In our roles as supervisors and leaders, the importance of self-care is often acknowledged but frequently overlooked. Our attention is dedicated to managing our organizations, supporting our employees, and achieving our objectives. Neglecting personal well-being can detrimentally impact our teams, whereas embracing a regimen of healthy self-care can significantly enhance our effectiveness and that of our employees. Recognizing the importance of self-care is a key ...
More InfoWhether you’re a newly minted library staffer responsible for the budget for Summer Reading, a Director concerned with making the most of your budget, or have budgeting responsibilities somewhere in between, budgeting can be intimidating. Join Wendy Bartlett, Collection Development & Acquisitions Manager for Cuyahoga County Public Library, and learn basic budgeting do’s and don’ts, how to be ready for unexpected decreases in funding, how to cope if ...
More InfoMental Health First Aid is a training course designed to give members of the public key skills to help someone who is developing a mental health problem or experiencing a mental health crisis. Just as CPR training helps a layperson without medical training assist an individual following a heart attack, Mental Health First Aid training helps a layperson assist someone experiencing a mental health crisis. This course will run 9:00 am - 3:30 pm. There...
More InfoHere is an opportunity to share your challenges and successes with your peers. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 1 hour before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
Morning Session: Managing Behavioral Health Issues under the ...
Here is an opportunity to share your challenges and successes with your peers. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 1 hour before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
Morning Session: Managing Behavioral Health ...
Difficult interactions often leave us rattled and we either want to bury the memory deep inside or chronically complain about them. Neither is helpful nor effective. We can care for ourselves and others individually and as a group. Discover some best practices (as well as some things to avoid doing) after difficult interactions.
Learning Objectives:
You’re a manager or supervisor with an employee who is missing the mark. It’s your job to help them improve – but how do you approach that tough conversation? This webinar is designed to help you take the fear out of challenging interactions like performance improvement, discipline, and even termination. By preparing now, you can spend that challenging conversation focused on supporting your employee.
Learning Objectives:
This webinar is part of the 2024 New Supervisors Academy.
Time management is one of the most important skills that any manager/supervisor should have. Understanding, implementing, and following effective time management practices will help you accomplish more.
Learning objectives:
Take this opportunity to share your successes and challenges via a roundtable discussion. You will receive a link in your confirmation email a reminder 2 hours before the meeting. We hope you will join us Please send topics you would like discussed to Jeff Laser.
Youth Mental Health First Aid teaches you how to identify, understand and respond to signs of mental illness and substance use disorders in youth. This 6-hour training gives adults who work with youth the skills they need to reach out and provide initial support to children and adolescents (ages 6-18) who may be developing a mental health or substance use problem and help connect them to the appropriate care.
This course will run 9:00 am - 3:00 pm....
Many libraries react to negative behavior by suspending or restricting services for youth. Leaders at Columbus Metropolitan Library collaborated on restorative practice tools to change that approach. Restorative practices can help strengthen relationships within communities by offering equitable and collaborative responses to behavior. This panel will discuss local successes and challenges with restorative practices and the path forward to weave these ideas into the ...
More InfoBurnout is increasingly a conversation topic among library workers. Feeling burnout and/or experiencing fatigue can seriously impact the quality of life-work balance and work performance. While burnout is not considered a medical condition but “an occupational phenomenon,” it is felt by library workers as it brings acute stress that is challenging to manage.
In this masterclass, we will start with definitions of burnout and fatigue ...
Recorded 3/27/24
Burnout is increasingly a conversation topic among library workers. Feeling burnout and/or experiencing fatigue can seriously impact the quality of life-work balance and work performance. While burnout is not considered a medical condition but “an occupational phenomenon,” it is felt by library ...
This is a skill-building session designed to give supervisors and managers the knowledge necessary to recognize and deal with substance abuse at work. The training will cover workplace guidelines. The training will cover reasonable suspicion guidelines, identifying a problem, and initiating reasonable suspicion testing.
Learning Objectives:
Catch up with your peers in this networking opportunity about construction and facilities. Send topics you would like to discuss to Melissa Lattanzi.
Join your Ohio library colleagues for a roundtable discussion about staff wellness initiatives. Share your challenges and successes related to employee assistance programs, wellness committees, staff recognition programs, and more. Yvette Wasko, Human Resources Manager at Warren-Trumbull County Public Library, will discuss the benefits of tying a wellness program into your health insurance benefits as a win/win for employees and the library. Jacey Duffer, Human Resources ...
More InfoHere is an opportunity to share your challenges and successes with your peers. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 1 hour before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
Simplistic ways to use EXCEL to create forms, collect data and use it for employee accountability will be addressed including rearranging tables to show various trends. This webinar will show you how to track dates and times of various tasks to aid in quantifying performance using tools created to assess employees’ work. Some possible concerns to track are attendance, pulling materials for online holds, putting books in order, errands, reference questions...
More InfoNo one wants to deal with difficult patrons, yet you will inevitably encounter one or two unreasonable people. In Calm Challenging Patrons, you'll convert negative interactions into positive outcomes by implementing the six-step model. This practical system is the same one that Mj developed to manage demanding corporate clients, giving her the nickname of The Clean-Up Crew because she could calm angry customers.
The A.L.E. technique unlocks the "why" behind ...
Recorded on 1/24/24
No one wants to deal with difficult patrons, yet you will inevitably encounter one or two unreasonable people. In Calm Challenging Patrons, you'll convert negative interactions into positive outcomes by implementing the six-step model. This practical system is the same one that Mj developed to manage demanding ...
Keeping abreast of changes in employment laws is an on-going challenge for employers generally and for HR Professionals in particular. In this webinar, we will examine recent developments in the law that impact the ability of public libraries to manage the workforce in a challenging environment.
Learning Objectives: Attendees will come away with a stronger understanding of recent changes and developments in the law, including:
More InfoRecorded 1/9/24
Keeping abreast of changes in employment laws is an on-going challenge for employers generally and for HR Professionals in particular. In this webinar, we will examine recent developments in the law that impact the ability of public libraries to manage the workforce in a challenging environment.
...
More InfoWe have all been known to tell stories about our experiences working in the public library. Many of those include stories about patrons, sometimes positive ones, but far too often it’s the negative ones that get us the attention we are looking for when telling a story. While many believe venting helps reduce stress after a difficult interaction with a patron, the research shows the opposite is true.
In this session we will explore types of patron bashing...
Recorded 12/13/23
We have all been known to tell stories about our experiences working in the public library. Many of those include stories about patrons, sometimes positive ones, but far too often it’s the negative ones that get us the attention we are looking for when telling a story. While many believe venting helps reduce ...
What do you need to know? Children’s Supervisors juggle onboarding and supporting staff, scheduling staff, programming, and outreach…and a lot more. Learn the basics you need to run a successful children’s department.
Learning Objectives:
Youth Mental Health First Aid teaches you how to identify, understand and respond to signs of mental illness and substance use disorders in youth. This 6-hour training gives adults who work with youth the skills they need to reach out and provide initial support to children and adolescents (ages 6-18) who may be developing a mental health or substance use problem and help connect them to the appropriate care.
This course will run 9:00 am - 3:00 pm....
This social-emotional learning webinar will address your frustration with trying to contain and redirect the boundless energy of young people in the library. You will build a deeper understanding of why youths act the way that they do, and hands-on tools to encourage their best choices. Additionally, you will discover existing programs that actively and effectively build social-emotional intelligence, and inspiration to develop your own.
Recorded 11/2/2023
This social-emotional learning webinar will address your frustration with trying to contain and redirect the boundless energy of young people in the library. You will build a deeper understanding of why youths act the way that they do, and hands-on tools to encourage their best choices. ...
An active shooter is an individual actively engaged in killing or attempting to kill people in a populated area, and recent active shooter incidents have underscored the need for a coordinated response by law enforcement and others to save lives. The FBI is committed to working with its partners to protect schools, workplaces, houses of worship, transportation centers, other public gathering sites, and communities.
The FBI provides operational, ...
More InfoIn-person Day for Public Service
Morning: How To Pivot, Thrive, and Bounce-Up™ During Change
Change barreled headfirst into every organization in 2020 and hasn't stopped yet. You've managed disruptions, understaffed days, and unsettling economic events that impact your patrons. No one can escape transitional times. Don't dread it. Instead, take every "change" that comes your way and "Flip-It" into positive communication and action.<...
Customer service is one of the most frequently requested training topics as it impacts dramatically on a library's ability to serve its community. This is true in a public library, academic library, special or school library and across all levels of staff. In fact, no one in a library is exempt from providing excellent customer service. To that end, NEO-RLS has constructed an Academy which we hope will inspire you to enhance your customer service skills whether you ...
More InfoIn-person Day for Public Service
Morning: How To Pivot, Thrive, and Bounce-Up™ During Change
Change barreled headfirst into every organization in 2020 and hasn't stopped yet. You've managed disruptions, understaffed days, and unsettling economic events that impact your patrons. No one can escape transitional times. Don't dread it. Instead, take every "change" that comes your way and "Flip-It" into positive communication and action.<...
Whether you’re a newly minted library staffer responsible for the budget for Summer Reading, a Director concerned with making the most of your budget, or have budgeting responsibilities somewhere in-between, budgeting can be intimidating. Join Wendy Bartlett, Collection Development & Acquisitions Manager for Cuyahoga County Public Library, and learn basic budgeting do’s and don’ts, how to be ready for unexpected decreases in funding, how to cope if ...
More InfoRecorded 10/11/23
Whether you’re a newly minted library staffer responsible for the budget for Summer Reading, a Director concerned with making the most of your budget, or have budgeting responsibilities somewhere in-between, budgeting can be intimidating. Join Wendy Bartlett, Collection Development & Acquisitions ...
Various people, institutions and organizations help shape the way we view the world, sometimes in inaccurate ways. Participants will learn to identify implicit and explicit biases and explore strategies for challenging them in ourselves and others.
Learning Objectives:
Various people, institutions and organizations help shape the way we view the world, sometimes in inaccurate ways. Participants will learn to identify implicit and explicit biases and explore strategies for challenging them in ourselves and others.
Learning Objectives:
Catch up with your peers in this networking opportunity about construction and facilities. Send topics you would like to discuss to Melissa Lattanzi.
Featured Presentation: Long-Term Facilities Planning: Prioritizing for the Future: The careful analysis of current facility assets is crucial to ensure that replacement is planned before obsolescence, unreliability or failure. Join a discussion on ...
Here is an opportunity to share your challenges and successes with your peers. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 1 hour before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
Here is an opportunity to share your challenges and successes with your peers. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 1 hour before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
While libraries can vary in size, scope, and communities served, all libraries adhere to a set of overarching principles that include a commitment to equitable access, intellectual freedom, patron privacy and confidentiality, and the free expression of ideas. This session will provide an overview of these guiding principles and include examples of how they present in today's libraries.
Learning Objectives:
Recorded 9/13/23
While libraries can vary in size, scope, and communities served, all libraries adhere to a set of overarching principles that include a commitment to equitable access, intellectual freedom, patron privacy and confidentiality, and the free expression of ideas. This session will provide an overview of these ...
Customer service is one of the most frequently requested training topics as it impacts dramatically on a library's ability to serve its community. This is true in a public library, academic library, special or school library and across all levels of staff. In fact, no one in a library is exempt from providing excellent customer service. To that end, NEO-RLS has constructed an Academy which we hope will inspire you to enhance your customer service skills whether you ...
More InfoMental Health First Aid is a training course designed to give members of the public key skills to help someone who is developing a mental health problem or experiencing a mental health crisis. Just as CPR training helps a layperson without medical training assist an individual following a heart attack, Mental Health First Aid training helps a layperson assist someone experiencing a mental health crisis. This course will run 9:00 am - 3:30 pm. There...
More InfoYou may be surprised to find out that, aside from our regular customers, we also have internal customers...our coworkers! You may be even more surprised to hear that these internal customers are even more important than our regular customers. Being a great coworker (or, providing amazing internal customer service) may seem simple enough but the fact is that it can be a tricky and complex thing to learn. In this workshop you will learn why ...
More InfoRecorded 8/9/23
You may be surprised to find out that, aside from our regular customers, we also have internal customers...our coworkers! You may be even more surprised to hear that these internal customers are even more important than our regular customers. Being a great coworker (or, providing amazing ...
In an era where public libraries are evolving into vibrant community centers, the need for comprehensive and inclusive support services has become increasingly apparent. This webinar is designed to explore the integration of social work professionals into library settings to enhance the overall well-being of library patrons and strengthen community connections. You will hear from both administration and the social workers on staff.
Learning Objectives...
More InfoRecorded 8/2/23
In an era where public libraries are evolving into vibrant community centers, the need for comprehensive and inclusive support services has become increasingly apparent. This webinar is designed to explore the integration of social work professionals into library settings to enhance the overall well-being of library ...
Join us for an informative webinar as we dig into the world of online accessibility and inclusion. Learn about key concepts of digital accessibility and address important questions.
Don't miss this opportunity to gain valuable insight and practical strategies to create inclusive and accessible library websites. Let's bridge the gap and empower everyone to access the digital world seamlessly.
Learning Objectives:
Recorded 7/26/23
Join us for an informative webinar as we dig into the world of online accessibility and inclusion. Learn about key concepts of digital accessibility and address important questions.
Don't miss this opportunity to gain valuable insight and practical strategies to create inclusive and accessible library websites. ...
