Northeast Ohio Regional Library System

5/13/2014
9:30 a.m. - 12:30 p.m.

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Geographic Member/Other Cost:    $80
Full/CE Member Cost:                   $40
7 Secrets That Will Make You Magnetic and You will provide personalized customer
service for your patrons

Charisma . . . is that special something that makes organizations and people stand out. In this entertaining and information packed presentation you will discover the secrets used by Disney, Costco, Trader Joes, and others on how they create highly engaged customers. Highly interactive and humor filled, you can discover these easy to understand methods to turn your business into a hit!

Presenter:
Kordell Norton is high energy, humorous, entertaining, and is a business growth expert. He is a member of the National Speakers Association and holds the Certified Speaking Professional accreditation, and is a Past -President of the Ohio Chapter. In addition, he is an adjunct faculty member to over 7 universities and colleges.

New NEO Office
1580 Georgetown Rd.
Hudson, OH 44236
UNITED STATES

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Melissa Lattanzi
(phone: 330-655-0531)

• What is the 180 degree Rule and how does Hollywood use it to empty your wallet?
• What did a 14 year old teach Disney that caused them to pay him $50,000 (for weekends) a year to help them develop Disney Charisma?

This session will grow your customer skills, make your library a hit with the community, lower your marketing costs, improve employee morale and allow you to make business fun again. Filled with stories and examples from Apple Computer, Duck Dynasty, a bunch of Amish chicken growers, and more . . . this is a session attendance must. So whether you call it fairy dust, your special sauce, or as the French say . . . your “je ne sais quoi”, this session will have you laughing, learning and wishing you had more time. In addition you will get the 5 simple things that will make you personally more charismatic, magnetic, and . . . dare we say it . . . powerful.

Parking:  Please park behind the building.  NEO is the last door and you may enter there before the workshop starts.  After the workshop has begun please use our front entrance.

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Charismatic Customer Service:

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Face to Face Event