Northeast Ohio Regional Library System

Event Registration - Northeast Ohio Regional Library System

Webinar (60-90 Minutes)
Cost: $20
Individual Member: $10
Gold, Silver & Bronze Members: FREE
Online Workshop (90+ Minutes)
Cost: $30
Gold Member: FREE
Silver Member: $5
Bronze Member: $10
Individual Member: $15
Prioritizing Self-Care for Management

In our roles as supervisors and leaders, the importance of self-care is often acknowledged but frequently overlooked. Our attention is dedicated to managing our organizations, supporting our employees, and achieving our objectives. Neglecting personal well-being can detrimentally impact our teams, whereas embracing a regimen of healthy self-care can significantly enhance our effectiveness and that of our employees. Recognizing the importance of self-care is a key ...

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Practical Budget Management: How to Avoid Disaster, Make Smart Moves, Report Responsibly, and Stress Less About your Budget!

Whether you’re a newly minted library staffer responsible for the budget for Summer Reading, a Director concerned with making the most of your budget, or have budgeting responsibilities somewhere in between, budgeting can be intimidating. Join Wendy Bartlett, Collection Development & Acquisitions Manager for Cuyahoga County Public Library, and learn basic budgeting do’s and don’ts, how to be ready for unexpected decreases in funding, how to cope if ...

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Mental Health First Aid

Mental Health First Aid is a training course designed to give members of the public key skills to help someone who is developing a mental health problem or experiencing a mental health crisis. Just as CPR training helps a layperson without medical training assist an individual following a heart attack, Mental Health First Aid training helps a layperson assist someone experiencing a mental health crisis.  This course will run 9:00 am - 3:30 pm.  There...

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After Care: How Employees Can Care for Themselves and Their Co-Workers After Difficult Patron Interactions

Difficult interactions often leave us rattled and we either want to bury the memory deep inside or chronically complain about them. Neither is helpful nor effective. We can care for ourselves and others individually and as a group. Discover some best practices (as well as some things to avoid doing) after difficult interactions.

Learning Objectives:

  • 3 aftercare techniques you can do for yourself
  • 2 practices that can ...
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Challenging Employee Conversations Without Fear

You’re a manager or supervisor with an employee who is missing the mark. It’s your job to help them improve – but how do you approach that tough conversation? This webinar is designed to help you take the fear out of challenging interactions like performance improvement, discipline, and even termination. By preparing now, you can spend that challenging conversation focused on supporting your employee. 

Learning Objectives:

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Dynamic Dialogue: Understanding Socio-economic Diversity and Uplifting Underserved Communities
2024 Dynamic Dialogue: Understanding Socio-economic Diversity and Uplifting Underserved Communities, is an event aimed at helping libraries better serve diverse socio-economic and marginalized groups. Attendees will explore practical strategies to promote inclusivity and social equity within their library services. The day-long format of the conference will include a poverty simulation in the morning, breakout sessions in the afternoon, and will conclude with a Q&A...
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Time Management Yours and Theirs

This webinar is part of the 2024 New Supervisors Academy.

Time management is one of the most important skills that any manager/supervisor should have. Understanding, implementing, and following effective time management practices will help you accomplish more.
 
Learning objectives:

  • Valuing your own time
  • Setting realistic priorities
  • Delegating tasks effectively
  • Recognizing and ...
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IT Networking Meeting - Online Via Zoom

Take this opportunity to share your successes and challenges via a roundtable discussion. You will receive a link in your confirmation email  a reminder 2 hours before the meeting. We hope you will join us Please send topics you would like discussed to Jeff Laser.
 

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Youth Mental Health First Aid

Youth Mental Health First Aid teaches you how to identify, understand and respond to signs of mental illness and substance use disorders in youth. This 6-hour training gives adults who work with youth the skills they need to reach out and provide initial support to children and adolescents (ages 6-18) who may be developing a mental health or substance use problem and help connect them to the appropriate care.

This course will run 9:00 am - 3:00 pm....

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Building Engagement with Restorative Practices for Teens

Many libraries react to negative behavior by suspending or restricting services for youth. Leaders at Columbus Metropolitan Library collaborated on restorative practice tools to change that approach. Restorative practices can help strengthen relationships within communities by offering equitable and collaborative responses to behavior. This panel will discuss local successes and challenges with restorative practices and the path forward to weave these ideas into the ...

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Preventing Burnout and Fatigue

Burnout is increasingly a conversation topic among library workers.  Feeling burnout and/or experiencing fatigue can seriously impact the quality of life-work balance and work performance.  While burnout is not considered a medical condition but “an occupational phenomenon,” it is felt by library workers as it brings acute stress that is challenging to manage.

In this masterclass, we will start with definitions of burnout and fatigue ...

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Supervisor Reasonable Suspicion Training

This is a skill-building session designed to give supervisors and managers the knowledge necessary to recognize and deal with substance abuse at work. The training will cover workplace guidelines. The training will cover reasonable suspicion guidelines, identifying a problem, and initiating reasonable suspicion testing.

Learning Objectives:

  • Reasonable suspicion guidelines
  • Identifying a problem
  • Initiating reasonable suspicion...
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Construction and Facilities Networking Meeting

Catch up with your peers in this networking opportunity about construction and facilities.  Send topics you would like to discuss to Melissa Lattanzi.

 

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Staff Wellness Virtual Roundtable

Join your Ohio library colleagues for a roundtable discussion about staff wellness initiatives. Share your challenges and successes related to employee assistance programs, wellness committees, staff recognition programs, and more. Yvette Wasko, Human Resources Manager at Warren-Trumbull County Public Library, will discuss the benefits of tying a wellness program into your health insurance benefits as a win/win for employees and the library. Jacey Duffer, Human Resources ...

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New Supervisors' Academy
The 2024 NEO-RLS New Supervisors' Academy is looking for new attendees.
Becoming a supervisor adds new and different challenges to your work day regardless of the type or size of library you work in. The Academy's courses will provide you with the skills and confidence you need to handle the many and varied challenges of being a supervisor. Programs will focus on three key areas: leadership, communication and staff development. The Academy is ...
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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Human Resource and Fiscal Officer -Online Via Zoom

Here is an opportunity to share your challenges and successes with your peers.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 1 hour before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.

 

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Using EXCEL for Employee Accountability

Simplistic ways to use EXCEL to create forms, collect data and use it for employee accountability will be addressed including rearranging tables to show various trends.  This webinar will show you how to track dates and times of various tasks to aid in quantifying performance using tools created to assess employees’ work.  Some possible concerns to track are attendance, pulling materials for online holds, putting books in order, errands, reference questions...

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Calm Challenging Patrons: How to Navigate Difficult Interactions

No one wants to deal with difficult patrons, yet you will inevitably encounter one or two unreasonable people. In Calm Challenging Patrons, you'll convert negative interactions into positive outcomes by implementing the six-step model. This practical system is the same one that Mj developed to manage demanding corporate clients, giving her the nickname of The Clean-Up Crew because she could calm angry customers.

The A.L.E. technique unlocks the "why" behind ...

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Calm Challenging Patrons: How to Navigate Difficult Interactions

Recorded on 1/24/24

No one wants to deal with difficult patrons, yet you will inevitably encounter one or two unreasonable people. In Calm Challenging Patrons, you'll convert negative interactions into positive outcomes by implementing the six-step model. This practical system is the same one that Mj developed to manage demanding ...

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HR and Legal Update: Recent Changes in the Law and Trends Impacting Public Libraries

Keeping abreast of changes in employment laws is an on-going challenge for employers generally and for HR Professionals in particular.  In this webinar, we will examine recent developments in the law that impact the ability of public libraries to manage the workforce in a challenging environment.

Learning Objectives:  Attendees will come away with a stronger understanding of recent changes and developments in the law, including:

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HR and Legal Update: Recent Changes in the Law and Trends Impacting Public Libraries

Recorded 1/9/24

Keeping abreast of changes in employment laws is an on-going challenge for employers generally and for HR Professionals in particular.  In this webinar, we will examine recent developments in the law that impact the ability of public libraries to manage the workforce in a challenging environment.

...

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Human Resource and Fiscal Officer Networking Meeting -Issue 2

This is a last minute meeting that will focus on Issue 2 and what it means for libraries.
 

Navigating Issue 2: What Public Libraries Need to Know About Ohio’s Marijuana Legalization

Join Kastner Westman & Wilkins attorneys

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Human Resource and Fiscal Officer Networking Meeting -Issue 2

Recorded 12/13/23

This is a last minute meeting that will focus on Issue 2 and what it means for libraries.

Navigating Issue 2: What Public Libraries Need to Know About Ohio’s Marijuana Legalization

Join Kastner Westman & Wilkins attorneys

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Patron Bashing in Public Libraries: Its Effect on the Professional and the Profession

We have all been known to tell stories about our experiences working in the public library. Many of those include stories about patrons, sometimes positive ones, but far too often it’s the negative ones that get us the attention we are looking for when telling a story. While many believe venting helps reduce stress after a difficult interaction with a patron, the research shows the opposite is true.

In this session we will explore types of patron bashing...

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Patron Bashing in Public Libraries: Its Effect on the Professional and the Profession

Recorded 12/13/23

We have all been known to tell stories about our experiences working in the public library. Many of those include stories about patrons, sometimes positive ones, but far too often it’s the negative ones that get us the attention we are looking for when telling a story. While many believe venting helps reduce ...

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So You are a New Children’s Librarian Supervisor or you Want to be One?

What do you need to know?  Children’s Supervisors juggle onboarding and supporting staff, scheduling staff, programming, and outreach…and a lot more.  Learn the basics you need to run a successful children’s department.

Learning Objectives:

  • Learn the steps to successfully onboard new children’s staff and support them in their roles.
  • Learn tips on creating a work schedule and a ...
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So You are a New Children’s Librarian Supervisor or you Want to be One?

Recorded 12/5/23

What do you need to know?  Children’s Supervisors juggle onboarding and supporting staff, scheduling staff, programming, and outreach…and a lot more.  Learn the basics you need to run a successful children’s department.

Learning Objectives:

  • Learn...
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Youth Mental Health First Aid

Youth Mental Health First Aid teaches you how to identify, understand and respond to signs of mental illness and substance use disorders in youth. This 6-hour training gives adults who work with youth the skills they need to reach out and provide initial support to children and adolescents (ages 6-18) who may be developing a mental health or substance use problem and help connect them to the appropriate care.

This course will run 9:00 am - 3:00 pm....

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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Social-Emotional Learning and the Library

This social-emotional learning webinar will address your frustration with trying to contain and redirect the boundless energy of young people in the library.  You will build a deeper understanding of why youths act the way that they do, and hands-on tools to encourage their best choices.  Additionally, you will discover existing programs that actively and effectively build social-emotional intelligence, and inspiration to develop your own.

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Social-Emotional Learning and the Library

Recorded 11/2/2023

This social-emotional learning webinar will address your frustration with trying to contain and redirect the boundless energy of young people in the library.  You will build a deeper understanding of why youths act the way that they do, and hands-on tools to encourage their best choices.  ...

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Run-Hide-Fight: Active Shooter Attack Prevention and Preparedness

An active shooter is an individual actively engaged in killing or attempting to kill people in a populated area, and recent active shooter incidents have underscored the need for a coordinated response by law enforcement and others to save lives. The FBI is committed to working with its partners to protect schools, workplaces, houses of worship, transportation centers, other public gathering sites, and communities.  

The FBI provides operational, ...

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Day for Public Service-Canfield

In-person Day for Public Service
Morning:  How To Pivot, Thrive, and Bounce-Up™ During Change

Change barreled headfirst into every organization in 2020 and hasn't stopped yet. You've managed disruptions, understaffed days, and unsettling economic events that impact your patrons. No one can escape transitional times. Don't dread it. Instead, take every "change" that comes your way and "Flip-It" into positive communication and action.<...

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Customer Service Academy

Customer service is one of the most frequently requested training topics as it impacts dramatically on a library's ability to serve its community. This is true in a public library, academic library, special or school library and across all levels of staff. In fact, no one in a library is exempt from providing excellent customer service. To that end, NEO-RLS has constructed an Academy which we hope will inspire you to enhance your customer service skills whether you ...

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Day for Public Service-Avon Lake Public Library

In-person Day for Public Service
Morning:  How To Pivot, Thrive, and Bounce-Up™ During Change

Change barreled headfirst into every organization in 2020 and hasn't stopped yet. You've managed disruptions, understaffed days, and unsettling economic events that impact your patrons. No one can escape transitional times. Don't dread it. Instead, take every "change" that comes your way and "Flip-It" into positive communication and action.<...

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Online Registration has closed for this event
Practical Budget Management: How to Avoid Disaster, Make Smart Moves, Report Responsibly, and Stress Less About your Budget!

Whether you’re a newly minted library staffer responsible for the budget for Summer Reading, a Director concerned with making the most of your budget, or have budgeting responsibilities somewhere in-between, budgeting can be intimidating. Join Wendy Bartlett, Collection Development & Acquisitions Manager for Cuyahoga County Public Library, and learn basic budgeting do’s and don’ts, how to be ready for unexpected decreases in funding, how to cope if ...

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Practical Budget Management: How to Avoid Disaster, Make Smart Moves, Report Responsibly, and Stress Less About your Budget!

Recorded 10/11/23

Whether you’re a newly minted library staffer responsible for the budget for Summer Reading, a Director concerned with making the most of your budget, or have budgeting responsibilities somewhere in-between, budgeting can be intimidating. Join Wendy Bartlett, Collection Development & Acquisitions ...

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Recognizing Bias

Various people, institutions and organizations help shape the way we view the world, sometimes in inaccurate ways. Participants will learn to identify implicit and explicit biases and explore strategies for challenging them in ourselves and others.

Learning Objectives:

  • Understand various concepts ...
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Recognizing Bias

Various people, institutions and organizations help shape the way we view the world, sometimes in inaccurate ways. Participants will learn to identify implicit and explicit biases and explore strategies for challenging them in ourselves and others.

Learning Objectives:

  • Understand various concepts around bias
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Construction and Facilities Networking Meeting- Focused on Facilities Maintenance

Catch up with your peers in this networking opportunity about construction and facilities.  Send topics you would like to discuss to Melissa Lattanzi.

Featured Presentation:  Long-Term Facilities Planning: Prioritizing for the Future: The careful analysis of current facility assets is crucial to ensure that replacement is planned before obsolescence, unreliability or failure.  Join a discussion on ...

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Human Resource and Fiscal Officer -Online Via Zoom

Here is an opportunity to share your challenges and successes with your peers.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 1 hour before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.

 

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Human Resource and Fiscal Officer Networking Meeting-In-person

Here is an opportunity to share your challenges and successes with your peers.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 1 hour before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.

 

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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Library Bootcamp: Foundational Principles of Library Service

While libraries can vary in size, scope, and communities served, all libraries adhere to a set of overarching principles that include a commitment to equitable access, intellectual freedom, patron privacy and confidentiality, and the free expression of ideas. This session will provide an overview of these guiding principles and include examples of how they present in today's libraries.

Learning Objectives:

  • Participants will be ...
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Library Bootcamp: Foundational Principles of Library Service

Recorded 9/13/23

While libraries can vary in size, scope, and communities served, all libraries adhere to a set of overarching principles that include a commitment to equitable access, intellectual freedom, patron privacy and confidentiality, and the free expression of ideas. This session will provide an overview of these ...

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Day for Public Service-WTCPL

Customer service is one of the most frequently requested training topics as it impacts dramatically on a library's ability to serve its community. This is true in a public library, academic library, special or school library and across all levels of staff. In fact, no one in a library is exempt from providing excellent customer service. To that end, NEO-RLS has constructed an Academy which we hope will inspire you to enhance your customer service skills whether you ...

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Mental Health First Aid

Mental Health First Aid is a training course designed to give members of the public key skills to help someone who is developing a mental health problem or experiencing a mental health crisis. Just as CPR training helps a layperson without medical training assist an individual following a heart attack, Mental Health First Aid training helps a layperson assist someone experiencing a mental health crisis.  This course will run 9:00 am - 3:30 pm.  There...

More Info

This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Internal Customer Service: It's More than Just Being Nice!

You may be surprised to find out that, aside from our regular customers, we also have internal customers...our coworkers! You may be even more surprised to hear that these internal customers are even more important than our regular customers. Being a great coworker (or, providing amazing internal customer service) may seem simple enough but the fact is that it can be a tricky and complex thing to learn. In this workshop you will learn why ...

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Internal Customer Service: It's More than Just Being Nice!

Recorded 8/9/23

You may be surprised to find out that, aside from our regular customers, we also have internal customers...our coworkers! You may be even more surprised to hear that these internal customers are even more important than our regular customers. Being a great coworker (or, providing amazing ...

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Empowering Communities: Social Workers in Libraries

In an era where public libraries are evolving into vibrant community centers, the need for comprehensive and inclusive support services has become increasingly apparent. This webinar is designed to explore the integration of social work professionals into library settings to enhance the overall well-being of library patrons and strengthen community connections.  You will hear from both administration and the social workers on staff.

Learning Objectives...

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Empowering Communities: Social Workers in Libraries

Recorded 8/2/23

In an era where public libraries are evolving into vibrant community centers, the need for comprehensive and inclusive support services has become increasingly apparent. This webinar is designed to explore the integration of social work professionals into library settings to enhance the overall well-being of library ...

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Unlocking Digital Inclusion: Exploring Accessibility and Inclusion on Library Websites

Join us for an informative webinar as we dig into the world of online accessibility and inclusion. Learn about key concepts of digital accessibility and address important questions.
Don't miss this opportunity to gain valuable insight and practical strategies to create inclusive and accessible library websites. Let's bridge the gap and empower everyone to access the digital world seamlessly.

Learning Objectives:

  • <...
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Unlocking Digital Inclusion: Exploring Accessibility and Inclusion on Library Websites

Recorded 7/26/23

Join us for an informative webinar as we dig into the world of online accessibility and inclusion. Learn about key concepts of digital accessibility and address important questions.
Don't miss this opportunity to gain valuable insight and practical strategies to create inclusive and accessible library websites. ...

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Intergenerational Collaboration: In Diversity, We Trust!

The five generations currently represented in the workforce have their own world view and attitude toward work and life. Oftentimes, each generation's unique approach and/or generational stereotypes create friction among individuals and teams. This fun, interactive workshop will explore how unique views of each generation may impact an individual's approach to work, discuss the harmful effects of generational stereotypes, and identify leadership strategies to leverage the ...

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Intergenerational Collaboration: In Diversity, We Trust!

Recorded 7/19/23

The five generations currently represented in the workforce have their own world view and attitude toward work and life. Oftentimes, each generation's unique approach and/or generational stereotypes create friction among individuals and teams. This fun, interactive workshop will explore how unique views of each ...

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Accessibility Initiatives at NC State Libraries

Accessibility is having a moment. More than ever, libraries are embracing the reality that if you have users, you have users with disabilities. Making our services, resources, and spaces accessible is everyone’s responsibility, and we all have unique skills to contribute to solving our library’s accessibility challenges. We’ll share what we’ve been doing at NC State University Libraries, from ebooks assessments to sensory friendly maps to squashing ...

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Accessibility Initiatives at NC State Libraries

Recorded 7/13/23

Accessibility is having a moment. More than ever, libraries are embracing the reality that if you have users, you have users with disabilities. Making our services, resources, and spaces accessible is everyone’s responsibility, and we all have unique skills to contribute to solving our library’s...

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Time Management Yours and Theirs

This webinar is also part of the 2022 New Supervisors' Academy.

Time management is one of the most important skills that any manager/supervisor should have.   Understanding, implementing and following effective time management practices will help you accomplish more.
 
Learning objectives:

  • Valuing your own time
  • Setting realistic priorities
  • Delegating tasks effectively
  • ...
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Time Management Yours and Theirs

Recorded 7/12/23

This webinar is also part of the 2022 New Supervisors' Academy.

Time management is one of the most important skills that any manager/supervisor should have.   Understanding, implementing and following effective time management practices will help you accomplish more.
 

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Dealing with Complaints About Library Materials

Complaints about library collections are increasing, and library staff need to be prepared to encounter users who are upset about library materials. A clear understanding of the foundations of intellectual freedom and how to engage with users who have complaints can keep these situations from becoming a major problem. This session will look at why diverse collections are important, preparing for materials challenges before they happen, addressing both informal and formal ...

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Dealing with Complaints About Library Materials

Recorded 7/11/23

Complaints about library collections are increasing, and library staff need to be prepared to encounter users who are upset about library materials. A clear understanding of the foundations of intellectual freedom and how to engage with users who have complaints can keep these situations from becoming a ...

