Everyone creates records in the course of doing their jobs, and in today’s increasingly digital office environment those records are likely to be in electronic formats. Managing electronic records can be challenging—there may be multiple copies in various locations, a lack of appropriate storage, or records may be in difficult formats such as email. Susan Hernandez, Digital Archivist and Systems Librarian at the Cleveland Museum of Art, will provide an overview of electronic records management, discuss strategies for organizing and managing electronic records, and offer ideas for collaborating with information technology professionals.
Some people pay for cable and satellite television, others opt for Internet streaming services. The latter group, often known as cord cutters, is a population quickly growing in popularity as the ease and accessibility of online streaming content is made available. While there people who cancel their cable and jump right into the new territory, you may be surprised to know that you have many patrons in your community that would like to learn about cord cutting before they begin—making this a popular choice for an adult informational program. Pack the house at your library with a Cord Cutting 101 class. This webinar will provide tips and tricks for you to develop an informational and useful program while promoting what the library can offer for the cord cutting population.How to be a cord cutter including popular devices and streaming services
What trends are shaping the cord cutting market
Tips and best practices for hosting a cord cutting informational program of your own
FAQ and tech support issues you may come across in your journey
The challenges facing librarians are real, complex and varied. As such, they require new perspectives, new tools and new approaches. With support from the Bill and Melinda Gates Foundation and in partnership with Chicago Public Library and Aarhus Public Library, IDEO created a toolkit for using design thinking to better understand library patrons. Discover how you can use design thinking to uncover solutions to everyday challenges.
In this webinar we will:
Review sample Equal Employment Opportunity and Anti-Harassment policies.
Provide an overview of discrimination and harassment law and prohibitions against retaliation.
Provide specific examples of behaviors prohibited by the sample policies and the law.
Identify recommended avenues to report discrimination and harassment.
Identify expectations for workplace behaviors that go beyond the law.
If It’s Broke Fix It: Handling Leftover Challenges Effectively
All too often, outgoing supervisors leave unresolved challenges “for the next guy” to fix. Then, you arrive! As the new supervisor, you have two choices. You can look the other way, forge ahead with your plans and hope the old issues disappear (although, if they didn’t before, it’s not likely they will now) or you can fix them. The right answer is, of course, to correct the problems, so you have a clear shot at success in your position. But, how do you go about addressing something that might have been brewing for a long time? In this webinar, we’ll consider 5 Simple Steps to Starting with a Clean Slate. Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.
Presenter: Cheryl Kuonen, Director, Mentor Public Library >
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Rhonda Johnston, Adult Outreach Coordinator, Reed Memorial Library focuses on connecting historically underserved populations with library resources. She has transformed the storytime for adults with developmental disabilities into a fun and engaging learning session that has opened the door for this patron group to become fully integrated with what the library has to offer. They have seen incredible growth in the patrons. Understanding our patrons
Ways to be inclusive
Inclusive programming
Library websites can be prone to a number of issues that frustrate their users. Many sites use outdated conventions, anecdotal "data" or fail to use standard practices, resulting in poor experiences for patrons, and a loss of credibility for the library as a community institution. In this webinar, learn about common problems found on today's library websites, backed by current research, from a web designer/developer who has been working with library websites for more than two decades. Discover issues that commonly cause usability problems for website users
Learn about outdated practices that should no longer be used on your library's website, and why
Get resources for educating yourself and others about current trends and usability data
Emily and Katie will discuss their experience with programming for Millennials, which includes establishing a new program series, developing a brand, and marketing techniques. Attendees will learn about specific programs such as bar trivia, a book club for adults who like to read YA, and plenty of pop culture- and nostalgia-themed programs that have specific appeal to the millennial demographic. Library staff will be empowered to create programming for patrons in their 20s and 30s in their own communities, and leave with ideas for specific programs they can implement on their own.Marketing to the 20s/30s demographic
New program ideas that appeal to Millennials
Understanding of why it’s important to provide timely programs for Millennials and how to communicate this to your Management team
According to some, we're living in a post-truth, alternative-fact-based era. How do you distinguish between fake and fact when looking for information? This session will arm you with tools to distinguish reality from "truthiness" and why it's so important in today's online information environment.