The five generations currently represented in the workforce have their own world view and attitude toward work and life. Oftentimes, each generation's unique approach and/or generational stereotypes create friction among individuals and teams. This fun, interactive workshop will explore how unique views of each generation may impact an individual's approach to work, discuss the harmful effects of generational stereotypes, and identify leadership strategies to leverage the ...
More InfoRecorded 7/19/23
The five generations currently represented in the workforce have their own world view and attitude toward work and life. Oftentimes, each generation's unique approach and/or generational stereotypes create friction among individuals and teams. This fun, interactive workshop will explore how unique views of each ...
Accessibility is having a moment. More than ever, libraries are embracing the reality that if you have users, you have users with disabilities. Making our services, resources, and spaces accessible is everyone’s responsibility, and we all have unique skills to contribute to solving our library’s accessibility challenges. We’ll share what we’ve been doing at NC State University Libraries, from ebooks assessments to sensory friendly maps to squashing ...
More InfoRecorded 7/13/23
Accessibility is having a moment. More than ever, libraries are embracing the reality that if you have users, you have users with disabilities. Making our services, resources, and spaces accessible is everyone’s responsibility, and we all have unique skills to contribute to solving our library’s...
This webinar is also part of the 2022 New Supervisors' Academy.
Time management is one of the most important skills that any manager/supervisor should have. Understanding, implementing and following effective time management practices will help you accomplish more.
Learning objectives:
Recorded 7/12/23
This webinar is also part of the 2022 New Supervisors' Academy.
Time management is one of the most important skills that any manager/supervisor should have. Understanding, implementing and following effective time management practices will help you accomplish more.
Complaints about library collections are increasing, and library staff need to be prepared to encounter users who are upset about library materials. A clear understanding of the foundations of intellectual freedom and how to engage with users who have complaints can keep these situations from becoming a major problem. This session will look at why diverse collections are important, preparing for materials challenges before they happen, addressing both informal and formal ...
More InfoRecorded 7/11/23
Complaints about library collections are increasing, and library staff need to be prepared to encounter users who are upset about library materials. A clear understanding of the foundations of intellectual freedom and how to engage with users who have complaints can keep these situations from becoming a ...
Learning Objectives:
Presenter:
Learning Objectives:
<...
More InfoPassive-aggressive behavior can be maddening. It catches us off guard, causes confusion, resentment, and low morale. What causes it and how can you help prevent it? This webinar will bring together research from multiple fields on how to handle passive-aggressive behavior, with particular tips for librarians. It will also explore the causes of passive-aggressive behavior, the benefits of anger, gender biases around anger, and more.
Learning Objectives...
Recorded 6/13/23
Passive-aggressive behavior can be maddening. It catches us off guard, causes confusion, resentment, and low morale. What causes it and how can you help prevent it? This webinar will bring together research from multiple fields on how to handle passive-aggressive behavior, with particular tips for ...
Join us for the Security and Safety Networking Meeting. Here is an opportunity to connect with security staff from other libraries around the region; to share ideas, experiences, etc.. We hope you will join us. Please send agenda items/questions to Melissa Lattanzi.
Here is an opportunity to share your challenges and successes with your peers. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 1 hour before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
Here is an opportunity to share your challenges and successes with your peers. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 1 hour before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
Catch up with your peers in this networking opportunity about construction and facilities. Send topics you would like to discuss to Melissa Lattanzi.
More InfoEvery employee brings a different point of view to the library workplace, and managers cannot learn everything about staff members’ unique knowledge and training. Specifically, supervising employees in IT, building and grounds, and PR or marketing can be a challenge. Librarians and library workers also bring specialty knowledge of genealogy, archives, fluency in other languages, and more. In this webinar, we will discuss how to measure, evaluate, and provide ...
More InfoRecorded 5/11/23
Every employee brings a different point of view to the library workplace, and managers cannot learn everything about staff members’ unique knowledge and training. Specifically, supervising employees in IT, building and grounds, and PR or marketing can be a challenge. Librarians and library ...
Customer service is one of the most frequently requested training topics as it impacts dramatically on a library's ability to serve its community. This is true in a public library, academic library, special or school library and across all levels of staff. In fact, no one in a library is exempt from providing excellent customer service. To that end, NEO-RLS has constructed an Academy which we hope will inspire you to enhance your customer service skills whether you ...
More InfoCustomer service is one of the most frequently requested training topics as it impacts dramatically on a library's ability to serve its community. This is true in a public library, academic library, special or school library and across all levels of staff. In fact, no one in a library is exempt from providing excellent customer service. To that end, NEO-RLS has constructed an Academy which we hope will inspire you to enhance your customer service skills whether you ...
More InfoMorning: How To Pivot, Thrive, and Bounce-Up™ During Change
Change barreled headfirst into every organization in 2020 and hasn't stopped yet. You've managed disruptions, understaffed days, and unsettling economic events that impact your patrons. No one can escape transitional times. Don't dread it. Instead, take every "change" that comes your way and "Flip-It" into positive communication and action.
This highly interactive program ...
We will start the morning with Jessica Dooley, Technology Project Manager at OPLIN, presenting on Building an Effective Backup Strategy.
Creating an effective backup strategy is critical to protecting your organization from errors, disasters, and attacks. But how can you verify you've covered all the bases? Ensuring your backup solution includes the prerequisites for successful recovery starts with strategy. Determine how to create a ...
We will start the morning with Jessica Dooley, Technology Project Manager at OPLIN, presenting on Building an Effective Backup Strategy.
Creating an effective backup strategy is critical to protecting your organization from errors, disasters, and attacks. But how can you verify you've covered all the bases? Ensuring your backup solution includes the prerequisites for successful recovery starts with strategy. Determine how to create a ...
ALICE (Alert, Lockdown, Inform, Counter, Evacuate) Training instructor-led classes provide preparation and a plan for individuals and organizations on how to more proactively handle the threat of an aggressive intruder or active shooter event. Whether it is an attack by an individual person or by an international group of professionals intent on conveying a political message through violence, ALICE Training option-based tactics have become the accepted response, ...
More InfoRest and relaxation are important, but preparing for inevitable emotional triggers is empowering. Learn practical ways to turn habitual reactivity into ways to respond more effectively and with less regret.
Learning Objectives:
Designed for non-managerial staff who occasionally serve as an In Charge person, this webinar will incorporate many real life scenarios for discussion with attendees. Cleveland Heights - University Heights Public Library Deputy Director Kim DeNero-Ackroyd will facilitate and share best strategies in handling situations with facilities, security, the media and customers.
Learning Objectives:
Recorded 3/28/2023
Designed for non-managerial staff who occasionally serve as an In Charge person, this webinar will incorporate many real life scenarios for discussion with attendees. Cleveland Heights - University Heights Public Library Deputy Director Kim DeNero-Ackroyd will facilitate and share best strategies...
This is part of the 2023 New Supervisors' Academy
As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later. How do you go about addressing something that might have been brewing for a long time without Rocking the Boat? Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.
Presenter...
Recorded 3/16/2023
This is part of the 2023 New Supervisors' Academy
As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later. How do you go about addressing something that might have been brewing for a long time without Rocking the ...
Many times we are caught off-guard by inappropriate comments and aren’t prepared to respond in the moment. In this session, we provide simple responses for common scenarios, that prepare you to curtail the behavior and make it clear that what is happening is not ok.
Learning Objectives:
Recorded 3/1/2023
Many times we are caught off-guard by inappropriate comments and aren’t prepared to respond in the moment. In this session, we provide simple responses for common scenarios, that prepare you to curtail the behavior and make it clear that what is happening is not ok.
...
It doesn’t necessary take a crystal ball to see what’s coming down the pike for employers, including public libraries. This webinar will examine impending changes in the law and in the world of work. It will give attendees the opportunity to discuss how to cope with the challenges of the post-COVID world.
Learning Objectives: Drawing upon the collective experience and wisdom of our presenters and ...
Recorded 2/7/2023
It doesn’t necessary take a crystal ball to see what’s coming down the pike for employers, including public libraries. This webinar will examine impending changes in the law and in the world of work. It will give attendees the opportunity to discuss how to cope with the ...
Here is an opportunity to share your challenges and successes with your peers. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 1 hour before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
Instead of trying to add one more self-care challenge to your list, why not use mindfulness to help you address what's already on your list: healthier eating, moving your body a little more, and getting more rest?
Learning Objectives:
Recorded 2/1/2023
Instead of trying to add one more self-care challenge to your list, why not use mindfulness to help you address what's already on your list: healthier eating, moving your body a little more, and getting more rest?
Learning Objectives:
Are you promoting your library the best you can, both inside and outside the library walls? Learn ways that you can better represent your library in your community.
Learning Objectives:
Presenter:
More InfoThis webinar is also part of the 2022-2023 Leadership Academy.
You know you should. You wish you could. But delegation has never been your strong suit. Take heart! This is definitely an area you can improve in – it just takes knowing yourself, knowing your employees, and knowing how to put that knowledge to work for you!
In this session, you’ll learn specific tips to help you delegate more effectively – not just more – and you...
More InfoRecorded 1/18/2023
You know you should. You wish you could. But delegation has never been your strong suit. Take heart! This is definitely an area you can improve in – it just takes knowing yourself, knowing your employees, and knowing how to put that knowledge to work for you!
In this session, you’ll learn specific ...
More InfoKeeping abreast of changes in employment laws is an on-going challenge for employers generally and for HR Professionals in particular. In this webinar, we will examine recent developments in the law that significantly impact the ability of public libraries to manage the workforce in a challenging environment.
Learning Objectives: Attendees will come away with a stronger understanding of recent changes and developments in the law, including:
More InfoRecorded 1/10/2023
Keeping abreast of changes in employment laws is an on-going challenge for employers generally and for HR Professionals in particular. In this webinar, we will examine recent developments in the law that significantly impact the ability of public libraries to manage the workforce in a challenging environment.
<...
More InfoDiscover how everyday comments and actions can unintentionally hurt or harm someone. Participants will build skills and practice strategies to recognize and interrupt microaggressions.
Learning Objectives:
<...
More InfoConsistent and effective evaluation of your managers is key to the success of your organization. Even the most motivated, highest performing employee will struggle and become disengaged if they are being managed poorly and bad managers open you up to a host of negative consequences: poor customer service, high turnover rates, lawsuits, and more. Evaluating managers can be a challenge; it is quite different than evaluating other types of employees. There are many ...
More InfoRecorded 11/30/2022
Consistent and effective evaluation of your managers is key to the success of your organization. Even the most motivated, highest performing employee will struggle and become disengaged if they are being managed poorly and bad managers open you up to a host of negative consequences: poor customer service, high turnover ...
Here is an opportunity to share your challenges and successes with your peers. This will be an in-person meeting at the newly renovated Warren-Trumbull County Public Library We hope you will join us. Please send agenda items/questions to Yvette Wasko.
Intersectionality is a concept that allows us to examine multiple areas of our lives and social identities. During this session, participants will examine what it actually is, discuss the history of the theory and begin to apply an intersectional lens.
Learning Objectives:
Join us for our first Security and Safety Networking Meeting. Here is an opportunity to connect with security staff from other libraries around the region; to share ideas, experiences, etc.. We hope you will join us. Please send agenda items/questions to Melissa Lattanzi.
We are excited to announce our first Technology Conference which will feature sessions on cybersecurity, working with your IT staff, technology innovations, and much more. This conference is for IT Managers, IT Staff, Trainers, and Administration.
Keynote: Aviate, Navigate, Communicate: Crisis Management Factors for a Ransomware Ready Organization
Using lessons learned from a series of security incidents ...
NEO-RLS Introduces the 2022-2023 Leadership Academy
What does it mean to be a leader and how do the skills needed differ from those needed to be a good manager? Many people struggle with how to leave behind former priorities and mindsets when they enter a leadership role. Learning how to balance ...
Do you ever find it challenging to maintain an optimistic attitude at work? If so, this webinar is for you! Discover how to create a positive workplace culture.
Objectives:
Explore methods to manage a busy library or department on a lean budget. Learn about priority and project planning and preparing for surprises. This session will also explore how outside funding like grants can provide a valuable boost of financing.
Learning Objectives:
Recorded 10/12/2022
Explore methods to manage a busy library or department on a lean budget. Learn about priority and project planning and preparing for surprises. This session will also explore how outside funding like grants can provide a valuable boost of financing.
Learning Objectives:
Here is an opportunity to share your challenges and successes with your peers. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 1 hour before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
Safe Space: LGBTQ+ Cultural Competence Training is the first training in the Kent State University Safe Space Training Series. This series is an on-going training effort through Kent State University and the LGBTQ+ Center to make our communities safer places for all people regardless of sexual orientation or gender identity. Training participants will learn about bias, stereotypes, current vocabulary, and best practices for handling gender and sexuality topics with ...
More InfoBoundaries and limit settings for patrons at public libraries can prevent library workers from feeling drained at the end of a work day. When healthy boundaries are set, it helps us manage our own frustration or anger instead of feeling as if there is a loss of control. This session will teach participants not only how to identify when patrons blur the lines of professional and personal boundaries in the library, but how to work through the common boundaries ...
More InfoRecorded 9/7/2022
Boundaries and limit settings for patrons at public libraries can prevent library workers from feeling drained at the end of a work day. When healthy boundaries are set, it helps us manage our own frustration or anger instead of feeling as if there is a loss of control. This session will teach ...