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HR Stuff every New Supervisor Should Know: Skills Needed to Effectively Manage People

Learning Objectives:

  • Development of effective leadership and employee relations skills, particularly for new supervisors and those who have been promoted from within;
  • Considering effective performance management and corrective action techniques.
  • Developing effective documentation

Presenter:

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HR Stuff every New Supervisor Should Know: Skills Needed to Effectively Manage People

Learning Objectives:

  • Development of effective leadership and employee relations skills, particularly for new supervisors and those who have been promoted from within;
  • Considering effective performance management and corrective action techniques.
  • Developing effective documentation

<...

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Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces

Passive-aggressive behavior can be maddening. It catches us off guard, causes confusion, resentment, and low morale. What causes it and how can you help prevent it? This webinar will bring together research from multiple fields on how to handle passive-aggressive behavior, with particular tips for librarians. It will also explore the causes of passive-aggressive behavior, the benefits of anger, gender biases around anger, and more.

Learning Objectives...

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Passive-Aggressive Behavior: Sources and Solutions for Library Workspaces

Recorded 6/13/23

Passive-aggressive behavior can be maddening. It catches us off guard, causes confusion, resentment, and low morale. What causes it and how can you help prevent it? This webinar will bring together research from multiple fields on how to handle passive-aggressive behavior, with particular tips for ...

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Safety and Security Networking Meeting

Join us for the Security and Safety Networking Meeting.  Here is an opportunity to connect with security staff from other libraries around the region; to share ideas, experiences, etc..  We hope you will join us. Please send agenda items/questions to Melissa Lattanzi.
 

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Human Resource and Fiscal Officer Networking Meeting-In-person

Here is an opportunity to share your challenges and successes with your peers.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 1 hour before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.


 

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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Human Resource and Fiscal Officer Virtual Networking Meeting

Here is an opportunity to share your challenges and successes with your peers.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 1 hour before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.


 

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Construction and Facilities Networking Meeting

Catch up with your peers in this networking opportunity about construction and facilities.  Send topics you would like to discuss to Melissa Lattanzi.

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Supervising Specialty Staff: How to Work With Employees’ Different Skill Sets

Every employee brings a different point of view to the library workplace, and managers cannot learn everything about staff members’ unique knowledge and training. Specifically, supervising employees in IT, building and grounds, and PR or marketing can be a challenge. Librarians and library workers also bring specialty knowledge of genealogy, archives, fluency in other languages, and more. In this webinar, we will discuss how to measure, evaluate, and provide ...

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Supervising Specialty Staff: How to Work With Employees’ Different Skill Sets

Recorded 5/11/23

Every employee brings a different point of view to the library workplace, and managers cannot learn everything about staff members’ unique knowledge and training. Specifically, supervising employees in IT, building and grounds, and PR or marketing can be a challenge. Librarians and library ...

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Day for Public Service-Medina

Customer service is one of the most frequently requested training topics as it impacts dramatically on a library's ability to serve its community. This is true in a public library, academic library, special or school library and across all levels of staff. In fact, no one in a library is exempt from providing excellent customer service. To that end, NEO-RLS has constructed an Academy which we hope will inspire you to enhance your customer service skills whether you ...

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Customer Service Academy

Customer service is one of the most frequently requested training topics as it impacts dramatically on a library's ability to serve its community. This is true in a public library, academic library, special or school library and across all levels of staff. In fact, no one in a library is exempt from providing excellent customer service. To that end, NEO-RLS has constructed an Academy which we hope will inspire you to enhance your customer service skills whether you ...

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Day for Public Service-Mentor

Morning:  How To Pivot, Thrive, and Bounce-Up™ During Change
Change barreled headfirst into every organization in 2020 and hasn't stopped yet. You've managed disruptions, understaffed days, and unsettling economic events that impact your patrons. No one can escape transitional times. Don't dread it. Instead, take every "change" that comes your way and "Flip-It" into positive communication and action.
This highly interactive program ...

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IT Networking Meeting - In-Person

We will start the morning with Jessica Dooley, Technology Project Manager at OPLIN, presenting on Building an Effective Backup Strategy.  

Creating an effective backup strategy is critical to protecting your organization from errors, disasters, and attacks. But how can you verify you've covered all the bases? Ensuring your backup solution includes the prerequisites for successful recovery starts with strategy. Determine how to create a ...

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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
IT Networking Meeting - Virtual Meeting

We will start the morning with Jessica Dooley, Technology Project Manager at OPLIN, presenting on Building an Effective Backup Strategy.  

Creating an effective backup strategy is critical to protecting your organization from errors, disasters, and attacks. But how can you verify you've covered all the bases? Ensuring your backup solution includes the prerequisites for successful recovery starts with strategy. Determine how to create a ...

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ALICE Training: Active Shooter Response

ALICE (Alert, Lockdown, Inform, Counter, Evacuate) Training instructor-led classes provide preparation and a plan for individuals and organizations on how to more proactively handle the threat of an aggressive intruder or active shooter event. Whether it is an attack by an individual person or by an international group of professionals intent on conveying a political message through violence, ALICE Training option-based tactics have become the accepted response, ...

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Attentional Fitness:: Responding Effectively Takes Practice

Rest and relaxation are important, but preparing for inevitable emotional triggers is empowering. Learn practical ways to turn habitual reactivity into ways to respond more effectively and with less regret.

Learning Objectives:

  • Apply mindfulness to ordinary social and emotional challenges.
  • Explore mindfulness strategies for developing emotional awareness and regulation.
  • Learn how to take emotional reactions ...
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Attentional Fitness:: Responding Effectively Takes Practice

Recorded 4/12/2023

Rest and relaxation are important, but preparing for inevitable emotional triggers is empowering. Learn practical ways to turn habitual reactivity into ways to respond more effectively and with less regret.

Learning Objectives:

  • Apply mindfulness to ...
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Dynamic Dialogue: Push Back Against Book Challenges
The 2023 Dynamic Dialogue conference, entitled “Push Back against Book Challenges”, will focus on methods for counteracting the effort to ban books in libraries.  The day-long format of the conference will include a Keynote speaker, six breakout sessions, and will conclude with a Closing speaker. Breakout sessions will be scheduled so that every attendee may attend two different sessions.  

Keynote:  ...
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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Increasing Confidence as an In Charge Person

Designed for non-managerial staff who occasionally serve as an In Charge person, this webinar will incorporate many real life scenarios for discussion with attendees. Cleveland Heights - University Heights Public Library Deputy Director Kim DeNero-Ackroyd will facilitate and share best strategies in handling situations with facilities, security, the media and customers.
 
Learning Objectives:

  • Becoming more confident in ...
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Increasing Confidence as an In Charge Person

Recorded 3/28/2023

Designed for non-managerial staff who occasionally serve as an In Charge person, this webinar will incorporate many real life scenarios for discussion with attendees. Cleveland Heights - University Heights Public Library Deputy Director Kim DeNero-Ackroyd will facilitate and share best strategies...

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Change Course without Rocking the Boat

This is part of the 2023 New Supervisors' Academy
As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later.  How do you go about addressing something that might have been brewing for a long time without Rocking the Boat?  Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.

Presenter...

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Change Course without Rocking the Boat

Recorded 3/16/2023

This is part of the 2023 New Supervisors' Academy
As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later.  How do you go about addressing something that might have been brewing for a long time without Rocking the ...

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Responding to Uncomfortable Situations in the Library Setting

Many times we are caught off-guard by inappropriate comments and aren’t prepared to respond in the moment. In this session, we provide simple responses for common scenarios, that prepare you to curtail the behavior and make it clear that what is happening is not ok.

Learning Objectives:

  • Participants will learn how to identify different types of harassment.
  • Participants will become empowered to speak up when ...
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Responding to Uncomfortable Situations in the Library Setting

Recorded 3/1/2023

Many times we are caught off-guard by inappropriate comments and aren’t prepared to respond in the moment. In this session, we provide simple responses for common scenarios, that prepare you to curtail the behavior and make it clear that what is happening is not ok.

...

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HR Challenges and Opportunities in 2023

It doesn’t necessary take a crystal ball to see what’s coming down the pike for employers, including public libraries.  This webinar will examine impending changes in the law and in the world of work.  It will give attendees the opportunity to discuss how to cope with the challenges of the post-COVID world.
 
Learning Objectives:  Drawing upon the collective experience and wisdom of our presenters and ...

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HR Challenges and Opportunities in 2023

Recorded 2/7/2023

It doesn’t necessary take a crystal ball to see what’s coming down the pike for employers, including public libraries.  This webinar will examine impending changes in the law and in the world of work.  It will give attendees the opportunity to discuss how to cope with the ...

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Human Resource and Fiscal Officer Virtual Networking Meeting

Here is an opportunity to share your challenges and successes with your peers.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 1 hour before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.


 

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Attentional Fitness: Sneaking Mindful Habits into Real Life

Instead of trying to add one more self-care challenge to your list, why not use mindfulness to help you address what's already on your list: healthier eating, moving your body a little more, and getting more rest?

Learning Objectives:

  • Learn a practical approach to practicing mindfulness — with or without meditation
  • Expand your understanding of mindfulness beyond breath awareness and relaxation.
  • Explore...
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Attentional Fitness: Sneaking Mindful Habits into Real Life

Recorded 2/1/2023

Instead of trying to add one more self-care challenge to your list, why not use mindfulness to help you address what's already on your list: healthier eating, moving your body a little more, and getting more rest?

Learning Objectives:

  • Learn a practical approach to ...
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Becoming Good Library Ambassadors

Are you promoting your library the best you can, both inside and outside the library walls?  Learn ways that you can better represent your library in your community.
 
Learning Objectives:

  • Empowering you and your whole staff to become good ambassadors
  • Preparing for successful contacts within your community
  • Enhancing your community's perception of your library

Presenter:

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Becoming Good Library Ambassadors

Recorded 1/19/2023

Are you promoting your library the best you can, both inside and outside the library walls?  Learn ways that you can better represent your library in your community.
 
Learning Objectives:

  • Empowering you and your whole staff to become good ambassadors...
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Delegating Made Easy

This webinar is also part of the 2022-2023 Leadership Academy.

You know you should. You wish you could. But delegation has never been your strong suit. Take heart! This is definitely an area you can improve in – it just takes knowing yourself, knowing your employees, and knowing how to put that knowledge to work for you!

In this session, you’ll learn specific tips to help you delegate more effectively – not just more – and you...

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Delegating Made Easy

Recorded 1/18/2023

You know you should. You wish you could. But delegation has never been your strong suit. Take heart! This is definitely an area you can improve in – it just takes knowing yourself, knowing your employees, and knowing how to put that knowledge to work for you!

In this session, you’ll learn specific ...

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New Developments and Trends in Employment Laws

Keeping abreast of changes in employment laws is an on-going challenge for employers generally and for HR Professionals in particular.  In this webinar, we will examine recent developments in the law that significantly impact the ability of public libraries to manage the workforce in a challenging environment.

Learning Objectives:  Attendees will come away with a stronger understanding of recent changes and developments in the law, including:

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New Developments and Trends in Employment Laws

Recorded 1/10/2023

Keeping abreast of changes in employment laws is an on-going challenge for employers generally and for HR Professionals in particular.  In this webinar, we will examine recent developments in the law that significantly impact the ability of public libraries to manage the workforce in a challenging environment.

<...

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Addressing Microaggressions

Discover how everyday comments and actions can unintentionally hurt or harm someone. Participants will build skills and practice strategies to recognize and interrupt microaggressions.

Learning Objectives:

  • Recognize microaggressions and explain what they are
  • Develop strategies for interrupting microaggressions in both others and ourselves
  • Identify resources for support and continued learning

<...

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Evaluating Managers: The key to success!

Consistent and effective evaluation of your managers is key to the success of your organization. Even the most motivated, highest performing employee will struggle and become disengaged if they are being managed poorly and bad managers open you up to a host of negative consequences: poor customer service, high turnover rates, lawsuits, and more. Evaluating managers can be a challenge; it is quite different than evaluating other types of employees. There are many ...

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Evaluating Managers: The key to success!

Recorded 11/30/2022

Consistent and effective evaluation of your managers is key to the success of your organization. Even the most motivated, highest performing employee will struggle and become disengaged if they are being managed poorly and bad managers open you up to a host of negative consequences: poor customer service, high turnover ...

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Human Resource and Fiscal Officer Networking Meeting - In-person

Here is an opportunity to share your challenges and successes with your peers.  This will be an in-person meeting at the newly renovated Warren-Trumbull County Public Library  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.


 

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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Human Resource and Fiscal Officer Networking Meeting - Virtual Option
This will be the first hybrid meeting that NEO-RLS will be hosting.  If you are unable to travel or don’t have time to travel, join us online. This is registration for the virtual option.  

Here is an opportunity to share your challenges and successes with your peers.   We hope you will join us.  Please send agenda items/questions to Yvette Wasko.
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Intersectionality 101

Intersectionality is a concept that allows us to examine multiple areas of our lives and social identities. During this session, participants will examine what it actually is, discuss the history of the theory and begin to apply an intersectional lens.

Learning Objectives:

  • Identify intersectionality as a lens 
  • Identify how intersectionality can be utilized in their respective spaces 
  • Identify ...
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Safety and Security Networking Meeting

Join us for our first Security and Safety Networking Meeting.  Here is an opportunity to connect with security staff from other libraries around the region; to share ideas, experiences, etc..  We hope you will join us. Please send agenda items/questions to Melissa Lattanzi.
 

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2022 Technology Conference: The IT Factor

We are excited to announce our first Technology Conference which will feature sessions on cybersecurity, working with your IT staff, technology innovations, and much more. This conference is for IT Managers, IT Staff, Trainers, and Administration.  

Keynote: Aviate, Navigate, Communicate: Crisis Management Factors for a Ransomware Ready Organization
Using lessons learned from a series of security incidents ...

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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Leadership Academy

NEO-RLS Introduces the 2022-2023 Leadership Academy
What does it mean to be a leader and how do the skills needed differ from those needed to be a good manager?  Many people struggle with how to leave behind former priorities and mindsets when they enter a leadership role.  Learning how to balance ...

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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Kindness in the Workplace: Self-Care, Mindfulness, and Remaining Positive

Do you ever find it challenging to maintain an optimistic attitude at work? If so, this webinar is for you! Discover how to create a positive workplace culture. 
 
Objectives:

  • Incorporate mindfulness into your every day activities
  • Define and explore the practice of self-care
  • Find ways to ...
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Kindness in the Workplace: Self-Care, Mindfulness, and Remaining Positive

Recorded 10/19/2022

Do you ever find it challenging to maintain an optimistic attitude at work? If so, this webinar is for you! Discover how to create a positive workplace culture. 
 
Objectives:

  • Incorporate mindfulness into your every day ...
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Getting the Most Out of Your Budget

Explore methods to manage a busy library or department on a lean budget.  Learn about priority and project planning and preparing for surprises.  This session will also explore how outside funding like grants can provide a valuable boost of financing.
 
Learning Objectives:

  • Learn how to prioritize your budget.
  • Identify grants funds that meet your objectives.
  • Gain strategies for assessing the ...
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Getting the Most Out of Your Budget

Recorded 10/12/2022

Explore methods to manage a busy library or department on a lean budget.  Learn about priority and project planning and preparing for surprises.  This session will also explore how outside funding like grants can provide a valuable boost of financing.
 
Learning Objectives:

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Human Resource and Fiscal Officer Virtual Networking Meeting

Here is an opportunity to share your challenges and successes with your peers.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 1 hour before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.


 

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Safe Space - LGBTQ+ Cultural Competence Training

Safe Space: LGBTQ+ Cultural Competence Training is the first training in the Kent State University Safe Space Training Series. This series is an on-going training effort through Kent State University and the LGBTQ+ Center to make our communities safer places for all people regardless of sexual orientation or gender identity. Training participants will learn about bias, stereotypes, current vocabulary, and best practices for handling gender and sexuality topics with ...

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Understanding Our Limits: How to Set Boundaries with Library Patrons

Boundaries and limit settings for patrons at public libraries can prevent library workers from feeling drained at the end of a work day. When healthy boundaries are set, it helps us manage our own frustration or anger instead of feeling as if there is a loss of control. This session will teach participants not only how to identify when patrons blur the lines of professional and personal boundaries in the library, but how to work through the common boundaries ...

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Understanding Our Limits: How to Set Boundaries with Library Patrons

Recorded 9/7/2022

Boundaries and limit settings for patrons at public libraries can prevent library workers from feeling drained at the end of a work day. When healthy boundaries are set, it helps us manage our own frustration or anger instead of feeling as if there is a loss of control. This session will teach ...

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Facilities and Admin Networking Meeting

Here is an opportunity to share your challenges and successes with others involved in construction and facilities within the region.  This meeting will be held through Zoom which is user friendly for all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Melissa Lattanzi.

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Harassment Prevention

This training will focus on understanding what constitutes sexual harassment of library employees, whether from co-workers or customers, and will discuss how to effectively  prevent and handle incidences.

Learning Objectives:

  • Discussion of harassing versus irritating behavior
  • Tips for preventing harassment
  • Effectively responding to incidents

Presenter:

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Harassment Prevention

Recorded 8/23/2022

This training will focus on understanding what constitutes sexual harassment of library employees, whether from co-workers or customers, and will discuss how to effectively  prevent and handle incidences.

Learning Objectives:

  • Discussion of harassing versus ...
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Patron Response Framework: Responding with Empathy, Kindness, and Love to difficult situations

Five years ago, Kent District Library (MI) created a response framework for their employees to use to respond to difficult situations that occur in the library. Responding to concerns and complaints in a kind and empathetic way ensures people feel listened to and cared for. This prevents escalation and helps maintain a safe environment.  Last year, Kent District Library revisited the Frameworks through the lens of Equity, Diversity and Inclusion.  The new ...

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Patron Response Framework: Responding with Empathy, Kindness, and Love to difficult situations

Recorded 8/17/2022

Five years ago, Kent District Library (MI) created a response framework for their employees to use to respond to difficult situations that occur in the library. Responding to concerns and complaints in a kind and empathetic way ensures people feel listened to and cared for. This prevents escalation and helps maintain a ...

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Boosting Your Leadership Self Confidence

This webinar offers positive actions leaders must take to help break free from stress, perfectionism and self-doubt so they can find the confidence to work and lead effectively.

Learning Objectives:

  • Achieve confidence and break free from self-doubt
  • Find your voice to speak and act with assertiveness
  • Build resilience and bounce back from setbacks

Presenter:

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Boosting Your Leadership Self Confidence

Recorded 8/16/2022

This webinar offers positive actions leaders must take to help break free from stress, perfectionism and self-doubt so they can find the confidence to work and lead effectively.

Learning Objectives:

  • Achieve confidence and break free from self-doubt
  • Find your voice to...
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Discovering DEI

Wondering where to start your diversity, equity, and inclusion (DEI) learning journey? This introductory session will allow participants to learn basic language, concepts, and explore why DEI work is important.

Learning Objectives:

  • Understand basic terminology regarding diversity, equity, and inclusion
  • Recognize the benefits of diverse, equitable, and inclusive environments 
  • Identify resources...
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Furniture Evaluation and Selection in Public Libraries

Columbus Metropolitan Library staff will share their expertise in the evaluation and selection of furnishings for public library settings. Case study examples will be shown including what products and materials have worked well and what have not. Magee and Jones both hold degrees in Interior Design and have experience working in the industry.

Learning Objectives:

  • Learn tips and tricks for selecting ...

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Furniture Evaluation and Selection in Public Libraries

Recorded 7/26/2022

Columbus Metropolitan Library staff will share their expertise in the evaluation and selection of furnishings for public library settings. Case study examples will be shown including what products and materials have worked well and what have not. Magee and Jones both hold degrees in Interior Design and have experience ...

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Library Renovations: Considerations and Case Studies

You’ve decided to renovate your library either in its entirety or just a section.  This session will cover case studies of recent library renovations in the state of Ohio. The presenters will share what decisions they had to make during the design and construction process, as well as lessons learned. There will be ample time for questions.

Learning Objectives:

  • Learn what design ...

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Library Renovations: Considerations and Case Studies

Recorded 7/14/2022

You’ve decided to renovate your library either in its entirety or just a section.  This session will cover case studies of recent library renovations in the state of Ohio. The presenters will share what decisions they had to make during the design and construction process, as well as ...

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Time Management Yours and Theirs

Wednesday, July 13, 2022
10:00 am - 11:00 am
Time Management Yours and Theirs

Time management is one of the most important skills that any manager/supervisor should have.   Understanding, implementing and following effective time management practices will help you accomplish more.
 
