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2023 Fall Training #10 Emotional Intelligence for Conflict Management
10/11/2023
1:00 PM - 2:30 PM PST

Event Description

In this session, we will discuss how to enhance your own emotional management skills so you can de-escalate frustrated students in any situation.  We will discuss how to talk to students versus parents while staying FERPA compliant.  In addition, we will cover how to manage conflict within your own team or across departments. 

Session Presenter: DeVon Hunt, Consultant in Higher Education