Here is an opportunity to share your challenges and successes with others involved in construction and facilities within the region. This meeting will be held through Zoom which is user friendly for all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Melissa Lattanzi.
This training will focus on understanding what constitutes sexual harassment of library employees, whether from co-workers or customers, and will discuss how to effectively prevent and handle incidences.
Learning Objectives:
Presenter:
Five years ago, Kent District Library (MI) created a response framework for their employees to use to respond to difficult situations that occur in the library. Responding to concerns and complaints in a kind and empathetic way ensures people feel listened to and cared for. This prevents escalation and helps maintain a safe environment. Last year, Kent District Library revisited the Frameworks through the lens of Equity, Diversity and Inclusion. The new ...
More InfoRecorded 8/17/2022
Five years ago, Kent District Library (MI) created a response framework for their employees to use to respond to difficult situations that occur in the library. Responding to concerns and complaints in a kind and empathetic way ensures people feel listened to and cared for. This prevents escalation and helps maintain a ...
This webinar offers positive actions leaders must take to help break free from stress, perfectionism and self-doubt so they can find the confidence to work and lead effectively.
Learning Objectives:
Presenter:
Recorded 8/16/2022
This webinar offers positive actions leaders must take to help break free from stress, perfectionism and self-doubt so they can find the confidence to work and lead effectively.
Learning Objectives:
Wondering where to start your diversity, equity, and inclusion (DEI) learning journey? This introductory session will allow participants to learn basic language, concepts, and explore why DEI work is important.
Learning Objectives:
Columbus Metropolitan Library staff will share their expertise in the evaluation and selection of furnishings for public library settings. Case study examples will be shown including what products and materials have worked well and what have not. Magee and Jones both hold degrees in Interior Design and have experience working in the industry.
Learning Objectives:
Learn tips and tricks for selecting ...
Recorded 7/26/2022
Columbus Metropolitan Library staff will share their expertise in the evaluation and selection of furnishings for public library settings. Case study examples will be shown including what products and materials have worked well and what have not. Magee and Jones both hold degrees in Interior Design and have experience ...
You’ve decided to renovate your library either in its entirety or just a section. This session will cover case studies of recent library renovations in the state of Ohio. The presenters will share what decisions they had to make during the design and construction process, as well as lessons learned. There will be ample time for questions.
Learning Objectives:
Learn what design ...
Recorded 7/14/2022
You’ve decided to renovate your library either in its entirety or just a section. This session will cover case studies of recent library renovations in the state of Ohio. The presenters will share what decisions they had to make during the design and construction process, as well as ...
Wednesday, July 13, 2022
10:00 am - 11:00 am
Time Management Yours and Theirs
Time management is one of the most important skills that any manager/supervisor should have. Understanding, implementing and following effective time management practices will help you accomplish more.
Learning objectives:
Here is an opportunity to share your challenges and successes with your peers. This will be an in-person meeting at the newly built Bainbridge Branch of Geauga County Public Library We hope you will join us. Please send agenda items/questions to Yvette Wasko.
Join us for our first Circulation Staff Networking Meeting. Here is an opportunity to connect with circulation staff from other libraries around the region; to share ideas, experiences, etc.. We hope you will join us. Please send agenda items/questions to Ragan Snead.
Serving an immigrant community changes lives, but it might seem too difficult to know where to start. ESL classes although important, are not the only way you can help. Learn the many ways libraries can support immigrants by understanding their needs, starting programs that might make them regular patrons, and by helping them to become active members in their communities.
Learning Objectives:
Learn more about the processes required by Ohio law specifically for public libraries and what you need to know to make sure your library is following the law when hiring a Design Professional, Contractor, Construction Manager at Risk, or Design-Builder – it’s not just bidding anymore!
Learning Objectives:
Understand what the law states regarding selecting an architect and/...
Recorded 6/7/2022
Learn more about the processes required by Ohio law specifically for public libraries and what you need to know to make sure your library is following the law when hiring a Design Professional, Contractor, Construction Manager at Risk, or Design-Builder – it’s not just bidding anymore!
<...
Join Pam Linger, retired human resources manager, to learn what you should know as a supervisor when it comes to human resources.
Learning Objectives:
Presenter:
Financing projects big and small is interdisciplinary — legal and financial. This session will review voted and unvoted legal options for financing projects and the related cost of funds for each option. Fitting financing into an overall financial and facilities plan will also be discussed as well as managing expectations about what is possible given practical constraints.
Learning Objectives:
Recorded 5/19/2022
Financing projects big and small is interdisciplinary — legal and financial. This session will review voted and unvoted legal options for financing projects and the related cost of funds for each option. Fitting financing into an overall financial and facilities plan will also be discussed as well as managing ...
Designed primarily for front-line library staff, Handling Patron Content Concerns in Challenging Times will provide tips and advice for dealing with informal challenges to library materials that are occurring across the United States. During this webinar, Dr. Dawkins will equip participants with a step-by-step process to de-escalate potentially hostile encounters. In addition, participants will review talking points to help patrons understand why library workers are ...
More InfoRecorded 5/18/2022
Designed primarily for front-line library staff, Handling Patron Content Concerns in Challenging Times will provide tips and advice for dealing with informal challenges to library materials that are occurring across the United States. During this webinar, Dr. Dawkins will equip participants with a step-by-step ...
Youth Mental Health First Aid teaches you how to identify, understand and respond to signs of mental illness and substance use disorders in youth. This 6-hour training gives adults who work with youth the skills they need to reach out and provide initial support to children and adolescents (ages 6-18) who may be developing a mental health or ...
More InfoA one-hour virtual presentation given by the Ohio Auditor of State’s Chief Legal Counsel, Mary DeGenaro, on the Ohio Public Records Act and Open Meeting Act, as well as the importance of proper record retention.
Learning Objectives;
Curious about what's new in library design? In this session, we will cover an overview of current trends in library design with a panel of experts in library design. Case studies of 5 new buildings will be reviewed to highlight examples in action. There will be ample time for questions. The session will be moderated by Wendy Tressler, MLIS, Director of Capital Planning & Project Management, Columbus Metropolitan Library. The panel of experts ...
More InfoCurious about what's new in library design? In this session, we will cover an overview of current trends in library design with a panel of experts in library design. Case studies of 5 new buildings will be reviewed to highlight examples in action. There will be ample time for questions. The session will be moderated by Wendy Tressler, ...
More InfoA superb high school librarian, in a discussion of making a place for all stories, explained the groups she was expanding her collection to more accurately and completely represent. When I asked about voices of those living in generational poverty, she paused and very honestly replied, “I never thought about representation and ...
More InfoA superb high school librarian, in a discussion of making a place for all stories, explained the groups she was expanding her collection to more accurately and completely represent. When I asked about voices of those living in generational poverty, she paused and very honestly replied, “I never thought about representation and socioeconomics.” And proceeded to ask me about titles. So in this webinar, we will do just that: think about our ...
More InfoWhether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice conversations about common work situations.
Learning Objectives:
Whether you are a new a supervisor or a seasoned manager, this interactive webinar will help you enhance your skills in managing your team. The webinar will focus on building a cohesive team and creating and maintaining trust. It will also provide a step-by-step guide for having difficult conversations and give participants the opportunity to practice ...
More InfoInterested in learning more about library building projects? In this session, we will cover an overview of common terms, provide sample design and construction timelines, share examples for communicating with patrons, as well as, review land selection criteria, and considerations for when to renovate or build new. At the end of the session, we will provide an overview of the upcoming sessions. There will be ample time for questions. The session will be ...
More InfoInterested in learning more about library building projects? In this session, we will cover an overview of common terms, provide sample design and construction timelines, share examples for communicating with patrons, as well as, review land selection criteria, and considerations for when to renovate or build new. At the end of the session, we ...
More InfoJoin us for our first Security and Safety Networking Meeting. Here is an opportunity to connect with security staff from other libraries around the region; to share ideas, experiences, etc.. We hope you will join us. Please send agenda items/questions to Melissa Lattanzi.
As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later. How do you go about addressing something that might have been brewing for a long time without Rocking the Boat? Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move forward with confidence.
Presenter:
As new supervisors you may find unresolved challenges with your staff that need to be addressed sooner rather than later. How do you go about addressing something that might have been brewing for a long time without Rocking the Boat? Learn how to use expectations, goals, communication, follow-up and follow-through to right the ship and move ...
More InfoYour donors and prospective donors are bombarded with information – just like the rest of us. In fact, the average person encounters an estimated 6,000-10,000 marketing messages/ads per day both online and in person. Participants in this session will learn ways their organization can reach donors through the everyday noise and distractions.
Learning Objectives – Participants will:
Your donors and prospective donors are bombarded with information – just like the rest of us. In fact, the average person encounters an estimated 6,000-10,000 marketing messages/ads per day both online and in person. Participants in this session will learn ways their organization can reach donors through the everyday noise and distractions.
...
Mental Health First Aid is a training course designed to give members of the public key skills to help someone who is developing a mental health problem or experiencing a mental health crisis. Just as CPR training helps a layperson without medical training assist an individual following a heart attack, Mental Health First Aid training helps a ...
More InfoThis training will provide practical tools to help staff and supervisors empower employees/colleagues. It will also provide ways to stay productive and inspired in the face of new challenges.
Learning Objectives:
This training will provide practical tools to help staff and supervisors empower employees/colleagues. It will also provide ways to stay productive and inspired in the face of new challenges.
Learning Objectives:
Here is an opportunity to share your challenges and successes with your peers. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 1 hour before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
Knowing which recruitment strategies to use for hiring non-librarian professional positions has always been a challenge in our libraries, and has been especially difficult during the Pandemic. In this course, you will learn creative websites to use for recruitment and creative ways to use existing websites. You will also learn how to utilize partners and vendors to assist you in sorting through the deluge of resumes that you will receive.
More InfoKnowing which recruitment strategies to use for hiring non-librarian professional positions has always been a challenge in our libraries, and has been especially difficult during the Pandemic. In this course, you will learn creative websites to use for recruitment and creative ways to use existing websites. You will also learn how ...
More InfoSmall organizations often avoid promoting planned giving opportunities to donors. Many don’t know where to start and others are nervous because planned giving seems too complex to manage. This session will focus on the basics of planned giving and how even the smallest of organizations can promote planned giving as part of their fundraising programs.
Learning Objectives – Participants will:
Small organizations often avoid promoting planned giving opportunities to donors. Many don’t know where to start and others are nervous because planned giving seems too complex to manage. This session will focus on the basics of planned giving and how even the smallest of organizations can promote planned giving as part of their fundraising programs.
More InfoAuthentically connecting with people through kindness and compassion is more important than ever. Libraries are perfectly positioned to enhance social connections and positively impact lives through thoughtful and dependable patron service.
Learning Objectives:
Authentically connecting with people through kindness and compassion is more important than ever. Libraries are perfectly positioned to enhance social connections and positively impact lives through thoughtful and dependable patron service.
Learning Objectives:
Interest-Based Bargaining (IBB) is an alternative to traditional collective bargaining and focuses on collaboration and exploring party interests. This highly interactive webinar will cover the principles of IBB, and participants will have a hands-on opportunity to apply IBB to a workplace scenario. This training is for both experienced and novice negotiators.
Learning Objectives:
Interest-Based Bargaining (IBB) is an alternative to traditional collective bargaining and focuses on collaboration and exploring party interests. This highly interactive webinar will cover the principles of IBB, and participants will have a hands-on opportunity to apply IBB to a workplace scenario. This training is for both experienced and novice negotiators....
More InfoJoin Scott Warrick as he reviews the most recent and most important employment law changes and updates. Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!
Presenter:
Join Scott Warrick as he reviews the most recent and most important employment law changes and updates. Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!
Presenter
Monday, January 24, 2022
10:30 am - 12:00 pm
Taking Care of Self, Staff, and Community
Self-care is important. Everywhere you look there are articles promoting the value of self-care: eat healthy, get plenty of sleep, exercise regularly. It can be exhausting just reading about all the things we should be doing to feel better! How can we help self-care feel less like a burden and more like genuine kindness and nurturing? ...
Join Scott Warrick as he reviews the most recent and most important employment law changes and updates. Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!
Presenter:
Join Scott Warrick as he reviews the most recent and most important employment law changes and updates. Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!
More InfoThere is no single way to approach a donor and ask for a gift. But there are strategies to help organizations communicate with and make solicitations at all stages of the donor lifecycle. In this session, participants will learn strategies to approach donors at all levels, run an annual campaign and understand the nuances of major gift fundraising.
Learning Objectives – Participants will:
There is no single way to approach a donor and ask for a gift. But there are strategies to help organizations communicate with and make solicitations at all stages of the donor lifecycle. In this session, participants will learn strategies to approach donors at all levels, run an annual campaign and understand the nuances of major gift fundraising.
<...
Managing and responding to the heightened emotions of others can be very challenging in the public service world. Our ability to do this well relies on our understanding of how stress impacts humans and more important, how we are able to regulate during times of increased stress in order to best manage the emotions of others. ...
More InfoFundraising involves more than just asking for gifts and hosting special events. There is also a significant amount of work to be done to manage the fundraising operation itself. A strong infrastructure helps your organization remain compliant, consistent and accurate. Plus, it helps you secure more gifts. This session will focus on the importance of strong systems, plans, policies and procedures for your development office.