Learning objectives:

  • Valuing your own time
  • Setting realistic priorities
  • Delegating tasks...
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Time Management Yours and Theirs

Recorded 7/13/2022

Time Management Yours and Theirs
Time management is one of the most important skills that any manager/supervisor should have.   Understanding, implementing and following effective time management practices will help you accomplish more.
 
Learning objectives:

  • <...
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HR Stuff that Every Supervisor Should Know: Part II

 Join Pam Linger, retired human resources manager, to learn what you should know as a supervisor when it comes to human resources.

Learning Objectives:

  • Hiring – the process from beginning to end
  • Job descriptions
  • Performance Management

Presenter:

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HR Stuff that Every Supervisor Should Know: Part II

Recorded 6/22/2022

 Join Pam Linger, retired human resources manager, to learn what you should know as a supervisor when it comes to human resources.

Learning Objectives:

  • Hiring – the process from beginning to end
  • Job descriptions
  • Performance Management
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Human Resource and Fiscal Officer Networking Meeting - In-person

Here is an opportunity to share your challenges and successes with your peers.  This will be an in-person meeting at the newly built Bainbridge Branch of Geauga County Public Library  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.


 

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Circulation Networking Meeting

Join us for our first Circulation Staff Networking Meeting.  Here is an opportunity to connect with circulation staff from other libraries around the region; to share ideas, experiences, etc..  We hope you will join us. Please send agenda items/questions to Ragan Snead.
 

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Serving your Immigrant Population

Serving an immigrant community changes lives, but it might seem too difficult to know where to start. ESL classes although important, are not the only way you can help. Learn the many ways libraries can support immigrants by understanding their needs, starting programs that might make them regular patrons, and by helping them to become active members in their communities.
  
Learning Objectives:

  • Encourage Libraries to ...
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Public Bidding and Requirements for Design Professionals and Construction

Learn more about the processes required by Ohio law specifically for public libraries and what you need to know to make sure your library is following the law when hiring a Design Professional, Contractor, Construction Manager at Risk, or Design-Builder – it’s not just bidding anymore!

Learning Objectives:

  • Understand what the law states regarding selecting an architect and/...

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Public Bidding and Requirements for Design Professionals and Construction

Recorded 6/7/2022

Learn more about the processes required by Ohio law specifically for public libraries and what you need to know to make sure your library is following the law when hiring a Design Professional, Contractor, Construction Manager at Risk, or Design-Builder – it’s not just bidding anymore!

<...

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HR Stuff that Every Supervisor Should Know: Part I

 Join Pam Linger, retired human resources manager, to learn what you should know as a supervisor when it comes to human resources.

Learning Objectives:

  • The big compliance issues (FLSA, EEOC, ADA and FMLA)
  • What a supervisor can ask/say to employees
  • Harassment and discrimination

Presenter:

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HR Stuff that Every Supervisor Should Know: Part I

Recorded 6/1/2022

 Join Pam Linger, retired human resources manager, to learn what you should know as a supervisor when it comes to human resources.

Learning Objectives:

  • The big compliance issues (FLSA, EEOC, ADA and FMLA)
  • What a supervisor can ask/say to employees
  • ...
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Needs, Wants and Reality: Navigating Project Financing

Financing projects big and small is interdisciplinary — legal and financial. This session will review voted and unvoted legal options for financing projects and the related cost of funds for each option. Fitting financing into an overall financial and facilities plan will also be discussed as well as managing expectations about what is possible given practical constraints.

Learning Objectives:

  • Learn options for financing ...
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Needs, Wants and Reality: Navigating Project Financing

Recorded 5/19/2022

Financing projects big and small is interdisciplinary — legal and financial. This session will review voted and unvoted legal options for financing projects and the related cost of funds for each option. Fitting financing into an overall financial and facilities plan will also be discussed as well as managing ...

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Handling Patron Content Concerns in Challenging Times

Designed primarily for front-line library staff, Handling Patron Content Concerns in Challenging Times will provide tips and advice for dealing with informal challenges to library materials that are occurring across the United States. During this webinar, Dr. Dawkins will equip participants with a step-by-step process to de-escalate potentially hostile encounters. In addition, participants will review talking points to help patrons understand why library workers are ...

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Handling Patron Content Concerns in Challenging Times

Recorded 5/18/2022

Designed primarily for front-line library staff, Handling Patron Content Concerns in Challenging Times will provide tips and advice for dealing with informal challenges to library materials that are occurring across the United States. During this webinar, Dr. Dawkins will equip participants with a step-by-step ...

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Youth Mental Health First Aid

Youth Mental Health First Aid teaches you how to identify, understand and respond to signs of mental illness and substance use disorders in youth. This 6-hour training gives adults who work with youth the skills they need to reach out and provide initial support to children and adolescents (ages 6-18) who may be developing a mental health or ...

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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Ohio Sunshine Laws

A one-hour virtual presentation given by the Ohio Auditor of State’s Chief Legal Counsel, Mary DeGenaro, on the Ohio Public Records Act and Open Meeting Act, as well as the importance of proper record retention.

Learning Objectives;

  • Provide understanding of Ohio’s Public Records Act
  • Provide understanding of Ohio’s Open Meetings Act
  • Provide understanding of Ohio’s Record Retention Laws...
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Ohio Sunshine Laws

Recorded 5/10/2022

A one-hour virtual presentation given by the Ohio Auditor of State’s Chief Legal Counsel, Mary DeGenaro, on the Ohio Public Records Act and Open Meeting Act, as well as the importance of proper record retention.

Learning Objectives;

  • Provide understanding of ...
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Trends in Library Design

Curious about what's new in library design? In this session, we will cover an overview of current trends in library design with a panel of experts in library design. Case studies of 5 new buildings will be reviewed to highlight examples in action. There will be ample time for questions.  The session will be moderated by Wendy Tressler, MLIS, Director of Capital Planning & Project Management, Columbus Metropolitan Library.  The panel of experts ...

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Trends in Library Design

Curious about what's new in library design? In this session, we will cover an overview of current trends in library design with a panel of experts in library design. Case studies of 5 new buildings will be reviewed to highlight examples in action. There will be ample time for questions.  The session will be moderated by Wendy Tressler, ...

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Authentic Voices in Children's and Teen Literature: What's Socioeconomics Got to Do with It?

A superb high school librarian, in a discussion of making a place for all stories, explained the groups she was expanding her collection to more accurately and completely represent.  When I asked about voices of those living in generational poverty, she paused and very honestly replied, “I never thought about representation and ...

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Authentic Voices in Children’s and Teen Literature: What’s Socioeconomics Got to Do with It?

A superb high school librarian, in a discussion of making a place for all stories, explained the groups she was expanding her collection to more accurately and completely represent.  When I asked about voices of those living in generational poverty, she paused and very honestly replied, “I never thought about representation and socioeconomics.”  And proceeded to ask me about titles.  So in this webinar, we will do just that: think about our ...

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Resolving Conflict through Trust and Team Building

Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
 
Learning Objectives:

  • Learn ...
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Resolving Conflict through Trust and Team Building

Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice ...

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Building Projects 101 : Overview Session

Interested in learning more about library building projects? In this session, we will cover an overview of common terms, provide sample design and construction timelines, share examples for communicating with patrons, as well as, review land selection criteria, and considerations for when to renovate or build new.  At the end of the session, we will provide an overview of the upcoming sessions.  There will be ample time for questions.  The session will be ...

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Building Projects 101 : Overview Session

Interested in learning more about library building projects? In this session, we will cover an overview of common terms, provide sample design and construction timelines, share examples for communicating with patrons, as well as, review land selection criteria, and considerations for when to renovate or build new.  At the end of the session, we ...

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Safety and Security Networking Meeting

Join us for our first Security and Safety Networking Meeting.  Here is an opportunity to connect with security staff from other libraries around the region; to share ideas, experiences, etc..  We hope you will join us. Please send agenda items/questions to Melissa Lattanzi.
 

More Info
Change Course without Rocking the Boat

As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later.  How do you go about addressing something that might have been brewing for a long time without Rocking the Boat?  Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.

Presenter:

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Change Course without Rocking the Boat

As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later.  How do you go about addressing something that might have been brewing for a long time without Rocking the Boat?  Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move ...

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Fundraising 501: Developing effective marketing strategies and compelling messages to attract, engage and retain donors

Your donors and prospective donors are bombarded with information – just like the rest of us. In fact, the average person encounters an estimated 6,000-10,000 marketing messages/ads per day both online and in person. Participants in this session will learn ways their organization can reach donors through the everyday noise and distractions. 
 
Learning Objectives – Participants will:

  • Learn the importance of...
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Fundraising 501: Developing effective marketing strategies and compelling messages to attract, engage and retain donors

Your donors and prospective donors are bombarded with information – just like the rest of us. In fact, the average person encounters an estimated 6,000-10,000 marketing messages/ads per day both online and in person. Participants in this session will learn ways their organization can reach donors through the everyday noise and distractions. 
...

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Mental Health First Aid: A Virtual Training and Certification Course

Mental Health First Aid is a training course designed to give members of the public key skills to help someone who is developing a mental health problem or experiencing a mental health crisis. Just as CPR training helps a layperson without medical training assist an individual following a heart attack, Mental Health First Aid training helps a ...

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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Checking In: Mindful Approaches to Connect and Support Staff and Colleagues During Uncertain Times

This training will provide practical tools to help staff and supervisors empower employees/colleagues. It will also provide ways to stay productive and inspired in the face of new challenges.
 
Learning Objectives:

  • Participants will learn how to recognize their own emotional status and needs 
  • Participants will learn practical ways to connect and support staff and colleagues during uncertain times
  • ...
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Checking In: Mindful Approaches to Connect and Support Staff and Colleagues During Uncertain Times

This training will provide practical tools to help staff and supervisors empower employees/colleagues. It will also provide ways to stay productive and inspired in the face of new challenges.
 
Learning Objectives:

  • Participants will learn how to recognize their own emotional status and needs 
  • ...
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Human Resource and Fiscal Officer Virtual Networking Meeting

Here is an opportunity to share your challenges and successes with your peers.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 1 hour before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.


 

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Recruitment Strategies for Hiring Non-Librarian Professional Positions

Knowing which recruitment strategies to use for hiring non-librarian professional positions has always been a challenge in our libraries, and has been especially difficult during the Pandemic.    In this course, you will learn creative websites to use for recruitment and creative ways to use existing websites.   You will also learn how to utilize partners and vendors to assist you in sorting through the deluge of resumes that you will receive.

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Recruitment Strategies for Hiring Non-Librarian Professional Positions

Knowing which recruitment strategies to use for hiring non-librarian professional positions has always been a challenge in our libraries, and has been especially difficult during the Pandemic.    In this course, you will learn creative websites to use for recruitment and creative ways to use existing websites.   You will also learn how ...

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Fundraising 401: Planned Giving Basics: What Is Planned Giving and Why it Should Be a Part of Every Fundraising Program

Small organizations often avoid promoting planned giving opportunities to donors. Many don’t know where to start and others are nervous because planned giving seems too complex to manage. This session will focus on the basics of planned giving and how even the smallest of organizations can promote planned giving as part of their fundraising programs.
 
Learning Objectives – Participants will:

  • Understand basic ...
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Fundraising 401: Planned Giving Basics: What Is Planned Giving and Why it Should Be a Part of Every Fundraising Program

Small organizations often avoid promoting planned giving opportunities to donors. Many don’t know where to start and others are nervous because planned giving seems too complex to manage. This session will focus on the basics of planned giving and how even the smallest of organizations can promote planned giving as part of their fundraising programs.

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Transforming your Library and Community Through Relationship-Focused Service

Authentically connecting with people through kindness and compassion is more important than ever. Libraries are perfectly positioned to enhance social connections and positively impact lives through thoughtful and dependable patron service. 

Learning Objectives:

  • Why relationship-focused service is important not only to your library but to your whole community
  • What relationship-focused service looks like in a ...
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Transforming your Library and Community Through Relationship-Focused Service

Authentically connecting with people through kindness and compassion is more important than ever. Libraries are perfectly positioned to enhance social connections and positively impact lives through thoughtful and dependable patron service. 

Learning Objectives:

  • Why relationship-focused service is important not ...
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Interest Based Bargaining

Interest-Based Bargaining (IBB) is an alternative to traditional collective bargaining and focuses on collaboration and exploring party interests. This highly interactive webinar will cover the principles of IBB, and participants will have a hands-on opportunity to apply IBB to a workplace scenario. This training is for both experienced and novice negotiators. 

Learning Objectives:

  • Learn the principles of IBB
  • ...
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Interest Based Bargaining

Interest-Based Bargaining (IBB) is an alternative to traditional collective bargaining and focuses on collaboration and exploring party interests. This highly interactive webinar will cover the principles of IBB, and participants will have a hands-on opportunity to apply IBB to a workplace scenario. This training is for both experienced and novice negotiators....

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What the Heck Happened? 2021 Employment Law Update: Part II

Join Scott Warrick as he reviews the most recent and most important employment law changes and updates.  Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!  

Presenter

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What the Heck Happened? 2021 Employment Law Update: Part II

Join Scott Warrick as he reviews the most recent and most important employment law changes and updates.  Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!  

Presenter

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Staff Development Week: Staff Care as Community Care

Monday, January 24, 2022
10:30 am - 12:00 pm

Taking Care of Self, Staff, and Community
Self-care is important. Everywhere you look there are articles promoting the value of self-care: eat healthy, get plenty of sleep, exercise regularly. It can be exhausting just reading about all the things we should be doing to feel better! How can we help self-care feel less like a burden and more like genuine kindness and nurturing? ...

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What the Heck Happened? 2021 Employment Law Update: Part I

Join Scott Warrick as he reviews the most recent and most important employment law changes and updates.  Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!  

  • Topics TBA


Presenter

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What the Heck Happened? 2021 Employment Law Update: Part I

Join Scott Warrick as he reviews the most recent and most important employment law changes and updates.  Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!  

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Fundraising 301: Making the Ask: How to approach, communicate with and ask donors for gifts

There is no single way to approach a donor and ask for a gift. But there are strategies to help organizations communicate with and make solicitations at all stages of the donor lifecycle. In this session, participants will learn strategies to approach donors at all levels, run an annual campaign and understand the nuances of major gift fundraising.
 
Learning Objectives – Participants will:

  • Learn the importance of ...
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Fundraising 301: Making the Ask: How to approach, communicate with and ask donors for gifts

There is no single way to approach a donor and ask for a gift. But there are strategies to help organizations communicate with and make solicitations at all stages of the donor lifecycle. In this session, participants will learn strategies to approach donors at all levels, run an annual campaign and understand the nuances of major gift fundraising.
 <...

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Construction and Facilities Networking Meeting: Focus on Creating a Master Facilities Replacement Plan

Join Peter Miller of Millerdodson Capital Reserve Consultants as he shares his expertise in creating a master facilities replacement plan.  A roundtable discussion will follow the webinar.

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Creating Calm During Times of Stress

Managing and responding to the heightened emotions of others can be very challenging in the public service world.  Our ability to do this well relies on our understanding of how stress impacts humans and more important, how we are able to regulate during times of increased stress in order to best manage the emotions of others.  ...

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Creating Calm During Times of Stress

Managing and responding to the heightened emotions of others can be very challenging in the public service world.  Our ability to do this well relies on our understanding of how stress impacts humans and more important, how we ...

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Fundraising 201: Setting Your Fundraising Systems Up for Success

Fundraising involves more than just asking for gifts and hosting special events. There is also a significant amount of work to be done to manage the fundraising operation itself. A strong infrastructure helps your organization remain compliant, consistent and accurate. Plus, it helps you secure more gifts. This session will focus on the importance of strong systems, plans, policies and procedures for your development office. 
 
Learning ...

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Fundraising 201: Setting Your Fundraising Systems Up for Success

Fundraising involves more than just asking for gifts and hosting special events. There is also a significant amount of work to be done to manage the fundraising operation itself. A strong infrastructure helps your organization remain compliant, consistent and accurate. Plus, it helps you secure more gifts. This session will focus on the importance of strong ...

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Caring for Yourself First - A Conversation about Self Care

Providing care and customer service in a public setting is purposeful and wonderful work.  However, without our ability to take care of ourselves outside of the work, we can become unwell and at risk of burnout.  Our communities need you now more than ever!  Let's come together to discuss how and why this work can be depleting and ways to seek and sustain balance so that we can keep doing it!  


Presenter:

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Caring for Yourself First - A Conversation about Self Care

Providing care and customer service in a public setting is purposeful and wonderful work.  However, without our ability to take care of ourselves outside of the work, we can become unwell and at risk of burnout.  Our communities need you now more than ever!  Let's come together to discuss how and why this work can be depleting and ways to seek and...

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Professional Office Etiquette Basics

Welcome to the updated 2021 Professional Etiquette Basics.  Based on our latest needs analysis we have updated this popular class. Perhaps you heard that professional behavior and performance does not matter anymore. The reality is that if you want to be successful, the way you look, talk, write, act and work will determine whether you ...

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Professional Office Etiquette Basics







Welcome to the updated 2021 Professional Etiquette Basics.  Based on our latest needs analysis we have updated this popular class. Perhaps you heard that professional behavior and ...

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Human Resource and Fiscal Officer Virtual Networking Meeting

Here is an opportunity to share your challenges and successes with your peers.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 1 hour before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.


 

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ALICE Training: Active Shooter Response

ALICE (Alert, Lockdown, Inform, Counter, Evacuate) Training instructor-led classes provide preparation and a plan for individuals and organizations on how to more proactively handle the threat of an aggressive intruder or active shooter event. Whether it is an attack by an individual person or by an international group of professionals intent on conveying a political message through violence, ALICE Training option-based tactics have become the accepted response, ...

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Fundraising 101: Attracting, Engaging and Retaining Donors

Fundraising is as much an art as it is a science. In this introductory session, participants will learn what it takes to attract, engage and retain donors for fundraising success. We will review general fundraising concepts and discuss donor behavior and general donor approaches.

Learning Objectives: - Participants will:

  • Gain relevant knowledge of fundraising terms and concepts
  • Understand the lifecycle of a donor
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Fundraising 101: Attracting, Engaging and Retaining Donors

Fundraising is as much an art as it is a science. In this introductory session, participants will learn what it takes to attract, engage and retain donors for fundraising success. We will review general fundraising concepts and discuss donor behavior and general donor approaches.

Learning Objectives: - Participants will:

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Policing In Libraries and the Fog of Implicit Bias

Presenters Jarrett Dapier and Dr. Emily Knox will present information regarding how/why to reduce police presence in libraries, how to change white supremacist library policies, and how "the fog of implicit bias" influences who is considered a threat and who is not in our spaces.

Learning Objectives:
At the end of the session, attendees will be able to:

  • Identify how police presence in the library can ...
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Policing In Libraries and the Fog of Implicit Bias

Presenters Jarrett Dapier and Dr. Emily Knox will present information regarding how/why to reduce police presence in libraries, how to change white supremacist library policies, and how "the fog of implicit bias" influences who is considered a threat and who is not in our spaces.

Learning Objectives:
At the end ...

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Bargaining Basics and Best Practices

This interactive webinar will give participants an overview of traditional collective bargaining negotiations, typical contract provisions, “dos and don’ts” at the bargaining table and hot topics in collective bargaining.  This webinar will help people new to negotiations learn about collective bargaining as well as giving seasoned bargaining team members the opportunity to brush up on their skills.

Presenter:

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Bargaining Basics and Best Practices

This interactive webinar will give participants an overview of traditional collective bargaining negotiations, typical contract provisions, “dos and don’ts” at the bargaining table and hot topics in collective bargaining.  This webinar will help people new to negotiations learn about collective bargaining as well as giving seasoned ...

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Disability 301: Recruiting a Person with a Disability: Do’s and Don’t’s

In this session, the presenter will talk about accessibility for people with disabilities during the accommodation process as well as increasing recruitment of people with disabilities. The presenter, a person with disabilities himself, will use personal experience to discuss these issues and will encourage questions throughout his session to elicit a robust discussion rather than a lecture.

Learning Objectives:

  • Accessibility ...
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Disability 301: Recruiting a Person with a Disability: Do’s and Don’t’s

In this session, the presenter will talk about accessibility for people with disabilities during the accommodation process as well as increasing recruitment of people with disabilities. The presenter, a person with disabilities himself, will use personal experience to discuss these issues and will encourage questions throughout his session to elicit a robust ...

