|Details:||The Assistant Branch Manager is responsible for the overall operational efficiency and soundness of assigned branch and proactively partners with the Branch Relationship Manager in leading a branch team to achieve service, sales, profitability and operational excellence in accordance with the Heritage Bank Mission, Vision, and Values.|
|Qualifications:||•High School diploma or equivalent - required. Associates degree or higher – preferred.|
•3+ years’ recent experience in retail banking branch operations, sales and new accounts, to include a minimum of 2 years in a lead or supervisory role and demonstrated success in leading, coaching, and motivating a team, within a financial services industry – required.
•Equivalent combination of education and experience may be considered.
•Strong listening, verbal, written, and telephone etiquette business communication skills, including effective questioning strategies and presentation skills; with the ability to read, write, speak, and understand English well.
•Strong leadership and managerial skills are required to manage, motivate, and develop a team, and monitor workflow and schedules. Employee development, performance management, training and employee counseling skills are essential.
•Demonstrated ability to train employees in customer service, sales, operations, compliance and product knowledge.
•In-depth working knowledge of all retail job functions, paying/receiving, operations, branch certifications, products and services, account and legal documentation and federal and state laws and regulations relating to branch operations.
•Thoroughly understands and applies principles, procedures, compliance requirements, regulations, and policies related to assigned area of oversight.
•Strong analytical reasoning, problem-solving, independent judgement, decision making, attention to detail, organizational, data review and time management skills.
•Proficient PC experience using MS Office products (Word, Excel, Outlook); and working knowledge of financial services industry core processing and automated banking systems, i.e., Fiserv or equivalent; with the ability to learn and adapt to new technologies quickly.
•This position may require National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008. Continued employment in this position with Heritage Bank is contingent upon successful registration and annual re-registration thereafter.
•Valid state driver’s license, proof of insurance and access to reliable transportation.
•Full time hours Monday through Friday, rotating Saturdays and/or extended hours, may be required.
221 5th Ave SW
Olympia, WA 98501
|Website:||visit our website...|