overcome them to cultivate a culture of responsibility and excellence within our organizations.
Learning Objectives:
Location: Cuyahoga Falls Library
2015 3rd St.
Cuyahoga Falls, OH 44221
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
10/10/2024
NEO-RLS Introduces the 2024-2025 Leadership AcademyWhat does it mean to be a leader and how do the skills needed differ from those needed to be a good manager? Many people struggle with how to leave behind former priorities and mindsets when they enter a leadership role. Learning how to balance implementation with vision, connect with others in order to achieve goals, become an effective decision-maker and develop others are all important skills that help build alignment with direct reports and across an organization. The Leadership Academy will focus on enhancing the skills you already have and building new ones in order to assist you in developing a vision of how you can confidently move into the future as a leader.
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The Academy is a blended course which runs from October through May and consists of 5 face-to-face workshops, 3 webinars.
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We recommend that you attend the Academy in its entirety in order to maximize your learning
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Archives of live webinars will be available at your convenience for those attending the Academy in its entirety and experiencing a scheduling conflict
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Live webinars will be available individually for registration for those NOT attending the Academy in its entirety
Session 1
Thursday, October 10, 2024 - Cuyahoga Falls Library
9:30 am - 3:30 pm
Everything DiSC® on Catalyst™
Thursday, October 10, 2024 - Cuyahoga Falls Library
9:30 am - 3:30 pm
Everything DiSC® on Catalyst™
Everything DiSC® on Catalyst™ is a personal development learning experience that equips people with the social and emotional know-how for more effective interactions at work—no matter who or where they are.
Learning Objectives:
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Better understand themselves
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Appreciate and value differences in perspective and approach
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Adapt to the unique needs of each person or situation they encounter
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Connect with colleagues through the Catalyst platform
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Gain access tips to help work better with different DiSC styles in a variety of situations
Presenter:
Ned Parks has had a rich and varied life that has taken him from police officer to helicopter pilot to successful entrepreneur with management and leadership positions in the journey.He brings this experience to his consulting practice as a global provider of business consulting and staff development services that help organizations improve management and strategic competencies enhance customer service and improve employee engagement efforts.
Session 2:
Thursday, November 21, 2024 at Warren-Trumbull County Public Library
9:30 am - 4:00 pm
Morning Session: Get Smart About Emotional Intelligence: Enhance Your Effectiveness
People with higher emotional intelligence tend to be better decision makers, more effective leaders, more resilient, better communicators, have more self-awareness and self-control, and more success in life overall. Emotional intelligence is being able to identify and manage your emotions and those of others. It is crucial for working collaboratively and effectively and having difficult conversations.
In this interactive workshop we will discuss emotional intelligence and ways to improve it. The exercises will walk you through activities that help you explore your emotions, improve communication skills, and build empathy.
Discover how to harness the power of emotions for more effective interactions!
Learning Objectives:
People with higher emotional intelligence tend to be better decision makers, more effective leaders, more resilient, better communicators, have more self-awareness and self-control, and more success in life overall. Emotional intelligence is being able to identify and manage your emotions and those of others. It is crucial for working collaboratively and effectively and having difficult conversations.
In this interactive workshop we will discuss emotional intelligence and ways to improve it. The exercises will walk you through activities that help you explore your emotions, improve communication skills, and build empathy.
Discover how to harness the power of emotions for more effective interactions!
Learning Objectives:
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Define emotional intelligence and describe the 5 elements of it
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Explain the benefits of emotional intelligence in the workplace
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Describe 4 ways you can improve EI
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Identify personal areas for improvement (and resources for working on them)
Presenter:
Laura Greco is a certified wellness coach, author, and speaker/trainer with a 20+ year background in nursing who helps professionals eliminate burnout, manage stress, create life balance, and rekindle their sense of purpose and joy. She believes that self-care (body, mind, and spirit) is the basis for well-being and that we all have the capacity to make positive lifestyle changes. Her books include Wellness Made Simple, and Wellness Made Simple-for Residents. For more information please visit her website
www.YouBloomWellness.com .
Laura has a BSN (University of Michigan), Master in Adult Education (Penn State), training from HeartMath and the Mass General Benson Henry Mind Body Institute, and certifications in wellness coaching from both Wellcoaches and Center for Credentialing and Education.
Afternoon Session: We Need to Talk: A Step by Step Guide to Difficult Conversations
Session 3
Thursday, December 5, 2024 from 10:00 am to 11:00 am From Your Desktop
Laura Greco is a certified wellness coach, author, and speaker/trainer with a 20+ year background in nursing who helps professionals eliminate burnout, manage stress, create life balance, and rekindle their sense of purpose and joy. She believes that self-care (body, mind, and spirit) is the basis for well-being and that we all have the capacity to make positive lifestyle changes. Her books include Wellness Made Simple, and Wellness Made Simple-for Residents. For more information please visit her websitewww.YouBloomWellness.com .
Laura has a BSN (University of Michigan), Master in Adult Education (Penn State), training from HeartMath and the Mass General Benson Henry Mind Body Institute, and certifications in wellness coaching from both Wellcoaches and Center for Credentialing and Education.
Afternoon Session: We Need to Talk: A Step by Step Guide to Difficult Conversations
Session 3
Thursday, December 5, 2024 from 10:00 am to 11:00 am From Your Desktop
Management in Harmony
"Management in Harmony" is an enlightening and engaging webinar that delves into the art of cultivating a management team that operates in perfect harmony. In today's dynamic library landscape, the success of an organization often hinges on how effectively its management functions as a cohesive unit. This webinar aims to provide participants with invaluable insights and actionable strategies to foster a culture of collaboration, effective communication, and synergy within their management teams.
Attendees will learn the key principles and practices that enable managers from diverse backgrounds and departments to align their goals, work seamlessly together, and drive organizational success. Throughout "Management in Harmony," participants will discover 7 key strategies that focus on the importance of aligning departmental objectives, building strong inter-departmental relationships, and establishing clear communication channels. Whether you're an experienced manager looking to enhance your team's cohesion or a new or aspiring leader seeking to unlock the full potential of your management cadre, this webinar promises to equip you with the tools and knowledge needed to create a management team that harmoniously navigates challenges, maximizes opportunities, and ultimately propels your organization toward its strategic objectives.
Join presenters from the Warren-Trumbull County Public Library System, Kim Garrett, Deputy Director, and Sarah Everly, Mobile Library Services Manager, for an illuminating session where you'll learn how to orchestrate your management team to perform in perfect harmony, driving excellence and innovation across your organization.
"Management in Harmony" is an enlightening and engaging webinar that delves into the art of cultivating a management team that operates in perfect harmony. In today's dynamic library landscape, the success of an organization often hinges on how effectively its management functions as a cohesive unit. This webinar aims to provide participants with invaluable insights and actionable strategies to foster a culture of collaboration, effective communication, and synergy within their management teams.
Attendees will learn the key principles and practices that enable managers from diverse backgrounds and departments to align their goals, work seamlessly together, and drive organizational success. Throughout "Management in Harmony," participants will discover 7 key strategies that focus on the importance of aligning departmental objectives, building strong inter-departmental relationships, and establishing clear communication channels. Whether you're an experienced manager looking to enhance your team's cohesion or a new or aspiring leader seeking to unlock the full potential of your management cadre, this webinar promises to equip you with the tools and knowledge needed to create a management team that harmoniously navigates challenges, maximizes opportunities, and ultimately propels your organization toward its strategic objectives.
Join presenters from the Warren-Trumbull County Public Library System, Kim Garrett, Deputy Director, and Sarah Everly, Mobile Library Services Manager, for an illuminating session where you'll learn how to orchestrate your management team to perform in perfect harmony, driving excellence and innovation across your organization.
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H: Honor Diversity
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A: Align Goals
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R: Regular Communication
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M: Mutual Trust & Mentorship
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O: Operational Efficiency
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N: Neutralize Conflict
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Y: Yield to Feedback
Presenter:
Kim Garret, Deputy Director for the Warren-Trumbull County Public Library System
With a passion for knowledge and a dedication to serving the community, Kim Garrett, Deputy Director for the Warren-Trumbull County Public Library System, brings nearly 15 years of invaluable experience to the table. Having started her career as a youth services librarian, Kim has steadily climbed the ranks, exemplifying unwavering commitment to promoting literacy, fostering a love for learning, and expanding access to resources for all patrons. Her extensive expertise in library management, collection development, and innovative programming has been instrumental in transforming the libraries she has served into vibrant hubs for lifelong learning and cultural enrichment. As a leader in Ohio’s public libraries, Kim continues to champion the role of libraries as vital community assets, shaping the future of our industry and ensuring that libraries remains a beacon of knowledge and enlightenment for years to come.
Sarah Everly, Mobile Library Services Manager, Warren-Trumbull County Public Library System
Sarah's main focus is serving individuals who face barriers accessing traditional brick and mortar locations. She does so by providing bookmobile service and Library-by-Mail service as the Mobile Library Services manager at the Warren-Trumbull County Public Library in northeast Ohio.
As a former Peace Corps Volunteer, providing access to information and working collaboratively with others give her immense gratification. Everly has established two successful bi-weekly book clubs for and with adults with developmental disabilities and she has initiated a wonderfully successful (and fun!) partnership with the local state park (Mosquito Lake) to provide nature-centered programming paired with live animal demonstrations and a story time at the bookmobile. Everly continually seeks ways to expand bookmobile service and effectively utilize our time on the road.
Session 4
Wednesday, January 22, 2025 from 10:00 am - 11:30 am From Your Desktop
Strategic Leadership
In today's dynamic library environment, mastering the art of strategic leadership is more crucial than ever. As libraries evolve to meet the challenges of a digital era, leaders must adeptly navigate the intersection of strategy, leadership, operations, and management. This webinar offers participants a comprehensive understanding of how strategic vision and effective leadership can shape the future of library services
Learning objectives:
Kim Garret, Deputy Director for the Warren-Trumbull County Public Library SystemWith a passion for knowledge and a dedication to serving the community, Kim Garrett, Deputy Director for the Warren-Trumbull County Public Library System, brings nearly 15 years of invaluable experience to the table. Having started her career as a youth services librarian, Kim has steadily climbed the ranks, exemplifying unwavering commitment to promoting literacy, fostering a love for learning, and expanding access to resources for all patrons. Her extensive expertise in library management, collection development, and innovative programming has been instrumental in transforming the libraries she has served into vibrant hubs for lifelong learning and cultural enrichment. As a leader in Ohio’s public libraries, Kim continues to champion the role of libraries as vital community assets, shaping the future of our industry and ensuring that libraries remains a beacon of knowledge and enlightenment for years to come.
Sarah Everly, Mobile Library Services Manager, Warren-Trumbull County Public Library SystemSarah's main focus is serving individuals who face barriers accessing traditional brick and mortar locations. She does so by providing bookmobile service and Library-by-Mail service as the Mobile Library Services manager at the Warren-Trumbull County Public Library in northeast Ohio.
As a former Peace Corps Volunteer, providing access to information and working collaboratively with others give her immense gratification. Everly has established two successful bi-weekly book clubs for and with adults with developmental disabilities and she has initiated a wonderfully successful (and fun!) partnership with the local state park (Mosquito Lake) to provide nature-centered programming paired with live animal demonstrations and a story time at the bookmobile. Everly continually seeks ways to expand bookmobile service and effectively utilize our time on the road.
Session 4
Wednesday, January 22, 2025 from 10:00 am - 11:30 am From Your Desktop
Strategic Leadership
In today's dynamic library environment, mastering the art of strategic leadership is more crucial than ever. As libraries evolve to meet the challenges of a digital era, leaders must adeptly navigate the intersection of strategy, leadership, operations, and management. This webinar offers participants a comprehensive understanding of how strategic vision and effective leadership can shape the future of library services
Learning objectives:
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Participants will learn the difference between strategy and leadership skills vs operations and management skills, and will understand the importance of weaving these critical skills together.
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Participants will learn several integral tools for infusing their management style with strategic thinking.
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Participants will discuss trends emanating from the pandemic and discuss potential impacts on future library operations
Presenter:
Paula Miller has served as Director/Administrator in four states –Baltimore County Public Library and Eastern Shore Regional Library (both MD), Pikes Peak Library District (CO), Westlake Porter Public Library (OH), and Dover Public Library (DE). Most recently, she molded BCPL’s role as a community hub and instrument of democracy, and she oversaw the development and opening of award-winning and state-of-the-art Library 21c in Colorado Springs. Enamored by libraries since her first shelving job at age 16 at Kent Free Library, she believes our public libraries are critical community resources that bring people together and that serve as bridges to opportunities in individuals’ lives. She is focused on identifying new and emerging needs, roles, and connections that keep our libraries relevant and effective.
Session 5
Wednesday, February 12, 2025 from 10 am - 11:15 am from YOUR Desktop
Leading from the Middle: Managing Up and Down Simultaneously
Do you have more than one boss at your library? Do you have lots of responsibility but little authority? Are you working between multiple departments? Are you looking to improve your communication skills with your managers and your direct reports? If you said yes to any of these questions then this webinar can help you communicate better and manage up, and down.
Learning Objectives:
Paula Miller has served as Director/Administrator in four states –Baltimore County Public Library and Eastern Shore Regional Library (both MD), Pikes Peak Library District (CO), Westlake Porter Public Library (OH), and Dover Public Library (DE). Most recently, she molded BCPL’s role as a community hub and instrument of democracy, and she oversaw the development and opening of award-winning and state-of-the-art Library 21c in Colorado Springs. Enamored by libraries since her first shelving job at age 16 at Kent Free Library, she believes our public libraries are critical community resources that bring people together and that serve as bridges to opportunities in individuals’ lives. She is focused on identifying new and emerging needs, roles, and connections that keep our libraries relevant and effective.Session 5
Wednesday, February 12, 2025 from 10 am - 11:15 am from YOUR Desktop
Leading from the Middle: Managing Up and Down Simultaneously
Do you have more than one boss at your library? Do you have lots of responsibility but little authority? Are you working between multiple departments? Are you looking to improve your communication skills with your managers and your direct reports? If you said yes to any of these questions then this webinar can help you communicate better and manage up, and down.
Learning Objectives:
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Communication techniques for communicating with upper management and employees
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Prioritizing tasks and setting goals
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Performance evaluation strategies: How to better give and receive feedback
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Time management concerns: How to organize and prioritize your time to meet multiple (and sometimes competing) goals
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Planning and organizing meetings from "the middle"
Presenter:
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.
Session 6 -
Thursday, March 27, 2025 - Location TBA
9:30 am - 4:00 pm
Morning Session: Leading Through Transitions
Change is never easy, but understanding the transition process that leads to adopting a change is a critical skill for library leaders. This session will help you understand the stages of a transition process, where people get stuck (and how to help them if they do!), and how to develop strong team dynamics that support the change. Drawing on the transition theory work of Bruce Feiler, William Bridges, and Susan Bridges, participants will deeply consider the elements of each stage of a transition and how to support themselves, their team, and their colleagues each step of the way, as well as how to head off tension and conflict along the way. While change may never be easy, understanding the transition process that leads to change helps library leaders become more intentional and effective.
Learning Objectives:
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.Session 6 -
Thursday, March 27, 2025 - Location TBA
9:30 am - 4:00 pm
Morning Session: Leading Through Transitions
Change is never easy, but understanding the transition process that leads to adopting a change is a critical skill for library leaders. This session will help you understand the stages of a transition process, where people get stuck (and how to help them if they do!), and how to develop strong team dynamics that support the change. Drawing on the transition theory work of Bruce Feiler, William Bridges, and Susan Bridges, participants will deeply consider the elements of each stage of a transition and how to support themselves, their team, and their colleagues each step of the way, as well as how to head off tension and conflict along the way. While change may never be easy, understanding the transition process that leads to change helps library leaders become more intentional and effective.
Learning Objectives:
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Gain skills to better communicate about change
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Navigate unintended consequences
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Ensure that the change sticks
Afternoon Session: Develop Your Teams by Building on Strengths
Teams are a critical unit at your library - it’s where people learn, share, and feel connected. How can we better develop our teams to ensure positive working relationships and job satisfaction? This session will go deep into team building (but not in a “let’s do a ropes course!” way!). We’ll share the theory behind how teams develop their dynamics and cultures and several proven approaches to using a strengths-based approach for intentionally cultivating a productive environment.
Learning Objectives:
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Understand the vital role teams play in organizational development and job satisfaction
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Understand the team development model and how to use it with teams
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How to increase job engagement through team connection
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Keys for developing team strengths
Presenter:
Amanda Standerfer’s passion is helping libraries and nonprofit organizations advance so they can create meaningful impact in their communities. Since 2002, Amanda's consulting practice Fast Forward Libraries has worked with libraries and nonprofits on strategic planning, fundraising, organizational development, and capacity building. Amanda has 15 years of experience at various positions in public libraries, most recently as the Director of Community Engagement for The Urbana (IL) Free Library. She also has 7 years of experience working in the philanthropy sector. She has a BA and MA in History from Eastern Illinois University and a MLIS from the University of Illinois at Urbana-Champaign.
Session 7
Tuesday, April 15, 2025 - Location TBA
9:30 am - 4:00 pm
Amanda Standerfer’s passion is helping libraries and nonprofit organizations advance so they can create meaningful impact in their communities. Since 2002, Amanda's consulting practice Fast Forward Libraries has worked with libraries and nonprofits on strategic planning, fundraising, organizational development, and capacity building. Amanda has 15 years of experience at various positions in public libraries, most recently as the Director of Community Engagement for The Urbana (IL) Free Library. She also has 7 years of experience working in the philanthropy sector. She has a BA and MA in History from Eastern Illinois University and a MLIS from the University of Illinois at Urbana-Champaign.Session 7
Tuesday, April 15, 2025 - Location TBA
9:30 am - 4:00 pm
Morning Session: Accountability at the Core: Manager’s Response to Pride and Entitlement in the Workplace
In the complex landscape of the post pandemic, fostering a culture of accountability is not just a goal; it's a necessity!
A midst the comprehensive interplay of organizational dynamics, few threads are as complex and pervasive as pride and entitlement. These two formidable barriers have the potential to obstruct the path to accountability, stifling progress, and hindering growth.
Now, more than ever, leaders must confront these challenges head-on, charting a course towards a future defined by humility, integrity, and unwavering accountability. In this session tailored for HR professionals, we will embark on a journey to unravel the intricacies of pride and entitlement, exploring how they intersect with accountability and, more importantly, how we can overcome them to cultivate a culture of responsibility and excellence within our organizations.
Learning Objectives:
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Understand the impact of pride and entitlement on organizational culture and accountability.
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Recognize signs and symptoms of entitlement and pride in themselves and their employees.
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Explore root causes that contribute to entitlement and pride, such as upbringing, societal influences, and organizational culture.
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Learn practical strategies for addressing entitlement and pride.
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Discover actionable steps and techniques for promoting a culture of humility, empathy, and accountability in the workplace.
Afternoon Session: Create a Growth Mindset: Guiding your Employees to Resiliency, Grit, Optimism & Forgiveness
Create a Growth Mindset: Guiding your Employees to Resiliency, Grit, Optimism & Forgiveness (Morning Session)
Our mindset is the way we think, filter our thoughts and make meaning of a situation. Is mindset fixed, or can we change it – and help others change theirs?
Stanford psychologist Carol Dweck developed the term “growth mindset” after researching motivation, personality and development. Dweck suggests that a growth mindset evolves from an attitude of hard work, learning, training and perseverance. In comparison, individuals with a fixed mindset believe that success comes from innate ability, focus on the rewards of immediate success and dread failure.
Because mindsets are shaped by our environments, organizations can do quite a bit to foster a growth mindset within. The growth mindset is all about learning, growing and continuing to work hard despite setbacks, while a person with a fixed mindset may be embarrassed by and not willing to admit their personal or professional failures.
Growing out of a fixed mindset does not happen overnight. It takes conscious effort to move to a different way of thinking. As Leaders, we can help ourselves, colleagues and ultimately the organization by promoting a growth mindset throughout.
Learning Objectives:
Our mindset is the way we think, filter our thoughts and make meaning of a situation. Is mindset fixed, or can we change it – and help others change theirs?
Stanford psychologist Carol Dweck developed the term “growth mindset” after researching motivation, personality and development. Dweck suggests that a growth mindset evolves from an attitude of hard work, learning, training and perseverance. In comparison, individuals with a fixed mindset believe that success comes from innate ability, focus on the rewards of immediate success and dread failure.
Because mindsets are shaped by our environments, organizations can do quite a bit to foster a growth mindset within. The growth mindset is all about learning, growing and continuing to work hard despite setbacks, while a person with a fixed mindset may be embarrassed by and not willing to admit their personal or professional failures.
Growing out of a fixed mindset does not happen overnight. It takes conscious effort to move to a different way of thinking. As Leaders, we can help ourselves, colleagues and ultimately the organization by promoting a growth mindset throughout.
Learning Objectives:
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Identify the difference of a fixed mindset vs. growth mindset, take a self-assessment to determine your mindset
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Realize the importance and define five characteristics of a growth mindset workplace and its’ impact on goal setting and feedback
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Learn the two biggest obstacles to organizational growth mindset and how to overcome them
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Recognize the three common misconceptions that contribute to a false growth mindset and spot your fixed-mindset triggers
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Understand what Neuroplasticity is and how it relates to re-wiring the brain to grow in areas such as resilient, grit, optimism and forgiveness
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Acquire strategies to foster a growth mindset and practice four habits to cultivate a growth mindset in yourself
Presenter:
Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built robust leadership training curriculum to serve her clients. Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.
Session 8
Thursday, May 15, 2025 - Location TBA
9:30 am - 3:30 pm
Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built robust leadership training curriculum to serve her clients. Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.Session 8
Thursday, May 15, 2025 - Location TBA
9:30 am - 3:30 pm
Morning Session: Empathetic Leadership
Leadership styles have shifted greatly over the last several decades, to allow for room to include Person-Centered Leadership models to support our workforce. Please join this conversation to learn the tools and characteristics of Empathetic Leadership to support your response to the needs of your employees.
Presenter:
Erin Turner, LISW-S, is the Intensive Services Program Manager at Crossroads/Beacon Health in Lake County and Adjunct Faculty for Youngstown State School of Social Work Graduate Program. She has worked in community mental health settings for over 20 years as a volunteer, direct service provider, clinical supervisor and program manager. She has extensive experience working with children, adolescents, families and adults with a variety of mental health issues, including trauma, mood disorders and crisis situations. Erin specializes in community-based crisis intervention. Erin has provided multiple trainings within the context of Social Work including, Risk Assessment, Trauma, Compassion Fatigue and Motivational Interviewing.
Afternoon Session: Guided Conversations
Here is your opportunity to ask questions of your peers and share your successes and challenges.
Leadership styles have shifted greatly over the last several decades, to allow for room to include Person-Centered Leadership models to support our workforce. Please join this conversation to learn the tools and characteristics of Empathetic Leadership to support your response to the needs of your employees.
Presenter:
Erin Turner, LISW-S, is the Intensive Services Program Manager at Crossroads/Beacon Health in Lake County and Adjunct Faculty for Youngstown State School of Social Work Graduate Program. She has worked in community mental health settings for over 20 years as a volunteer, direct service provider, clinical supervisor and program manager. She has extensive experience working with children, adolescents, families and adults with a variety of mental health issues, including trauma, mood disorders and crisis situations. Erin specializes in community-based crisis intervention. Erin has provided multiple trainings within the context of Social Work including, Risk Assessment, Trauma, Compassion Fatigue and Motivational Interviewing. Afternoon Session: Guided Conversations
Here is your opportunity to ask questions of your peers and share your successes and challenges.
Location: Cuyahoga Falls Library
2015 3rd St.
Cuyahoga Falls, OH 44221
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
A Day for Public Service: Psychological Safety and Building Connections in the Workplace
10/30/2024
Join us for our ever-popular Day for Public Service! This year we are focusing on psychological safety and building connections in the workplace.
Morning Session: Psychological Safety
Evidence shows that when teams have psychological safety, they're more willing to acknowledge their own mistakes and figure out how to prevent them from moving forward. They're also more comfortable raising problems and exploring innovative solutions." During this session, we will focus on the "why," "what," and "impact" and create a call to action.
Learning Objectives:
Krista L. Allison, J.D.
Krista L. Allison currently serves as a Program Support Strategist for Stark Education Partnership, Inc., and an Educational Consultant/Coach for the Stark County Educational Service Center and the Ohio Department of Education State Support Team Region 9 in the areas of cradle to career, Ohio’s Whole Child Framework, family and community engagement, and diversity, equity, inclusion, and belonging.
For over 20 years, Krista has served in leadership roles at the state, county, and school district levels. Mrs. Allison has advised public officials on education regulations, provided training and coaching to education leaders, and created and implemented strategic policies, programs, and systems to address the equitable academic and non-academic needs of all students in Ohio schools. Mrs. Allison holds a Bachelor of Arts from Baldwin-Wallace University and a Juris Doctorate from Case Western Reserve University. She is an Institute for Educational Leadership Policy Fellow, Ohio Early Childhood Leadership Fellow, and a member of Leadership Stark County’s 35th Class Signature Program.
LaFlovia “Flo” Ginanni, M.Ed., LPC
LaFlovia “Flo” Ginanni has been at United Way of Greater Stark County since 2013. She is currently the Vice President of Diversity, Culture, and Engagement. She launched United Way’s Project Blueprint in 2019, a board and committee preparedness program designed to recruit, train, and place ethnically diverse leaders into policy-making roles to enhance the effectiveness of nonprofit agencies. Flo also represents United Way on the Dismantling Racism Coalition of Stark County, which introduced the 15-Day Unity Challenge to the community in August of 2020. She is a Licensed Professional Counselor, as well as a certified Chemical Dependency Counselor Assistant, and works as a PRN Counselor at CommQuest’s Detox Unit. She holds dual bachelor’s degrees in Psychology and Sociology, in addition to master’s degrees in both Leadership Studies and Clinical Mental Health Counseling. She has worked in the social service, mental health, and criminal justice fields for over 30 years.
Marilee Fini, M.A. CCC/SLP is a certified and licensed Speech Pathologist in Cleveland, OH running her own private practice, MLF Speech Therapy where she sees children and adults. She is also a professional speaker and has been presenting for over 24 years. In addition, she is an adjunct professor at Lakeland Community College where she teaches Public Speaking. Currently, she speaks for corporations, in healthcare and for other organizations on effective communication, Public Speaking and motivational topics. As a kid who stuttered, she couldn’t imagine being a speaker or a Speech Pathologist! In her presentations, she shares a message of discovering an “overcomer mindset” and being able to do things you never thought were possible!
Location: Avon Lake Public Library
32649 Electric Blvd
Avon Lake, OH 44012
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
10/30/2024
Join us for our ever-popular Day for Public Service! This year we are focusing on psychological safety and building connections in the workplace.Morning Session: Psychological Safety
Evidence shows that when teams have psychological safety, they're more willing to acknowledge their own mistakes and figure out how to prevent them from moving forward. They're also more comfortable raising problems and exploring innovative solutions." During this session, we will focus on the "why," "what," and "impact" and create a call to action.
Learning Objectives:
- How the foundation of a learning culture is psychological safety
- Being able to take risks without fear of reprisal
Krista L. Allison, J.D. Krista L. Allison currently serves as a Program Support Strategist for Stark Education Partnership, Inc., and an Educational Consultant/Coach for the Stark County Educational Service Center and the Ohio Department of Education State Support Team Region 9 in the areas of cradle to career, Ohio’s Whole Child Framework, family and community engagement, and diversity, equity, inclusion, and belonging.
For over 20 years, Krista has served in leadership roles at the state, county, and school district levels. Mrs. Allison has advised public officials on education regulations, provided training and coaching to education leaders, and created and implemented strategic policies, programs, and systems to address the equitable academic and non-academic needs of all students in Ohio schools. Mrs. Allison holds a Bachelor of Arts from Baldwin-Wallace University and a Juris Doctorate from Case Western Reserve University. She is an Institute for Educational Leadership Policy Fellow, Ohio Early Childhood Leadership Fellow, and a member of Leadership Stark County’s 35th Class Signature Program.
