Classified Ad Title:
Technical Support Specialist

Post Date
5/7/2019

Expiration Date
5/31/2019

Details:
GENERAL RESPONSIBILITIES:

Provide analysis, data, financial reports, and operations information independently developed and created for the following three categories: (1) business operations, (2) finance, and (3) engineering support directly to the Chief Utilities Executive (CUE) and management staff, the Board of Directors, and other stakeholders, as required. Must operate at extremely high levels of accuracy and competencies, with a high knowledge of content. Exercise direct supervision of personnel performing financial roles, as assigned.

SPECIFIC DUTIES:

Under the general direction of matrix reporting, shall independently perform a variety of technical tasks, along with additional recurring tasks including but not limited to:

Business Operations:
• Compose and/or prepare documents, spreadsheets, and other forms of information to assist in interacting with the Board, staff, customers, and other stakeholders.
• With input, lead Board of Municipal Utilities' duties such as creating agendas and packages, collecting background information, and preparing minutes.
• Evaluate data, analyze trends, prepare forecasts, and present results pertaining to revenues, operations, construction, debt service and other areas.
• Research and recommend various financing and money management options to provide best “return on investment” for customers.
• Prepare sensitivity analyses regarding customer, operational, and project changes to forecast impacts on revenues and expenses.
• Represent the organization at meetings as needed and as directed.
• Plan and schedule organization meetings; organize and maintain files and records; handle information requests; and perform routine office functions such as copying, scanning, and operating office equipment.
• Perform other duties, as needed.

Finance:
• Create and maintain "dashboards" to help track and manage budgets and other functions of the organization.
• Provide accounting duties to assure revenues and expenses are posted/tracked in an auditable manner.
• Monitor expenditures and perform various budgeting tasks.
• Model financial “what if” scenarios to help recommend best alternatives.
• Oversee financial duties at the CUE’s direction.
• Direct financial staff and/or supervise financial-related duties of staff, as assigned.
• Perform other duties, as needed.

Engineering Support:
• Identify and apply for grants to help complete projects and other activities.
• Manage projects assigned by the CUE, conduct research, and write reports for these and other projects.
• Prepare bid documents and advertisements, bid tabulations, and other documents to support projects.
• Maintain effective interactions and good working relationships with internal and external stakeholders.
• Perform other duties, as needed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs and requirements of the job change.

Before being hired, the successful applicant should possess:
1. Experience in an office setting, and excellent public relations skills or an equivalent combination of skills, training, and experience.
2. Familiarity with money management in a business, preferably government, setting.
3. Ability to work closely and positively with all levels of stakeholders.
4. Ability to positively promote the organization and work in public-facing roles.
5. Ability to maintain confidential and sensitive information.
6. Ability to work with detailed, technical information.
7. Knowledge of general office, filing, and record keeping practices and procedures.
8. Knowledge of various word processing, spreadsheet, accounting, presentation, and similar software applications.
9. Ability to effectively communicate in written and verbal forms.
10. Ability to operate various forms of office equipment.

After performing the job, the successful applicant should also possess:
1. Knowledge of Avon Lake Regional Water operations and comfort with basic engineering terms and processes.
2. Knowledge of the budgeting, purchasing, and tracking processes.
3. Knowledge of the interrelations and necessary interactions between the City of Avon Lake and Avon Lake Regional Water.

The physical/mental demands described here are representative of the position to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Meet the physical and mental demands.
2. Work in office and similar areas and visit treatment plants and field locations.
3. Must hear and speak to communicate effectively in person and over the telephone. May have to interact with difficult stakeholders and respond appropriately.
4. Quickly answer staff and customer queries.
5. Work independently or in a team environment.
6. Prioritize workloads.
7. Always be mentally alert.
8. Act professionally and courteously.
9. Uphold a detail-oriented nature, with the desire to always improve the process and the outcome.
10. Work accurately and calmly under pressure and/or with repeated interruptions.
11. Make independent decisions.
12. Frequently required to talk or hear, stand, walk, use stairs, sit; use hands and fingers to handle or feel objects, tools, or controls; and reach.
13. The noise level in the work environment is usually low but sometimes may be high in the field and at the plants.
14. Specific vision abilities required by this job include close vision and the ability to adjust focus.
15. Work safely without presenting a direct threat to self or others.
16. Physically capable of operating vehicles (city-owned or personal) safely.
17. Must be available for evening meetings, etc. as needed.


Qualifications:
1. Educational experience: Bachelor's Degree, preferably in business, finance, or engineering with at least three years of related work experience. An Associate’s Degree and 10 years’ relevant experience or 10 years’ relevant military experience may be considered in lieu of a Bachelor’s Degree.
2. Familiar with financial processes/analyses and reporting, engineering terminology related to the utility, and business operations/stakeholder interface.
3. Highly proficient with standard software packages and applications, specialized software such as for accounting, internet research and technical reviews, and business computing.
4. Must be able to present to stakeholders both verbally and in written documentation at a credible level of knowledge and accuracy.
5. Must possess a valid driver's license with an acceptable driving record.


Comments:
The City of Avon Lake Civil Service Commission is accepting applications to establish an eligibility list for the position of Technical Support Specialist in Avon Lake Regional Water.

Applications may be obtained on-line at www.avonlake.org or in-person from 8:30 a.m. to 4:30 p.m. at Avon Lake Municipal Building, 150 Avon Belden Road, 2nd Floor, Avon Lake, Ohio beginning Monday, May 6, 2019. All applications are due to the Commission no later than Friday, May 31, 2019.

Minimum qualifications are contained in the application package available at 150 Avon Belden Road, Avon Lake, Ohio or online at www.avonlake.org.
A twenty-five dollar ($25.00) non-refundable filing fee is required when the application is returned. Said fee shall be in the form of a money order, cashier’s check or certified check payable to the City of Avon Lake.

THE CITY OF AVON LAKE IS AN EQUAL OPPORTUNITY EMPLOYER.


Employer:
Avon Lake Regional Water
Contact:
Joy Presley

Address:
150 Avon Belden Road
Avon Lake, OH 44012


Work Phone:
440-933-6141

Email:
jpresley@avonlake.org

Website:
www.avonlake.org