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Good Hiring Practices: Learn how to ask great questions & read basic body language signals

Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right person for the right position. Hiring the right person is about more than skills and abilities; it is about finding the right combination of skills, attitude, and fit for your organization's culture.

Participants will learn the how to select the most qualified job candidate by applying the ever-...

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Good Hiring Practices: Learn how to ask great questions & read basic body language signals

Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right person for the right position. Hiring the right person is about more than skills and abilities; it is about finding the right combination of skills, attitude, and fit for your organization's ...

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Rebuilding Our Why - For Library Staff

Have you given much thought to why patrons come to your library? “They have to,” you say? Not so fast. In today’s world, they have a wealth of options to choose from when they need to access resource material, conduct research on a computer, or any other type of service or programming your library currently provides.
 
And, ...

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Rebuilding Our Why - For Library Staff







Have you given much thought to why patrons come to your library? “They have to,” you say? Not so fast. In today’s world, they have a wealth of options to choose from when they need to ...

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Rebuilding Our Why - For Managers

There was a day in the not-so-distant past when folks who needed access to reading materials, computer information, and other life pursuits, naturally sought out their local library.

In today’s world, though, our patrons have options – those options are also known as “our competition.” So that we may stay competitive (and continue to exist!), we’ll need to offer not only our level of service pre-COVID, but also new services and ...

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Rebuilding Our Why - For Managers

There was a day in the not-so-distant past when folks who needed access to reading materials, computer information, and other life pursuits, naturally sought out their local library.

In today’s world, though, our patrons have options – those options are also known as “our competition.” So that we may stay competitive (and ...

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Disability 201: Disability in the Workplace: Let's talk about accommodations and boundaries

This session will briefly talk about the Americans with Disabilities Act and what the law says about accommodations.   Then we will segue into a discussion of what the accommodation process can look like and what to prepare for.  Finally, we will discuss boundary setting and tips and tricks to navigating library workplaces with disabilities, especially chronic ones. This session will involve lecture, with a QA to follow, however questions are encouraged ...

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Disability 201: Disability in the Workplace: Let's talk about accommodations and boundaries

This session will briefly talk about the Americans with Disabilities Act and what the law says about accommodations.   Then we will segue into a discussion of what the accommodation process can look like and what to prepare for.  Finally, we will discuss boundary setting and tips and tricks to navigating library workplaces with disabilities, especially...

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Facilities and Admin Networking Meeting

Here is an opportunity to share your challenges and successes with others involved in construction and facilities within the region.  This meeting will be held through Zoom which is user friendly for all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Melissa Lattanzi.

...

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Creating Standards for Successful Customer Service (For Frontline Staff)

One of the most difficult issues for frontline library staff to navigate is the balance between personalized service, which can devolve into special favors for well-liked customers, and even-handed consistency, which can become volumes of rigid rules. The key is to establish guidelines for how you treat all library users, regardless of who they are. The ...

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Creating Standards for Successful Customer Service (For Frontline Staff)

One of the most difficult issues for frontline library staff to navigate is the balance between personalized service, which can devolve into special favors for well-liked customers, and even-handed consistency, which can become volumes of rigid ...

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Social Media in the Library: Think Before You Post?
  • What rights do employers and employees have when it comes to social media both on and off the job? 
  • When are employee’s Facebook postings PROTECTED and when are THEY NOT?  
  • When do employees represent the library?
  • Do library employees have a Right of Free Speech?
  • What does it really mean to have a Right of Free Speech?
  • What did the EEOC say about SOCIAL MEDIA...
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Social Media in the Library: Think Before You Post?

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  • What rights do employers and employees have when it comes to social media both on and off the job? 
  • When are employee’s Facebook postings PROTECTED and when are THEY NOT?  
  • When do employees represent the library?
  • Do library ...
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Human Resource and Fiscal Officer Virtual Networking Meeting

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.

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Empathy in Enforcement: 10 Rules for Handling Difficult Situations

Security Specialist and Library Trainer, Eddie Kristan, will present 10 concrete and actionable solutions to difficult patron interactions with the goal of providing empathetic service, keeping staff safe, and upholding the principles of librarianship.
 

Learning Outcomes:​

  • ...
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Empathy in Enforcement: 10 Rules for Handling Difficult Situations







Content Warning:  This webinar contains opening remarks about child abuse.


Security Specialist and Library Trainer, Eddie Kristan, will present 10...

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Disability 101

This session will be a broad introduction to what disability is, what the Americans with Disabilities Act says, and how we in libraries can assist patrons with disabilities who use our services and spaces.  We will cover a variety of topics including some disability statistics, examples of good and poor accessibility as well as where to get more ...

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Disability 101



This session will be a broad introduction to what disability is, what the Americans with Disabilities Act says, and how we in libraries can assist patrons with disabilities who use our services and spaces.  We will cover a variety of topics including some ...

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Are You Listening? Improving This Power Skill

Have you ever been guilty of “not listening” (who, me??), even when you are right there in front of the speaker, looking them in the eye? Communication experts say that 42% to 57% of our time communicating is spent listening – or maybe we should say “hearing,” since we all can be adept at hearing <...

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Are You Listening? Improving This Power Skill







Have you ever been guilty of “not listening” (who, me??), even when you are right there in front of the speaker, looking them in the eye? Communication experts ...

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Dealing with Hostile and Potentially Dangerous Library Users' Behaviors

Good manners and a friendly demeanor can handle most library customer issues. But what if being courteous is not enough? Do you, your staff, and your co-workers know what to do if someone is emotionally bullying or physically threatening to staff or library visitors? Belligerent? Acting out because of drugs, alcohol, or other cognitive issues? Refusing to ...

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Dealing with Hostile and Potentially Dangerous Library Users' Behaviors







Good manners and a friendly demeanor can handle most library customer issues. But what if being courteous is not enough? Do you, your staff, and your co-workers know what to do if someone is emotionally ...

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Human Resource and Fiscal Officer Virtual Networking Meeting

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.

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An Empathic Approach to Customer Service Training

This presentation addresses customer service training by growing and nurturing empathy and empowering staff to navigate the gray areas in our policies. Using storytelling and group interaction, we will look at special and challenging situations such as code of conduct violations and difficult patrons. Discover how understanding our own implicit biases and not ...

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An Empathic Approach to Customer Service Training







This presentation addresses customer service training by growing and nurturing empathy and empowering staff to navigate the gray areas in our policies. Using storytelling and group interaction, we will look ...

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Facilities and Admin Networking Meeting

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly for all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Melissa Lattanzi

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Facilities and Construction Networking Meeting-Focused on Parking Lots

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly for all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join...

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The Role of Administration in Succession Planning

This engaging session is designed for Human Resources Executives as well as other senior leaders.  All participants will be provided tips and trained on tools that can be taken back to their library that will immediately address succession challenges they are currently facing.
 
Learning Objectives:

  • Administration's Contribution to Succession
  • 70/20/10 Model of Talent Development
  • Succession ...
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The Role of Administration in Succession Planning

This engaging session is designed for Human Resources Executives as well as other senior leaders.  All participants will be provided tips and trained on tools that can be taken back to their library that will immediately address succession challenges they are currently facing.
 
Learning Objectives:

  • ...
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Welcoming Transgender Customers

As rights for transgender people continue to be challenged and threatened, Denver Public Library strives to be a welcoming place. Join us to learn how to provide excellent internal and external customer service to individuals at your library. This session will help participants reframe ideas around gender, give them best practices for serving trans customers and colleagues, and end with developing strategies to make their libraries gender inclusive.

Learning ...

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Welcoming Transgender Customers







As rights for transgender people continue to be challenged and threatened, Denver Public Library strives to be a welcoming place. Join us to learn how to provide excellent internal and ...

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Bystander Intervention in the Library

We have all likely been a bystander, seeing a situation where someone is acting inappropriately with another person, and we didn't know what to do or how to help make a difference. In this session you will be transported to the "bystander zone" and learn how to safely intervene as a bystander to help defuse a situation and still provide a level of service ...

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Bystander Intervention in the Library







We have all likely been a bystander, seeing a situation where someone is acting inappropriately with another person, and we didn't know what to do or how to help make a difference. In this session you will be transported to the "...

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Addressing the Challenges of Retaining Institutional Knowledge

Institutional knowledge and library leadership skills are quickly exiting libraries through retirement, job mobility, and routine turnover. How can we best deal with this knowledge loss? Through succession planning, building bench strength, and focusing on the strengths and knowledge of exiting employees, organizations can create a dynamic process for providing employees with the resources and support they need to grow into new roles. 
 
...

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Addressing the Challenges of Retaining Institutional Knowledge

Institutional knowledge and library leadership skills are quickly exiting libraries through retirement, job mobility, and routine turnover. How can we best deal with this knowledge loss? Through succession planning, building bench strength, and focusing on the strengths and knowledge of exiting employees, organizations can create a dynamic process for providing ...

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Tools for Tense Situations with Angry Customers

In this 90-minute session, Steve will discuss what tools and skills we need to use as libraries continue to re-open their doors to provide skillful and dedicated service to patrons. He’ll provide tools to recognize and resolve conflicts with patrons, including the need for patience, empathy, and understanding other points of view without judgment. His learning points include these important topics:

  • What are the service challenges we face as we return ...
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Tools for Tense Situations with Angry Customers

In this 90-minute session, Steve will discuss what tools and skills we need to use as libraries continue to re-open their doors to provide skillful and dedicated service to patrons. He’ll provide tools to recognize and resolve conflicts with patrons, including the need for patience, empathy, and understanding other points of view without judgment. His ...

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Reference is Reference! Providing Quality Service via Chat, in Email, by Phone, and Beyond

CSABrand2020.pngFor some, the phrase "virtual reference service" implies something less than "actual" reference service. Nothing could be further from the truth! During the current COVID-19 pandemic, many libraries that have not done much "virtual reference" in the past are finding that more and more patrons are requesting assistance over "...

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Reference is Reference! Providing Quality Service via Chat, in Email, by Phone, and Beyond

CSABrand2020.png





For some, the phrase "virtual reference service" implies something less than "actual" reference service. Nothing could be further from the truth! During the current COVID-19 pandemic...

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What the Heck Happened? 2020 Employment Law Update: Part II

Join Scott Warrick as he reviews the most recent and most important employment law changes and updates.  Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!  

  • Topics TBA


Presenter

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What the Heck Happened? 2020 Employment Law Update: Part II

Join Scott Warrick as he reviews the most recent and most important employment law changes and updates.  Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!  

More Info
Human Resource and Fiscal Officer Virtual Networking Meeting

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.

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Preparing for the Next Wave of Pandemic - Fatigued Customers

CSABrand2020.pngNew research suggests that pandemic fatigue - the mental exhaustion caused by being in a state of heightened awareness and alertness due to COVID-19 coupled with uncertainty about how the pandemic will develop - is real, and it is already causing an increase in difficult customer behaviors such as resistance to wearing masks ...

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Preparing for the Next Wave of Pandemic - Fatigued Customers

CSABrand2020.png





New research suggests that pandemic fatigue - the mental exhaustion caused by being in a state of heightened awareness and alertness due to COVID-19 coupled with uncertainty ...

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Facilities and Admin Networking Meeting

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly for all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Melissa Lattanzi

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2021 Breath by Breath: Dealing with Anxiety through Yoga- 30 minutes

Approximately 40 million Americans deal with anxiety disorders.  Anxiety is a common mental health concern that we are seeing more often.  Our brain function remains the same but our lifestyles keep taking on more and more stress, just like what is happening ...

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Creating & Maintaining Good Habits

During the pandemic lock-down (followed by the NE Ohio winter) many people noticed a shift in their personal and professional habits: some for the better, some for the worse. Harnessing the better habits and nixing the unwelcome habits requires an understanding of the science of habits, ...

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Patience! Patience!

Considering it takes just 2.45 seconds to load a typical web page and just a few more than that to send a text, it’s not surprising that anything in the range of 10 seconds has us huffing and puffing about why it’s taking so long. Google has even found that a web ...

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What the Heck Happened? 2020 Employment Law Update: Part I

Join Scott Warrick as he reviews the most recent and most important employment law changes and updates.  Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!  

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What the Heck Happened? 2020 Employment Law Update: Part I

Join Scott Warrick as he reviews the most recent and most important employment law changes and updates.  Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!  

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How To Be An Effective Anti-Racist

When engaging in conversations around race and racism in our society, a common point that is made is “I don’t see color” or “I treat everyone the same.”  However, we know that “not seeing color” means ignoring an important part of a person’s identity.  This session will introduce the topic of anti-racism and discuss some strategies to effectively engage in anti-racism. 

Topics will include:

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Human Resource and Fiscal Officer Virtual Networking Meeting

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.

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Coping in a New World: How to continue to thrive and cope while providing public service

Participants will engage in learning around ways to take care of ourselves and provide quality public service during COVID.
 
Objectives:

  • Consider change and how it impacts us
  • Learn ways to keep ourselves safe and well emotionally during times of change
  • Learn new techniques to support decreasing levels of worry and anxiety

Presenter:
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Coping in a New World: How to continue to thrive and cope while providing public service

Participants will engage in learning around ways to take care of ourselves and provide quality public service during COVID.
 
Objectives:

  • Consider change and how it impacts us
  • Learn ways to keep ourselves safe and well emotionally during times of change
  • Learn new techniques to support ...
More Info
Facilities and Admin Networking Meeting

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  

 

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It's a Manager/Supervisor's Job to Motivate Staff

Great things happen when people are motivated.  However,  we often think that everyone comes to the job already motivated or they should be as motivated as others around them. Either rarely happens and therefore, it is the Manager/Supervisor’s job to motivate staff.  This session will look at ways of discovering what motivates your staff, discuss setting stretch goals to promote growth and autonomy, and examine common behavioral barriers to motivating ...

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Human Resource and Fiscal Officer Virtual Networking Meeting

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.

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The Quiet Approach for Serving Customers

Customer service is not an easy job for anyone. It’s hard work to just stay on top of the ever-changing products and services the library has to offer, and it takes real skill to talk with people, determine their needs and fulfill their ...

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Managing a Professional Customer Service Team

Managing a team of even the most talented customer service professionals can be difficult. The secret ingredient to professional customer service in any organization is the people who work in it. Every organization has good days and bad days and...

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Budgeting Part 2: The Process

Learning Objectives: Presenter:

  • Learn how to interpret standard accounting reports.
  • Learn how to convert your Strategic Plan into a Budget.
  • Learn the basics of Revenue and Expense budgeting.

Amie Lynn, CPA, Fiscal Officer, Massillon Public Library

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Budgeting Part 2: The Process

Learning Objectives: Presenter:

  • Learn how to interpret standard accounting reports.

  • Learn how to convert your Strategic Plan into a Budget.

  • Learn the basics of Revenue and Expense budgeting.

Amie Lynn, CPA, Fiscal Officer, Massillon ...

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Ditch the Drama: Strategies for Peak Performance: More Peace, Less Drama

We are living and working in dramatic and demanding times. A lot of focus and energy are dissipated on drama instead of productive, proactive work. This workshop focuses on changing your mindset and behavior in ways that help you find happiness and success regardless of your circumstances.  In addition, you will learn how to deal  with ...

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Ditch the Drama: Strategies for Peak Performance: More Peace, Less Drama

We are living and working in dramatic and demanding times. A lot of focus and energy are dissipated on drama instead of productive, proactive work. This workshop focuses on changing your mindset and behavior in ways that help you find happiness ...

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Brand Touchpoints: All the Staff & All the Stuff

You probably have a pretty good understanding of what a "brand" is. But what about a "brand touchpoint"? Do you know what that is? And do you realize that you are a brand touchpoint?
 
A brand is much more than a logo; it's how people feel about your library. And a touchpoint is any point of contact or interaction, which of course affects how people feel about an organization. So every person, and every space, and every item that's related to your...

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Brand Touchpoints: All the Staff & All the Stuff

You probably have a pretty good understanding of what a "brand" is. But what about a "brand touchpoint"? Do you know what that is? And do you realize that you are a brand touchpoint?
 
A brand is much more than a logo; it's how people feel about your library. And a touchpoint is any point of contact or interaction, which of course ...

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Facilities and Admin Networking Meeting

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  

 

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Course Correction: How to Guide Library Employees Back on Track

Some managers think that the best way to correct poor library workplace behavior is to wait until someone does something wrong, and then tell the person in front of a crowd how they failed: in detail and going back several decades. A better approach is to create an assignment that deals with a single concrete behavior, which can be measured or observed. The assignment is discussed in private, has specific goals, and sets expectations for improved performance without the ...

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Course Correction: How to Guide Library Employees Back on Track

Some managers think that the best way to correct poor library workplace behavior is to wait until someone does something wrong, and then tell the person in front of a crowd how they failed: in detail and going back several decades. A better approach is to create an assignment that deals with a single concrete behavior, which can be measured or observed. The ...

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Making the Shift: Increasing Staff Engagement & Reducing Drama

Wouldn't it be great to be getting things done quicker and with less drama?  Prior to the session, participants are encouraged to identify a situation which they would
like to improve in their facility as we will be completing a worksheet to apply the principles learned.

Learning Objectives:

  • Increase leader effectiveness
  • Improve staff engagement
  • Advance operational effectiveness
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Making the Shift: Increasing Staff Engagement & Reducing Drama

Wouldn't it be great to be getting things done quicker and with less drama?  Prior to the session, participants are encouraged to identify a situation which they would
like to improve in their facility as we will be completing a worksheet to apply the principles learned.

Learning Objectives:

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Human Resource and Fiscal Officer Virtual Networking Meeting

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.

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Budgeting Part 1: The Rules

Learning Objectives:

  •  Accounting terminology defined.
  • Typical accounting processes explained.
  • Laws and rules affecting budgeting explained.

Presenter:

Amie Lynn, CPA, Fiscal Officer, Massillon Public Library

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Budgeting Part 1: The Rules

Learning Objectives:

  • Accounting terminology defined.

  • Typical accounting processes explained.

  • Laws and rules affecting budgeting explained.

Presenter:

Amie Lynn, CPA, Fiscal Officer, Massillon Public Library

When ...

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Communication Strategies: Working With the Deaf Community

CSABrand2020.pngIt is increasingly important to make certain we are able to communicate effectively with everyone in our communities.  The Deaf community faces new communication barriers as the presence of face masks at work and in public becomes the new norm.   Join Bill Morgan, Artistic Manager, SignStage, for an overview of Deaf ...

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Communication Strategies: Working With the Deaf Community

CSABrand2020.pngIt is increasingly important to make certain we are able to communicate effectively with everyone in our communities.  The Deaf community faces new communication barriers as the presence of face masks at work and in public ...

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De-escalation and Productive Conversations: Working with Individuals Experiencing Mental Health Challenges in a Library Setting

This session delves more deeply into strategies to work productively with individuals experiencing mental health challenges. What are good policies to have in place? How to de-escalate (talk down) someone in a crisis? What should we never do ...

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Human Resource and Fiscal Officer Virtual Networking Meeting

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.
 ...

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Navigating through Times of Transition

Navigating through Times of Transition is about how to move forward during times of limbo and uncertainty and take up new behaviors or ways of thinking.  This session will teach how to handle transitional periods of change with less disruption and sustained productivity.  The program will focus on understanding and mastering the human side of change, which is more complex and harder to achieve.
 
Learning Objectives

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Navigating through Times of Transition

Navigating through Times of Transition is about how to move forward during times of limbo and uncertainty and take up new behaviors or ways of thinking.  This session will teach how to handle transitional periods of change with less disruption and sustained productivity.  The program will focus on understanding and mastering the human side of change, ...

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Facilities and Admin Networking Meeting

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  

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Professional Internal Customer Service

The elements of professionalism are important to internal customer service, which includes providing services to others within your organization, and treating them as you would treat external customers. Showing professionalism in the ...

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The Customer Service Experience

Customer service experience is the ability to provide positive experiences for and with our customers. In libraries, customers experience our services and programs and much, much more. An experience can be individual, or for a group or family and ...

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Human Resource and Fiscal Officer Virtual Networking Meeting

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.
 ...

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HR Stuff that Every Supervisor Should Know

Understanding The REAL WORLD Of Employment Law

What is EMPLOYMENT AT WILL … and how does it REALLY work?  What is TITLE VII … and how does it really work?   What TWO Employment Laws will EVERY EMPLOYER HAVE TO DEAL WITH IN 2020?  What does the ADA REALLY require...

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Library Technology Planning for Today and Tomorrow: Part 2

The prospect of technology planning can seem overwhelming and time-consuming, especially for those who work in an already short-staffed library. However, a robust technology plan can help you create an environment that truly meets the needs of the community your library serves.