LaFlovia “Flo” Ginanni, M.Ed., LPCLaFlovia “Flo” Ginanni has been at United Way of Greater Stark County since 2013. She is currently the Vice President of Diversity, Culture, and Engagement. She launched United Way’s Project Blueprint in 2019, a board and committee preparedness program designed to recruit, train, and place ethnically diverse leaders into policy-making roles to enhance the effectiveness of nonprofit agencies. Flo also represents United Way on the Dismantling Racism Coalition of Stark County, which introduced the 15-Day Unity Challenge to the community in August of 2020. She is a Licensed Professional Counselor, as well as a certified Chemical Dependency Counselor Assistant, and works as a PRN Counselor at CommQuest’s Detox Unit. She holds dual bachelor’s degrees in Psychology and Sociology, in addition to master’s degrees in both Leadership Studies and Clinical Mental Health Counseling. She has worked in the social service, mental health, and criminal justice fields for over 30 years.
Afternoon Session: Building Connections in the Library with Effective Communication
Communication is the key to success in the workplace. We have the desire to communicate better but the missing piece is the “know-how.” In this presentation you will get the “know-how” to….
Communication is the key to success in the workplace. We have the desire to communicate better but the missing piece is the “know-how.” In this presentation you will get the “know-how” to….
- Express your ideas in a clear and concise format
- Listen with intent rather than with an agenda
- Manage communication breakdowns
- Communicate effectively with difficult people
When we get the “know-how” we build a connection with others which leads us to become effective and confident communicators!
Learning Objectives:
- Acquire techniques through listening and verbal communication for building connections with co-workers and patrons in the Library
- Implement strategies for managing communication breakdowns
Marilee Fini, M.A. CCC/SLP is a certified and licensed Speech Pathologist in Cleveland, OH running her own private practice, MLF Speech Therapy where she sees children and adults. She is also a professional speaker and has been presenting for over 24 years. In addition, she is an adjunct professor at Lakeland Community College where she teaches Public Speaking. Currently, she speaks for corporations, in healthcare and for other organizations on effective communication, Public Speaking and motivational topics. As a kid who stuttered, she couldn’t imagine being a speaker or a Speech Pathologist! In her presentations, she shares a message of discovering an “overcomer mindset” and being able to do things you never thought were possible! Location: Avon Lake Public Library
32649 Electric Blvd
Avon Lake, OH 44012
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
A Day for Public Service: Psychological Safety and Building Connections in the Workplace
11/20/2024
Join us for our ever-popular Day for Public Service! This year we are focusing on psychological safety and building connections in the workplace.
Morning Session: Psychological Safety
Evidence shows that when teams have psychological safety, they're more willing to acknowledge their own mistakes and figure out how to prevent them from moving forward. They're also more comfortable raising problems and exploring innovative solutions." During this session, we will focus on the "why," "what," and "impact" and create a call to action.
Learning Objectives:
Krista L. Allison, J.D.
Krista L. Allison currently serves as a Program Support Strategist for Stark Education Partnership, Inc., and an Educational Consultant/Coach for the Stark County Educational Service Center and the Ohio Department of Education State Support Team Region 9 in the areas of cradle to career, Ohio’s Whole Child Framework, family and community engagement, and diversity, equity, inclusion, and belonging.
For over 20 years, Krista has served in leadership roles at the state, county, and school district levels. Mrs. Allison has advised public officials on education regulations, provided training and coaching to education leaders, and created and implemented strategic policies, programs, and systems to address the equitable academic and non-academic needs of all students in Ohio schools. Mrs. Allison holds a Bachelor of Arts from Baldwin-Wallace University and a Juris Doctorate from Case Western Reserve University. She is an Institute for Educational Leadership Policy Fellow, Ohio Early Childhood Leadership Fellow, and a member of Leadership Stark County’s 35th Class Signature Program.
LaFlovia “Flo” Ginanni, M.Ed., LPC
LaFlovia “Flo” Ginanni has been at United Way of Greater Stark County since 2013. She is currently the Vice President of Diversity, Culture, and Engagement. She launched United Way’s Project Blueprint in 2019, a board and committee preparedness program designed to recruit, train, and place ethnically diverse leaders into policy-making roles to enhance the effectiveness of nonprofit agencies. Flo also represents United Way on the Dismantling Racism Coalition of Stark County, which introduced the 15-Day Unity Challenge to the community in August of 2020. She is a Licensed Professional Counselor, as well as a certified Chemical Dependency Counselor Assistant, and works as a PRN Counselor at CommQuest’s Detox Unit. She holds dual bachelor’s degrees in Psychology and Sociology, in addition to master’s degrees in both Leadership Studies and Clinical Mental Health Counseling. She has worked in the social service, mental health, and criminal justice fields for over 30 years.
Marilee Fini, M.A. CCC/SLP is a certified and licensed Speech Pathologist in Cleveland, OH running her own private practice, MLF Speech Therapy where she sees children and adults. She is also a professional speaker and has been presenting for over 24 years. In addition, she is an adjunct professor at Lakeland Community College where she teaches Public Speaking. Currently, she speaks for corporations, in healthcare and for other organizations on effective communication, Public Speaking and motivational topics. As a kid who stuttered, she couldn’t imagine being a speaker or a Speech Pathologist! In her presentations, she shares a message of discovering an “overcomer mindset” and being able to do things you never thought were possible!
Location: Stark Library
Main Library
Canton, OH 44702
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
11/20/2024
Join us for our ever-popular Day for Public Service! This year we are focusing on psychological safety and building connections in the workplace.Morning Session: Psychological Safety
Evidence shows that when teams have psychological safety, they're more willing to acknowledge their own mistakes and figure out how to prevent them from moving forward. They're also more comfortable raising problems and exploring innovative solutions." During this session, we will focus on the "why," "what," and "impact" and create a call to action.
Learning Objectives:
- How the foundation of a learning culture is psychological safety
- Being able to take risks without fear of reprisal
Krista L. Allison, J.D. Krista L. Allison currently serves as a Program Support Strategist for Stark Education Partnership, Inc., and an Educational Consultant/Coach for the Stark County Educational Service Center and the Ohio Department of Education State Support Team Region 9 in the areas of cradle to career, Ohio’s Whole Child Framework, family and community engagement, and diversity, equity, inclusion, and belonging.
For over 20 years, Krista has served in leadership roles at the state, county, and school district levels. Mrs. Allison has advised public officials on education regulations, provided training and coaching to education leaders, and created and implemented strategic policies, programs, and systems to address the equitable academic and non-academic needs of all students in Ohio schools. Mrs. Allison holds a Bachelor of Arts from Baldwin-Wallace University and a Juris Doctorate from Case Western Reserve University. She is an Institute for Educational Leadership Policy Fellow, Ohio Early Childhood Leadership Fellow, and a member of Leadership Stark County’s 35th Class Signature Program.
LaFlovia “Flo” Ginanni, M.Ed., LPCLaFlovia “Flo” Ginanni has been at United Way of Greater Stark County since 2013. She is currently the Vice President of Diversity, Culture, and Engagement. She launched United Way’s Project Blueprint in 2019, a board and committee preparedness program designed to recruit, train, and place ethnically diverse leaders into policy-making roles to enhance the effectiveness of nonprofit agencies. Flo also represents United Way on the Dismantling Racism Coalition of Stark County, which introduced the 15-Day Unity Challenge to the community in August of 2020. She is a Licensed Professional Counselor, as well as a certified Chemical Dependency Counselor Assistant, and works as a PRN Counselor at CommQuest’s Detox Unit. She holds dual bachelor’s degrees in Psychology and Sociology, in addition to master’s degrees in both Leadership Studies and Clinical Mental Health Counseling. She has worked in the social service, mental health, and criminal justice fields for over 30 years.
Afternoon Session: Building Connections in the Library with Effective Communication
Communication is the key to success in the workplace. We have the desire to communicate better but the missing piece is the “know-how.” In this presentation you will get the “know-how” to….
Communication is the key to success in the workplace. We have the desire to communicate better but the missing piece is the “know-how.” In this presentation you will get the “know-how” to….
- Express your ideas in a clear and concise format
- Listen with intent rather than with an agenda
- Manage communication breakdowns
- Communicate effectively with difficult people
When we get the “know-how” we build a connection with others which leads us to become effective and confident communicators!
Learning Objectives:
- Acquire techniques through listening and verbal communication for building connections with co-workers and patrons in the Library
- Implement strategies for managing communication breakdowns
Marilee Fini, M.A. CCC/SLP is a certified and licensed Speech Pathologist in Cleveland, OH running her own private practice, MLF Speech Therapy where she sees children and adults. She is also a professional speaker and has been presenting for over 24 years. In addition, she is an adjunct professor at Lakeland Community College where she teaches Public Speaking. Currently, she speaks for corporations, in healthcare and for other organizations on effective communication, Public Speaking and motivational topics. As a kid who stuttered, she couldn’t imagine being a speaker or a Speech Pathologist! In her presentations, she shares a message of discovering an “overcomer mindset” and being able to do things you never thought were possible! Location: Stark Library
Main Library
Canton, OH 44702
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
Management in Harmony
12/5/2024
Recorded 12/45/24
"Management in Harmony" is an enlightening and engaging webinar that delves into the art of cultivating a management team that operates in perfect harmony. In today's dynamic library landscape, the success of an organization often hinges on how effectively its management functions as a cohesive unit. This webinar aims to provide participants with invaluable insights and actionable strategies to foster a culture of collaboration, effective communication, and synergy within their management teams.
Attendees will learn the key principles and practices that enable managers from diverse backgrounds and departments to align their goals, work seamlessly together, and drive organizational success. Throughout "Management in Harmony," participants will discover 7 key strategies that focus on the importance of aligning departmental objectives, building strong inter-departmental relationships, and establishing clear communication channels. Whether you're an experienced manager looking to enhance your team's cohesion or a new or aspiring leader seeking to unlock the full potential of your management cadre, this webinar promises to equip you with the tools and knowledge needed to create a management team that harmoniously navigates challenges, maximizes opportunities, and ultimately propels your organization toward its strategic objectives.
Join presenters from the Warren-Trumbull County Public Library System, Kim Garrett, Deputy Director, and Sarah Everly, Mobile Library Services Manager, for an illuminating session where you'll learn how to orchestrate your management team to perform in perfect harmony, driving excellence and innovation across your organization.
Kim Garret, Deputy Director for the Warren-Trumbull County Public Library System
With a passion for knowledge and a dedication to serving the community, Kim Garrett, Deputy Director for the Warren-Trumbull County Public Library System, brings nearly 15 years of invaluable experience to the table. Having started her career as a youth services librarian, Kim has steadily climbed the ranks, exemplifying unwavering commitment to promoting literacy, fostering a love for learning, and expanding access to resources for all patrons. Her extensive expertise in library management, collection development, and innovative programming has been instrumental in transforming the libraries she has served into vibrant hubs for lifelong learning and cultural enrichment. As a leader in Ohio’s public libraries, Kim continues to champion the role of libraries as vital community assets, shaping the future of our industry and ensuring that libraries remains a beacon of knowledge and enlightenment for years to come.
Sarah Everly, Mobile Library Services Manager, Warren-Trumbull County Public Library System
Sarah's main focus is serving individuals who face barriers accessing traditional brick and mortar locations. She does so by providing bookmobile service and Library-by-Mail service as the Mobile Library Services manager at the Warren-Trumbull County Public Library in northeast Ohio.
As a former Peace Corps Volunteer, providing access to information and working collaboratively with others give her immense gratification. Everly has established two successful bi-weekly book clubs for and with adults with developmental disabilities and she has initiated a wonderfully successful (and fun!) partnership with the local state park (Mosquito Lake) to provide nature-centered programming paired with live animal demonstrations and a story time at the bookmobile. Everly continually seeks ways to expand bookmobile service and effectively utilize our time on the road.
Location: Online via Zoom
12/5/2024
Recorded 12/45/24"Management in Harmony" is an enlightening and engaging webinar that delves into the art of cultivating a management team that operates in perfect harmony. In today's dynamic library landscape, the success of an organization often hinges on how effectively its management functions as a cohesive unit. This webinar aims to provide participants with invaluable insights and actionable strategies to foster a culture of collaboration, effective communication, and synergy within their management teams.
Attendees will learn the key principles and practices that enable managers from diverse backgrounds and departments to align their goals, work seamlessly together, and drive organizational success. Throughout "Management in Harmony," participants will discover 7 key strategies that focus on the importance of aligning departmental objectives, building strong inter-departmental relationships, and establishing clear communication channels. Whether you're an experienced manager looking to enhance your team's cohesion or a new or aspiring leader seeking to unlock the full potential of your management cadre, this webinar promises to equip you with the tools and knowledge needed to create a management team that harmoniously navigates challenges, maximizes opportunities, and ultimately propels your organization toward its strategic objectives.
Join presenters from the Warren-Trumbull County Public Library System, Kim Garrett, Deputy Director, and Sarah Everly, Mobile Library Services Manager, for an illuminating session where you'll learn how to orchestrate your management team to perform in perfect harmony, driving excellence and innovation across your organization.
- H: Honor Diversity
- A: Align Goals
- R: Regular Communication
- M: Mutual Trust & Mentorship
- O: Operational Efficiency
- N: Neutralize Conflict
- Y: Yield to Feedback
Kim Garret, Deputy Director for the Warren-Trumbull County Public Library SystemWith a passion for knowledge and a dedication to serving the community, Kim Garrett, Deputy Director for the Warren-Trumbull County Public Library System, brings nearly 15 years of invaluable experience to the table. Having started her career as a youth services librarian, Kim has steadily climbed the ranks, exemplifying unwavering commitment to promoting literacy, fostering a love for learning, and expanding access to resources for all patrons. Her extensive expertise in library management, collection development, and innovative programming has been instrumental in transforming the libraries she has served into vibrant hubs for lifelong learning and cultural enrichment. As a leader in Ohio’s public libraries, Kim continues to champion the role of libraries as vital community assets, shaping the future of our industry and ensuring that libraries remains a beacon of knowledge and enlightenment for years to come.
Sarah Everly, Mobile Library Services Manager, Warren-Trumbull County Public Library SystemSarah's main focus is serving individuals who face barriers accessing traditional brick and mortar locations. She does so by providing bookmobile service and Library-by-Mail service as the Mobile Library Services manager at the Warren-Trumbull County Public Library in northeast Ohio.
As a former Peace Corps Volunteer, providing access to information and working collaboratively with others give her immense gratification. Everly has established two successful bi-weekly book clubs for and with adults with developmental disabilities and she has initiated a wonderfully successful (and fun!) partnership with the local state park (Mosquito Lake) to provide nature-centered programming paired with live animal demonstrations and a story time at the bookmobile. Everly continually seeks ways to expand bookmobile service and effectively utilize our time on the road.
Location: Online via Zoom
Management in Harmony
12/5/2024
"Management in Harmony" is an enlightening and engaging webinar that delves into the art of cultivating a management team that operates in perfect harmony. In today's dynamic library landscape, the success of an organization often hinges on how effectively its management functions as a cohesive unit. This webinar aims to provide participants with invaluable insights and actionable strategies to foster a culture of collaboration, effective communication, and synergy within their management teams.
Attendees will learn the key principles and practices that enable managers from diverse backgrounds and departments to align their goals, work seamlessly together, and drive organizational success. Throughout "Management in Harmony," participants will discover 7 key strategies that focus on the importance of aligning departmental objectives, building strong inter-departmental relationships, and establishing clear communication channels. Whether you're an experienced manager looking to enhance your team's cohesion or a new or aspiring leader seeking to unlock the full potential of your management cadre, this webinar promises to equip you with the tools and knowledge needed to create a management team that harmoniously navigates challenges, maximizes opportunities, and ultimately propels your organization toward its strategic objectives.
Join presenters from the Warren-Trumbull County Public Library System, Kim Garrett, Deputy Director, and Sarah Everly, Mobile Library Services Manager, for an illuminating session where you'll learn how to orchestrate your management team to perform in perfect harmony, driving excellence and innovation across your organization.
Kim Garret, Deputy Director for the Warren-Trumbull County Public Library System
With a passion for knowledge and a dedication to serving the community, Kim Garrett, Deputy Director for the Warren-Trumbull County Public Library System, brings nearly 15 years of invaluable experience to the table. Having started her career as a youth services librarian, Kim has steadily climbed the ranks, exemplifying unwavering commitment to promoting literacy, fostering a love for learning, and expanding access to resources for all patrons. Her extensive expertise in library management, collection development, and innovative programming has been instrumental in transforming the libraries she has served into vibrant hubs for lifelong learning and cultural enrichment. As a leader in Ohio’s public libraries, Kim continues to champion the role of libraries as vital community assets, shaping the future of our industry and ensuring that libraries remains a beacon of knowledge and enlightenment for years to come.
Sarah Everly, Mobile Library Services Manager, Warren-Trumbull County Public Library System
Sarah's main focus is serving individuals who face barriers accessing traditional brick and mortar locations. She does so by providing bookmobile service and Library-by-Mail service as the Mobile Library Services manager at the Warren-Trumbull County Public Library in northeast Ohio.
As a former Peace Corps Volunteer, providing access to information and working collaboratively with others give her immense gratification. Everly has established two successful bi-weekly book clubs for and with adults with developmental disabilities and she has initiated a wonderfully successful (and fun!) partnership with the local state park (Mosquito Lake) to provide nature-centered programming paired with live animal demonstrations and a story time at the bookmobile. Everly continually seeks ways to expand bookmobile service and effectively utilize our time on the road.
Location: Online via Zoom
12/5/2024
"Management in Harmony" is an enlightening and engaging webinar that delves into the art of cultivating a management team that operates in perfect harmony. In today's dynamic library landscape, the success of an organization often hinges on how effectively its management functions as a cohesive unit. This webinar aims to provide participants with invaluable insights and actionable strategies to foster a culture of collaboration, effective communication, and synergy within their management teams.
Attendees will learn the key principles and practices that enable managers from diverse backgrounds and departments to align their goals, work seamlessly together, and drive organizational success. Throughout "Management in Harmony," participants will discover 7 key strategies that focus on the importance of aligning departmental objectives, building strong inter-departmental relationships, and establishing clear communication channels. Whether you're an experienced manager looking to enhance your team's cohesion or a new or aspiring leader seeking to unlock the full potential of your management cadre, this webinar promises to equip you with the tools and knowledge needed to create a management team that harmoniously navigates challenges, maximizes opportunities, and ultimately propels your organization toward its strategic objectives.
Join presenters from the Warren-Trumbull County Public Library System, Kim Garrett, Deputy Director, and Sarah Everly, Mobile Library Services Manager, for an illuminating session where you'll learn how to orchestrate your management team to perform in perfect harmony, driving excellence and innovation across your organization.
- H: Honor Diversity
- A: Align Goals
- R: Regular Communication
- M: Mutual Trust & Mentorship
- O: Operational Efficiency
- N: Neutralize Conflict
- Y: Yield to Feedback
Kim Garret, Deputy Director for the Warren-Trumbull County Public Library SystemWith a passion for knowledge and a dedication to serving the community, Kim Garrett, Deputy Director for the Warren-Trumbull County Public Library System, brings nearly 15 years of invaluable experience to the table. Having started her career as a youth services librarian, Kim has steadily climbed the ranks, exemplifying unwavering commitment to promoting literacy, fostering a love for learning, and expanding access to resources for all patrons. Her extensive expertise in library management, collection development, and innovative programming has been instrumental in transforming the libraries she has served into vibrant hubs for lifelong learning and cultural enrichment. As a leader in Ohio’s public libraries, Kim continues to champion the role of libraries as vital community assets, shaping the future of our industry and ensuring that libraries remains a beacon of knowledge and enlightenment for years to come.
Sarah Everly, Mobile Library Services Manager, Warren-Trumbull County Public Library SystemSarah's main focus is serving individuals who face barriers accessing traditional brick and mortar locations. She does so by providing bookmobile service and Library-by-Mail service as the Mobile Library Services manager at the Warren-Trumbull County Public Library in northeast Ohio.
As a former Peace Corps Volunteer, providing access to information and working collaboratively with others give her immense gratification. Everly has established two successful bi-weekly book clubs for and with adults with developmental disabilities and she has initiated a wonderfully successful (and fun!) partnership with the local state park (Mosquito Lake) to provide nature-centered programming paired with live animal demonstrations and a story time at the bookmobile. Everly continually seeks ways to expand bookmobile service and effectively utilize our time on the road.
Location: Online via Zoom
Ableism and Access: How to Be an Accomplice to Change
12/12/2024
This interactive presentation is designed to be a starting point to understanding ableism and its impact on individuals and the workplace, with a focus on accessibility and inclusion. By highlighting the importance of universal design and its ability to increase access for all people, participants will learn about how to address ableism in their libraries and decrease its impact on both patrons and staff.
Learning Objectives:
Teanna Weeks (she/her) has worked in libraries for most of her adult life. At the Shaker Heights City School District, she is central processing for library materials for all school buildings. Teanna has a passion for advocacy in all areas and consistently works for inclusivity in all spaces. Be careful if you chat her up; she can talk for hours about nail polish, Agents of S.H.I.E.L.D., BTS, and Star Wars.
Marisha Sullivan (she/they) is the Librarian at Holden Forests & Gardens, overseeing the Archives, Special Collections, and Circulating Collections at both Cleveland Botanical Garden and Holden Arboretum. Previously a public librarian, Marisha brings a passion for lifelong learning, accessibility, and equity to her work with plants, trees, and people. When not in the library or wandering the woods, Marisha enjoys fiber arts, video games, and exploring the Greater Cleveland area.
Location: Online via Zoom
12/12/2024
This interactive presentation is designed to be a starting point to understanding ableism and its impact on individuals and the workplace, with a focus on accessibility and inclusion. By highlighting the importance of universal design and its ability to increase access for all people, participants will learn about how to address ableism in their libraries and decrease its impact on both patrons and staff.
Learning Objectives:
- Participants will be able to define ableism.
- Participants will learn about accessibility and accommodations.
- Participants will be able to recognize ableist language and microaggressions.
- Participants will become more comfortable addressing ableism in its many forms.
Teanna Weeks (she/her) has worked in libraries for most of her adult life. At the Shaker Heights City School District, she is central processing for library materials for all school buildings. Teanna has a passion for advocacy in all areas and consistently works for inclusivity in all spaces. Be careful if you chat her up; she can talk for hours about nail polish, Agents of S.H.I.E.L.D., BTS, and Star Wars.Marisha Sullivan (she/they) is the Librarian at Holden Forests & Gardens, overseeing the Archives, Special Collections, and Circulating Collections at both Cleveland Botanical Garden and Holden Arboretum. Previously a public librarian, Marisha brings a passion for lifelong learning, accessibility, and equity to her work with plants, trees, and people. When not in the library or wandering the woods, Marisha enjoys fiber arts, video games, and exploring the Greater Cleveland area.Location: Online via Zoom
Ableism and Access: How to Be an Accomplice to Change
12/12/2024
Recorded 12/12/24
This interactive presentation is designed to be a starting point to understanding ableism and its impact on individuals and the workplace, with a focus on accessibility and inclusion. By highlighting the importance of universal design and its ability to increase access for all people, participants will learn about how to address ableism in their libraries and decrease its impact on both patrons and staff.
Learning Objectives:
Teanna Weeks (she/her) has worked in libraries for most of her adult life. At the Shaker Heights City School District, she is central processing for library materials for all school buildings. Teanna has a passion for advocacy in all areas and consistently works for inclusivity in all spaces. Be careful if you chat her up; she can talk for hours about nail polish, Agents of S.H.I.E.L.D., BTS, and Star Wars.
Marisha Sullivan (she/they) is the Librarian at Holden Forests & Gardens, overseeing the Archives, Special Collections, and Circulating Collections at both Cleveland Botanical Garden and Holden Arboretum. Previously a public librarian, Marisha brings a passion for lifelong learning, accessibility, and equity to her work with plants, trees, and people. When not in the library or wandering the woods, Marisha enjoys fiber arts, video games, and exploring the Greater Cleveland area.
Location: Online via Zoom
12/12/2024
Recorded 12/12/24This interactive presentation is designed to be a starting point to understanding ableism and its impact on individuals and the workplace, with a focus on accessibility and inclusion. By highlighting the importance of universal design and its ability to increase access for all people, participants will learn about how to address ableism in their libraries and decrease its impact on both patrons and staff.
Learning Objectives:
- Participants will be able to define ableism.
- Participants will learn about accessibility and accommodations.
- Participants will be able to recognize ableist language and microaggressions.
- Participants will become more comfortable addressing ableism in its many forms.
Teanna Weeks (she/her) has worked in libraries for most of her adult life. At the Shaker Heights City School District, she is central processing for library materials for all school buildings. Teanna has a passion for advocacy in all areas and consistently works for inclusivity in all spaces. Be careful if you chat her up; she can talk for hours about nail polish, Agents of S.H.I.E.L.D., BTS, and Star Wars.Marisha Sullivan (she/they) is the Librarian at Holden Forests & Gardens, overseeing the Archives, Special Collections, and Circulating Collections at both Cleveland Botanical Garden and Holden Arboretum. Previously a public librarian, Marisha brings a passion for lifelong learning, accessibility, and equity to her work with plants, trees, and people. When not in the library or wandering the woods, Marisha enjoys fiber arts, video games, and exploring the Greater Cleveland area.Location: Online via Zoom
Foundations of Conflict Management
2/5/2025
Where do disagreements come from and how does it escalate? How can you stay prepared to address and de-escalate conflict? This opening session will dive into ways you can grow self-awareness and manage your own emotions as a first step to proactive conflict management and relationship building. You'll learn how communication and conflict styles, power dynamics, and cultural humility can impact difficult interactions. Leave this session with conflict resolution methods that will give you tips and tools to communicate with others directly, kindly, and confidently.
Learning Objectives:
Crystal Trice, CSM, CSM@Scale, Library Consultant, Scissors & Glue, LLC
Crystal Trice, founder of Scissors & Glue, LLC, has over 20 years of experience in education and local government, with a focus on improving collaboration and handling challenging situations with patrons and coworkers. She is passionate about creating environments where people work together more effectively.
With certifications as a Scrum Master and in Scrum at Scale for Government, Crystal holds a Master’s in Library & Information Science and a Bachelor’s in Elementary Education and Psychology. Her dedication to community enrichment fuels her work in supporting organizations to achieve their goals.
Crystal lives near Portland, Oregon, and enjoys organizing her thoughts (and tasks) with Sharpies, Flair pens, and sticky notes. She shares her home with her husband and a quirky mix of animals.
Location: Online via Zoom
2/5/2025
Where do disagreements come from and how does it escalate? How can you stay prepared to address and de-escalate conflict? This opening session will dive into ways you can grow self-awareness and manage your own emotions as a first step to proactive conflict management and relationship building. You'll learn how communication and conflict styles, power dynamics, and cultural humility can impact difficult interactions. Leave this session with conflict resolution methods that will give you tips and tools to communicate with others directly, kindly, and confidently.
Learning Objectives:
- Identify common sources of conflict and recognize how power dynamics and personal communication styles can influence disagreements.
- Learn techniques to manage your emotions and remain calm during conflict, improving your ability to respond thoughtfully rather than simply react.
- Discover practical conflict resolution methods and tools to communicate directly, kindly, and confidently, helping to de-escalate tension and build stronger relationships.
Crystal Trice, CSM, CSM@Scale, Library Consultant, Scissors & Glue, LLCCrystal Trice, founder of Scissors & Glue, LLC, has over 20 years of experience in education and local government, with a focus on improving collaboration and handling challenging situations with patrons and coworkers. She is passionate about creating environments where people work together more effectively.
