The Communicator Volume 2.18 Issue August 2025 |
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| Dear Members and Friends of CASIA,
As September approaches, many of us are getting back into our regular schedules after a busy summer. It’s been a fantastic season for our association, filled with the best networking events in the industry, membership growth, and momentum. Coming together in force at our Lobster Bake in June, followed by our Golf Class is July, strengthened our association, and welcomed new members into the fold. In fact, we’re excited to share that CASIA is closing in on the 100-member milestone—a true testament to the strength of our industry here in Connecticut and the value of this association.
The energy and engagement we’ve seen this year are inspiring, and I’m confident we’ll carry that momentum through the rest of 2025. |
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And speaking of momentum, I couldn’t be more excited about what’s next: our brand new October Fest Expo on October 16th at The VUE in Hamden, CT. This is going to be a first-of-its-kind event for CASIA—a chance to spend time with fellow members, see the latest from vendors, enjoy October Fest-themed food and beer, and connect with our community in a fun, productive way. I encourage every one of you to join us and make this inaugural expo a huge success for our industry here in Connecticut.
As we wrap up summer and look ahead to the busy fall, I want to wish you and your families a safe and happy Labor Day weekend. Thank you for all you do to support CASIA and for being part of this strong, growing association family. I look forward to seeing you in October! Sincerely, Jim Carey CASIA President |
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Building a Path to Success: How to Develop Your Techs from Level 1 to Sr. Lead Tech!! |
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Are you struggling to retain great technicians—or worse, losing them to competitors after you’ve invested time and money into their training?
Join this webinar where we’ll walk you through how to structure a clear, strategic professional development pathway for your technicians—from entry-level all the way to Senior Lead Tech. What You’ll Learn: - How to define and implement a 3–5 year growth plan for Level 1, 2, and 3 Techs and KPIs that should be tracked at each level
- How to use CASIA's Alarm Academy courses to build knowledge and skill at each stage
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The power of assessment tests to track progress and promote readiness
- How to leverage CASIA’s Workforce Development Toolkit to standardize training, set clear expectations, and reward achievement
- Tips on tying training milestones to raises, promotions, and retention strategies Whether you're onboarding new hires or trying to grow your team from within, this webinar will give you the roadmap, tools, and support system to turn “just a tech” into a future leader in your company.
Who Should Attend?: Company Owners, Operations Managers, Training Coordinators, HR Managers
Bonus: Attendees will receive an exclusive Professional Development Pathway Template to customize and implement in your business immediately!
Registration is Complimentary for CASIA Members!
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Work Smarter, Not Harder with CASIA's Help! |
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As we head into the fall season, I’ve been talking with many of our CASIA members about a challenge that comes up again and again—how to get out of the day-to-day grind and start working on your business, not just in it.
It’s easy to get caught up in the whirlwind of service calls, installations, and customer needs, but the reality is this: if you want your business to grow, and give yourself some breathing room, you have to invest in your people. Building a strong, well-trained team not only takes work off your plate, but it also creates a clear pathway for growth inside your company. Even more it builds a repeatable process to help you scale as quickly as you need to!
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That’s why CASIA is committed to bringing you resources that make it easier to train and empower your team. CASIA's Alarm Academy online courses provide professional development in everything from technical courses to business skills like project management and sales. With the right tools and training, your team can step up, allowing you to delegate with confidence and focus on the bigger picture.
And we’re taking it a step further this September. Mark your calendars for Monday, September 16th at 1:00 pm when we host our next live webinar: “Building a Path to Success: How to Develop Your Techs from Level 1 to Sr. Lead Tech." Presented by Shane Klesh of United Alarm and myself, this session will walk you through practical strategies for building a technician development plan that keeps your team engaged, motivated, and on track for long-term success!
If you’re ready to stop running yourself ragged and start building a business that runs smoothly with the right people in the right roles, this webinar is for you. Life is too short to be chained to your business. Let’s focus on working smarter—not harder—and create a culture of growth that benefits you, your team, and your customers.
See you on September 16th! Shannon Few
CASIA Executive Director |
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CASIA extends our warmest congratulations to Mark Miller of Napco Security Technologies on being named the new President of NEACC. Mark has been a longtime supporter of the industry, bringing leadership, innovation, and passion to everything he does.
We are proud to see him take on this important role and know he will make a tremendous impact in strengthening collaboration and advancing the goals of NEACC. Congratulations, Mark!
Mark, we wish you all the best as you take the reigns and look forward to continuing to support you and NEACC moving forward! |
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CASIA's All-New Online Training powered by Alarm Academy has Launched More New Courses!!
The Freshest Industry Content, Affordable Courses, and
Career-Boosting Education for Security & Life Safety Professionals |
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New Event: CASIA October Fest October 16, 2025 |
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Please Note: Associate Members or any other Supplier Company Must be an Exhibitor or Sponsor to Attend! |
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Join Us for CASIA's October Fest Event!
Get ready for an exciting fall event right here in Hampden CT! CASIA invites you to our all-new October Fest on October 16th from 1-6pm at The Vue. Experience a day filled with: -
CASIA Expo: Discover the latest technology, solutions, and new products from industry leaders.
- October Fest Themed Food and Beer: Enjoy delicious seasonal treats and beverages.
Don't miss out on this opportunity to network, learn, and celebrate with us! No need to travel out of state—we're bringing the best to you. Mark your calendars and join us for an unforgettable day at CASIA's October Fest!
Registration is FREE for CASIA Regular Members and $50 for Dealers/Integrators who are not current members. |
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Vendor Spotlight - ASSA ABLOY |
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The ASSA ABLOY Group is the global leader in access solutions. Every day, we help billions of people experience a more open world.
ASSA ABLOY Opening Solutions leads the development within door openings and products for access solutions in homes, businesses, and institutions. Our offering includes doors, frames, door and window hardware, mechanical and smart locks, access control and service. Product Spotlight:
Here are product descriptions for both Control iD products: |
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iDFace Max
iDFace Max is a facial identification access device with a sleek design, supporting up to 100,000 users with liveness detection and mask recognition. It features a 7” touchscreen, SIP intercom, and IP65-rated durability, offering intuitive access control with PoE, USB, and TCP/IP connectivity for any high-traffic, hands-free environments. iDFace iDFace is a facial identification device with a 3.5” touchscreen, supporting up to 10,000 users. It features an integrated SIP intercom, TCP/IP, and USB connectivity. Compact and intuitive, it offers a simple way to add biometric access control to any opening, enhancing both security and user convenience. |
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Training Spotlight: Fundamentals for Electronic Systems Technicians |
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This Course is Perfect for Your New Hires!
This 8-hour course provides a comprehensive introduction for Electronic Systems Technicians, covering essential topics such as construction methods, electrical fundamentals, job site safety, and industry standards. It also explores structured wiring principles, including cabling, components, and outlets, along with installation procedures, testing, and troubleshooting techniques.
OBJECTIVES - Define residential systems
- Explain their benefits
- Identify key components
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Ensure job site safety
- Use project plans
- Design and document wiring
- Pre-wire and install safely
- Test and troubleshoot systems
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Research Roundup! The PSI Was Down 9% Compared to Last July |
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From Zonda:
"Zonda’s New Home Pending Sales Index (PSI) was created to help account for fluctuations in supply by combining both total sales volume with the average sales rate per month per community. The July PSI came in at 128.4, representing an 8.8% decline from the same month last year. The index is currently 26.3% below cycle highs. On a month-over-month basis, seasonally adjusted new home sales increased 1.4%.” |
Have You Logged into the CASIA Website Yet? |
Our website is full of Member Resources, Access to CASIA's Alarm Academy online training and so much more! If you didn't receive our welcome email inviting you to login to the site, please reach out to Shannon Few at shannon.few@casiact.org to ensure we have all of your current contact information so we can keep you informed! When you login and update your profile information, it will make your online experience with us super easy moving forward when you need to register for our events, training, and take advantage of member benefits! |
Special Thanks to Our Premier Partners!! |
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