During this two-part series, we will explore the steps to ...

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Human Resource and Fiscal Officer Virtual Networking Meeting

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.

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Human Resource and Fiscal Officer Virtual Networking Meeting

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.

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Human Resource and Fiscal Officer Virtual Networking Meeting

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.

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Self Care Is Survival: Stress, Burnout, Work, & COVID-19

Do you find yourself always being busy at work? Working past your regular hours? Thinking about work night and day? Not taking your vacation time? Starting to dread going to work, getting sick a lot, or feeling overworked and exhausted? You are not alone. Library work, in any role and any type of library, can take a heavy toll on people. This panel presentation ...

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[NEW] Human Resource and Fiscal Officer Virtual Networking Meeting

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.

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An Overview of SharedWork Ohio and the CARES Act

A high-level overview of the CARES Act provisions and an overview on the SharedWork Ohio program will be presented by the Ohio Department of Job and Family Services.

Presenter:  Juliane Barone, Legal Chief, OUIO Legal Support, Ohio Department of Job and Family Services

When you receive your confirmation of ...

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[NEW] Human Resource and Fiscal Officer Virtual Networking Meeting

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.

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Managing Change and Worry in a Time of Uncertainty

Finding and sustaining a sense of control during times of ambiguity is complicated and very human.  
 
Learning Objectives

  • You will gain self awareness surrounding their own personal signs and triggers to worry and grief

  • You will learn ways to heal and cope with tools to support the...

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[NEW] Human Resource and Fiscal Officer Virtual Networking Meeting

We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers and learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly to all devices.  You will receive a link in your email when you register and 2 hours before the meeting.  We hope you will join us.  Please send agenda items/questions to Yvette Wasko.

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Onboarding Essentials: From Interview to Integration

Effective onboarding is related to many important outcomes for an organization including higher job satisfaction, organizational commitment, lower turnover, higher performance, reduced stress, and on-the-job effectiveness. Unfortunately, onboarding often does not get the time and attention it deserves. This webinar will demystify the process and provide concrete...

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Maintaining a Peaceful Attitude: How to Bring Positivity to the Workplace

Do you ever find it challenging to maintain a positive attitude at work? If so, this webinar is for you! This session will teach you how to deal with negativity and the value of self-care.

Presenters:
Amber Elfrink and Brooke Vanderlin, Talmadge Branch of Akron Summit County Public Library System

When you receive your confirmation...

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You Can Be the Expert-Tech Troubleshooting with Confidence 201

This advanced session will build out your tech troubleshooting tool box by exploring deeper or more subtle problems and discussing higher-level tech concepts that have an impact on users. At the end, you’ll learn how to continually increase your tech knowledge and develop a structure to hang new information on.
 
Learning ...

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Creating a Culture of Yes

The immortal Kurt Vonnegut said, "The America I love still exists at the front desks of our public libraries." In this webinar, you can discover at least three ways to shift your library from good enough to unexpectedly amazing, and to take your community's image of the public library to new heights. Locate your library's first impressions, displays, customer ...

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Human Resources Network Meeting

Join your peers for a lively discussion of the latest issues facing human resources.

Speaker TBA

Please send any items to be discussed for the agenda by March 6, 2020 to Yvette Wasko..  The agenda will be distributed one week prior to the event.
 

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AOS Training and Fiscal Officer Network

Morning Session:

Audits are part of our routine but sometimes cause undue stress. Learn how to prepare for your audit and stay up to date on the latest areas of focus for the auditors. We will also learn about the most common library citations and how to avoid them.

Learning Objectives:

· Learn about the audit process
· What records are needed for an audit
· Explore the pros and cons of an...

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The Unified Desk: Customer Service at Its Best

Can circulation staff and librarians coexist? Can you manage the fact that the public thinks ALL library staff are librarians?  Is it possible to exchange ego for an expanded library experience? 

In this webinar I will challenge library staff to remove the barriers and hierarchy that separate staff at the expense of the customer. ...

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The Ohio Ethics Law: It's Everybody's Business!

This lively session will help public officials and employees in understanding how to identify and avoid acting on potential conflicts of interest.  It will also provide information regarding ethics prohibitions related to public contracts and potential post-employment requirements.  Attendees will also learn about general assistance available from the ...

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ALICE Training: Active Shooter Response

ALICE (Alert, Lockdown, Inform, Counter, Evacuate) Training instructor led classes provide preparation and a plan for individuals and organizations on how to more proactively handle the threat of an aggressive intruder or active shooter event. Whether it is an attack by an individual person or by an international group of professionals intent on conveying a political message through violence, ALICE Training option based tactics have become the accepted response, ...

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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Reducing Friction - Library User Experience on a Budget, Online and In Your Building

User experience is the study of how users interact with products, spaces, and websites, and it's increasingly being applied to libraries. In this webinar, we'll look at user experience principles and how to evaluate existing buildings and sites, including journey maps and direct observation. We'll briefly discuss developing patron personas and how they help ...

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You Can Be the Expert-Tech Troubleshooting with Confidence 101

In this session, we’ll cover tech troubleshooting basics: how to approach the device or the person having the issue; first questions to ask; and common issues with websites, mobile devices, and computer programs. We’ll also reframe the technology troubleshooting process in a more familiar context: a reference conversation or customer service ...

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Fiscal Officers and Human Resources Network Meeting

Join your peers for a lively discussion of the latest issues facing human resources and fiscal officers. Please send any items to be discussed for the agenda by June 10, 2019 to Yvette Wasko or Debbie Blair The agenda will be distributed one week prior to the event.

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HR Stuff that Every Supervisor Should Know

In order to successfully lead others, supervisors need to feel empowered, knowledgeable, capable of exciting their team members and inspiring them to do their best work every day. Join Robin S. Wood, MBA, MLISGeneral Research Collections Manager, Cleveland Public Library, as she walks you through the basics of Human Resource ...

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Increase Library Usage Through Strategic Merchandising

There's a lot of science and psychology in the retail merchandising world that can benefit your library. In fact, it can not only invigorate and improve your everyday displays and signage, it can also increase your usage statistics. Trying it doesn't have to be difficult or expensive. In this webinar, Kathy Dempsey will explain what merchandising is and will ...

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Tools to Improve Your Workflow and Increase Productivity

Have you ever found a tool or service that made you go “AHA!”? Are there little gems that make your life so much easier that you wonder how you lived without them? This  informative webinar is filled with online (and free!) tools that can help you improve your workflow. Come discover a plethora of online tools that you probably haven’t heard of but will be glad that (now) you have

PresenterLaura Solomon...

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Fiscal Officers and Human Resources Network Meeting

Join your peers for a lively discussion of the latest issues facing human resources and fiscal officers. Please send any items to be discussed for the agenda by February 25, 2019 to Yvette Wasko or Debbie Blair The agenda will be distributed one week prior to the event.

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Human Trafficking 101

In Ohio:
An estimated 1,078 American-born minors are  trafficked annually. Nearly 3,000 American-born minors are at risk for being trafficked.  By coming to this webinar you will have a better understanding of what human trafficking us and if it is going on in your library.


Learning Objectives:

  • List the risk factors for becoming a victim of human trafficking
  • Understand ...
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Human Trafficking 101

In Ohio:
An estimated 1,078 American-born minors are  trafficked annually. Nearly 3,000 American-born minors are at risk for being trafficked.  By coming to this webinar you will have a better understanding of what human trafficking us and if it is going on in your library.


Learning Objectives...

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Fiscal Officers Network Meeting

Join us for a lively discussion with your peer fiscal officers.  Please send Debbie any items for the agenda to be discussed in the by November 27, 2018. The agenda will be distributed one week prior to the event.

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Ohio's Open Meeting Act & Records Retention Basics

Learning Objectives:

  • Attendees will enhance their knowledge of the duty to provide access to public records
  • Attendees will learn what should be included in a records retention schedule
  • Attendees will learn about the importance a comprehensive records retention policy and posting obligations

Presenter: 

Zachary S. O’Driscoll, Assistant Legal Counsel.  Mr. O...

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Beyond Rosetta Stone: How Libraries Can Support English Language Learners

Providing Library access to English Language Learners (ELL) can be much more than developing your foreign language and ESL collections.  Those learning English can have more pressing information needs and all staff can play a part in creating a welcoming environment.  Keep ESL patrons coming back (hint, it’s not just the free services but the new...

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NEO-RLS Annual Membership Meeting

The NEO-RLS Annual Membership Meeting is Back!
 
NEO-RLS will hold our annual membership meeting for the libraries in the region on Tuesday, September 18, 2018 at the Hilton Garden Inn, Twinsburg.  Join us for the morning and enjoy breakfast and an opportunity to network. 
 

  • Learn how NEO-RLS is progressing financially, what our plans are for the future, more about the services we ...
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Best Practices in Performance Documentation

Proper employee performance documentation can protect a library from future litigation and benefits its employees by providing concrete and specific feedback on areas in need of improvement.
This webinar will explore:

  • How to document performance

  • Scoring perils

  • How to deliver difficult ...

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Fiscal Officer's Network Meeting

The morning session will included: 
The Ohio Pooled Collateral System was rolled out a few months ago but many Fiscal Officers are still asking questions about the new website. Join us to learn more about how to navigate the website and how to use the tools on the website to your advantage.
 
Learning Objectives:

  •        Website navigation
  •        ...
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Programming for Intellectual and Developmental Disabilities

Rhonda Johnston, Adult Outreach Coordinator,  Reed Memorial Library focuses on connecting historically underserved populations with library resources. She has transformed the storytime for adults with developmental disabilities into a fun and engaging learning session that has opened the door for this patron group to become fully integrated with what the ...

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If It's Broke, Fix It: Handling Leftover Challenges Effectively

If It’s Broke Fix It: Handling Leftover Challenges Effectively
All too often, outgoing supervisors leave unresolved challenges “for the next guy” to fix. Then, you arrive! As the new supervisor, you have two choices. You can look the other way, forge ahead with your plans and hope the old issues disappear (although, if they didn...

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Designing the Future: Using Human-Centered Design to Implement Service Improvements

The challenges facing librarians are real, complex and varied. As such, they require new perspectives, new tools and new approaches. With support from the Bill and Melinda Gates Foundation and in partnership with Chicago Public Library and Aarhus Public Library, IDEO created a toolkit for using design thinking to better understand library patrons. Discover how ...

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Quick Copy Writing Tips that Work

Brush up on your writing skills in this one-hour Webinar focusing on content, style, tone and structure. Many library workers write their own program descriptions and promotions, as well as their own newsletters, and this workshop will provide some quick, formal training on writing. Learn how to communicate what the audience needs to know by effectively stating and positioning pertinent details. Attendees will also learn how to make their content catchy, as well as ...

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Construction and Facilities Networking Event

This meeting will focus on the prevailing wage law, public authority and contractor responsibility.  Sean Seibert, Investigator Supervisor from the Ohio Department of Commerce Wage and Hour will be our guest speaker.  This presentation will be followed by lunch a roundtable discussion and tour of the library.  Please send agenda items to Shawna Keringer.

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Personal Librarian Program: What worked, what didn't, and how to get one started

Many colleges and universities are developing personal librarian programs in an effort to reach more students.  Join Jennifer Starkey and Amanda Koziura for a discussion touching on program logistics, assessment, marketing, outreach, programming, and what they've learned from being personal librarians over the years.

Learning Objectives:
1.  Attendees will examine the ...

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The Iron is HOT - Libraries as Innovative and Dynamic Community Catalysts

Public library director, Mary Lou Carolan, has worked to dynamically transform libraries using a blend of innovative marketing techniques, community-centered projects, storytelling, and placemaking principles.  Carolan believes public libraries need to use their unique status as trusted institutions to implement what she calls the “3i” approach - initiate, innovate and instigate - to become true community leaders.

Carolan asserts that a ...

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Volunteers: How to Manage Them

When money is tight, libraries frequently look to volunteers to help get work done. Even if money isn’t tight, free labor is hard to ignore. However, is it really free? The benefits of having volunteers, however, can be far greater than the obvious labor they provide. Sometimes having a volunteer program in a library is about much more than getting tangible aid. Taking a look at the benefits and challenges of having volunteers can allow you to decide if it is ...

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We Can't Stop Doing That!

Why is it so easy to start new projects or formulate new procedures and policies, yet so hard to stop doing things that are no longer important, efficient or effective, especially if they were once necessary or successful?  How can you help yourself and your staff see the value in cutting procedures or services that are no longer working?  This webinar will look at the reasons it is often difficult to eliminate something that we do or provide and will talk about ...

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2018 Emerging Tech Symposium: Thinking Outside the [Makerspace] Box

Already have a Makerspace and wondering what is next?  Still don’t have a Makerspace and wondering if you should?  The 2018 Emerging Tech Symposium, “Thinking Outside the [Makerspace] Box,” will focus on assessing community needs and evaluating emerging technologies in relationship to those needs.  Join your colleagues for a day of speakers, breakout sessions, a poster session and concluding panel discussion. Go back to your library with a ...

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Human Resources Networking Event

Join your peers for a lively discussion of the latest issues facing human resources.
Please email any agenda items you are interested in discussing to Yvette Wasko.

Lunch and light refreshments will be provided.

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Academic Library Directors' Networking Meeting

Please join us for the Academic Library Directors Network Group where we will discuss responses to the ODHE’s request for Regional Compacts (i.e., collaboration agreements) from the public institutions, and possible future collaborations. Though the request from the ODHE is only to the public institutions, this meeting is an opportunity for the public, private, and special ...

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Day for Circ Staff: Don't Eat the Red Frog!
A Crash-Course in Handling Some of the Worst Customers that Come Through Your Doors!

Some library customers are like the Red Poison Dart Frog of Costa Rica. Their behaviors are toxic! How many times a day are you dealing with angry, difficult and even downright unreasonable customers? They truly can be poisonous, if you let them!

The good news is that you can choose to not let them ruin your day or poison your “service attitude” with their venom. And by using a few proven techniques and questions some of these red frog ...

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Day for Circ Staff: Don't Eat the Red Frog!
A Crash-Course in Handling Some of the Worst Customers that Come Through Your Doors!

Some library customers are like the Red Poison Dart Frog of Costa Rica. Their behaviors are toxic! How many times a day are you dealing with angry, difficult and even downright unreasonable customers? They truly can be poisonous, if you let them!

The good news is that you can choose to not let them ruin your day or poison your “service attitude” with their venom. And by using a few proven techniques and questions some of these red frog ...

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Tips and Best Practices for Hosting a Successful Cord Cutting Class

Some people pay for cable and satellite television, others opt for Internet streaming services. The latter group, often known as cord cutters, is a population quickly growing in popularity as the ease and accessibility of online streaming content is made available. While there people who cancel their cable and jump right into the new territory, you may be surprised to know that you have many patrons in your community that would like to learn about cord cutting before they ...

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Branch Managers Network

As a result of the Day for Small Libraries and Branches we are starting a Branch Managers Network.  Here is an opportunity to share your challenges and successes with other branch managers within the region.  This will be the first meeting.  Please join us at the Brunswick Branch of Medina County District Library on Friday, May 11, 2018.
 

 Light refreshments will be provided.

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Infusing Art into your Adult Library Programming

Art is important and there are many ways to infuse art into your library and programs.

Workshop Topics Include:

  • Running a community art show
  • Circulating art in your library
  • Designing and running art programs for your patrons
  • When to hire an artist to run a program for you
  • Programs to avoid

Attendess will be given full instruction sheets with room layouts, project photos, instructions, and ...

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School's Out, Now What?: After School Programming for Youth

Do you find it challenging to keep youth engaged after school?  Looking for some new after school programming ideas? Then join us as we hear tips and tricks from youth services librarians on how to keep youth engaged through active and passive programs.  You will also have an opportunity to share your afterschool program successes and challenges with other attendees.
 Featured Presenters from Tuscarawas County Public Library System:
Jessica ...

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Critical Conversations Mini-conference: Tolerance is Not Enough: Libraries Respond to Hate

“No matter what type of library you work in and what type of position you hold in the library, you are embedded in “intercultural labor” every day,” according to Beate Gersch.  In the midst of our busy days we don’t always understand the challenges faced by others.  Do you want to grow in your understanding of how biases impact on service to patrons and on our profession? Are you aware of your personal cultural identity and biases?...

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Effective Workplace Communication for New Supervisors

Experts suggest that we are communicating in one way or another more than 90% of the time we are awake! Communication can be positive or negative, verbal, non-verbal or in writing.  Communicating effectively is a learned skill that requires practice, patience and a desire to be more effective every day.
More importantly, your success as a supervisor will greatly depend on how effective you are in communicating your message to others...

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The Welcoming Library: A Multi-sensory Approach

You want your library to welcoming.  It is more than just customer service.  You want to surprise and delight your patrons to keep them coming back.

By attending this engaging webinar, participants will be able to:
1. Explore all five senses and discover how to best use each in delivering a welcoming library experience for our patrons
2. Identify your strengths in addressing the needs of all types of patrons
3. Ponder the talents of...

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The Welcoming Library: A Multi-sensory Approach

You want your library to welcoming.  It is more than just customer service.  You want to surprise and delight your patrons to keep them coming back.

By attending this engaging webinar, participants will be able to:

  • Explore all five senses and discover how to best use each in delivering a welcoming library experience ...

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Early Literacy 101-An Ohio Ready to Read Workshop

There is an additional $15 surcharge for facility use and amenities.
 
Back by popular demand! This hands-on workshop will help you build a firm foundation in early literacy. Participants will learn how brain development impacts how young children learn, and will explore effective, research-based early literacy resources and activities. The workshop covers the Six Early Literacy Skills presented in the PLA/ALSC Every Child Ready to Read® 1st edition, ...

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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Digital Projects: How to Get Started

In the morning we will touch upon the nuts and bolts of building a digitization program. We’ll start from the very beginning as we discuss the reasons why you want to start scanning, the equipment and knowledge potentially needed, and workflows to achieve your goals in a timely and efficient manner.

The workflow section will include topics such as: selection of materials, gathering information about the materials (e.g. copyright, statistics, etc.), ...

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HR Stuff that Every Supervisor Should Know

In order to successfully lead others, supervisors need to feel empowered, knowledgeable, capable of exciting their team members and inspiring them to do their best work every day. Join Robin S. Wood, MBA, MLIS,Assistant Director of Public Service - Main Library at Cleveland Public Library, as she walks you through the ...

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Team Building for All Staff

Not all team are born to be highly effective.  In this workshop, you will find out how to overcome obstacles, personalities and conflict.  You will learn the 5 key steps to becoming a highly functioning team.  Through activities, examples and experience you will gain the knowledge and experience you need to work well together.

Objectives:

  •  Appreciate the four different behavioral styles.
  • How to effectively ...
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New Supervisors Network

Being a new supervisor can be a daunting experience.  The ability to share successes and find answers to your challenges can go a long way toward making the transition a positive one.  Based on input from our membership, NEO-RLS has created a New Supervisors Network Group.  Please join us for the first meeting on Friday, April 20, 2018 at the Twinsburg Public Library.  This will be a self-directed group open to all new supervisors in any library within ...

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Library Staff's Guide to Homelessness

Morning:
Participants will learn to address common problems associated with homeless patrons (e.g. odor, panhandling, etc.).  The focus of this practical training is for frontline staff to have the tools they need to prevent/resolve problems while still remaining an inclusive library.
Afternoon :
 A deeper dive into the concepts learned in the morning session, this training provides opportunities for ...

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PR Network Group: Focused on Infographics and Style Guides

In the first half of this discussion, we'll go over infographics, which are simply visual representations of complex information done in a way that is easily digestible for your audience. We'll talk about why and when you might want to use them as well as some basics on getting started on creating your own.

Then we'll tackle creating a simplified style guide for your organization. A style guide helps insure that all publications and materials from your ...

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Interactive Storytelling

Join Storyteller Lindsay Bonilla for this immersive, hands-on half day workshop on storytelling. This workshop will get participants thinking about ways to actively involve the audience in their tellings. Reasons for interactive storytelling, how to choose appropriate material and different levels of audience participation will be discussed. Opportunities to develop stories and make them interactive will also be given.  Also, tips for how to learn a story so you ...

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Understanding the Myers Briggs Type Indicator for You and Your Library

The Myers Briggs Type Indicator assessment is one of the most popular and well-known personality tests today, taken by 80% of Fortune 500 companies and 89% of Fortune 100 companies according to the CPP. There has recently been a lot of buzz, both positive and negative, surrounding the assessment, but it continues to be a highly demanded test to be taken by professionals. What is the Myers Briggs Type Indicator assessment? How can it help you work more effectively as a ...

