Job Postings Title:
Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, fax and ensuring complete guest satisfaction.
Daily check to ensure keys, units are ready for check in
Daily bag pulls, luggage pick up and drop off, guest pick up and drop off
Ensure all luggage is correctly labeled and stored
Ensure bellman room is kept clean, tidy and organized at all times
Assist shuttle drivers with guest and luggage pick up and drop off
Unit, key, locker, and telephone checks when requested
Assist housekeeping staff with common area cleaning and laundry
Clean and maintain lobby, entrance doors and bell trolleys including snow removal
General Office errands
Assist guests with general questions and enquiries
Assist Front Desk during periods
Check all telephones are hooked up and numbers are correct
Assist in cleaning of hotel for opening
Develop a good understanding of layout and be able to give directions to all areas in Hotel including pool.
Be able to supply the guest with all information that they need to be able to enjoy their stay.
Any other reasonable request as made by Front Desk Supervisor, Duty
Manager and Reservations Manager
Ensures complete guest satisfaction.
Answering Guest inquiries i.e. directions.
Recommending local area restaurants, points of interest, or needs for transportation.
Handling guest needs.
Maintaining cleanliness of front desk, lobby and back office.
Ensures that Quality Standards and Service are maintained for Property, Product, and People.
Must be able to work all shifts or varying schedules to support business needs.
Ensures Security for the hotel’s customers, employees, and property assets.
Supports established policies and procedures for WinStar World Hotel and the hotel’s brand.
Maintain clean and tidy appearance
Maintain clean and tidy work area
Assist in Front Desk daily clean up
Any other reasonable requests as made by the General Manager, Duty Manager, Reservations Supervisor, Reservations Manager and Housekeeping Supervisor.
Responsible for performing “other duties” as assigned by management.
Winston Hospitality at The WinStar World Casino Hotel
21444 WORLD WAY DR
21444 WORLD WAY DR