Learning ...
Fundraising involves more than just asking for gifts and hosting special events. There is also a significant amount of work to be done to manage the fundraising operation itself. A strong infrastructure helps your organization remain compliant, consistent and accurate. Plus, it helps you secure more gifts. This session will focus on the importance of strong ...
More InfoProviding care and customer service in a public setting is purposeful and wonderful work. However, without our ability to take care of ourselves outside of the work, we can become unwell and at risk of burnout. Our communities need you now more than ever! Let's come together to discuss how and why this work can be depleting and ways to seek and sustain balance so that we can keep doing it!
Presenter:
Providing care and customer service in a public setting is purposeful and wonderful work. However, without our ability to take care of ourselves outside of the work, we can become unwell and at risk of burnout. Our communities need you now more than ever! Let's come together to discuss how and why this work can be depleting and ways to seek and...
More InfoWelcome to the updated 2021 Professional Etiquette Basics. Based on our latest needs analysis we have updated this popular class. Perhaps you heard that professional behavior and performance does not matter anymore. The reality is that if you want to be successful, the way you look, talk, write, act and work will determine whether you ...
More InfoHere is an opportunity to share your challenges and successes with your peers. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 1 hour before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
ALICE (Alert, Lockdown, Inform, Counter, Evacuate) Training instructor-led classes provide preparation and a plan for individuals and organizations on how to more proactively handle the threat of an aggressive intruder or active shooter event. Whether it is an attack by an individual person or by an international group of professionals intent on conveying a political message through violence, ALICE Training option-based tactics have become the accepted response, ...
More InfoFundraising is as much an art as it is a science. In this introductory session, participants will learn what it takes to attract, engage and retain donors for fundraising success. We will review general fundraising concepts and discuss donor behavior and general donor approaches.
Learning Objectives: - Participants will:
Fundraising is as much an art as it is a science. In this introductory session, participants will learn what it takes to attract, engage and retain donors for fundraising success. We will review general fundraising concepts and discuss donor behavior and general donor approaches.
Learning Objectives: - Participants will:
Presenters Jarrett Dapier and Dr. Emily Knox will present information regarding how/why to reduce police presence in libraries, how to change white supremacist library policies, and how "the fog of implicit bias" influences who is considered a threat and who is not in our spaces.
Learning Objectives:
At the end of the session, attendees will be able to:
Presenters Jarrett Dapier and Dr. Emily Knox will present information regarding how/why to reduce police presence in libraries, how to change white supremacist library policies, and how "the fog of implicit bias" influences who is considered a threat and who is not in our spaces.
Learning Objectives:
At the end ...
This interactive webinar will give participants an overview of traditional collective bargaining negotiations, typical contract provisions, “dos and don’ts” at the bargaining table and hot topics in collective bargaining. This webinar will help people new to negotiations learn about collective bargaining as well as giving seasoned bargaining team members the opportunity to brush up on their skills.
Presenter:
This interactive webinar will give participants an overview of traditional collective bargaining negotiations, typical contract provisions, “dos and don’ts” at the bargaining table and hot topics in collective bargaining. This webinar will help people new to negotiations learn about collective bargaining as well as giving seasoned ...
More InfoIn this session, the presenter will talk about accessibility for people with disabilities during the accommodation process as well as increasing recruitment of people with disabilities. The presenter, a person with disabilities himself, will use personal experience to discuss these issues and will encourage questions throughout his session to elicit a robust discussion rather than a lecture.
Learning Objectives:
In this session, the presenter will talk about accessibility for people with disabilities during the accommodation process as well as increasing recruitment of people with disabilities. The presenter, a person with disabilities himself, will use personal experience to discuss these issues and will encourage questions throughout his session to elicit a robust ...
More InfoSuccessful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right person for the right position. Hiring the right person is about more than skills and abilities; it is about finding the right combination of skills, attitude, and fit for your organization's culture.
Participants will learn the how to select the most qualified job candidate by applying the ever-...
Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right person for the right position. Hiring the right person is about more than skills and abilities; it is about finding the right combination of skills, attitude, and fit for your organization's ...
More InfoHave you given much thought to why patrons come to your library? “They have to,” you say? Not so fast. In today’s world, they have a wealth of options to choose from when they need to access resource material, conduct research on a computer, or any other type of service or programming your library currently provides.
And, ...
There was a day in the not-so-distant past when folks who needed access to reading materials, computer information, and other life pursuits, naturally sought out their local library.
In today’s world, though, our patrons have options – those options are also known as “our competition.” So that we may stay competitive (and continue to exist!), we’ll need to offer not only our level of service pre-COVID, but also new services and ...
There was a day in the not-so-distant past when folks who needed access to reading materials, computer information, and other life pursuits, naturally sought out their local library.
In today’s world, though, our patrons have options – those options are also known as “our competition.” So that we may stay competitive (and ...
This session will briefly talk about the Americans with Disabilities Act and what the law says about accommodations. Then we will segue into a discussion of what the accommodation process can look like and what to prepare for. Finally, we will discuss boundary setting and tips and tricks to navigating library workplaces with disabilities, especially chronic ones. This session will involve lecture, with a QA to follow, however questions are encouraged ...
More InfoThis session will briefly talk about the Americans with Disabilities Act and what the law says about accommodations. Then we will segue into a discussion of what the accommodation process can look like and what to prepare for. Finally, we will discuss boundary setting and tips and tricks to navigating library workplaces with disabilities, especially...
More InfoHere is an opportunity to share your challenges and successes with others involved in construction and facilities within the region. This meeting will be held through Zoom which is user friendly for all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Melissa Lattanzi.
...
One of the most difficult issues for frontline library staff to navigate is the balance between personalized service, which can devolve into special favors for well-liked customers, and even-handed consistency, which can become volumes of rigid rules. The key is to establish guidelines for how you treat all library users, regardless of who they are. The ...
More InfoWe know these uncertain times are a challenge for everyone. Here is an opportunity to talk with your peers and learn how they are managing this crisis. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
This session will be a broad introduction to what disability is, what the Americans with Disabilities Act says, and how we in libraries can assist patrons with disabilities who use our services and spaces. We will cover a variety of topics including some disability statistics, examples of good and poor accessibility as well as where to get more ...
More InfoHave you ever been guilty of “not listening” (who, me??), even when you are right there in front of the speaker, looking them in the eye? Communication experts say that 42% to 57% of our time communicating is spent listening – or maybe we should say “hearing,” since we all can be adept at hearing <...
More InfoGood manners and a friendly demeanor can handle most library customer issues. But what if being courteous is not enough? Do you, your staff, and your co-workers know what to do if someone is emotionally bullying or physically threatening to staff or library visitors? Belligerent? Acting out because of drugs, alcohol, or other cognitive issues? Refusing to ...
More InfoWe know these uncertain times are a challenge for everyone. Here is an opportunity to talk with your peers and learn how they are managing this crisis. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
This presentation addresses customer service training by growing and nurturing empathy and empowering staff to navigate the gray areas in our policies. Using storytelling and group interaction, we will look at special and challenging situations such as code of conduct violations and difficult patrons. Discover how understanding our own implicit biases and not ...
More InfoWe know these uncertain times are a challenge for everyone. Here is an opportunity to talk with your peers and learn how they are managing this crisis. This meeting will be held through Zoom which is user friendly for all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Melissa Lattanzi
More InfoWe know these uncertain times are a challenge for everyone. Here is an opportunity to talk with your peers and learn how they are managing this crisis. This meeting will be held through Zoom which is user friendly for all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join...
More InfoThis engaging session is designed for Human Resources Executives as well as other senior leaders. All participants will be provided tips and trained on tools that can be taken back to their library that will immediately address succession challenges they are currently facing.
Learning Objectives:
This engaging session is designed for Human Resources Executives as well as other senior leaders. All participants will be provided tips and trained on tools that can be taken back to their library that will immediately address succession challenges they are currently facing.
Learning Objectives:
As rights for transgender people continue to be challenged and threatened, Denver Public Library strives to be a welcoming place. Join us to learn how to provide excellent internal and external customer service to individuals at your library. This session will help participants reframe ideas around gender, give them best practices for serving trans customers and colleagues, and end with developing strategies to make their libraries gender inclusive.
Learning ...
We have all likely been a bystander, seeing a situation where someone is acting inappropriately with another person, and we didn't know what to do or how to help make a difference. In this session you will be transported to the "bystander zone" and learn how to safely intervene as a bystander to help defuse a situation and still provide a level of service ...
More InfoInstitutional knowledge and library leadership skills are quickly exiting libraries through retirement, job mobility, and routine turnover. How can we best deal with this knowledge loss? Through succession planning, building bench strength, and focusing on the strengths and knowledge of exiting employees, organizations can create a dynamic process for providing employees with the resources and support they need to grow into new roles.
...
Institutional knowledge and library leadership skills are quickly exiting libraries through retirement, job mobility, and routine turnover. How can we best deal with this knowledge loss? Through succession planning, building bench strength, and focusing on the strengths and knowledge of exiting employees, organizations can create a dynamic process for providing ...
More InfoIn this 90-minute session, Steve will discuss what tools and skills we need to use as libraries continue to re-open their doors to provide skillful and dedicated service to patrons. He’ll provide tools to recognize and resolve conflicts with patrons, including the need for patience, empathy, and understanding other points of view without judgment. His learning points include these important topics:
In this 90-minute session, Steve will discuss what tools and skills we need to use as libraries continue to re-open their doors to provide skillful and dedicated service to patrons. He’ll provide tools to recognize and resolve conflicts with patrons, including the need for patience, empathy, and understanding other points of view without judgment. His ...
More InfoFor some, the phrase "virtual reference service" implies something less than "actual" reference service. Nothing could be further from the truth! During the current COVID-19 pandemic, many libraries that have not done much "virtual reference" in the past are finding that more and more patrons are requesting assistance over "...
More InfoJoin Scott Warrick as he reviews the most recent and most important employment law changes and updates. Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!
Presenter:
Join Scott Warrick as he reviews the most recent and most important employment law changes and updates. Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!
More InfoWe know these uncertain times are a challenge for everyone. Here is an opportunity to talk with your peers and learn how they are managing this crisis. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
New research suggests that pandemic fatigue - the mental exhaustion caused by being in a state of heightened awareness and alertness due to COVID-19 coupled with uncertainty about how the pandemic will develop - is real, and it is already causing an increase in difficult customer behaviors such as resistance to wearing masks ...
More InfoWe know these uncertain times are a challenge for everyone. Here is an opportunity to talk with your peers and learn how they are managing this crisis. This meeting will be held through Zoom which is user friendly for all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Melissa Lattanzi
More InfoDuring the pandemic lock-down (followed by the NE Ohio winter) many people noticed a shift in their personal and professional habits: some for the better, some for the worse. Harnessing the better habits and nixing the unwelcome habits requires an understanding of the science of habits, ...
More InfoJoin Scott Warrick as he reviews the most recent and most important employment law changes and updates. Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!
More InfoJoin Scott Warrick as he reviews the most recent and most important employment law changes and updates. Scott will not only inform you of these important changes, but he will use his over three decades of Employment Law/Human Resource Management experience to tell you how to use this information IMMEDIATELY!
More InfoWhen engaging in conversations around race and racism in our society, a common point that is made is “I don’t see color” or “I treat everyone the same.” However, we know that “not seeing color” means ignoring an important part of a person’s identity. This session will introduce the topic of anti-racism and discuss some strategies to effectively engage in anti-racism.
Topics will include:
We know these uncertain times are a challenge for everyone. Here is an opportunity to talk with your peers and learn how they are managing this crisis. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
Participants will engage in learning around ways to take care of ourselves and provide quality public service during COVID.
Objectives:
Presenter:
Participants will engage in learning around ways to take care of ourselves and provide quality public service during COVID.
Objectives:
We know these uncertain times are a challenge for everyone. Here is an opportunity to talk with your peers and learn how they are managing this crisis. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us.
Great things happen when people are motivated. However, we often think that everyone comes to the job already motivated or they should be as motivated as others around them. Either rarely happens and therefore, it is the Manager/Supervisor’s job to motivate staff. This session will look at ways of discovering what motivates your staff, discuss setting stretch goals to promote growth and autonomy, and examine common behavioral barriers to motivating ...
More InfoWe know these uncertain times are a challenge for everyone. Here is an opportunity to talk with your peers and learn how they are managing this crisis. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
We are living and working in dramatic and demanding times. A lot of focus and energy are dissipated on drama instead of productive, proactive work. This workshop focuses on changing your mindset and behavior in ways that help you find happiness and success regardless of your circumstances. In addition, you will learn how to deal with ...
More InfoYou probably have a pretty good understanding of what a "brand" is. But what about a "brand touchpoint"? Do you know what that is? And do you realize that you are a brand touchpoint?
A brand is much more than a logo; it's how people feel about your library. And a touchpoint is any point of contact or interaction, which of course affects how people feel about an organization. So every person, and every space, and every item that's related to your...
You probably have a pretty good understanding of what a "brand" is. But what about a "brand touchpoint"? Do you know what that is? And do you realize that you are a brand touchpoint?
A brand is much more than a logo; it's how people feel about your library. And a touchpoint is any point of contact or interaction, which of course ...
We know these uncertain times are a challenge for everyone. Here is an opportunity to talk with your peers and learn how they are managing this crisis. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us.
