Boston Facilitators Roundtable - Event Information
RELATIONAL COORDINATION: TRANSFORMING RELATIONSHIPS FOR HIGH PERFORMANCE
Organizations are facing pressure across industries to achieve better outcomes more efficiently, but is this even possible? In this workshop, Dr. Jody Hoffer Gittell will present the model of “Relational Coordination”, which is a framework for communicating and relating for the purpose of task integration.
9:30 AM - 12:00 PM Eastern
Harvard Pilgrim Health Care 93 Worcester Street Conference room 1009/1010 Wellesley, MA 02482 UNITED STATES
Organizations are facing pressure across industries to achieve better outcomes more efficiently, but is this even possible? In this workshop, Dr. Jody Hoffer Gittell will present the model of “Relational Coordination”, which is a framework for communicating and relating for the purpose of task integration. Dr. Gittell will discuss how relationships shape the coordination and communication that are necessary to carry out people’s jobs, and how this impacts efficiency and financial outcomes, quality and safety outcomes, client engagement, worker engagement, as well as learning and innovation. She'll describe how this work is being done in healthcare, community health and wellness, the education sector, the construction sector, and beyond.
Learn the model of relational coordination and how it drives performance
Understand how to assess and strengthen RC in the organizations you work with, using the RC Survey and the Relational Model of Organizational Change.
Presenter: Jody Hoffer Gittell, Ph.D., is a professor of management at Brandeis University's Heller School for Social Policy and Management. She founded the Relational Coordination Research Collaborative, bringing scholars and practitioners together to help organizations build relational coordination for high performance. She co-founded a university spinoff called Relational Coordination Analytics Inc. offering measurement and intervention support to organizations seeking to improve their performance and serves as its Chief Scientific Officer. Dr. Gittell has developed a theory of relational coordination, proposing that highly interdependent work is most effectively coordinated by frontline workers with each other, their customers and their leaders, through relationships of shared goals, shared knowledge and mutual respect, supported by frequent, timely, accurate, problem-solving communication.