Date/Time
2/27/2018
9:30 AM - 12:30 PM Eastern Event Registration
Competency
Communication
Event Description
Conflict occurs for many reasons and is an inevitable part of unique human beings co-existing. Unfortunately few people have had formal training in conflict mediation techniques. As a result, incongruous methods used to manage the conflict can actually inhibit resolution.
This program provides strategies for achieving conflict resolution that strengthens harmony in the relationship rather than damaging it. Topics to be covered include:
Deborah Easton provides audiences with practical advice for utilizing effective communication skills. Her techniques for one-to-one interactions and group communications provide positive results. She has conducted training for organizations such as First Energy, Hyland Software and Summa Health System. Easton has been instrumental in numerous special projects, including developing performance evaluation systems and facilitating cultural change. She earned a master’s degree in speech communication and taught communication courses in Kent State University’s Department of Communication Studies and Graduate School of Management. Location
Contact Person
Melissa Lattanzi
(phone: 330-655-0531) Details
Who should attend: Anyone interested in conflict resolution
Competency: Communication GEO Cost: $80 Bronze Cost: $60 Silver Cost: $40 Gold Cost: FREE It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join. Tell a Friend
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