Some managers think that the best way to correct poor library workplace behavior is to wait until someone does something wrong, and then tell the person in front of a crowd how they failed: in detail and going back several decades. A better approach is to create an assignment that deals with a single concrete behavior, which can be measured or observed. The assignment is discussed in private, has specific goals, and sets expectations for improved performance without the ...
More InfoSome managers think that the best way to correct poor library workplace behavior is to wait until someone does something wrong, and then tell the person in front of a crowd how they failed: in detail and going back several decades. A better approach is to create an assignment that deals with a single concrete behavior, which can be measured or observed. The ...
More InfoWouldn't it be great to be getting things done quicker and with less drama? Prior to the session, participants are encouraged to identify a situation which they would
like to improve in their facility as we will be completing a worksheet to apply the principles learned.
Learning Objectives:
Wouldn't it be great to be getting things done quicker and with less drama? Prior to the session, participants are encouraged to identify a situation which they would
like to improve in their facility as we will be completing a worksheet to apply the principles learned.
Learning Objectives:
We know these uncertain times are a challenge for everyone. Here is an opportunity to talk with your peers and learn how they are managing this crisis. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
It is increasingly important to make certain we are able to communicate effectively with everyone in our communities. The Deaf community faces new communication barriers as the presence of face masks at work and in public becomes the new norm. Join Bill Morgan, Artistic Manager, SignStage, for an overview of Deaf ...
More InfoWe know these uncertain times are a challenge for everyone. Here is an opportunity to talk with your peers and learn how they are managing this crisis. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
...
Navigating through Times of Transition is about how to move forward during times of limbo and uncertainty and take up new behaviors or ways of thinking. This session will teach how to handle transitional periods of change with less disruption and sustained productivity. The program will focus on understanding and mastering the human side of change, which is more complex and harder to achieve.
Learning Objectives
Navigating through Times of Transition is about how to move forward during times of limbo and uncertainty and take up new behaviors or ways of thinking. This session will teach how to handle transitional periods of change with less disruption and sustained productivity. The program will focus on understanding and mastering the human side of change, ...
More InfoWe know these uncertain times are a challenge for everyone. Here is an opportunity to talk with your peers and learn how they are managing this crisis. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us.
More InfoWe know these uncertain times are a challenge for everyone. Here is an opportunity to talk with your peers and learn how they are managing this crisis. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
...
The prospect of technology planning can seem overwhelming and time-consuming, especially for those who work in an already short-staffed library. However, a robust technology plan can help you create an environment that truly meets the needs of the community your library serves.
During this two-part series, we will explore the steps to ...
We know these uncertain times are a challenge for everyone. Here is an opportunity to talk with your peers and learn how they are managing this crisis. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
We know these uncertain times are a challenge for everyone. Here is an opportunity to talk with your peers and learn how they are managing this crisis. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
We know these uncertain times are a challenge for everyone. Here is an opportunity to talk with your peers and learn how they are managing this crisis. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
Do you find yourself always being busy at work? Working past your regular hours? Thinking about work night and day? Not taking your vacation time? Starting to dread going to work, getting sick a lot, or feeling overworked and exhausted? You are not alone. Library work, in any role and any type of library, can take a heavy toll on people. This panel presentation ...
More InfoWe know these uncertain times are a challenge for everyone. Here is an opportunity to talk with your peers and learn how they are managing this crisis. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
A high-level overview of the CARES Act provisions and an overview on the SharedWork Ohio program will be presented by the Ohio Department of Job and Family Services.
Presenter: Juliane Barone, Legal Chief, OUIO Legal Support, Ohio Department of Job and Family Services
When you receive your confirmation of ...
We know these uncertain times are a challenge for everyone. Here is an opportunity to talk with your peers and learn how they are managing this crisis. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
We know these uncertain times are a challenge for everyone. Here is an opportunity to talk with your peers and learn how they are managing this crisis. This meeting will be held through Zoom which is user friendly to all devices. You will receive a link in your email when you register and 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Yvette Wasko.
Effective onboarding is related to many important outcomes for an organization including higher job satisfaction, organizational commitment, lower turnover, higher performance, reduced stress, and on-the-job effectiveness. Unfortunately, onboarding often does not get the time and attention it deserves. This webinar will demystify the process and provide concrete...
More InfoDo you ever find it challenging to maintain a positive attitude at work? If so, this webinar is for you! This session will teach you how to deal with negativity and the value of self-care.
Presenters:
Amber Elfrink and Brooke Vanderlin, Talmadge Branch of Akron Summit County Public Library System
When you receive your confirmation...
This advanced session will build out your tech troubleshooting tool box by exploring deeper or more subtle problems and discussing higher-level tech concepts that have an impact on users. At the end, you’ll learn how to continually increase your tech knowledge and develop a structure to hang new information on.
Learning ...
The immortal Kurt Vonnegut said, "The America I love still exists at the front desks of our public libraries." In this webinar, you can discover at least three ways to shift your library from good enough to unexpectedly amazing, and to take your community's image of the public library to new heights. Locate your library's first impressions, displays, customer ...
More InfoJoin your peers for a lively discussion of the latest issues facing human resources.
Speaker TBA
Please send any items to be discussed for the agenda by March 6, 2020 to Yvette Wasko.. The agenda will be distributed one week prior to the event.
Morning Session:
Audits are part of our routine but sometimes cause undue stress. Learn how to prepare for your audit and stay up to date on the latest areas of focus for the auditors. We will also learn about the most common library citations and how to avoid them.
Learning Objectives:
· Learn about the audit process
· What records are needed for an audit
· Explore the pros and cons of an...
Can circulation staff and librarians coexist? Can you manage the fact that the public thinks ALL library staff are librarians? Is it possible to exchange ego for an expanded library experience?
In this webinar I will challenge library staff to remove the barriers and hierarchy that separate staff at the expense of the customer. ...
This lively session will help public officials and employees in understanding how to identify and avoid acting on potential conflicts of interest. It will also provide information regarding ethics prohibitions related to public contracts and potential post-employment requirements. Attendees will also learn about general assistance available from the ...
More InfoALICE (Alert, Lockdown, Inform, Counter, Evacuate) Training instructor led classes provide preparation and a plan for individuals and organizations on how to more proactively handle the threat of an aggressive intruder or active shooter event. Whether it is an attack by an individual person or by an international group of professionals intent on conveying a political message through violence, ALICE Training option based tactics have become the accepted response, ...
More InfoUser experience is the study of how users interact with products, spaces, and websites, and it's increasingly being applied to libraries. In this webinar, we'll look at user experience principles and how to evaluate existing buildings and sites, including journey maps and direct observation. We'll briefly discuss developing patron personas and how they help ...
More InfoIn this session, we’ll cover tech troubleshooting basics: how to approach the device or the person having the issue; first questions to ask; and common issues with websites, mobile devices, and computer programs. We’ll also reframe the technology troubleshooting process in a more familiar context: a reference conversation or customer service ...
More InfoJoin your peers for a lively discussion of the latest issues facing human resources and fiscal officers. Please send any items to be discussed for the agenda by June 10, 2019 to Yvette Wasko or Debbie Blair. The agenda will be distributed one week prior to the event.
More InfoIn order to successfully lead others, supervisors need to feel empowered, knowledgeable, capable of exciting their team members and inspiring them to do their best work every day. Join Robin S. Wood, MBA, MLIS, General Research Collections Manager, Cleveland Public Library, as she walks you through the basics of Human Resource ...
More InfoThere's a lot of science and psychology in the retail merchandising world that can benefit your library. In fact, it can not only invigorate and improve your everyday displays and signage, it can also increase your usage statistics. Trying it doesn't have to be difficult or expensive. In this webinar, Kathy Dempsey will explain what merchandising is and will ...
More InfoHave you ever found a tool or service that made you go “AHA!”? Are there little gems that make your life so much easier that you wonder how you lived without them? This informative webinar is filled with online (and free!) tools that can help you improve your workflow. Come discover a plethora of online tools that you probably haven’t heard of but will be glad that (now) you have
Presenter: Laura Solomon...
Join your peers for a lively discussion of the latest issues facing human resources and fiscal officers. Please send any items to be discussed for the agenda by February 25, 2019 to Yvette Wasko or Debbie Blair. The agenda will be distributed one week prior to the event.
More InfoIn Ohio:
An estimated 1,078 American-born minors are trafficked annually. Nearly 3,000 American-born minors are at risk for being trafficked. By coming to this webinar you will have a better understanding of what human trafficking us and if it is going on in your library.
Learning Objectives:
In Ohio:
An estimated 1,078 American-born minors are trafficked annually. Nearly 3,000 American-born minors are at risk for being trafficked. By coming to this webinar you will have a better understanding of what human trafficking us and if it is going on in your library.
Learning Objectives...
Learning Objectives:
Presenter:
Zachary S. O’Driscoll, Assistant Legal Counsel. Mr. O...
Providing Library access to English Language Learners (ELL) can be much more than developing your foreign language and ESL collections. Those learning English can have more pressing information needs and all staff can play a part in creating a welcoming environment. Keep ESL patrons coming back (hint, it’s not just the free services but the new...
More InfoThe NEO-RLS Annual Membership Meeting is Back!
NEO-RLS will hold our annual membership meeting for the libraries in the region on Tuesday, September 18, 2018 at the Hilton Garden Inn, Twinsburg. Join us for the morning and enjoy breakfast and an opportunity to network.
Proper employee performance documentation can protect a library from future litigation and benefits its employees by providing concrete and specific feedback on areas in need of improvement.
This webinar will explore:
How to document performance
Scoring perils
How to deliver difficult ...
The morning session will included:
The Ohio Pooled Collateral System was rolled out a few months ago but many Fiscal Officers are still asking questions about the new website. Join us to learn more about how to navigate the website and how to use the tools on the website to your advantage.
Learning Objectives:
Rhonda Johnston, Adult Outreach Coordinator, Reed Memorial Library focuses on connecting historically underserved populations with library resources. She has transformed the storytime for adults with developmental disabilities into a fun and engaging learning session that has opened the door for this patron group to become fully integrated with what the ...
More InfoIf It’s Broke Fix It: Handling Leftover Challenges Effectively
All too often, outgoing supervisors leave unresolved challenges “for the next guy” to fix. Then, you arrive! As the new supervisor, you have two choices. You can look the other way, forge ahead with your plans and hope the old issues disappear (although, if they didn...
The challenges facing librarians are real, complex and varied. As such, they require new perspectives, new tools and new approaches. With support from the Bill and Melinda Gates Foundation and in partnership with Chicago Public Library and Aarhus Public Library, IDEO created a toolkit for using design thinking to better understand library patrons. Discover how ...
More InfoBrush up on your writing skills in this one-hour Webinar focusing on content, style, tone and structure. Many library workers write their own program descriptions and promotions, as well as their own newsletters, and this workshop will provide some quick, formal training on writing. Learn how to communicate what the audience needs to know by effectively stating and positioning pertinent details. Attendees will also learn how to make their content catchy, as well as ...
More InfoThis meeting will focus on the prevailing wage law, public authority and contractor responsibility. Sean Seibert, Investigator Supervisor from the Ohio Department of Commerce Wage and Hour will be our guest speaker. This presentation will be followed by lunch a roundtable discussion and tour of the library. Please send agenda items to Shawna Keringer.
More InfoMany colleges and universities are developing personal librarian programs in an effort to reach more students. Join Jennifer Starkey and Amanda Koziura for a discussion touching on program logistics, assessment, marketing, outreach, programming, and what they've learned from being personal librarians over the years.
Learning Objectives:
1. Attendees will examine the ...
Public library director, Mary Lou Carolan, has worked to dynamically transform libraries using a blend of innovative marketing techniques, community-centered projects, storytelling, and placemaking principles. Carolan believes public libraries need to use their unique status as trusted institutions to implement what she calls the “3i” approach - initiate, innovate and instigate - to become true community leaders.
Carolan asserts that a ...
When money is tight, libraries frequently look to volunteers to help get work done. Even if money isn’t tight, free labor is hard to ignore. However, is it really free? The benefits of having volunteers, however, can be far greater than the obvious labor they provide. Sometimes having a volunteer program in a library is about much more than getting tangible aid. Taking a look at the benefits and challenges of having volunteers can allow you to decide if it is ...
More InfoWhy is it so easy to start new projects or formulate new procedures and policies, yet so hard to stop doing things that are no longer important, efficient or effective, especially if they were once necessary or successful? How can you help yourself and your staff see the value in cutting procedures or services that are no longer working? This webinar will look at the reasons it is often difficult to eliminate something that we do or provide and will talk about ...
More InfoAlready have a Makerspace and wondering what is next? Still don’t have a Makerspace and wondering if you should? The 2018 Emerging Tech Symposium, “Thinking Outside the [Makerspace] Box,” will focus on assessing community needs and evaluating emerging technologies in relationship to those needs. Join your colleagues for a day of speakers, breakout sessions, a poster session and concluding panel discussion. Go back to your library with a ...
More InfoJoin your peers for a lively discussion of the latest issues facing human resources.
Please email any agenda items you are interested in discussing to Yvette Wasko.
Lunch and light refreshments will be provided.
Please join us for the Academic Library Directors Network Group where we will discuss responses to the ODHE’s request for Regional Compacts (i.e., collaboration agreements) from the public institutions, and possible future collaborations. Though the request from the ODHE is only to the public institutions, this meeting is an opportunity for the public, private, and special ...
