Northeast Ohio Regional Library System
It's Not About Me! Handling Those Complaining Customers
Date/Time
8/7/2014
2:00 p.m. - 3:00 p.m.
2:00 p.m. - 3:00 p.m.
Event Description
Geographic Member/Other Cost: $50
Full/CE Member Cost: $25
It’s Not About Me! Handling Those Complaining Customers Without Taking it Personally
Are you finding it difficult to “not” to take things personally from your complaining customers? You’re not alone! But how do you emotionally detach yourself from customers who want you to think its personal and that YOU are the problem?
This webinar is packed full of powerful tools and techniques you can begin to use immediately with your unhappy internal and external customers.
Presenter: Andrew Sanderbeck
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.
Full/CE Member Cost: $25
It’s Not About Me! Handling Those Complaining Customers Without Taking it Personally
Are you finding it difficult to “not” to take things personally from your complaining customers? You’re not alone! But how do you emotionally detach yourself from customers who want you to think its personal and that YOU are the problem?
This webinar is packed full of powerful tools and techniques you can begin to use immediately with your unhappy internal and external customers.
Presenter: Andrew Sanderbeck
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.
Location
Online
Via Adobe Connect
Via Adobe Connect
Contact Person
Melissa Lattanzi
(phone: 330-655-0531)
(phone: 330-655-0531)
Details
Participants will learn and begin to master:
- 3 powerful techniques for not taking things personally
- Six steps to dealing with customer complaints more collaboratively and in turn more effectively
- Addressing your need to take things personally
This workshop is presented by the Peoples Connect Institute. Please be advised that NEO staff members will not be facilitating this session.
Tell a Friend
Event Documents/Images
Angry Customer
Webinar