With certifications as a Scrum Master and in Scrum at Scale for Government, Crystal holds a Master’s in Library & Information Science and a Bachelor’s in Elementary Education and Psychology. Her dedication to community enrichment fuels her work in supporting organizations to achieve their goals.
Crystal lives near Portland, Oregon, and enjoys organizing her thoughts (and tasks) with Sharpies, Flair pens, and sticky notes. She shares her home with her husband and a quirky mix of animals.
Location: Online via Zoom
Foundations of Conflict Management
2/5/2025
Recorded 2/5/25
Where do disagreements come from and how does it escalate? How can you stay prepared to address and de-escalate conflict? This opening session will dive into ways you can grow self-awareness and manage your own emotions as a first step to proactive conflict management and relationship building. You'll learn how communication and conflict styles, power dynamics, and cultural humility can impact difficult interactions. Leave this session with conflict resolution methods that will give you tips and tools to communicate with others directly, kindly, and confidently.
Learning Objectives:
Crystal Trice, CSM, CSM@Scale, Library Consultant, Scissors & Glue, LLC
Crystal Trice, founder of Scissors & Glue, LLC, has over 20 years of experience in education and local government, with a focus on improving collaboration and handling challenging situations with patrons and coworkers. She is passionate about creating environments where people work together more effectively.
With certifications as a Scrum Master and in Scrum at Scale for Government, Crystal holds a Master’s in Library & Information Science and a Bachelor’s in Elementary Education and Psychology. Her dedication to community enrichment fuels her work in supporting organizations to achieve their goals.
Crystal lives near Portland, Oregon, and enjoys organizing her thoughts (and tasks) with Sharpies, Flair pens, and sticky notes. She shares her home with her husband and a quirky mix of animals.
Location: Online via Zoom
2/5/2025
Recorded 2/5/25Where do disagreements come from and how does it escalate? How can you stay prepared to address and de-escalate conflict? This opening session will dive into ways you can grow self-awareness and manage your own emotions as a first step to proactive conflict management and relationship building. You'll learn how communication and conflict styles, power dynamics, and cultural humility can impact difficult interactions. Leave this session with conflict resolution methods that will give you tips and tools to communicate with others directly, kindly, and confidently.
Learning Objectives:
- Identify common sources of conflict and recognize how power dynamics and personal communication styles can influence disagreements.
- Learn techniques to manage your emotions and remain calm during conflict, improving your ability to respond thoughtfully rather than simply react.
- Discover practical conflict resolution methods and tools to communicate directly, kindly, and confidently, helping to de-escalate tension and build stronger relationships.
Crystal Trice, CSM, CSM@Scale, Library Consultant, Scissors & Glue, LLCCrystal Trice, founder of Scissors & Glue, LLC, has over 20 years of experience in education and local government, with a focus on improving collaboration and handling challenging situations with patrons and coworkers. She is passionate about creating environments where people work together more effectively.
With certifications as a Scrum Master and in Scrum at Scale for Government, Crystal holds a Master’s in Library & Information Science and a Bachelor’s in Elementary Education and Psychology. Her dedication to community enrichment fuels her work in supporting organizations to achieve their goals.
Crystal lives near Portland, Oregon, and enjoys organizing her thoughts (and tasks) with Sharpies, Flair pens, and sticky notes. She shares her home with her husband and a quirky mix of animals.
Location: Online via Zoom
Full Spectrum Communications for Libraries - How MessageBee Enables and Enhances Patron Communications
2/6/2025
The MessageBee system is comprehensive communication solution for libraries – handling both account notifications and marketing/outreach communications via email, voice and text/sms. This presentation will cover the functionality contrasting key differences from what is available by default from native ILS communications.
From a marketing perspective, we will cover some common applications outside of just newsletters along with some best practices for marketing email communication.
Learning Objectives:
Presenter:
Rob Klaus is President of Unique Management's Software & Patron Service operations. He has been working with public libraries on communication services for almost 25 years. He was central to the creation of Unique's MessageBee communication platform for libraries and has helped hundreds of libraries implement communication solutions.
Location: Online via Zoom
2/6/2025
The MessageBee system is comprehensive communication solution for libraries – handling both account notifications and marketing/outreach communications via email, voice and text/sms. This presentation will cover the functionality contrasting key differences from what is available by default from native ILS communications.
From a marketing perspective, we will cover some common applications outside of just newsletters along with some best practices for marketing email communication.
Learning Objectives:
- Options for enhanced circulation notifications
- Ideas for engaging patrons through email marketing
- Best practices for email communications
Presenter:
Rob Klaus is President of Unique Management's Software & Patron Service operations. He has been working with public libraries on communication services for almost 25 years. He was central to the creation of Unique's MessageBee communication platform for libraries and has helped hundreds of libraries implement communication solutions.Location: Online via Zoom
Full Spectrum Communications for Libraries - How MessageBee Enables and Enhances Patron Communications
2/6/2025
Recorded 2/6/25
The MessageBee system is comprehensive communication solution for libraries – handling both account notifications and marketing/outreach communications via email, voice and text/sms. This presentation will cover the functionality contrasting key differences from what is available by default from native ILS communications.
From a marketing perspective, we will cover some common applications outside of just newsletters along with some best practices for marketing email communication.
Learning Objectives:
Presenter:
Rob Klaus is President of Unique Management's Software & Patron Service operations. He has been working with public libraries on communication services for almost 25 years. He was central to the creation of Unique's MessageBee communication platform for libraries and has helped hundreds of libraries implement communication solutions.
Location: Online via Zoom
2/6/2025
Recorded 2/6/25The MessageBee system is comprehensive communication solution for libraries – handling both account notifications and marketing/outreach communications via email, voice and text/sms. This presentation will cover the functionality contrasting key differences from what is available by default from native ILS communications.
From a marketing perspective, we will cover some common applications outside of just newsletters along with some best practices for marketing email communication.
Learning Objectives:
- Options for enhanced circulation notifications
- Ideas for engaging patrons through email marketing
- Best practices for email communications
Presenter:
Rob Klaus is President of Unique Management's Software & Patron Service operations. He has been working with public libraries on communication services for almost 25 years. He was central to the creation of Unique's MessageBee communication platform for libraries and has helped hundreds of libraries implement communication solutions.Location: Online via Zoom
Leading from the Middle: Managing Up and Down Simultaneously
2/12/2025
This is part of the 2024-2025 Leadership Academy.
Do you have more than one boss at your library? Do you have lots of responsibility but little authority? Are you working between multiple departments? Are you looking to improve your communication skills with your managers and your direct reports? If you said yes to any of these questions then this webinar can help you communicate better and manage up, and down.
Learning Objectives:
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie is the author of four books: Teen Fandom and Geek Programming (2018), Digital Citizenship: Teaching and Practice from the Field (2019), Serving Teens and Adults on the Autism Spectrum: A Guide for Libraries (2020), and Becoming a Digital Parent: A Practical Guide to Help Families Navigate Technology (2021). She is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.
Location: Online via Zoom
2/12/2025
This is part of the 2024-2025 Leadership Academy.
Do you have more than one boss at your library? Do you have lots of responsibility but little authority? Are you working between multiple departments? Are you looking to improve your communication skills with your managers and your direct reports? If you said yes to any of these questions then this webinar can help you communicate better and manage up, and down.
Learning Objectives:
- Communication techniques for communicating with upper management and employees
- Prioritizing tasks and setting goals
- Performance evaluation strategies: How to better give and receive feedback
- Time management concerns: How to organize and prioritize your time to meet multiple (and sometimes competing) goals
- Planning and organizing meetings from "the middle"
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie is the author of four books: Teen Fandom and Geek Programming (2018), Digital Citizenship: Teaching and Practice from the Field (2019), Serving Teens and Adults on the Autism Spectrum: A Guide for Libraries (2020), and Becoming a Digital Parent: A Practical Guide to Help Families Navigate Technology (2021). She is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others. Location: Online via Zoom
Leading from the Middle: Managing Up and Down Simultaneously
2/12/2025
Recorded 2/12/25
Do you have more than one boss at your library? Do you have lots of responsibility but little authority? Are you working between multiple departments? Are you looking to improve your communication skills with your managers and your direct reports? If you said yes to any of these questions then this webinar can help you communicate better and manage up, and down.
Learning Objectives:
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie is the author of four books: Teen Fandom and Geek Programming (2018), Digital Citizenship: Teaching and Practice from the Field (2019), Serving Teens and Adults on the Autism Spectrum: A Guide for Libraries (2020), and Becoming a Digital Parent: A Practical Guide to Help Families Navigate Technology (2021). She is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.
Location: Online via Zoom
2/12/2025
Recorded 2/12/25Do you have more than one boss at your library? Do you have lots of responsibility but little authority? Are you working between multiple departments? Are you looking to improve your communication skills with your managers and your direct reports? If you said yes to any of these questions then this webinar can help you communicate better and manage up, and down.
Learning Objectives:
- Communication techniques for communicating with upper management and employees
- Prioritizing tasks and setting goals
- Performance evaluation strategies: How to better give and receive feedback
- Time management concerns: How to organize and prioritize your time to meet multiple (and sometimes competing) goals
- Planning and organizing meetings from "the middle"
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie is the author of four books: Teen Fandom and Geek Programming (2018), Digital Citizenship: Teaching and Practice from the Field (2019), Serving Teens and Adults on the Autism Spectrum: A Guide for Libraries (2020), and Becoming a Digital Parent: A Practical Guide to Help Families Navigate Technology (2021). She is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others. Location: Online via Zoom
Building Joy-Centric Libraries: an Experiential Approach
2/20/2025
An interactive workshop for library staff seeking joyful practices to build connection and community engagement. Positive psychology is shown to improve staff and customer retention and improve morale. This workshop offers practical tools for work teams of all sizes and can be adapted for in-person or virtual environments.
Learning Objectives:
Rebecca Hass (she/her/hers) is the programming and outreach manager for Anne Arundel County Public Library (AACPL) and author of 101 Seeds for Library Joy. Prior to AACPL, she served in librarianship and management with the Enoch Pratt Free Library and Ramsey County Public Library. Rebecca received her MLIS from Dominican University in 2008 and her Life and Engagement Coaching Certificate from Anne Arundel Community College in 2022. Rebecca integrates positive psychology practices with DEIB approaches in libraries, community engagement, coaching, and consulting in her business, Joy Work, LLC: https://joyworkllc.com/.
Location: Online via Zoom
2/20/2025
An interactive workshop for library staff seeking joyful practices to build connection and community engagement. Positive psychology is shown to improve staff and customer retention and improve morale. This workshop offers practical tools for work teams of all sizes and can be adapted for in-person or virtual environments.
Learning Objectives:
- Participants will be able to identify one potential issue that can be heightened in times of challenge and transition.
- Participants will learn the positive psychology framework and tools to integrate into collaborations, meetings, and projects.
- Participants will engage in 3 joy-centric exercises and ways to integrate these into their work with communities.
Rebecca Hass (she/her/hers) is the programming and outreach manager for Anne Arundel County Public Library (AACPL) and author of 101 Seeds for Library Joy. Prior to AACPL, she served in librarianship and management with the Enoch Pratt Free Library and Ramsey County Public Library. Rebecca received her MLIS from Dominican University in 2008 and her Life and Engagement Coaching Certificate from Anne Arundel Community College in 2022. Rebecca integrates positive psychology practices with DEIB approaches in libraries, community engagement, coaching, and consulting in her business, Joy Work, LLC: https://joyworkllc.com/.Location: Online via Zoom
Building Joy-Centric Libraries: an Experiential Approach
2/20/2025
An interactive workshop for library staff seeking joyful practices to build connection and community engagement. Positive psychology is shown to improve staff and customer retention and improve morale. This workshop offers practical tools for work teams of all sizes and can be adapted for in-person or virtual environments.
Learning Objectives:
Rebecca Hass (she/her/hers) is the programming and outreach manager for Anne Arundel County Public Library (AACPL) and author of 101 Seeds for Library Joy. Prior to AACPL, she served in librarianship and management with the Enoch Pratt Free Library and Ramsey County Public Library. Rebecca received her MLIS from Dominican University in 2008 and her Life and Engagement Coaching Certificate from Anne Arundel Community College in 2022. Rebecca integrates positive psychology practices with DEIB approaches in libraries, community engagement, coaching, and consulting in her business, Joy Work, LLC: https://joyworkllc.com/.
Location: Online via Zoom
2/20/2025
An interactive workshop for library staff seeking joyful practices to build connection and community engagement. Positive psychology is shown to improve staff and customer retention and improve morale. This workshop offers practical tools for work teams of all sizes and can be adapted for in-person or virtual environments.Learning Objectives:
- Participants will be able to identify one potential issue that can be heightened in times of challenge and transition.
- Participants will learn the positive psychology framework and tools to integrate into collaborations, meetings, and projects.
- Participants will engage in 3 joy-centric exercises and ways to integrate these into their work with communities.
Rebecca Hass (she/her/hers) is the programming and outreach manager for Anne Arundel County Public Library (AACPL) and author of 101 Seeds for Library Joy. Prior to AACPL, she served in librarianship and management with the Enoch Pratt Free Library and Ramsey County Public Library. Rebecca received her MLIS from Dominican University in 2008 and her Life and Engagement Coaching Certificate from Anne Arundel Community College in 2022. Rebecca integrates positive psychology practices with DEIB approaches in libraries, community engagement, coaching, and consulting in her business, Joy Work, LLC: https://joyworkllc.com/.Location: Online via Zoom
Preparing for and Managing Difficult Patron Interactions
3/5/2025
How do you maintain excellent customer service while dealing with a stressed out or disgruntled patron? And how do you manage these interactions while maintaining your personal boundaries? This session will focus on community and patron relationships and give you strategies to manage challenging interactions with the public. You will learn communication skills to help when initiating and responding in difficult conversations with the public, as well as simple, tangible tactics for de-escalating situations.
Presenter:
Kate Hall, Executive Director, Northbrook Public Library
Location: Online via Zoom
3/5/2025
How do you maintain excellent customer service while dealing with a stressed out or disgruntled patron? And how do you manage these interactions while maintaining your personal boundaries? This session will focus on community and patron relationships and give you strategies to manage challenging interactions with the public. You will learn communication skills to help when initiating and responding in difficult conversations with the public, as well as simple, tangible tactics for de-escalating situations.
Presenter:
Kate Hall, Executive Director, Northbrook Public LibraryLocation: Online via Zoom
Preparing for and Managing Difficult Patron Interactions
3/5/2025
Recorded 3/5/25
How do you maintain excellent customer service while dealing with a stressed out or disgruntled patron? And how do you manage these interactions while maintaining your personal boundaries? This session will focus on community and patron relationships and give you strategies to manage challenging interactions with the public. You will learn communication skills to help when initiating and responding in difficult conversations with the public, as well as simple, tangible tactics for de-escalating situations.
Presenter:
Kate Hall, Executive Director, Northbrook Public Library
Location: Online via Zoom
3/5/2025
Recorded 3/5/25How do you maintain excellent customer service while dealing with a stressed out or disgruntled patron? And how do you manage these interactions while maintaining your personal boundaries? This session will focus on community and patron relationships and give you strategies to manage challenging interactions with the public. You will learn communication skills to help when initiating and responding in difficult conversations with the public, as well as simple, tangible tactics for de-escalating situations.
Presenter:
Kate Hall, Executive Director, Northbrook Public LibraryLocation: Online via Zoom
Customer Service Conference: Perspectives, Possibilities, and Practices
4/3/2025
We are excited to share this dynamic customer service conference designed specifically for frontline library staff. As the heart and face of every library, frontline employees play a vital role in creating welcoming, inclusive, and impactful experiences for patrons. This conference is your opportunity to network with your peers, explore new perspectives, discover new possibilities and come away with practical tools to better assist you, the library and your patrons.
Keynote: Don’t Eat the Red Frog! Handling Some of the Worst Customer Behaviors that Come Through Your Doors!
Some customers are like the Red Poison Dart Frog of Costa Rica. Their behaviors are toxic! How many times a day are you dealing with angry, difficult and even downright unreasonable customers? They truly can be poisonous, if you let them!
The good news is that you can choose to not let them ruin your day or poison your “service attitude” with their venom. And by using a few proven techniques and questions some of these Red Frog customers could actually leave feeling better!
The Don’t Eat the Red Frog session is interactive and fun-filled with information and experiences that you’ll be using to more effectively handle your angry and difficult customers.
Learning Objectives:
Presenter:
Andrew Sanderbeck has been developing and conducting training seminars for organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the author of two books and over 50 webinars.
Breakout Session 1
Empathize to Innovate
Learn about empathy-driven innovation where you'll discover creative ways to identify your customers' needs, brainstorm solutions, and quickly prototype ideas. Through interactive exercises and collaborative activities, you'll gain practical skills that you can immediately apply to enhance your services and offerings. By the end of the session, you'll have a toolkit of strategies to better empathize with your customers and uncover exciting opportunities for innovation at your library.
Learning Objectives:
Holly Klingler is an innovation trainer and facilitator with over 15 years of experience training staff on creative thinking and problem solving. With a design sprint certification and certified in project management from Google, she empowers teams to rapidly transform problems into prototypes. Holly's practical strategies blend design thinking and sprints, helping libraries innovate quickly and successfully. Holly is also a certified nonverbal analyst with over fifteen years of experience in body language training. Her expertise covers a range of applications, from customer service to conflict management, helping attendees communicate more effectively in both professional and personal settings.
Scripts for Mastering Difficult Conversations
Have you ever dealt with a patron who is disgruntled or doesn’t like change or is just plain mean? We all have. Seeing a need, Huron Public Library managers created scripts to help staff prepare to interact with difficult patrons. Learn why we decided to do this project. Learn what words to use when dealing with unhappy patrons. Participate in scenarios to help see how these scripts can help you. Walk away with scripts to take back to your library.
Presenters:
Vicki Hillman did not have your average start in libraries. She obtained her BS in Athletic Training from Wilmington College in 2001. From there, she went on to have a 15-year career as a Paramedic. After having her 2 kids, she decided to leave the world of EMS and started working in libraries. She was hired at Huron Public Library as the Children’s Assistant and after several years, moved up to Head of Customer and Tech Services. She has enjoyed 10 years at Huron Public Library.
Rebekah Hire-Santoro is the Head of Marketing and Emerging Technology at Huron Public Library in Huron, Ohio. She graduated from Elmhurst University with a Bachelor of Arts in Intercultural Studies. Before beginning her library career in Ohio, she worked at an arts non-profit in Colorado for five years where she honed her marketing and communications skills. She then began her true passion in working for libraries in 2023.
Breakout Session 2
The Quiet Approach to Serving Customers: Helping Introverts Excel in Customer Service
Customer service is not an easy job for anyone. It’s hard work to just stay on top of the ever-changing needs of our patrons and communities, and it takes real skill to talk with people, determine their needs and fulfill their requests.
It can be especially challenging for those who are more introverted to work with customers while handling difficult questions, listening to complaints and sometimes dealing with people that can be angry or confused.
This interactive and informative session will give attendees the tools that they need to be more successful and in-control of their customer interactions. We will focus on the strengths of the “Quiet Approach” including active listening and thinking before speaking, while sharpening the skills needed to handle all customer situations with less anxiety and stress.
Learning Objectives:
The Phenomenon of Library Anxiety
Trying new things can be hard for anyone, but for those who are anxious, it can seem almost impossible. Learn about the research done on library anxiety. Learn how to identify patrons who are anxious using the library. Ideas will be shared on how to help them become more comfortable with the library each time they visit.
Presenter:
Jennifer Buch has worked in libraries for 18 years but has been visiting them since she was born. Her love of books and reading started with being read to by her parents and grandparents and being able to read to the audience at her kindergarten graduation in her pink gingham dress. Rarely is she without a book to read. Libraries are about more than books, and helping patrons connect to what they need has become one of her greatest joys. Before becoming a librarian, she was a teacher of middle school age humans.
Breakout Session 3
A Firm Grasp: Utilizing Body Language to Increase Safety and Decrease Conflict
Discover the critical role of nonverbal communication in conflict management and personal safety. Participants will learn to recognize comfort and discomfort tells, establish baselines, and identify indicators of conflict and safety. Learn practical strategies for demonstrating approachability and authority, and enhance active awareness in maintaining safety in social situations.
Learning Objectives:
Packing our Briefcase with Superpowers for the Library!
We often forget to UNLOCK our Superpowers in our briefcase. When we utilize these Superpowers such as passion, flexibility, patience, self-care and optimism in our everyday work life, we gain a whole new perspective. Situations that once appeared IMPOSSIBLE now appear POSSIBLE. Practical and engaging activities will be done to practice using these Superpowers in everyday work scenarios. Participants will acquire concrete strategies for unlocking their Superpowers at work the next day!
Learning Objectives:
Marilee Fini, M.A. CCC/SLP is a certified and licensed Speech Pathologist in Cleveland, OH running her own private practice, MLF Speech Therapy where she sees children and adults. She is also a professional speaker and has been presenting for over 24 years. In addition, she is an adjunct professor at Lakeland Community College where she teaches Public Speaking. Currently, she speaks for corporations, in healthcare and for other organizations on effective communication, Public Speaking and motivational topics. As a kid who stuttered, she couldn’t imagine being a speaker or a Speech Pathologist! In her presentations, she shares a message of discovering an “overcomer mindset” and being able to do things you never thought were possible!
Location: Hilton Garden Inn
8971 Wilcox Dr
Twinsburg, OH 44087
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
4/3/2025
We are excited to share this dynamic customer service conference designed specifically for frontline library staff. As the heart and face of every library, frontline employees play a vital role in creating welcoming, inclusive, and impactful experiences for patrons. This conference is your opportunity to network with your peers, explore new perspectives, discover new possibilities and come away with practical tools to better assist you, the library and your patrons.
Keynote: Don’t Eat the Red Frog! Handling Some of the Worst Customer Behaviors that Come Through Your Doors!
Some customers are like the Red Poison Dart Frog of Costa Rica. Their behaviors are toxic! How many times a day are you dealing with angry, difficult and even downright unreasonable customers? They truly can be poisonous, if you let them!
The good news is that you can choose to not let them ruin your day or poison your “service attitude” with their venom. And by using a few proven techniques and questions some of these Red Frog customers could actually leave feeling better!
The Don’t Eat the Red Frog session is interactive and fun-filled with information and experiences that you’ll be using to more effectively handle your angry and difficult customers.
Learning Objectives:
- 3 techniques for not “eating the poison of your red frog customers” and not taking things personally
- 3 Super Powers that you can use to stay balanced in difficult customer situations
- Overcoming your biggest red frog, that just might be you
Presenter: Andrew Sanderbeck has been developing and conducting training seminars for organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the author of two books and over 50 webinars.
Breakout Session 1
Empathize to Innovate
Learn about empathy-driven innovation where you'll discover creative ways to identify your customers' needs, brainstorm solutions, and quickly prototype ideas. Through interactive exercises and collaborative activities, you'll gain practical skills that you can immediately apply to enhance your services and offerings. By the end of the session, you'll have a toolkit of strategies to better empathize with your customers and uncover exciting opportunities for innovation at your library.
Learning Objectives:
- Discover how to apply design thinking and design sprints to innovate quickly and effectively.
- Learn practical strategies to identify customer needs and springboard creative ideas.
- Apply rapid innovation tactics using an empathy-to-prototype process.
Holly Klingler is an innovation trainer and facilitator with over 15 years of experience training staff on creative thinking and problem solving. With a design sprint certification and certified in project management from Google, she empowers teams to rapidly transform problems into prototypes. Holly's practical strategies blend design thinking and sprints, helping libraries innovate quickly and successfully. Holly is also a certified nonverbal analyst with over fifteen years of experience in body language training. Her expertise covers a range of applications, from customer service to conflict management, helping attendees communicate more effectively in both professional and personal settings.Scripts for Mastering Difficult Conversations
Have you ever dealt with a patron who is disgruntled or doesn’t like change or is just plain mean? We all have. Seeing a need, Huron Public Library managers created scripts to help staff prepare to interact with difficult patrons. Learn why we decided to do this project. Learn what words to use when dealing with unhappy patrons. Participate in scenarios to help see how these scripts can help you. Walk away with scripts to take back to your library.
Presenters:
Vicki Hillman did not have your average start in libraries. She obtained her BS in Athletic Training from Wilmington College in 2001. From there, she went on to have a 15-year career as a Paramedic. After having her 2 kids, she decided to leave the world of EMS and started working in libraries. She was hired at Huron Public Library as the Children’s Assistant and after several years, moved up to Head of Customer and Tech Services. She has enjoyed 10 years at Huron Public Library.Rebekah Hire-Santoro is the Head of Marketing and Emerging Technology at Huron Public Library in Huron, Ohio. She graduated from Elmhurst University with a Bachelor of Arts in Intercultural Studies. Before beginning her library career in Ohio, she worked at an arts non-profit in Colorado for five years where she honed her marketing and communications skills. She then began her true passion in working for libraries in 2023. Breakout Session 2
The Quiet Approach to Serving Customers: Helping Introverts Excel in Customer Service
Customer service is not an easy job for anyone. It’s hard work to just stay on top of the ever-changing needs of our patrons and communities, and it takes real skill to talk with people, determine their needs and fulfill their requests.
It can be especially challenging for those who are more introverted to work with customers while handling difficult questions, listening to complaints and sometimes dealing with people that can be angry or confused.
This interactive and informative session will give attendees the tools that they need to be more successful and in-control of their customer interactions. We will focus on the strengths of the “Quiet Approach” including active listening and thinking before speaking, while sharpening the skills needed to handle all customer situations with less anxiety and stress.
Learning Objectives:
- Explore methods of serving customers and building customer relationships with less stress and apprehension
- Discover different ways of interacting with the customer that doesn’t feel forced or mandated
- Have specific phrases to use with customers to set boundaries and stop unwanted behaviors
The Phenomenon of Library Anxiety
Trying new things can be hard for anyone, but for those who are anxious, it can seem almost impossible. Learn about the research done on library anxiety. Learn how to identify patrons who are anxious using the library. Ideas will be shared on how to help them become more comfortable with the library each time they visit.
Presenter:
Jennifer Buch has worked in libraries for 18 years but has been visiting them since she was born. Her love of books and reading started with being read to by her parents and grandparents and being able to read to the audience at her kindergarten graduation in her pink gingham dress. Rarely is she without a book to read. Libraries are about more than books, and helping patrons connect to what they need has become one of her greatest joys. Before becoming a librarian, she was a teacher of middle school age humans. Breakout Session 3
A Firm Grasp: Utilizing Body Language to Increase Safety and Decrease Conflict
Discover the critical role of nonverbal communication in conflict management and personal safety. Participants will learn to recognize comfort and discomfort tells, establish baselines, and identify indicators of conflict and safety. Learn practical strategies for demonstrating approachability and authority, and enhance active awareness in maintaining safety in social situations.
Learning Objectives:
- Recognize and interpret key nonverbal cues related to safety and conflict in social environments.
- Apply effective body language techniques to de-escalate potential conflicts.
- Utilize nonverbal communication strategies to enhance personal safety and positive interactions.
Packing our Briefcase with Superpowers for the Library!
We often forget to UNLOCK our Superpowers in our briefcase. When we utilize these Superpowers such as passion, flexibility, patience, self-care and optimism in our everyday work life, we gain a whole new perspective. Situations that once appeared IMPOSSIBLE now appear POSSIBLE. Practical and engaging activities will be done to practice using these Superpowers in everyday work scenarios. Participants will acquire concrete strategies for unlocking their Superpowers at work the next day!