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A Day for Technical Services

We are pleased to bring you A Day for Technical Services.  Join your technical services colleagues in learning more about the topics that impact your daily work.

Workshop topics include:

  • Analysis of Technical ...
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Creating a Coding Club in Your Library

Real advice for real librarians! We all know that STEAM programming is important, but how practical is a coding club in a real library with limitations like budgets, space, and a staff who has never touched code before? Learn how one librarian took herself from coding newbie to successful educator running two coding clubs for grades 6-12.
This webinar addresses:

  • Real concerns and pitfalls
  • Best practices
  • Useful tools,
  • Why ...
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Yeah! Passports in the Library

Thinking about becoming a Passport Acceptance Facility?  Learn what to expect when setting up space for accepting passports, training your staff to become Passport Agents and what you can do to make the process run smoothly.  We will share how we set up a very successful Passport Acceptance Facility.

In this webinar you will learn:

  • Space needed for passport setup
  • The process
  • Training Staff


...

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Libraries and Local History: You Can Do It, Too!

We will cover some key points on how a library can provide local history services and programs to the community.  We will look at the basics behind creating a local history program and tour the exhibits at the Cuyahoga Valley Historical Museum and visit the Roush Room for Local History at the Peninsula Library and Historical Society.  

In the afternoon you will hear about the Cleveland Memory Project and  the Ohio Outdoor Sculpture ...

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A Safety Day for Everyone

The fundamental safety responsibility of all employers is to provide and environment free of recognized hazards capable of causing loss. Understanding each and every potential hazard capable of causing a loss is an overwhelming task. Numerous standards and programs detailing responsibilities for specific hazards have been created. Not all of these standards and programs have direct application to Library operations, but many have requirements that apply to all industries, ...

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Highly Effective Meetings

Meetings are important to organizations although many times we feel that nothing is accomplished and we have wasted our time.  This webinar will focus on how to run an effective meeting by covering the following topics:

  1. How to prepare
  2. Who to invite
  3. Creating an Agenda
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Staffing Strategies and Job Descriptions

Part I:  Having the right people in place at the right time to serve your visitors/customers/clients is critical.  But sometimes we are challenged by the availability of top talent in our labor market or there are internal constraints such as time and budget that prevent us from finding and getting the best people. 
Our March 2018 program will be an interactive one where we will discuss these challenges and learn how we can successfully meet them.

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AOS Training and Fiscal Officer Network

We will begin the morning with training  on preparing for an audit . Our training will be provided by a representative from the Auditor of State’s office, Joey Jones. He is a Chief Auditor in the Audit Division in the East Region.  Mr. Jones will present from 10:00 until noon.

The afternoon will be a roundtable discussion. Please send Debbie any items for the agenda to be discussed in the afternoon by ...

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Open Educational Resources 101 for Librarians

Heard of Open Educational Resources (OERs) but not sure what they are? Want to gain some hands-on experience working with OERs and exploring their use in libraries and other educational settings? Join us at this all-day workshop to learn why you should care about OERs, where you can find them, and how you can use them to better serve your community.

Interest in OERs is gaining momentum all over the world and, now more than ever, librarians are poised to become...

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Battle of the Books: Teen Edition

How can you encourage young people to read voraciously? Inject some competition into their reading! Join the Director, Benjamin Reid, and Public Services Librarian, Carol Opalka, from Huron Public Library for a webinar on the Erie County Libraries Battle of the Books. Implemented by Reid and Erie County Teen Librarians in 2015, this successful, literary spectator sport is now a highlight of the fall programming schedule. Learn about the rules of the game, time and ...

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Cybersecurity Training

Vital Information for all Government Entities
More than ever, cybertheives are targeting Ohio's local governments and tax dollars with great sophistication. Auditor of State Dave Yost wants to help public employees fortify their governments to shield themselves from digital threats and fend off cyberattacks.

The Auditor's office is offering FREE, 2.5 - hour cybersecurity trainings across the state. Learn about:

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Construction and Facilities Networking Event

Procurement of Library Facilities:  Procurement of an Architect, Bidding, Procurement of a Construction Manager at Risk, and Procurement of a Design Builder
 
This program will discuss the various processes for selecting professionals to assist with the design and construction of public library facilities in Ohio.  Each of the major project delivery models will be discussed, including an overview of each procurement process, the standard for ...

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Everyday Disability: Welcoming Patrons with Disabilities

People with disabilities, be it physical, mental, or medical, are among the most disadvantaged in our society. According to the US Department of Labor, only 16% of people with disabilities will complete a Bachelor’s and less than 50% will find gainful employment.
This session will offer actionable strategies for welcoming patrons and staff with disabilities into your libraries. A brief presentation will be followed by case studies with a focus on group ...

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Everyday Disability: Welcoming Patrons with Disabilities

People with disabilities, be it physical, mental, or medical, are among the most disadvantaged in our society. According to the US Department of Labor, only 16% of people with disabilities will complete a Bachelor’s and less than 50% will find gainful employment.
This session will offer actionable strategies for welcoming patrons and staff with ...

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Strengthening Relationships Through Conflict

Conflict occurs for many reasons and is an inevitable part of unique human beings co-existing.  Unfortunately few people have had formal training in conflict mediation techniques.  As a result, incongruous methods used to manage the conflict can actually inhibit resolution.
 
This program provides strategies for achieving conflict resolution that strengthens harmony in the relationship rather than damaging it.  Topics to be covered include:<...

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Human Resources Networking Event

Join your peers for a lively discussion of the latest issues facing human resources.
Please email any agenda items you are interested in discussing to Yvette Wasko.

 

Lunch and light refreshments will be provided.

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New Supervisors' Academy

The NEO-RLS New Supervisor's Academy is back by popular demand.
Becoming a supervisor adds new and different challenges to your work day regardless of the type of library you work in or the size of library you work in, The Academy's courses will provide you with the skills and confidence you need to handle the many and varied challenges of being a supervisor. Programs will focus on three key areas:  leadership, communication and staff ...

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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Children's Summer Reading Workshop 2018: Libraries Rock!

Summer Reading is back and thanks to overwhelming positive feedback, we will be holding one big event again this year on Wednesday, February 21st, 2018 at the Hilton Garden Inn!  Featured ideas will include incorporating music into programming, interactive story telling with music, crafts,  decorations and of course our popular ‘round the room program ideas. 
 
ATTENTION ATTENDEES: Please bring an idea to share during our ‘round ...

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Readers' Advisory Network: Focus on Romance

Join the Readers' Advisory Network to hear about the different facets of the romance genre shared by Sarah Flinn, Popular Library Manager, Cleveland Public Library.  Join us for a roundtable discussion.

Light refreshments will be provided.
 

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Assisting others with ProQuest Ancestry Library Edition

PALE  (ProQuest Ancestry Library Edition) is one of four databases offered by the company.  We will consider the scope of the database in overview mode to get comfortable with navigational principles at work in the interface.  Then, we’ll take a more systematic approach to the tools used within the database, also pointing out the genealogy concepts and supporting resources that anyone needs to make better use of the product.  By the end of three ...

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Classroom Management Techniques

"Have you ever done a library program but things didn’t go as smoothly as you would have liked? Do you ever struggle to maintain control with a group of kids? Have you ever had an issue with behavior in your programs? Then join us for this webinar featuring Angela Wojtecki and Jill Burket as they share some guidelines, tips and tricks they’ve used in schools and various effective classroom management techniques.
 
Featured Presenters:
...

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What the Heck Happened? 2017 Employment Law Update: Part II
  • What did the EEOC say about the ADA and LEAVES OF ABSENCE?
  • What EXACTLY must an employee say to be covered by the ADA?
  • Do you have to keep granting ADDITIONAL EXTENSIONS FOR LEAVE OF ABSENCE under the ADA?
  • What guidance did the EEOC give regarding its new Strategic Enforcement Plan (SEP)?
  • What did the EEOC say about the TIMING OF PROVIDING ADA ACCOMODATIONS?
  • Are HAIRSTYLES protected under RACE or RELIGIOUS ...
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Teen Summer Reading 2018: Libraries Rock!

Teen Summer Reading Workshop is back and we will be holding it this year on Thursday, February 1st, 2018 at the Twinsburg Public Library!  Featured ideas will include incorporating music into coding, music pop culture through the decades and End of Summer Reading parties.
 
ATTENTION ATTENDEES: Please bring an idea to share during our ‘round the room program share time. It can be any successful program your library has done and ...

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Registration has Closed for this event.
Academic Library Directors Network

Academic library partners with a special library to benefit middle school, high school  and college students.   How do unrelated organizations seeking a collaborative partnership make a case for funding, what are the logistics of such a partnership, and how does each entity benefit?  These are just some of the questions at the heart of successful partnership. Collaborative projects grow, thrive, and mature if given mutual attention and consideration.

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ALAO/SWON Innovation Conversation: What We (don’t) Talk About When We Talk About Diversity

ALA lists “diversity” as one of its 11 core values. Lately, the rhetoric around “diversity” has expanded to include the terms “inclusion” and “equity.” Typically, when we use the word “diversity” we refer to specific categories of identity: race, gender, ability, and sexual orientation, to name a few. As colleges and universities engage in more diversity initiatives, how is the conversation around diversity, ...

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You check out WHAT?

Libraries are making headlines for circulating such non-traditional items as guitars, fishing poles and bicycles.  Are you doing something interesting at your library, or thinking about it?  Presenters will share the ongoing experience of making gadgets, gizmos and bicycles, too available at the Avon Lake Public Library -- including why they do it, how they make work, and the challenge to spread awareness for things that patrons might not even realize they need!<...

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The Accidental Trainer: How to Create & Teach Tech in Your Library

Getting more and more requests for tech classes with no time or skills to create them? In need of supplemental resources to send home with patrons when they come in for one-on-one tech help? Join Monica Dombrowski, Chair of PLA’s Digital Literacy Committee, as she shares strategies and resources along with Information about Gail’s Toolkit—now part of PLA’s DigitalLearn.org that will make it easy for you create ...

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Gadgets and Gizmos: Exploring Technology for Youth

Want to engage children with the latest technology but don’t know where to begin? Interested in using technology in your programming but you’re on a tight budget?   Join us for the third annual Gadgets and Gizmos webinar. This popular,  detailed webinar presentation will showcase some cool new tech gadgets (such as Star Wars Droid Inventor Kit, Cloud Rover, Lego Boost and Circuit Scribe), websites and resources you can incorporate into your youth ...

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Girls Who Code: Introductory Webinar

"Girls Who Code, the national non-profit dedicated to closing the gender gap in technology, is partnering with NEO-RLS Libraries! Join Hannah Simon Goldman, Ohio Regional Partnership Coordinator for GWC, for a quick half-hour webinar on Thursday, January 11th at 2:00p.m. to learn all you need to know about how to launch your own FREE after-school coding Club. In GWC Clubs, 6-12th grade girls use computer science skills to impact their community as they join our ...

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What the Heck Happened? 2017 Employment Law Update: Part I
  • What did the EEOC say about the ADA and LEAVES OF ABSENCE?
  • What EXACTLY must an employee say to be covered by the ADA?
  • Do you have to keep granting ADDITIONAL EXTENSIONS FOR LEAVE OF ABSENCE under the ADA?
  • What guidance did the EEOC give regarding its new Strategic Enforcement Plan (SEP)?
  • What did the EEOC say about the TIMING OF PROVIDING ADA ACCOMODATIONS?
  • Are HAIRSTYLES protected under RACE or RELIGIOUS ...
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OPERS Workshop & Fiscal Officers Networking Event

We will start the morning with an OPERS presenter that will be speaking on OPERS at Your Library: New Hire Guidelines, Online tools and Assisting Employees Ready for Retirement.
If you have any questions or content that you would like the speaker to cover, please email your comments to
Debbie by November 17.
 
The speaker will be ...

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Winning Library Grants

Grants can support the changing needs in your community and your budget, as well as many additional benefits. Stephanie Gerding’s grant webinars are known for being easy to understand, motivating, fun and full of valuable tips.

In this interactive webinar, you will learn the basic process of grant work, including how to develop a winning grant...

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Adult Summer Reading: Libraries Rock

Join us for a day of adult summer reading ideas.  Find out how the Tuscarawas County Public Library System energized their Adult Summer Reading Program through promotion, marketing, prizes, and parties. Additional topics will include specific Summer Reading promotions used by the library as well as challenges faced while forming a program adults enjoy.

Janet Ingram Dwyer, Library Consultant with the State Library of Ohio, will share an overview ...

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Records Retention and Sunshine Laws

Our first speaker will be Halli Brownfield Watson, Associate Assistant  Attorney General from the Ohio attorney General’s Constitutional Offices Section. She will speak on the Ohio Sunshine Laws which consist of the Ohio’s Public Records Act and Open Meeting Act.
 
Halli joined the Attorney General's Office in 2014.  Her clients include the Board of Bar Examiners, the Client Security Fund, the Ohio Consumers' Counsel, the Ohio ...

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The Political Librarian (Academic Libraries):Building the Campus Coalition for Funding Success

It is critical for academic library leaders to understand and anticipate changing budget models and funding formulas on their campuses. To succeed in the future, most important development or advancement work you do each year should be with stakeholders like students, faculty, and leadership. Join John Chrastka, Executive Director of the political action committee EveryLibrary to learn practical tips and techniques for building new or deeper coalition for the library on ...

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New to Libraries Networking Event: Resume Review

Interested in brushing up your resume?  Looking for some advice on how to nail that interview? A four-person speaker panel will present on topics including perfectly tailoring your resume to the position, strategies for answering interview questions, and more!  Please bring a copy of your current resume and targeted job advertisement to get feedback on at the end of the session.  We look forward to seeing you there!
 
Speaker Panelists:

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Beyond the Stamp: Your Role, Responsibilities, and Risks as an Ohio Notary Public

An advanced training class presented by the Ohio Society of Notaries
Topics include:

  • A little history – A Tradition of Trust for over 2,000 years
  • Tools of the trade - seals,  journals, insurance, pens
  • Acknowledgement vs Jurat, and that all-important oath
  • It’s YOUR commission - types of documents and situations:     ...
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Library Workplace Safety Program

An in-depth overview and discussion of key components that might be included in a  Library's Workplace Safety Program.
Topics covered:

  • Ohio Public Employment Risk Reduction Program
  • Emergency Action Plans
  • Active Shooter response
  • OSHA Standards
  • Bloodborne Pathagens

This program is designed for decision makers such as Library Managers and Directors who may be interested in creating or updating a ...

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If You Know More, You'll Find More: A Cataloger's Tips on Getting the Most from Your Catalog

“Why can’t I find it?” “Don’t we have anything on this?” If you’ve ever been frustrated by searching your library’s catalog, this is the program you need to learn more about how to search effectively. Let a cataloger with experience in public and academic libraries demystify stopwords, operators, browsing versus keyword searches, subject heading subdivisions and more. Learn how to make the most of the treasure hoard of data ...

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Microsoft Excel 2016

Learn Microsoft Excel with hands-on training.  This Microsoft Excel course will teach you how to do calculations in Excel, understand the 4 most commonly used formulas, data types,  sort data, format the sheet for printing, and much more.  The 4 hour class allows time for hands on activities that develop the confidence for people to hit the ground running.  More advanced features such as conditional formatting, charts, delimiters and more.

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The Political Librarian (Academic Libraries): Setting the Stage

The landscape for higher education funding, both overall, and specific to academic libraries, has been radically re-shaped by broader changes in U.S. politics and in the U.S. economy. What are the implications of the “new normal” in higher education budget and finance for academic libraries, librarians, and library leaders?
 
Two recent examples from public higher education will set the stage for this webinar: the University of Missouri –...

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Cultural Intelligence

Culture influences each person’s thoughts, beliefs, perceptions, feelings, and behaviors.  Our interactions with people across cultures are therefore open to a wide range of interpretations that are dependent upon each individual’s cultural background.  Without the skills necessary to navigate through these differences, the potential for misunderstanding and miscommunication make cooperation unlikely, and at times impossible. 
 
...

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Speaking of Technology: Optimizing Communication between Library Staff and IT Staff

Communication as a two-way street is always important but it is absolutely critical when working on technical projects or problems where a shared vocabulary may be absent.  Ensure the success of your next technical project or the quick resolution of daily technical problems through enhanced communication.

This workshop will focus on:

  • Cautionary tales--impact/perils of poor communication with IT.
  • Opportunities/reasons for library ...
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2017 Membership Meeting and Appreciation Breakfast

We want to show our appreciation and keep you informed.  Please join us for breakfast on September 19th.  You will meet the new Board of Trustees, hear what we have been doing this past fiscal year and find out what is planned moving forward.  Holly Klingler, Research and Innovation Coordinator, will present on new aspects of non-verbal communication.  The morning will conclude with the presentation of the Rising Star, Friend of NEO-RLS and ...

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Battle of the Books

Featured Presenters:
Marilyn Chidester, Retiree, Mount Vernon City Schools 
Sharon Tharp, Library Media Specialist, St. Vincent dePaul School
Linette Porter-Metler, Community Relations and Public Affairs, Public Library of Mount Vernon and Knox County

Knox County Battle of the Books Program Leaders will be discussing the origin of the program, what is involved “behind the...

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Microsoft Outlook 2016

Learn more about Outlook.  This course will briefly introduce you to setting up an account, differences between POP3 and IMAP services.  We will then focus on using Outlook features that go beyond simply sending email.  We will focus on setting up a calendar, creating meetings, scheduling important tasks, categorizing tasks, setting up folder rules, and much more. Outlook is now available for use on nearly all mobile devices, tablets, or browser.

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Microsoft Word 2016

Learn Microsoft Word with hands-on training. This Microsoft Word course reviews, Ribbons, the ruler, table of contents creation, inserting pictures and clipart and much more.

Presenter:  Matt Motes, Information Technologist, SEO Library Center

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Fiscal Officers Networking Event

Join your peers for a lively discussion of the latest issues facing fiscal officers.
Please email any agenda items you are interested in discussing to Debbie Blair.

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The Library as Cause: Lessons from Winning Campaigns


Successful political candidates know that the right way to connect with their voters starts by sharing their vision for the community they serve. For library funding - either at the ballot box or through donor support - your library strategic or facilities plan is where your vision and hope reside. In this session, learn how to create a 'fundable plan' using the tools of winning political campaigns to frame the community conversation. Join EveryLibrary's executive ...

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Test

Please plan to attend these prerequisites before the webinar.
Shut up and Listen

 

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Cloud Computing

This course focuses on introduction to cloud computing to help develop the conceptual understanding of cloud technology. We will then define Cloud computing using historical examples of where we came from the last tier of Information resolution in Fog Computing. Discuss and define (SaaS) (IaaS) (Paas). Why SIP is crucial for all the services as it applies to library services. Then we will look at OverDrive streaming video as it directly applies to cloud computing.

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Microsoft Windows 10

This course offers an overview of Windows 10; including a walkthrough of the all new start menu, new features, hotkeys (keyboard shortcuts), and much more. The course will also allow hands-on-time on the supplied Windows 10 workstations equipped with touch screen monitors. Don’t worry, the instructor will move around and assist you in a one-on-one environment.

Presenter:  Matt Motes, Information Technologist, SEO Library Center

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Best Foot Forward: Using Body Language to Strengthen Your Professional Interactions

What does a skillful interviewer, a memorable presenter, a motivating team facilitator and a strong negotiator all have in common?  They understand and use body language effectively!
 
Body language is an essential ingredient to create and enhance professional interactions. From how we impact others in our presentations or analyze candidates in the interviewing process to the effectiveness of our team facilitations and the persuasive abilities of our ...

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Beyond the Stamp: Your Role, Responsibilities, and Risks as an Ohio Notary Public

An advanced training class presented by the Ohio Society of Notaries
Topics include:

  • A little history – A Tradition of Trust for over 2,000 years
  • Tools of the trade - seals,  journals, insurance, pens
  • Acknowledgement vs Jurat, and that all-important oath
  • It’s YOUR commission - types of documents and situations:     ...
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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Test Event w 100 discount
Fiscal Officers Networking Event

Join your peers for a lively discussion of the latest issues facing fiscal officers.
Please email any agenda items you are interested in discussing to Debbie Blair.