More InfoSome library customers are like the Red Poison Dart Frog of Costa Rica. Their behaviors are toxic! How many times a day are you dealing with angry, difficult and even downright unreasonable customers? They truly can be poisonous, if you let them!
The good news is that you can choose to not let them ruin your day or poison your “service attitude” with their venom. And by using a few proven techniques and questions some of these red frog ...
Some library customers are like the Red Poison Dart Frog of Costa Rica. Their behaviors are toxic! How many times a day are you dealing with angry, difficult and even downright unreasonable customers? They truly can be poisonous, if you let them!
The good news is that you can choose to not let them ruin your day or poison your “service attitude” with their venom. And by using a few proven techniques and questions some of these red frog ...
Some people pay for cable and satellite television, others opt for Internet streaming services. The latter group, often known as cord cutters, is a population quickly growing in popularity as the ease and accessibility of online streaming content is made available. While there people who cancel their cable and jump right into the new territory, you may be surprised to know that you have many patrons in your community that would like to learn about cord cutting before they ...
More InfoAs a result of the Day for Small Libraries and Branches we are starting a Branch Managers Network. Here is an opportunity to share your challenges and successes with other branch managers within the region. This will be the first meeting. Please join us at the Brunswick Branch of Medina County District Library on Friday, May 11, 2018.
Light refreshments will be provided.
More InfoArt is important and there are many ways to infuse art into your library and programs.
Workshop Topics Include:
Attendess will be given full instruction sheets with room layouts, project photos, instructions, and ...
More InfoDo you find it challenging to keep youth engaged after school? Looking for some new after school programming ideas? Then join us as we hear tips and tricks from youth services librarians on how to keep youth engaged through active and passive programs. You will also have an opportunity to share your afterschool program successes and challenges with other attendees.
Featured Presenters from Tuscarawas County Public Library System:
Jessica ...
“No matter what type of library you work in and what type of position you hold in the library, you are embedded in “intercultural labor” every day,” according to Beate Gersch. In the midst of our busy days we don’t always understand the challenges faced by others. Do you want to grow in your understanding of how biases impact on service to patrons and on our profession? Are you aware of your personal cultural identity and biases?...
More InfoExperts suggest that we are communicating in one way or another more than 90% of the time we are awake! Communication can be positive or negative, verbal, non-verbal or in writing. Communicating effectively is a learned skill that requires practice, patience and a desire to be more effective every day.
More importantly, your success as a supervisor will greatly depend on how effective you are in communicating your message to others...
You want your library to welcoming. It is more than just customer service. You want to surprise and delight your patrons to keep them coming back.
By attending this engaging webinar, participants will be able to:
1. Explore all five senses and discover how to best use each in delivering a welcoming library experience for our patrons
2. Identify your strengths in addressing the needs of all types of patrons
3. Ponder the talents of...
You want your library to welcoming. It is more than just customer service. You want to surprise and delight your patrons to keep them coming back.
By attending this engaging webinar, participants will be able to:
Explore all five senses and discover how to best use each in delivering a welcoming library experience ...
There is an additional $15 surcharge for facility use and amenities.
Back by popular demand! This hands-on workshop will help you build a firm foundation in early literacy. Participants will learn how brain development impacts how young children learn, and will explore effective, research-based early literacy resources and activities. The workshop covers the Six Early Literacy Skills presented in the PLA/ALSC Every Child Ready to Read® 1st edition, ...
In the morning we will touch upon the nuts and bolts of building a digitization program. We’ll start from the very beginning as we discuss the reasons why you want to start scanning, the equipment and knowledge potentially needed, and workflows to achieve your goals in a timely and efficient manner.
The workflow section will include topics such as: selection of materials, gathering information about the materials (e.g. copyright, statistics, etc.), ...
In order to successfully lead others, supervisors need to feel empowered, knowledgeable, capable of exciting their team members and inspiring them to do their best work every day. Join Robin S. Wood, MBA, MLIS,Assistant Director of Public Service - Main Library at Cleveland Public Library, as she walks you through the ...
More InfoNot all team are born to be highly effective. In this workshop, you will find out how to overcome obstacles, personalities and conflict. You will learn the 5 key steps to becoming a highly functioning team. Through activities, examples and experience you will gain the knowledge and experience you need to work well together.
Objectives:
Being a new supervisor can be a daunting experience. The ability to share successes and find answers to your challenges can go a long way toward making the transition a positive one. Based on input from our membership, NEO-RLS has created a New Supervisors Network Group. Please join us for the first meeting on Friday, April 20, 2018 at the Twinsburg Public Library. This will be a self-directed group open to all new supervisors in any library within ...
More InfoMorning:
Participants will learn to address common problems associated with homeless patrons (e.g. odor, panhandling, etc.). The focus of this practical training is for frontline staff to have the tools they need to prevent/resolve problems while still remaining an inclusive library.
Afternoon :
A deeper dive into the concepts learned in the morning session, this training provides opportunities for ...
In the first half of this discussion, we'll go over infographics, which are simply visual representations of complex information done in a way that is easily digestible for your audience. We'll talk about why and when you might want to use them as well as some basics on getting started on creating your own.
Then we'll tackle creating a simplified style guide for your organization. A style guide helps insure that all publications and materials from your ...
Join Storyteller Lindsay Bonilla for this immersive, hands-on half day workshop on storytelling. This workshop will get participants thinking about ways to actively involve the audience in their tellings. Reasons for interactive storytelling, how to choose appropriate material and different levels of audience participation will be discussed. Opportunities to develop stories and make them interactive will also be given. Also, tips for how to learn a story so you ...
More InfoThe Myers Briggs Type Indicator assessment is one of the most popular and well-known personality tests today, taken by 80% of Fortune 500 companies and 89% of Fortune 100 companies according to the CPP. There has recently been a lot of buzz, both positive and negative, surrounding the assessment, but it continues to be a highly demanded test to be taken by professionals. What is the Myers Briggs Type Indicator assessment? How can it help you work more effectively as a ...
More InfoReal advice for real librarians! We all know that STEAM programming is important, but how practical is a coding club in a real library with limitations like budgets, space, and a staff who has never touched code before? Learn how one librarian took herself from coding newbie to successful educator running two coding clubs for grades 6-12.
This webinar addresses:
Thinking about becoming a Passport Acceptance Facility? Learn what to expect when setting up space for accepting passports, training your staff to become Passport Agents and what you can do to make the process run smoothly. We will share how we set up a very successful Passport Acceptance Facility.
In this webinar you will learn:
...
We will cover some key points on how a library can provide local history services and programs to the community. We will look at the basics behind creating a local history program and tour the exhibits at the Cuyahoga Valley Historical Museum and visit the Roush Room for Local History at the Peninsula Library and Historical Society.
In the afternoon you will hear about the Cleveland Memory Project and the Ohio Outdoor Sculpture ...
The fundamental safety responsibility of all employers is to provide and environment free of recognized hazards capable of causing loss. Understanding each and every potential hazard capable of causing a loss is an overwhelming task. Numerous standards and programs detailing responsibilities for specific hazards have been created. Not all of these standards and programs have direct application to Library operations, but many have requirements that apply to all industries, ...
More InfoPart I: Having the right people in place at the right time to serve your visitors/customers/clients is critical. But sometimes we are challenged by the availability of top talent in our labor market or there are internal constraints such as time and budget that prevent us from finding and getting the best people.
Our March 2018 program will be an interactive one where we will discuss these challenges and learn how we can successfully meet them.
We will begin the morning with training on preparing for an audit . Our training will be provided by a representative from the Auditor of State’s office, Joey Jones. He is a Chief Auditor in the Audit Division in the East Region. Mr. Jones will present from 10:00 until noon.
The afternoon will be a roundtable discussion. Please send Debbie any items for the agenda to be discussed in the afternoon by ...
Heard of Open Educational Resources (OERs) but not sure what they are? Want to gain some hands-on experience working with OERs and exploring their use in libraries and other educational settings? Join us at this all-day workshop to learn why you should care about OERs, where you can find them, and how you can use them to better serve your community.
Interest in OERs is gaining momentum all over the world and, now more than ever, librarians are poised to become...
How can you encourage young people to read voraciously? Inject some competition into their reading! Join the Director, Benjamin Reid, and Public Services Librarian, Carol Opalka, from Huron Public Library for a webinar on the Erie County Libraries Battle of the Books. Implemented by Reid and Erie County Teen Librarians in 2015, this successful, literary spectator sport is now a highlight of the fall programming schedule. Learn about the rules of the game, time and ...
More InfoVital Information for all Government Entities
More than ever, cybertheives are targeting Ohio's local governments and tax dollars with great sophistication. Auditor of State Dave Yost wants to help public employees fortify their governments to shield themselves from digital threats and fend off cyberattacks.
The Auditor's office is offering FREE, 2.5 - hour cybersecurity trainings across the state. Learn about:
Procurement of Library Facilities: Procurement of an Architect, Bidding, Procurement of a Construction Manager at Risk, and Procurement of a Design Builder
This program will discuss the various processes for selecting professionals to assist with the design and construction of public library facilities in Ohio. Each of the major project delivery models will be discussed, including an overview of each procurement process, the standard for ...
People with disabilities, be it physical, mental, or medical, are among the most disadvantaged in our society. According to the US Department of Labor, only 16% of people with disabilities will complete a Bachelor’s and less than 50% will find gainful employment.
This session will offer actionable strategies for welcoming patrons and staff with disabilities into your libraries. A brief presentation will be followed by case studies with a focus on group ...
People with disabilities, be it physical, mental, or medical, are among the most disadvantaged in our society. According to the US Department of Labor, only 16% of people with disabilities will complete a Bachelor’s and less than 50% will find gainful employment.
This session will offer actionable strategies for welcoming patrons and staff with ...
Conflict occurs for many reasons and is an inevitable part of unique human beings co-existing. Unfortunately few people have had formal training in conflict mediation techniques. As a result, incongruous methods used to manage the conflict can actually inhibit resolution.
This program provides strategies for achieving conflict resolution that strengthens harmony in the relationship rather than damaging it. Topics to be covered include:<...
Join your peers for a lively discussion of the latest issues facing human resources.
Please email any agenda items you are interested in discussing to Yvette Wasko.
Lunch and light refreshments will be provided.
More InfoThe NEO-RLS New Supervisor's Academy is back by popular demand.
Becoming a supervisor adds new and different challenges to your work day regardless of the type of library you work in or the size of library you work in, The Academy's courses will provide you with the skills and confidence you need to handle the many and varied challenges of being a supervisor. Programs will focus on three key areas: leadership, communication and staff ...
Summer Reading is back and thanks to overwhelming positive feedback, we will be holding one big event again this year on Wednesday, February 21st, 2018 at the Hilton Garden Inn! Featured ideas will include incorporating music into programming, interactive story telling with music, crafts, decorations and of course our popular ‘round the room program ideas.
ATTENTION ATTENDEES: Please bring an idea to share during our ‘round ...
PALE (ProQuest Ancestry Library Edition) is one of four databases offered by the company. We will consider the scope of the database in overview mode to get comfortable with navigational principles at work in the interface. Then, we’ll take a more systematic approach to the tools used within the database, also pointing out the genealogy concepts and supporting resources that anyone needs to make better use of the product. By the end of three ...
More Info"Have you ever done a library program but things didn’t go as smoothly as you would have liked? Do you ever struggle to maintain control with a group of kids? Have you ever had an issue with behavior in your programs? Then join us for this webinar featuring Angela Wojtecki and Jill Burket as they share some guidelines, tips and tricks they’ve used in schools and various effective classroom management techniques.
Featured Presenters:
...
Teen Summer Reading Workshop is back and we will be holding it this year on Thursday, February 1st, 2018 at the Twinsburg Public Library! Featured ideas will include incorporating music into coding, music pop culture through the decades and End of Summer Reading parties.
ATTENTION ATTENDEES: Please bring an idea to share during our ‘round the room program share time. It can be any successful program your library has done and ...
Academic library partners with a special library to benefit middle school, high school and college students. How do unrelated organizations seeking a collaborative partnership make a case for funding, what are the logistics of such a partnership, and how does each entity benefit? These are just some of the questions at the heart of successful partnership. Collaborative projects grow, thrive, and mature if given mutual attention and consideration.
More InfoALA lists “diversity” as one of its 11 core values. Lately, the rhetoric around “diversity” has expanded to include the terms “inclusion” and “equity.” Typically, when we use the word “diversity” we refer to specific categories of identity: race, gender, ability, and sexual orientation, to name a few. As colleges and universities engage in more diversity initiatives, how is the conversation around diversity, ...
More InfoLibraries are making headlines for circulating such non-traditional items as guitars, fishing poles and bicycles. Are you doing something interesting at your library, or thinking about it? Presenters will share the ongoing experience of making gadgets, gizmos and bicycles, too available at the Avon Lake Public Library -- including why they do it, how they make work, and the challenge to spread awareness for things that patrons might not even realize they need!<...
More InfoGetting more and more requests for tech classes with no time or skills to create them? In need of supplemental resources to send home with patrons when they come in for one-on-one tech help? Join Monica Dombrowski, Chair of PLA’s Digital Literacy Committee, as she shares strategies and resources along with Information about Gail’s Toolkit—now part of PLA’s DigitalLearn.org that will make it easy for you create ...
