Northeast Ohio Regional Library System
VERBAL JEET: Resolving Conflict As An Emotionally Intelligent Communicator
Date/Time
6/15/2017
1:00 PM - 4:00 PM Eastern
1:00 PM - 4:00 PM Eastern
Event Description
- What is VERBAL JEET … and how can we all learn to use it?
- How can you RESOLVE CONFLICT rather than ESCALATING it?
- How should you define “RESPECT”?
- What are “EPR” SKILLS and why are they CRITICAL in keeping others off the defensive?
- What is the “POWER OF VULNERABILITY”?
- What is the “NEUROLOGY OF EMOTIONS” and why do we humans react the way we do?
- What are the THREE COMMUNICATION STYLES we use … and which one works?
- How can “RETREATING” and “ATTACKING” Communication Styles DESTROY all of your relationships … even though they are the most common styles we use?
- What is “HONEST RESPECTFUL COMMUNICATION?”
- What are “PARROTING” and “REWARDS” … and how do they equal “RESPECT?”
- What is “ACCUSATORY LANGUAGE” and how will it ESCALATE any conflict?
- Why does CONFLICT build TRUST?
- Why are PASSIVE AGGRESSIVES the most evil people in the world?
- Why is EMOTIONAL INTELLIGENCE a KEY SKILL in Resolving Conflict?
- What should you REQUIRE in your culture to resolve conflict?
Join Scott Warrick, Nationally Certified Emotional Intelligence Instructor, as he outlines the basic skills of EI and CONFLICT RESOLUTION that allows anyone to more effectively RESOLVE CONFLICT rather than ESCALTING it! Scott will not only outline these processes for you in his own unique, practical, entertaining and humorous style, but he will show you how to use this information IMMEDIATELY!
Location
Contact Person
Melissa Lattanzi
(phone: 330-655-0531)
(phone: 330-655-0531)
Details
Competency: Communication
GEO Cost: $80
Bronze Cost: $60
Silver Cost: $40
Gold Cost: FREE
It’s never too late to save your library money. NEO Memberships are pro-rated! Call us today to join.
GEO Cost: $80
Bronze Cost: $60
Silver Cost: $40
Gold Cost: FREE
It’s never too late to save your library money. NEO Memberships are pro-rated! Call us today to join.
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VERBAL JEET: Resolving Conflict As An Emotionally Intelligent Communicator
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