Event Registration - Western Association of Student Financial Aid Administrators
Unpleasant Conversations; Learn Strategies on How to Handle them Better
11/16/202110:00 AM - 11:30 AM
Event Description
Whether you’re working with a student, customer, or colleague, there are times when conversations may not be pleasant. Handling them involves more than simply being nice and maintaining a good attitude—it requires the use of strategies and best practices. This presentation shares proven, data-based techniques to help you manage difficult discussions.
All WASFAA Sessions are offered in Pacific Standard Time, please adjust your schedule accordingly.Session Presenters:
Tasha McDaniel, Attigo by Ascendium
Michiale Schneider, Attigo by Ascendium
WASFAA Session Facilitator:
AnnaKate Williams, University of Alaska, Fairbanks