Learning Objectives:
- List various Superpowers needed for dealing with today’s challenges in the library
- Acquire concrete strategies for implementing these Superpowers to increase employee satisfaction and productivity
- Apply these Superpowers to manage difficult situations in the library
Marilee Fini, M.A. CCC/SLP is a certified and licensed Speech Pathologist in Cleveland, OH running her own private practice, MLF Speech Therapy where she sees children and adults. She is also a professional speaker and has been presenting for over 24 years. In addition, she is an adjunct professor at Lakeland Community College where she teaches Public Speaking. Currently, she speaks for corporations, in healthcare and for other organizations on effective communication, Public Speaking and motivational topics. As a kid who stuttered, she couldn’t imagine being a speaker or a Speech Pathologist! In her presentations, she shares a message of discovering an “overcomer mindset” and being able to do things you never thought were possible! Closing Session: A Customer Service Simulation
Mos Muneris® is the world's first customer service business simulation, designed to teach leadership teams the essential habits of customer service.
The program focuses on four key areas:
- Library Policy: Ensuring policies facilitate first-class customer service.
- Employee Training: Providing teams with the necessary tools for success.
- Service Recovery: Equipping teams with strategies to prevent and address mistakes.
- Employee Empowerment: Empowering staff to deliver exceptional service.
Mos Muneris is a product of Aegis360, offering a comprehensive suite of services to improve customer service practices.
Presenter:
Ned Parks has had a rich and varied life that has taken him from police officer to helicopter pilot to successful entrepreneur with management and leadership positions in the journey.
He brings this experience to his consulting practice as a global provider of business consulting and staff development services that help organizations improve management and strategic competencies enhance customer service and improve employee engagement efforts.
Location: Hilton Garden Inn
8971 Wilcox Dr
Twinsburg, OH 44087
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
Quiet Leadership: Foster your identity as an introverted or quiet leader to inspire beyond words
4/17/2025
The ideals set upon leaders puts pressure on the typical introvert to be someone they are not, which can lead to anxiety and avoidance or pursuing higher positions. But being a quiet leader challenges extroverted norms and expectations. Quiet leadership combats the idea to be a successful leader you have to be loud and promotes a healthier and more successful working environment. Through modesty, humility and action, quiet leaders focus on individual aspirations and talents, inspiring others through guidance, encouragement, and authenticity.
Learning Objectives:
Jennifer Blair is the Head of User Services and Assistant Professor at Azusa Pacific University. Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and computer literacy. Jennifer holds a B.A. in Graphic Design, a M.A in Education with an emphasis in Educational Multimedia, and a M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for students.
Location: Online via Zoom
4/17/2025
The ideals set upon leaders puts pressure on the typical introvert to be someone they are not, which can lead to anxiety and avoidance or pursuing higher positions. But being a quiet leader challenges extroverted norms and expectations. Quiet leadership combats the idea to be a successful leader you have to be loud and promotes a healthier and more successful working environment. Through modesty, humility and action, quiet leaders focus on individual aspirations and talents, inspiring others through guidance, encouragement, and authenticity.
Learning Objectives:
- Identify stereotypes that plague leadership expectations
- Learn how to influence others without changing who you are
- Discover how being a quiet leader is compassionate and promotes understanding
- Develop skill in creating work environments that inspires collaboration
Jennifer Blair is the Head of User Services and Assistant Professor at Azusa Pacific University. Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and computer literacy. Jennifer holds a B.A. in Graphic Design, a M.A in Education with an emphasis in Educational Multimedia, and a M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for students.
Location: Online via Zoom
Quiet Leadership: Foster your identity as an introverted or quiet leader to inspire beyond words
4/17/2025
Recorded 4/17/25
The ideals set upon leaders puts pressure on the typical introvert to be someone they are not, which can lead to anxiety and avoidance or pursuing higher positions. But being a quiet leader challenges extroverted norms and expectations. Quiet leadership combats the idea to be a successful leader you have to be loud and promotes a healthier and more successful working environment. Through modesty, humility and action, quiet leaders focus on individual aspirations and talents, inspiring others through guidance, encouragement, and authenticity.
Learning Objectives:
Jennifer Blair is the Head of User Services and Assistant Professor at Azusa Pacific University. Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and computer literacy. Jennifer holds a B.A. in Graphic Design, a M.A in Education with an emphasis in Educational Multimedia, and a M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for students.
Location: Online via Zoom
4/17/2025
Recorded 4/17/25The ideals set upon leaders puts pressure on the typical introvert to be someone they are not, which can lead to anxiety and avoidance or pursuing higher positions. But being a quiet leader challenges extroverted norms and expectations. Quiet leadership combats the idea to be a successful leader you have to be loud and promotes a healthier and more successful working environment. Through modesty, humility and action, quiet leaders focus on individual aspirations and talents, inspiring others through guidance, encouragement, and authenticity.
Learning Objectives:
- Identify stereotypes that plague leadership expectations
- Learn how to influence others without changing who you are
- Discover how being a quiet leader is compassionate and promotes understanding
- Develop skill in creating work environments that inspires collaboration
Jennifer Blair is the Head of User Services and Assistant Professor at Azusa Pacific University. Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and computer literacy. Jennifer holds a B.A. in Graphic Design, a M.A in Education with an emphasis in Educational Multimedia, and a M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for students.
Location: Online via Zoom
Managing Challenging Interactions with Colleagues and Staff
4/30/2025
How do you effectively work with resistant or challenging colleagues or staff members? What do you do if your direct supervisor or other leadership is creating challenges? How do you have difficult conversations at work? This week will focus on internal work relationships and teach you practical ways to have tough conversations, give and receive difficult feedback, and overcome or prevent grievances at work. We will also discuss ways to "manage up" and advocate for yourself or your team, including how to build or find support systems where you might not have them.
Learning Objectives:
Catherine Soehner, MLS, BSN, is the Associate Dean and Executive Director of the Eccles Health Sciences Library at the University of Utah. She has 36 years of experience in librarianship with 26 of those years spent in leadership positions. Her research reflects her interests in change management and leadership with publications and presentations on systems thinking, managing change, and assessment of library programs. She has given over 70 presentations and published two books, one on effective difficult conversations and the other on strategic planning. Previously, Catherine served in academic libraries at the University of Michigan and the University of California, Santa Cruz, as well as the National Library of Medicine.
Location: Online via Zoom
4/30/2025
How do you effectively work with resistant or challenging colleagues or staff members? What do you do if your direct supervisor or other leadership is creating challenges? How do you have difficult conversations at work? This week will focus on internal work relationships and teach you practical ways to have tough conversations, give and receive difficult feedback, and overcome or prevent grievances at work. We will also discuss ways to "manage up" and advocate for yourself or your team, including how to build or find support systems where you might not have them.
Learning Objectives:
- Overcome internal and external barriers to engaging in a difficult conversation
- Prepare for and plan a difficult conversation
- Execute and evaluate a difficult conversation
- Create a plan for follow up and accountability
Catherine Soehner, MLS, BSN, is the Associate Dean and Executive Director of the Eccles Health Sciences Library at the University of Utah. She has 36 years of experience in librarianship with 26 of those years spent in leadership positions. Her research reflects her interests in change management and leadership with publications and presentations on systems thinking, managing change, and assessment of library programs. She has given over 70 presentations and published two books, one on effective difficult conversations and the other on strategic planning. Previously, Catherine served in academic libraries at the University of Michigan and the University of California, Santa Cruz, as well as the National Library of Medicine.Location: Online via Zoom
Managing Challenging Interactions with Colleagues and Staff
4/30/2025
Recorded 4/30/25
How do you effectively work with resistant or challenging colleagues or staff members? What do you do if your direct supervisor or other leadership is creating challenges? How do you have difficult conversations at work? This week will focus on internal work relationships and teach you practical ways to have tough conversations, give and receive difficult feedback, and overcome or prevent grievances at work. We will also discuss ways to "manage up" and advocate for yourself or your team, including how to build or find support systems where you might not have them.
Learning Objectives:
Catherine Soehner, MLS, BSN, is the Associate Dean and Executive Director of the Eccles Health Sciences Library at the University of Utah. She has 36 years of experience in librarianship with 26 of those years spent in leadership positions. Her research reflects her interests in change management and leadership with publications and presentations on systems thinking, managing change, and assessment of library programs. She has given over 70 presentations and published two books, one on effective difficult conversations and the other on strategic planning. Previously, Catherine served in academic libraries at the University of Michigan and the University of California, Santa Cruz, as well as the National Library of Medicine.
Location: Online via Zoom
4/30/2025
Recorded 4/30/25How do you effectively work with resistant or challenging colleagues or staff members? What do you do if your direct supervisor or other leadership is creating challenges? How do you have difficult conversations at work? This week will focus on internal work relationships and teach you practical ways to have tough conversations, give and receive difficult feedback, and overcome or prevent grievances at work. We will also discuss ways to "manage up" and advocate for yourself or your team, including how to build or find support systems where you might not have them.
Learning Objectives:
- Overcome internal and external barriers to engaging in a difficult conversation
- Prepare for and plan a difficult conversation
- Execute and evaluate a difficult conversation
- Create a plan for follow up and accountability
Catherine Soehner, MLS, BSN, is the Associate Dean and Executive Director of the Eccles Health Sciences Library at the University of Utah. She has 36 years of experience in librarianship with 26 of those years spent in leadership positions. Her research reflects her interests in change management and leadership with publications and presentations on systems thinking, managing change, and assessment of library programs. She has given over 70 presentations and published two books, one on effective difficult conversations and the other on strategic planning. Previously, Catherine served in academic libraries at the University of Michigan and the University of California, Santa Cruz, as well as the National Library of Medicine.Location: Online via Zoom
2025 Directors’ Retreat: Working Through Uncertainty – Strategies for Adaptation and Support
5/22/2025 - 5/23/2025
We are excited to announce the 2025 Directors' Retreat: Working Through Uncertainty – Strategies for Adaptation and Support . We will be returning to the Punderson Manor Lodge & Conference Center this year. The retreat will kick off with a light breakfast on Thursday, May 22nd at 9:00 a.m. - the perfect time to catch up with your peers. The workshop will begin at 10 a.m. starting with Pursuing Inclusion in an Anti-DEI Political Climate. The afternoon will focus on working in these uncertain times and how to take care of yourself and support your staff. We will conclude the first day at 4:00 p.m. Dinner will be at 6:00 p.m. with the tradition of rich conversations to follow. The second day will start with breakfast at 8:00 a.m. followed by a Facilitated Discussion: Turning Insights into Action. We will conclude at noon with a quick lunch.
Thursday Morning, May 22nd:
Pursuing Inclusion in an Anti-DEI Political Climate
As political headwinds shift and Diversity, Equity, and Inclusion (DEI) efforts become subject to new restrictions, some organizations are left wondering what actions they are and are not allowed to take. In this session, we take a look at the current political landscape & legal realities facing DEI work. Participants will examine what effective DEI work is and is not and will how Diversity, Equity, and Inclusion efforts should raise the tide for all. The session will cover some common pushback & misconceptions about DEI efforts. Finally, participants will discuss how various elements of Diversity, Equity, and Inclusion realistically fit into their efforts to create healthy organizations.
Learning Objectives:
Mark Swaim-Fox, President and CEO, The Diversity Center of Northeast Ohio
Mark Swaim-Fox has spent the last 18 years as the Executive Director of the Cleveland chapter of Facing History & Ourselves, a national nonprofit organization that uses lessons of history to challenge teachers and their students to stand up to bigotry and hate. He was responsible for strategic planning, programming, external relationship building, fundraising, and team development.
Mark also serves as the Chairperson of the Ohio Holocaust and Genocide Memorial and Education Commission, which consists of 15 members who are appointed by the Governor.
Mark began his career as a history teacher and is deeply committed to education. Mark joined The Diversity Center of Northeast Ohio in September 2024 and is passionate about the Diversity Center's work, which is committed to creating communities where all people are connected, respected, and valued.
Afternoon Session: Workplace Wellness
In today’s ever-changing work environment, managing stress, uncertainty, and mental well-being is more important than ever. This presentation will explore strategies for maintaining your own mental health, supporting employees’ well-being, and fostering a resilient workplace culture. Attendees will gain practical tools to navigate heightened stressors, promote open conversations about mental health, and implement workplace wellness practices that benefit both individuals and organizations.
Learning Objectives:
Presenter: Katie Jenkins, Executive Director, NAMI Greater Cleveland
Katie Jenkins is a passionate mental health advocate, experienced public servant, lifelong student, and mother.
Her extensive professional background includes roles spanning every area of the mental health sector. Katie's guiding principle is rooted in empathy, compassion, and the belief that everyone deserves a high-level quality of life. She is dedicated to breaking down barriers and ensuring that no one faces their challenges alone.
Katie currently serves as a Vice-Chair of NAMI National's Executive Director Council's Executive Committee and is Chair of the NE Ohio Hub Steering Committee of the Mental Health and Addiction Advocacy Coalition. Katie is also a proud board member of R.A.K.E.
In May 2024, Katie graduated from Youngstown State University with a Master of Social Work and is a licensed social worker through the State of Ohio. She currently holds a Bachelor of Arts in Environmental Studies, Master of Public Administration, and a Chemical Dependency Counselor Assistant license.
Friday, May 23rd:
Sharing Your Library’s Story
We all know libraries do amazing work. Unfortunately, they are often called upon to do that work with less and less. As a library director one of your primary responsibilities is to share the value of your library with stakeholders and ensure that everyone in your community understands the benefits that libraries offer. In this session we’ll discuss how you can use data, data visualization, storytelling, and the simple act of listening to uncover key strategies for effectively communicating what your library does and why it matters.
Presenter: Jeff Regensburger is currently a Library Consultant and LSTA Coordinator at the State Library of Ohio. In that capacity, he administers the State Libraries' Grants to States LSTA funds and assists libraries who have been awarded LSTA funding. Prior to that, Jeff served 25 years at Worthington Libraries including time as an Adult Services Librarian, Supervisor, and 12 years as a Library Manager. Over the course of his career, Jeff has served on the State Library’s LSTA Advisory Council, OPLIN’s Content Advisory Committee, and OLC’s Management and Administration Division. Currently, Jeff serves on the Library Leadership Ohio Planning Committee and the ILEAD Ohio Planning Team.
Location: Punderson Manor Lodge & Conference Center
11755 Kinsman Road
Newbury, OH 44065
There are currently 15 spots remaining out of 35
5/22/2025 - 5/23/2025
We are excited to announce the 2025 Directors' Retreat: Working Through Uncertainty – Strategies for Adaptation and Support . We will be returning to the Punderson Manor Lodge & Conference Center this year. The retreat will kick off with a light breakfast on Thursday, May 22nd at 9:00 a.m. - the perfect time to catch up with your peers. The workshop will begin at 10 a.m. starting with Pursuing Inclusion in an Anti-DEI Political Climate. The afternoon will focus on working in these uncertain times and how to take care of yourself and support your staff. We will conclude the first day at 4:00 p.m. Dinner will be at 6:00 p.m. with the tradition of rich conversations to follow. The second day will start with breakfast at 8:00 a.m. followed by a Facilitated Discussion: Turning Insights into Action. We will conclude at noon with a quick lunch.
Thursday Morning, May 22nd:
Pursuing Inclusion in an Anti-DEI Political Climate
As political headwinds shift and Diversity, Equity, and Inclusion (DEI) efforts become subject to new restrictions, some organizations are left wondering what actions they are and are not allowed to take. In this session, we take a look at the current political landscape & legal realities facing DEI work. Participants will examine what effective DEI work is and is not and will how Diversity, Equity, and Inclusion efforts should raise the tide for all. The session will cover some common pushback & misconceptions about DEI efforts. Finally, participants will discuss how various elements of Diversity, Equity, and Inclusion realistically fit into their efforts to create healthy organizations.
Learning Objectives:
- Review the current political landscape & legal realities facing DEI work
- Examine what effective DEI work is and is not
- Discuss common pushback & misconceptions about DEI efforts
Mark Swaim-Fox, President and CEO, The Diversity Center of Northeast OhioMark Swaim-Fox has spent the last 18 years as the Executive Director of the Cleveland chapter of Facing History & Ourselves, a national nonprofit organization that uses lessons of history to challenge teachers and their students to stand up to bigotry and hate. He was responsible for strategic planning, programming, external relationship building, fundraising, and team development.
Mark also serves as the Chairperson of the Ohio Holocaust and Genocide Memorial and Education Commission, which consists of 15 members who are appointed by the Governor.
Mark began his career as a history teacher and is deeply committed to education. Mark joined The Diversity Center of Northeast Ohio in September 2024 and is passionate about the Diversity Center's work, which is committed to creating communities where all people are connected, respected, and valued.
Afternoon Session: Workplace Wellness
In today’s ever-changing work environment, managing stress, uncertainty, and mental well-being is more important than ever. This presentation will explore strategies for maintaining your own mental health, supporting employees’ well-being, and fostering a resilient workplace culture. Attendees will gain practical tools to navigate heightened stressors, promote open conversations about mental health, and implement workplace wellness practices that benefit both individuals and organizations.
Learning Objectives:
- Recognize and Manage Personal Stressors – Identify common workplace stressors and learn strategies to maintain personal mental well-being.
- Support Employee Mental Health – Develop skills to foster a supportive work environment, recognize signs of mental health challenges in employees, and provide appropriate resources and accommodations.
- Build Resilience and Workplace Wellness Strategies – Implement practical techniques to create a culture of wellness and improve team morale.
Presenter: Katie Jenkins, Executive Director, NAMI Greater ClevelandKatie Jenkins is a passionate mental health advocate, experienced public servant, lifelong student, and mother.
Her extensive professional background includes roles spanning every area of the mental health sector. Katie's guiding principle is rooted in empathy, compassion, and the belief that everyone deserves a high-level quality of life. She is dedicated to breaking down barriers and ensuring that no one faces their challenges alone.
Katie currently serves as a Vice-Chair of NAMI National's Executive Director Council's Executive Committee and is Chair of the NE Ohio Hub Steering Committee of the Mental Health and Addiction Advocacy Coalition. Katie is also a proud board member of R.A.K.E.
In May 2024, Katie graduated from Youngstown State University with a Master of Social Work and is a licensed social worker through the State of Ohio. She currently holds a Bachelor of Arts in Environmental Studies, Master of Public Administration, and a Chemical Dependency Counselor Assistant license.
Friday, May 23rd:
Sharing Your Library’s Story
We all know libraries do amazing work. Unfortunately, they are often called upon to do that work with less and less. As a library director one of your primary responsibilities is to share the value of your library with stakeholders and ensure that everyone in your community understands the benefits that libraries offer. In this session we’ll discuss how you can use data, data visualization, storytelling, and the simple act of listening to uncover key strategies for effectively communicating what your library does and why it matters.
Presenter: Jeff Regensburger is currently a Library Consultant and LSTA Coordinator at the State Library of Ohio. In that capacity, he administers the State Libraries' Grants to States LSTA funds and assists libraries who have been awarded LSTA funding. Prior to that, Jeff served 25 years at Worthington Libraries including time as an Adult Services Librarian, Supervisor, and 12 years as a Library Manager. Over the course of his career, Jeff has served on the State Library’s LSTA Advisory Council, OPLIN’s Content Advisory Committee, and OLC’s Management and Administration Division. Currently, Jeff serves on the Library Leadership Ohio Planning Committee and the ILEAD Ohio Planning Team.
Facilitated Discussion: Turning Insights into Action
Wrap up the 2025 Director's Retreat with an engaging discussion led by Ragan Snead, Executive Director of the Northeast Ohio Regional Library System. This session will provide an opportunity to reflect on key takeaways from the retreat and collaborate with peers to identify actionable steps you can implement at your library.
Location: Punderson Manor Lodge & Conference Center
11755 Kinsman Road
Newbury, OH 44065
There are currently 15 spots remaining out of 35
Designing for Diversity in Your Library’s Communications
6/12/2025
Location: Online via Zoom
6/12/2025
Being intentional and inclusive in the design of your library’s communications, in both physical and digital library spaces, can support and enrich your library’s accessibility, diversity, and equity. The graphics, language, or format selected for communications provide an opportunity to create more welcoming spaces which reflect and represent your community’s diversity, including—but not limited to—race, gender, or neurodiversity. Explore the importance of inclusion and representation in design and take a fresh look at how your library’s signage, marketing materials, and online communication can contribute to a sense of belonging for all.
Learning Objectives:
- Define the concept of neurodiversity and recommend strategies for improving web presence to support inclusivity,
- Explore the importance of representation in design and consider options for including diverse representation,
- Consider the impact language can have on both online and in-person communication and propose tools for improvement.
Presenter:
Mollie Peuler is the Elearning librarian at Appalachian State University. In this role, Mollie works to curate, design, and assess online learning objects and tools that support the flexible teaching and learning of information literacy concepts. Her research interests include instructional design, design justice, and inclusive design. Mollie received her MLIS from Florida State University and a Master of Education in Training and Development from North Carolina State University.
Location: Online via Zoom
Designing for Diversity in Your Library’s Communications
6/12/2025
Location: Online via Zoom
6/12/2025
Recorded 6/12/25
Being intentional and inclusive in the design of your library’s communications, in both physical and digital library spaces, can support and enrich your library’s accessibility, diversity, and equity. The graphics, language, or format selected for communications provide an opportunity to create more welcoming spaces which reflect and represent your community’s diversity, including—but not limited to—race, gender, or neurodiversity. Explore the importance of inclusion and representation in design and take a fresh look at how your library’s signage, marketing materials, and online communication can contribute to a sense of belonging for all.
Learning Objectives:
- Define the concept of neurodiversity and recommend strategies for improving web presence to support inclusivity,
- Explore the importance of representation in design and consider options for including diverse representation,
- Consider the impact language can have on both online and in-person communication and propose tools for improvement.
Presenter:
Mollie Peuler is the Elearning librarian at Appalachian State University. In this role, Mollie works to curate, design, and assess online learning objects and tools that support the flexible teaching and learning of information literacy concepts. Her research interests include instructional design, design justice, and inclusive design. Mollie received her MLIS from Florida State University and a Master of Education in Training and Development from North Carolina State University.
Location: Online via Zoom
Quiet Leadership 2.0: Distinguish your leadership capabilities, build confidence, and pathways to find support as a quiet leader
6/18/2025
Quiet leadership challenges the extroverted norms and expectations. As an extension of the popular webinar Quiet Leadership, Quiet leadership 2.0 takes it a step further by discussing healthy and successful working environments for the quiet leader. Participants will be challenged to build their leadership skills and aspirations to further inhibit leadership confidence. This webinar will focus on implementing leadership models according to type and is ideal for the emerging or intermediate leader.
Learning Objectives:
Jennifer Blair is the Head of User Services and Assistant Professor at Azusa Pacific University. Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and computer literacy. Jennifer holds a B.A. in Graphic Design, a M.A in Education with an emphasis in Educational Multimedia, and a M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for students.
Location: Online via Zoom
6/18/2025
Quiet leadership challenges the extroverted norms and expectations. As an extension of the popular webinar Quiet Leadership, Quiet leadership 2.0 takes it a step further by discussing healthy and successful working environments for the quiet leader. Participants will be challenged to build their leadership skills and aspirations to further inhibit leadership confidence. This webinar will focus on implementing leadership models according to type and is ideal for the emerging or intermediate leader.
Learning Objectives:
- Apply introvert types such as social, thinking, anxious, and restrained
- Acquire pathways of support via mentorship and partnership
- Advance your skill in implementing leadership models
- Increase your quiet leadership strengths by identifying and applying growth areas
Jennifer Blair is the Head of User Services and Assistant Professor at Azusa Pacific University. Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and computer literacy. Jennifer holds a B.A. in Graphic Design, a M.A in Education with an emphasis in Educational Multimedia, and a M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for students.
Location: Online via Zoom
Quiet Leadership 2.0: Distinguish your leadership capabilities, build confidence, and pathways to find support as a quiet leader
6/18/2025
Recorded 6/18/25
Quiet leadership challenges the extroverted norms and expectations. As an extension of the popular webinar Quiet Leadership, Quiet leadership 2.0 takes it a step further by discussing healthy and successful working environments for the quiet leader. Participants will be challenged to build their leadership skills and aspirations to further inhibit leadership confidence. This webinar will focus on implementing leadership models according to type and is ideal for the emerging or intermediate leader.
Learning Objectives:
Jennifer Blair is the Head of User Services and Assistant Professor at Azusa Pacific University. Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and computer literacy. Jennifer holds a B.A. in Graphic Design, a M.A in Education with an emphasis in Educational Multimedia, and a M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for students.
Location: Online via Zoom
6/18/2025
Recorded 6/18/25Quiet leadership challenges the extroverted norms and expectations. As an extension of the popular webinar Quiet Leadership, Quiet leadership 2.0 takes it a step further by discussing healthy and successful working environments for the quiet leader. Participants will be challenged to build their leadership skills and aspirations to further inhibit leadership confidence. This webinar will focus on implementing leadership models according to type and is ideal for the emerging or intermediate leader.
Learning Objectives:
- Apply introvert types such as social, thinking, anxious, and restrained
- Acquire pathways of support via mentorship and partnership
- Advance your skill in implementing leadership models
- Increase your quiet leadership strengths by identifying and applying growth areas
Jennifer Blair is the Head of User Services and Assistant Professor at Azusa Pacific University. Her role is dedicated to the user experience, including marketing the library, and teaching. She has extensive experience teaching online courses in design and computer literacy. Jennifer holds a B.A. in Graphic Design, a M.A in Education with an emphasis in Educational Multimedia, and a M.S. in Library and Information Studies. Her experience in academic and public libraries as well as work experience in art and design allow her to employ visionary strategies to enrich progress and enhance advancement for students.
Location: Online via Zoom
Confident and Clear: Building Effective Communication in the Library
7/22/2025
Effective communication is vital for collaboration, patron service, and a positive workplace environment. In this webinar you will learn communication skills to build confidence , respond intentionally in workplace interactions, and enhance your listening skills. We will explore common causes of communication apprehension, understand the importance of giving and receiving feedback, and learn strategies for becoming more attentive and empathetic listeners.
Learning Objectives:
Dr. Stevie M. Munz is an award-winning teacher and researcher with 13+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a published author, her work appears in numerous peer-reviewed publications and popular press outlets.
As a communication expert, she is passionate about developing your communication power skills. From public speaking to relationship communication, conflict, group communication, and so much more—Dr. Munz supports you in transforming your personal and professional communication life!
Location: Online via Zoom
7/22/2025
Effective communication is vital for collaboration, patron service, and a positive workplace environment. In this webinar you will learn communication skills to build confidence , respond intentionally in workplace interactions, and enhance your listening skills. We will explore common causes of communication apprehension, understand the importance of giving and receiving feedback, and learn strategies for becoming more attentive and empathetic listeners.
Learning Objectives:
- Understand communication apprehension and apply techniques to manage it in professional settings.
- Demonstrate intentional communication practices when giving and receiving feedback with peers and patrons.
- Apply active listening strategies to enhance team collaboration and patron engagement.
Dr. Stevie M. Munz is an award-winning teacher and researcher with 13+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a published author, her work appears in numerous peer-reviewed publications and popular press outlets.As a communication expert, she is passionate about developing your communication power skills. From public speaking to relationship communication, conflict, group communication, and so much more—Dr. Munz supports you in transforming your personal and professional communication life!
Location: Online via Zoom
Confident and Clear: Building Effective Communication in the Library
7/22/2025
Recorded 7/22/25
Effective communication is vital for collaboration, patron service, and a positive workplace environment. In this webinar you will learn communication skills to build confidence , respond intentionally in workplace interactions, and enhance your listening skills. We will explore common causes of communication apprehension, understand the importance of giving and receiving feedback, and learn strategies for becoming more attentive and empathetic listeners.
Learning Objectives:
Dr. Stevie M. Munz is an award-winning teacher and researcher with 13+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a published author, her work appears in numerous peer-reviewed publications and popular press outlets.
As a communication expert, she is passionate about developing your communication power skills. From public speaking to relationship communication, conflict, group communication, and so much more—Dr. Munz supports you in transforming your personal and professional communication life!
Location: Online via Zoom
7/22/2025
Recorded 7/22/25Effective communication is vital for collaboration, patron service, and a positive workplace environment. In this webinar you will learn communication skills to build confidence , respond intentionally in workplace interactions, and enhance your listening skills. We will explore common causes of communication apprehension, understand the importance of giving and receiving feedback, and learn strategies for becoming more attentive and empathetic listeners.
