Geographic Member/Other Cost: $50
Full/CE Member Cost: $25
It’s Not About Me! Handling Those Complaining Customers Without Taking it Personally
Are you finding it difficult to “not” to take things personally from your complaining customers? You’re not alone! But how do you emotionally detach yourself from customers who want you to think its personal and that YOU are the problem?
This webinar is packed full of powerful tools and techniques you can begin to use immediately with your unhappy internal and external customers.
Presenter: Andrew Sanderbeck
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.