Restaurant Supervisor - The Ellison Hotel

Job Postings Title:
Restaurant Supervisor - The Ellison Hotel

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Plains Management Group is a premier Hospitality Development and Management Company with decades of experience. Bringing the wisdom of experience in hospitality to its projects, striving to create a singular experience for each guest of each hotel. We are a privately held, fully integrated Hotel Development, Ownership and Management company located in Oklahoma City, OK. Formed in 2011 by the company’s Managing Partners, Jonathan Pitman and Ryan Slater, the company was created with the vision to develop, own and manage high quality hotels.

Property Info

The Ellison, A Tribute Portfolio Hotel, is part of Marriott’s Tribute brand that is a collection of independent hotels. As a lifestyle boutique, The Ellison was established to honor Oklahoman Author, Ralph Ellison, and to highlight Oklahoma and its uniquely undiscovered qualities. We are your Neighborhood Hotel, located in The Classen Curve adjacent to Nichols Hills and Western Avenue district. Discover what is Hidden in Plain Sight …
Restaurant Supervisor
Full-Time or Part-Time
Restaurant Lounge, Dining Room, Patio, Banquet Areas and Rooftop Patio Bar
120 Room Count Upscale Boutique Hotel
Urban Location
Supervisor: Director of Food & Beverage

Position Summary:

The Restaurant Supervisor will oversee operations in the hotel’s food and beverage areas through coordination and support of the front of house team. The Supervisor is to ensure that all standards of service and food execution are upheld at all times, and to address any guest concerns that may arise during service.
Supervisory Responsibilities:
The Restaurant Supervisor will assist management with certain operational tasks such as purchasing, organization, cleanliness, or training.
The Restaurant Supervisor will not schedule, hire, discipline or terminate fellow associates.

Leads by example, participating in line positions as needed to ensure successful service.
Ensures that all staff have arrived for their shifts and the restaurant is prepared for service.
Checks out front of house staff at the end of their shifts, ensuring sidework duties have been completed and checkout reports / cash drops have been submitted appropriately.
Ensures customer satisfaction with all aspects of the restaurant and dining experience by upholding standards and speaking with our guests to confirm quality in each interaction.
Handles customer complaints, resolving issues in a diplomatic and courteous manner.
Ensures compliance with alcoholic beverage regulations, including assisting the team with the stoppage of service when necessary.
Conducts daily inspection of restaurant and equipment to ensure cleanliness and proper operation; communicates any repair needs to management and / or the engineering department.
Performs other duties as assigned.

Required Skills/Abilities:
Strong supervisory and leadership skills.
Excellent interpersonal skills with a focus on customer service.
Excellent time management skills.
Excellent organizational skills and attention to detail.
Familiarity with food handling, safety, and other restaurant guidelines.
Proficient with Microsoft Office Suite or related software.

Current liquor license issued by the Oklahoma ABLE Commission.
High school diploma or equivalent required.
Previous restaurant experience required; management experience preferred.
Successful completion of corporate training program required.

Physical Requirements:
Ability to traverse all parts of the operation quickly.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift 40-50 pounds at times.

The Ellison Hotel is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

The Ellison Hotel
Mary Smith

Pre-Opening Offices
6000 N. Shartel
Bldg 16
Oklahoma City, OK 73118

Work Phone: