Scroll down to read these articles in this Issue: The Foundation for Health Care Quality becomes listed as a Patient Safety Organization Save the date for the 22nd Annual NW Patient Safety Conference Multicare Healthcare System- Covington celebrates Ryan Boyd’s Speak-Up! Award -
Free AHRQ Webinar on Safety Culture: Psychological Safety
Cognitive Interviewing Workshop - April 30, 2025!
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❤️ SHARING THE LOVE FOR PATIENT SAFETY & QUALITY! ❤️
This Valentine’s Day, we’re celebrating something truly special—our deep commitment to patient safety and quality improvement! We’re thrilled to announce that the Foundation for Health Care Quality (FHCQ) has officially been listed as a Patient Safety Organization (PSO) by the Agency for Healthcare Research and Quality (AHRQ). This milestone is a testament to our dedication to fostering a culture of trust, transparency, and care in healthcare. But that’s not all—we’ve got plenty more to love in this issue, including our upcoming 22nd Annual NW Patient Safety Conference, a Cognitive Interviewing Workshop, and a free AHRQ webinar on psychological safety. Plus, we’re showing appreciation for a true healthcare hero with our latest Speak-Up! Award. Keep reading for ways to spread the love for patient safety!
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The Foundation for Health Care Quality becomes listed as a Patient Safety Organization |
Following approval granted by the Agency for Healthcare Research and Quality (AHRQ), the Foundation for Health Care Quality has become a listed a Patient Safety Organization (PSO) effective November 25, 2024.
Becoming listed as a PSO is an incredible advancement in our patient safety and quality initiatives, particularly our Communication and Resolution Program. With this designation, FHCQ joins a prestigious roster of over 100 active PSOs who are mission-driven in fostering a culture of safety, improving healthcare quality, and delivery of care. Now, healthcare organizations and providers in any state can participate with the FHCQ to openly discuss adverse events, root cause analyses, and action plans that will lead to better patient outcomes.
The federal Patient Safety and Quality Improvement Act of 2005 led to the creation of PSOs by allowing health care providers to share patient safety data in a protected environment and to work together to cultivate a healthcare system that prioritizes safety. Moving forward, conversations and activities across FHCQ programs are legally protected and non-discoverable. All data collected will be aggregated to produce feedback and identify opportunities to reduce patient harm.
With this designation, we are thrilled to support organizations nationwide with our Communication and Resolution Program (CRP) Certification. FHCQ provides free consulting to support organizations with CRP implementation and collect best practices. Learn more about our CRP work here: qualityhealth.org/crp.
If you would like to learn more about FHCQ, upcoming opportunities to collaborate on patient safety measures, or our CRP work, read some FAQs below or send questions to Steve, Executive Director of the Washington Patient Safety Coalition at slevy@qualityhealth.org or Felicidad, Communication and Resolution Program Manager at fsmith@qualityhealth.org.
LINK: PSO Announcement |
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| Save the date for the 22nd Annual NW Patient Safety Conference |
Save the Date for the virtual 22nd Annual NW Patient Safety Conference on October 16 & 17, 2025
The 2025 conference continues our regional collaboration between Washington, Oregon, and British Columbia. It will be virtual to promote accessibility and feature incredible speakers. The program will be two half days from 8 am-1pm. Yes, CEs will be offered, and the registration fee will be affordable like last year.
Didn’t get to attend this year's conference? No worries, we’ve got you covered! To view the presentations and apply for CE credits, please contact Amelina Kassa at akassa@qualityhealth.org. Amelina will get you registered.
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Multicare Healthcare System - Covington celebrates Ryan Boyd’s Speak-Up! Award |
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Last Fall we announced the winners of the Spring 2024 WPSC Speak UP! Awards, Ryan Boyd, MRI Technician at Multicare Healthcare System - Covington and Bethelhem Semere, RN at Kindred Hospital. Unfortunately, Ryan’s celebration was delayed until January 14th. Ryan’s insistence on stopping an imaging procedure prevented a patient from incurring permanent harm. At the award presentation were staff and leadership from his department, and the System VP and AVP for the Radiology and Imaging services.
The Speak-UP! award is a statewide recognition program that acknowledges the efforts of individuals and teams at Washington healthcare organizations who demonstrate a commitment to keeping patients and staff safe by speaking up and voicing their concerns to promote health care safety. More information on the WPSC Speak-Up! Award may be found on the WPSC website.
The finalists for the Fall 2024 Award will be announced this month. We encourage healthcare staff to nominate colleagues, or even themselves. The next round of nominations is due May 31st, 2025. |
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| Free AHRQ Webinar on Safety Culture: Psychological Safety |
This webinar will be the first of a three-part series on Safety Culture in Healthcare. Existing challenges like workforce burnout, communication breakdowns, and trust gaps make the conversations about creating, maintaining, measuring, and responding to a strong safety culture in healthcare critically important.
JOIN US on February 18, 12:00–1:00 PM ET, for a webinar featuring Dr. Tracy Gosselin, PhD, RN, FAAN, Senior Vice President, Chief Nurse Executive, and Chair of Nursing at Memorial Sloan Kettering Cancer Center, and Dr. Thomas Gallagher, MD, MACP, Professor and Associate Chair for Patient Care Quality, Safety, and Value at the University of Washington. Dr. Gosselin will share how her leadership rounding with staff has become a powerful intervention for fostering trust, building relationships, and promoting actionable feedback loops, while Dr. Gallagher will discuss the role of communication and resolution programs (CRPs), like CANDOR, in improving safety culture. He will highlight how leaders can create psychologically safe environments that ensure CRP success and strengthen team trust. Don’t miss this opportunity to gain strategies for transforming organizational culture and addressing critical workforce challenges.
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Cognitive Interviewing Workshop - April 30, 2025! |
Last March, 40 healthcare professionals, from throughout the PNW participated in a workshop to provide formal training on cognitive interviewing techniques for adverse event investigations. Given the waiting list and very positive reviews, the WPSC and BETA Healthcare Group will do another in-person workshop on April 30, 2025, at The Conference Center at SEATAC airport.
What is Cognitive Interviewing: Cognitive Interviewing is a novel and systematic approach to adverse event investigations that improves the recall of accurate and reliable information from an interviewee. It can greatly enhance adverse event investigations. Click here to learn more about the technique and workshop.
Who should attend: Patient Safety, Risk Management, Patient Experience professionals, those who participate in root cause analysis and leaders who conduct adverse event investigative interviews.
Why attend: This in-person workshop will deliver a highly interactive, simulation-based workshop introducing basic cognitive interviewing techniques and evidence-based recommended practices for getting the most out of your investigative interviews. Attendees will learn and practice cognitive interviewing skills that can be implemented to improve the recall of accurate and reliable information from an interviewee and enhance understanding of their choices, actions, and experiences. Robust adverse event investigations are essential to comprehensively understand the contributing factors and potential prevention strategies associated with these events.
- When: April 30, 2025, 10 a.m. – 2:30 p.m.
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Where: This is an in-person workshop and will not be recorded.
- The Conference Center at SEATAC airport, 17801 International Blvd, Rm 6012M, Seattle, WA 98158.
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Lunch, coffee, and parking provided.
- Continuing Education Credit: CPHRM and CPPS will be offered
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Fee: $295 per attendee.
- Workshop limit: 40 attendees.
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Faculty: Jonathan D. Stewart, J.D., M.Sc., M.S., RN, NPD-BC, CPPS, CPHRM. Senior Director, Risk Management and Patient Safety, BETA Healthcare Group.
For additional information or registration assistance contact Steve Levy at slevy@qualityhealth.org. (206) 204-7383. |
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