Learning Objectives:
- Understand communication apprehension and apply techniques to manage it in professional settings.
- Demonstrate intentional communication practices when giving and receiving feedback with peers and patrons.
- Apply active listening strategies to enhance team collaboration and patron engagement.
Dr. Stevie M. Munz is an award-winning teacher and researcher with 13+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a published author, her work appears in numerous peer-reviewed publications and popular press outlets.As a communication expert, she is passionate about developing your communication power skills. From public speaking to relationship communication, conflict, group communication, and so much more—Dr. Munz supports you in transforming your personal and professional communication life!
Location: Online via Zoom
Supporting Neurodivergent Colleagues and Staff
7/30/2025
How can you support neurodivergent colleagues and staff? How can you advocate for your own needs as a neurodivergent person? This presentation will discuss some of the experiences of neurodivergent library workers and barriers to inclusion that exist in many libraries. Leave with meaningful practices you can build into your management or work style to foster a culture of neuroinclusion at your workplace.
Learning Objectives:
Renee Grassi, Librarian and Accessibility Consultant Speaker
Librarian, author, trainer, administrator, teacher, and consultant Renee Grassi is an advocate for equity, diversity, inclusion, and accessibility in libraries, schools, and communities. As a neurodivergent librarian herself, Renee has worked in public libraries for nearly twenty years, developing award-winning library initiatives that welcome, support, and welcome disabled residents and their families and caregivers. Learn more at reneegrassi.com.
Location: Online via Zoom
7/30/2025
How can you support neurodivergent colleagues and staff? How can you advocate for your own needs as a neurodivergent person? This presentation will discuss some of the experiences of neurodivergent library workers and barriers to inclusion that exist in many libraries. Leave with meaningful practices you can build into your management or work style to foster a culture of neuroinclusion at your workplace.
Learning Objectives:
- Attendees will understand relevant language and information to discuss disabilities and neurodiversity.
- Attendees will learn at least five unique needs of neurodivergent colleagues and staff may have in your organization.
- Attendees will gather at least five strategies and practices for supporting neurodivergent individuals at your workplace.
Renee Grassi, Librarian and Accessibility Consultant SpeakerLibrarian, author, trainer, administrator, teacher, and consultant Renee Grassi is an advocate for equity, diversity, inclusion, and accessibility in libraries, schools, and communities. As a neurodivergent librarian herself, Renee has worked in public libraries for nearly twenty years, developing award-winning library initiatives that welcome, support, and welcome disabled residents and their families and caregivers. Learn more at reneegrassi.com.
Location: Online via Zoom
Supporting Neurodivergent Colleagues and Staff
7/30/2025
Recorded 7/30/25
How can you support neurodivergent colleagues and staff? How can you advocate for your own needs as a neurodivergent person? This presentation will discuss some of the experiences of neurodivergent library workers and barriers to inclusion that exist in many libraries. Leave with meaningful practices you can build into your management or work style to foster a culture of neuroinclusion at your workplace.
Learning Objectives:
Renee Grassi, Librarian and Accessibility Consultant Speaker
Librarian, author, trainer, administrator, teacher, and consultant Renee Grassi is an advocate for equity, diversity, inclusion, and accessibility in libraries, schools, and communities. As a neurodivergent librarian herself, Renee has worked in public libraries for nearly twenty years, developing award-winning library initiatives that welcome, support, and welcome disabled residents and their families and caregivers. Learn more at reneegrassi.com.
Location: Online via Zoom
7/30/2025
Recorded 7/30/25How can you support neurodivergent colleagues and staff? How can you advocate for your own needs as a neurodivergent person? This presentation will discuss some of the experiences of neurodivergent library workers and barriers to inclusion that exist in many libraries. Leave with meaningful practices you can build into your management or work style to foster a culture of neuroinclusion at your workplace.
Learning Objectives:
- Attendees will understand relevant language and information to discuss disabilities and neurodiversity.
- Attendees will learn at least five unique needs of neurodivergent colleagues and staff may have in your organization.
- Attendees will gather at least five strategies and practices for supporting neurodivergent individuals at your workplace.
Renee Grassi, Librarian and Accessibility Consultant SpeakerLibrarian, author, trainer, administrator, teacher, and consultant Renee Grassi is an advocate for equity, diversity, inclusion, and accessibility in libraries, schools, and communities. As a neurodivergent librarian herself, Renee has worked in public libraries for nearly twenty years, developing award-winning library initiatives that welcome, support, and welcome disabled residents and their families and caregivers. Learn more at reneegrassi.com.
Location: Online via Zoom
From Conflict to Collaboration: A Practical Guide for Communicating Through Disagreement
8/12/2025
This webinar equips you with essential communication skills to navigate disagreements productively and collaboratively. Learn practical techniques for active listening, clear articulation, and identifying common ground. You'll leave with concrete strategies for effective communication, negotiation, and problem-solving when working with individuals holding diverse perspectives, ultimately fostering understanding and shared success.
Learning Objectives:
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.
Location: Online via Zoom
8/12/2025
This webinar equips you with essential communication skills to navigate disagreements productively and collaboratively. Learn practical techniques for active listening, clear articulation, and identifying common ground. You'll leave with concrete strategies for effective communication, negotiation, and problem-solving when working with individuals holding diverse perspectives, ultimately fostering understanding and shared success.
Learning Objectives:
- Know how to identify common ground and utilize collaborative problem-solving strategies to work towards shared goals with individuals holding diverse perspectives.
- Discover practical negotiation and communication strategies to navigate conflict productively and foster understanding in situations involving differing viewpoints.
- Learn the communication skills that will allow you to effectively communicate your own perspective and understand differing viewpoints during disagreements.
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.Location: Online via Zoom
From Conflict to Collaboration: A Practical Guide for Communicating Through Disagreement
8/12/2025
Recorded 8/12/25
This webinar equips you with essential communication skills to navigate disagreements productively and collaboratively. Learn practical techniques for active listening, clear articulation, and identifying common ground. You'll leave with concrete strategies for effective communication, negotiation, and problem-solving when working with individuals holding diverse perspectives, ultimately fostering understanding and shared success.
Learning Objectives:
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.
Location: Online via Zoom
8/12/2025
Recorded 8/12/25This webinar equips you with essential communication skills to navigate disagreements productively and collaboratively. Learn practical techniques for active listening, clear articulation, and identifying common ground. You'll leave with concrete strategies for effective communication, negotiation, and problem-solving when working with individuals holding diverse perspectives, ultimately fostering understanding and shared success.
Learning Objectives:
- Know how to identify common ground and utilize collaborative problem-solving strategies to work towards shared goals with individuals holding diverse perspectives.
- Discover practical negotiation and communication strategies to navigate conflict productively and foster understanding in situations involving differing viewpoints.
- Learn the communication skills that will allow you to effectively communicate your own perspective and understand differing viewpoints during disagreements.
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.Location: Online via Zoom
Lead with Clarity: Intentional Communication for Library Supervisors
9/10/2025
Supervisors and leaders set the tone for communication in the workplace. This webinar focuses on strengthening leadership communication through intentional dialogue, supportive feedback, and responsive listening. You will learn how to reduce communication apprehension (for you and your staff), navigate challenging conversations with empathy and clarity, and foster a culture of open, respectful feedback.
Learning Objectives:
Dr. Stevie M. Munz is an award-winning teacher and researcher with 13+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a published author, her work appears in numerous peer-reviewed publications and popular press outlets.
As a communication expert, she is passionate about developing your communication power skills. From public speaking to relationship communication, conflict, group communication, and so much more—Dr. Munz supports you in transforming your personal and professional communication life!
Location: Online via Zoom
9/10/2025
Supervisors and leaders set the tone for communication in the workplace. This webinar focuses on strengthening leadership communication through intentional dialogue, supportive feedback, and responsive listening. You will learn how to reduce communication apprehension (for you and your staff), navigate challenging conversations with empathy and clarity, and foster a culture of open, respectful feedback.
Learning Objectives:
- Recognize and address communication apprehension to foster a more open communication environment.
- Use intentional communication techniques to give developmental and appreciative feedback effectively.
- Model and promote active listening to support staff engagement and conflict management.
Dr. Stevie M. Munz is an award-winning teacher and researcher with 13+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a published author, her work appears in numerous peer-reviewed publications and popular press outlets.As a communication expert, she is passionate about developing your communication power skills. From public speaking to relationship communication, conflict, group communication, and so much more—Dr. Munz supports you in transforming your personal and professional communication life!
Location: Online via Zoom
Lead with Clarity: Intentional Communication for Library Supervisors
9/10/2025
Recorded 9/10/25
Supervisors and leaders set the tone for communication in the workplace. This webinar focuses on strengthening leadership communication through intentional dialogue, supportive feedback, and responsive listening. You will learn how to reduce communication apprehension (for you and your staff), navigate challenging conversations with empathy and clarity, and foster a culture of open, respectful feedback.
Learning Objectives:
Dr. Stevie M. Munz is an award-winning teacher and researcher with 13+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a published author, her work appears in numerous peer-reviewed publications and popular press outlets.
As a communication expert, she is passionate about developing your communication power skills. From public speaking to relationship communication, conflict, group communication, and so much more—Dr. Munz supports you in transforming your personal and professional communication life!
Location: Online via Zoom
9/10/2025
Recorded 9/10/25Supervisors and leaders set the tone for communication in the workplace. This webinar focuses on strengthening leadership communication through intentional dialogue, supportive feedback, and responsive listening. You will learn how to reduce communication apprehension (for you and your staff), navigate challenging conversations with empathy and clarity, and foster a culture of open, respectful feedback.
Learning Objectives:
- Recognize and address communication apprehension to foster a more open communication environment.
- Use intentional communication techniques to give developmental and appreciative feedback effectively.
- Model and promote active listening to support staff engagement and conflict management.
Dr. Stevie M. Munz is an award-winning teacher and researcher with 13+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a published author, her work appears in numerous peer-reviewed publications and popular press outlets.As a communication expert, she is passionate about developing your communication power skills. From public speaking to relationship communication, conflict, group communication, and so much more—Dr. Munz supports you in transforming your personal and professional communication life!
Location: Online via Zoom
The Power of Civility: Elevating Standards and Transforming Service
9/11/2025
Tired of workplace friction impacting productivity and morale? The solution lies in embracing a revitalized understanding of civility. This isn't about superficial niceties; it's about deeply respecting the diverse perspectives, needs, and identities of your colleagues while honoring your own. As discourtesy increasingly disrupts our workplaces, leading to turnover and poor performance, embedding internal customer service standards that are rooted in civility can make a powerful difference. This workshop offers the next critical step towards strong internal customer service skills: learning what this new civility means, why it's indispensable for a positive and productive environment, and how you can actively cultivate these vital skills.
Learning Objectives:
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.
Location: Online via Zoom
9/11/2025
Tired of workplace friction impacting productivity and morale? The solution lies in embracing a revitalized understanding of civility. This isn't about superficial niceties; it's about deeply respecting the diverse perspectives, needs, and identities of your colleagues while honoring your own. As discourtesy increasingly disrupts our workplaces, leading to turnover and poor performance, embedding internal customer service standards that are rooted in civility can make a powerful difference. This workshop offers the next critical step towards strong internal customer service skills: learning what this new civility means, why it's indispensable for a positive and productive environment, and how you can actively cultivate these vital skills.
Learning Objectives:
- Attendees will have a deeper knowledge of the modern definition, and role, of civility within the scope of internal customer service.
- Attendees will understand the skills necessary for a workplace that prioritizes civility.
- Attendees will be able to develop their own civility skills and know how to put them into practice in the workplace.
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.Location: Online via Zoom
The Power of Civility: Elevating Standards and Transforming Service
9/11/2025
Recorded 9/11/25
Tired of workplace friction impacting productivity and morale? The solution lies in embracing a revitalized understanding of civility. This isn't about superficial niceties; it's about deeply respecting the diverse perspectives, needs, and identities of your colleagues while honoring your own. As discourtesy increasingly disrupts our workplaces, leading to turnover and poor performance, embedding internal customer service standards that are rooted in civility can make a powerful difference. This workshop offers the next critical step towards strong internal customer service skills: learning what this new civility means, why it's indispensable for a positive and productive environment, and how you can actively cultivate these vital skills.
Learning Objectives:
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.
Location: Online via Zoom
9/11/2025
Recorded 9/11/25Tired of workplace friction impacting productivity and morale? The solution lies in embracing a revitalized understanding of civility. This isn't about superficial niceties; it's about deeply respecting the diverse perspectives, needs, and identities of your colleagues while honoring your own. As discourtesy increasingly disrupts our workplaces, leading to turnover and poor performance, embedding internal customer service standards that are rooted in civility can make a powerful difference. This workshop offers the next critical step towards strong internal customer service skills: learning what this new civility means, why it's indispensable for a positive and productive environment, and how you can actively cultivate these vital skills.
Learning Objectives:
- Attendees will have a deeper knowledge of the modern definition, and role, of civility within the scope of internal customer service.
- Attendees will understand the skills necessary for a workplace that prioritizes civility.
- Attendees will be able to develop their own civility skills and know how to put them into practice in the workplace.
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the MRCPL staff.Location: Online via Zoom
2025-2026 Leadership Academy
10/1/2025
NEO-RLS Introduces the 2025-2026 Leadership Academy
What does it mean to be a leader and how do the skills needed differ from those needed to be a good manager? Many people struggle with how to leave behind former priorities and mindsets when they enter a leadership role. Learning how to balance implementation with vision, connect with others in order to achieve goals, become an effective decision-maker and develop others are all important skills that help build alignment with direct reports and across an organization. The Leadership Academy will focus on enhancing the skills you already have and building new ones in order to assist you in developing a vision of how you can confidently move into the future as a leader.
Learning Objectives:
Ned Parks has had a rich and varied life that has taken him from police officer to helicopter pilot to successful entrepreneur with management and leadership positions in the journey.
Session 2:
Wednesday, November 5, 2025 at Bainbridge Branch of Geauga County Public Library
9:30 am - 3:30 pm
Presenter:
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the
Session 4
Thursday, January 8, 2026 from 10:00 am - 11:30 am From Your Desktop
Strategic Leadership
In today's dynamic library environment, mastering the art of strategic leadership is more crucial than ever. As libraries evolve to meet the challenges of a digital era, leaders must adeptly navigate the intersection of strategy, leadership, operations, and management. This webinar offers participants a comprehensive understanding of how strategic vision and effective leadership can shape the future of library services
Learning objectives:
Afternoon Session: Develop Your Teams by Building on Strengths
Teams are a critical unit at your library - it’s where people learn, share, and feel connected. How can we better develop our teams to ensure positive working relationships and job satisfaction? This session will go deep into team building (but not in a “let’s do a ropes course!” way!). We’ll share the theory behind how teams develop their dynamics and cultures and several proven approaches to using a strengths-based approach for intentionally cultivating a productive environment.
Learning Objectives:
Morning Session: Accountability at the Core: Manager’s Response to Pride and Entitlement in the Workplace
In the complex landscape of the post pandemic, fostering a culture of accountability is not just a goal; it's a necessity!
A midst the comprehensive interplay of organizational dynamics, few threads are as complex and pervasive as pride and entitlement. These two formidable barriers have the potential to obstruct the path to accountability, stifling progress, and hindering growth.
Now, more than ever, leaders must confront these challenges head-on, charting a course towards a future defined by humility, integrity, and unwavering accountability. In this session tailored for HR professionals, we will embark on a journey to unravel the intricacies of pride and entitlement, exploring how they intersect with accountability and, more importantly, how we can overcome them to cultivate a culture of responsibility and excellence within our organizations.
Learning Objectives:
Location: Twinsburg Public Library
10050 Ravenna Rd.
Twinsburg, OH 44087
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
10/1/2025
NEO-RLS Introduces the 2025-2026 Leadership AcademyWhat does it mean to be a leader and how do the skills needed differ from those needed to be a good manager? Many people struggle with how to leave behind former priorities and mindsets when they enter a leadership role. Learning how to balance implementation with vision, connect with others in order to achieve goals, become an effective decision-maker and develop others are all important skills that help build alignment with direct reports and across an organization. The Leadership Academy will focus on enhancing the skills you already have and building new ones in order to assist you in developing a vision of how you can confidently move into the future as a leader.
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The Academy is a blended course which runs from October through May and consists of 5 face-to-face workshops, plus 3 webinars.
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We recommend that you attend the Academy in its entirety in order to maximize your learning
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Archives of live webinars will be available at your convenience for those attending the Academy in its entirety and experiencing a scheduling conflict
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Live webinars will be available individually for registration for those NOT attending the Academy in its entirety
Session 1
Wednesday, October 1, 2025 - Twinsburg Public Library
9:30 am - 3:30 pm
Everything DiSC® on Catalyst™
Wednesday, October 1, 2025 - Twinsburg Public Library
9:30 am - 3:30 pm
Everything DiSC® on Catalyst™
Everything DiSC® on Catalyst™ is a personal development learning experience that equips people with the social and emotional know-how for more effective interactions at work—no matter who or where they are.
Learning Objectives:
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Better understand themselves
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Appreciate and value differences in perspective and approach
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Adapt to the unique needs of each person or situation they encounter
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Connect with colleagues through the Catalyst platform
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Gain access tips to help work better with different DiSC styles in a variety of situations
Presenter:
Ned Parks has had a rich and varied life that has taken him from police officer to helicopter pilot to successful entrepreneur with management and leadership positions in the journey.He brings this experience to his consulting practice as a global provider of business consulting and staff development services that help organizations improve management and strategic competencies enhance customer service and improve employee engagement efforts.
Session 2:
Wednesday, November 5, 2025 at Bainbridge Branch of Geauga County Public Library
9:30 am - 3:30 pm
Morning Session: Get Smart About Emotional Intelligence: Enhance Your Effectiveness
People with higher emotional intelligence tend to be better decision makers, more effective leaders, more resilient, better communicators, have more self-awareness and self-control, and more success in life overall. Emotional intelligence is being able to identify and manage your emotions and those of others. It is crucial for working collaboratively and effectively and having difficult conversations.
In this interactive workshop we will discuss emotional intelligence and ways to improve it. The exercises will walk you through activities that help you explore your emotions, improve communication skills, and build empathy.
Discover how to harness the power of emotions for more effective interactions!
Learning Objectives:
People with higher emotional intelligence tend to be better decision makers, more effective leaders, more resilient, better communicators, have more self-awareness and self-control, and more success in life overall. Emotional intelligence is being able to identify and manage your emotions and those of others. It is crucial for working collaboratively and effectively and having difficult conversations.
In this interactive workshop we will discuss emotional intelligence and ways to improve it. The exercises will walk you through activities that help you explore your emotions, improve communication skills, and build empathy.
Discover how to harness the power of emotions for more effective interactions!
Learning Objectives:
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Define emotional intelligence and describe the 5 elements of it
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Explain the benefits of emotional intelligence in the workplace
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Describe 4 ways you can improve EI
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Identify personal areas for improvement (and resources for working on them)
Presenter:
Laura Greco is a certified wellness coach, author, and speaker/trainer with a 20+ year background in nursing who helps professionals eliminate burnout, manage stress, create life balance, and rekindle their sense of purpose and joy. She believes that self-care (body, mind, and spirit) is the basis for well-being and that we all have the capacity to make positive lifestyle changes. Her books include Wellness Made Simple, and Wellness Made Simple-for Residents. For more information please visit her website
www.YouBloomWellness.com .
Laura has a BSN (University of Michigan), Master in Adult Education (Penn State), training from HeartMath and the Mass General Benson Henry Mind Body Institute, and certifications in wellness coaching from both Wellcoaches and Center for Credentialing and Education.
Afternoon Session: We Need to Talk: A Step by Step Guide to Difficult Conversations
This highly interactive session will give participants the tools for having difficult conversations that achieve results. Participants will learn, and practice, a step by step process for managing difficult conversations about a variety of workplace issues.
Learning Objectives:
Presenter:
Barbara Baker is a former Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assisted parties in collective bargaining negotiations and mediated labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.
Session 3
Thursday, December 4, 2025 from 10:00 am to 11:30 am From Your Desktop
You’re Not Alone: The Power of Peer Support in Management
Becoming a manager is a significant step, bringing exciting new challenges and shifts in how you approach your work yet, it often comes with a surprising sense of isolation. The familiar camaraderie with coworkers fades, leaving you feeling alone when navigating tough decisions or problem-solving. This feeling is especially true for middle managers, who often find themselves caught balancing the needs of front-line staff with the directives of administration. In this interactive workshop, we'll dive into the key issues faced by managers, particularly those in middle management, and explore practical strategies for building stronger peer support. You'll leave the workshop with a clear understanding of the mutual respect, open communication, and shared sense of purpose needed for robust peer relationships. You'll also be equipped with actionable strategies to cultivate an environment where you and other managers can freely share experiences, learn from one another, and collaboratively find solutions that benefit everyone.
Laura Greco is a certified wellness coach, author, and speaker/trainer with a 20+ year background in nursing who helps professionals eliminate burnout, manage stress, create life balance, and rekindle their sense of purpose and joy. She believes that self-care (body, mind, and spirit) is the basis for well-being and that we all have the capacity to make positive lifestyle changes. Her books include Wellness Made Simple, and Wellness Made Simple-for Residents. For more information please visit her websitewww.YouBloomWellness.com .
Laura has a BSN (University of Michigan), Master in Adult Education (Penn State), training from HeartMath and the Mass General Benson Henry Mind Body Institute, and certifications in wellness coaching from both Wellcoaches and Center for Credentialing and Education.
Afternoon Session: We Need to Talk: A Step by Step Guide to Difficult Conversations
This highly interactive session will give participants the tools for having difficult conversations that achieve results. Participants will learn, and practice, a step by step process for managing difficult conversations about a variety of workplace issues.
Learning Objectives:
- Learn steps for successful difficult conversations
- Understand the essence of difficult conversations
- Practice difficult conversation scenarios
- Discuss the sources and costs of workplace conflict
Presenter:
Barbara Baker is a former Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assisted parties in collective bargaining negotiations and mediated labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.
Session 3
Thursday, December 4, 2025 from 10:00 am to 11:30 am From Your Desktop
You’re Not Alone: The Power of Peer Support in Management
Becoming a manager is a significant step, bringing exciting new challenges and shifts in how you approach your work yet, it often comes with a surprising sense of isolation. The familiar camaraderie with coworkers fades, leaving you feeling alone when navigating tough decisions or problem-solving. This feeling is especially true for middle managers, who often find themselves caught balancing the needs of front-line staff with the directives of administration. In this interactive workshop, we'll dive into the key issues faced by managers, particularly those in middle management, and explore practical strategies for building stronger peer support. You'll leave the workshop with a clear understanding of the mutual respect, open communication, and shared sense of purpose needed for robust peer relationships. You'll also be equipped with actionable strategies to cultivate an environment where you and other managers can freely share experiences, learn from one another, and collaboratively find solutions that benefit everyone.
Presenter:
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and theSession 4
Thursday, January 8, 2026 from 10:00 am - 11:30 am From Your Desktop
Strategic Leadership
In today's dynamic library environment, mastering the art of strategic leadership is more crucial than ever. As libraries evolve to meet the challenges of a digital era, leaders must adeptly navigate the intersection of strategy, leadership, operations, and management. This webinar offers participants a comprehensive understanding of how strategic vision and effective leadership can shape the future of library services
Learning objectives:
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Participants will learn the difference between strategy and leadership skills vs operations and management skills, and will understand the importance of weaving these critical skills together.
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Participants will learn several integral tools for infusing their management style with strategic thinking.
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Participants will discuss trends emanating from the pandemic and discuss potential impacts on future library operations
Presenter:
Paula Miller has served as Director/Administrator in four states –Baltimore County Public Library and Eastern Shore Regional Library (both MD), Pikes Peak Library District (CO), Westlake Porter Public Library (OH), and Dover Public Library (DE). Most recently, she molded BCPL’s role as a community hub and instrument of democracy, and she oversaw the development and opening of award-winning and state-of-the-art Library 21c in Colorado Springs. Enamored by libraries since her first shelving job at age 16 at Kent Free Library, she believes our public libraries are critical community resources that bring people together and that serve as bridges to opportunities in individuals’ lives. She is focused on identifying new and emerging needs, roles, and connections that keep our libraries relevant and effective.
Session 5
Wednesday, February 11, 2026 from 10 am - 11:15 am from YOUR Desktop
Leading from the Middle: Managing Up and Down Simultaneously
Do you have more than one boss at your library? Do you have lots of responsibility but little authority? Are you working between multiple departments? Are you looking to improve your communication skills with your managers and your direct reports? If you said yes to any of these questions then this webinar can help you communicate better and manage up, and down.
Learning Objectives:
Paula Miller has served as Director/Administrator in four states –Baltimore County Public Library and Eastern Shore Regional Library (both MD), Pikes Peak Library District (CO), Westlake Porter Public Library (OH), and Dover Public Library (DE). Most recently, she molded BCPL’s role as a community hub and instrument of democracy, and she oversaw the development and opening of award-winning and state-of-the-art Library 21c in Colorado Springs. Enamored by libraries since her first shelving job at age 16 at Kent Free Library, she believes our public libraries are critical community resources that bring people together and that serve as bridges to opportunities in individuals’ lives. She is focused on identifying new and emerging needs, roles, and connections that keep our libraries relevant and effective.Session 5
Wednesday, February 11, 2026 from 10 am - 11:15 am from YOUR Desktop
Leading from the Middle: Managing Up and Down Simultaneously
Do you have more than one boss at your library? Do you have lots of responsibility but little authority? Are you working between multiple departments? Are you looking to improve your communication skills with your managers and your direct reports? If you said yes to any of these questions then this webinar can help you communicate better and manage up, and down.
Learning Objectives:
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Communication techniques for communicating with upper management and employees
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Prioritizing tasks and setting goals
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Performance evaluation strategies: How to better give and receive feedback
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Time management concerns: How to organize and prioritize your time to meet multiple (and sometimes competing) goals
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Planning and organizing meetings from "the middle"
Presenter:
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.
Session 6 -
Wednesday, March 25, 2026 - Location TBA
9:30 am - 4:00 pm
Morning Session: Leading Through Transitions
Change is never easy, but understanding the transition process that leads to adopting a change is a critical skill for library leaders. This session will help you understand the stages of a transition process, where people get stuck (and how to help them if they do!), and how to develop strong team dynamics that support the change. Drawing on the transition theory work of Bruce Feiler, William Bridges, and Susan Bridges, participants will deeply consider the elements of each stage of a transition and how to support themselves, their team, and their colleagues each step of the way, as well as how to head off tension and conflict along the way. While change may never be easy, understanding the transition process that leads to change helps library leaders become more intentional and effective.
Learning Objectives:
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie has published 5 books, with two coming out in 2022 including a new book co-authored with two school librarians with ABC-CLIO: Advocating Digital Citizenship: Resources for Library and Classroom. In 2021 she received an Outstanding Reference Title award from the Reference & User Services Association of ALA. Carrie is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Her company’s curriculum and work can be found in multiple states and countries. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.Session 6 -
Wednesday, March 25, 2026 - Location TBA
9:30 am - 4:00 pm
Morning Session: Leading Through Transitions
Change is never easy, but understanding the transition process that leads to adopting a change is a critical skill for library leaders. This session will help you understand the stages of a transition process, where people get stuck (and how to help them if they do!), and how to develop strong team dynamics that support the change. Drawing on the transition theory work of Bruce Feiler, William Bridges, and Susan Bridges, participants will deeply consider the elements of each stage of a transition and how to support themselves, their team, and their colleagues each step of the way, as well as how to head off tension and conflict along the way. While change may never be easy, understanding the transition process that leads to change helps library leaders become more intentional and effective.