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VERBAL JEET: Resolving Conflict As An Emotionally Intelligent Communicator
  •  What is VERBAL JEET … and how can we all learn to use it?
  • How can you RESOLVE CONFLICT rather than ESCALATING it?
  • How should you define “RESPECT”?
  • What are “EPR” SKILLS and why are they CRITICAL in keeping others off the defensive?
  •  What is the “POWER OF VULNERABILITY”?
  •  What is the “NEUROLOGY OF EMOTIONS” and why do we humans react the way we do...
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ALICE Training: Active Shooter Response--Euclid
ALICE Training: Active Shooter Response--Vermillion
Critical Conversations: Social Issues Explored

Critical Conversations:  Social Issues Explored on May 4, 2017 in lieu of our spring Showcase.  The day will feature speakers discussing how homelessness, mental health issues and the opiate epidemic impact our ability to serve our patrons and communities, what we can do to remain effective and how to face the problems on a daily basis without growing increasingly jaded or discouraged.  Our keynote speaker, Dr. Kendra Albright, Director of ...

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ALICE Training: Active Shooter Response--Stark County
What I Didn't Learn in Library School

Are you wondering what skills or knowledge you'll need on the job as a new information professional? Do you want to hit the job market with practical skills already in place? Want to discuss the on-the-job lessons you've learned as a new professional? Join us for this interactive panel presentation about lessons learned after graduation from library school. 

 

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ALICE Training: Active Shooter Response-Mansfield

Other Dates and Locations for ALICE Training
Wednesday, April 26th --Stark County District Library
...

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Fiscal Officer Networking

Cost:  $15 for all


Join your peers for a lively discussion of the latest issues facing fiscal officers.
Please email any agenda items you are interested in discussing to Debbie Blair.
 

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Google Forms For Your Library

In this webinar we will touch on the possibilities of using Google Forms at your library. Specifically we will discuss the possibilities of using them for Summer Reading and other statistics gathering. Google forms is a FREE platform that can be used to allow your Summer Reading program to have online possibilities. Please bring your questions!


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Communicating Assertively

How many times have you left a conversation wishing you had said what you were really thinking instead of holding back for fear of making the situation worse?  Or have you had conversations in which you said something you later regretted?  The balance between passiveness and aggressiveness—setting boundaries with others-- is a skill with which many of us struggle.  Assertiveness requires appropriate timing, word choice, diplomacy and strategies that ...

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Grow From Wherever You Are

Are you finding yourself ready for a new challenge?  Wishing you could learn a new skill?  Hungry for an opportunity to develop your career in new and different ways?
 
You don’t need to wait for your next performance review or goal-setting session to get started.  You can launch your own growth plan right now!  This program will show you what you need to do to begin growing today.
 
This interactive session will ...

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What the Heck Happened? 2016 Employment Law Update
  • How will Ohio’s new MARIJUANA LAW affect your Substance Abuse Program?
  • What has changed in the ADA?
  • What did the courts say about ACCOMMODATION and the FMLA and the ADA?
  • How did the Circuit Court interpret “SIMILARLY SITUATED EMPLOYEES” under Title VII?
  • What did Ohio courts say about HANDBOOKS and BREACH OF CONTRACT claims?
  • What should be included in a PROPER RELEASE when getting reference ...
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Hearing from Your Patrons: Using Surveys and Other Evaluation Methods to Improve Your Programs

Elizabeth Bolander, Director of Research and Evaluation for the Cleveland Museum of Art, will lead an entry-level, hands-on workshop that gives a broad overview of many of the key steps in the evaluation process. From the initial design process of determining the key research questions and methodological approaches, to survey writing do’s and do not’s, through communicating the results, Elizabeth will share tips and tricks learned through different projects ...

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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Now We're Talkin: Multilingualism at the Library

What lingual gems might your staff and community be hoarding?  Learn how the Westerville Public Library has engage their staff and community to reach non-native English speakers with name badges, grants, and community partners.


 

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A Day Circulation Managers: What do Circulation Statistics Really Tell Us? - Half-Day Option for Non-Circ Managers

Join the Northeast Ohio Regional Library System for an informative morning for circulation managers and anyone interested in exploring reporting standards for library usage and the issues surrounding what we measure to show impact.  The morning will begin with Tena Wilson sharing her story about making Stark County District Library a fines free library and what she has learned along the way. 
 
The morning will continue with Tena will discussing ...

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Fiscal Officer Networking

Cost:  $15 for all


Join your peers for a lively discussion of the latest issues facing fiscal officers.
Please email any agenda items you are interested in discussing to Debbie Blair.
 

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Valuing Everyone in the Workplace Including Different Generations

In 2016 we find ourselves working with individuals from multiple generations, cultures and backgrounds, each with their own ideas about customer service, communication, and overall work satisfaction. This combination of work and communications styles can cause individuals to collide in the workplace.  However, talking about real issues and tackling the truths and myths we experience every day will allow us to to better understand the various needs/wants of each ...

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Career Day

This is an opportunity to fine tune your resume and interviewing skills in order to be ready for your next promotion or your first job.  You will hear from Mary Anne Nichols, professor at Kent State University, School of Library and Information Science about networking and professional involvement.  Pam Hickson-Stevenson, Deputy Director, Akron-Summit County Public Library will discuss the perfect resume.  Yvette Wasko, HR Manager, Warren Trumbull County ...

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Online Registration has closed for this event
Best Practices in Project Management

Learn about the basics of Project Management and Project Management methodology in this half-day workshop.  Participants will learn  the difference between a Program and a Project.   We will be talking about special library projects, ones that take on a higher scope than program planning, projects that require a team of people that have a start and end date, budget requirements, levels of knowledge and involvement from internal and external stakeholders...

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Best Practices in Communication

Warning!  Bad communication habits may cause unnecessary stress and confusion in your work life.  Even if you consider yourself a good communicator, you’re probably making some communication mistakes without even realizing it. It is essential to possess great communication skills.  It is also important to install such soft skills in your employees.  That’s why you need Best Practices in Communication.
 
Details...

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NEO Staff Day

Join us for NEO's Staff at Kent State University

Luncheon Keynote: 
Customer Service is NOT an Either, Or, it is for Everyone!”
Happy Employees = Happy Customers
Presented by: 
Diamon Perry & Patricia Nixon, Summit County Developmental Disabilities Board

Customer experience training is crucial for any organization that works with customers or clients. We believe good customer service flows from the ...

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New To Libraries Network: Building Your Professional Online Presence

The New-to-Libraries Network, in collaboration with the Northeast Ohio Regional Library System, is offering a free professional development event titled “Building Your ...

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Maintaining a Peaceful Attitude: How to Bring Positivity to the Workplace

Do you ever find it challenging to maintain a positive attitude at work? If so, this webinar is for you! This session will teach you how to deal with negativity and the value of self-care.

Presenters:
Amber Elfrink and Brooke Vanderlin, Talmadge Branch of Akron Summit County Public Library System

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A Day at the Beach

Lunch on your own

“THAT’S NOT THE KIND OF WORKSHOP WE USUALLY HAVE!?”

RIGHT! COME JOIN YOUR COLLEAGUES FOR THIS EVENT…

Topic TBD
 

 

More Info

Online Registration has closed for this event
The Best School Year Ever: Staying Safe

Start the school year off right!  Learn how to manage unruly teens, problem patrons and other safety challenges.  Bossie Loggins will discuss staying safe and how to diffuse problems before they occur.  You will be given tips and solutions on how to deal with some of the many situations that occur in our libraries.  Learn how to maintain a safe and welcoming environment at your library.
 

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Fiscal Officer Networking

Cost:  $15 for all


Join your peers for a lively discussion of the latest issues facing fiscal officers.
Please email any agenda items you are interested in discussing to Debbie Blair.
 

More Info
A Day at the Beach

Lunch on your own

“THAT’S NOT THE KIND OF WORKSHOP WE USUALLY HAVE!?”

RIGHT! COME JOIN YOUR COLLEAGUES FOR THIS EVENT…

Topic TBD
 

 

More Info

Online Registration has closed for this event
Cataloging for the Rest of Us

Have you ever wondered just what happens in the Technical Services Department of your library? Are you curious about how new materials are readied for the public? What about RDA? If you are eager to ease your confusion about Technical Services, join Teanna Weeks for an interactive webinar on all things Technical Services.

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Best Practices in Creating a Webinar

Don’t just attend webinars – lead one! In today’s online learning environment, it’s easy to share skills and experience and to expand your resume by teaching online. It’s easy if you let NEO show you how.
Plan to attend this half day training, then let’s work together to help you develop a webinar for NEO!
 
(Lunch is on your own and then, if you like, come back for NEO’s afternoon ...

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Ewwww! Is that a bed bug?

Ewwww! Is that a bed bug? How can your staff tell? Do they know what to do if it is? All libraries are struggling with this icky phenomenon and there are answers out there! Come and hear how to assure both your community and your staff that your library has this buggy issue under control.

 

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Effective Workplace Communication for New Supervisors

Effective Workplace Communication for New Supervisors
Communication can be positive or negative, verbal, non-verbal or in writing. Communicating effectively is a learned skill that requires practice, patience and a desire to be more effective every day.

More importantly, your success as a supervisor will greatly depend on how effectively you are  communicating with others in your library. This webinar for the New Supervisors Academy of will focus ...

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Best Practices in Safety and Security

Cost:                                     $80
Cost w/ Bronze Discount         $60
Cost w/ Silver Discount...

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Fiscal Officer Networking

Cost:  $15 for all


Join your peers for a lively discussion of the latest issues facing fiscal officers.
Please email any agenda items you are interested in discussing to Debbie Blair.
 

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10th ANNIVERSARY

Has it been 10 years already since NEO was born! Yes, and the next 10 years will be even more eventful, impactful and important to our 100s of libraries. Come, celebrate that NE Ohio has such a thriving, innovation support organization and hear comments from PLA President-Elect and Cleveland Public Library Director Felton Thomas. Sign up soon!
 

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Toastmasters

FREE

Gain confidence and find your voice!
Toastmasters will:

  • Improve your communication and public speaking skills
  • Grow you as a leader
  • Teach you to listen effectively
  • And more!

NEO is starting a Toastmasters Club that will meet  every Tuesday of the month at 2 p.m.  Starting Tuesday, January 19th.  Join us every week, once  a month or when you can.   If you can't make...

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Internal Vs. External Customer Service

Cost:                                     $50
Cost w/ Bronze Discount         $37.50
Cost w/ Silver Discount         ...

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Best of the 2016 Public Library Association Conference (Find Out What You Missed)

Cost:                                     $50
Cost w/ Bronze Discount         $37.50
Cost w/ Silver ...

More Info
Toastmasters

FREE

Gain confidence and find your voice!
Toastmasters will:

  • Improve your communication and public speaking skills
  • Grow you as a leader
  • Teach you to listen effectively
  • And more!

NEO is starting a Toastmasters Club that will meet  every Tuesday of the month at 2 p.m.  Starting Tuesday, January 19th.  Join us every week, once  a month or when you can.   If you can't make...

More Info
Toastmasters

FREE

Gain confidence and find your voice!
Toastmasters will:

  • Improve your communication and public speaking skills
  • Grow you as a leader
  • Teach you to listen effectively
  • And more!

NEO is starting a Toastmasters Club that will meet  every Tuesday of the month at 2 p.m.  Starting Tuesday, January 19th.  Join us every week, once  a month or when you can.   If you can't make...

More Info
Toastmasters

FREE

Gain confidence and find your voice!
Toastmasters will:

  • Improve your communication and public speaking skills
  • Grow you as a leader
  • Teach you to listen effectively
  • And more!

NEO is starting a Toastmasters Club that will meet  every Tuesday of the month at 2 p.m.  Starting Tuesday, January 19th.  Join us every week, once  a month or when you can.   If you can't make...

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All Work is Team Work

NEO offers a Brand New Training Opportunity
An Online Indepth Course Not a Webinar!


Cost:                                   ...

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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
NEO's Annual Showcase: Featuring ALA President Elect Julie Todaro

Special Event Pricing:  $25 for everyone!
includes lunch


With this special pricing NEO encourages you to send many staff!

 Mentoring for all Types and Sizes of Libraries: Programs and Processes That Work
(9:00 a.m. – 12:00 p.m.)
The morning’s presentation will focus on the variety of opportunities where mentoring is a good ...

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Best Practices in Book Displays for the Whole Library

Cost:                                    $80
Cost w/ Bronze Discount         $60
Cost w/ Silver Discount           $40
Cost w/ Gold Discount ...

More Info

This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Toastmasters

FREE

Gain confidence and find your voice!
Toastmasters will:

  • Improve your communication and public speaking skills
  • Grow you as a leader
  • Teach you to listen effectively
  • And more!

NEO is starting a Toastmasters Club that will meet  every Tuesday of the month at 2 p.m.  Starting Tuesday, January 19th.  Join us every week, once  a month or when you can.   If you can't make...

More Info
LCD Series: Working as a Team: Where do I Fit

Cost:                                     $80
Cost w/ Bronze Discount         $60
Cost w/ Silver Discount...

More Info
Toastmasters

FREE

Gain confidence and find your voice!
Toastmasters will:

  • Improve your communication and public speaking skills
  • Grow you as a leader
  • Teach you to listen effectively
  • And more!

NEO is starting a Toastmasters Club that will meet  every Tuesday of the month at 2 p.m.  Starting Tuesday, January 19th.  Join us every week, once  a month or when you can.   If you can't make...

More Info
Welcoming Patrons with Special Needs

Cost:                                     $165
Cost w/ Bronze Discount         $127.50
Cost w/ Silver Discount           $ 90
Cost w/ Gold Discount   ...

More Info

This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Legislative Fun Bus

Cost:  $35 for all!

RIDE IN COMFORT TO LEGISLATIVE DAY!

The Legislative Fun Bus is a Go! Save the hassle, the gas and the parking costs of driving to Columbus for OLC’s 2016 Legislative Day (April 13, 2016) by taking the NEO FUN BUS!  We still have seats available so register today!

 
 

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Best Practices in PR

Cost:                                     $80
Cost w/ Bronze Discount         $60...

More Info
Toastmasters

FREE

Gain confidence and find your voice!
Toastmasters will:

  • Improve your communication and public speaking skills
  • Grow you as a leader
  • Teach you to listen effectively
  • And more!

NEO is starting a Toastmasters Club that will meet  every Tuesday of the month at 2 p.m.  Starting Tuesday, January 19th.  Join us every week, once  a month or when you can.   If you can't make...

More Info
Toastmasters

FREE

Gain confidence and find your voice!
Toastmasters will:

  • Improve your communication and public speaking skills
  • Grow you as a leader
  • Teach you to listen effectively
  • And more!

NEO is starting a Toastmasters Club that will meet  every Tuesday of the month at 2 p.m.  Starting Tuesday, January 19th.  Join us every week, once  a month or when you can.   If you can't make...

More Info
LCD Series: Intellectual Freedom . . . The Good, The Bad, and the Ugly

Cost:                                     $50
Cost w/ Bronze Discount         $37.50
Cost w/ Silver Discount    ...

More Info
Best Practices for Positive Attitudes on Negative Days

Cost:                                     $80
Cost w/ Bronze Discount         $60
Cost w/ Silver Discount...

More Info

This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Toastmasters

FREE

Gain confidence and find your voice!
Toastmasters will:

  • Improve your communication and public speaking skills
  • Grow you as a leader
  • Teach you to listen effectively
  • And more!

NEO is starting a Toastmasters Club that will meet  every Tuesday of the month at 2 p.m.  Starting Tuesday, January 19th.  Join us every week, once  a month or when you can.   If you can't make...

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New to Libraries Networking Event

Cost:  $15 for all

Are you new to libraries? Join the NEO-RLS New to Libraries Network for our very first event!
 
Who: The New to Libraries Network and its events are open to all those who are new to libraries--LIS students, library staff, library HR professionals, and new librarians from any kind of library. 
 
What: This  networking event will provide opportunities for attendees ...

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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Library Career Development Series: Focused on Libraries Then & Now and Self Awareness

Cost:                                     $165
Cost w/ Bronze Discount         $127.50
Cost w/ Silver Discount         ...

More Info
Toastmasters

FREE

Gain confidence and find your voice!
Toastmasters will:

  • Improve your communication and public speaking skills
  • Grow you as a leader
  • Teach you to listen effectively
  • And more!

NEO is starting a Toastmasters Club that will meet  every Tuesday of the month at 2 p.m.  Starting Tuesday, January 19th.  Join us every week, once  a month or when you can.   If you can't make...

More Info
Day for Fiscal Officers

Cost:                                     $165
Cost w/ Bronze Discount         $165
Cost w/ Silver Discount           $90
Cost w/ Gold ...

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Online Registration has been Temporarily Suspended for this event
Fiscal Officers Networking Event

Cost:                                     $15
Cost w/ Bronze Discount         $15
Cost w/ Silver Discount           $15
Cost w/ Gold ...

More Info

This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Toastmasters

FREE

Gain confidence and find your voice!
Toastmasters will:

  • Improve your communication and public speaking skills
  • Grow you as a leader
  • Teach you to listen effectively
  • And more!

NEO is starting a Toastmasters Club that will meet  every Tuesday of the month at 2 p.m.  Starting Tuesday, January 19th.  Join us every week, once  a month or when you can.   Come and find out ...

More Info
Toastmasters

FREE

Gain confidence and find your voice!
Toastmasters will:

  • Improve your communication and public speaking skills
  • Grow you as a leader
  • Teach you to listen effectively
  • And more!

NEO is starting a Toastmasters Club that will meet  every Tuesday of the month at 2 p.m.  Starting Tuesday, January 19th.  Join us every week, once  a month or when you can.   Come and find out ...

More Info
Toastmasters

FREE

Gain confidence and find your voice!
Toastmasters will:

  • Improve your communication and public speaking skills
  • Grow you as a leader
  • Teach you to listen effectively
  • And more!

NEO is starting a Toastmasters Club that will meet  every Tuesday of the month at 2 p.m.  Starting Tuesday, January 19th.  Join us every week, once  a month or when you can.   If you can't make...

More Info
Best Practices in Creating a Webinar

Cost:                                     $80
Cost w/ Bronze Discount         $60
Cost w/ Silver Discount     ...

More Info
Toastmasters

FREE

Gain confidence and find your voice!
Toastmasters will:

  • Improve your communication and public speaking skills
  • Grow you as a leader
  • Teach you to listen effectively
  • And more!

NEO is starting a Toastmasters Club that will meet every Tuesday of the month at 2 p.m.  Starting Tuesday, January 19th.  Join us every week, once  a month or when you can.   Come and find out more ...

More Info
Youth Services Afterschool Boot Camp: Homework Center

Cost:                                     $50
Cost w/ Bronze Discount         $37.50
Cost w/ Silver Discount         ...

More Info
Toastmasters

FREE

Gain confidence and find your voice!
Toastmasters will:

  • Improve your communication and public speaking skills
  • Grow you as a leader
  • Teach you to listen effectively
  • And more!

NEO is starting a Toastmasters Club that will meet  every Tuesday of the month at 2 p.m.  Starting Tuesday, January 19th.  Join us every week, once  a month or when you can.   If you can't make...

More Info
Toastmasters

FREE

Gain confidence and find your voice!
Toastmasters will:

  • Improve your communication and public speaking skills
  • Grow you as a leader
  • Teach you to listen effectively
  • And more!

NEO is starting a Toastmasters Club that will meet  every Tuesday of the month at 2 p.m.  Starting Tuesday, January 19th.  Join us every week, once  a month or when you can.   If you can't make...

More Info
Winter Blahs? Get Back in Gear and See What’s New at OverDrive

FREE and open to all!
 
Join colleagues for refreshments, networking, and updates on what’s new at OverDrive. Hear the OverDrive presentation from ALA Midwinter.
Relax, chat, put OverDrive faces to names, enjoy the food and drink, experience the beautiful Blue Sky Campus, and go back to your library refreshed and ready to take on February!


 

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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Express to Impress--New Date
  Cost:                                     $80
Cost w/ Bronze Discount       ...
More Info
Toastmasters

FREE

Gain confidence and find your voice!
Toastmasters will:

  • Improve your communication and public speaking skills
  • Grow you as a leader
  • Teach you to listen effectively
  • And more!

NEO is starting a Toastmasters Club that will meet  every Tuesday of the month at 2 p.m.  Starting Tuesday, January 19th.  Join us every week, once  a month or when you can.   Come and find out ...

More Info
Toastmasters

FREE

Gain confidence and find your voice!
Toastmasters will:

  • Improve your communication and public speaking skills
  • Grow you as a leader
  • Teach you to listen effectively
  • And more!

NEO is starting a Toastmasters Club that will meet every Tuesday of the month at 2 p.m.  Starting Tuesday, January 19th.  Join us every week, once  a month or when you can.   Come and find out more ...

