Our speaker this month is Dan Conlin. Dan is the Director of DTMB Field Services. For the past 4 years he was also Director of the Client Service Center. Now along with Pam Matelski and Brad Pagratis, he is instrumental in the Customer Experience Improvement Project-sponsored by Eric Swanson.
Presentation Title
Improving IT Support at DTMB: How we’re using an Industry Benchmark Study and Recommendations