More InfoWant to engage children with the latest technology but don’t know where to begin? Interested in using technology in your programming but you’re on a tight budget? Join us for the third annual Gadgets and Gizmos webinar. This popular, detailed webinar presentation will showcase some cool new tech gadgets (such as Star Wars Droid Inventor Kit, Cloud Rover, Lego Boost and Circuit Scribe), websites and resources you can incorporate into your youth ...
More Info"Girls Who Code, the national non-profit dedicated to closing the gender gap in technology, is partnering with NEO-RLS Libraries! Join Hannah Simon Goldman, Ohio Regional Partnership Coordinator for GWC, for a quick half-hour webinar on Thursday, January 11th at 2:00p.m. to learn all you need to know about how to launch your own FREE after-school coding Club. In GWC Clubs, 6-12th grade girls use computer science skills to impact their community as they join our ...
More InfoWe will start the morning with an OPERS presenter that will be speaking on OPERS at Your Library: New Hire Guidelines, Online tools and Assisting Employees Ready for Retirement.
If you have any questions or content that you would like the speaker to cover, please email your comments to Debbie by November 17.
The speaker will be ...
Grants can support the changing needs in your community and your budget, as well as many additional benefits. Stephanie Gerding’s grant webinars are known for being easy to understand, motivating, fun and full of valuable tips.
In this interactive webinar, you will learn the basic process of grant work, including how to develop a winning grant...
Join us for a day of adult summer reading ideas. Find out how the Tuscarawas County Public Library System energized their Adult Summer Reading Program through promotion, marketing, prizes, and parties. Additional topics will include specific Summer Reading promotions used by the library as well as challenges faced while forming a program adults enjoy.
Janet Ingram Dwyer, Library Consultant with the State Library of Ohio, will share an overview ...
Our first speaker will be Halli Brownfield Watson, Associate Assistant Attorney General from the Ohio attorney General’s Constitutional Offices Section. She will speak on the Ohio Sunshine Laws which consist of the Ohio’s Public Records Act and Open Meeting Act.
Halli joined the Attorney General's Office in 2014. Her clients include the Board of Bar Examiners, the Client Security Fund, the Ohio Consumers' Counsel, the Ohio ...
It is critical for academic library leaders to understand and anticipate changing budget models and funding formulas on their campuses. To succeed in the future, most important development or advancement work you do each year should be with stakeholders like students, faculty, and leadership. Join John Chrastka, Executive Director of the political action committee EveryLibrary to learn practical tips and techniques for building new or deeper coalition for the library on ...
More InfoInterested in brushing up your resume? Looking for some advice on how to nail that interview? A four-person speaker panel will present on topics including perfectly tailoring your resume to the position, strategies for answering interview questions, and more! Please bring a copy of your current resume and targeted job advertisement to get feedback on at the end of the session. We look forward to seeing you there!
Speaker Panelists:
An advanced training class presented by the Ohio Society of Notaries
Topics include:
An in-depth overview and discussion of key components that might be included in a Library's Workplace Safety Program.
Topics covered:
This program is designed for decision makers such as Library Managers and Directors who may be interested in creating or updating a ...
More Info“Why can’t I find it?” “Don’t we have anything on this?” If you’ve ever been frustrated by searching your library’s catalog, this is the program you need to learn more about how to search effectively. Let a cataloger with experience in public and academic libraries demystify stopwords, operators, browsing versus keyword searches, subject heading subdivisions and more. Learn how to make the most of the treasure hoard of data ...
More InfoLearn Microsoft Excel with hands-on training. This Microsoft Excel course will teach you how to do calculations in Excel, understand the 4 most commonly used formulas, data types, sort data, format the sheet for printing, and much more. The 4 hour class allows time for hands on activities that develop the confidence for people to hit the ground running. More advanced features such as conditional formatting, charts, delimiters and more.
The landscape for higher education funding, both overall, and specific to academic libraries, has been radically re-shaped by broader changes in U.S. politics and in the U.S. economy. What are the implications of the “new normal” in higher education budget and finance for academic libraries, librarians, and library leaders?
Two recent examples from public higher education will set the stage for this webinar: the University of Missouri –...
Culture influences each person’s thoughts, beliefs, perceptions, feelings, and behaviors. Our interactions with people across cultures are therefore open to a wide range of interpretations that are dependent upon each individual’s cultural background. Without the skills necessary to navigate through these differences, the potential for misunderstanding and miscommunication make cooperation unlikely, and at times impossible.
...
Communication as a two-way street is always important but it is absolutely critical when working on technical projects or problems where a shared vocabulary may be absent. Ensure the success of your next technical project or the quick resolution of daily technical problems through enhanced communication.
This workshop will focus on:
We want to show our appreciation and keep you informed. Please join us for breakfast on September 19th. You will meet the new Board of Trustees, hear what we have been doing this past fiscal year and find out what is planned moving forward. Holly Klingler, Research and Innovation Coordinator, will present on new aspects of non-verbal communication. The morning will conclude with the presentation of the Rising Star, Friend of NEO-RLS and ...
More InfoFeatured Presenters:
Marilyn Chidester, Retiree, Mount Vernon City Schools
Sharon Tharp, Library Media Specialist, St. Vincent dePaul School
Linette Porter-Metler, Community Relations and Public Affairs, Public Library of Mount Vernon and Knox County
Knox County Battle of the Books Program Leaders will be discussing the origin of the program, what is involved “behind the...
Learn more about Outlook. This course will briefly introduce you to setting up an account, differences between POP3 and IMAP services. We will then focus on using Outlook features that go beyond simply sending email. We will focus on setting up a calendar, creating meetings, scheduling important tasks, categorizing tasks, setting up folder rules, and much more. Outlook is now available for use on nearly all mobile devices, tablets, or browser.
Join your peers for a lively discussion of the latest issues facing fiscal officers.
Please email any agenda items you are interested in discussing to Debbie Blair.
Successful political candidates know that the right way to connect with their voters starts by sharing their vision for the community they serve. For library funding - either at the ballot box or through donor support - your library strategic or facilities plan is where your vision and hope reside. In this session, learn how to create a 'fundable plan' using the tools of winning political campaigns to frame the community conversation. Join EveryLibrary's executive ...
Please plan to attend these prerequisites before the webinar.
Shut up and Listen
This course focuses on introduction to cloud computing to help develop the conceptual understanding of cloud technology. We will then define Cloud computing using historical examples of where we came from the last tier of Information resolution in Fog Computing. Discuss and define (SaaS) (IaaS) (Paas). Why SIP is crucial for all the services as it applies to library services. Then we will look at OverDrive streaming video as it directly applies to cloud computing.
More InfoThis course offers an overview of Windows 10; including a walkthrough of the all new start menu, new features, hotkeys (keyboard shortcuts), and much more. The course will also allow hands-on-time on the supplied Windows 10 workstations equipped with touch screen monitors. Don’t worry, the instructor will move around and assist you in a one-on-one environment.
Presenter: Matt Motes, Information Technologist, SEO Library Center
What does a skillful interviewer, a memorable presenter, a motivating team facilitator and a strong negotiator all have in common? They understand and use body language effectively!
Body language is an essential ingredient to create and enhance professional interactions. From how we impact others in our presentations or analyze candidates in the interviewing process to the effectiveness of our team facilitations and the persuasive abilities of our ...
An advanced training class presented by the Ohio Society of Notaries
Topics include:
Join your peers for a lively discussion of the latest issues facing fiscal officers.
Please email any agenda items you are interested in discussing to Debbie Blair.
Other Dates and Locations for ALICE Training
Tuesday, March 21st --Mansfield/Richland County Public Library
Wednesday, April 26th --Stark County...
Other Dates and Locations for ALICE Training
Tuesday, March 21st --Mansfield/Richland County Public Library
Wednesday, April 26th --Stark County...
Critical Conversations: Social Issues Explored on May 4, 2017 in lieu of our spring Showcase. The day will feature speakers discussing how homelessness, mental health issues and the opiate epidemic impact our ability to serve our patrons and communities, what we can do to remain effective and how to face the problems on a daily basis without growing increasingly jaded or discouraged. Our keynote speaker, Dr. Kendra Albright, Director of ...
More InfoOther Dates and Locations for ALICE Training
Tuesday, March 21st --Mansfield/Richland County Public Library
Wednesday, May 10th --Ritter Public Library
Are you wondering what skills or knowledge you'll need on the job as a new information professional? Do you want to hit the job market with practical skills already in place? Want to discuss the on-the-job lessons you've learned as a new professional? Join us for this interactive panel presentation about lessons learned after graduation from library school.
Other Dates and Locations for ALICE Training
Wednesday, April 26th --Stark County District Library
...
In this webinar we will touch on the possibilities of using Google Forms at your library. Specifically we will discuss the possibilities of using them for Summer Reading and other statistics gathering. Google forms is a FREE platform that can be used to allow your Summer Reading program to have online possibilities. Please bring your questions!
How many times have you left a conversation wishing you had said what you were really thinking instead of holding back for fear of making the situation worse? Or have you had conversations in which you said something you later regretted? The balance between passiveness and aggressiveness—setting boundaries with others-- is a skill with which many of us struggle. Assertiveness requires appropriate timing, word choice, diplomacy and strategies that ...
More InfoAre you finding yourself ready for a new challenge? Wishing you could learn a new skill? Hungry for an opportunity to develop your career in new and different ways?
You don’t need to wait for your next performance review or goal-setting session to get started. You can launch your own growth plan right now! This program will show you what you need to do to begin growing today.
This interactive session will ...
Elizabeth Bolander, Director of Research and Evaluation for the Cleveland Museum of Art, will lead an entry-level, hands-on workshop that gives a broad overview of many of the key steps in the evaluation process. From the initial design process of determining the key research questions and methodological approaches, to survey writing do’s and do not’s, through communicating the results, Elizabeth will share tips and tricks learned through different projects ...
More InfoJoin the Northeast Ohio Regional Library System for an informative morning for circulation managers and anyone interested in exploring reporting standards for library usage and the issues surrounding what we measure to show impact. The morning will begin with Tena Wilson sharing her story about making Stark County District Library a fines free library and what she has learned along the way.
The morning will continue with Tena will discussing ...
In 2016 we find ourselves working with individuals from multiple generations, cultures and backgrounds, each with their own ideas about customer service, communication, and overall work satisfaction. This combination of work and communications styles can cause individuals to collide in the workplace. However, talking about real issues and tackling the truths and myths we experience every day will allow us to to better understand the various needs/wants of each ...
More InfoThis is an opportunity to fine tune your resume and interviewing skills in order to be ready for your next promotion or your first job. You will hear from Mary Anne Nichols, professor at Kent State University, School of Library and Information Science about networking and professional involvement. Pam Hickson-Stevenson, Deputy Director, Akron-Summit County Public Library will discuss the perfect resume. Yvette Wasko, HR Manager, Warren Trumbull County ...
More InfoLearn about the basics of Project Management and Project Management methodology in this half-day workshop. Participants will learn the difference between a Program and a Project. We will be talking about special library projects, ones that take on a higher scope than program planning, projects that require a team of people that have a start and end date, budget requirements, levels of knowledge and involvement from internal and external stakeholders...
More InfoWarning! Bad communication habits may cause unnecessary stress and confusion in your work life. Even if you consider yourself a good communicator, you’re probably making some communication mistakes without even realizing it. It is essential to possess great communication skills. It is also important to install such soft skills in your employees. That’s why you need Best Practices in Communication.
Details...
Join us for NEO's Staff at Kent State University
Luncheon Keynote:
Customer Service is NOT an Either, Or, it is for Everyone!”
Happy Employees = Happy Customers
Presented by:
Diamon Perry & Patricia Nixon, Summit County Developmental Disabilities Board
Customer experience training is crucial for any organization that works with customers or clients. We believe good customer service flows from the ...
Do you ever find it challenging to maintain a positive attitude at work? If so, this webinar is for you! This session will teach you how to deal with negativity and the value of self-care.
Presenters:
Amber Elfrink and Brooke Vanderlin, Talmadge Branch of Akron Summit County Public Library System
Lunch on your own
“THAT’S NOT THE KIND OF WORKSHOP WE USUALLY HAVE!?”
RIGHT! COME JOIN YOUR COLLEAGUES FOR THIS EVENT…
Topic TBD
Start the school year off right! Learn how to manage unruly teens, problem patrons and other safety challenges. Bossie Loggins will discuss staying safe and how to diffuse problems before they occur. You will be given tips and solutions on how to deal with some of the many situations that occur in our libraries. Learn how to maintain a safe and welcoming environment at your library.
Lunch on your own
“THAT’S NOT THE KIND OF WORKSHOP WE USUALLY HAVE!?”
RIGHT! COME JOIN YOUR COLLEAGUES FOR THIS EVENT…
Topic TBD
Have you ever wondered just what happens in the Technical Services Department of your library? Are you curious about how new materials are readied for the public? What about RDA? If you are eager to ease your confusion about Technical Services, join Teanna Weeks for an interactive webinar on all things Technical Services.
More InfoDon’t just attend webinars – lead one! In today’s online learning environment, it’s easy to share skills and experience and to expand your resume by teaching online. It’s easy if you let NEO show you how.
Plan to attend this half day training, then let’s work together to help you develop a webinar for NEO!
