Northeast Ohio Regional Library System - Event Information
Gripes, Grumbles and Grievances: Improving Labor-Management Relations through Effective Communication and Grievance Processing
Communication and Human Capital Management
This highly interactive course will help participants build strong labor-management relationships through effective communication and grievance handling skills. Participants will get information and hands-on experience in communication, collaborative problem-solving, grievance processing as well as tips for preventing grievances.
Learning Objectives Part I: Moving from Conflict to Collaboration
Learning Objectives Part 2: Effective Grievance Handling
Grievance vs. Gripe
Tips for Preventing Grievances
Don't miss this workshop and the newly renovated South Branch (Carnegie Building) of Cleveland Public Library.
Barbara Baker is a Commissioner with the Federal Mediation and Conciliation Service (FMCS) in Independence, Ohio. As a Federal Mediator, she assists parties in collective bargaining negotiations and mediates labor and employment disputes in the private, public and federal sectors. In addition, Ms. Baker trains labor advocates and management in collective bargaining including bargaining processes, contract administration, steward/supervisor training and developing effective labor management committees. She also provides training in communication skills such as conflict resolution, active listening and communication dynamics. In addition, Ms. Baker facilitates person to person dialogues as well as group discussions to promote strong workplace relationships.
9:30 AM - 12:30 PM Eastern
South Branch of Cleveland Public Library 3096 Scranton Road Cleveland, OH 44113 UNITED STATES