Northeast Ohio Regional Library System - Event Information

Event Name:Library Staff's Guide to Homelessness
Participants will learn to address common problems associated with homeless patrons (e.g. odor, panhandling, etc.).  The focus of this practical training is for frontline staff to have the tools they need to prevent/resolve problems while still remaining an inclusive library.
 A deeper dive into the concepts learned in the morning session, this training provides opportunities for participants to try out the tools and techniques they have learned in an interactive (and surprisingly fun) environment.

Presenter:  Ryan Dowd, Executive Director,  Hesed House
Ryan started volunteering at his local homeless shelter when he was 13 and started working there when he was 21.  He became Executive  Director of the second largest homeless shelter in Illinois immediately after law school. Ryan has worked with tens of thousands of homeless individuals.  He accidentally became the foremost expert on homeless library patrons after a short Youtube video he made on the subject went viral. 

Lunch and light refreshments will be provided.
Event Date:04-18-18
Event Time:09:00 AM - 04:00 PM Eastern
Location:Akron Summit County Public Library
60 S High St
Akron, OH 44326

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Contact Person:Melissa Lattanzi
(phone: 330-655-0531)
Details:Who should attend:  frontline staff and anyone who works with homeless patrons

Competency:  customer service

GEO Cost:      $160
Bronze Cost:  $120
Silver Cost:    $ 80
Gold Cost:     FREE

There is an additional $15 surcharge for amenities.
We encourage you to register a minimum of three (3) days in advance for this event in order to ensure that we can accommodate your full participation in terms of seating, hand-outs, food, etc.
It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.
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