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Northeast Ohio Regional Library System

It's Not About Me! Handling Those Complaining Customers Without Taking It Personally [Featured Archive]
Date/Time
8/26/2019
At your convenience
Event Registration
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Competency
Customer Service
Event Description
Presenter:  Andrew Sanderbeck
  • 3 powerful techniques for not taking things personally
  • Six steps to dealing with customer complaints more collaboratively and in turn more effectively 
  •   Addressing your need to take things personally
When you receive your confirmation of registration for this archive the link to the archive will be included in the confirmation email.
Location
Online
Via Adobe Connect
UNITED STATES
Contact Person
Melissa Lattanzi
(phone: 3306550531)
Details
Cost:  $20
Gold, Silver & Bronze Members    FREE
Group rate 10 or more
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