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PRODID://NEOL//132827
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DTSTAMP:20260516T204918
VTIMEZONE:America/New_York
DTSTART:20161010T133000Z
DTEND:20161010T193000Z
UID:132827
SUMMARY:NEO Staff Day
LOCATION:Kent State University, Student Center/ 2nd floor ballroom, Kent, OH, 44242
DESCRIPTION:NEO Staff Day\n\n10/10/16 09:30 AM EST\n - 10/10/16 03:30 PM EST\Description:\nJoin us for NEO's Staff Day at Kent State University\n\nLuncheon Keynote: \nCustomer Service is NOT an Either, Or, it is for Everyone!”\nHappy Employees = Happy Customers\nPresented by: \nDiamon Perry & Patricia Nixon, Summit County Developmental Disabilities Board\n\nCustomer experience training is crucial for any organization that works with customers or clients. We believe good customer service flows from the inside out!. Work environments that support positive interactions amongst employees create employees that understand the art of effective customer service skills. And ultimately employees will feel a greater sense of engagement and commitment to their job. Upon completion of this training, employers/employees should be able to recognize that we are all customers and we share responsibility for customer satisfaction, understanding what customers expect from us, handle customers’ problems effectively, and help improve overall customer satisfaction.\n\nBreakout Sessions Include:\nThe Relationship Between Mental Illness and the Library:  What You Need to Know\nStaying Safe:  You and Your Library\nStuff Happens:  Who's First\nWhat's New in Children's Literature\nYoung Adult Literature Update\nReaders' Advisory for the Rest of Us\nWhy Buy the Cow?  Milk These Informational Resources for Free\nDiversity:  Where Different Realities Collide\nIt's a Manager/Supervisor's Job to Motivate\nExplore Emerging Technology Lab\nTour KSU,School of Library and Information Science\nGood Bye 9 to 5 Some Tips on How to Retire Well\nNine Big Mistakes When Saving For Retirement\nNetworking Groups for All Library Staff\n\n\n \Details:\nCost:  $100\nGroup rates available, contact Melissa Lattanzi for details.\Location:\nKent State University\nStudent Center/ 2nd floor ballroom\nKent, OH 44242
X-ALT-DESC;FMTTYPE=text/html:NEO Staff Day<br /><br />10/10/16 09:30 AM EST - 10/10/16 03:30 PM EST<br />Description:<br />Join us for NEO's Staff Day at Kent State University<br />
<br />
<strong>Luncheon Keynote:&nbsp;</strong><br />
Customer Service is NOT an Either, Or, it is for Everyone!&rdquo;<br />
Happy Employees = Happy Customers<br />
Presented by:&nbsp;<br />
Diamon Perry &amp; Patricia Nixon, Summit County Developmental Disabilities Board<br />
<br />
Customer experience training is crucial for any organization that works with customers or clients. We believe good customer service flows from the inside out!. Work environments that support positive interactions amongst employees create employees that understand the art of effective customer service skills. And ultimately employees will feel a greater sense of engagement and commitment to their job. Upon completion of this training, employers/employees should be able to recognize that we are all customers and we share responsibility for customer satisfaction, understanding what customers expect from us, handle customers&rsquo; problems effectively, and help improve overall customer satisfaction.<br />
<br />
<strong>Breakout Sessions Include:</strong><br />
The Relationship Between Mental Illness and the Library:&nbsp; What You Need to Know<br />
Staying Safe:&nbsp; You and Your Library<br />
Stuff Happens:&nbsp; Who's First<br />
What's New in Children's Literature<br />
Young Adult Literature Update<br />
Readers' Advisory for the Rest of Us<br />
Why Buy the Cow?&nbsp; Milk These Informational Resources for Free<br />
Diversity:&nbsp; Where Different Realities Collide<br />
It's a Manager/Supervisor's Job to Motivate<br />
Explore Emerging Technology Lab<br />
Tour KSU,School of Library and Information Science<br />
Good Bye 9 to 5 Some Tips on How to Retire Well<br />
Nine Big Mistakes When Saving For Retirement<br />
Networking Groups for All Library Staff<br />
<br />
<br />
&nbsp;<br />Details:<br />Cost:&nbsp; $100<br />
Group rates available, contact <a http:="" neo-rls.org="">Melissa Lattanzi</a> for details.<br />Location:<br />Kent State University<br />Student Center/ 2nd floor ballroom<br />Kent, OH 44242
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