Western Association of Student Financial Aid Administrators - Event Information
Unpleasant Conversations; Learn Strategies on How to Handle them Better
Whether you’re working with a student, customer, or colleague, there are times when conversations may not be pleasant. Handling them involves more than simply being nice and maintaining a good attitude—it requires the use of strategies and best practices. This presentation shares proven, data-based techniques to help you manage difficult discussions.
AnnaKate Williams, University of Alaska, Fairbanks
Tasha McDaniel, Attigo by Ascendium
Michiale Schneider, Attigo by Ascendium
10:00 AM - 11:30 AM Pacific
Virtual Session: Zoom details will be shared upon registration confirmation.
Click on the icon next to the date(s) to add to your calendar: 11/16/2021