Learning Objectives:
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Gain skills to better communicate about change
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Navigate unintended consequences
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Ensure that the change sticks
Afternoon Session: Develop Your Teams by Building on Strengths
Teams are a critical unit at your library - it’s where people learn, share, and feel connected. How can we better develop our teams to ensure positive working relationships and job satisfaction? This session will go deep into team building (but not in a “let’s do a ropes course!” way!). We’ll share the theory behind how teams develop their dynamics and cultures and several proven approaches to using a strengths-based approach for intentionally cultivating a productive environment.
Learning Objectives:
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Understand the vital role teams play in organizational development and job satisfaction
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Understand the team development model and how to use it with teams
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How to increase job engagement through team connection
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Keys for developing team strengths
Presenter:
Amanda Standerfer’s passion is helping libraries and nonprofit organizations advance so they can create meaningful impact in their communities. Since 2002, Amanda's consulting practice Fast Forward Libraries has worked with libraries and nonprofits on strategic planning, fundraising, organizational development, and capacity building. Amanda has 15 years of experience at various positions in public libraries, most recently as the Director of Community Engagement for The Urbana (IL) Free Library. She also has 7 years of experience working in the philanthropy sector. She has a BA and MA in History from Eastern Illinois University and a MLIS from the University of Illinois at Urbana-Champaign.
Session 7
Thursday, April 16, 2026 - Location TBA
9:30 am - 4:00 pm
Amanda Standerfer’s passion is helping libraries and nonprofit organizations advance so they can create meaningful impact in their communities. Since 2002, Amanda's consulting practice Fast Forward Libraries has worked with libraries and nonprofits on strategic planning, fundraising, organizational development, and capacity building. Amanda has 15 years of experience at various positions in public libraries, most recently as the Director of Community Engagement for The Urbana (IL) Free Library. She also has 7 years of experience working in the philanthropy sector. She has a BA and MA in History from Eastern Illinois University and a MLIS from the University of Illinois at Urbana-Champaign.Session 7
Thursday, April 16, 2026 - Location TBA
9:30 am - 4:00 pm
Morning Session: Accountability at the Core: Manager’s Response to Pride and Entitlement in the Workplace
In the complex landscape of the post pandemic, fostering a culture of accountability is not just a goal; it's a necessity!
A midst the comprehensive interplay of organizational dynamics, few threads are as complex and pervasive as pride and entitlement. These two formidable barriers have the potential to obstruct the path to accountability, stifling progress, and hindering growth.
Now, more than ever, leaders must confront these challenges head-on, charting a course towards a future defined by humility, integrity, and unwavering accountability. In this session tailored for HR professionals, we will embark on a journey to unravel the intricacies of pride and entitlement, exploring how they intersect with accountability and, more importantly, how we can overcome them to cultivate a culture of responsibility and excellence within our organizations.
Learning Objectives:
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Understand the impact of pride and entitlement on organizational culture and accountability.
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Recognize signs and symptoms of entitlement and pride in themselves and their employees.
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Explore root causes that contribute to entitlement and pride, such as upbringing, societal influences, and organizational culture.
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Learn practical strategies for addressing entitlement and pride.
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Discover actionable steps and techniques for promoting a culture of humility, empathy, and accountability in the workplace.
Afternoon Session: Create a Growth Mindset: Guiding your Employees to Resiliency, Grit, Optimism & Forgiveness
Our mindset is the way we think, filter our thoughts and make meaning of a situation. Is mindset fixed, or can we change it – and help others change theirs?
Stanford psychologist Carol Dweck developed the term “growth mindset” after researching motivation, personality and development. Dweck suggests that a growth mindset evolves from an attitude of hard work, learning, training and perseverance. In comparison, individuals with a fixed mindset believe that success comes from innate ability, focus on the rewards of immediate success and dread failure.
Because mindsets are shaped by our environments, organizations can do quite a bit to foster a growth mindset within. The growth mindset is all about learning, growing and continuing to work hard despite setbacks, while a person with a fixed mindset may be embarrassed by and not willing to admit their personal or professional failures.
Growing out of a fixed mindset does not happen overnight. It takes conscious effort to move to a different way of thinking. As Leaders, we can help ourselves, colleagues and ultimately the organization by promoting a growth mindset throughout.
Learning Objectives:
Stanford psychologist Carol Dweck developed the term “growth mindset” after researching motivation, personality and development. Dweck suggests that a growth mindset evolves from an attitude of hard work, learning, training and perseverance. In comparison, individuals with a fixed mindset believe that success comes from innate ability, focus on the rewards of immediate success and dread failure.
Because mindsets are shaped by our environments, organizations can do quite a bit to foster a growth mindset within. The growth mindset is all about learning, growing and continuing to work hard despite setbacks, while a person with a fixed mindset may be embarrassed by and not willing to admit their personal or professional failures.
Growing out of a fixed mindset does not happen overnight. It takes conscious effort to move to a different way of thinking. As Leaders, we can help ourselves, colleagues and ultimately the organization by promoting a growth mindset throughout.
Learning Objectives:
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Identify the difference of a fixed mindset vs. growth mindset, take a self-assessment to determine your mindset
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Realize the importance and define five characteristics of a growth mindset workplace and its’ impact on goal setting and feedback
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Learn the two biggest obstacles to organizational growth mindset and how to overcome them
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Recognize the three common misconceptions that contribute to a false growth mindset and spot your fixed-mindset triggers
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Understand what Neuroplasticity is and how it relates to re-wiring the brain to grow in areas such as resilient, grit, optimism and forgiveness
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Acquire strategies to foster a growth mindset and practice four habits to cultivate a growth mindset in yourself
Presenter:
Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built robust leadership training curriculum to serve her clients. Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.
Session 8
Wednesday, May 6, 2026 - Location TBA
9:30 am - 3:30 pm
Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built robust leadership training curriculum to serve her clients. Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.Session 8
Wednesday, May 6, 2026 - Location TBA
9:30 am - 3:30 pm
Morning Session: Empathetic Leadership: Fostering Trust and Psychological Safety in the Workplace
Erin Turner, LISW-S, is the Intensive Services Program Manager at Crossroads/Beacon Health in Lake County and Adjunct Faculty for Youngstown State School of Social Work Graduate Program. She has worked in community mental health settings for over 20 years as a volunteer, direct service provider, clinical supervisor and program manager. She has extensive experience working with children, adolescents, families and adults with a variety of mental health issues, including trauma, mood disorders and crisis situations. Erin specializes in community-based crisis intervention. Erin has provided multiple trainings within the context of Social Work including Risk Assessment, Trauma, Compassion Fatigue, and Motivational Interviewing.
Afternoon Session: Guided Conversations
Here is your opportunity to ask questions of your peers and share your successes and challenges.
Leadership styles have evolved significantly over the past several decades, making space for more human-centered and emotionally intelligent approaches. Person-Centered Leadership models, such as Empathetic Leadership, not only strengthen connection and trust—but also play a critical role in creating psychologically safe work environments where team members feel valued, respected, and heard.
Please join this engaging conversation to explore the tools and characteristics of Psychological Safety and Empathetic Leadership that help leaders respond effectively to the needs of their employees while cultivating a culture of safety, openness, and inclusion.
Presenter: Erin Turner, LISW-S, is the Intensive Services Program Manager at Crossroads/Beacon Health in Lake County and Adjunct Faculty for Youngstown State School of Social Work Graduate Program. She has worked in community mental health settings for over 20 years as a volunteer, direct service provider, clinical supervisor and program manager. She has extensive experience working with children, adolescents, families and adults with a variety of mental health issues, including trauma, mood disorders and crisis situations. Erin specializes in community-based crisis intervention. Erin has provided multiple trainings within the context of Social Work including Risk Assessment, Trauma, Compassion Fatigue, and Motivational Interviewing. Afternoon Session: Guided Conversations
Here is your opportunity to ask questions of your peers and share your successes and challenges.
Location: Twinsburg Public Library
10050 Ravenna Rd.
Twinsburg, OH 44087
This class was a popular class and it is full. Please email Melissa Lattanzi, lattanzm@neo-rls.org to be put on a waiting list and an additional class may be added for the future.
Doing What Matters: Values in the Library
10/8/2025
Our values are the lens through which we interpret the world. They are the principles that guide our thoughts, actions, and behaviors. When we consciously and intentionally leverage our core values in our work, it gives us a sense of confidence, meaning, and purpose. It also helps us navigate conflict and consensus with grace and courage. In this workshop, individuals will reflect on the core values they bring to their work and how to use their values with more intention. Walk away ready to plan for how to use values with more intention in communication, work activities, and interactions with others.
Learning Objectives:
• Identify personal core values
• Plan for how to use core values in daily work for more meaning, satisfaction, and excellence
• Understanding and techniques for dealing with values conflicts
Presenter:
Sharon Morris has worked in library development for over 20 years and conducts workshops, courses, and leadership institutes throughout the country. Her interests are leadership, research, management, supervision, communications, wellness & libraries, play, values, improv comedy, and insight. Sharon takes an asset-based approach to learning and invites all to engage. She has earned an MLIS and PhD in Managerial Leadership in Libraries. Her workshops and webinars are designed based on adult learning theory and include experiential learning, content informed by research, "fun" aspects, and time for reflection and planning to apply concepts in the workplace.
Location: Online via Zoom
10/8/2025
Our values are the lens through which we interpret the world. They are the principles that guide our thoughts, actions, and behaviors. When we consciously and intentionally leverage our core values in our work, it gives us a sense of confidence, meaning, and purpose. It also helps us navigate conflict and consensus with grace and courage. In this workshop, individuals will reflect on the core values they bring to their work and how to use their values with more intention. Walk away ready to plan for how to use values with more intention in communication, work activities, and interactions with others.
Learning Objectives:
• Identify personal core values
• Plan for how to use core values in daily work for more meaning, satisfaction, and excellence
• Understanding and techniques for dealing with values conflicts
Presenter:
Sharon Morris has worked in library development for over 20 years and conducts workshops, courses, and leadership institutes throughout the country. Her interests are leadership, research, management, supervision, communications, wellness & libraries, play, values, improv comedy, and insight. Sharon takes an asset-based approach to learning and invites all to engage. She has earned an MLIS and PhD in Managerial Leadership in Libraries. Her workshops and webinars are designed based on adult learning theory and include experiential learning, content informed by research, "fun" aspects, and time for reflection and planning to apply concepts in the workplace.Location: Online via Zoom
Doing What Matters: Values in the Library
10/8/2025
Recorded 10/8/25
Our values are the lens through which we interpret the world. They are the principles that guide our thoughts, actions, and behaviors. When we consciously and intentionally leverage our core values in our work, it gives us a sense of confidence, meaning, and purpose. It also helps us navigate conflict and consensus with grace and courage. In this workshop, individuals will reflect on the core values they bring to their work and how to use their values with more intention. Walk away ready to plan for how to use values with more intention in communication, work activities, and interactions with others.
Learning Objectives:
• Identify personal core values
• Plan for how to use core values in daily work for more meaning, satisfaction, and excellence
• Understanding and techniques for dealing with values conflicts
Presenter:
Sharon Morris has worked in library development for over 20 years and conducts workshops, courses, and leadership institutes throughout the country. Her interests are leadership, research, management, supervision, communications, wellness & libraries, play, values, improv comedy, and insight. Sharon takes an asset-based approach to learning and invites all to engage. She has earned an MLIS and PhD in Managerial Leadership in Libraries. Her workshops and webinars are designed based on adult learning theory and include experiential learning, content informed by research, "fun" aspects, and time for reflection and planning to apply concepts in the workplace.
Location: Online via Zoom
10/8/2025
Recorded 10/8/25Our values are the lens through which we interpret the world. They are the principles that guide our thoughts, actions, and behaviors. When we consciously and intentionally leverage our core values in our work, it gives us a sense of confidence, meaning, and purpose. It also helps us navigate conflict and consensus with grace and courage. In this workshop, individuals will reflect on the core values they bring to their work and how to use their values with more intention. Walk away ready to plan for how to use values with more intention in communication, work activities, and interactions with others.
Learning Objectives:
• Identify personal core values
• Plan for how to use core values in daily work for more meaning, satisfaction, and excellence
• Understanding and techniques for dealing with values conflicts
Presenter:
Sharon Morris has worked in library development for over 20 years and conducts workshops, courses, and leadership institutes throughout the country. Her interests are leadership, research, management, supervision, communications, wellness & libraries, play, values, improv comedy, and insight. Sharon takes an asset-based approach to learning and invites all to engage. She has earned an MLIS and PhD in Managerial Leadership in Libraries. Her workshops and webinars are designed based on adult learning theory and include experiential learning, content informed by research, "fun" aspects, and time for reflection and planning to apply concepts in the workplace.Location: Online via Zoom
Holding My Own: Lessons Learned as a Neurodivergent Library Leader
10/21/2025
Neurodivergent librarians face unique challenges in the workplace, particularly as they climb the leadership ladder. In this honest and straightforward conversation rooted in her real-world experiences, Librarian and Accessibility Consultant Renee Grassi discusses lessons learned, navigating her nearly twenty years in libraries and thirteen years in management and administration. Whether you are a neurodivergent library leader yourself or supervise one as a Board Trustee, Director, or Manager, leave this presentation with new perspectives about the strengths and challenges of your neurodivergent peers and recommendations for advocacy and support.
Learning Objectives:
Renee Grassi, Librarian and Accessibility Consultant Speaker
Librarian, author, trainer, administrator, teacher, and consultant Renee Grassi is an advocate for equity, diversity, inclusion, and accessibility in libraries, schools, and communities. As a neurodivergent librarian herself, Renee has worked in public libraries for nearly twenty years, developing award-winning library initiatives that welcome, support, and welcome disabled re
Location: Online via Zoom
10/21/2025
Neurodivergent librarians face unique challenges in the workplace, particularly as they climb the leadership ladder. In this honest and straightforward conversation rooted in her real-world experiences, Librarian and Accessibility Consultant Renee Grassi discusses lessons learned, navigating her nearly twenty years in libraries and thirteen years in management and administration. Whether you are a neurodivergent library leader yourself or supervise one as a Board Trustee, Director, or Manager, leave this presentation with new perspectives about the strengths and challenges of your neurodivergent peers and recommendations for advocacy and support.
Learning Objectives:
- Attendees will increase awareness about relevant language and information to discuss disabilities and neurodiversity through the lens of the speaker’s personal lived experiences.
- Attendees will understand the benefits of a strengths-based person-centered approach to supporting, managing, and supervising neurodivergent library leaders.
- “Attendees who identify as neurodivergent will leave with at least 5 strategies to assist themselves with being a neurodivergent leader.
Renee Grassi, Librarian and Accessibility Consultant SpeakerLibrarian, author, trainer, administrator, teacher, and consultant Renee Grassi is an advocate for equity, diversity, inclusion, and accessibility in libraries, schools, and communities. As a neurodivergent librarian herself, Renee has worked in public libraries for nearly twenty years, developing award-winning library initiatives that welcome, support, and welcome disabled re
Location: Online via Zoom
Holding My Own: Lessons Learned as a Neurodivergent Library Leader
10/21/2025
Recorded 10/21/25
Neurodivergent librarians face unique challenges in the workplace, particularly as they climb the leadership ladder. In this honest and straightforward conversation rooted in her real-world experiences, Librarian and Accessibility Consultant Renee Grassi discusses lessons learned, navigating her nearly twenty years in libraries and thirteen years in management and administration. Whether you are a neurodivergent library leader yourself or supervise one as a Board Trustee, Director, or Manager, leave this presentation with new perspectives about the strengths and challenges of your neurodivergent peers and recommendations for advocacy and support.
Learning Objectives:
Renee Grassi, Librarian and Accessibility Consultant Speaker
Librarian, author, trainer, administrator, teacher, and consultant Renee Grassi is an advocate for equity, diversity, inclusion, and accessibility in libraries, schools, and communities. As a neurodivergent librarian herself, Renee has worked in public libraries for nearly twenty years, developing award-winning library initiatives that welcome, support, and welcome disabled re
Location: Online via Zoom
10/21/2025
Recorded 10/21/25Neurodivergent librarians face unique challenges in the workplace, particularly as they climb the leadership ladder. In this honest and straightforward conversation rooted in her real-world experiences, Librarian and Accessibility Consultant Renee Grassi discusses lessons learned, navigating her nearly twenty years in libraries and thirteen years in management and administration. Whether you are a neurodivergent library leader yourself or supervise one as a Board Trustee, Director, or Manager, leave this presentation with new perspectives about the strengths and challenges of your neurodivergent peers and recommendations for advocacy and support.
Learning Objectives:
- Attendees will increase awareness about relevant language and information to discuss disabilities and neurodiversity through the lens of the speaker’s personal lived experiences.
- Attendees will understand the benefits of a strengths-based person-centered approach to supporting, managing, and supervising neurodivergent library leaders.
- “Attendees who identify as neurodivergent will leave with at least 5 strategies to assist themselves with being a neurodivergent leader.
Renee Grassi, Librarian and Accessibility Consultant SpeakerLibrarian, author, trainer, administrator, teacher, and consultant Renee Grassi is an advocate for equity, diversity, inclusion, and accessibility in libraries, schools, and communities. As a neurodivergent librarian herself, Renee has worked in public libraries for nearly twenty years, developing award-winning library initiatives that welcome, support, and welcome disabled re
Location: Online via Zoom
You're Not Alone: The Power of Peer Support in Management
12/4/2025
Becoming a manager is a significant step, bringing exciting new challenges and shifts in how you approach your work yet, it often comes with a surprising sense of isolation. The familiar camaraderie with coworkers fades, leaving you feeling alone when navigating tough decisions or problem-solving. This feeling is especially true for middle managers, who often find themselves caught balancing the needs of front-line staff with the directives of administration. In this interactive workshop, we'll dive into the key issues faced by managers, particularly those in middle management, and explore practical strategies for building stronger peer support. You'll leave the workshop with a clear understanding of the mutual respect, open communication, and shared sense of purpose needed for robust peer relationships. You'll also be equipped with actionable strategies to cultivate an environment where you and other managers can freely share experiences, learn from one another, and collaboratively find solutions that benefit everyone.
Learning Objectives:
Presenter:
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the
Location: Online via Zoom
12/4/2025
Becoming a manager is a significant step, bringing exciting new challenges and shifts in how you approach your work yet, it often comes with a surprising sense of isolation. The familiar camaraderie with coworkers fades, leaving you feeling alone when navigating tough decisions or problem-solving. This feeling is especially true for middle managers, who often find themselves caught balancing the needs of front-line staff with the directives of administration. In this interactive workshop, we'll dive into the key issues faced by managers, particularly those in middle management, and explore practical strategies for building stronger peer support. You'll leave the workshop with a clear understanding of the mutual respect, open communication, and shared sense of purpose needed for robust peer relationships. You'll also be equipped with actionable strategies to cultivate an environment where you and other managers can freely share experiences, learn from one another, and collaboratively find solutions that benefit everyone.
Learning Objectives:
- Have a clear understanding of the mutual respect, open communication, and shared sense of purpose
- Cultivate an environment of sharing, learning, and collaborating
Presenter:
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and theLocation: Online via Zoom
You're Not Alone: The Power of Peer Support in Management
12/4/2025
Recorded 12/4/25
Becoming a manager is a significant step, bringing exciting new challenges and shifts in how you approach your work yet, it often comes with a surprising sense of isolation. The familiar camaraderie with coworkers fades, leaving you feeling alone when navigating tough decisions or problem-solving. This feeling is especially true for middle managers, who often find themselves caught balancing the needs of front-line staff with the directives of administration. In this interactive workshop, we'll dive into the key issues faced by managers, particularly those in middle management, and explore practical strategies for building stronger peer support. You'll leave the workshop with a clear understanding of the mutual respect, open communication, and shared sense of purpose needed for robust peer relationships. You'll also be equipped with actionable strategies to cultivate an environment where you and other managers can freely share experiences, learn from one another, and collaboratively find solutions that benefit everyone.
Learning Objectives:
Presenter:
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and the
Location: Online via Zoom
12/4/2025
Recorded 12/4/25Becoming a manager is a significant step, bringing exciting new challenges and shifts in how you approach your work yet, it often comes with a surprising sense of isolation. The familiar camaraderie with coworkers fades, leaving you feeling alone when navigating tough decisions or problem-solving. This feeling is especially true for middle managers, who often find themselves caught balancing the needs of front-line staff with the directives of administration. In this interactive workshop, we'll dive into the key issues faced by managers, particularly those in middle management, and explore practical strategies for building stronger peer support. You'll leave the workshop with a clear understanding of the mutual respect, open communication, and shared sense of purpose needed for robust peer relationships. You'll also be equipped with actionable strategies to cultivate an environment where you and other managers can freely share experiences, learn from one another, and collaboratively find solutions that benefit everyone.
Learning Objectives:
- Have a clear understanding of the mutual respect, open communication, and shared sense of purpose
- Cultivate an environment of sharing, learning, and collaborating
Presenter:
Mary Frankenfield has worked in the Mansfield/Richland County Public Library system for more than 20 years. During her time at MRCPL, Mary has worked as a page, a clerk, a children's librarian, and a branch manager. She has been in her current position as Deputy Director for a little over seven years. Among her many other duties, Mary has an active role in employee training and development and has presented workshops for NEO-RLS, OLC, and theLocation: Online via Zoom
The Power of Storytelling and Empathy-Centered Communication
12/10/2025
Storytelling and empathetic communication are powerful, often underestimated tools in marketing and outreach. Centering empathy for your patrons' needs and experiences in your communication strategies will enhance the efficacy of your reach and will help you better understand who you’re serving. Applying storytelling best practices alongside empathy-centered communication will ensure you’re drawing in your audience meaningfully and sustaining their engagement, and your patrons will better understand how your library can meet their needs. You’ll leave this session with clear communication strategies and tools that simultaneously support your community and your services.
Learning objectives:
Deborah Hakes leads marketing and communications for Georgia Public Library Service, which was named Library Journal's 2020 Marketer of the Year. She is a communications leader with expertise in storytelling and building brands for nonprofits, public health, and libraries. Hakes has served on the board for the Library Marketing and Communications Group since 2021, including currently as vice president.
She has a passion for amplifying the voices of those who do good and telling stories that drive people to take action and has spent her career at state, national, and globally-focused nonprofit organizations. She began her career at The Carter Center in former U.S. President Jimmy Carter’s communications office, telling stories and raising awareness of international programming. At Welcoming America, she built the communications department from the ground up for a growing, new nonprofit. Currently at Georgia Public Library Service, she works to broaden awareness of the value of public libraries to build engagement and support, and she provides counsel to libraries to build their own communications expertise.
Location: Online via Zoom
12/10/2025
Storytelling and empathetic communication are powerful, often underestimated tools in marketing and outreach. Centering empathy for your patrons' needs and experiences in your communication strategies will enhance the efficacy of your reach and will help you better understand who you’re serving. Applying storytelling best practices alongside empathy-centered communication will ensure you’re drawing in your audience meaningfully and sustaining their engagement, and your patrons will better understand how your library can meet their needs. You’ll leave this session with clear communication strategies and tools that simultaneously support your community and your services.
Learning objectives:
- Identify your unique audiences.
- Understand how to better communicate how your library can meet your audience’s needs.
- Gain confidence in interviewing and storytelling.
Deborah Hakes leads marketing and communications for Georgia Public Library Service, which was named Library Journal's 2020 Marketer of the Year. She is a communications leader with expertise in storytelling and building brands for nonprofits, public health, and libraries. Hakes has served on the board for the Library Marketing and Communications Group since 2021, including currently as vice president. She has a passion for amplifying the voices of those who do good and telling stories that drive people to take action and has spent her career at state, national, and globally-focused nonprofit organizations. She began her career at The Carter Center in former U.S. President Jimmy Carter’s communications office, telling stories and raising awareness of international programming. At Welcoming America, she built the communications department from the ground up for a growing, new nonprofit. Currently at Georgia Public Library Service, she works to broaden awareness of the value of public libraries to build engagement and support, and she provides counsel to libraries to build their own communications expertise.
Location: Online via Zoom
The Power of Storytelling and Empathy-Centered Communication
12/10/2025
Recorded 12/10/25
Storytelling and empathetic communication are powerful, often underestimated tools in marketing and outreach. Centering empathy for your patrons' needs and experiences in your communication strategies will enhance the efficacy of your reach and will help you better understand who you’re serving. Applying storytelling best practices alongside empathy-centered communication will ensure you’re drawing in your audience meaningfully and sustaining their engagement, and your patrons will better understand how your library can meet their needs. You’ll leave this session with clear communication strategies and tools that simultaneously support your community and your services.
Learning objectives:
Deborah Hakes leads marketing and communications for Georgia Public Library Service, which was named Library Journal's 2020 Marketer of the Year. She is a communications leader with expertise in storytelling and building brands for nonprofits, public health, and libraries. Hakes has served on the board for the Library Marketing and Communications Group since 2021, including currently as vice president.
She has a passion for amplifying the voices of those who do good and telling stories that drive people to take action and has spent her career at state, national, and globally-focused nonprofit organizations. She began her career at The Carter Center in former U.S. President Jimmy Carter’s communications office, telling stories and raising awareness of international programming. At Welcoming America, she built the communications department from the ground up for a growing, new nonprofit. Currently at Georgia Public Library Service, she works to broaden awareness of the value of public libraries to build engagement and support, and she provides counsel to libraries to build their own communications expertise.
Location: Online via Zoom
12/10/2025
Recorded 12/10/25Storytelling and empathetic communication are powerful, often underestimated tools in marketing and outreach. Centering empathy for your patrons' needs and experiences in your communication strategies will enhance the efficacy of your reach and will help you better understand who you’re serving. Applying storytelling best practices alongside empathy-centered communication will ensure you’re drawing in your audience meaningfully and sustaining their engagement, and your patrons will better understand how your library can meet their needs. You’ll leave this session with clear communication strategies and tools that simultaneously support your community and your services.
Learning objectives:
- Identify your unique audiences.
- Understand how to better communicate how your library can meet your audience’s needs.
- Gain confidence in interviewing and storytelling.
Deborah Hakes leads marketing and communications for Georgia Public Library Service, which was named Library Journal's 2020 Marketer of the Year. She is a communications leader with expertise in storytelling and building brands for nonprofits, public health, and libraries. Hakes has served on the board for the Library Marketing and Communications Group since 2021, including currently as vice president. She has a passion for amplifying the voices of those who do good and telling stories that drive people to take action and has spent her career at state, national, and globally-focused nonprofit organizations. She began her career at The Carter Center in former U.S. President Jimmy Carter’s communications office, telling stories and raising awareness of international programming. At Welcoming America, she built the communications department from the ground up for a growing, new nonprofit. Currently at Georgia Public Library Service, she works to broaden awareness of the value of public libraries to build engagement and support, and she provides counsel to libraries to build their own communications expertise.
Location: Online via Zoom
Don't just shake it off: using debriefing tools to support front-line library staff
1/15/2026
Recorded: 1/15/26
As public libraries across North America experience increasing complex social issues, front line staff are confronted with challenging situations on a daily basis and it is no longer enough to expect them to simply “shake it off”. Systematic supports such as Employee Family Assistance Providers and employee wellness programs can help with ongoing concerns, but immediate support is crucial and can be harder to access or provide.
After identifying the need for timely and flexible intervention, Calgary Public Library explored the process of debriefing and through small pilots and peer training, established a process that can be used by all library workers to walk each other through the immediate impact of any incident.
We will share our insight into the benefits of debriefing, steps in developing debriefing plans that fit a variety of public service contexts, tips on training staff to use this process effectively, and observations of how debriefing supports overall organizational resiliency.
Becky Potter is a Library Experience Supervisor at Central Library at Calgary Public Library. Her role focuses on supporting staff with safety and security, community partnerships and library services for vulnerable Calgarians. Previous roles at Calgary Public Library include Adult Literacy and Learning Advocate focusing on community partnerships and community outreach and Program Coordinator delivering programs to community partners serving the vulnerable sector. Becky has worked on community Initiatives including, Financial Futures Collaborative (FFC), Calgary Poverty Reduction Initiative (CPRI) and the Safe Communities Opportunity Resource Center (SCORCe).