More Info
Customer Service at the Library: Cultivating Loyal Library Customers

This webinar deals specifically with attitudes and actions for cultivating customer loyalty with both internal and external customers at the library, and offers a number of specific tools to help make the patron interaction a meaningful and memorable experience.
Presenter: Steve Wishnack

When you receive your confirmation of ...

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Day for Page Supervisors: Hiring on the Fly

If your page departments seems to have a revolving door on it and you spend more time hiring pages than seeing items actually get shelved, this workshop is for you. Come hear some great ideas for streamlining this never ending, challenging and rewarding job of Page Supervisor.

When you receive your confirmation of registration for this archive the ...

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Delivering Effective & Strategic Performance Appraisals

  • ​How can you use your performance appraisal and goal setting system to change and reinforce your organization’s corporate culture?
  • What are the most common errors made in performance appraisals, and how can they be overcome?

  • How can managers get employees to take more accountability in ...

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Don't Do This! Interview Mistakes to Avoid

​

  • ​Learn how important it is to hire carefully.
  • Understand that any search should begin with a profile of a the new employee.

  • Consider building a  multi-faceted approach to interviewing, from initial communication to actual questioning to showcasing your library.

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Electronic Records Management

Everyone creates records in the course of doing their jobs, and in today’s increasingly digital office environment those records are likely to be in electronic formats.  Managing electronic records can be challenging—there may be multiple copies in various locations, a lack of appropriate storage, or records may be in difficult formats such as ...

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Handling Angry Customers with Tact and Skill

The Handling Angry Customers with Tact and Skill webinar explores our dealings with other people by defining the source of their anger and difficult behavior, (hint: it's not usually the person, it's their behavior) and gives you a step by step approach to help you effectively diffuse and resolve these situations.

Presenter: Andrew ...

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Intellectual Freedom . . . The Good, The Bad, and the Ugly

This short interactive session will provide an overview of intellectual freedom, the many issues it presents for library staff, and how you can prepare for materials challenges.  Bring your questions and IF stories to share.

Learning Objectives:

  • Why is "equal access" a cornerstone of public library service...

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It's a Manager/Supervisor's Job to Motivate Staff

Great things happen when people are motivated.  However,  we often think that everyone comes to the job already motivated or they should be as motivated as others around them. Either rarely happens and therefore, it is the Manager/Supervisor’s job to motivate staff.  This session will look at ways of discovering what motivates your staff, ...

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Mastering Uncomfortable Conversations with Library Visitors

Your job is to enforce a rule, protect property, and create a safe place for people who come to work and play. If you knew what to say and do, and how to say and do it, you would be more likely to take effective action. Learn how the experts deal with the every day chaos of a library and what works, most of the time, with most people, in most situations.
<...

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That's Already Encumbered

I am sure you have heard the phrase, “that's already encumbered.”  What exactly does this mean?  Come to this webinar to find out what this means, how libraries are funded and much more.

Upon completion of this webinar you will have a better understanding of:

  • How libraries are funded – PLF and other ...

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The Impact of Words: Words to Use vs. Words to Lose

The words we use impact the quality of service delivered by library staff. Some words (words to use) satisfy customer needs and wants, connecting us to customers in meaningful ways. Others (words to lose) are negative, destructive, and disconnect us from customers. This webinar reveals the importance words have on our interactions with both internal and external...

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Career Day

Cost:                                     $165
Cost w/ Bronze Discount         $127.50
Cost w/ Silver Discount           $ 90
Cost w/ Gold Discount   ...

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Free and Legal Online Clip Art and Photos

Cost:                                     $50
Cost w/ Bronze Discount         $37.50
Cost w/ Silver Discount           $25
Cost w/ Gold Discount    ...

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Safer at Work--New Date

Geographic Member/Other Cost:    $170
Full/CE Member Cost:               $ 85


Safety in the library is everyone’s business. It doesn...

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Using Technology in the Library to Serve Those With Special Needs

Cost:                                     $50
Cost w/ Bronze Discount         $37.50
Cost w/ Silver Discount           $25
Cost w/ Gold Discount    ...

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Actively Listening in a Loud, Distracting World

Cost:                                     $50
Cost w/ Bronze Discount         $37.50
Cost w/ Silver Discount           $25
Cost w/ Gold Discount    ...

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A Day at the Beach

Cost:                                     $150
Cost w/ Bronze Discount         $112.50
Cost w/ Silver Discount           $ 75
Cost w/ Gold Discount   ...

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Training Chat

FREE to all

Now is your opportunity to chat with other library staff that conduct training for staff or patrons.  Bring your challenges and we will solve them together.  No need to leave the library just 45 minutes to talk to your colleagues.

Facilitator:  Melissa Lattanzi, CE Coordinator

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Must Read Fall Fiction for Young Adults

Cost:                                     $50
Cost w/ Bronze Discount         $37.50
Cost w/ Silver Discount           $25
Cost w/ Gold Discount    ...

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LISTENING: A SKILL YOU CAN DEVELOP

Cost:                                     $50
Cost w/ Bronze Discount         $37.50
Cost w/ Silver Discount           $25
Cost w/ Gold Discount    ...

More Info
Serving Older Youth With Special Needs

Cost:                                     $50
Cost w/ Bronze Discount         $37.50
Cost w/ Silver Discount           $25
Cost w/ Gold Discount    ...

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30 Things to Start Doing for Yourself

Geographic Member/Other Cost:    $50
Full/CE Member Cost:             $25

 

Inspired by a post written by Marc ...

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HR Networking Event

Geographic Member/Other Cost:    $15
Full/CE Member Cost:             $15


Join your peers for a lively discussion of the latest issues facing human resources.
Please email any agenda items you are interested in ...

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Fiscal Officer Networking Event

Geographic Member/Other Cost:    $12
Full/CE Member Cost:                  $12


Join your peers for a lively discussion of the latest issues facing fiscal officers.
Please email any agenda items you are interested in discussing to Debbie Blair.
 

More Info
The 20 Second Talk

Geographic Member/Other Cost:    $50
Full/CE Member Cost:             $25


The 20 Second Talk." We go 20 ...

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This class was a popular class and it is full.  Please email Melissa Lattanzi, lattanzm@neo-rls.org  to be put on a waiting list and an additional class may be added for the future.
Climbing the Library Ladder

Geographic Member/Other Cost:    $170
Full/CE Member Cost:                   $85

Be ready for the next opportunity!  Come to this workshop and hear from successful ladder climbers.  Learn the secrets to interviewing and networking.

 

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Legislative Fun Bus

Cost:  $35 for all!

RIDE IN COMFORT TO LEGISLATIVE DAY!

Save the hassle, the gas and the parking costs of driving to Columbus for OLC’s 2015 Legislative Day (April 28, 2015) by taking the NEO FUN BUS!  Sign up at NEOToday.org – no later than March 23 – to reserve seats for you, your staff and Board members. (NEO must have 35 riders by March 23, 2015, or the bus will have to be cancelled. If that happens, everyone who ...

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NEO's Annual Showcase

All Day Showcase Cost: $55
Afternoon Showcase & luncheon $15

 Mental Model Busting (9:00 a.m. – 12:00 p.m.)
"But we have always done it like that!" Sometimes we are stuck in a mental model.  It shapes our behavior and limits our perception of options.  Cheryl Gould's entertaining and engaging program will teach us how to bust these mental models!

Afternoon Showcase & Luncheon ...

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The Law of Boundaries in the Workplace

Geographic Member/Other Cost:    $50
Full/CE Member Cost:             $25


Increasing all over personal wellness, workplace cohesion, and patron ...

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Get Writing! Overcome Procrastination, Remove Roadblocks and Create a Map for Success

Geographic Member/Other Cost:         $50
Full/CE Member Cost:                ...

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It All Starts with Attitude and Knowing Yourself

Geographic Member/Other Cost:    $200
Full/CE Member Cost:                   $100

This is part of the New Supervisors’ Academy which is a blended continuing education event with face to face and online sessions. If you wish to attend the entire series or want more details on the series. Please ...

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Too Much Information! Managing Digital Overload

Geographic Member/Other Cost:    $50
Full/CE Member Cost:             $25


Do you suffer from information overload? Emails, webinars, listservs, blogs, enews, Twitter, LinkedIn, and Facebook...

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1st Ever League Luncheon!

Cost:  $12

PLEASE JOIN US!

NEO-RLS, your Regional Library System, has created

THE LEAGUE OF LIBRARY RETIREES!

You will meet twice a year for …

Lunch
Catching up on Library News
Hearing Opportunities for Volunteer Work
(Just in case you’re getting bored!)

 

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Tapping Into Your Employees’ Talents

Geographic Member/Other Cost:         $50
Full/CE Member Cost:                  $25

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How to Avoid Burnout: Taking Care of Yourself So that You Can Take Care of Others

Geographic Member/Other Cost:         $50
Full/CE Member Cost:                  $25

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Basic Excel Formulas

Geographic Member/Other Cost:    $50
Full/CE Member Cost:              ...

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Growing With Tech

Geographic Member/Other Cost:         $50
Full/CE Member Cost:                  $25

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Tech Toys for the Holidays

Geographic Member/Other Cost:    $50

Full/CE Member Cost:                  $25




It’s that time of year again!  It is the time that everyone searches to ...

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Tech Toys for the Holidays--P.M.

Geographic Member/Other Cost:    $50

Full/CE Member Cost:                  $25




It’s that time of year again!  It is the time that everyone searches to find the best toys for their loved one, friend, or even themselves.  Learn about what new technology products will be available to ...

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A Day In Be “Tween”

Geographic Member/Other Cost:         $100
Full/CE Member Cost:                 $  50


Ever wanted to do a library lock-in ...

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Fiscal Officer Networking Event

Geographic Member/Other Cost:    $10
Full/CE Member Cost:                ...

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E-Rate form 470

Cost:  FREE



There are going to be a lot of changes to eRate this year, the morning will be an overview and update on changes to eRate. We’ll then break for lunch on your own  and come back and go over the form 470 specifically.



This will not be a videoconference it will be a face to face event.

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Microsoft Publisher Basic

Geographic Member/Other Cost:         $50

Full/CE Member Cost:            ...

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Let’s Use Conflict to Our Advantage! Tackling Conflict Head On!!

Geographic Member/Other Cost:    $50
Full/CE Member Cost:             $25

They say that there are certain things in life that are inevitable - death, taxes, and….conflict. The thought of conflict and confrontation can cause our stomachs to knot and our hands to perspire, but it doesn’t have to...

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Using Microsoft Excel to Create Lists and Forms

Geographic Member/Other Cost:         $50

Full/CE Member Cost:              Â...

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Help Plan Comic Con 2015!--No Cost

NEO is excited about Comic Con 2015:  Summer Reading Workshop!  We are anxious to share with you our ideas and hear yours for the 2015 Summer Reading Workshop.  We would like to invite you to attend a planning meeting on Monday, October 27th at the NEO Office in Hudson from 10:00 a.m. – 12:00 p.m.  This meeting will be open to all no matter what age youth you serve! 

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The Truly Mobile: the Emergence of Wearable Tech

Geographic Member/Other Cost:    $50

Full/CE Member Cost:             $25




Wearable technology is exploding in popularity! From Google ...

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Working Well: Building Effective Relationships with Library and Union

Geographic Member/Other Cost:         $80
Full/CE Member Cost:                  $40

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3rd Annual NEO Staff Day: Open to Individuals

Geographic Member/Other Cost:    $170
Full/CE Member Cost:                  $  85


Join us for NEO's 3rd Annual Staff Day!

Keynote:  Richard Gallagher, Author, Customer Service Survival Kit

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Top 10 Tips for Making Microsoft Word Easier

Geographic Member/Other Cost:         $50

Full/CE Member Cost:                  $25




Learn how to make day to day tasks easier.  Melissa ...

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Presenting Prezi: A Powerful Presentation Tool

Geographic Member/Other Cost:    $50

Full/CE Member Cost:             $25




Have you ever wanted to have a stellar presentation...

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A Day for Branch Managers:
Leading from the Middle

Geographic Member/Other Cost:    $100

Full/CE Member Cost:                     $  50

Lunch included



Expectations for you abound and often conflict from all directions--and it can be tough waters ...

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6 Aspects of a Great L.E.A.D.E.R.

Geographic Member/Other Cost:    $50
Full/CE Member Cost:                  $25


As we explore what makes a great leader day in and day out, participants will learn and begin to apply:

  • what most employees want more than anything from a leader
  • how we can help our employees give their best effort
  • the ...
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Budgeting, Public Speaking and More

Geographic Member/ Other Cost:    $170

Full/CE Member Cost: $  85



This is part of the New Supervisors’ Academy which is a blended continuing education event with face to face and online sessions. If you wish to attend the entire series or want more details on the series. Please click

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Managing Change

Geographic Member/Other Cost:    $50

Full/CE Member Cost: $25



This is part of the New Supervisors’ Academy which is a blended continuing education event with face to face and online sessions. If you wish to attend the entire series or want more details on the series. ...

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Meetings That Matter

Geographic Member/Other Cost:    $50

Full/CE Member Cost:                   $25



This is part of the New Supervisorsâ...

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Human Resource Networking Event-August

Geographic Member/Other Cost:    $10

Full/CE Member Cost:                  $10

Join your peers for a lively discussion of the latest issues facing human resources and fiscal officers.

Please email any agenda items you are interested ...

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Day for Tech Services: Focused on Special Collections

Geographic Member/Other Cost:         $100

Full/CE Member Cost:         ...

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Thirty-Two Words We Use Incorrectly in Our Business/Personal Writing

Geographic Member/Other Cost:    $50

Full/CE Member Cost:                     $25



Did you ever send an email, letter, report or a proposal and find out that you inadvertently used a wrong word in your document...

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It’s Not About Me! Handling Those Complaining Customers

Geographic Member/Other Cost:    $50

Full/CE Member Cost:                     $25



Are you finding it difficult to “not†to take things personally from your complaining customers? ...

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Setting Performance Goals, Evaluations and Coaching

Geographic Member/Other Cost:    $170
Full/CE Member Cost:                  $  85

This is part of the New Supervisors’ Academy which is a blended continuing education event with face to face and online sessions. If you wish to attend the entire series or want more details on the series. Please click

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Summer Library Symposium

Geographic Member/Other Cost:  $75

Full/CE Member Cost: 
             $75




Our Featured author is Steve Sheinkin, the award-winning author of several exciting books on American history for ...

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Using Free Online Tools to Reach Your Customers

Geographic Member/Other Cost:    $50

Full/CE Member Cost:                  $25



In a sea of social media and with approximately three billion Internet users to date, it is no surprise that organizations are migrating ...

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Soft Skills for Strong Management: Cultivating Good Critical Thinking

Geographic Member/Other Cost:    $50

Full/CE Member Cost:                   $25



This is part of the New Supervisors’ Academy which is a ...

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Summer Emerging Technologies Symposium: Grow with Technology

Geographic Member/Other Cost: $160 (includes lunch)
Full/CE Member Cost: $85 (includes lunch)Using tech to develop both online and real world skills

 

Topics to include:


  • The new Power Tech Challenge as created by Colleen Kelly and Beth Hatch
  • Educational Tutoring and Job Tools presented by Brainfuse
  •  
  • Grow with ...
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Effective Workplace Communication for New Supervisors

Geographic Member/Other Cost:    $50

Full/CE Member Cost:                  $25



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HR Stuff that Every Supervisor Should Know

Geographic Member/Other Cost:    $50

Full/CE Member Cost:                   $25



This is part of the New Supervisors’ Academy which is a blended continuing education event with face to face and online sessions. If you wish to attend...

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Solo Librarianship

Geographic Member/Other Cost:    $50

Full/CE Member Cost:                     $25



Solo librarianship presents unique challenges and opportunities as well and it doesn’t have to a life sentence in isolation. We’ll discuss how to best tackle some of the issues that creep up and ways to maximize the potential of your ...

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Healthy Stress
NEO's FREE Grand Opening Workshop

Cost:  FREE



Join us for a FREE workshop, tour of the office, cake, prizes, and giveaways to celebrate NEO's new office.  Limited seating register early.



Stress is exacting a steady toll on human health and emotional well being.  Yet, stress is a normal response and can be good for you if managed properly.

This program will identify the major stress factors in your life and provide tips and ...

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Coaches’ Clinic: The Many Faces of Mentoring

Geographic Member/Other Cost:    $80

Full/CE Member Cost:                   $40



Presenter: 

Terri Pasadyn

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Connections Then and Now: From the Party-line to the Pebble Watch

Geographic Member/Other Cost:$50

Full/CE Member Cost:$25



Out of the vast collection of human behaviors, one of the most rapidly changing has been how we connect, especially due to an increase of technology tools and services. From the handshake to the handset, how we join together and interact has evolved immensely, from a face-to...

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Weeding: The Action

Geographic Member/Other Cost:    $50

Full/CE Member Cost:                   $25



Once you have created your plan for de-selection what next?  There are many ways to determine what goes and what stays and usage and age are only two of them.  How do you deal with the digital collection?  What about resource sharing?  ...

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2nd Annual Directors' Retreat: Personnel Management from the Top

$225 for all members (Full Dues paying and GEO) this includes meals, your lodging and registration!



Network, Grow, Learn... Join Your NE Ohio Colleagues at NEO’s 2nd Annual Directors’ Summer Retreat!

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Time Management: Yours and Theirs

Geographic Member/Other Cost:    $50

Full/CE Member Cost:                   $25



This is part of the New Supervisors’ Academy which is a blended continuing education event with face to face and online sessions. If you wish to ...

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Charismatic Customer Service:

Geographic Member/Other Cost:    $80

Full/CE Member Cost:                   $40

7 Secrets That Will Make You Magnetic and You will provide personalized customer

service for your patrons




Charisma . . . is that special something that makes organizations and people stand out. In this ...

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If It’s Broke, Fix It: Handling Leftover Challenges Effectively

Geographic Member/Other Cost:      $50

Full/CE Member Cost:                    $25

This is part of the New Supervisors’ Academy which is a blended continuing education event with face to face and online sessions. If you wish ...

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Be on the Edge: Using the Edge Initiative to Evaluate Technology Servi

Geographic Member/Other Cost:     $50

Full/CE Member Cost:                    $25

Implementing and enhancing public technologies in libraries is a challenging practice. Libraries want to ensure that their patrons and community are ...

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Annual Showcase and Luncheon Featuring Jamie LaRue: The Big Picture!

Geographic Member/Other Cost:$15

Full/CE Member Cost:$15



Visit with long-time colleagues, meet new people, and learn what’s new…and what’s coming …from NEO!

Awards…prizes…lunch!

NEO will present it’s second

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Telling the Library Story: Featuring Jamie LaRue

Geographic Member/Other Cost:  $50

Full/CE Member Cost: 
               $25



In 1990, Douglas County Libraries was the worst public library in the state. By 2006, by following a simple model of library development, it was ranked as number one in the ...

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Weeding: The Plan

Geographic Member/Other Cost:  $50

Full/CE Member Cost:                $25



“Weeding” in library circles is often a dirty word.  Why would we want to get rid of anything?  Or maybe you have experienced a backlash or resistance from the community, persistent patrons, your board, your staff, or even yourself.  How we approach ...

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Book Look Plus: Focusing on Readers’ Advisory and FaceToFaceNetworki

Geographic Member/Other Cost:  $80

Full/CE Member Cost:                $40



This Book Look Plus will focus on Readers’ Advisory for children’s staff and those that are called upon to help out in Children’s ...

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Best Storytime Books of 2013: Tips, Tricks, and Trends

Join two enthusiastic Children’s Librarians for a fast-paced & fun overview of fabulous and/or overlooked books for children, ages 2-9. We’ve got the best of the year 2013 in children’s publishing with a detailed and annotated bibliography.



Selected titles will be discussed in further detail illustrating great pairings, teasing out themes, and analyzing trends.


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Presenting Prezi: A Powerful Presentation Tool

Have you ever wanted to have a stellar presentation, but felt that your presentation slides fell flat? Or have you thought that your dull PowerPoints limited your dynamic speech? Enter Prezi. Prezi is a little known software tool that allows you to bring your presentation slides to life. No longer will you have to flip from flat slides to flat slides, but you can present with a tool that animates and literally zooms into ...

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A Day for Page Supervisors

A new entry in NEO’s popular "Day For..." series, this event will give Page Supervisors a chance to hear best practices and advice from colleagues and long-time page supervisors.



Learning Objectives:




  • Understand the critical role shelvers play in the library
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Chris Test Event

this is a sample calendar event

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Test Event

this is a sample calendar event

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Sample Event for NEO
testing new discounts