Don Boozer has been manager of the departments of Business, Economics and Labor; Science and Technology; Social Sciences; and Government Documents at Cleveland Public Library since 2015. Don is also an adjunct instructor at Kent State University School of Information, teaching "Information Sources and Reference Services." Previously, Don was coordinator of Ohio's statewide online reference service, KnowItNow24x7; a subject librarian in Literature at Cleveland Public Library; and a reference librarian at Barberton Public Library
In this session, we’ll cover tech troubleshooting basics: how to approach the device or the person having the issue; first questions to ask; and common issues with websites, mobile devices, and computer programs. We’ll also reframe the technology troubleshooting process in a more familiar context: a reference conversation or customer service interaction.
Learning Objectives:
Learn basic strategies for approaching technology troubleshooting for themselves and for their patrons, based on best practices from help desk and other tech industry fields.
Get a quick list of frequent issues and how to solve them for a variety of platforms, including the internet and mobile devices.
Gain confidence in their own ability to navigate technology troubleshooting.
Are able to view tech troubleshooting interactions as another form of customer service, to support an open mindset towards finding solutions.
Jennifer Koerber has two decades of experience in libraries, in both public-facing and behind-the-scenes roles. After 17 years at the Boston Public Library, she established her own business providing technology training and consulting services to libraries, and recently completed a contract as Training Manager at Harvard University Library, overseeing staff training for a new ILS platform.
She has written extensively for Library Journal on public library services and technology, and in May 2018, her book Library Services to Immigrants and New Americans: Celebration and Integration was released by Libraries Unlimited. In what remains of her time, she is an avid mobile photographer, crafter, and traveler.
You can find Jennifer online at www.jenniferkoerber.com and www.worksfromthetreehouse.com.
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Do you spend a good part of your job working with graphics, social media or websites? The web is filled with tools vying for your attention, but some of the best lie waiting under the radar. Learn about these online gems, which you can use to improve your workflow or create new content, or share with your friends and colleagues. Discover a plethora of online tools that you probably haven’t heard of but will be glad that (now) you have.
Presenter: Laura Solomon, MCIW, MLS, is the Library Services Manager for the Ohio Public Library Information Network . She has been doing web development and design for more than twenty years, in both public libraries and as an independent consultant. She specializes in developing with Drupal. She is a 2010 Library Journal Mover & Shaker. She’s written three books about social media and content marketing, specifically for libraries, and speaks nationally on both these and technology-related topics. As a former children’s librarian, she enjoys bringing the “fun of technology” to audiences and in giving libraries the tools they need to better serve the virtual customer.
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During the pandemic lock-down (followed by the NE Ohio winter) many people noticed a shift in their personal and professional habits: some for the better, some for the worse. Harnessing the better habits and nixing the unwelcome habits requires an understanding of the science of habits, awareness of the foundational habits, and the tools to evaluate your habits. Join Dr. Tamsin Astor, Chief Habit Scientist, International Speaker & Author for a deep dive into habits, so you can create and maintain the right habits for your life!
Learning Objectives:
Tamsin Astor, PhD is the founder and Chief Habit Scientist of Yoga Brained Coaching. She is known for giving her clients the tools to shift their mindset, organize their vision, and improve their habits to create an efficient, productive business. We make 35,000 decisions every day, which leads to decision fatigue. Dr. Astor helps her clients reduce the amount of overwhelming decision-making they do by harnessing their goal-achieving machine – AKA – their brains. This also increases their time and energy for fun!Join your peers to exchange ideas, celebrate successes, and discover new solutions to common challenges.
This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your confirmation email a reminder 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Hillary Brown.