Location: Online via Zoom
1/15/2026
Recorded: 1/15/26As public libraries across North America experience increasing complex social issues, front line staff are confronted with challenging situations on a daily basis and it is no longer enough to expect them to simply “shake it off”. Systematic supports such as Employee Family Assistance Providers and employee wellness programs can help with ongoing concerns, but immediate support is crucial and can be harder to access or provide.
After identifying the need for timely and flexible intervention, Calgary Public Library explored the process of debriefing and through small pilots and peer training, established a process that can be used by all library workers to walk each other through the immediate impact of any incident.
We will share our insight into the benefits of debriefing, steps in developing debriefing plans that fit a variety of public service contexts, tips on training staff to use this process effectively, and observations of how debriefing supports overall organizational resiliency.
Learning Objectives:
-
Understand the de-briefing process, what it can (and can’t) accomplish, when it can be utilized, and how it can benefit front-line library staff, library leadership, and library patrons
-
Explore ways to leverage partnerships and community resources to create tools to support library staff
-
Provide a replicable framework for other library systems providing service to the public to implement debriefing processes for their staff in a way that works in their context.
Becky Potter is a Library Experience Supervisor at Central Library at Calgary Public Library. Her role focuses on supporting staff with safety and security, community partnerships and library services for vulnerable Calgarians. Previous roles at Calgary Public Library include Adult Literacy and Learning Advocate focusing on community partnerships and community outreach and Program Coordinator delivering programs to community partners serving the vulnerable sector. Becky has worked on community Initiatives including, Financial Futures Collaborative (FFC), Calgary Poverty Reduction Initiative (CPRI) and the Safe Communities Opportunity Resource Center (SCORCe). Location: Online via Zoom
Don’t just shake it off: using debriefing tools to support front-line library staff
1/15/2026
Becky Potter is a Library Experience Supervisor at Central Library at Calgary Public Library. Her role focuses on supporting staff with safety and security, community partnerships and library services for vulnerable Calgarians. Previous roles at Calgary Public Library include Adult Literacy and Learning Advocate focusing on community partnerships and community outreach and Program Coordinator delivering programs to community partners serving the vulnerable sector. Becky has worked on community Initiatives including, Financial Futures Collaborative (FFC), Calgary Poverty Reduction Initiative (CPRI) and the Safe Communities Opportunity Resource Center (SCORCe).
Location: Online via Zoom
1/15/2026
As public libraries across North America experience increasing complex social issues, front line staff are confronted with challenging situations on a daily basis and it is no longer enough to expect them to simply “shake it off”. Systematic supports such as Employee Family Assistance Providers and employee wellness programs can help with ongoing concerns, but immediate support is crucial and can be harder to access or provide.
After identifying the need for timely and flexible intervention, Calgary Public Library explored the process of debriefing and through small pilots and peer training, established a process that can be used by all library workers to walk each other through the immediate impact of any incident.
We will share our insight into the benefits of debriefing, steps in developing debriefing plans that fit a variety of public service contexts, tips on training staff to use this process effectively, and observations of how debriefing supports overall organizational resiliency.
After identifying the need for timely and flexible intervention, Calgary Public Library explored the process of debriefing and through small pilots and peer training, established a process that can be used by all library workers to walk each other through the immediate impact of any incident.
We will share our insight into the benefits of debriefing, steps in developing debriefing plans that fit a variety of public service contexts, tips on training staff to use this process effectively, and observations of how debriefing supports overall organizational resiliency.
Learning Objectives:
-
Understand the de-briefing process, what it can (and can’t) accomplish, when it can be utilized, and how it can benefit front-line library staff, library leadership, and library patrons
-
Explore ways to leverage partnerships and community resources to create tools to support library staff
-
Provide a replicable framework for other library systems providing service to the public to implement debriefing processes for their staff in a way that works in their context.
Becky Potter is a Library Experience Supervisor at Central Library at Calgary Public Library. Her role focuses on supporting staff with safety and security, community partnerships and library services for vulnerable Calgarians. Previous roles at Calgary Public Library include Adult Literacy and Learning Advocate focusing on community partnerships and community outreach and Program Coordinator delivering programs to community partners serving the vulnerable sector. Becky has worked on community Initiatives including, Financial Futures Collaborative (FFC), Calgary Poverty Reduction Initiative (CPRI) and the Safe Communities Opportunity Resource Center (SCORCe). Location: Online via Zoom
Don't Go There: How to Avoid and Disengage from Controversial Conversations with Patrons and Staff
2/4/2026
Recorded: 2/4/26
Thankfully, the library is still a safe place for interacting and connecting with others. But what happens when the conversations become uncomfortable and controversial? How do you remove yourself from the unwanted drama, or at least disengage, if you can’t remove yourself?
Learning Objectives:
This program will use “real library life” examples of controversial and unwanted conversations and how to handle them.
Presenter:
Andrew Sanderbeck is a respected presenter, coach, and consultant. He has worked with library organizations for more than 20 years.
He champions Meliorism (mēl′yə-rĭz″əm), the belief that we can contribute to positive change and improve the world through acts of love, creativity, compassion, and kindness. He now resides in Wadsworth, Ohio with his wife, Michelle, and enjoys visiting his grandchildren in Pennsylvania.
Location: Online via Zoom
2/4/2026
Recorded: 2/4/26Thankfully, the library is still a safe place for interacting and connecting with others. But what happens when the conversations become uncomfortable and controversial? How do you remove yourself from the unwanted drama, or at least disengage, if you can’t remove yourself?
Learning Objectives:
- Two easy to use phrases to set boundaries with and redirect unwanted patron conversations
- Two respectful phrases to use the get yourself out of an unwanted conversation
- Three agreements staff can make with each other to remove politics, religion and other hot topics from the workplace
- How to recover from being involved in the controversy
This program will use “real library life” examples of controversial and unwanted conversations and how to handle them.
Presenter:
Andrew Sanderbeck is a respected presenter, coach, and consultant. He has worked with library organizations for more than 20 years. He champions Meliorism (mēl′yə-rĭz″əm), the belief that we can contribute to positive change and improve the world through acts of love, creativity, compassion, and kindness. He now resides in Wadsworth, Ohio with his wife, Michelle, and enjoys visiting his grandchildren in Pennsylvania.
Location: Online via Zoom
Don’t Go There: How to Avoid and Disengage from Controversial Conversations with Patrons and Staff
2/4/2026
Thankfully, the library is still a safe place for interacting and connecting with others. But what happens when the conversations become uncomfortable and controversial? How do you remove yourself from the unwanted drama, or at least disengage, if you can’t remove yourself?
Learning Objectives:
This program will use “real library life” examples of controversial and unwanted conversations and how to handle them.
Presenter:
Andrew Sanderbeck is a respected presenter, coach, and consultant. He has worked with library organizations for more than 20 years.
He champions Meliorism (mēl′yə-rĭz″əm), the belief that we can contribute to positive change and improve the world through acts of love, creativity, compassion, and kindness. He now resides in Wadsworth, Ohio with his wife, Michelle, and enjoys visiting his grandchildren in Pennsylvania.
Location: Online via Zoom
2/4/2026
Thankfully, the library is still a safe place for interacting and connecting with others. But what happens when the conversations become uncomfortable and controversial? How do you remove yourself from the unwanted drama, or at least disengage, if you can’t remove yourself?
Learning Objectives:
- Two easy to use phrases to set boundaries with and redirect unwanted patron conversations
- Two respectful phrases to use the get yourself out of an unwanted conversation
- Three agreements staff can make with each other to remove politics, religion and other hot topics from the workplace
- How to recover from being involved in the controversy
This program will use “real library life” examples of controversial and unwanted conversations and how to handle them.
Presenter:
Andrew Sanderbeck is a respected presenter, coach, and consultant. He has worked with library organizations for more than 20 years. He champions Meliorism (mēl′yə-rĭz″əm), the belief that we can contribute to positive change and improve the world through acts of love, creativity, compassion, and kindness. He now resides in Wadsworth, Ohio with his wife, Michelle, and enjoys visiting his grandchildren in Pennsylvania.
Location: Online via Zoom
Leading from the Middle: Managing Up and Down Simultaneously
2/11/2026
This is part of the 2025-2026 Leadership Academy.
Do you have more than one boss at your library? Do you have lots of responsibility but little authority? Are you working between multiple departments? Are you looking to improve your communication skills with your managers and your direct reports? If you said yes to any of these questions then this webinar can help you communicate better and manage up, and down.
Learning Objectives:
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie is the author of four books: Teen Fandom and Geek Programming (2018), Digital Citizenship: Teaching and Practice from the Field (2019), Serving Teens and Adults on the Autism Spectrum: A Guide for Libraries (2020), and Becoming a Digital Parent: A Practical Guide to Help Families Navigate Technology (2021). She is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.
Location: Online via Zoom
2/11/2026
This is part of the 2025-2026 Leadership Academy.
Do you have more than one boss at your library? Do you have lots of responsibility but little authority? Are you working between multiple departments? Are you looking to improve your communication skills with your managers and your direct reports? If you said yes to any of these questions then this webinar can help you communicate better and manage up, and down.
Learning Objectives:
- Communication techniques for communicating with upper management and employees
- Prioritizing tasks and setting goals
- Performance evaluation strategies: How to better give and receive feedback
- Time management concerns: How to organize and prioritize your time to meet multiple (and sometimes competing) goals
- Planning and organizing meetings from "the middle"
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie is the author of four books: Teen Fandom and Geek Programming (2018), Digital Citizenship: Teaching and Practice from the Field (2019), Serving Teens and Adults on the Autism Spectrum: A Guide for Libraries (2020), and Becoming a Digital Parent: A Practical Guide to Help Families Navigate Technology (2021). She is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others. Location: Online via Zoom
Leading from the Middle: Managing Up and Down Simultaneously
2/11/2026
Recorded 2/11/26
This is part of the 2025-2026 Leadership Academy.
Do you have more than one boss at your library? Do you have lots of responsibility but little authority? Are you working between multiple departments? Are you looking to improve your communication skills with your managers and your direct reports? If you said yes to any of these questions then this webinar can help you communicate better and manage up, and down.
Learning Objectives:
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie is the author of four books: Teen Fandom and Geek Programming (2018), Digital Citizenship: Teaching and Practice from the Field (2019), Serving Teens and Adults on the Autism Spectrum: A Guide for Libraries (2020), and Becoming a Digital Parent: A Practical Guide to Help Families Navigate Technology (2021). She is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others.
Location: Online via Zoom
2/11/2026
Recorded 2/11/26This is part of the 2025-2026 Leadership Academy.
Do you have more than one boss at your library? Do you have lots of responsibility but little authority? Are you working between multiple departments? Are you looking to improve your communication skills with your managers and your direct reports? If you said yes to any of these questions then this webinar can help you communicate better and manage up, and down.
Learning Objectives:
- Communication techniques for communicating with upper management and employees
- Prioritizing tasks and setting goals
- Performance evaluation strategies: How to better give and receive feedback
- Time management concerns: How to organize and prioritize your time to meet multiple (and sometimes competing) goals
- Planning and organizing meetings from "the middle"
Carrie Rogers-Whitehead worked in libraries for nearly a decade and now consults and trains librarians. She regularly researches and writes for librarians, educators and parents. Carrie is the author of four books: Teen Fandom and Geek Programming (2018), Digital Citizenship: Teaching and Practice from the Field (2019), Serving Teens and Adults on the Autism Spectrum: A Guide for Libraries (2020), and Becoming a Digital Parent: A Practical Guide to Help Families Navigate Technology (2021). She is the founder of Digital Respons-Ability, a mission-based company that has educated tens of thousands of students, parents and educators in digital citizenship. Carrie is a sought after trainer, former TEDx speaker, adjunct instructor and loves to teach others. Location: Online via Zoom
Make Presentations with Canva
2/19/2026
Learn how to create polished, professional presentations using Canva, no design experience required. In this step-by-step training, participants will explore Canva’s presentation tools, layouts, and design features while learning practical tips for visual storytelling, branding, and accessibility. Attendees will learn the skills to design presentations that look great and communicate ideas clearly.
Learning Objectives:
Heather Feenaughty is the PR/Marketing Manager at Westlake Porter Public Library. Heather brings over 14 years' experience in marketing and public relations. She served as a Public Affairs Broadcast Journalist in the U.S. Army for five years and spent seven years at Case Western Reserve University’s Undergraduate Admissions marketing team. Heather has been in the library world for almost 3 years and plans to add many more. Heather has yet to receive the prestigious Cannes Lions Award for Creative Effectiveness but is a five-time local scarecrow contest winner (should be six), won a Rosette at the Cuyahoga County Fair in the crochet division, and spear-headed WPPL’s 2024 Westlake in Bloom first place win.
Location: Online via Zoom
2/19/2026
Learn how to create polished, professional presentations using Canva, no design experience required. In this step-by-step training, participants will explore Canva’s presentation tools, layouts, and design features while learning practical tips for visual storytelling, branding, and accessibility. Attendees will learn the skills to design presentations that look great and communicate ideas clearly.
Learning Objectives:
- Create visually stunning and professional-looking presentations using Canva templates, layouts, and brand tools.
- Apply core design principles such as layout balance, typography, color, and visual hierarchy within your presentations.
- Learn to present and share Canva presentations efficiently across multiple formats and platforms.
Heather Feenaughty is the PR/Marketing Manager at Westlake Porter Public Library. Heather brings over 14 years' experience in marketing and public relations. She served as a Public Affairs Broadcast Journalist in the U.S. Army for five years and spent seven years at Case Western Reserve University’s Undergraduate Admissions marketing team. Heather has been in the library world for almost 3 years and plans to add many more. Heather has yet to receive the prestigious Cannes Lions Award for Creative Effectiveness but is a five-time local scarecrow contest winner (should be six), won a Rosette at the Cuyahoga County Fair in the crochet division, and spear-headed WPPL’s 2024 Westlake in Bloom first place win.Location: Online via Zoom
Make Presentations with Canva
2/19/2026
Recorded: 2/19/26
Learn how to create polished, professional presentations using Canva, no design experience required. In this step-by-step training, participants will explore Canva’s presentation tools, layouts, and design features while learning practical tips for visual storytelling, branding, and accessibility. Attendees will learn the skills to design presentations that look great and communicate ideas clearly.
Learning Objectives:
Heather Feenaughty is the PR/Marketing Manager at Westlake Porter Public Library. Heather brings over 14 years' experience in marketing and public relations. She served as a Public Affairs Broadcast Journalist in the U.S. Army for five years and spent seven years at Case Western Reserve University’s Undergraduate Admissions marketing team. Heather has been in the library world for almost 3 years and plans to add many more. Heather has yet to receive the prestigious Cannes Lions Award for Creative Effectiveness but is a five-time local scarecrow contest winner (should be six), won a Rosette at the Cuyahoga County Fair in the crochet division, and spear-headed WPPL’s 2024 Westlake in Bloom first place win.
Location: Online via Zoom
2/19/2026
Recorded: 2/19/26Learn how to create polished, professional presentations using Canva, no design experience required. In this step-by-step training, participants will explore Canva’s presentation tools, layouts, and design features while learning practical tips for visual storytelling, branding, and accessibility. Attendees will learn the skills to design presentations that look great and communicate ideas clearly.
Learning Objectives:
- Create visually stunning and professional-looking presentations using Canva templates, layouts, and brand tools.
- Apply core design principles such as layout balance, typography, color, and visual hierarchy within your presentations.
- Learn to present and share Canva presentations efficiently across multiple formats and platforms.
Heather Feenaughty is the PR/Marketing Manager at Westlake Porter Public Library. Heather brings over 14 years' experience in marketing and public relations. She served as a Public Affairs Broadcast Journalist in the U.S. Army for five years and spent seven years at Case Western Reserve University’s Undergraduate Admissions marketing team. Heather has been in the library world for almost 3 years and plans to add many more. Heather has yet to receive the prestigious Cannes Lions Award for Creative Effectiveness but is a five-time local scarecrow contest winner (should be six), won a Rosette at the Cuyahoga County Fair in the crochet division, and spear-headed WPPL’s 2024 Westlake in Bloom first place win.Location: Online via Zoom
New Supervisors' Academy
2/25/2026
Ben Heckman, Director, Bexley Public Library
Ben Heckman has loved books, conversation, and people since he can remember. So, it is no surprise that after obtaining his undergraduate degree, his career first took him into teaching and then on to management at Starbucks Coffee Company. Eventually, his passion for learning and his curious nature led him into the library world. In 2014, he earned his Master’s in Library Science. He began his library career at Bexley Public Library at the circulation desk, moving on to managing public services, and then served as Assistant Library Director before becoming the Library’s tenth director in 2017. Having the opportunity to work every day with the incredible staff at Bexley Public Library is one of his greatest joys.
Session 4
Wednesday, May 20, 2026 - Bainbridge Branch, Geauga County Public Library
9:30 am - 3:30 pm
Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 13 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on as the chair of ALA’s Committee on Organization, is a member of PLA’s Continuing Education Advisory Group and is on the OLC Board of Directors. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.
Afternoon Session: Executive Presence: Influence Through Relationships & Networking
Executive presence is more than polish—it is the ability to connect, communicate, and influence in a way that earns trust and inspires confidence. In this one-hour program, participants will explore the most practical and impactful elements of executive presence: building meaningful relationships, strengthening networks, and influencing others through credibility, clarity, and connection. While the full model of the Five Categories and Sixteen Behaviors will be introduced as a brief framework, the primary focus will be on interpersonal influence—the behaviors that determine how others experience you and how effectively you move ideas forward.
Learning Objectives:
• Understand the Five Categories of Executive Presence as a high-level framework
• Strengthen key relationship-building behaviors that drive influence
• Expand their internal and external networks with purpose and confidence
• Communicate in ways that increase credibility, connection, and followership
• Demonstrate presence through listening, curiosity, and collaborative dialogue
• Apply practical influence skills—even without formal authority
Presenter:
Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built robust leadership training curriculum to serve her clients. Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.
Session 6
Tuesday, August 11, 2026 - Stow-Munroe Falls Public Library
Final Session
Thursday, September 17, 2026 - Location TBD
9:30 am -3:30 pm
Morning Session-Boosting Leadership Self-Confidence
As leaders, we often prioritize supporting others over our own well-being, but neglecting self-care can harm both us and our teams. Recognizing and prioritizing self-care is essential for effective leadership. At the same time, many leaders grapple with impostor syndrome and self-doubt, which can lead to stress, perfectionism, and hesitation. This workshop will guide you in recognizing and re framing these thoughts while equipping you with actionable strategies to build confidence and resilience.
Learning Objectives:
Afternoon Session
We will conclude the academy with the return of first day panel of speakers with time to network and get those final questions answered.
Location: At Various Libraries and Online
2/25/2026
The 2026 NEO-RLS New Supervisors' Academy is looking for new attendees.
Becoming a supervisor adds new and different challenges to your workday, regardless of the type or size of library you work in. The Academy's courses will provide you with the skills and confidence you need to handle the many and varied challenges of being a supervisor. Programs will focus on three key areas: leadership, communication, and staff development. The Academy is appropriate for new supervisors in multi-type libraries and for those who want a refresher.
A review of the past two years of surveys has shown that attendees find the most value in attending in-person workshops. Therefore, we have transitioned this year’s academy to an all in-person format.
Becoming a supervisor adds new and different challenges to your workday, regardless of the type or size of library you work in. The Academy's courses will provide you with the skills and confidence you need to handle the many and varied challenges of being a supervisor. Programs will focus on three key areas: leadership, communication, and staff development. The Academy is appropriate for new supervisors in multi-type libraries and for those who want a refresher.
A review of the past two years of surveys has shown that attendees find the most value in attending in-person workshops. Therefore, we have transitioned this year’s academy to an all in-person format.
- The Academy runs from February through September and consists of 7 in-person workshops.
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We recommend that you attend the Academy in its entirety in order to maximize your learning.
Past participants had this to say:
"It was fantastic. As a very new supervisor, being in a room with so many different people was so helpful and informative. Each session was very informative and helpful, and I am very glad I got to attend."
"I thought it was a great academy. Having been a supervisor, for many years in different fields, I was uncertain that I would learn new skills. I was pleasantly surprised that I did take away new, valuable tips, tricks and strategies."
Session 1
Wednesday, February 25, 2026 - Twinsburg Public Library
9:30 am - 3:30 pm
Morning Session-It all Starts with Attitude
Being a good supervisor starts with having a great attitude and our series will begin with the opportunity to listen and interact with leaders as they share their experiences regarding the impact of attitude. Be sure to bring your most pressing questions.
The panel will consist of:
Cheryl Grizzell, Director Ritter Public Library
Eric Linderman, Director, Willoughby Eastlake Public Library
Scott Trimmer, Director, Learning Commons, Cuyahoga Community College, Eastern Campus
Andrea Legg, Director, North Canton Public Library
Afternoon Session-Myers-Briggs Type Indicator: Get to Know Yourself
The afternoon will focus on a Myers Briggs assessment. The Myers-Briggs Type Indicator (MBTI) assessment provides a useful method for understanding people by looking at eight personality preferences that everyone uses at different times. One of the most critical aspects of the MBTI is that it identifies preferences, not abilities or skills. It is designed to bring type awareness to those who might find growth and learning within its ideas. You will have fun exploring and validating your type preferences. The MBTI is the most popular assessment in the world and has been applied as a tool for many years by a variety of users around the globe. This assessment will not only help you to know yourself but give you insights into how your employees work.
Presenter:
Holly Klingler, an MBTI Certified Practitioner and Facilitator, has over 16 years of experience empowering professionals across various fields to enhance their careers and personal growth. Specializing in MBTI-based approaches, she helps individuals maximize their communication, creativity, and critical thinking skills. With 12 years dedicated to training library staff and communities, Holly offers personalized insights that help professionals showcase their strengths and grow their confidence.
Session 2
Tuesday, March 24, 2026 - Cuyahoga Falls Library
Session 3
Tuesday, April 28, 2026 - Brooklyn Branch, Cuyahoga County Public Library
9:30 am - 3:30 pm
Morning Session: Change Course without Rocking the Boat
As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later. How do you go about addressing something that might have been brewing for a long time without Rocking the Boat? Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.
Presenter:
Cheryl Kuonen, Director, Mentor Public Library
Afternoon Session-Servant Leadership: A Service First Approach to Supervising & Developing People
Whether you’re new to leadership or a seasoned pro, this session will take a deep dive into leading through the lens of service. Learn tips on finding and growing talent, creating a sense of ownership, and building an engaged, effective team full of people who love their jobs. Many of the customer service skills you already know will help you to be a manager you’d love to have. Learn how great service will help you manage conflict resolution, high emotions, and course corrections while still building a culture of empowerment and belonging.
Learning Objectives:
"It was fantastic. As a very new supervisor, being in a room with so many different people was so helpful and informative. Each session was very informative and helpful, and I am very glad I got to attend."
"I thought it was a great academy. Having been a supervisor, for many years in different fields, I was uncertain that I would learn new skills. I was pleasantly surprised that I did take away new, valuable tips, tricks and strategies."
Session 1
Wednesday, February 25, 2026 - Twinsburg Public Library
9:30 am - 3:30 pm
Morning Session-It all Starts with Attitude
Being a good supervisor starts with having a great attitude and our series will begin with the opportunity to listen and interact with leaders as they share their experiences regarding the impact of attitude. Be sure to bring your most pressing questions.
The panel will consist of:
Cheryl Grizzell, Director Ritter Public Library
Eric Linderman, Director, Willoughby Eastlake Public Library
Scott Trimmer, Director, Learning Commons, Cuyahoga Community College, Eastern Campus
Andrea Legg, Director, North Canton Public Library
Afternoon Session-Myers-Briggs Type Indicator: Get to Know Yourself
The afternoon will focus on a Myers Briggs assessment. The Myers-Briggs Type Indicator (MBTI) assessment provides a useful method for understanding people by looking at eight personality preferences that everyone uses at different times. One of the most critical aspects of the MBTI is that it identifies preferences, not abilities or skills. It is designed to bring type awareness to those who might find growth and learning within its ideas. You will have fun exploring and validating your type preferences. The MBTI is the most popular assessment in the world and has been applied as a tool for many years by a variety of users around the globe. This assessment will not only help you to know yourself but give you insights into how your employees work.
Presenter:
Holly Klingler, an MBTI Certified Practitioner and Facilitator, has over 16 years of experience empowering professionals across various fields to enhance their careers and personal growth. Specializing in MBTI-based approaches, she helps individuals maximize their communication, creativity, and critical thinking skills. With 12 years dedicated to training library staff and communities, Holly offers personalized insights that help professionals showcase their strengths and grow their confidence.Session 2
Tuesday, March 24, 2026 - Cuyahoga Falls Library
9:30 am - 3:30 pm
Leading with Assurance: Decision-Making and Effective Supervision
This workshop is designed for library supervisors seeking to enhance their leadership skills, focusing on confident decision-making and effective supervision strategies. Participants will engage in interactive discussions, real-life scenarios, and collaborative activities to strengthen their ability to navigate challenges, set strategic goals, and cultivate accountability within their teams.
Learning Objectives:
Leading with Assurance: Decision-Making and Effective Supervision
This workshop is designed for library supervisors seeking to enhance their leadership skills, focusing on confident decision-making and effective supervision strategies. Participants will engage in interactive discussions, real-life scenarios, and collaborative activities to strengthen their ability to navigate challenges, set strategic goals, and cultivate accountability within their teams.
Learning Objectives:
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Gain the confidence needed to lead proactively and make informed decisions.
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Analyze potential scenarios, responses, and outcomes encountered in a supervisory role.
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Participate in group activities and engage with peers to collaboratively explore and share insights, offer mutual support, and exchange best practices.
Presenter:
Ragan Snead, Executive Director, Northeast Ohio Regional Library System, has over 15 years of experience in public and academic libraries. She has a passion for staff development and helping library staff reach their full potential. In addition to her work in various areas of librarianship, Ragan has experience in management, community outreach, and strategic planning. She received her MLIS from Kent State University and her MBA from Lake Erie College.
Ragan Snead, Executive Director, Northeast Ohio Regional Library System, has over 15 years of experience in public and academic libraries. She has a passion for staff development and helping library staff reach their full potential. In addition to her work in various areas of librarianship, Ragan has experience in management, community outreach, and strategic planning. She received her MLIS from Kent State University and her MBA from Lake Erie College. Session 3
Tuesday, April 28, 2026 - Brooklyn Branch, Cuyahoga County Public Library
9:30 am - 3:30 pm
Morning Session: Change Course without Rocking the Boat
As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later. How do you go about addressing something that might have been brewing for a long time without Rocking the Boat? Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.
Presenter:
Cheryl Kuonen, Director, Mentor Public LibraryAfternoon Session-Servant Leadership: A Service First Approach to Supervising & Developing People
Whether you’re new to leadership or a seasoned pro, this session will take a deep dive into leading through the lens of service. Learn tips on finding and growing talent, creating a sense of ownership, and building an engaged, effective team full of people who love their jobs. Many of the customer service skills you already know will help you to be a manager you’d love to have. Learn how great service will help you manage conflict resolution, high emotions, and course corrections while still building a culture of empowerment and belonging.
Learning Objectives:
- Learn how to translate customer service skills to leadership success.
- Learn the nuts and bolts of navigating high emotions and difficult employees with a positive over punitive approach
- Develop strategies to identify, develop, and empower employees to contribute to an outstanding culture
Ben Heckman, Director, Bexley Public LibraryBen Heckman has loved books, conversation, and people since he can remember. So, it is no surprise that after obtaining his undergraduate degree, his career first took him into teaching and then on to management at Starbucks Coffee Company. Eventually, his passion for learning and his curious nature led him into the library world. In 2014, he earned his Master’s in Library Science. He began his library career at Bexley Public Library at the circulation desk, moving on to managing public services, and then served as Assistant Library Director before becoming the Library’s tenth director in 2017. Having the opportunity to work every day with the incredible staff at Bexley Public Library is one of his greatest joys.
