Northeast Ohio Regional Library System

Geographic Member/Other Cost:    $50
Full/CE Member Cost:                  $25

This is part of the New Supervisors’ Academy which is a blended continuing education event with face to face and online sessions. If you wish to attend the entire series or want more details on the series. Please click here for the entire list of courses.

Effective Workplace Communication for New Supervisors
Experts suggest that we are communicating in one way or another more than 90% of time that we are awake! Communication can be positive or negative, verbal, non-verbal or in writing. Communicating effectively is a learned skill that requires practice, patience and a desire to be more effective every day.

More importantly, your success as a supervisor will greatly depend on how effectively you are in communicating your message to others in your library. This webinar program for the New Supervisors Academy of NEO-RLS will focus on the do’s and don’ts of effectively communicating with others (including your boss)!

Presnter:
Andrew Sanderbeck has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the People~Connect Institute Webinars.

Participants will learn and begin to master the do’s and don’ts of:

• Verbal communication including one to one and one to group
• Written communication including email
• Non-verbal communication including body language
• Working with the three levels of communication in the library