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VERSION:2.0
CALSCALE:GREGORIAN
METHOD:PUBLISH
PRODID://NEOL//182171
BEGIN:VEVENT
DTSTAMP:20260516T204624
VTIMEZONE:America/New_York
DTSTART:20161109T150000Z
DTEND:20161109T160000Z
UID:182171
SUMMARY:Art of Customer Service
LOCATION:Online, Via Adobe Connect
DESCRIPTION:Art of Customer Service\n\n11/09/16 10:00 AM EST\n - 11/09/16 11:00 AM EST\Description:\nWhat is customer service and why is it important?  This webinar will introduce and improve the soft skills needed to deliver truly excellent customer service.  Staff and managers alike are invited to discover how patience, body language, positive language and active training can make anyone a true "artist" of customer service.\n\nThis webinar is designed for anyone who interacts with the public.\Details:\nCompetency:  Programming\n\nGEO Cost:      $40\nBronze Cost:  $36\nSilver Cost:    $24\nGold Cost:    FREE\n\nIt’s never too late to save your library money. NEO Memberships are pro-rated! Call us today to join.\Location:\nOnline\nVia Adobe Connect\n,
X-ALT-DESC;FMTTYPE=text/html:Art of Customer Service<br /><br />11/09/16 10:00 AM EST - 11/09/16 11:00 AM EST<br />Description:<br />What is customer service and why is it important?&nbsp; This webinar will introduce and improve the soft skills needed to deliver truly excellent customer service.&nbsp; Staff and managers alike are invited to discover how patience, body language, positive language and active training can make anyone a true &quot;artist&quot; of customer service.<br />
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This webinar is designed for anyone who interacts with the public.<br />Details:<br /><font face="Verdana" size="2">Competency:&nbsp; Programming</font><br />
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<span style="font-size: small; font-family: Verdana;">GEO Cost: &nbsp; &nbsp;&nbsp; $40</span><br style="font-size: small; box-sizing: border-box; font-family: Verdana;" />
<span style="font-size: small; font-family: Verdana;">Bronze Cost:&nbsp; $36</span><br style="font-size: small; box-sizing: border-box; font-family: Verdana;" />
<span style="font-size: small; font-family: Verdana;">Silver Cost:&nbsp;&nbsp;&nbsp; $24</span><br style="font-size: small; box-sizing: border-box; font-family: Verdana;" />
<span style="font-size: small; font-family: Verdana;">Gold Cost:&nbsp;&nbsp;&nbsp; FREE</span><br style="font-size: small; box-sizing: border-box; font-family: Verdana;" />
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<strong><font face="Verdana" size="2" style="box-sizing: border-box; font-family: Verdana; font-size: small;"><font face="Verdana" size="2" style="box-sizing: border-box;"><font face="Verdana" size="2" style="box-sizing: border-box;"><font face="Verdana" size="2" style="box-sizing: border-box;"><font face="Verdana" size="2" style="box-sizing: border-box;"><em style="box-sizing: border-box;">It&rsquo;s never too late to save your library money. NEO Memberships are pro-rated! Call us today to join.</em></font></font></font></font></font></strong><br />Location:<br />Online<br />Via Adobe Connect<br />,  
PRIORITY:3
TRANSP:TRANSPARENT
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DESCRIPTION:Reminder
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