Session 4
Wednesday, May 20, 2026 - Bainbridge Branch, Geauga County Public Library
9:30 am - 3:30 pm
HR Stuff Every New Supervisor Should Know: Having a Solid Legal Foundation
Learning Objectives:
Learning Objectives:
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Understanding the relevant legal landscape as related to leading and supervising employees;
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Recognizing inappropriate workplace behavior (e.g., misconduct, job performance deficiencies, harassment, tardiness and attendance);
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Knowing how to respond lawfully and effectively to inappropriate behaviors in the workplace
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Development of effective leadership and employee relations skills, particularly for new supervisors and those who have been promoted from within;
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Considering effective performance management and corrective action techniques.
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Developing effective documentation
Presenters:
Jim P. Wilkins, Shareholder, OSBA Certified Specialist in Labor & Employment Law, Kastner Westman & Wilkins, LLC
Jim began his law career more than thirty years ago when labor law – dealing with unions -- was in full bloom, and employment law was still emerging. As a result, he has a depth and breadth of experience in labor law that many younger lawyers won’t have because of the decline in the unionized segment of the American workforce.
Throughout his career, he has devoted significant time to representing and counseling employers on union relations matters, including collective bargaining negotiations, arbitration proceedings, and maintaining non-union status. He has negotiated countless labor contracts in both the private and public sectors, both blue collar and white collar. He regularly represents employers before the National Labor Relations Board and Ohio’s State Employment Relations Board in representation and unfair labor practice proceedings.
At the same time, Jim is as much an employment lawyer as he is a labor lawyer. He has been around from the outset of such landmark legislation as the ADA and FMLA. Both have a tremendous impact on the day-to-day advice he provides to employers who look to him to keep them out of trouble. When discrimination claims arise, Jim represents employers in state and federal courts and before the EEOC and state fair employment practice agencies. Jim also assists employers who have federal contracts with their affirmative action obligations, including the preparation of affirmative action plans.
Amanda S Smith, Shareholder, Kastner Westman & Wilkins, LLC
Amanda’s unusual path to becoming a labor and employment attorney began with earning bachelor’s and master’s degrees in neuroscience at Allegheny College and Kent State University, respectively. After determining that a career in science ultimately was not for her, she took a job as a legal assistant following her graduate studies, and immediately fell in love with law. That first position at a plaintiff’s side labor and employment firm quickly evolved into enrolling in classes at the University of Akron School of Law, where she eventually earned her juris doctor degree, summa cum laude.
Amanda is now an Ohio State Bar Association-certified specialist in labor and employment law. She represents both public and private employers in many types of labor and employment matters, including with labor negotiations and arbitration as well as charges before the Equal Employment Opportunity Commission, Ohio Civil Rights Commission and other state fair employment practice agencies. She also counsels employers on litigation and alternative dispute resolution matters, as well as wage/hour compliance, performance and leave management, discipline, and workplace policies. Amanda firmly believes in the importance of diversity, equity and inclusion (DE&I). In furtherance of her commitment to advancing DE&I initiatives both at K|W|W and beyond, Amanda completed the National DiversityFirst certification program to become a National Diversity Council Certified Diversity Professional and regularly counsels employers on DE&I-related matters.
Amanda is a native of Falconer, N.Y., near Chautauqua Lake. She and her spouse, Brian, are enjoying a joyfully chaotic time of life raising two young boys. Amanda is also involved in her community. She serves as a board member for the Cuyahoga Valley Scenic Railroad and the Fairlawn Area Chamber of Commerce and as Chairperson of the Labor and Employment Law Section of the Akron Bar Association.
Session 5
Wednesday, June 10, 2026 - Twinsburg Public Library
9:30 am - 3:30 pm
Evaluations and Executive Presence
Morning Session: Planning, Writing and Conducting Meaningful Evaluations
Learning Objectives:
Presenter:Jim P. Wilkins, Shareholder, OSBA Certified Specialist in Labor & Employment Law, Kastner Westman & Wilkins, LLCJim began his law career more than thirty years ago when labor law – dealing with unions -- was in full bloom, and employment law was still emerging. As a result, he has a depth and breadth of experience in labor law that many younger lawyers won’t have because of the decline in the unionized segment of the American workforce.
Throughout his career, he has devoted significant time to representing and counseling employers on union relations matters, including collective bargaining negotiations, arbitration proceedings, and maintaining non-union status. He has negotiated countless labor contracts in both the private and public sectors, both blue collar and white collar. He regularly represents employers before the National Labor Relations Board and Ohio’s State Employment Relations Board in representation and unfair labor practice proceedings.
At the same time, Jim is as much an employment lawyer as he is a labor lawyer. He has been around from the outset of such landmark legislation as the ADA and FMLA. Both have a tremendous impact on the day-to-day advice he provides to employers who look to him to keep them out of trouble. When discrimination claims arise, Jim represents employers in state and federal courts and before the EEOC and state fair employment practice agencies. Jim also assists employers who have federal contracts with their affirmative action obligations, including the preparation of affirmative action plans.
Amanda S Smith, Shareholder, Kastner Westman & Wilkins, LLCAmanda’s unusual path to becoming a labor and employment attorney began with earning bachelor’s and master’s degrees in neuroscience at Allegheny College and Kent State University, respectively. After determining that a career in science ultimately was not for her, she took a job as a legal assistant following her graduate studies, and immediately fell in love with law. That first position at a plaintiff’s side labor and employment firm quickly evolved into enrolling in classes at the University of Akron School of Law, where she eventually earned her juris doctor degree, summa cum laude.
Amanda is now an Ohio State Bar Association-certified specialist in labor and employment law. She represents both public and private employers in many types of labor and employment matters, including with labor negotiations and arbitration as well as charges before the Equal Employment Opportunity Commission, Ohio Civil Rights Commission and other state fair employment practice agencies. She also counsels employers on litigation and alternative dispute resolution matters, as well as wage/hour compliance, performance and leave management, discipline, and workplace policies. Amanda firmly believes in the importance of diversity, equity and inclusion (DE&I). In furtherance of her commitment to advancing DE&I initiatives both at K|W|W and beyond, Amanda completed the National DiversityFirst certification program to become a National Diversity Council Certified Diversity Professional and regularly counsels employers on DE&I-related matters.
Amanda is a native of Falconer, N.Y., near Chautauqua Lake. She and her spouse, Brian, are enjoying a joyfully chaotic time of life raising two young boys. Amanda is also involved in her community. She serves as a board member for the Cuyahoga Valley Scenic Railroad and the Fairlawn Area Chamber of Commerce and as Chairperson of the Labor and Employment Law Section of the Akron Bar Association.
Session 5
Wednesday, June 10, 2026 - Twinsburg Public Library
9:30 am - 3:30 pm
Evaluations and Executive Presence
Morning Session: Planning, Writing and Conducting Meaningful Evaluations
Learning Objectives:
- Why evaluations are still important, for both the employer and the employee
- The different types of evaluations
- How to set the proper tone for an evaluation meeting
- Dos and don’ts for the evaluation process
- The importance of follow-up after the evaluation is complete
Kim DeNero-Ackroyd has been the Deputy Director of the Cleveland Heights-University Heights Public Library for 13 years. In this role, she supervises eight public service managers directly, as well as leads all public service activities. She currently serves on as the chair of ALA’s Committee on Organization, is a member of PLA’s Continuing Education Advisory Group and is on the OLC Board of Directors. Prior to her current role, she has twice been a branch manager, in addition to other supervisory positions. In all of her positions, effective time management has been one of the critical components of success. She is passionate about helping to develop future and current library leaders.Afternoon Session: Executive Presence: Influence Through Relationships & Networking
Executive presence is more than polish—it is the ability to connect, communicate, and influence in a way that earns trust and inspires confidence. In this one-hour program, participants will explore the most practical and impactful elements of executive presence: building meaningful relationships, strengthening networks, and influencing others through credibility, clarity, and connection. While the full model of the Five Categories and Sixteen Behaviors will be introduced as a brief framework, the primary focus will be on interpersonal influence—the behaviors that determine how others experience you and how effectively you move ideas forward.
Learning Objectives:
• Understand the Five Categories of Executive Presence as a high-level framework
• Strengthen key relationship-building behaviors that drive influence
• Expand their internal and external networks with purpose and confidence
• Communicate in ways that increase credibility, connection, and followership
• Demonstrate presence through listening, curiosity, and collaborative dialogue
• Apply practical influence skills—even without formal authority
Presenter:
Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built robust leadership training curriculum to serve her clients. Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.Session 6
Tuesday, August 11, 2026 - Stow-Munroe Falls Public Library
Performance Improvement Discussions
9:30 am - 3:30 pm
Whether you want a refresher of the basics or are looking for new and different ways to manage and lead others in your organization, this interactive one-day workshop helps supervisors to grow their management and leadership skills fast.
Get the “Knowledge Before the Need” by learning ways to help you better manage yourself and others. You will leave this workshop with techniques and phraseology that you’ll begin using the very next day at work! Whether you have been managing others for 10 years or 10 days, you’ll benefit from attending these sessions!
Learning Objectives:
Andrew Sanderbeck is a respected expert presenter and consultant for libraries and library organizations on critical people skills including managing others, communication more effectively and improving customer service and the customer experience. He has worked with public and academic libraries for more than 20 years. He champions Meliorism (mēl′yə-rĭz″əm), the belief that we can contribute to positive change and improve the world through acts of love, creativity, compassion, and kindness. He now resides in Wadsworth, Ohio with his wife, Michelle, and enjoys visiting his grandchildren in Pennsylvania.
9:30 am - 3:30 pm
Whether you want a refresher of the basics or are looking for new and different ways to manage and lead others in your organization, this interactive one-day workshop helps supervisors to grow their management and leadership skills fast.
Get the “Knowledge Before the Need” by learning ways to help you better manage yourself and others. You will leave this workshop with techniques and phraseology that you’ll begin using the very next day at work! Whether you have been managing others for 10 years or 10 days, you’ll benefit from attending these sessions!
Learning Objectives:
- Communicating more effectively with employees who see things differently than you do
- Working with employee attendance, behavior and performance issues
- Giving constructive feedback to employees positively and confidently
- Delegation and other tools to more effectively managing yourself and your time
Andrew Sanderbeck is a respected expert presenter and consultant for libraries and library organizations on critical people skills including managing others, communication more effectively and improving customer service and the customer experience. He has worked with public and academic libraries for more than 20 years. He champions Meliorism (mēl′yə-rĭz″əm), the belief that we can contribute to positive change and improve the world through acts of love, creativity, compassion, and kindness. He now resides in Wadsworth, Ohio with his wife, Michelle, and enjoys visiting his grandchildren in Pennsylvania.Final Session
Thursday, September 17, 2026 - Location TBD
9:30 am -3:30 pm
Morning Session-Boosting Leadership Self-Confidence
As leaders, we often prioritize supporting others over our own well-being, but neglecting self-care can harm both us and our teams. Recognizing and prioritizing self-care is essential for effective leadership. At the same time, many leaders grapple with impostor syndrome and self-doubt, which can lead to stress, perfectionism, and hesitation. This workshop will guide you in recognizing and re framing these thoughts while equipping you with actionable strategies to build confidence and resilience.
Learning Objectives:
- Prioritize self-care to enhance your leadership capacity.
- Overcome impostor syndrome and re frame self-doubt.
- Speak and act with greater confidence and assertiveness.
- Build resilience and recover from setbacks effectively.
Presenter:
Ragan Snead, Executive Director, Northeast Ohio Regional Library System, has 12 years of experience in public and academic libraries. She has a passion for staff development and helping library staff reach their full potential. In addition to her work in various areas of librarianship, Ragan has experience in management, community outreach, and strategic planning. She received her MLIS from Kent State University and her MBA from Lake Erie College.
Ragan Snead, Executive Director, Northeast Ohio Regional Library System, has 12 years of experience in public and academic libraries. She has a passion for staff development and helping library staff reach their full potential. In addition to her work in various areas of librarianship, Ragan has experience in management, community outreach, and strategic planning. She received her MLIS from Kent State University and her MBA from Lake Erie College. Afternoon Session
We will conclude the academy with the return of first day panel of speakers with time to network and get those final questions answered.
Location: At Various Libraries and Online
Customer Service Conference: Communication and Credibility
4/23/2026
We are excited to welcome you to our second annual Customer Service Conference: Communication and Credibility. In an era where the library serves as a vital sanctuary for information and connection, our success thrives on the trust we build through every interaction.
Today, we invite you to explore the multifaceted nature of modern service. We will begin by mastering Professional Intelligence (PQ) to anchor our daily work in empathy and reliability. We’ll dive into strategies for bridging generational divides, ensuring inclusive access for all abilities, and maintaining safety and security within our shared spaces. We will also look at the science of the 'Mentor Mindset' to ensure our teens are welcomed. Finally, we will conclude with Resilience in Action, focusing on the boundaries and self-care habits that allow us to serve our communities without pouring from an empty cup. Together, we are here to sharpen the skills that turn everyday service into a mission of excellence and professional pride.
Presenter:
Ragan Snead serves as Executive Director of the Northeast Ohio Regional Library System, where she has led the organization since 2022. With 15 years of experience in public and academic libraries, she has worked in circulation, reference, youth services, and management. Ragan is passionate about
staff development and supporting library professionals as they grow their skills and confidence. She holds an MLIS from Kent State University and an MBA from Lake Erie College.
Safety and Security in Libraries
This breakout session will discuss safety and security issues that we are currently dealing with in today's libraries, whether it's unruly patrons, teenagers, threats that we are facing in our communities or mental health. The session will cover what resources we have available and how to make connections with our community partners who can assist us with some of our issues.
Presenter:
Bossie Loggins III is the Security Coordinator for the Cuyahoga County Public Library system and have been with the system for the past 14 years. Before taking that position, he was the Security Supervisor for the Cleveland Heights-University Heights Library system. In his 24 years of work in public libraries, he has been involved in almost any security and/or safety situation you can imagine. He has presented security topics for NEO-RLS, OLC conferences and several library systems throughout the state of Ohio on security issues, teen behavior and staying safe in libraries.
Breakout Session 2
Access Is Customer Service: Communicating Belonging in Public Libraries
At North Canton Public Library, customer service is rooted in intentional communication, before a patron ever approaches a desk. This session explores how NCPL has strengthened access and inclusion by making services clearer, more visible, and more responsive to diverse needs. Attendees will learn how sensory-inclusive practices, accessible design choices, assistive tools, and thoughtfully designed services help reduce barriers and create a sense of belonging for patrons with sensory, mobility, hearing, vision, and cognitive needs. Through practical examples and lessons learned, this presentation offers scalable strategies libraries can use to make access a visible, integrated part of everyday customer service.
Presenter:
Andrea Legg is the Director of the North Canton Public Library, where she has led with a focus on access, inclusion, and community-centered service since 2020 (yes, she started right at the beginning of the pandemic and lived to tell the tale). She has worked in public libraries since 2008 and currently serves on the Tuscarawas County Board of Developmental Disabilities and the Akron Children's Hospital NICU Parent Mentor Program. Andrea is very serious about libraries, not serious about herself, and lives under the benevolent but firm rule of two corgis who supervise all of her leadership and life decisions.
Respect + Resilience: Applying the Mentor Mindset to Improve Teen Engagement
Adapted from the latest work by Dr. David Yeager (10 to 25: The Science of Motivating Young People), this training equips public-facing library staff with practical tools and strategies to cultivate an environment of respect that improves communication and strengthens relationships with teens. Participants will learn strategies rooted in current psychology and neuroscience to create a more positive, engaging environment for teens that extends to all patrons.
Learning Objectives:
Location: Hilton Garden Inn
8971 Wilcox Dr
Twinsburg, OH 44087
There are currently 79 spots remaining out of 100
4/23/2026
We are excited to welcome you to our second annual Customer Service Conference: Communication and Credibility. In an era where the library serves as a vital sanctuary for information and connection, our success thrives on the trust we build through every interaction.
Today, we invite you to explore the multifaceted nature of modern service. We will begin by mastering Professional Intelligence (PQ) to anchor our daily work in empathy and reliability. We’ll dive into strategies for bridging generational divides, ensuring inclusive access for all abilities, and maintaining safety and security within our shared spaces. We will also look at the science of the 'Mentor Mindset' to ensure our teens are welcomed. Finally, we will conclude with Resilience in Action, focusing on the boundaries and self-care habits that allow us to serve our communities without pouring from an empty cup. Together, we are here to sharpen the skills that turn everyday service into a mission of excellence and professional pride.
Morning Session: Professional Intelligence (PQ): What Everyone Should Know
Professionalism in today’s library goes beyond appearance or etiquette—it shows up in how staff listen, respond, and engage with patrons and one another every day. It shapes the culture of service, influences public trust, and reinforces the library’s role as a welcoming, respectful, and reliable community resource. This program introduces the core elements of professionalism and how they support a positive, service-oriented library environment across all roles and responsibilities.
Participants will explore practical ways to create positive interactions, navigate difficult situations, and communicate with clarity and respect—whether working with patrons, coworkers, or community partners. Emphasis is placed on active listening, empathy, and thoughtful communication as essential tools for maintaining professionalism, strengthening relationships, and fostering teamwork. Attendees will leave with a shared understanding of how everyday behaviors contribute to a professional culture that reflects both personal pride and the library’s mission of service.
Participant Performance Objectives:
- Explore the five keys to professionalism and how they apply to a library’s culture of service.
- Identify ways to create positive interactions and resolve difficult situations with patrons and coworkers.
- Recognize the importance of active listening and empathy in maintaining professionalism and strong relationships.
Presenter:
Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built robust leadership training curriculum to serve her clients. Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.
Breakout Sessions after lunch
Breakout Session 1
Strengthening Staff Communication Across Generations and Departments
Today’s workplaces bring together multiple generations, diverse communication styles, and departmental perspectives. While this diversity can be a powerful asset, it can also lead to misunderstandings, silos, and missed opportunities for collaboration. This interactive session explores how generational preferences and organizational structures influence communication, and offers participants practical strategies for building clearer, more collaborative connections across teams.
Objectives:
Amy B. Shannon, President, Pinnacle Leadership Solutions, LLC, and a Partner in Your Partner in HR has specialized in Organizational Development, Human Resources and Training for over 25 years. For the past 13 years, Amy has been an Organizational Development consultant working with clients in manufacturing, service, financial and healthcare industries. Most recently, Amy served as the Executive Director II/Vice President of Corporate College where she built robust leadership training curriculum to serve her clients. Amy also holds certifications with numerous nationally known training vendors. She is a regular speaker at national conferences such as The Corporate University Week at the Disney Institute. She is a seasoned speaker for the HR Star Conference Cleveland. As a result of her high ratings, she has also been a key speaker at the HR Star Atlanta and received the Gold Medal Award three years in a row for best session speaker. Amy was a recipient of the 2015 HR Awards presented by ERC & CSHRM.Breakout Sessions after lunch
Breakout Session 1
Strengthening Staff Communication Across Generations and Departments
Today’s workplaces bring together multiple generations, diverse communication styles, and departmental perspectives. While this diversity can be a powerful asset, it can also lead to misunderstandings, silos, and missed opportunities for collaboration. This interactive session explores how generational preferences and organizational structures influence communication, and offers participants practical strategies for building clearer, more collaborative connections across teams.
Objectives:
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Understand key generational differences in communication styles and expectations.
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Identify common communication barriers between departments.
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Explore practical strategies for breaking down silos and strengthening cross-team collaboration.
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Leave with at least one actionable communication strategy to use immediately.
Presenter:
Ragan Snead serves as Executive Director of the Northeast Ohio Regional Library System, where she has led the organization since 2022. With 15 years of experience in public and academic libraries, she has worked in circulation, reference, youth services, and management. Ragan is passionate aboutstaff development and supporting library professionals as they grow their skills and confidence. She holds an MLIS from Kent State University and an MBA from Lake Erie College.
Safety and Security in Libraries
This breakout session will discuss safety and security issues that we are currently dealing with in today's libraries, whether it's unruly patrons, teenagers, threats that we are facing in our communities or mental health. The session will cover what resources we have available and how to make connections with our community partners who can assist us with some of our issues.
Presenter:
Bossie Loggins III is the Security Coordinator for the Cuyahoga County Public Library system and have been with the system for the past 14 years. Before taking that position, he was the Security Supervisor for the Cleveland Heights-University Heights Library system. In his 24 years of work in public libraries, he has been involved in almost any security and/or safety situation you can imagine. He has presented security topics for NEO-RLS, OLC conferences and several library systems throughout the state of Ohio on security issues, teen behavior and staying safe in libraries.
Breakout Session 2
Access Is Customer Service: Communicating Belonging in Public Libraries
At North Canton Public Library, customer service is rooted in intentional communication, before a patron ever approaches a desk. This session explores how NCPL has strengthened access and inclusion by making services clearer, more visible, and more responsive to diverse needs. Attendees will learn how sensory-inclusive practices, accessible design choices, assistive tools, and thoughtfully designed services help reduce barriers and create a sense of belonging for patrons with sensory, mobility, hearing, vision, and cognitive needs. Through practical examples and lessons learned, this presentation offers scalable strategies libraries can use to make access a visible, integrated part of everyday customer service.
Presenter:
Andrea Legg is the Director of the North Canton Public Library, where she has led with a focus on access, inclusion, and community-centered service since 2020 (yes, she started right at the beginning of the pandemic and lived to tell the tale). She has worked in public libraries since 2008 and currently serves on the Tuscarawas County Board of Developmental Disabilities and the Akron Children's Hospital NICU Parent Mentor Program. Andrea is very serious about libraries, not serious about herself, and lives under the benevolent but firm rule of two corgis who supervise all of her leadership and life decisions. Respect + Resilience: Applying the Mentor Mindset to Improve Teen Engagement
Adapted from the latest work by Dr. David Yeager (10 to 25: The Science of Motivating Young People), this training equips public-facing library staff with practical tools and strategies to cultivate an environment of respect that improves communication and strengthens relationships with teens. Participants will learn strategies rooted in current psychology and neuroscience to create a more positive, engaging environment for teens that extends to all patrons.
Learning Objectives:
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Attendees will understand how teen brain development affects teens' perception of the world around them and how they interact with it.
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Attendees will understand how to set and enforce boundaries appropriately with teens to elicit desired behaviors and avoid undesirable ones.
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Attendees will learn to employ respect, transparency, and appropriate expectations to foster positive interactions and relationships with teens in the library.
Presenters:
Carolyn Bagley is the intermediate/teen librarian at Firestone Park Library, part of the Akron–Summit County Public Library system. Drawing on 15 years of experience as an educator, she is a vocal advocate for middle and high school students, dedicated to helping adults shift their mindset about teenagers toward seeing them as capable, thoughtful, and worthy of trust. Carolyn is excited to support fellow public service workers with practical professional development rooted in teen-centered practice.
Kelly Chaplin has been working with youth for a decade and is currently the Assistant Youth Services Coordinator at Akron-Summit County Public Library. Kelly helps connect youth librarians with community representatives. She has experience with organizing large-scale programs such as the Library's mini-comicon Geekfest and system-wide services like the free book box subscription Lit Loot. Collaboration is key in all these efforts, and she deeply values what the Library staff can create when working together. She enjoys it when teens teach her new things and encourages youth to participate at their library and in the community.
Abigail Krukemeyer is an Intermediate and Teen Librarian with Akron-Summit County Public Library. She is passionate about adolescent development and is dedicated to providing services and opportunities that equip young people to succeed in today's multimodal world.
Emily Smith has worked for Akron Summit County Public Library for 8 years, currently serving as one of their Collection Development Librarians, and previously worked as an Intermediate/Teen Librarian. Emily holds a BA in Sociology from the University of Mount Union and an MLIS from Kent State University. Her educational and career background has afforded her the opportunity to work alongside youth and learn and understand their behavior, particularly inside a public library setting.
Safety and Security in Libraries - Repeated
Final Session: Resilience in Action
This session offers practical, easy‑to‑use strategies for building resilience, establishing healthy boundaries, and managing stress in a way that supports your well‑being both on and off the desk. Together, we’ll explore tools for staying grounded, communicating confidently, and creating habits that protect your energy.
Presenter:
Katie Jenkins, Executive Director, NAMI Greater Cleveland
Katie Jenkins is a passionate mental health advocate, experienced public servant, lifelong student, and mother. Her extensive professional background includes roles spanning every area of the mental health sector. Katie's guiding principle is rooted in empathy, compassion, and the belief that everyone deserves a high-level quality of life. She is dedicated to breaking down barriers and ensuring that no one faces their challenges alone.
Katie currently serves as a Vice-Chair of NAMI National's Executive Director Council's Executive Committee and is Chair of the NE Ohio Hub Steering Committee of the Mental Health and Addiction Advocacy Coalition. Katie is also a proud board member of R.A.K.E.
In May 2024, Katie graduated from Youngstown State University with a Master of Social Work and is a licensed social worker through the State of Ohio. She currently holds a Bachelor of Arts in Environmental Studies, Master of Public Administration, and a Chemical Dependency Counselor Assistant license.
Carolyn Bagley is the intermediate/teen librarian at Firestone Park Library, part of the Akron–Summit County Public Library system. Drawing on 15 years of experience as an educator, she is a vocal advocate for middle and high school students, dedicated to helping adults shift their mindset about teenagers toward seeing them as capable, thoughtful, and worthy of trust. Carolyn is excited to support fellow public service workers with practical professional development rooted in teen-centered practice.Kelly Chaplin has been working with youth for a decade and is currently the Assistant Youth Services Coordinator at Akron-Summit County Public Library. Kelly helps connect youth librarians with community representatives. She has experience with organizing large-scale programs such as the Library's mini-comicon Geekfest and system-wide services like the free book box subscription Lit Loot. Collaboration is key in all these efforts, and she deeply values what the Library staff can create when working together. She enjoys it when teens teach her new things and encourages youth to participate at their library and in the community.Abigail Krukemeyer is an Intermediate and Teen Librarian with Akron-Summit County Public Library. She is passionate about adolescent development and is dedicated to providing services and opportunities that equip young people to succeed in today's multimodal world. Emily Smith has worked for Akron Summit County Public Library for 8 years, currently serving as one of their Collection Development Librarians, and previously worked as an Intermediate/Teen Librarian. Emily holds a BA in Sociology from the University of Mount Union and an MLIS from Kent State University. Her educational and career background has afforded her the opportunity to work alongside youth and learn and understand their behavior, particularly inside a public library setting. Safety and Security in Libraries - Repeated
Final Session: Resilience in Action
This session offers practical, easy‑to‑use strategies for building resilience, establishing healthy boundaries, and managing stress in a way that supports your well‑being both on and off the desk. Together, we’ll explore tools for staying grounded, communicating confidently, and creating habits that protect your energy.
Presenter:
Katie Jenkins, Executive Director, NAMI Greater ClevelandKatie Jenkins is a passionate mental health advocate, experienced public servant, lifelong student, and mother. Her extensive professional background includes roles spanning every area of the mental health sector. Katie's guiding principle is rooted in empathy, compassion, and the belief that everyone deserves a high-level quality of life. She is dedicated to breaking down barriers and ensuring that no one faces their challenges alone.
Katie currently serves as a Vice-Chair of NAMI National's Executive Director Council's Executive Committee and is Chair of the NE Ohio Hub Steering Committee of the Mental Health and Addiction Advocacy Coalition. Katie is also a proud board member of R.A.K.E.
In May 2024, Katie graduated from Youngstown State University with a Master of Social Work and is a licensed social worker through the State of Ohio. She currently holds a Bachelor of Arts in Environmental Studies, Master of Public Administration, and a Chemical Dependency Counselor Assistant license.
Location: Hilton Garden Inn
8971 Wilcox Dr
Twinsburg, OH 44087
There are currently 79 spots remaining out of 100