(Lunch is on your own and then, if you like, come back for NEO’s afternoon ...
Ewwww! Is that a bed bug? How can your staff tell? Do they know what to do if it is? All libraries are struggling with this icky phenomenon and there are answers out there! Come and hear how to assure both your community and your staff that your library has this buggy issue under control.
Effective Workplace Communication for New Supervisors
Communication can be positive or negative, verbal, non-verbal or in writing. Communicating effectively is a learned skill that requires practice, patience and a desire to be more effective every day.
More importantly, your success as a supervisor will greatly depend on how effectively you are communicating with others in your library. This webinar for the New Supervisors Academy of will focus ...
More InfoHas it been 10 years already since NEO was born! Yes, and the next 10 years will be even more eventful, impactful and important to our 100s of libraries. Come, celebrate that NE Ohio has such a thriving, innovation support organization and hear comments from PLA President-Elect and Cleveland Public Library Director Felton Thomas. Sign up soon!
FREE
Gain confidence and find your voice!
Toastmasters will:
NEO is starting a Toastmasters Club that will meet every Tuesday of the month at 2 p.m. Starting Tuesday, January 19th. Join us every week, once a month or when you can. If you can't make...
More InfoFREE
Gain confidence and find your voice!
Toastmasters will:
NEO is starting a Toastmasters Club that will meet every Tuesday of the month at 2 p.m. Starting Tuesday, January 19th. Join us every week, once a month or when you can. If you can't make...
More InfoFREE
Gain confidence and find your voice!
Toastmasters will:
NEO is starting a Toastmasters Club that will meet every Tuesday of the month at 2 p.m. Starting Tuesday, January 19th. Join us every week, once a month or when you can. If you can't make...
More InfoFREE
Gain confidence and find your voice!
Toastmasters will:
NEO is starting a Toastmasters Club that will meet every Tuesday of the month at 2 p.m. Starting Tuesday, January 19th. Join us every week, once a month or when you can. If you can't make...
More InfoNEO offers a Brand New Training Opportunity
An Online Indepth Course Not a Webinar!
Cost: ...
Special Event Pricing: $25 for everyone!
includes lunch
With this special pricing NEO encourages you to send many staff!
Mentoring for all Types and Sizes of Libraries: Programs and Processes That Work
(9:00 a.m. – 12:00 p.m.)
The morning’s presentation will focus on the variety of opportunities where mentoring is a good ...
Cost: $80
Cost w/ Bronze Discount $60
Cost w/ Silver Discount $40
Cost w/ Gold Discount ...
FREE
Gain confidence and find your voice!
Toastmasters will:
NEO is starting a Toastmasters Club that will meet every Tuesday of the month at 2 p.m. Starting Tuesday, January 19th. Join us every week, once a month or when you can. If you can't make...
More InfoFREE
Gain confidence and find your voice!
Toastmasters will:
NEO is starting a Toastmasters Club that will meet every Tuesday of the month at 2 p.m. Starting Tuesday, January 19th. Join us every week, once a month or when you can. If you can't make...
More InfoCost: $165
Cost w/ Bronze Discount $127.50
Cost w/ Silver Discount $ 90
Cost w/ Gold Discount ...
FREE
Gain confidence and find your voice!
Toastmasters will:
NEO is starting a Toastmasters Club that will meet every Tuesday of the month at 2 p.m. Starting Tuesday, January 19th. Join us every week, once a month or when you can. If you can't make...
More InfoFREE
Gain confidence and find your voice!
Toastmasters will:
NEO is starting a Toastmasters Club that will meet every Tuesday of the month at 2 p.m. Starting Tuesday, January 19th. Join us every week, once a month or when you can. If you can't make...
More InfoCost: $80
Cost w/ Bronze Discount $60
Cost w/ Silver Discount...
FREE
Gain confidence and find your voice!
Toastmasters will:
NEO is starting a Toastmasters Club that will meet every Tuesday of the month at 2 p.m. Starting Tuesday, January 19th. Join us every week, once a month or when you can. If you can't make...
More InfoCost: $15 for all
Are you new to libraries? Join the NEO-RLS New to Libraries Network for our very first event!
Who: The New to Libraries Network and its events are open to all those who are new to libraries--LIS students, library staff, library HR professionals, and new librarians from any kind of library.
What: This networking event will provide opportunities for attendees ...
FREE
Gain confidence and find your voice!
Toastmasters will:
NEO is starting a Toastmasters Club that will meet every Tuesday of the month at 2 p.m. Starting Tuesday, January 19th. Join us every week, once a month or when you can. If you can't make...
More InfoCost: $165
Cost w/ Bronze Discount $165
Cost w/ Silver Discount $90
Cost w/ Gold ...
Cost: $15
Cost w/ Bronze Discount $15
Cost w/ Silver Discount $15
Cost w/ Gold ...
FREE
Gain confidence and find your voice!
Toastmasters will:
NEO is starting a Toastmasters Club that will meet every Tuesday of the month at 2 p.m. Starting Tuesday, January 19th. Join us every week, once a month or when you can. Come and find out ...
More InfoFREE
Gain confidence and find your voice!
Toastmasters will:
NEO is starting a Toastmasters Club that will meet every Tuesday of the month at 2 p.m. Starting Tuesday, January 19th. Join us every week, once a month or when you can. Come and find out ...
More InfoFREE
Gain confidence and find your voice!
Toastmasters will:
NEO is starting a Toastmasters Club that will meet every Tuesday of the month at 2 p.m. Starting Tuesday, January 19th. Join us every week, once a month or when you can. If you can't make...
More InfoFREE
Gain confidence and find your voice!
Toastmasters will:
NEO is starting a Toastmasters Club that will meet every Tuesday of the month at 2 p.m. Starting Tuesday, January 19th. Join us every week, once a month or when you can. Come and find out more ...
More InfoFREE
Gain confidence and find your voice!
Toastmasters will:
NEO is starting a Toastmasters Club that will meet every Tuesday of the month at 2 p.m. Starting Tuesday, January 19th. Join us every week, once a month or when you can. If you can't make...
More InfoFREE
Gain confidence and find your voice!
Toastmasters will:
NEO is starting a Toastmasters Club that will meet every Tuesday of the month at 2 p.m. Starting Tuesday, January 19th. Join us every week, once a month or when you can. If you can't make...
More InfoFREE and open to all!
Join colleagues for refreshments, networking, and updates on what’s new at OverDrive. Hear the OverDrive presentation from ALA Midwinter.
Relax, chat, put OverDrive faces to names, enjoy the food and drink, experience the beautiful Blue Sky Campus, and go back to your library refreshed and ready to take on February!
FREE
Gain confidence and find your voice!
Toastmasters will:
NEO is starting a Toastmasters Club that will meet every Tuesday of the month at 2 p.m. Starting Tuesday, January 19th. Join us every week, once a month or when you can. Come and find out ...
More InfoFREE
Gain confidence and find your voice!
Toastmasters will:
NEO is starting a Toastmasters Club that will meet every Tuesday of the month at 2 p.m. Starting Tuesday, January 19th. Join us every week, once a month or when you can. Come and find out more ...
More InfoThis webinar deals specifically with attitudes and actions for cultivating customer loyalty with both internal and external customers at the library, and offers a number of specific tools to help make the patron interaction a meaningful and memorable experience.
Presenter: Steve Wishnack
When you receive your confirmation of ...
If your page departments seems to have a revolving door on it and you spend more time hiring pages than seeing items actually get shelved, this workshop is for you. Come hear some great ideas for streamlining this never ending, challenging and rewarding job of Page Supervisor.
When you receive your confirmation of registration for this archive the ...
What are the most common errors made in performance appraisals, and how can they be overcome?
How can managers get employees to take more accountability in ...
Everyone creates records in the course of doing their jobs, and in today’s increasingly digital office environment those records are likely to be in electronic formats. Managing electronic records can be challenging—there may be multiple copies in various locations, a lack of appropriate storage, or records may be in difficult formats such as ...
More InfoThe Handling Angry Customers with Tact and Skill webinar explores our dealings with other people by defining the source of their anger and difficult behavior, (hint: it's not usually the person, it's their behavior) and gives you a step by step approach to help you effectively diffuse and resolve these situations.
Presenter: Andrew ...
This short interactive session will provide an overview of intellectual freedom, the many issues it presents for library staff, and how you can prepare for materials challenges. Bring your questions and IF stories to share.
Learning Objectives:
Why is "equal access" a cornerstone of public library service...
Great things happen when people are motivated. However, we often think that everyone comes to the job already motivated or they should be as motivated as others around them. Either rarely happens and therefore, it is the Manager/Supervisor’s job to motivate staff. This session will look at ways of discovering what motivates your staff, ...
More InfoYour job is to enforce a rule, protect property, and create a safe place for people who come to work and play. If you knew what to say and do, and how to say and do it, you would be more likely to take effective action. Learn how the experts deal with the every day chaos of a library and what works, most of the time, with most people, in most situations.
<...
I am sure you have heard the phrase, “that's already encumbered.” What exactly does this mean? Come to this webinar to find out what this means, how libraries are funded and much more.
Upon completion of this webinar you will have a better understanding of:
How libraries are funded – PLF and other ...
The words we use impact the quality of service delivered by library staff. Some words (words to use) satisfy customer needs and wants, connecting us to customers in meaningful ways. Others (words to lose) are negative, destructive, and disconnect us from customers. This webinar reveals the importance words have on our interactions with both internal and external...
More InfoFREE to all
Now is your opportunity to chat with other library staff that conduct training for staff or patrons. Bring your challenges and we will solve them together. No need to leave the library just 45 minutes to talk to your colleagues.
Facilitator: Melissa Lattanzi, CE Coordinator
Geographic Member/Other Cost: $50
Full/CE Member Cost: $25
The 20 Second Talk." We go 20 ...
Cost: $35 for all!
RIDE IN COMFORT TO LEGISLATIVE DAY!
Save the hassle, the gas and the parking costs of driving to Columbus for OLC’s 2015 Legislative Day (April 28, 2015) by taking the NEO FUN BUS! Sign up at NEOToday.org – no later than March 23 – to reserve seats for you, your staff and Board members. (NEO must have 35 riders by March 23, 2015, or the bus will have to be cancelled. If that happens, everyone who ...
All Day Showcase Cost: $55
Afternoon Showcase & luncheon $15
Mental Model Busting (9:00 a.m. – 12:00 p.m.)
"But we have always done it like that!" Sometimes we are stuck in a mental model. It shapes our behavior and limits our perception of options. Cheryl Gould's entertaining and engaging program will teach us how to bust these mental models!
Afternoon Showcase & Luncheon ...
Cost:Â FREE
There are going to be a lot of changes to eRate this year, the morning will be an overview and update on changes to eRate. We’ll then break for lunch on your own and come back and go over the form 470 specifically.
This will not be a videoconference it will be a face to face event.
NEO is excited about Comic Con 2015: Summer Reading Workshop! We are anxious to share with you our ideas and hear yours for the 2015 Summer Reading Workshop. We would like to invite you to attend a planning meeting on Monday, October 27th at the NEO Office in Hudson from 10:00 a.m. – 12:00 p.m. This meeting will be open to all no matter what age youth you serve!
More InfoGeographic Member/Other Cost: $160 (includes lunch)
Full/CE Member Cost: $85 (includes lunch)Using tech to develop both online and real world skills
Â
Topics to include:
Geographic Member/Other Cost: $50
Full/CE Member Cost: $25
Solo librarianship presents unique challenges and opportunities as well and it doesn’t have to a life sentence in isolation. We’ll discuss how to best tackle some of the issues that creep up and ways to maximize the potential of your ...
Cost: FREE
Join us for a FREE workshop, tour of the office, cake, prizes, and giveaways to celebrate NEO's new office. Limited seating register early.
Stress is exacting a steady toll on human health and emotional well being. Yet, stress is a normal response and can be good for you if managed properly.
This program will identify the major stress factors in your life and provide tips and ...
Geographic Member/Other Cost:$50
Full/CE Member Cost:$25
Out of the vast collection of human behaviors, one of the most rapidly changing has been how we connect, especially due to an increase of technology tools and services. From the handshake to the handset, how we join together and interact has evolved immensely, from a face-to...
Geographic Member/Other Cost: $50
Full/CE Member Cost: $25
Once you have created your plan for de-selection what next? There are many ways to determine what goes and what stays and usage and age are only two of them. How do you deal with the digital collection? What about resource sharing? ...
Geographic Member/Other Cost: $50
Full/CE Member Cost: $25
“Weeding” in library circles is often a dirty word. Why would we want to get rid of anything? Or maybe you have experienced a backlash or resistance from the community, persistent patrons, your board, your staff, or even yourself. How we approach ...
Join two enthusiastic Children’s Librarians for a fast-paced & fun overview of fabulous and/or overlooked books for children, ages 2-9. We’ve got the best of the year 2013 in children’s publishing with a detailed and annotated bibliography.
Selected titles will be discussed in further detail illustrating great pairings, teasing out themes, and analyzing trends.
Have you ever wanted to have a stellar presentation, but felt that your presentation slides fell flat? Or have you thought that your dull PowerPoints limited your dynamic speech? Enter Prezi. Prezi is a little known software tool that allows you to bring your presentation slides to life. No longer will you have to flip from flat slides to flat slides, but you can present with a tool that animates and literally zooms into ...
More Info